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Statement of Work Information Technology

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Statement of Work Information Technology Powered By Docstoc
					Governmental official having such authority, notwithstanding that the PA may be required thereby to perform duties and render advice at a level below such final approval. Further, the PA shall perform according to all such referenced directives, 6.3 regulations, manuals, pamphlets, technical orders, instructions, and other guidance as they may be from time to time revised, supplemented, or amended. The Contracting Officer will direct the contract manager or alternate to perform any extended services required under this paragraph, and the PA shall give the Contracting Officer notice of actual performance and may submit a Request for Equitable Adjustment Pursuant to Change clause for any increased costs of performance under this paragraph. The PA shall immediately implement those revisions, supplements, or amendments which will result in no change in contract price. However, prior to implementing any such revision, supplement, or amendment which will result in a change in contract price, the PA shall submit to the Contracting Officer a not-to-exceed price proposal therefor and obtain the prior approval of the Contracting Officer. Said proposals shall be submitted within 30 calendar days from the date the PA receives notice of the revision, supplement, or amendment giving rise to change in the cost of performance. 6.4 It is hereby agreed that failure of the PA to submit a not-to-exceed price proposal within 30 calendar days from the date of revision, supplement, or amendment to any referenced directive, regulation, manual, pamphlet, technical order, instruction, or other guidance shall entitle the Government to performance according to such revision, supplement, or amendment at no increase in contract price. The Contracting Officer will direct the contract manager or alternate to perform any extended services required under this paragraph, and the PA shall give the Contracting Officer notice of actual performance and may submit a Request for Equitable Adjustment Pursuant to Change clause for any increased costs of performance under this paragraph.

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG REQUIRED SERVICE PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE General Information Technology 5.1 through Services provided M-F 06000% deviation. Lot is number Planned Sampling Requirements (The general 5.1.3.2 1630, Central Time, unless of calendar days in a month information technology noted otherwise. requirements identified below are for all services detailed within Section C-5) Comply with DA Web Site Joint Technical Architecture, Army Version 6.0. Customer entitlements validated for each work request prior to start of work. Non-validated work requests reported in writing within 1 workday of dispatch for Contracting Officer (KO), or authorized Government personnel, approval. Emergency after-hour services provided during non-duty hours, holidays, and weekends. All work data (including automated repositories) maintained by fiscal year for life of the contract.

TE-1-1

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Up-to-date information by customer organization, to the directorate level for RIA customers and whenever possible for all other customers, maintained for all workload items included or referenced within TE-2. During business hours, the PA shall ensure response to all customer contacts within one work hour of dispatch. Automated database work order system(s) maintained in accordance with TE-8 Attachment A. All labor expended in support of each sub-Contract Line Item Number (sub-CLIN) maintained by customer organization in an automated workload database.

REQUIRED SERVICE

TE-1-2

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Workload, work order, and labor reporting data maintained in automated database(s) and made available to the KO or authorized Government personnel every six months or upon request. Access and the capability to query and produce reports from the reporting system(s) for workload, work order, and labor provided to the KO or authorized Government personnel. Develop and deliver Government approved customer surveys within 60 days of award of contract. No average score less than 3 on any survey question during the quarter. KO or authorized Government personnel approval obtained prior to initiating work on any work order transaction exceeding an estimated total of 40 hours.

REQUIRED SERVICE

TE-1-3

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Work orders exceeding an estimated 40 hours reported in writing within 1 workday of dispatch to the KO or authorized Government personnel. Customer requests entered into work order system within 1 workday of dispatch of the request. Work order data provided within 1 workday of dispatch of the request. 5.1.4, 5.1.4.1 Configurations and technologies implemented IAW the KO or authorized Government personnel approved plans and milestones. 5.1.4.2, Research technologies to stay 5.1.4.3 abreast of current and horizon technology. Research documentation containing required information provided to KO or authorized Government personnel on electronic document, at a minimum, on first day of each quarter.

REQUIRED SERVICE

Implement Technologies

4% deviation. Lot is the number of approved technologies in the quarter.

Planned Sampling

Research Technologies

0% deviation. Lot is number Planned Sampling of technologies researched in a quarter

TE-1-4

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.1.5 through Comply with Policy 0% deviation. Lot number is Planned Sampling 5.1.5.4 Memorandum #99-02, calendar days in a month. Command and Control Protect (C2P) Tools Kit, and AR 380-19. Install and ensure operability of hardware upgrades or installs within the timeframe and guidelines established by the KO or authorized Government personnel. Deficiency reports on hardware and/or software upgrades and installs submitted to the KO or authorized Government personnel within 1 workday of problem detection. Install and ensure operability of all software upgrades, new releases, versions, and patches within the time frames and guidelines established by the KO or authorized Government personnel.

REQUIRED SERVICE

Provide System Software and Hardware Maintenance, Upgrades, and Installs

TE-1-5

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Monitor for any new upgrades, releases, version updates, service packs, or patches that would improve the current system environment, be required to meet security and vendor requirements. Notify KO or authorized Government personnel in writing within 3 workdays of notifications by vendor. Maintenance report detailing all contact with maintenance vendors required on the third workday of each month. 5.1.6 Provide reports on IT services 0% deviation. Lot number is Planned Sampling as required by KO or authorized calendar days in a month. Government personnel. Subject matter expert(s) available and ready to attend meetings within one workday of KO or authorized Government personnel's request.

REQUIRED SERVICE

Provide Staff Support

TE-1-6

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.1.7 through Security provided IAW AR 380- 0% deviation. Lot is number Planned Sampling 5.1.7.2 5, AR 380-19, AR 380-53, AR of calendar days in a month. 380-67,AR 25-1, IOC Supplement to AMC Information Operations Command and DOD Web Instructions. Certified IAW ISS Certification and Training Policy. ADP Level I personnel have a SSBI. ADP Level II personnel have a NAC or NACI investigation. All personnel must meet ADP Level III requirements Develop Continuity of Operations Plan (COOP) 5.1.7.3 COOP requirements provided IAW DA Pam 25-1-1 and DOD Directive 5200-28. COOP Plan maintained and executed per customer input. COOP updated annually. Each person and device accessing AISs has documented audit trail. All audit reports reviewed daily for intrusions. 0% deviation. Lot is number 100% Inspection of plans required per year.

REQUIRED SERVICE

Provide Computer Security

Document Audit Trails

5.1.7.4.1

0% deviation. Lot is the number of audit trails required in the month.

Planned Sampling

TE-1-7

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE If suspicious activity is detected, the PA shall perform incident reporting IAW 5.1.7.4.2. 5.1.7.4.2 Incidents reported to the KO or authorized Government personnel within 24 hours of discovery. Report contains required information. Incident reviews/reports meet requirements of AR 380-19. Patches and upgrades implemented IAW timeframes and guidelines established by the KO or authorized Government personnel. All inactive user-ids deleted from all impacted systems within 3 workdays of end of review. Reviews conducted semiannually IAW AR 380-19. 0% deviation. Lot is the Planned Sampling number of suspected and actual incidents occurring in the month.

REQUIRED SERVICE

Report Incidents

Implement Security Patches and 5.1.7.5 Upgrades

2.5% Lot is the number of Planned Sampling patches and upgrades required to be implemented in the month. 0% deviation. Lot is 1 review semi-annually. Planned Sampling

Conduct User-id Inactivity Reviews

5.1.7.6

TE-1-8

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG REQUIRED SERVICE PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Password Authentication System 5.1.8 Utilize a KO or authorized 0% deviation. Lot is the Planned Sampling Government personnel approved number of calendar days in authentication system to verify the month. the requester identification before issuing the user-id and password IAW AR 380-19. Update all systems impacted by new user-ids within 2 workdays of dispatch of the request. Systems Accreditation and Reaccreditation 5.1.9 Any system used in support of this contract must have system accreditation IAW AR 380-19 and DODI 5200.40 Interim approvals initiated, documented and maintained IAW AR 380-19. All systems reaccredited every 3 years or as directed. Risk Assessments prepared by assigned suspense date. 0% deviation. Lot is the number of calendar days in the month. Planned Sampling

TE-1-9

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.2 5.2.1 Work performed IAW IEEE 0% deviation. Lot is the Planned Sampling 802.3 and 802.5, ATM Forum number of calendar days in ITU-T standards, and ANSOC the month. bulletins. 5.2.1.1 through 5.2.1.1.6 Dial-in capabilities maintained current. Ensure that network access is in compliance with the Domain Name Services zoning requirements set forth by the ANSOC. All network components implemented within 2 workweeks of receipt of equipment Remote site access reqts evaluated and recommended within 2 workweeks of customer request. Network load and CPU utilization does not exceed 80% of CPU capacity and/or bandwidth of network. 1.5% deviation. Lot is Planned Sampling number of calendar days in a month.

REQUIRED SERVICE

Telecommunications General Telecommunications Local Area Network (LAN) Requirements Provide Access to LAN/Wide Area Network (WAN)

TE-1-10

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE KO or authorized Government personnel notified in writing within 1 workday if utilized bandwidth is over 80%. KO or authorized Government personnel notified in writing if CPU utilization on DCE is over 80% for more than 3 consecutive days. For unscheduled outages when the network is operable, respective customers will be notified at least 15 minutes prior to taking the network down. KO or authorized Government personnel's approval obtained for all scheduled maintenance. Customers notified of the scheduled maintenance within 1 workweek of work. Maintain real time map of the physical network. Automated network maps reviewed by the fifth workday of each month and maintained current and accurate.

REQUIRED SERVICE

TE-1-11

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Documentation maintained accurate with changes incorporated within 1 workweek of changes. Identify any uncharted outside cable plant and its location to the Directorate of Public Works within 1 workweek of discovery. 5.2.1.1.7 Equipment and software operational and available 100% between 0600-1800 M-F. b. 98.5% between 1800-0600 M-F, and 24 hours a day on Saturdays, Sundays, and holidays. Work orders processed IAW established priority time frames. 1% deviation. Lot is number Planned Sampling of calendar days in a month.

