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					                             IT Infrastructure Partnership Transformation Update




IT Infrastructure Partnership
   Transformation Update
            Michael Von Slomski

            July 24, 2007
 AITR Communications Exchange Meeting




                                                                               0
                                                                     Desktop                 IT Infrastructure Partnership Transformation Update
      Messaging Services                                                                                              Help Desk




                                                          Mass Desktop Refresh Projects
                                                                                                        Enterprise Help Desk in Russell and Chesterfield
                                                     Network Printer Consolidation and Refresh
                                                                                                        Field Based Agents and Technicians for Level 3
      Enterprise Exchange/Outlook Email              Enterprise Desktop Management Systems
                                                                                                           Enterprise Help Desk System (Peregrine)
       Enterprise Collaboration Tools                           $35M Investment
                                                                                                                      $10M Investment
           Active Directory, DNS
             $25M Investment


               Mainframe                                                                                                     Security
              and Servers

                                                      People – Process – Tools
                                                         Reliable, High Performance,
                                                       Enterprise-Wide IT Infrastructure
                                                                                                                Enterprise Security Operations Center
      New IBM and Unisys Mainframes
    Consolidation and Refresh of Servers
                                                       $270 Million Investment                                Computer Security Incident Response Center
                                                                                                                       Secure Internet Gateway
    Migration of servers to the Data Center
                                                                                                                          $10M Investment
             $50M Investment



  Facilities Tier 3 and Tier 2                                    Network                                              Voice / Video




New Data Center/Office Building in Chesterfield      New Commonwealth-wide MPLS Core WAN
New Disaster Recovery Center and Help Desk        LAN upgrades to Local Switches/Routers as Needed              Voice over IP Network Optimized for
             in Russell County                          Network Re-addressing of IP, DHCP                             Voice and Video Traffic
             $60M Investment                                    $60M Investment                                         $20M Investment
                                                                                                                                                           1
                                                                              IT Infrastructure Partnership Transformation Update




    Where we are so far with Transformation
• Current rollout activities are centered around:
   – Desktop Refresh
       • Completed                                                       Started
            – DVS            - DCJS Pilot                                - DOC            -VDH
            – DMBE           - Council on Human Rights                   - DCE
            – VMNH           - DCG                                       - DJJ
            – EDR            - DBA                                       - VSDBS
            – VMFA           - DGIF         -DEDR                        - Gunston Hall
   – Incident Management (Peregrine)
       • Deployed to VCCC
       • DMHMRSAS in close out
   – Network Refresh
       • Pilot starts in June/July
       • Refresh starting with DJJ, DPB, VDOT and DRS sites and ABC stores
   – Server and MF
       • Consolidation work in progress at RPB
       • Agency briefings being scheduled for consolidation
       • Mainframe testing and server moves begin in August
   – Messaging
       • Begins 1st site at VDH in July
       • Completed VDA
   – ITIL
       • Change training for Current Operations and Transformation underway
       • VITA pilot underway
                                                                                                                                2
                                                                   IT Infrastructure Partnership Transformation Update




    Transformation Deployed to Operations
• Desktops (5000+ deployed)
   – Standard platform with Anti Virus and Firewall security
   – Reduces support calls required for older equipment

• Global Address List
   – Provided a single global address list for the Commonwealth of VA reducing support calls

• Peregrine live at 7 sites (14 waiting Agency Sign Off)
   – Allows for centralized ticket reporting to support teams
   – Easier metrics consolidation and monitoring

• Server consolidation
   – Standardizing Hardware platforms and added redundancy to the architecture allows for less problem
     outages.

• Disk Consolidation – storage
   – Removes older Hardware from the architecture.
   – Allows rapid deployment of new storage requirements
   – Allows for data replication to increase recovery timeframes

• Piloted ITIL
   – Integrated change management to increase successful change and coordination for infrastructure teams

• Network MPLS Points of presence
   – Provides redundancy for main core infrastructure.
   – Less down time and allows for maintained to be preformed while keeping network available
                                                                                                                     3
                                                IT Infrastructure Partnership Transformation Update




                     Service Catalog
• When
    –   Initial production phase start: November 15, 2007

• Benefit
    –   Ability for End User to select “pre-packaged” bundles for quick order
    –   Allows standardization across the Commonwealth
    –   Easy approval process
    –   For common systems “extra” and “additional” features easily identified
        and selected

• Impact
    –   End user training for a new order process
    –   Agency mapping for approval process
    –   Custom orders still may require current P2P
    –   Possible FW changes to allow access to web base tool


