Corporate Responsibility At WHSmith corporate responsibility is an on-going journey;
a search for new opportunities to improve our performance
in all areas. This is not only good business practice; it is also
the right thing to do.
This commitment is now formalised in the Company’s Code
of Business Conduct, which came into force in April 2003.
While we are primarily focused on delivering value to our
shareholders, the Code of Business Conduct takes into account
the interests of all stakeholders: investors, employees, customers,
suppliers, competitors and the wider community – as well as
the environment shared by everyone.
WHSmith’s Code of Business Conduct
The Company is responsible to those who provide funding. We:
– Provide ﬁnancial reports that are accurate and timely.
– Seek to use ﬁnancial resources entrusted to us in ways
that maximise value over time.
– Communicate honestly to all concerned our policies,
achievements, risks and prospects.
– Work at all times to comply with the provisions of the
London Stock Exchange Listing Rules and aim to comply
with corporate governance best practice.
The Company values its employees highly. We:
– Respect the dignity and rights of all employees.
– Provide healthy and safe work environments.
– Have a transparent remuneration policy that rewards
the contribution of our people.
– Encourage employees to develop skills and progress
– Do not tolerate any sexual, physical or mental harassment
of our employees.
– Do not discriminate on the grounds of race, gender,
sexual orientation, age, disability or religion.
– Do not employ underage employees.
Speak Up – Encourage employees to report any suspicions of fraud
During 2003, we have put in or undesirable practice and we have introduced a process
place foundations of Speak Up,
a conﬁdential helpline whereby to facilitate this (Speak Up).
employees are able to report
undesirable working practices. Customers
Speak Up goes live early in 2004. The Company’s customers are of paramount importance. We:
In the past WHSmith has encouraged – Seek to be honest and fair in our dealings with our customers.
employees to report undesirable – Provide the quality and standard of service that customers
working practices via channels such have a right to expect.
as Human Resources, Group Risk or – Provide and promote a range of products responsive to
Internal Audit. Whilst these channels
customer needs that provide value for money.
still exist, we recognise that occasionally
there are sensitive issues that people – Provide products that are safe, ﬁt for purpose, meet legal
may not feel comfortable reporting standards and are never described in a misleading manner.
in this manner. – Treat all customer complaints seriously and provide a readily
All matters reported via Speak Up accessible source of advice and guidance regarding our
will be investigated promptly products and services.
The Company’s relations with its suppliers are based on
mutual trust and respect. We:
– Seek to be honest and fair in our relationships with suppliers.
– Pay suppliers in accordance with agreed terms.
– Respect any conﬁdential information.
– Respect copyright and intellectual property rights.
– Have a policy not to offer, pay or accept bribes or
– Have an ethical code of supply, communicated to our suppliers.
– Work with our suppliers to ensure the standards set out in
the Supply Code are met.
The Company seeks to compete vigorously, but honestly. We:
– Will not seek to gain advantage over our competitors
by illegal means.
25 WH Smith PLC
Annual Report and Accounts 2003
Corporate Responsibility Community and environment
The Company seeks to be a good corporate citizen, respecting
continued the laws of the countries in which we operate and contributing
to the communities in which we operate. We:
– Seek to be sensitive to the local community’s culture
and social and economic needs.
– Encourage our employees to be involved with local
communities to their mutual beneﬁt.
– Measure and, where appropriate, seek to reduce the
environmental impacts of our business activities. We will
use energy and natural resources efﬁciently and reduce
our generation of waste.
WHSmith’s achievements in corporate responsibility so far are
receiving due recognition. The Company features in the
FTSE4Good Index of socially responsible companies and building
on our established place in the Business in the Community
Environmental Index, in 2003 WHSmith gained a place in
Business in the Community’s ﬁrst Corporate Responsibility Index.
FTSE4Good And if a company can be judged by the company it keeps, the list
The FTSE4Good Indices have been
designed to measure the performance of WHSmith’s memberships provides a positive indicator. These
of companies that meet globally organisations include the Ethical Trading Initiative, Institute of
recognised corporate responsibility Business Ethics, The Corporate Responsibility Group, Business
standards, and to facilitate investment in the Community and the Retail Energy and Environment Club.
in those companies. FTSE4Good
is used as a basis for the creation Through our membership of these organisations, WHSmith takes
of socially responsible investment part in seminars and working groups to design processes to help
products. It also provides a reference us implement our Code of Business Conduct in a practical way.
point for companies wishing to Membership of these organisations also provides:
achieve best practice in corporate
– A forum for discussion on community and corporate
responsibility issues with a range of key stakeholders.