REQUIRED SERVICE

Ensure Availability of LAN

LAN/WAN Work Orders

5.2.1.1.8

Provide Communication Line Services

5.2.1.1.9

Install, Move or Remove LAN Lines

5.2.1.1.9.1

Work performed IAW IEEE 802.3 and 802.5, ANSI/TIA/EIA/NEC Industry standards. Upon dispatch of a work 1.5% Lot is the number of Planned Sampling request, each unit shall not units completed in a month. Customer exceed 60 minutes to complete. Complaints

4% deviation. Lot is the Planned Sampling number of work orders completed in a month 0% deviation. Lot is the Planned Sampling number of calendar days in a month.

TE-1-12

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.2.1.1.9.2 Data Line Repair cable work 1.5% Lot is the number of Planned Sampling and orders completed within 2 work work orders completed in a Customer 5.2.1.1.9.3 hours of dispatch. month. Complaints Cable location work requests completed within 2 work hours of dispatch. Cables markings IAW industry standards and visible from 30 feet. Permanent enamel spray paint will not be used for marking cable. Conduct inspections of RIA 4% deviation. Lot is number Planned Sampling communications manholes by of calendar days in a month. the third workday of each month. Conduct additional inspections if weather conditions could cause water levels to rise. Cable closures within communications manholes are protected and free of moisture and corrosion. All debris and water exceeding 6 inches removed from communications manholes. Work complies with OSHA standards.

REQUIRED SERVICE

Complete Work Orders

Maintain Communication Equipment

5.2.1.1.9.4

TE-1-13

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.2.1.2 Work performed IAW 0% deviation. Lot is the Planned Sampling through AR 25-1. number of work orders 5.2.1.3 completed in the year. Work orders completed within established timeframes. 5.2.1.4 Services provided IAW AR 5-12. Work orders completed within established timeframes. Customers notified via e-mail of all changes within 1 workday. Written response of radio frequency audits is complete and timely (within 10 workdays of request). Personnel certified in Lucent G2 0% deviation. Lot is the Planned Sampling and G3 switch administration number of calendar days in a and world class routing, CRCS month. administration, and Octel Voice Mail Administration. 0% deviation. Lot is the number of work orders completed in the year. Planned Sampling

REQUIRED SERVICE

Provide High Frequency Transceiver and Satellite Maintenance

Provide Radio Frequency Management.

Provide Telecommunications Switched Services

5.2.2

TE-1-14

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Installers shall be registered or certified in industry standards to include ANSI/TIA/EIA/Building Telecommunications Wiring Standards, NEC and IEEE 802.3 and 802.5. Switched services networks operational and available: a. 100% between 0600-1800 M-F b. 98.5% between 1800-0600 M-F, and 24 hours a day on Saturdays, Sundays, and holidays. Switched service work requests completed IAW Table C-5-1. 1% deviation. Lot is number Planned Sampling of calendar days in a month. Customer Complaints

REQUIRED SERVICE

Ensure Availability of Switched 5.2.2.1 Service Networks

Switched Service Requests

5.2.2.2

1.5% Lot is the number of Planned Sampling units completed in a month. Planned Sampling

Complete Telephone and Cable 5.2.2.3 Locating Work Orders through 5.2.2.4

Telephone repair work orders 1.5% Lot is the number of completed within 2 work hours work orders completed in a of dispatch. month. Cable location work requests completed within 2 work hours of dispatch. Cable markings IAW industry standards and visible from 30 feet. Permanent enamel spray paint will not be used for marking cables.

TE-1-15

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.2.2.5 Batteries inspected by the fifth 1% deviation. Lot is number Planned Sampling through workday of each month and of batteries and DC rectifiers 5.2.2.6 action taken to correct in the quarter. deficiencies. Batteries tested and cleaned quarterly. Battery maintenance logs updated within 1 workday of inspections. DC rectifiers inspected and maintained each workday DC voltage on each module maintained at 48 volts +/- 5 volts. DC amperage maintained at 52 amps +/- 5 amps. 5.2.2.7 Conference reservations will be 1% deviation. Lot is the Planned Sampling through entered into the audio number of calendar days in Customer 5.2.2.10 conferencing system at the time the month. Complaints of the request. Audio Conferencing service operational and available 100% 24 hours a day, 7 days a week. Telephone operator services provided 24 hours a day, 7 days a week. 100% of calls answered.

REQUIRED SERVICE

Inspect and Maintain Batteries and DC Rectifiers

Provide Audio Conferencing Services, Telephone Operator Services, Telephone Directory and 911 Services

TE-1-16

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Average wait for operator assistance shall not exceed 30 seconds per call. Telephone directory on RIA web updated and RIA E-mail administrator notified within 1 workday of telephone number changes. 911 emergency service support provided 24 hours a day, 7 days a week. Connectivity of commercial emergency numbers maintained. Maintain the 911 dial plan capabilities and provide up to date directory information, at a minimum, once a week. Billing data provided to the KO 2.5% deviation. Lot number Planned Sampling or authorized Government is calendar days in the Customer personnel by third workday of month. Complaints each month. Provide itemized long distance reports electronically within 5 workdays of customer request.

REQUIRED SERVICE

Telephone Billing and Usage Reports

5.2.2.11 through 5.2.2.12.2

TE-1-17

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Provide telephone usage reports electronically within 5 workdays of dispatch of request. 5.3 5.3.1 through CD-ROMs installed, configured, 1.5% deviation. Lot is the 5.3.1.1.3 and accessible within 3 number of calendar days in workdays of CD-ROM receipt. the month. Customers notified within 1 workday of CD-ROM installs and upgrades. Customers notified within 3 workdays prior to scheduled maintenance for affected access. Maintain CD-ROM Hardware 5.3.1.1.4 Minimum of 1/3 total free hard 0% deviation. Lot is the Planned Sampling disk storage space and 36 GB number of calendar days in a hard disk space maintained on month. each CD-ROM server. Minimum of 50 slots available on CD-ROM jukeboxes. Work orders completed within established timeframes.

REQUIRED SERVICE

Automation Services Provide CD-ROM Administration

Planned Sampling Customer Complaints

CD-ROM Network Work Order 5.3.1.1.5 Requests

4% Lot is the number of work orders completed in a month.

Planned Sampling

TE-1-18

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.3.1.2 Services provided M-F, 24 0% deviation. Lot is the Planned Sampling through hours per day. number of calendar days in a Customer 5.3.1.2.2 month Complaints Emergency support provided during non-duty hours, holidays, and weekends. If required, contact maintenance vendor and work with the vendor through problem resolution. All hardware/software problems documented and reported to the KO or authorized Government personnel via e-mail within 1 workday of resolution. 5.3.1.3 CD-ROM jukeboxes available 1% deviation. Lot is number Planned Sampling and operational: 100% between of calendar days in a month. Customer 0600-1800 M-F, b. 98.5% Complaints between 1800-0600 M-F, and 24 hours per day on Saturdays, Sundays and holidays.

REQUIRED SERVICE

Provide CD-ROM Operations Support

Availability of CD-ROM Jukeboxes

TE-1-19

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 1% deviation. Lot is number Planned Sampling 5.3.2 Each PC LAN system is of calendar days in a month. Customer available and operational: a. Complaints 100% between 0600-1800 M-F, b. 98.5% between 1800-0600 MF, and 24 hours per day on Saturdays, Sundays, and holidays. Perform work IAW AR 380-19. Server performance report 1.5% deviation. Lot is the provided to the KO or number of calendar days in authorized Government the month. personnel by the third workday of each month. Customers notified via e-mail no later than 1 workweek prior to scheduled downtime. Affected customers notified at least 15 minutes prior to unscheduled downtime. Affected customers notified when downtime will exceed 2 hours. Work orders completed within established timeframes.

REQUIRED SERVICE

Provide PC-LAN Systems Support

Provide Systems Software and 5.3.2.1 Hardware Maintenance Support through 5.3.2.1.2

Planned Sampling Customer Complaints

PC LAN Work Orders

5.3.2.2 through 5.3.2.2.5

4% deviation. Lot is number Planned Sampling of work orders received in Customer the month. Complaints

TE-1-20

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE The KO or authorized Government personnel notified within 1 work hour of failure. Technical advice provided within 4 workdays of dispatch. User-id and password work orders completed and customers notified within 1 workday of dispatch. User-ids 100% accurate. Printers print from customer host systems User management and printer support work orders completed within established timeframes. Provide Backup and Recovery Services 5.3.2.3 Backups performed daily, 4% deviation. Lot is number Planned Sampling weekly, and monthly IAW Table calendar days in a month. Customer C-5-2. Complaints Backups are completed successfully 100% of the time. Failed jobs rerun within 1 workday.

