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					B*NATOR
The Monitoring and Management Suite

NEW: Application traffic monitoring
NEW: Multi smartphone support
NEW: High availability support
    About                                                                                                                                                                            New features in detail

    Take advantage of the award winning solution B*Nator, the world-             • Business intelligence:                                                                            Application traffic monitoring                                             High availability support
    wide leading, comprehensive solution for monitoring and manage-                Increase business productivity with extended usage statistics.
                                                                                   Who uses his smartphone for what, when, with whom in what                                         B*Nator application traffic monitoring allows you to track user traffic    BlackBerry Enterprise Server version 5 supports high availability. This
    ment of mobile communication platforms and smartphone remote
                                                                                   business context.                                                                                 for specific BlackBerry applications. Therefore first of all you have to   is the option to setup a standby instance of a BlackBerry Enterprise
    control.
                                                                                                                                                                                     define the application for which B*Nator should log the traffic.           Server that will take over the service, if the primary server is down.
                                                                                 • Enhanced Domino and GroupWise monitoring
                                                                                                                                                                                     • Application traffic data per user                                        If BlackBerry Enterprise Servers with HA function are recognized in
                                                                                 • Remote control of smartphones                                                                                                                                                the BlackBerry Enterprise Server management database, B*Nator
    The solution                                                                                                                                                                     • Traffic per application
                                                                                 • Smartphone location tracking                                                                                                                                                 will show both instances as part of one BlackBerry Enterpriser Server
                                                                                                                                                                                     • Historical traffic data about monthly and total application traffic
    B*Nator is a highly effective, platform independent* monitoring and          • Data compliance                                                                                                                                                              the navigation bar.
                                                                                                                                                                                       per user
    management software which allows you to make the most of your
                                                                                 • Cost optimization for voice, sms and data usage                                                   • Application traffic charts per application per user for last day and
    mobile business communication infrastructure.                                                                                                                                                                                                               Yo ur be ne fit
                                                                                 • User self provisioning with BlackBerry Enterprise Server load                                       last month
                                                                                                                                                                                                                                                                • Monitoring of the primary and standby instances of high
    Stop searching for the reasons of errors. At one glance B*Nator’s              balancing                                                                                         • Traffic applications usage report for monthly and total traffic            availability BlackBerry Enterprise Servers
    dashboard shows you the source of the failure: Control lights im-            • Customizable notifications
    mediately indicate the current status of all components within your                                                                                                              Your benefit
    mobile communication. B*Nator facilitates the use of even very          ActiveSync Infrastructure
                                                                                                                                                                                     • Cost control
    complex infrastructures and delivers all relevant information to keep                                       Mail server
    your business processes smoothly and cost controlled running.
    The software was developed by experienced mobile data integra-
                                                                                                                                                  BlackBerry Enterprise Server
    tors who know about the real needs of administrators.

                                                                                                                                      Database server
    Feat u res                                                                                                                                                                       Fig.: User list by (traffic-) application