FTSE4Good’s inclusion criteria are – An opportunity to share and promote best practice
regularly reviewed so that they reﬂect
a broad market consensus on
in corporate responsibility.
what constitutes good corporate – An opportunity for corporate sector practitioners to develop
responsibility practice as it evolves. successful and sustainable corporate responsibility activities.
– An opportunity for corporate sector practitioners to
discuss improvements to the management of corporate
– An opportunity to facilitate interaction between corporate
responsibility practitioners, voluntary and community groups,
government and other appropriate organisations.
To ensure corporate responsibility remains high on the business
agenda, the Board intends to form a Corporate Responsibility
Committee of the Board. Details of membership and terms
of reference will be posted on the Company’s website
WHSmith’s corporate responsibility activities focus on four broad
WHSmith TXT categories: the community, the marketplace, the workplace and
‘It is essential that young people the environment.
receive the best possible education
and I passionately believe that The community
business has a part to play in helping From its start as a newsagent in London in 1792, WHSmith’s
schools to achieve this. Through success has been founded on the written word. Therefore, it
WHSmith TXT we are focusing
our community efforts on a project is entirely appropriate that the Company’s ﬂagship community
that helps make a real difference programme focuses on helping teachers to raise literacy skills
to literacy standards in schools, among students aged 11–14.
to the conﬁdence of the students
involved, and ultimately to the Called WHSmith TXT, this initiative concentrates on selected
2003 Chief Executive’s
way we do business.’ schools across the UK. These are chosen with the help of the
Richard Handover, In 2003 Jessie Dunkley of WHSmith Department for Education and Skills as well as external
Chief Executive, October 2001 Leicester was announced as the consultants. Every year, for the past three years, WHSmith
‘In September 2002, through overall winner of the WHSmith Chief has provided each of the 104 participating schools with an
WHSmith TXT, I became a volunteer Executive’s Community Awards. Her annual £4,000 worth of books, magazines and gift vouchers –
reader at Islington Green School £1,000 prize went to support her local absolutely free.
in London. During my ﬁrst year of Parkinson’s Disease Society, for which
visiting, I was pleasantly surprised Jessie serves as a visitor and telephone A key part of the programme has also been the development
by the enthusiasm and commitment befriender. ‘I’m thrilled to be of relationships between individual schools and stores to
to learning of individual pupils and recognised for the work I do,’ she said. meet speciﬁc local needs. These relationships have opened
the progress that their reading made,
in a short space of time, as a result
Other awards went to causes up opportunities for volunteers from stores to become
supported by employees in towns involved in a range of other activities to promote literacy
of a little extra individual attention. and cities across the UK including
I am delighted to be a part of the in participating schools.
Cardiff, Glasgow, London,
programme again this year.’ Doncaster and Taunton.
Louise Evans, Such volunteer work is nothing new for WHSmith’s 30,000
Media Relations Manager, employees, many of whom are active on a personal basis in their
WH Smith PLC own communities. Recognising that these people are great
ambassadors for the Company, WHSmith’s Chief Executive’s
Community Awards spotlight their efforts. This £20,000
26 WH Smith PLC programme annually awards grants of £1,000 to encourage
Annual Report and Accounts 2003 the best examples of staff community involvement.
Corporate Responsibility More broadly, the WHSmith Trust (Registered Charity
No.1013782) supports the voluntary efforts of staff that
continued are making a genuine difference in their local communities.
To date, some 500 organisations have beneﬁted in this way,
with grants of up to £3,000 each.
As a responsible retailer, WHSmith aims to sell products that are
of high quality and made by people working in decent conditions,
with the minimum possible impact on the environment.
Since the Company’s supply chain circles the globe, this is not
an easy task. That is why WHSmith has embarked on a number
of partnerships with organisations in tune with these objectives.