REQUIRED SERVICE

TE-1-21

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE The KO or authorized Government personnel notified within 1 work hour of system disk volume failure. Restoration of disk volume begun within 2 work hours of hardware repair/replacement and continued until complete and accessible. 5.3.2.3.1 Work orders completed within 0% deviation. Lot is number Planned Sampling through established timeframes and IAW of work orders completed in Customer 5.3.2.3.1.2 customer requirements. a month. Complaints 5.3.2.4 through 5.3.2.4.3 Services provided IAW DOD and RIA web standards. 4% deviation. Lot is number Planned Sampling of work order requests Customer received in the month. Complaints

REQUIRED SERVICE

Backup and Recovery Work Order Requests Provide Web Services

Link established to RIA web page within 3 workdays of dispatch. Web page access maintained 24 hours a day, 7 days a week. Provide Help Desk Assistance 5.3.3 through Telephone hold time does not 6.5% deviation. Lot is the 5.3.3.2.2 exceed an average of 40 seconds number of work order per call. requests completed in a month. Help desk assistance provided IAW Table C-5-3. Planned Sampling Customer Complaints

TE-1-22

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG REQUIRED SERVICE PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Customer needs resolved without additional intervention 95% of time. 100% of calls answered. System password controls and system access maintained IAW AR 380-19. 2.5% deviation. Lot is the Planned Sampling Provide Equipment Maintenance 5.3.3.2.3 HDSS modules available for Customer Support through customer use within 2 workdays number of service orders received in the month Complaints 5.3.3.2.3.2 of dispatch. Repair history provided within 2 work hours of dispatch. Provide Mainframe Processing Support Operate and Maintain Loan Library 5.3.3.2.4 Document and forward 100% of 1% deviation. Lot is the requested messages. number of calendar days in a month. Sub-hand receipts processed 6.5% deviation. Lot is IAW RIA sub-hand receipt number of sub hand receipts policies. processed each month. Software integrity and equipment operability maintained. Network address table updated within 10 minutes of request with no errors. Planned Sampling Customer Complaints Planned Sampling Customer Complaints

5.3.3.2.5 through 5.3.3.2.5.1

Network Infrastructure Support

5.3.3.2.6

1% deviation. Lot is the Planned Sampling number of calendar days in a Customer month. Complaints

TE-1-23

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.3.4.1.1 Databases are operational and 1% deviation. Lot is the Planned Sampling through available 100% between 0600- number of calendar days in a Customer Complaint 5.3.4.1.2 and 1800 M-F and available 98.5% month 5.3.4.2.1 between 1800-0600 M-F and 24 through hours per day on Saturdays, 5.3.4.2.2 Sundays and holidays. Coordinate with respective customers within one work week prior to scheduled maintenance. Downtime report provided to the KO or authorized Government personnel by the third workday of each month. Access authorizations maintained IAW AR 380-19. Files properly sized per DBMS 0% deviation. Lot is the Planned Sampling vendor specifications number of calendar days in a month

REQUIRED SERVICE

Provide Database Availability and Access

Provide Database Optimization

5.3.4.1.3 through 5.3.4.1.4 and 5.3.4.2.3 through 5.3.4.2.4

Physical database page or table structure is not inefficient per vendor specifications.

TE-1-24

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.3.4.1.5 and Databases and GFS DBMSs 1% deviation. Lot is the Planned Sampling 5.3.4.2.5 backed up daily. number of calendar days in a Customer Complaint month Backups are completed successfully 100% of the time. Failed jobs rerun within 1 workday. Backup data retained IAW Table C-5-5 and Table C-5-6 Test DBMS updates and releases IAW non-PA computer service provider guidelines and timeframes. Test findings are reported to the KO or authorized Government personnel. Work orders completed IAW priority time frames. Restores and recoveries IAW DBMS specific backup capabilities Consultations and training provided as required by customers.

REQUIRED SERVICE

Provide Database Back-ups

Provide DBMS Software Testing 5.3.4.1.6

2.5% deviation. Lot is the Planned Sampling number of requests for Customer Complaint DBMS testing upgrades and releases in a month

Provide Remedial Maintenance and Consultation.

5.3.4.3.1 through 5.3.4.3.4

4% deviation. Lot is the number of work orders completed in a month.

Planned Sampling Customer Complaint

TE-1-25

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.3.5 through Submit progress report to the 0% deviation. Lot is the Planned Sampling 5.3.5.1.2 Government the 3rd workday of number of calendar days in a Customer Complaint each month. month Develop or modify IAW TE 8 Attachment H, and Web Policies. Provide on-site analysis. Logical data structures are physically implementable. Data structures ensure practicality and optimal performance per DBMS vendor specifications. New databases are in third normal form with rare exceptions of second normal form. Provide requirements definition to the customer within 5 workdays of dispatch of work order. Documentation provided within 4% deviation. Lot is number Planned Sampling 1 workday of request of work orders for new and Customer Complaint modified AISs completed in a month. Documentation created/updated IAW TE -8, Attachment H

REQUIRED SERVICE

Develop Application Software

Application Development Life Cycle

5.3.5.1.3 through 5.3.5.1.4

TE-1-26

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Software includes all customer requirements and passes customer acceptance testing. Migration accomplished with no negative impact. Work orders completed IAW 4% deviation. Lot is the Planned Sampling priority time frames. number of query work orders Customer Complaint completed in a month. 5.3.5.2 5.3.5.3 Comply with TE 8 Attachment 0% deviation. Lot is the Planned Sampling H and DOD WEB procedures. number of calendar days in a month 5.3.5.3.1 AISs are operational and 1 % deviation. Lot is the Planned Sampling available 100% between 0600- number of calendar days in a Customer Complaint 1800 M-F and 98.5% between month 1800-0600 M-F, and 24 hours per day on Saturdays, Sundays and holidays. Downtime report provided to the KO or authorized Government personnel by the third work day of each month. Work orders completed IAW priority time frames. 5.3.5.3.2 5.3.5.3.2.1 through 5.3.5.3.2.6 Research and resolve all AIS production problems. 4% deviation. Lot is the number of work orders completed in a month 0% deviation. Lot is the number of work orders completed in a month. Planned Sampling Customer Complaint Planned Sampling Customer Complaint

REQUIRED SERVICE

Develop and Maintain Queries and Report Writer Routines

Maintain software.

Ensure AIS Availability

AIS Work Orders

Resolve Problems

TE-1-27

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Backup and recover data IAW AIS requirements Update and distribute updated documentation. Adapt AISs to support new patches and releases IAW SEC guidance. 1% deviation. Lot is the Planned Sampling 5.3.5.3.2.7 AIS night batch problems Customer Complaint reported to customer by 9 AM number of work orders completed in a month on following workday. Changes to system 5.3.5.4 2.5% deviation. Lot is Planned Sampling documentation completed within number of calendar days per Customer Complaint through 8 hours or receipt. 5.3.5.4.3 month. Provide documentation upon request within 40 work hours. Documentation loaded on jukeboxes and customers notified within 20 work hours of CD receipt. Requirements coordinated within 80 work hours of receipt of change notices. All customer ECPs forwarded to Software Engineering Center within 1 work hour of dispatch. Prototypes coordinated within 1 work week.

REQUIRED SERVICE

Notify Customers

Provide System Liaison Services.

TE-1-28

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Outstanding ECP report provided weekly. 5.3.6 Customer requirements will be 0% deviation. Lot is number Planned Sampling analyzed and alternatives given of calendar days in a month. Customer to customer within 3 workdays Complaints of dispatch of work order. Ensure that no data on CDROMs is readable prior to disposal. Dispose of CD-ROMs produced in error. CD-ROMs created and 4% deviation. Lot is number Planned Sampling duplicated error free IAW of CD-ROMs created and Customer customer requirements. duplicated in a month. Complaints

REQUIRED SERVICE

Provide CD-ROM Production Services.

CD-ROM Creation and Duplication

5.3.6.1

Provide CD-ROM Disposition

Provide Desktop Automation Support

Create on-site drop off point for customer material. Return all duplication materials to customers 5.3.6.2 Labels for CD-ROM jobs are 2.5% deviation. Lot number produced error free. is CD-ROM creation and duplication jobs completed in a month. CD-ROMs packaged and shipped error free. 5.3.7 through Virus protection provided within 0% deviation. Lot is number 5.3.7.1 2 workdays of release IAW AR of calendar days in a month. 25-1.

Planned Sampling Customer Complaints

Planned Sampling Customer Complaints

TE-1-29

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Virus protection updates applied at KO or authorized Government personnel's request. 5.3.7.2 Complete and accurate Software 0% deviation. Lot is the number of reports required utilization report provided by in the quarter. the 1st workday of each fiscal quarter. Complete and accurate desktop density report provided by the 1st workday of each fiscal quarter. Hardware and peripherals operate within manufacturer's specifications. Equipment and software are operable within the existing network environment. Current, secure library of software maintained within 1 day of installation. Installation and configuration complies with licensing agreements. Installation, configuration, and maintenance work orders completed within established priority timeframes. 100% Inspection

REQUIRED SERVICE

Provide Reports

Provide Installation, 5.3.7.3 Configuration and Maintenance

0% deviation. Lot is the Planned Sampling number of calendar days in a month.

Complete Work Order Requests 5.3.7.4 through 5.3.7.4.2

4% deviation. Lot is the number of work orders completed in a month.

Planned Sampling Customer Complaints

TE-1-30

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Desktop assistance and troubleshooting work orders completed within established priority timeframes. 5.3.8 Successfully completed ACF2 0% deviation. Lot is the Planned Sampling training. number of calendar days in a Customer month. Complaints All mainframe systems administration support workload documented in the work order system. 5.3.8.1 through 5.3.8.1.2 2.5% deviation. Lot number Planned Sampling Response provided within: Customer a. 1 workday of dispatch during is work order requests completed in a month. Complaints normal hours. b. 2 clock hours of dispatch for non-duty requests c. 15 clock minutes for mission critical or work stoppage during normal hours. All user-ids and passwords will be issued within 1 workday of dispatch of request Only one user-id and password issued per each user. Verify requirement for user-id and password.

REQUIRED SERVICE

Provide Mainframe Systems Administration Support

Issue/Unlock User-ids and Passwords

TE-1-31

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Verify requester has authority to request the action of unlocking any user-id or password. 5.3.8.2 through 5.3.8.3 Dataset owner contacted within 1 work hour of dispatch of the request for mainframe access rights. ACF2 rules established within 1 work hour of dataset owner approval. ACF2 rule implementation is successful 99% of the time. Access problems addressed within 1 work hour of notification. Comply with AR 380-19 and AR 380-67 E-mail will be operational and available 100% between 06001800 M-F and 98.5% between 1800-0600 M-F, and 24 hours per day on Saturdays, Sundays and holidays. 1% deviation. Lot is the Planned Sampling number of new or modified Customer ACF2 rules completed in the Complaints month.

REQUIRED SERVICE

Maintain ACF2 Rules

Provide E-mail Services

5.3.9

Provide System Availability

5.3.9.1 through 5.3.9.1.2

0% deviation. Lot is number of calendar days in the month. 1% deviation. Lot is number of calendar days in the month.

Planned Sampling

Planned Sampling Customer Complaints

TE-1-32

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Provide downtime report by the third workday of each month or upon specific request. All scheduled maintenance must be coordinated with KO or authorized personnel. Notify all affected customers via E-mail one week prior to scheduled downtime. If system is operable, notify all affected organizations via Email 15 minutes prior to unscheduled downtime. Notify affected organizations within 30 minutes after a down system is discovered and provide estimated time of repair. Deliver messages from on-site customers to on site customers within 10 minutes. Perform preventive maintenance 0% deviation. Lot is the Planned Sampling and provide to the Government number of calendar days in a a report by the third workday of month. each month.