                                                                                                  4
                         Transformation Dashboard                                    IT Infrastructure Partnership Transformation Update


                         1)   Moved from red to yellow May 21 – Will move from yellow to green with achievement of scheduled refresh rate
                         2)   Asset management system delivered and accepted
          Desktop
                         3)   Q1 desktop refresh completed. Target 3484+ systems
                         4)   Q2 desktop refresh on target. Target additional 2500+ systems
                         1)   Knowledge management system in post live test. Target July 15th for testing complete
EUS      Helpdesk        2)   Agency migration schedule to Peregrine system has been defined and started
                         3)   Project upgrade to green status based on achievement of scheduled rate, planned by August 1

                         1)   Change in storage solution to EMC will impact stand-up of backend infrastructure in CESC
        Messaging        2)   AITR approval to proceed with pilot migration for Department for the Aging and Virginia Department of Health
                         3)   Project will go from yellow to green when timeline from storage solution change is brought back onto baseline

                         1)   Phase 1 server consolidation complete at RPB
          Server         2)   Phase 2 server consolidation begins for greater Richmond area data centers
                         3)   Monitor server move into CESC. Will move from yellow to green after successful execution of first phase moves
DCS                      1)   New mainframe deployment at CESC in progress
         Mainframe
                         2)   Monitor mainframe test at CESC. Will move from yellow to green after successful execution of first phase of testing

         Facilities      1)   CESC on schedule. SWESC on schedule

                         1)   Pilot deployments began – June 30
       Data Network      2)   Modifying network rollout schedule for ABC and VEC requirements
                         3)   Will move from yellow to green after successful execution of first agency to the MPLS infrastructure
NWS    Voice Network     1)   Awaiting business decision on VoIP Engineering Change Proposal for CESC

                         1)   Two week delay on Internet security gateway beta agency testing
          Security
                         2)   Beta testing for three agencies schedule in progress; will move from yellow to green after successful testing

       Internal Apps     1)   Delay in briefing VITA on the “managed service” chargeback offering warrants yellow status

GEN                      1)   ITP change management training goals achieved
      Cross-Functional   2)   VITA change management pilot in progress
                         3)   Phase 2 process design complete for incident, problem, capacity, availability processes

                                                                                                                                                    5
Network/Security
Mainframe/Server
Facility/Move
                                               Data Center Move                                                IT Infrastructure Partnership Transformation Update



           7/13/07          7/24/07                       11/1/07
         NG Move          VITA Move                       SWESC
         into CESC        into CESC                        Ready
                                                           Occup        11/12/07
                    7/15/07                    10/30/07                Mainframe/   12/31/07          1/4/08         1/29/08        3/11/08
                   Mainframe                    Server                   Server    Mainframes/      Mainframes       Servers     Agency Server   4/17/08
                     Install                    Install               Prod Cutover Servers out        Install         Install      Consldtn      DR Test
                     CESC                       CESC                     CESC        of RPB          SWESC           SWESC           Comp         Comp
  June                                                                                                                                                              June




             7/1/07       8/1/07      9/1/07     10/1/07       11/1/07       12/1/07      1/1/08            2/1/08      3/1/08        4/1/08      5/1/08   6/1/08




  MPLS Cnctd                   MPLS Core                  Help Desk         Enterprise            ESOC
    CESC                       Active CESC                  Oper            NOC/TSOC               Oper
    6/1/07                      & SWESC                    Cutover          Oper CESC            SWESC
                                  9/1/07                   11/1/07           11/11/07            11/16/07



   • Moving the data center from RPB to new, secure CESC facility is complex
         – Significant coordination with agencies, minimizing business disruptions, technical complexity

   • Robust, detailed data center move plan in place
         – Move strategy, test objectives, risk mitigation, communication plan with agencies


                                                                                                                                                                           6
                                                        IT Infrastructure Partnership Transformation Update




            Data Center Move Strategy
• Mainframe Move Strategy
  – Replicated mainframe and related hardware required for full application testing
  – Coordinate all mainframe users (15 agencies)
  – Provide agencies isolated external connectivity to CESC test environment
  – Test environment available for 60-90 days
  – Multiple mock cutover test prior to final go-live
• Server Move Strategy
  – Virtualize/consolidate servers at RPB
  – Consolidate multiple SAN/DISK storage systems at RPB
  – Replicate RPB internal network (LAN) at CESC
  – A two-phased cutover approach will be utilized
      • Phase 1 is movement of servers onto an extended duplicate RPB network
        at CESC
      • Phase 2 will require that servers be moved from duplicate RPB network to
        “New” network at CESC
  – Servers will be moved in 7 logical groups, based primarily on agency usage
                                                                                                          7
                              IT Infrastructure Partnership Transformation Update