WHSmith Trust For example, WHSmith works with Envirowise, a government-
Tye Lohrenz works at the funded organisation that promotes environmental responsibility
headquarters of WHSmith UK
Retail in Swindon as part of the in the supply chain. Envirowise offers suppliers help in identifying
Store Development and Construction the ways in which they can reduce overall environmental impact –
team. During the year, with two while at the same time saving themselves money and preserving
friends, he undertook to raise funds the world’s natural resources. Over the last year, WHSmith
for the construction of a soft safety suppliers who took part in the Envirowise Retail Supply Chain
playing surface to enrich the lives
Partnership project identiﬁed ways of reducing their environmental
of the children who attend Canon’s
House. Canon’s House in Devizes impact, worth an estimated £105,000 in cost savings.
offers short-term away breaks for Of course, as a leading publisher, and retailer of books, stationery,
children and young people who have
severe learning disabilities and who newspapers and magazines, WHSmith is particularly committed
may also have a physical disability. to promoting responsible sourcing of forest products, such
Tye and his friends undertook local as paper and wood, in line with recommendations from the
fundraising and, with a £1,000 grant WWF 95+ Group. WHSmith is a member of the WWF 95+ Group,
One of our primary targets this year from the WHSmith Trust, quickly a partnership between WWF-UK and businesses who are
was to inform and raise awareness with achieved their objective and committed to acting responsibly and promoting responsible
our key external own brand suppliers completed the project.
forestry. This means, at a minimum, ensuring that any wood and
about WHSmith’s commitment to
responsible management of the pulp in WHSmith branded products is from legally logged forests.
supply chain and our environmental Wherever possible, however, the objective is to source products
requirements therein. To this end, made from materials that originate from certiﬁed, well-managed
on 26 February 2003, in conjunction forests such as those accredited by the Forestry Stewardship
with Envirowise, WHSmith hosted Council (FSC).
the Retail Supply Chain Partnership
Forum in Swindon for 25 delegates. Similarly, membership of the Ethical Trading Initiative (ETI)
The Forum provided delegates links WHSmith with an organisation that aims to bring about
with a range of ideas to help them improvements to the lives of workers and their families
identify practical ways of reducing by applying internationally recognised labour standards.
their environmental impact. In alliance with the ETI, WHSmith hopes to continue to act as
These included six free workshops a catalyst for change, working with suppliers to achieve the high
covering waste minimisation, water
minimisation, packaging optimisation, standards on which the principle of ethical sourcing is built.
cleaner design, energy efﬁciency and Since 2001 WHSmith has had an ethical code of conduct for
green procurement. In addition,
Envirowise undertook free on-site
suppliers. This has been implemented in the Far East with the
audits to help suppliers identify ways help of local agents. In order to ensure greater control over
to reduce energy use and waste at The Ethical Trading Initiative (ETI) the implementation and monitoring of ethical standards of
their premises. Exists to identify and promote good our Far East suppliers, we have appointed a Quality Manager
During the year we also sought to practice in the implementation who is based in Hong Kong. A large part of this role includes
inform and raise awareness among of codes of labour practice. It is engaging with suppliers to help them meet the requirements
our own buying and merchandising an alliance of companies, non- of our ethical code of conduct. This will enable us to form
teams about the importance of government organisations and trade stronger relationships and monitor improvements more
increasing the percentage of own unions committed to working
together to achieve this aim. closely in the future.
brand timber-based product from
FSC certiﬁed sources that we use. The ETI does not endorse the Examples of some of the small changes which have taken place
To this end we brought our suppliers practices of member companies
but works with them to encourage
in our supply chain in the last 12 months include: ensuring that
and buyers together for a seminar
detailing our commitments to continuous improvement. suppliers provide personal protective equipment to employees,
sourcing paper and wood products for example face masks and ear plugs, in hazardous environments;
The ETI runs seminars, sets up
from well managed forests – experimental projects and working
working with suppliers to ensure that employee representatives
consequently we estimate that groups and holds meetings where attend external ﬁrst aid training programmes; working with
the overall volume of FSC certiﬁed members share information, suppliers to ensure that their premises have clearly deﬁned
product we use has increased by experience and solutions to and marked emergency escape routes in case of ﬁre.
2.5 per cent and we hope to build common problems.
on this in the future.
In the next 12 months WHSmith
will be actively participating in the
ETI’s China Working Group and
27 WH Smith PLC
Annual Report and Accounts 2003
Corporate Responsibility The workplace
Closer to home, WHSmith pays the same attention to workplace
continued quality in the Company’s own shops, news houses, warehouses,
ofﬁces and other facilities. Throughout, this means providing
a safe, rewarding environment in which people are challenged
to make a difference.