REQUIRED SERVICE

Provide Preventative Maintenance

5.3.9.2 through 5.3.9.2.4

TE-1-33

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Maintain free space sufficient for post office disk file maintenance and backup. Provide written documentation for insufficient space within 1 workday of occurrence Backup servers daily and retain IAW Table C-5-8. Daily monitoring to identify potential problems. Provide report for preventative resolution within 1 workday of identification. Resolve work orders IAW 2.5% deviation. Lot is the established priorities and number of work orders timeframes. completed in a month. E-mail accounts established with 100% accuracy. Notify customer via e-mail that account has been established. All moves, changes and updates accomplished with 100% accuracy. Research and resolve all 0% deviation. Lot is the hardware and software problems number of work orders completed in a month.

REQUIRED SERVICE

Complete Work Orders

5.3.9.3 through 5.3.9.3.2

Planned Sampling Customer Complaint

Resolve Problems

5.3.9.3.3 through 5.3.9.3.3.4

Planned Sampling Customer Complaints

TE-1-34

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Provide written request for additional maintenance materials. Restore mailboxes and databases IAW customer requirements. Mailbox restores accomplished within 12 work hours of dispatch. Public folders and distribution list created, updated, and deleted per customer request. Global address list updated per customer request. E-mail facsimile capability will 1% deviation. Lot is number Planned Sampling be available 365 days a year/24 of calendar days in the Customer hours a day. month. Complaints Audit and document the amount of FAX capability downtime and provide a report to the KO or authorized Government personnel by the third workday of each month detailing amounts of scheduled and unscheduled downtimes.

REQUIRED SERVICE

Maintain Facsimile and List Server

5.3.9.4 through 5.3.9.5.2

TE-1-35

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE List server will be operational and available 100% between 0600-1800 M-F and 98.5% between 1800-0600 M-F, and 24 hours per day on Saturdays, Sundays and holidays. Mailing lists created, maintained, and deleted per customer request. List server capable of distributing to lists of up to 800 e-mail user-ids within 4 clock hours. Exchange E-mail addresses information with TACOMWarren, ARDEC, Anniston, and other Government activities on a weekly basis. Address information will be updated in ASCII delimited format by the third workday of each month.

REQUIRED SERVICE

Exchange Information

5.3.9.6

1% deviation. Lot is the Planned Sampling number of exchanged Customer address files completed in a Complaints month.

TE-1-36

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG REQUIRED SERVICE PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 1% deviation. Lot is number Planned Sampling Provide Tier II Systems Support 5.3.10 through Each Tier system is available of calendar days in a month. Customer 5.3.10.1.3 and operational: a. 100% Complaints between 0600-1800 M-F, b. 98.5% between 1800-0600 M-F, and 24 hours per day on Saturdays, Sundays, and holidays. All scheduled maintenance must be coordinated with KO or authorized personnel. Notify all affected customers via E-mail one week prior to scheduled downtime Affected customer organizations notified when downtime will exceed 2 hours. Affected customers provided with an estimate of time the system will be unavailable. Server performance report is complete, accurate, and provided monthly. Each disk has 20 percent free space. Work completed IAW AR 38019 and AR 380-67.

TE-1-37

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.3.10.2 Work orders completed within 4% Deviation. Lot is Planned Sampling through established timeframes. number of work orders Customer 5.3.10.2.3 completed in a month. Complaints Provide technical assistance to customer requests within 2 workdays of dispatch of request. User-ids 100% accurate. Backups are completed successfully 100% of the time daily, weekly and quarterly. Failed jobs rerun within 1 workday. Backed-up data retained IAW Table C-5-9. KO or authorized Government personnel notified within 1 work hour of system disk volume failure. Restoration begun immediately after hardware repair/replacement and continued until complete and accessible to all users NLT the beginning of the next workday.

REQUIRED SERVICE

Tier II Work Order Requests

Backup and Recovery Services. 5.3.10.3

1.5% deviation. Lot is number of work orders completed in a month.

Planned Sampling Customer Complaints

TE-1-38

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Response provided within 15 minutes for system disk volume failure. 5.3.10.3.1 Create, modify or cancel 2.5% deviation. Lot is Planned Sampling through customer back-up jobs number of work order Customer 5.3.10.3.1.2 according to customer's requests completed in a Complaints specifications. month. Recovery work orders completed within established timeframes. 5.4 5.4.1 through Complex scheduled IAW 2.5% deviation. Lot is the Planned Sampling 5.4.1.1.6 customer time frames and number of scheduled Customer requirements. sessions in the month. Complaints E-mail confirmation provided to customer within 4 work hours of dispatch of the request. Conference rooms schedule updated on RIA web within 30 minutes of scheduling rooms. Schedule updates are error free. All software/equipment and components are operational.

REQUIRED SERVICE

Back-up and Recovery Work Order Requests.

Visual Information Services Administer Baylor Conference Center

TE-1-39

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Technician provided 15 minutes prior to scheduled sessions. Before leaving, technician will give the customer a POC name and phone number for troubleshooting. All rooms maintained clean, orderly, with equipment off when not in use and doors locked. Technician provided for 2.5% deviation. Lot is Planned Sampling sessions as requested by number of sessions occurring Customer customer. in the month. Complaints All problems addressed within 5 minutes of dispatch. Conference continues within 10 minutes of problem identification. Unresolved problems coordinated with customer within 30 minutes of dispatch of the request. Alternative plan approved by customer within 2 work hours of dispatch of the request.

REQUIRED SERVICE

Maintain/Operate Baylor Conference Center.

5.4.1.2 through 5.4.1.3

TE-1-40

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Vendor notified within 2 work hours of dispatch of the request and equipment operational within 1 workday of dispatch of the request. Problem documentation provided to the KO or authorized Government personnel within 1 workday of resolution. 5.4.2 through MCU and CRCS are operational 1% deviation. Lot is the Planned Sampling 5.4.2.1 and available for customer use number of calendar days in Customer 100% during 0600-1630 or upon the month. Complaints customer request. Personnel have Lucent Technologies Multi-Point Control Unit Customer Trng or be proficient in the operation of MCU and CRCS hardware and software provided at TE-8, Attachment K. Ensure each site requested has reached connectivity, and that each site has proper sound and video quality

REQUIRED SERVICE

Provide Multimedia Services

TE-1-41

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.4.2.1.1 Multipoint reservations 10% deviation. Lot number Planned Sampling through processed IAW time frames is work orders completed in Customer 5.4.2.1.1.4 established by the customer. a month. Complaints Video conferences scheduled on CRCS and MCU within 30 minutes of dispatch of the request. Confirmation sheet provided to customer within 10 minutes of dispatch of the request. Video list provided to equipment points of contact and KO or authorized government representative after each action and publish the file on RIA web page and Microsoft Outlook f ld Generate monthly usage reports, provided to the KO or authorized Government personnel, and maintain reports by fiscal year for the life of the contract. Training conducted within 3 0% deviation. Lot is the work weeks of dispatch of the number of training requests request. received in the year.

REQUIRED SERVICE

Schedule Multi-Point Conferences

Train Customers on Equipment. 5.4.2.2 through 5.4.2.2.2

Planned Sampling Customer Complaints

TE-1-42

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Training customized to meet customer needs. Conduct hands-on training at customer's work site for groups of five or less, or in a conference room, with same make and model multi-media equipment for groups of six or larger. Provide a copy of training material for each participant. Video conferencing training shall include a point-to-point video conference call. Provide Question and Answer period for all training sessions. Training scheduled for at least 1 hour unless customer requests shorter session. Provide each participant with a Government-approved training survey. Collect completed surveys and forward to the KO or authorized Government Personnel within 3 workdays of training session.

REQUIRED SERVICE

TE-1-43

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE 5.4.2.3 Technical support work orders 4% deviation. Lot is the Planned Sampling through completed within 15 minutes of number of work order Customer 5.4.2.3.2.2 dispatch for priorities 1-3. requests completed in the Complaints month. Technical support provided within 15 minutes of dispatch when rooms are in use. Resolution completed so session can continue within 30 minutes. Room administrator notified within 1 work hour of dispatch of the request. Problem resolution documentation provided within 1 workday of dispatch of the request. Work orders completed within 4% deviation. Lot is the time frames established by number of work order customer. requests completed in the month. Vector conversion services 0% deviation. Lot is the performed IAW MIL-STD 2407 number of the calendar days and MIL-PRF-0089049 and in a month. customer requirements.

REQUIRED SERVICE

Provide Technical Support for Conference Rooms (Table C-5-10) and Video Conferencing

Provide Electronic Imaging and 5.4.3 Scanning.

Planned Sampling Customer Complaints Planned Sampling Customer Complaints

Provide Conversion Services

5.4.3.1 through 5.4.3.1.2

TE-1-44

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Raster conversion services provided IAW MIL-PRF28002C and customer requirements. Provide on-site drop off point for customers. Return all materials requiring conversion to customers 5.5 5.5. through Forms Program managed IAW 0% deviation. Lot is number Planned Sampling 5.5.1.1 DA Pamphlet 25-31, of calendar days in the DA Policy Letter 25-98-1, and month. AR 25-30. Maintenance and disposition of electronic/hardcopy forms performed IAW AR 25-400-2. Maintain an electronic repository of all current forms. Maintain an electronic register of all forms. Approve requests within 4 work 4% deviation. Lot is the hours of dispatch of the request. number of form requests in the month. All forms consecutively 0% deviation. Lot is the numbered IAW AR 25-30. number of form requests in the month.