    • NEW: Application traffic monitoring
                                                                                    BlackBerry Infrastructure
    • NEW: Multi smartphone support *
    • NEW: High availability support                                                                                                                                                 Multi smartphone support
    • User migration tool                                                                                                                                                            B*Nator manages, monitors and supports all of the leading smart-
                                                                                    Smartphones                  Firewall, WAN, LAN       Net provider          Application server
    • IT-policy monitoring                                                                                                                                                           phones on the leading mobile platforms, including BlackBerry,
    • Active directory/LDAP login support                                                                                                                                            Apple iPhone/iPad, Google Android, Palm WebOS, Windows Mobile
                                                                                 Your benefit                                                                                        and other ActiveSync-connected devices.
    • AD login support
                                                                                 • Save time, save money
    • Management interface for device information                                  End the tedious and long-winded search for causes of errors.                                      H ighlights
    • Firmware upgrade                                                             Avoid downtimes                                                                                   • Manage and monitor all BlackBerry and ActiveSync based devices
    • Helpdesk service                                                           • Satisfied users                                                                                   • Cross-platform management of your mobile devices
                                                                                   Solve problems before they are even noticed by the smartphone
    • Real time status information on your entire mobile                           user                                                                                              • Check the operational status of mobile phones
      communication infrastructure
                                                                                 • Improved quality and effectiveness of your support                                                • User self service
    • Management dashboard with auto-configuration tool
                                                                                     Minimized downtime by pro-active messaging
    • Facilitated data analysis through comprehensive                                                                                                                                Your benefit
                                                                                                                                                                                                                                                                                   Fig.: High availability support
      reports, statistics and diagrams                                           *S uppor ted platfor m s                                                                            • One holistic management platform for all devices
    • Performance analysis of your server systems                                • BlackBerry smartphones, iPhone®, Android™, Symbian™ and
    • User self service portal for browser and multi smartphones,                  Windows Mobile®
      including software deployment and custom look and feel                     • BlackBerry Enterprise Server version 4.0 or higher
    • User and multi smartphone management                                       • BlackBerry Enterprise Server Express
    • Application monitoring including the server, services and specific         • Mail server platform independent:
      information about the application
                                                                                       - Microsoft® Exchange 20xx
    • Mail round trip                                                                  - IBM® Lotus® Domino 6.x and 7.x or higher
                                                                                       - Novell® GroupWise® 6.5 or higher
1                                                                                                                                                                                                                                                                                                                                         2
    Featu res in detail                                                                                                                               Features in d e t ai l

    IT-Policy monitoring                                                       H ighlights and features                                               Active directory (AD) login support                                          • Version logging: information about BlackBerry Enterprise Server
                                                                                                                                                                                                                                     software, firmware of smartphones, etc.
    B*Nator can monitor the IT-Policies of a mobile communication              • Automatic migration of selected smartphone users from origin to      There is a new option in creating a smartphone user name:
    domain as well as the IT-Policy for a single user.                           destination domain                                                   Enter the complete AD name as B*Nator user name, including                   • Disaster recovery: All necessary information to rebuild the
                                                                                                                                                                                                                                     complete mobile communication infrastructure is summarized in
                                                                               • Migration can be prepared and started delayed at a specified time    domain of the user. To use the automatic AD look-up for AD users,
                                                                                                                                                                                                                                     a *.pdf file
    H ighlights and features                                                                                                                          AD has to be configured in B*Nator menu administration/configura-
                                                                               • Users are automatically notified about the date and time of the
                                                                                                                                                      tion/LDAP. After typing in the domain, start typing in the name and          • RIM escalation report: A *.pdf file to directly forwarding it to RIM
    • The list of IT-Policies gives an overview of the IT-Policies in the        migration, and can optionally start the migration process on their
                                                                                                                                                                                                                                     support in RIM specific form. Manually sending of a support email
      monitored mobile communication environment, including                      own                                                                  B*Nator automatically suggests a list of possible B*Nator users from
                                                                                                                                                                                                                                     to the carrier is possible
      information about the rule name and the set rule value                                                                                          AD look-up. By clicking on the user name to select it, B*Nator auto-
                                                                               • Administrators can check the status of the migrations in a
                                                                                                                                                                                                                                   • Midnight snapshot: automatic creation of daily reports, including
    • Optionally, B*Nator sends a notification in case the IT-Policy has         summary page and administrate current migrations:                    matically fills in the email address of this user. If the user name is the
                                                                                                                                                                                                                                     all necessary information about the complete mobile communica-
      been changed                                                                  - Delete finished migrations                                      AD name, there is no B*Nator password necessary because B*Nator
                                                                                                                                                                                                                                     tion infrastructure and sending in a daily summarization via email;
    • Option to receive a notification, if the IT-Policy assigned to certain        - Restart failed migrations                                       checks the user name and password against the Active Directory.                comparison of settings and system configuration/information
       user changes                                                                                                                                                                                                                  between two freely selectable days
                                                                               • IT-Policy can be assigned automatically
                                                                                                                                                      H ighlights and features
                                                                               • Automatic look up of user information in destination domain
    You r b en ef i t                                                                                                                                 • Use AD accounts to log in to B*Nator
                                                                               • Three different ways to activate the smartphone, including Enter-
    • Overview of set IT-Policy values for every IT-Policy is available.                                                                              • Automatic AD look-up for user name                                         Management interface for device information
                                                                                  prise Activation Wizard for BlackBerry users
      No need to check every possible IT-Policy configuration via
                                                                                                                                                      • Active Directory/LDAP login support                                        The device information management allows you to upload your own
      BlackBerry smartphone manager
                                                                               Your benefit                                                                                                                                        device guides, getting started guides and device pictures.
    • Administrators are kept informed about changed                                                                                                                                                                               You can download B*Nator device information for B*Nator user self
                                                                                                                                                      Your benefit
         - IT-Policy values                                                    • Automatic and fast migration of smartphone users
                                                                                                                                                      • No need to create B*Nator specific user names                              service from www.bnator.com
         - IT-Policy for smartphone users                                      • User migration process is independent of office hours
                                                                                                                                                      • AD account with AD password can be used to log in to B*Nator               H ighlights and features
                                                                               • Monitoring of every step during migration process for single users
                                                                                                                                                                                                                                   • Upload of
    User migration tool                                                                                                                                                                                                                  - device guides, pictures and guide packs for easier setup