The Board recognises the importance of maintaining high
standards of health and safety for everyone who may be affected
by our business. The effective management of health and safety
is not only a legal issue but is also business critical as it affects
reputation, investor conﬁdence, supplier relationships and
Maintaining high standards of health and safety for everyone
who may be affected by our business is at the forefront of
everything we do and, as a matter of course, the Company’s
health and safety policy is regularly reviewed by the WHSmith
Board to ensure that high standards are maintained. A copy
of the policy may be viewed on the Company’s website at
The policy states that all employees have a responsibility for
health and safety but that managers and supervisors have special
responsibilities. Additional duties are placed on the directors of
each of the Company’s businesses and the Group Finance Director,
John Warren, is speciﬁcally tasked with keeping the Board advised
on health and safety issues, compliance with the policy and
ensuring that suitable support is available to the businesses.
Management teams in each business, supported by professional
safety advisors from the Group Risk Department (GRD), monitor
key safety performance indicators and an annual report of each
business detailing trends, performance and recommendations
is presented to the Board. Each business also has a properly
constituted health and safety committee that comprises employees’
representatives, management, trade union safety representatives
and ofﬁcials. All work place accidents are monitored by the GRD.
This helps to identify trends and put in place early remedial action
to prevent re-occurrence.
The numbers of accidents affecting the Company are
Accidents and incidents
(Rate per 100,000 employees) 2003 2002 2001
Major injury 86 69 79
Injury resulting in over
3 days absence from work 557 451 564
All RIDDORS* 643 520 643
* The number of accidents legally reportable under the Reporting
of Injuries, Diseases and Dangerous Occurrence Regulations.
In the past year the workplace accident performance rate per
100,000 employees was 643 – identical to the 2001 ﬁgure and
disappointingly higher than the 2002 rate. Most of these accidents
have involved manual handling, slips, trips and falls and striking
against or being struck by objects. It is our ﬁrm intention to
address the root causes of accidents. Strategies on how we will
improve in this area will be reported in the corporate responsibility
section of the WHSmith website.
Accidents by type 1 September 2002 – 31 August 2003
1. Handling 26% 78
2. Struck by ﬁxed object 22% 6 1
3. Struck by moving/falling object 17%
4. Slip/trip/fall 16%
5. Other 11%
6. Fall from height 5%
7. Hand tools 2%
8. Physical assault 1% 3
28 WH Smith PLC
Annual Report and Accounts 2003
Corporate Responsibility While safety must be the primary issue in any discussion of the
workplace, other improvements are important as well.
Introduction of ﬂexible working policies, for example, is helping
staff adapt to increasingly demanding lives, while giving the
Company the edge in retaining experienced, well-trained staff.
Working pattern options now include term-time working, job
shares and career breaks.
As part of an abiding commitment to equal opportunities, racial
equality and workforce diversity, WHSmith has taken part in two
important annual benchmarking surveys for Opportunity Now
(which focuses on gender) and Race for Opportunity.
While the feedback from these surveys has highlighted that
WHSmith has some excellent policies and practices in place,
for example term-time working, they have also highlighted
the need for WHSmith to prepare an in-depth diversity strategy.
The ﬁrst step towards this, which we are currently working on,
involves assessing the possibility of employing a diversity
manager to co-ordinate our approach across the Group.
Respected employees make for a highly productive workforce.
The WHSmith’s Christmas Awards are a new initiative that
recognise this and reward employees who contribute to
delivering excellence for customers over Christmas.
The Christmas Awards are separated into three areas: stores,
head ofﬁce and area managers. Individuals are assessed in
terms of service and standards by mystery shoppers. There is
also an additional award for the Best Store Leader voted for
John Dickinson Stationery by store employees who believe that he or she has demonstrated
John Dickinson Stationery Limited is exceptional leadership.
based in Cambridge and manufactures
paper stationery for WHSmith. Winners in the Best Store Leader category in 2002 were Wendy
Standardisation of raw materials and Croall of Arbroath Store and Debbie Lansdown of WHSmith
a reduction of packaging have helped Bexleyheath, who both won £3,000 for their outstanding
the company stay ahead of the
deﬂationary curve that the industry contribution over the key Christmas trading period. Winners
is experiencing. The company has in the Best Support Team Category were Central Operations
already identiﬁed cost savings of and the Communications Team.