REQUIRED SERVICE

Printing and Publications Perform Forms Management

Establish Forms

5.5.1.2

Planned Sampling Customer Complaint Planned Sampling

Ensure Compliance

5.5.1.2.1

TE-1-45

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Ensure legal office has authorized Privacy Act Statement. 5.5.1.2.2 Forms designed in JetForm 4% deviation. Lot is the Planned Sampling through Form Flow within 20 workdays number of form requests in Customer Complaint 5.5.1.4 of dispatch of the request or as the month. needed by customer. Provide on-site drop off point for customers. Return all materials requiring digitization to customers Forms not designed in FormFlow scanned within 2 workdays after dispatch of the request. All problem work orders for Jet FormFlow and electronic forms addressed within 1 work hour of dispatch of the work order. Reproduction of forms approved within 1 workday of dispatch of the request IAW AR 25-30.

REQUIRED SERVICE

Digitize Forms

TE-1-46

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) PERFORMANCE REQUIREMENTS SUMMARY For use of this form, see DA PAM 715-15; the proponent agency is DCSLOG REQUIRED SERVICE PARA. STANDARD MAXIMUM METHOD OF PROPORTION OF NUMBER ALLOWABLE DEGREE SURVEILLANCE REQUIRED OF DEVIATION FROM SERVICE TO REQUIREMENT TOTAL CONTRACT (AQL) PRICE Provide Army Electronic Library 5.5.2 Electronic Library access 0% deviation. Lot is the 100% Inspection Guidance information provided to number of CDs received in Customer Complaint customers within 10 workdays the year. of new CDs.

TE-1-47

RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

WORKLOAD DATA - INFORMATION TECHNOLOGY Projected Distribution/ Reference and Description Unit FY98 Count FY99 Count Count Remarks 5.1 Information Technology 5.1.1 Hours of Operation Instances of 1,297 850 Y2K Impact Emergency Support 5.1.4.1 Technology Project Implementations 63 61 71 (Reference TE-8, Implementations
Attachment L)

5.1.5.1 System Hardware Upgrades and Installs Installs 5.1.5.2 System Software Upgrades and Installs Installs 5.1.6 Staff Support 5.1.6 Staff Support 5.1.6 Staff Support 5.1.6 Staff Support Requests for Data (written) Requests for Data (verbal) Meetings Attended Acquisition Documentation

293 366 428

243 294
(Reference TE-8, Attachment M)

50 60 200 340

50 60 200 1,190 Increase due to changes in procurement system 1,000 22,630 Audits must be conducted by each system 55 660
(Reference TE-8, Attachment N)

5.1.6 Staff Support 5.1.7.4.1 Audits

Administrative Staff Action Audit Trails

1,000 22,630

5.1.7.4.2 Incident Reporting

Suspected and Actual Incidents 5.1.7.5 Security Patches and Upgrades Patches and Upgrades Accreditations

5 557

46 634

5.1.9 System Accreditation and Reaccreditation 5.2 Telecommunications 5.2.1 Telecommunications Local Area Network (LAN) Services 5.2.1.1.3 5.2.1.1.5 5.2.1.1.8 LAN/WAN (Including TSACS Work Orders)

9

9

20 Increase in new equipment 7,591 12 26 249

Number of Ports Requests > 2 Hour outages Work Orders Priority 1: 65% Priority 2: 25%; Priority 3: 10% 12 26 249

7,591 12 26 249

5.2.1.1.9 Communications

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RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

WORKLOAD DATA - INFORMATION TECHNOLOGY Projected Reference and Description Unit FY98 Count FY99 Count Count 5.2.1.1.9.1 Installation, Move, or Installs/Moves 2,259 2,259 Remove LAN Lines Units 5.2.1.1.9.2 Repair Requests Data Line Repair 330 330 orders 5.2.1.1.9.3 Cable Locating Request Locate Cable 50 50 Requests 5.2.1.1.9.4 Maintain Communications Communications 408 408 408 Equipment Manholes Inspections 1 1 1 5.2.1.2 High Frequency Transceiver Maintenance Maintenance Requirements 5.2.1.2 High Frequency Transceiver Work Orders 2 3 3 Maintenance 5.2.1.3 Satellite Maintenance Maintenance 1 1 1 requirements 5.2.1.3 Satellite Services Work Orders 2 3 3 5.2.1.4 Radio Frequency Management Work Orders 2 3 3 Services 5.2.1.4 Radio Frequency Services Audits 1 1 1 Service Changes 2 2 2 5.2.1.4 Radio Frequency Services 5.2.2 Telecom Switched Services Voice Lines 7,629 7,629 2,700 2,700 5.2.2.2 Individual Switched Services Units (Installs, modifications, deletes) 5.2.2.2 Individual Switched Services Work Orders 1,506 1,506 (Repairs) 5.2.2.2 Voice Mail Services Voice Mailboxes 3,401 3,401 Units 1,672 1,672 5.2.2.2 Voice Mail Services (Adds, deletes) 5.2.2.2 Voice Mail Repairs Work Orders 312 312 5.2.2.2 Provide Call Management Units 6 6 Services 5.2.2.2 Call Management Service Work Orders 52 52 Repairs 5.2.2.2 Analog and Digital Terminal Units 3,300 3,300 Services 5.2.2.2 ISDN Line Services Units 192 192 5.2.2.2 Desktop Video Services Units 192 192 Work Orders 1,333 1,333 5.2.2.3 Telephone/Service Repair Requests 5.2.2.4 Cable Locating Requests Work Orders 24 24 5.2.2.5 Inspect and Maintain Batteries Inspections 768 768 768 5.2.2.5 Inspect and Maintain Batteries Tests and Cleanings 5.2.2.6 Maintain Direct Current (DC) Inspections Rectifiers 5.2.2.7 Audio Conferences Conferences 384 251 384 251 1,004 384 251 1,004

Distribution/ Remarks

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RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

WORKLOAD DATA - INFORMATION TECHNOLOGY Projected Distribution/ Reference and Description Unit FY98 Count FY99 Count Count Remarks 5.2.2.8 Telephone Operator Services Phone Calls 96,000 96,000 Includes all 3 Received shifts 5.2.2.9 Automated Telephone Directory Changes 2,800 3,000 Directory 5.2.2.11 Telephone Billing Data Telephone Bills 456 456 5.2.2.12.1 Long Distance Itemized Reports 5.2.2.12.2 Telephone Usage Reports 5.3 Automation 5.3.1 CD-ROM Network Services 5.3.1.1.1 Itemized Reports Usage Reports 456 54 456 54

CD-ROMs Installed and Configured

400

480

1,196 Increase is due to HIS no longer installing their CD-ROMS 32

5.3.1.1.5 CD-ROM Network Work Order Requests (including troubleshooting requests)

Work Orders Priority 1: N/A Priority 2: 30% Priority 3: 50% Priority 4: 20% Priority 5: N/A PC-LAN Accounts Requests Priority 1: 10% Priority 2 & 3: 50% Priority 4 & 5: 40% Requests Created Requests for User Management

43

38

5.3.2 PC-LAN Systems Support 5.3.2.1 Systems Software and Hardware Maintenance Support 5.3.2.2.1 Troubleshooting PC-LAN Systems Hardware and Software

9,201 1,928 2,322

9,201 2,150

5.3.2.2.2 Technical Assistance 5.3.2.2.3 Network User-ids 5.3.2.2.4 Provide User Management

770 770

100 1,620 1,620

100 500 Fewer new employees 1,358 More movement from one system to another because of fewer new employees

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RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

WORKLOAD DATA - INFORMATION TECHNOLOGY Projected Reference and Description Unit FY98 Count FY99 Count Count 574 495 620 5.3.2.2.5 Provide Network Printer Requests for Support Printer Support Priority 1: 5% Priority 2: 40% Priority 3: 1% Priority 4: 40% Priority 5: 14% 5.3.2.3 Backup and Recovery Services Server Disk Space Backed Up 5.3.2.3 Backup and Recovery Services Number of Disk Volume Restores Pri 1: 90% Pri 5: 10% 5.3.2.3.1.1 Backup Jobs Modified/ Rescheduled Pri 1: 90% Pri 5: 10% 5.3.2.3.1.1 Number of Customer-Unique Backup Jobs Priority 1: 90% Priority 5: 10% Number of Restore Requests Priority 1: 20% Priority 2: 20% Priority 3: 20% Priority 4: 20% Priority 5: 20% Number of Links Established Priority 5: 100% Phone Call Requests 15 1,725 GB

Distribution/ Remarks

6

2,305 GB Anticipated increase in IOC servers 16 Increase in TACOM-RI work. 194

194

55

32

12 ccMail jobs used to be included in this count

5.3.2.3.1.2

150

125

120

5.3.2.4.3

208

208

208

5.3.3 Help Desk Services 5.3.3 Help Desk Services

35,600

39,600 Inclusive of all services for Help desk. Increase is due to reassignment of WGM functions and the planned implementation of Office 2000

TE-2-4

RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

WORKLOAD DATA - INFORMATION TECHNOLOGY Projected Distribution/ Reference and Description Unit FY98 Count FY99 Count Count Remarks 5.3.3 Help Desk Services E-mail requests 6,000 6,000 5.3.3.2.1 Work Orders 4,133 6,000 See 5.3.3 remarks Work Orders 1,527 1,527 5.3.3.2.3 Equip Maint Support Subhand receipts 118 118 5.3.3.2.5 Loan Library 646 672 Increase due to 5.3.4 Database Administration Data bases 646 (Reference TE 8, (Refence TE 8, (Reference TE 8, CCSS Attachment O) Attachment O) Attachment O) conversion to Oracle 5.3.4.1.5 and 5.3.4.2.5 Database Backups 142,056 142,056 158,280 Increase due to Backups (Table C-5-5 and Table CCSS C-5-6). conversion to Oracle 5.3.4.1.6 DBMS Testing 7 4 4 210 264 264 5.3.4.3.2 DBMS and Database Problem Production problems Resolution 5.3.4.3.3 Database and DBMS Restores/ 148 137 137 Restores and Recoveries Recoveries 5.3.5 Customized Software Automated 122 (Reference 125 TE 8, Attachment (Reference TE 8, Development and Maintenance Information G) Attachment G) Systems 5.3.5.1 Application Software Development Development and Modification work orders received Data Bases Defined/Designed Work Orders Priorities 1-2: 60% Priorities 3-5: 40% Work Orders 285 333 333