    The B*Nator user migration tool migrates users in your mobile                                                                                                                                                                  • Uploaded pictures and guides available in user self service
    communication environment, across different BlackBerry Enterprise
    Servers, mail server platforms and BlackBerry Enterprise Server man-                                                                                                                                                           Yo ur be ne fit
    agement databases automatically. Smartphone users that should be
                                                                                                                                                                                                                                   • Update guides and pictures of devices yourself, no new B*Nator
    migrated can be selected in two different ways:                                                                                                                                                                                  version needed
                                                                                                                                                                                                                                   • Provide guides for devices not included in guide packs available
    1. Via B*Nator user lists of smartphone users or                                                                                                                                                                                 for B*Nator
                                                                                                                                                      Fig.: List of IT-Policies for every BlackBerry domain
                                                                               Fig.: Prepare and configure user migration
    2. Via import of a *.csv file                                                                                                                                                                                                  • Provide your own guides, if no guide is available from Research In
                                                                                                                                                                                                                                     Motion
                                                                                                                                                      Reporting
                                                                                                                                                      • Definition of reports: predefined or freely definable
                                                                                                                                                      • Export function to *.csv and *.pdf files
                                                                                                                                                      • Service level agreement report for every single server inclusive all
                                                                                                                                                        affected hosts; full report for all servers: ping, availability,
                                                                                                                                                        downtime per month/year
                                                                                                                                                      • Network management report for every single server inclusive all
                                                                                                                                                        affected hosts; full report for all servers – bytes/sec, committed
                                                                                                                                                        bytes, processor time, message flow time
                                                                                                                                                      • Quick information about users: pending, without PIN, top lists
                                                                                                                                                        of users sorted by criteria like traffic or mail box size, email client
    Fig.: User migration process                                                                                                                        version, firmware, home network and device type
                                                                                                                                                                                                                                   Fig.: Device information



3                                                                                                                                                                                                                                                                                                           4
                                                                                                                                             B*Nator release 2.6                 BlackBerry Enterprise Server BlackBerry Enterprise Server                            BlackBerry Enterprise Server   Solution   Solution   Solution   Solution                             Remarks
Co mparis o n featu res                                                                                                                                                                 Manager 4.x                monitoring service                                      admin. service 5.x           B          C          G          Z