Asset Inventory & Procurement Update
              George Vrtiak




                                                                                8
                                                         IT Infrastructure Partnership Transformation Update




              Asset Inventory Summary
• Inventory began on 10 April 2007 and was completed on schedule on 29
  June 2007
  – Inventoried 1920 physical sites as well as web registration of remote and home sites
  – IT assets inventoried 162,053 plus 43,166 telephones for a total asset count of 215,219

• Currently reconciling sites against the current “Asset Inventory” database
• Results to date:
  – Match of Serial Number AND Asset Tag – 26.39%
  – Match of Serial Number OR Asset Tag – 14.25%
  – Asset found by inventory not matched with AI database – 59.37%
  – Total active assets in the AI database 177, 742 vs. Assets inventoried 162,053




                                                                                                           9
                                                   IT Infrastructure Partnership Transformation Update




                        Asset Inventory
• Reconciliation is proceeding on an Agency basis
  – When an agency is completed the results will be forwarded to VITA for review
  – VITA (via APM/CAM) will arrange a meeting with the agency to jointly review
    results and complete final reconciliation
  – Expect to complete initial reconciliation of Agencies by end of October



• Provide the contract deliverable to VITA by the end of July
  – Includes baseline count of assets by Resource Units (defined per the CIA)
  – Will also provide a revised Site List




                                                                                                    10
                                                  IT Infrastructure Partnership Transformation Update




 Improved P2P (Procure to Pay) Process
• Near-term Improvements:
   Communicate standards to the agency community
   Streamline approvals; parallel vs. sequential
        Move Northrop Grumman Procurement workflow to work parallel with eVA
         workflow
   Use Help Desk to initiate and verify installation – June 15
  -    Utilize Peregrine to track PRs/POs from submission to installation and
      generate automated reports

• Long-term Improvement Strategy:
  – Develop and deploy service catalog
  – Consolidate contracts - 4Q07




 *Assumption is that no approvals are escalated                                                    11
                                                                                 IT Infrastructure Partnership Transformation Update




  P2P end-to-end processing time reduced
                                                                                                      TOTAL NUMBER OF LINE
                                                                                                               ITEMS
                                                                                                      Jan           531
                80
                                                                                                      Feb           967
                70
                                                                                                      Mar           623
                60                                                                                    Apr           332
                50                                                                                    May           603
Average Number                                                                                        June         1006
               40                                77.2
    of Days                       71.5
                        65.7                                                                          Line items = quantity of
                30                                         51.9                                       products (1 to n) on a
                                                                                                      single line of PO
                20                                                36.3
                                          5.6
                10                                                          15.8

                 0
                     January   February         March   April     May     June

                                                   Month



     Note: The end-to-end processing time includes the time from submission of the eVA request
     until the proof of delivery is received from the vendor.
                                                                                                                                  12
                                                                               IT Infrastructure Partnership Transformation Update




  End-to-end processing for standard products

                                                                                             Total number of items procured
                 35                                                                          Product       May          June

                 30                                                                          PCs           591          439
                                                                                             Monitors     430           206
                 25
                               31.9                                                          Printers      84            82
                 20
Average Days
                 15

                 10
                                                                      16.7
                                       13.0                   14.8
                  5

                  0
                           PCs &Monitors                   Std Printers
                                              Product

                                      May     June



Note: The end-to-end processing time includes the time from submission of the eVA request
until the proof of delivery is received from the vendor.
                                                                                                                                13
                                                                                                    IT Infrastructure Partnership Transformation Update




End-to-end processing for non-standard products
                                                                                          39.7
                    40                                                                                          Total number of items procured

                    35                                                                                          Product        May          June
                    30                                                                                          Servers         61            42
                                              23.0
                    25                                                                                          Network         193        1,275
                            17.1
   Average Days 20                  15.4                       14.1               15.4           15.5
                                                       14.0                                                     Software         ---       3,837
                    15
                                                                      7.4                                       Maintenance     902          506
                    10
                     5                                                                                          Misc.          3,060       3,533
                     0
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                                                           Products

                                                 May       June




 Note: The end-to-end processing time includes the time from submission of the eVA request
 until the proof of delivery is received from the vendor.
                                                                                                                                                     14

				
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