(Reference TE 8, (Reference TE 8, Attachment G) Attachment G)

5.3.5.1.1 Requirements Analysis and Design 5.3.5.2 Query and Report Writer Services

35

40

40

3,121

3,198

5.3.5.3 Software Maintenance and Sustainment

2795

2795

(Reference TE 8, (Reference TE 8, Attachment G) Attachment G)

5.3.5.3.2.1 AIS Technical Support 5.3.5.3.2.6 Customized Software Consultation 5.3.5.4 Standard System Liaison Services 5.3.5.4.1 Documentation Maintenance and Distribution 5.3.5.4.2 Correspondence Services

Work Orders Work Orders

540 240

540 240

Documentation Updates CD Receipts

0 4

1 4

TE-2-5

RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

WORKLOAD DATA - INFORMATION TECHNOLOGY Projected Distribution/ Reference and Description Unit FY98 Count FY99 Count Count Remarks 5.3.5.4.2 Correspondence Services Correspondence 5 5 Received 5.3.5.4.2 Correspondence Services ECP-Ss Received 40 40 During Normal Production 5.3.5.4.3 Beta Site Support Services ECP-Ss Received 100 100 During Beta 5.3.5.4.3 Beta Site Support Services Weeks of Beta 30 30 Tests 5.3.5.4.3 Beta Site Support Services Beta Tests 5 5 5.3.6 CD-ROM Production Services Created 3,792 3,792 5.3.6.1 CD-ROM Creation and CD-ROMs Duplication 5.3.6.1 CD-ROM Creation and Duplicated 37,716 37,716 Duplication CD-ROMs 5.3.6.2 CD-ROM Disposition (jobs) Created 168 168 CD-ROMs 5.3.6.2 CD-ROM Disposition (jobs) Duplicated 324 324 CD-ROMs 5.3.7 Desktop Automation Support Desktop Units 1,300 1,300 Not workload Supported but indicates scope of work 52 62 5.3.7.1 Virus Protection Virus Protection Updates 5.3.7.2 Reports (Software Utilization) Report 4 4 4 Report 4 4 4 5.3.7.2 Reports (Desktop Density) 5.3.7.4.1 Customer Installation, Work Orders 3,205 4,520 SIORI-IT took Configuration and Maintenance Priority 3: 5% over work group Priority 4: 10% manager Priority 5: 85% functions from several RIA directorates which added approximately 380 employees/PCs 5.3.7.4.2 Desktop Assistance and Work Orders 6,052 8,470 SIORI-IT took Troubleshooting Priority 1: 3% over work group Priority 2: 1% manager Priority 3: 70% functions from Priority 4: 20% several RIA Priority 5: 6% directorates which added approximately 380 employees/PCs

TE-2-6

RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

WORKLOAD DATA - INFORMATION TECHNOLOGY Projected Reference and Description Unit FY98 Count FY99 Count Count 5.3.8 Mainframe Systems Administration Support 5.3.8.1 Issue and Unlock User-ids and Requests 12,661 13,047 13,433 Passwords 5.3.8.1.2 Mainframe and 8,141 8,320 8,499 TSACS accounts 5.3.8.2 Access Control Facility 2 (ACF2) Rules 5.3.9 E-mail Services 5.3.9.2 Preventative E-mail System Maintenance 5.3.9.2.3 E-mail Server Backups 5.3.9.3 Work Orders New or modified ACF2 rules User Accounts 207 410 5,453 613 5,453

Distribution/ Remarks

5.3.9.5 Maintain List Server 5.3.9.6 E-mail Address Information Exchange 5.3.10.1.1 Tier II Maintenance

Backups to Tape Work Orders Priority 1: 5% Priority 2: 10% Priority 3: 27% Priority 4: 45% Priority 5: 13% List Server Actions

2,367

2,000 2,681

2,510 2,737

0 0

6 36 4 348

64 64 4 348

Exchanged Address Files Scheduled Maintenance 5.3.10.2.2 Technical Assistance Work Orders Priority 1: N/A Priority 2: 5% Priority 3: 25% Priority 4-5: 70% 5.3.10.2.3 Tier II Systems User-ids and User-ids and Passwords Passwords 5.3.10.3 Backup and Recovery Disk Space Backed Services Up 5.3.10.3 Backup and Recovery Disk Failures Services 5.3.10.3 Backup and Recovery Disks on Tier II Services Systems 5.3.10.3.1.2 Work Orders 5.4 Visual Information Services 5.4.1 Baylor Conference Center Complex Service 5.4.1.1 Administration of Baylor Scheduled Conference Center Complex Requests 5.4.1.1 Administration of Baylor Scheduled Sessions Conference Center Complex

400 2TB 10 500 80

400 2TB 10 500 80

1,100 988

1,100 988

TE-2-7

RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

WORKLOAD DATA - INFORMATION TECHNOLOGY Projected Distribution/ Reference and Description Unit FY98 Count FY99 Count Count Remarks 5.4.1.1 Administration of Baylor Room 66 66 Increased Conference Center Complex Arrangement Work workstations in Orders TACOM-RI 136 136 These problems 5.4.1.2 Maintenance of Baylor Work Orders never entered Conference Center Complex Priority 1: 30% into system Priority 2: 60% before FY 2000. Priority 3: N/A Priority 4: 5% Priority 5: 5% Equipment Failures 3 3 5.4.1.2 Maintenance of Baylor Conference Center Complex 5.4.1.3 Operations of Baylor Work Orders (On61 61 Conference Center Complex site Technical Support and Troubleshooting Requests) 5.4.2 Multimedia Services Reservation 444 444 5.4.2.1 Multipoint Conferencing Requests Bridge Services 5.4.2.1 Multipoint Conferencing Work Orders 24 24 Bridge Services 5.4.2.1 Multipoint Conferencing Reports 12 12 Bridge Services 5.4.2.2 Training Customer on Use of Training Sessions 10 8 15 Multimedia Equipment 5.4.2.3 Technical Support for On-Site Work Orders 36 Technical Support 5.4.2.3 Technical Support Work Orders 93 93 Priority 1: 95% Priority 2: 5% 5.4.3 Electronic Imaging and Scanning 5.4.3.1.1 Vector Image Conversions 5.4.3.1.2 Raster Image Conversions 5.5 Printing and Publications 5.5.1 Forms Management 5.5.1.1 Maintain Form Repositories 5.5.1.1 Maintain Form Repositories 5.5.1.2 Establish Forms 5.5.1.3 Form Reproduction 5.5.1.4 Resolve Problems 5.5.2 Provide Library Guidance Images Images 180 1,008 180 1,008

Library items Register Requests Requests Requests CD Receipts

680 650 108 120 1,800 4

783 687 12 30 1,253 4

810 707 24 28 1,253 4

TE-2-8

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) N/A ft 104-B-West N 25,000 Cable - Cat 5 - 4 pair plenum N/A ft 104-B-West N 1,000 Cable - 25 pair plenum N/A ft 104-B-West N 1,000 Cable - 50 pair plenum N/A ft 104-B-West N 1,000 Cable - 100 pair plenum N/A ft 104-B-West N 1,000 Cable - 6 pair Aerial N/A ft 104-B-West N 1,000 Cable - 12 pair Aerial N/A ft 104-B-West N 1,000 Cable - 50 pair Aerial N/A ft 104-B-West N 1,000 Cable - 25 pair Direct Bury N/A ft 104-B-West N 1,000 Cable - 50 pair Direct Bury N/A ft 104-B-West N 1,000 Cable - 100 pair Direct Bury N/A ft 104-B-West N 1,000 Cable - 12 strand Fiber Optic Multi Mode Plenum N/A ft 104-B-West N 1,000 Cable - 12 strand Fiber Optic Multi Mode Aerial N/A ft 104-B-West N 1,000 Cable - 12 strand Fiber Optic Multi Mode Direct Bury Cable - 12 Strand Fiber Optic Singel Mode Direct N/A ft 104-B-West N 1,000 Bury Cable - 2 strand Fiber Optic Multi Mode N/A ft 104-B-West N 500 N/A ft 104-B-West N 500 Cable - 2 strand Fiber Optic Single Mode N/A ea 104-B-West N 100 Cable - Jumper RJ-45 8 ft N/A ea 104-B-West N 100 Cable - Jumper RJ-45 10 ft N/A ea 104-B-West N 100 Cable - Jumper RJ-45 20 ft N/A ft 104-B-West N 1,000 Cable - Telephone Jumper 1 pair N/A ft 104-B-West N 1,000 Cable - Telephone Jumper 2 pair Cable - Coaxial RG59 N/A ft 104-B-West N 1,000 Insert - Modular RJ-45 N/A ea 104-B-West N 100 Insert Cover - Modular RJ-45 N/A ea 104-B-West N 100 N/A ea 104-B-West N 50 Faceplate Outlet N/A ea 104-B-West N 50 Recepticle RJ-11 Flush Mount

TE-4-1

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) Wire Molding 2 Inch N/A ft 104-B-West N 50 N/A ft 104-B-West N 50 Wire Molding 2 Inch Cover N/A ft 104-B-West N 25 Wire Molding 4 Inch N/A ft 104-B-West N 25 Wire Molding 4 inch Cover N/A ea 104-B-West N 2 Patch Panel RJ-45 24 port N/A ea 104-B-West N 2 Patch Panel RJ-45 96 port N/A ea 104-B-West N 25 "F" type Connectors RG-59 Terminal 50 Pair Protected N/A ea 104-B-West N 1 Terminal 100 Pair Protected N/A ea 104-B-West N 1 Terminal 25 Pair 66M N/A ea 104-B-West N 10 Terminal 50 Pair 66M N/A ea 104-B-West N 10 N/A ea 104-B-West N 5 Terminal 25 Pair Telephone N/A ea 104-B-West N 5 Terminal 50 Pair Telephone N/A ea 104-B-West N 5 Terminal 89TBF1A 100 pair N/A ea 104-B-West N 5 Terminal 89F1A 100 pair N/A ea 104-B-West N 25 Model 2500 Telephone N/A ea 104-B-West N 50 Connectors Fiber Optic ST Bracket Terminal 89B N/A ea 104-B-West N 10 N/A ea 104-B-West N 1 Telephone Enclosure Weatherproof Closure Buried N/A ea 104-B-West N 2 N/A box 104-B-West N 1 Bridle Ring 2 inch N/A box 104-B-West N 1 Bridle Ring 4 inch N/A ea 104-B-West Y 100 Strap Tie-Wrap 12 inch N/A ea 104-B-West Y 100 Strap Tie-Wrap 8 inch N/A ea 104-B-West Y 100 Strap Tie-Wrap 4 inch N/A ft 104-B-West N 100 Telephone Line Cord 4 wire N/A ft 104-B-West N 100 Telephone Line Cord 8 wire N/A ea 104-B-West N 2 Ringer Electronic Signal