General features
Multi BlackBerry domain ability                                                                                                                                                                       –                                               –                           –                              –                    
Real time status                                                                                                                                                                                     ()                                             ()                         ()                                       –                            Active client on BlackBerry smartphone
Warning                                                                                                                                                                                               –                                                                          –                                                  
Traffic client                                                                                                                                                                                        –                                               –                           –                    –          –          –          –
Update function                                                                                                                                                                                       –                                               –                           –                    –          –          –          
Auto configuration                                                                                                                                                                                    –                                               –                           –                              –                    
Log file analyzer with full text search                                                                                                                                                               –                                               –                           –                    –         ()         –          
Failover                                                                                                                                                                                             ()                                              –                                               –         ()*        –          –
Interface to external monitoring tools                                                                                                                                                                –                                                                          –                                                  
Help desk service                                                                                                                                                                                    ()                                              –                                               –          –          –          –
User self service                                                                                                                                                                                    ()                                              –                          ()                  ()        ()         –          –          BlackBerry Enterprise Server uses Web Desktop Manager
Active directory user credentials                                                                                                                                                                                                                                                                   –          –          –          
User migration                                                                                                                                                                                        –                                               –                          ()                   –          –          –          –       BlackBerry Enterprise Server 5 uses ext. tool to manipulate SQL
Device firmware upgrade                                                                                                                                                                               –                                               –                                               –          –          –          –         BlackBerry Enterprise Server 5 uses Web Desktop Manager
Device tracking (GPS)                                                                                                                                                                                 –                                               –                           –                    –                    –          –                Integrated in Google Maps or Google Earth
Device data usage control                                                                                                                                                                             –                                               –                           –                    –          –          –          –

Monitoring of …
BlackBerry Enterprise Server, including failover instances of BES 5.0.x                                                                                                                                                                                                                            ()        ()        ()        ()
BlackBerry Enterprise Server services                                                                                                                                                                 –                                                                                                                  –          
BlackBerry Enterprise Server services on other hosts: application server, MDS, router                                                                                                                 –                                               –                                               –          –          –          
Database server, including SQL server mirroring of BES Management database                                                                                                                            –                                               –                           –                   ()         –         ()        ()
Mail Server: Exchange, Domino and GroupWise                                                                                                                                                           –                                               –                           –                    –          –          –         ()
BlackBerry Enterprise Server infrastructure: RIM Relays, carrier networks, firewalls, router…                                                                                                         –                                               –                           –                    –                    –          
IT-Policy rules                                                                                                                                                                                      ()                                              –                          ()                   –          –          –          –                     BlackBerry Enterprise Server 5 jobs
Data compliance                                                                                                                                                                                       –                                               –                           –                    –          –          –          –            Active keyword spotting for SMS, P2P, IM and voice
Application traffic                                                                                                                                                                                   –                                               –                           –                    –          –          –          –

Administration of …
BlackBerry Enterprise Server                                                                                                                                                                                                                         –                                               –                    –          –
BlackBerry Enterprise Server services                                                                                                                                                                                                                –                                               –                    –          –
BlackBerry users                                                                                                                                                                                                                                     –                                                                   –          –
BlackBerry devices via remote control                                                                                                                                                                 –                                               –                           –                    –          –          –          –

Reports, statistics and exports about…
BlackBerry Enterprise Server performance                                                                                                                                                              –                                              ()                          –                    –                    –                   BlackBerry Enterprise Server 5.0 provides custom reports
BlackBerry Enterprise Server version info                                                                                                                                                             –                                               –                           –                    –                    –          
SLA                                                                                                                                                                                                   –                                               –                           –                    –                              
BlackBerry user groups: defined and definable                                                                                                                                                         –                                               –                                               –         ()         –          
BlackBerry user activity                                                                                                                                                                              –                                               –                           –                                        –          
Single BlackBerry user detailed information                                                                                                                                                           –                                              ()                                              –                              
Messages status                                                                                                                                                                                                                                      –                                                                   –          
Message flow                                                                                                                                                                                          –                                               –                           –                                                  
Mail round trip: Real message runtime in your BlackBerry environment is measured                                                                                                                      –                                               –                           –                   ()         –          –          –
User activity logging                                                                                                                                                                                 –                                               –                                               –          –          –          –
Option to export to *.pdf and *.csv files                                                                                                                                                             –                                               –                          ()                   –          –          –          