£57,000 this year, as a result of their
actions taken. For example, by Bookpoint The environment
switching to larger pallets, the In 2002, Bookpoint, the provider of WHSmith is committed to reducing the environmental impact
business has increased pallet ﬁll, distribution services to the publishing
and now uses fewer pallets, overall. of its business activities. As part of that effort, the Company has
industry, embarked on a project implemented an Environmental Management System covering
Further savings in the order of to establish an Environmental
£22,500 through minor changes to Management System and gain
all UK operations and we are working to extend its remit to
product make up and manufacturing ISO140001 registration for its site our non-UK operations.
methods are also expected in the in Oxfordshire.
coming year. The system is administered by an Environmental Action Team,
Site Facilities Manager Derek chaired by the Corporate Responsibility Manager. Meeting
‘The WHSmith Retail Supply Chain Hamilton’s ﬁrst task was to appoint
Partnership Forum has changed quarterly, the team monitors progress against agreed targets and
a Green Team to co-ordinate the
signiﬁcantly the way we look at our project and galvanise employee
ensures that all WHSmith businesses are kept aware of relevant
product development and forced us support. A series of targets relating issues and legislative developments in the environmental area.
to question almost everything we do to the key impact areas of energy,
with regard to product make-up. If an Environmental impacts
waste and resource use were set, and
action doesn’t really add value to our the action plan to meet these and 2002/03 2001/02
customer we no longer undertake it.’ an employee awareness raising
Graeme Hargreaves, Retail Business Energy 159,4250,000 Kwh 163,941,000 Kwh
campaign were put in place.
Sales Manager, Waste 49,500 tonnes 48,400 tonnes
John Dickinson Ltd. One year on, the Green Team has
achieved actual year on year savings
Transport 85,163,000 kms 84,157,000 kms
of £51,000, with a full year projected Water 195,200 m3 203,200 m3
saving of £66,000. Highlights CO2 emissions 127,900 tonnes 128,750 tonnes
have included reducing paper
consumption by an estimated 10,000
CO2 emissions have been calculated based on the energy and transport ﬁgures.
A4 pages per month and reducing
The 2001/02 ﬁgure was adjusted to take account of an amendment in the
waste tonnage to landﬁll by 53 per
DEFRA guidelines on calculating CO2 emissions following identiﬁcation
cent. The original target to reduce
of an error in their conversion factor for road freight.
energy consumption by 5 per cent
was surpassed with the actual
reduction coming in at 10.6 per cent.
The team’s efforts were rewarded this
year as Bookpoint successfully gained
29 WH Smith PLC
Annual Report and Accounts 2003
Corporate Responsibility Objectives 2002/03
1. To undertake an energy saving campaign within WHSmith
continued UK Retail’s regional business.
Progress: WHSaving Energy – Care for the Environment is a
poster campaign designed to give employees tips on how they
could save energy, water and waste both at work and at home.
The poster has been distributed to all of our UK businesses
during the year.
Our engineers have also visited the seven regional stores with
the highest energy consumption to provide store managers
with information on how to reduce the energy consumed.
Data management software that reduces the lag in reported
information on energy use and allows more rapid response
to high-energy users has also been updated across the business.
2. To reduce gas consumption across the retail business by
7 per cent per square foot and to reduce energy consumption
at the head ofﬁce of WHSmith UK Retail by 5 per cent.
Progress: A reduction of 6.7 per cent per square foot in gas
consumption has been achieved across the retail business and
a 4 per cent reduction in total energy consumption has been
achieved at the head ofﬁces of WHSmith UK Retail in Swindon.
The heating and hot water at the headquarters of the UK Retail
business in Swindon is provided by three 1-mega watt dual ﬁred
boilers. The three units were beyond their economical life and
therefore over the last four years each section of the warehouse
(three in total) have been converted to a high velocity ducted
warm heating system.
The ﬁnal requirement was to install two smaller boilers for the
ancillary areas and a hot water generator for staff restaurant and
toilet facilities, thus allowing the removal of the old boiler system.
This work was completed at the beginning of 2003, which when
comparing the energy usage at Swindon on a year on year
basis, has resulted in an energy saving as previously stated.
Five news distribution centres have also been identiﬁed as targets
to reduce energy consumption and in the current ﬁnancial year
work on this will begin.
Waste generated at WHSmith UK Retail headquarters in Swindon
1998/99 1,290 tonnes
1999/00 1,208 tonnes
2000/01 976 tonnes
2001/02 894 tonnes
2002/03 653 tonnes
3. To review all waste management contracts across the Group
with a view to achieving environmental improvements and
Progress: The waste management contracts across the Group have
been reviewed. We anticipate that new contracts will be signed off
in the ﬁrst quarter of the ﬁnancial year 2003/04, which will not
only bring about ﬁnancial beneﬁts to the business but will also
allow us to increase the amount of waste that is recycled.