TE-4-2

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) Enclosure Patch Panel N/A ea 104-B-West N 1 N/A ea 104-B-West N 6 Terminal Block 6 pair N/A ea 104-B-West N 100 Plug RJ-45 N/A ea 104-B-West N 100 Plug RJ-11 N/A ft 104-B-West N 25 Strap Velcro 1/2 inch wide N/A roll 104-B-West Y 24 Tape Electrical Screw 1 inch wood - flat head N/A ea 104-B-West N 50 Screw 1-1/2 inch wood - flat head N/A ea 104-B-West N 50 N/A ea 104-B-West N 50 Screw 1-1/4 inch wood - pan head N/A ea 104-B-West N 50 Screw 1-1/2 inch wood - pan head Kit Lead Head Anchors N/A ea 104-B-West N 10 N/A ea 104-B-West N 2 Transceiver Fiber Optic Scissors Electrician N/A ea 104-B-West N 12 N/A ea 104-B-West N 1 Equipment Rack 72"X19" N/A ea 104-B-West N 2 Encapsulant cable splice Batteries 9V N/A ea 104-B-West Y 8 Batteries C cell N/A ea 104-B-West Y 16 Batteries D cell N/A ea 104-B-West Y 16 Batteries AA N/A ea 104-B-West Y 16 Batteries AAA N/A ea 104-B-West Y 8 CD-ROM White Printable SIORI-ITP North END N 1600 CD-ROM Silver Blue SIORI-ITP North END N 3000 Red Ribbon for RIMAGE Printer SIORI-ITP North END N 1 Black Ribbon for RIMAGE Printer SIORI-ITP North END N 6 CD Jewel Cases 704500X984118 SIORI-ITP North END Y 100 C-Shells SIORI-ITP North END N 300 CD-Mailer - Self Seal SIORI-ITP North END N 4200 SIORI-ITP North END N 1200 CD Sleeve Plain Tyvek w/window & flap

TE-4-3

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) Laser-printer Labels BTM00517 SIORI-ITP North END N 2 BX SIORI-ITP North END N 1 3M Type 648 Toner SIORI-ITP North END N 1 3M Type 652 Pre-Mix Developer 3M Toner Waste Bottle 78-6969-5970-5 SIORI-ITP North END N 2 SIORI-ITP North END N 3 Paper - Premium White - 18 x 500 ft. Roll SIORI-ITP North END N 1 3M Type 248 Toner SIORI-ITP North END N 1 3M TYPE 252 Pre-mix Developer Model - 1220 Toner SIORI-ITP North END N 1 SIORI-ITP North END N 1 Model - 1220 Developer Toner Waste Bottle 740812 SIORI-ITP North END N 1 SIORI-ITP North END N 2 Paper - Premium White - 24 x 500 ft. Roll Toner T2090 SIORI-ITP North END N 2 G715-00 SIORI-ITP North END N 2 Charger Kit M Series G731-02 SIORI-ITP North END N 2 Cleaning Kit M/M2 Series C4129J SIORI-ITP North END N 1 Toner Cartridge MP20N SIORI-ITP North END N 1 Toner Cartridge MP20P SIORI-ITP North END N 1 Toner Cartridge SIORI-ITP North END N 1 Halogen Lamp 24 Volts 150W 0017213-000 SIORI-ITP North END N 1 Lamp M-938/968/2900 SIORI-ITP North END N 1 Ribbon - Black Cartridge 34-7026-4281-9R SIORI-ITP North END N 1 BX Imation Duplicard Red Stripe - Face Front 34-7026-4281-9R SIORI-ITP North END N 1 BX Imation Duplicard Red Stripe - Face Back SIORI-ITP North END N 1 gallon Anhydrous Ammonia SIORI-ITP North END N 1 Projection Lamp DDP 92300A12MM SIORI-ITP North END N 10 Data Cartridges Imation DC 6525-525MB SIORI-ITP North END N 3 Atlantek 36 X 500 ft. Roll T-0731-X-B SIORI-ITP North END N 1 022-1137-00 SIORI-ITP North END N 1 Shredder Bag

TE-4-4

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) Shredder Oil WBBM #55 SIORI-ITP North END N 1 BTM00350 SIORI-ITP North END Y 1 Epson Ribbon 269213R2047 SIORI-ITP North END Y 20 Reams 8 1/2 X 10 Paper 753000X833340 SIORI-ITP North END Y 5 Reams 11 X 17 Paper SIORI-ITP North END N 1 BX Continuous Computer Paper 3464611905 SIORI-ITP North END Y 2 Printer Cartridge 469O999830087 SIORI-ITP North END Y 1 Canon FX1 Toner Cartridge 751OOO5824772 SIORI-ITP North END Y 2 Rolls Packaging Tape SIORI-ITP North END N 1 BX Messenger Envelopes SIORI-ITP North END N 1 Projection Lamp DDP 21 V 80 W DLT 2000XT SIORI-ITP COM CENTER N 6 DLT III Tapes OOO732-OOO931 SIORI-ITP COM CENTER N 45 DLT IV Tapes with Labels Ver88195 SIORI-ITP COM CENTER N 8 Verbatim 4MM 90M 2 GB Tapes IMN45382 SIORI-ITP COM CENTER N 1 Verbatim Cleaning Tapes 46214 SIORI-ITP COM CENTER N 15 3M Travan 8GB Mini Cartridge IMN12132 SIORI-ITP COM CENTER N 2 Travan Cleaning Tapes UT3620 SIORI-ITT, Bldg.103 2nd fl N 3 Alpha Telecom, Triple-NT1 AM-9500 SIORI-ITT, Bldg.103 2nd fl N 3 Alpha Telecom, power supply PP-PP-CV-6 SIORI-ITT, Bldg.103 2nd fl N 3 Comprehensive A-V Cable MP-PP-10 SIORI-ITT, Bldg.103 2nd fl N 3 Comprehensive A-V Cable PJ-BP SIORI-ITT, Bldg.103 2nd fl N 3 Comprehensive A-V Cable N 4 Picturetel RS-449 network cable 180-0175-01 SIORI-ITT, Bldg.103 2nd fl N 4 Panduit, CAT 5 Data Patch cable UTPCH10 SIORI-ITT, Bldg.103 2nd fl ANN11E V-01 DS1 INT DS1 INTERFACE N/A EA 350 B DOC N 2 ANN17E V-05 HYB DS1 HYBRID LINE N/A EA 350 B DOC N 1 SN222B V-04 ANALOG LINE OPS N/A EA 350 B DOC N 8 SN224B V-04 MET LINE N/A EA 350 B DOC N 4 SN224B V-05 MET LINE N/A EA 350 B DOC N 1

TE-4-5

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) SN224B V-05A MET LINE N/A EA 350 B DOC N 5 SN228 V-03 ANALOG ANALOG LINE N/A EA 350 B DOC N 2 SN229 V-06 ANALOG LINE ONS/OPS N/A EA 350 B DOC N 5 SN229 V-08 ANALOG LINE ONS/OPS N/A EA 350 B DOC N 1 SN229 V-09 ANALOG LINE ONS/OPS N/A EA 350 B DOC N 4 SN 229 V-10 ANALOG LINE ONS/OPS N/A EA 350 B DOC N 8 SN230 V-06 CO TRUNK N/A EA 350 B DOC N 9 SN230B V-01 CO TRUNK N/A EA 350 B DOC N 1 SN230B V-03 CO TRUNK N/A EA 350 B DOC N 3 SN231 V-01 AUXILIARY TRUNK N/A EA 350 B DOC N 1 SN231 V-04 AUXILIARY TRUNK N/A EA 350 B DOC N 1 SN232B V-04 DID LINE N/A EA 350 B DOC N 1 SN232B V-05 DID LINE N/A EA 350 B DOC N 4 SN232C V-04 DID LINE N/A EA 350 B DOC N 1 SN233B V-03 TIE TRUNK N/A EA 350 B DOC N 49 SN233B V-05 TIE TRUNK N/A EA 350 B DOC N 25 SN233B V-07 TIE TRUNK N/A EA 350 B DOC N 1 SN233C V-02 TIE TRUNK N/A EA 350 B DOC N 5 SN238 V-02 DATA 1N DATA LINE N/A EA 350 B DOC N 1 SN244 V-04 ANI DAT ANI DATA TRANSMITTER N/A EA 350 B DOC N 1 SN250 V-07 CALL-PROGRESS TONES N/A EA 350 B DOC N 1 SN251 V-02 TOUCH TONE RECEIVER N/A EA 350 B DOC N 2 SN252 V-02 TOUCH TONE SENDER N/A EA 350 B DOC N 1 SN253C V-02 AUXILIARY TONES N/A EA 350 B DOC N 1 SN255 V-01 TNE DET TONE DETECTOR 2 N/A EA 350 B DOC N 1 SN260 V-03 FACILITY TEST CIRCUIT N/A EA 350 B DOC N 1 SN261C V-01 ADFTC N/A EA 350 B DOC N 2 SN270 V-11 DIGITAL LINE N/A EA 350 B DOC N 2