                      The comparison is based on the information shown in the GUI. No responsibility is taken for the correctness of this information. All details are based on public sources available in the internet.

                      = Feature is available       () = Feature is partially available        – = Feature is not available or no information about this feature available by the manufacturer’s website             * = In connection with 3rd-party applications
   5                                                                                                                                                                                                                                                                                                                                                                                                           6
    Featu res in detail                                                                                                                            Features in d e t ai l

    Quick info buttons                                                      Statistics                                                             Dashboard                                                                          • Wireless calendar status
                                                                                                                                                                                                                                        Total users with OTAC enabled, total events from/to smartphone
       BlackBerry Enterprise Server charts                                  • Comprehensive statistics tool                                        • Display of all BlackBerry Enterprise Servers
       Daily and detailed messages, pending messages, user count.                                                                                                                                                                     • Wireless email reconciliation statistics
                                                                            • Performance analysis for infrastructure planning                     • SRP Uptime, last SRP contact                                                       Total users with WER enabled, total requests from/to smartphone
       All charts can be configured individually by selection of display
       period, displayed items, value types.                                • Freely definable analysis charts                                     • Active user count                                                                • Reports: monthly, annual server reports
       BlackBerry Enterprise Server user                                    • Historical statistics: server offline shown with date and time       • Pending, forwarded, sent messages                                                  Server Info, IP, OS version, build, SRP identifier, affected hosts,
       List of users per BlackBerry Enterprise Server and access to                                                                                                                                                                     message statistics. BlackBerry Enterprise Server Version Snapshot
                                                                            • Messages forwarded, messages send, number of active users,           • Unacknowledged log entries
       BlackBerry user menue.                                                                                                                                                                                                         • Router
                                                                              pending items for all BlackBerry Enterprise Server
                                                                                                                                                   • Average ping time                                                                  Host, port, sequence
       Logfile analysis tool for BlackBerry Enterprise Server
       Logs with full text search function. Graphical user interface with                                                                          • Global BlackBerry Enterprise Server statistics                                   • MDS Server
       option to sort by BlackBerry Enterprise Server Service, filter by                                                                                                                                                                Version, ldap host and port, push server (Y/N), webserver listen
       error number or acknowledge log entries.                                                                                                                           BlackBerry                                                    port and ssl port, proxy auto config (Y/N), http proxy enable (Y/N),
                                                                                                                                                                                        Mail    Database    RIM               Other
                                                                                                                                                         All servers      Enterprise                               Firewall
       BlackBerry Enterprise Server information                                                                                                                             Server
                                                                                                                                                                                       server    server    Relay              hosts     tcp listen port, authentication support (Y/N), cookie support (Y/N)
       Information about installed software and configuration of your                                                                              General server information
                                                                                                                                                                                                                                      • BlackBerry Enterprise Server info
       BlackBerry Enterprise Server.                                                                                                                       Name                 X        X         X        X         X        X
                                                                                                                                                                                                                                        Version, build, unacknowledged log entries, active user account,
                                                                                                                                                         OS version             X        X         X
       Logfile analysis tool for Lotus® Domino logfiles                                                                                                                                                                                 pending users, users w/o PIN, inactive user count, used/free/total
                                                                                                                                                             IP                 X        X         X        X         X        X
       Analyze Domino logs with full text search function. Graphical                                                                                    WMI service             X        X         X                                    licences
       user interface with option to search by Domino task and log                                                                                     SNMP service             X                  X
                                                                                                                                                                                                                                      • Fail over
       level.                                                                                                                                        Average ping time          X        X         X        X         X        X
                                                                                                                                                                                                                                        Option to move BlackBerry Enterprise Server users from first