30 WH Smith PLC
Annual Report and Accounts 2003
Corporate Responsibility 4. To identify and implement actions to reduce the impacts
of our Company car ﬂeet.
Progress: Company Car Proﬁle – in the last 12 months average
CO2 emissions have reduced by 2 per cent on petrol cars to
201g/km and 2 per cent on diesel cars to 155g/km. Fuel efﬁciency
has improved by 2 per cent on petrol cars and 1 per cent on diesel.
The number of people choosing a diesel car has increased by
5 per cent, resulting in a ﬂeet ratio of petrol 35 per cent and
diesel 65 per cent.
The Company car ﬂeet travelled approximately 15,657,300 kms
for business purposes, which is approximately 4 per cent less
than last year.
5. To extend the trial on ideal delivery frequency to cover the
whole of the UK Retail distribution network, resulting in
increased efﬁciency in fuel consumption.
Progress: This trial was not rolled out because other projects took
precedence. However, a number of other initiatives, including, the
purchase of 20 new vehicles which are the most fuel efﬁcient on
the market and a number of optimised routes will help towards
increasing efﬁciency in fuel consumption going forward.
6. To improve the quality of mileage and fuel use data available
for the News Distribution ﬂeet – particularly for the WHSmith
Progress: A fuel and mileage monitor has been developed, and
implemented at the majority of locations. This enables mileage
and fuel used to be reconciled and has resulted in reduced
consumption at some sites by identifying under performing
vehicles. Enhanced reports are also now available from our
vehicle maintenance provider, giving actual mileages for our
own commercial vehicles.
In addition, we have invested considerably in the commercial
ﬂeet this year, improving the age proﬁle and raising the number
of newer vehicles, which are more fuel-efﬁcient.
Five vehicles serving Heathrow airport have been ﬁtted with
particulate traps which dramatically reduces emissions. These
vehicles are supported by Powershift grants.
A sound environmental policy should have as wide a constituency
as possible, involving customers as well as employees. To that end,
The Woodland Trust
Established in 1972, The Woodland WHSmith has been a leader in the campaign to promote the
Trust is the UK’s leading woodland recycling of inkjet cartridges. To encourage customers to
conservation charity and has over participate in this campaign, a donation is made to WWF, the
250,000 members and supporters. global environment network, for every cartridge returned. This
The Trust has four key aims: supports WWF in its mission to promote responsible environment
– To stop further loss
practices, by avoiding wasteful consumption and managing waste
of ancient woodland.
– To restore and improve with care.
the biodiversity of woods. Similarly, WHSmith has continued support for the Woodland
– To increase new native woodland.
– To increase people’s awareness Trust in its Christmas Card recycling scheme. In 2003, customers
Inkjet Recycling recycled 22 million cards or 432 tonnes of used Christmas cards
Environmental Business Products and enjoyment of woodland.
(EBP) is the world’s largest supplier
at WHSmith stores between 6 January and 2 February; a 21 per
The Woodland Trust now has
of re-manufactured inkjet and over 1,100 sites in its care covering cent increase in the number of cards recycled in 2002. This not
compatible inkjet cartridges. approximately 47,000 acres and it only raised awareness of the importance of recycling, but also
WHSmith has worked with EBP offers free public access to nearly prevented a signiﬁcant amount of waste from being dumped as
for over three years on a scheme to all of its sites. landﬁll. The funds raised help create and care for new woodland
encourage customers to recycle their across the UK.
empty inkjet cartridges using the In thanks for the support of
WHSmith’s Christmas card recycling
freepost envelopes available in store.
scheme, the Woodland Trust has
All of WHSmith’s efforts and initiatives in corporate responsibility
For every inkjet cartridge that is dedicated a stand of trees in Hucking have a uniﬁed objective we are working towards: a safe, contented
returned to EBP for re-manufacture, Estate, Kent to the Company. workforce selling top-quality, ethically produced, environmentally
EBP donates at least 50p to the WWF sound merchandise in a way that beneﬁts every community in
(75p per cartridge up to £10,000 and which the Company is involved. In achieving this goal, beneﬁts
50p per cartridge thereafter) and
will also accrue to WHSmith itself, providing real shareholder
in the last six months WHSmith
customers have helped raise in excess value in the form of a satisﬁed and sustainable customer base.
of £10,000 to support the WWF in
31 WH Smith PLC
Annual Report and Accounts 2003