TE-4-6

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) SN270 V-12 DIGITAL LINE N/A EA 350 B DOC N 11 SN270B V-03 DIGITAL LINE N/A EA 350 B DOC N 14 SN273 V-02 N/A EA 350 B DOC N 1 SN274 V-02 N/A EA 350 B DOC N 1 SN445 V-12 N/A EA 350 B DOC N 2 SN441 V-20 N/A EA 350 B DOC N 2 SN442 V-12 N/A EA 350 B DOC N 1 SN442 V-13 N/A EA 350 B DOC N 1 SN443 V-14 N/A EA 350 B DOC N 2 SN444B V-01 N/A EA 350 B DOC N 1 SN444B V-02 N/A EA 350 B DOC N 2 SN446B V-01 N/A EA 350 B DOC N 2 TN254 V-07 N/A EA 350 B DOC N 4 TN285C V-01 N/A EA 350 B DOC N 1 TN288 V-04 N/A EA 350 B DOC N 1 TN289B V-01 N/A EA 350 B DOC N 1 TN292B V-02 N/A EA 350 B DOC N 1 TN368 V-07 N/A EA 350 B DOC N 3 TN368 V-08 N/A EA 350 B DOC N 2 TN370D V-01 N/A EA 350 B DOC N 1 TN380E V-01 MODULE PROCESSOR N/A EA 350 B DOC N 2 TN380E V-08 MODULE PROCESSOR N/A EA 350 B DOC N 10 TN381 V-04 N/A EA 350 B DOC N 3 TN394 V-01 N/A EA 350 B DOC N 2 TN400B V-01 I/O BUS INTERFACE N/A EA 350 B DOC N 2 TN401 V-02 MODULE CONTROL CHANNEL N/A EA 350 B DOC N 4 TN402 V-01 N/A EA 350 B DOC N 3 TN403 V-01 N/A EA 350 B DOC N 2

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RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) TN404 V-04 N/A EA 350 B DOC N 3 TN405 V-01 N/A EA 350 B DOC N 4 TN406 V-12 N/A EA 350 B DOC N 1 TN430 V-01 N/A EA 350 B DOC N 1 TN440B V-03 PORT DATA STORE N/A EA 350 B DOC N 8 TN441 V-03 INTERMODULE DATA STORE N/A EA 350 B DOC N 1 TN441 V-05 INTERMODULE DATA STORE N/A EA 350 B DOC N 1 TN444B V-01 MAINTENANCE INTERFACE N/A EA 350 B DOC N 1 TN445 V-01 TSI PROGRAM STORE N/A EA 350 B DOC N 1 TN446 V-02 TSI ARITHMETIC LOGIC U N/A EA 350 B DOC N 2 TN452C V-01 UPCI N/A EA 350 B DOC N 4 TN454B V-01 PDI N/A EA 350 B DOC N 1 TN454B V-02 PDI N/A EA 350 B DOC N 1 TN454B V-04 PDI N/A EA 350 B DOC N 1 TN460C V-03 N/A EA 350 B DOC N 1 TN461 V-02 N/A EA 350 B DOC N 1 TN462 V-01 N/A EA 350 B DOC N 1 TN462 V-03 N/A EA 350 B DOC N 2 TN463 V-05 N/A EA 350 B DOC N 2 TN470 V-01 N/A EA 350 B DOC N 4 TN473 V-01 N/A EA 350 B DOC N 4 TN474B V-04 N/A EA 350 B DOC N 1 TN480 V-04 N/A EA 350 B DOC N 3 TN480 V-05 N/A EA 350 B DOC N 4 TN481 V-04 LIGHT GUIDE INTERFACE N/A EA 350 B DOC N 1 TN482 V-01 N/A EA 350 B DOC N 2 TN490 V-05 N/A EA 350 B DOC N 3 TN491B V-03 N/A EA 350 B DOC N 2

TE-4-8

RIA PWS (8/16/2000)

RIA PWS (8/16/2000) GOVERNMENT FURNISHED MATERIALS (REPAIR PARTS AND SUPPLIES) NOTE: Government Furnished Items shall only be used on the installation and only for performance of this instant contract 30-Day Stock Avail Thru Gov't Supply Nomenclature Stock No. Quantity Location System (Y/N) TN492 V-02 N/A EA 350 B DOC N 6 TN492 V-03 N/A EA 350 B DOC N 3 TN563 V-04 N/A EA 350 B DOC N 1 TN902B V-07 N/A EA 350 B DOC N 1 TN1126 V-04 N/A EA 350 B DOC N 1 TN1136B V-02 N/A EA 350 B DOC N 1 UN150 V-01 N/A EA 350 B DOC N 4 UN151 V-04 N/A EA 350 B DOC N 2 UN152B V-01 N/A EA 350 B DOC N 3 UN153B V-04 N/A EA 350 B DOC N 3 UN154 V-01 N/A EA 350 B DOC N 3 UN156 V-03 N/A EA 350 B DOC N 2 UN156 V-05 N/A EA 350 B DOC N 2 UN158 V-06 N/A EA 350 B DOC N 3 494-1A N/A EA 350 B DOC N 1 494-3A N/A EA 350 B DOC N 4 494-10A N/A EA 350 B DOC N 2 495-2A N/A EA 350 B DOC N 4 495-5A N/A EA 350 B DOC N 1 AEH4 ALARM CARD N/A EA 350 B DOC N 1 CALIB V-04 N/A EA 350 B DOC N 1 DLA400 FAN N/A EA 350 B DOC N 11 PD48H2 FAN N/A EA 350 B DOC N 5 UD4 TAPE DRIVE N/A EA 350 B DOC N 1 Z982A N/A EA 350 B DOC N 2 Z982B N/A EA 350 B DOC N 2

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RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

GOVERNMENT FURNISHED FACILITIES Information Technology
Building Number 102-2/E 103-2 103-3 104-3 104-GROUND W 104-GROUND E 107-GROUND 350-1/S TOTAL Approx. Sq. Feet 18,800 2,653 5,271 6,402 2,047 9,971 3,316 10,068 58,528 Description (office, laboratory, etc) Office Office Conference rooms Conference rooms, cribs Telephone switch Telecommunications warehouse, offices Crib Telephone switch, computer rooms, offices Floor Plan Page Number

TE-5-1

RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

GOVERNMENT FURNISHED SOFTWARE - COTS Note: GFS shall be used only for performance of the instant contract No. of Site Licenses Freeware 2 (NT and Novell) 1 server Stovepipe 18 15 4000 1 Freeware 272 1 1 930 1 Site 1000 Local 1 server Freeware Stovepipe freeware 32 products IT IT IT IT IT AO/IT IT IT IT IT IT IT IT IT SE/IT IT IT IT IT IT IT IT IT IT IT IT IT IT/SE IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT POC Office Symbol IT IT IT IT

Title / Version ACROREAD Arcserve Cold Fusion ControlD/PC DAD Delphi versions 1, 2, 3, and 4 Diskeeper 4.0 Elron Softrack v5.0 ERD Commander Professional Ethernet Drivers Exceed Fax Sr. FEDLOG FormFlow FTP Voyager Ghost HDSS HFW HP JetAdmin HSMS.22 IDAPI IHS Informix Version 7 InstallShield Professional 5.1 Internet Explorer ListCaster 2.0 miaao Microsoft FrontPage 98 Microsoft Internet Information Server version 4 Microsoft Office Microsoft Outlook Microsoft Project Manager Microstation SE Norton AntiVirus Novell Client32 NWLIB Delphi Netware Interface version 3 ODK Oracle Developer 2000 suite Oracle Developer 2000 Oracle PLSQL Oracle Pro C ORAWIN ORAWIN95 pcmframe Powerchute v4.3.2 ppiview QWS 3270 Plus RegClean RIAASSSC RPTVIEW Sound Card Drivers SPQuery Sysconw

Description of Software Adobe Acrobat Reader Backup Software Web development Mainframe document viewing/management Defense Acquisition Deskbook NT Disk Defragmenter License management software for Novell NT Admin Utilities Library of current drivers X-Windows, 3270, telnet, ftp, etc. Fax Software CD Application Form design/fill-in/routing software FTP software Disk and/or partition imaging software In-house Delphi work order program (Louise Atha) HelpDesk Service System Heat for Windows HP printer and print server management tool Hazardous Substance Management System Part of Oracle PC connectivity Information Handling System CD Libraries HP SQL Data Base S/W Software Installation Toolkit Microsoft Internet Explorer 5 List Server Software In-house Delphi application (Sally Smothers)

No. of Site Seats

3 Studio 100

Freeware 1 server Local 10 Freeware

Microsoft Office 97 Suite Pro E-mail/Calendar/Task Manager Project Management Intergraph PC CAD Antivirus Software PCs and Novell Servers Various Novell Clients for Windows Outlook deployment kit Application development Application development HP S/W HP S/W Oracle Client (16bit) Oracle Client (32bit) Delphi programs to send various data to mainframe Software for Uninterruptable Power Supplies Delphi program to view mainframe data (Karen Eade?) TN3270 Emulation Software Microsoft Utility (Self Service Supply Store) Report viewing software (Ron Glover) Library of sound card drivers NT system mangagment utility Novell 3.x Utility

1200 Incl in Exchange 54 2 DOD furnished Freeware Freeware Freeware 1 12

Freeware Freeware Local Freeware Local 1 Site Freeware Local 1 Freeware 1 Shareware

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RIA PWS (8/16/2000)

RIA PWS (8/16/2000)

GOVERNMENT FURNISHED SOFTWARE - COTS Note: GFS shall be used only for performance of the instant contract No. of Site Licenses Freeware POC Office Symbol IT IT AO/IT IT IT IT IT IT IT

Title / Version VIDEO DRIVERS Visio Enterprise Visio Professional Visual Basic versions 3, 4, 5, 6 Visualdb volunteer Webhub Win95a/Win95b/Win98/WinNT 40 Y2K Analyzer

Description of Software Library of latest video card drivers Visio Enterprise - Expanded Network drawing capabilities Visio Professional - charting and graphics application Visual dBase Delphi/D2K program (Sue Sarlette) (Delphi/WWW Interface) version 1.67 Stores for Cabinet files and other drivers Microsoft Utility

No. of Site Seats

1 5

Local 2 servers Freeware

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RIA PWS (8/16/2000)


				
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