                                                                                                                                                      Total downtime            X        X         X        X         X        X
       Database replication monitoring for *.nsf file                                                                                                                                                                                   BlackBerry Enterprise Server to second, in case they both access
                                                                                                                                                   Affected hosts
       The database to be replicated is monitored by B*Nator.               Fig.: Screenshot user count                                                Status, type,
                                                                                                                                                                                                                                        the same database, with one click in just seconds. Additional opti-
                                                                                                                                                                                X        X         X
                                                                                                                                                       hostname, IP                                                                     on to move users back to first BlackBerry Enterprise Server as soon
       Performance charts – hardware performance                                                                                                   Hard disks                                                                           as the problem of the first BlackBerry Enterprise Server is fixed
       Network usage, memory usage, disk performance, process times                                                                                   Free space/ total
                                                                                                                                                                                X        X         X
                                                                            Monitoring                                                                    capacity                                                                    • Service monitoring and administration
       Host administration                                                                                                                         Performance monitoring                                                               Status of services with option to stop and start the services of the
       Directly access configuration of host in B*Nator                                                                                               Network usage             X        X         X
                                                                            • Mobile infrastructures                                                                                                                                    BlackBerry Enterprise Server, the mail and database server
                                                                                                                                                      Memory usage              X        X         X
                                                                                 - BlackBerry Enterprise Server                                      Disk performance           X        X         X                                  • Hard disk monitoring
                                                                                 - ActiveSync components                                               Process times            X        X         X                                    Free disk space compared with total disk space
    B*Nator application modules
                                                                            • Database server for BlackBerry Enterprise Server
    Additional B*Nator application modules make it possible to
                                                                            • Mail server: Microsoft® Exchange, Lotus® Domino, (Novell®
    extend B*Nator‘s monitoring capability to 3rd-party applications for
                                                                              GroupWise®)                                                          All about mobile infrastructure information
    smartphones. The respective servers and services are monitored by
                                                                            • Network infrastructure: Firewall, RIM-relay, other servers
    B*Nator.                                                                                                                                       • General server information
                                                                            • Application server: Monitoring 3rd-party applications with special     Name, IP, SNMP service, B*Nator agent, average ping time, total
                                                                               B*Nator modules                                                       downtime
    Application monitoring modules
    • Live Communication Server                                                                                                                    • Affected hosts of the BlackBerry Enterprise Server –
                                                                                                                                                     Mail and SQL Server
    The following information is available for 3rd-party applications:
                                                                                                                                                     Status, type, hostname, IP
    • General server information: Name, IP, WMI service, B*Nator agent,     Device tracking*
      total downtime, average ping time                                                                                                            • Current messaging status
                                                                            The B*Nator GPS tracking client allows geographically localization       Pending messages, message flow statistic
    • Detailed service information: Serial, version, users, managed hosts   of smartphones via GPS. The Location of device can be displayed
                                                                                                                                                   • Hourly/daily and total messaging statistics
    • Service monitoring: Status of the services                            via B*Nator web interface using Google Earth™ for example. On the
                                                                                                                                                     Forwarded, sent, failed, filtered, expired messages
                                                                            B*Nator web interface you can open the user list and click on the
    • Hard disk monitoring: Free disk space compared with total disk                                                                               • SRP status
                                                                            *.kml-file icon to open Google Earth to see where the smartphone
      space                                                                                                                                          SRP identifier, connection, last contact, uptime, total downtime
                                                                            with the B*Nator GPS tracking client is located.
                                                                            The software can be deployed wireless by using the software            • Mobile Data Service statistics
                                                                                                                                                     Device and MDS push connections, total bytes from/to device,
                                                                            deployment feature of the BlackBerry Enterprise Server.
                                                                                                                                                     refused, invalid packets, successful/failed, truncated connections
                                                                                                                                                                                                                                      Fig.: B*Nator console


7                                                                                                                                                                                                                                                                                                              8
    Featu res in detail                                                                                                                            Features in d e t ai l

    User management                                                            • Favorites – bookmark management                                   B*Nator remote control
                                                                                 Customization of bookmarks by appearing as icons on the smart-
    User management for multiple users                                           phone. Fast and easy to use. Direct link to important websites:   B*Nator remote control is a worldwide first and unique module that
    Select users from different lists, sorted by different criteria to add,                                                                        allows remote access to BlackBerry smartphones. With this innova-
                                                                                     - local intranet, frequently used websites
    move, delete users, resend p2p key. Search and sort users by the                                                                               tive element, support members see and control BlackBerry smart-
                                                                               • Improved user support
    name of their BlackBerry Enterprise Server or mail server, email                                                                               phones remotely via internet.
                                                                                 User guides, FAQ database and all information about 1st level
    domain or installed applications on the smartphone.                          smartphone support within the company                             B*Nator remote control is a helpful solution for companies using

    Us er p o r t al                                                                                                                               BlackBerry smartphones as well as vendors of 3rd-party applications.
                                                                               Your benefit
    Detailed view of each user with general information, hardware and
                                                                               • Increases satisfaction and efficiency of labour for users with    The solution is available
    software information, administration, messages and traffic statistics:
                                                                                 favorites on home screen of smartphone                            • as an integrated component within the new release of the
    • Common/hardware/software information                                                                                                           monitoring and management suite B*Nator or
                                                                               • Reduces time for user support with easy and fast software
    • Administration                                                             deployment to device and thus saving costs of support                                                                                    Fig.: B*Nator remote control - Debug information
                                                                                                                                                   • as a separate, stand-alone module
    • Monthly/annual report                                                    • Benefit for helpdesk:
    • Message/traffic statistics per month and overall                           User can do part of his smartphone administration on his own      H ighlights and features
                                                                                                                                                   • Remote view on the BlackBerry smartphone screen
                                                                                                                                                   • Remote control of BlackBerry smartphones
    Data compliance
                                                                                                                                                   • Easy installation of client and server
    • PIN2PIN logging                                                                                                                              • Display of status information of BlackBerry smartphone
    • SMS logging                                                                                                                                     (version, memory, servicebooks)
    • Phone call logging
                                                                                                                                                   Your benefit
    • Notifications, if predefined keywords appear in a message
                                                                                                                                                   • New, expanded support possibility for your HelpDesk
    • Further information: Number of sms, PIN2PIN, etc.
                                                                                                                                                   • Reduces time for support
                                                                                                                                                   • Great user satisfaction

    B*Nator user self service
    B*Nator user self service allows smartphone users to access informa-
    tion about their own account: view account information, check data
    traffic or administration. With centralized application provisioning
    users can install provided software quickly and easily directly onto
    device. Bookmark management with B*Nator favorites allows users
                                                                                                                                                                                                                          Fig.: B*Nator remote control
    to access important and often used web links directly and from the
                                                                               Fig.: B*Nator user self service
    home screen of the smartphone.

    Log in using AD account for every single user. User is able to see and
    administer his own account information.
    Detailed allocation for the permissions of user self service can be set:
    • Login enabled, view common/hardware/software/message/traffic
                                                                                                                                                   Fig.: B*Nator remote control
      details, change EA/smartphone password, kill smartphone


    H ighlights and features
    • Software deployment
      Administrator provides software for smartphone user groups.
      User can download and install supplied software via web front
      end or directly from smartphone

9                                                                                                                                                                                                                                                                            10
THE ISEC7 GROUP

The ISEC7 group is a worldwide technology provider and system integrator. As a mobile data solution specialist, ISEC7 supports the conception,
development, implementation and operation of holistic information technology solutions during all phases for companies of any size.


                                                                                                                                     ISEC7 GERMANY
                                                                                            ISEC7 SOFTWARE                           Hamburg, Munich, Frankfurt a.M., Potsdam
                                                                                            Birmingham
                                                           ISEC7 USA
                                                                                                                                                 ISEC7 AUSTRIA
                                                           New York, Washington, D.C.
                                                                                                                                                 Vienna                                  ISEC7 HONG KONG
                                                                                                                                                                                         Hong Kong




                                                                    ISEC7 BRAZIL
                                                                    São Paulo, Rio de Janeiro

                                                                                         ISEC7 SWITZERLAND                                                       ISEC7 TURKEY
                                                                                         Basel                                                                   Istanbul
        I S E C 7 ( E M E A)




                                              ISEC7 GmbH
                                              Headquarters (Europe)                               Sales Office Frankfurt a. Main           Sales Office Munich                                   Sales Office Potsdam
                                              Schellerdamm 16                                     Herriotstraße 1                          Maximilianstraße 35a                                  Behlertstrasse 3 COM CITY - K3
                                              21079 Hamburg, Germany                              60528 Frankfurt a. Main, Germany         80539 Munich, Germany                                 14667 Potsdam, Germany
                                              Fon: +49 40 325076-0                                Fon: +49 69 17309 7700                   Fon: +49 89 548088-08                                 Fon: +49 331 231896-40
                                              Fax: +49 40 325076-28                               Fax: +49 69 17309 7709                   Fax: +49 89 548088-07
                                              Email: sales@isec7.com
                                              Web: www.isec7.com


                                              Branch Office Austria                               ISEC7 Suisse GmbH                        ISEC7 A.Ş.
                                              Wienerbergstraße 11/12a                             Aeschenvorstadt 71                       Emirhan cad. Şehit Cahit Gökalp sk.
                                              1100 Vienna , Austria                               4051 Basel, Switzerland                  Saygıcan apt. No:1/A
                                              Fon: +43 1 99460-6434                               Fon: +41 41 5110071                      34349 Dikilitaş-Beşiktaş, Istanbul, Turkey
                                              Fax: +43 1 99460-5000                                                                        Fon: +90 212 213 40 40
                                                                                                                                           Fax: +90 212 213 19 40
                                                                                                                                           Email: sales-tr@isec7.com
        I S E C 7 (Am e r i c a s / A PAC )




                                              ISEC7 US                                                                                      ISEC7 do Brasil Informática Ltda.
                                              Headquarters (North-America)                        Branch Office Washington, D.C.            Headquarters (Latin-America)                         Branch Office Rio de Janeiro
                                              45 Mountain Blvd, Bldg D1                           6867 Elm Street, Suite 300                Rua Novo Horizonte, 131                              Rua Uruguaiana, 39 sls 709 a 712

                                              Warren, NJ, 07059, USA                              McLean, VA 22101, USA                     01244-020 São Paulo, Brazil                          20050-093 Centro Rio de Janeiro, Brazil

                                              Fon: +1-908-279-7975                                Fon: +1-703-821-5000                      Fon: +55 11 3156-9673                                Fon: +55 21 2196-1211

                                              Fax: +1-908-279-7973                                Fax: +1-703-821-5001                      Fax: +55 11 3156-9699                                Fax: +55 21 2196-1219

                                              Email: sales-us@isec7.com                                                                     Email: sales-sa@isec7.com


                                              Branch Office Hong Kong
                                              51/F Hopewell Centre
                                              183 Queen’s Road East, Hong Kong
                                              Fon: +852 3602 3000
                                              Fax: +852 3602 3111



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cited in this document are trademarks of the respective companies. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around
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