FINANCIAL ADVICE STUDENT SUPPORT continued... Financial Advisor Call into the Student Support Centre any time between 8.45am and For information about sources of funding while at College (such as Learner Support Funds, Adult Learning Grants and Career Development 5.15pm (5pm on Fridays) or telephone Bill Scott (Student Support Manager) on 01458 844454. Independent and impartial advice is STRODE COLLEGE Loans), benefit entitlement and other financial matters including budgeting and debt problems, contact Mandy Greville, Financial available on a range of issues, both personal and academic, by Melinda Manickam from the Somerset Connexions service. Melinda INFORMATION, ADVICE Advisor on 01458 844546 or email email@example.com. can be contacted through the Student Support Centre or at the Street Connexions Centre (phone 01458 443051 or by text 07909 656950). & GUIDANCE SERVICES Education Maintenance Allowance Office If you are aged 16-18 you may be eligible for an Education Maintenance COUNSELLING Allowance (EMA) of up to £30 per week. This is a means tested benefit, Having time and the space to talk through thoughts and feelings can NO. 10 based on annual household income. The household income needs to be often help gain clarity as to what the actual problem is. It can help below £30810 per year to apply for EMA. when needing to make important changes in your life, taking control of IN A SERIES OF situations or to simply make sense of what is going on. To arrange an Payment of the weekly allowance is dependant on 100% attendance, appointment to see one of the Counsellors call in to the Student Support STUDENT GUIDANCE AND and once you become eligible for EMA a separate information booklet will Centre or phone on 01458 844545 or email one of the Counsellors: SUPPORT SERVICES LEAFLETS be issued to you to guide you through what is expected of you regarding firstname.lastname@example.org or email@example.com attendance and what we allow as authorised absences. You will also be eligible for bonuses and details of these, and how to achieve them, will be issued to you at a later stage after your application has been processed. STUDENT LIAISON Part of College life is also about having a say in the way that the College For example if you are doing a 2 year course you will be eligible for 5 is run. Students are encouraged to join the Students Association and to Bonuses totalling £500 over this period. get involved. The Student Support Worker based in the Student Support Centre can offer information about this and many other student-focused If you have any questions regarding EMA or the application process, activities within the College. Contact Jeni Keen on 01458 844477. please contact Paulette Sibley, EMA Co-ordinator on 01458 844472. ADDITIONAL LEARNING SUPPORT CAREERS Our experienced team of advisors offer one-to-one guidance interviews. This service has been developed to support learners in accessing the These can cover any careers related matter including Higher Education, campus and their studies whilst at college. This service focuses on employment, College courses or Gap Year opportunities. Whether providing information, support, advice and guidance to learners who may you need ideas for your next step or assistance in making an effective have additional needs such as learning difficulties and/or disabilities, application, we can help. Sign up on the door of the Careers Interview before and during their studies. Learners who would like to access Room in the Learning Centre for an interview or feel free to browse our support, should contact Mandie Holloway on 01458 844433 at any extensive Careers Library. Telephone 01458 844458. We also work with point during the application process. We also work with Simon Rapsey, Steve Martin, Personal Advisor (Careers), from the Street Connexions Personal Advisor from the Street Connexions Office who can be Office who can be contacted on 01458 443051. contacted on 01458 443051 or 07760403091. BACkUP COMPLAINTS Strode College is committed to providing our students with the best Students will be screened to identify if they need any additional help possible service; we always aim to treat everyone courteously, fairly and with their literacy and numeracy skills to help them achieve their learning efficiently. If you believe we have failed, please tell us. We promise to programme. The study skills team are based in M Block on the first floor. take your complaint seriously, to investigate it thoroughly, to do our best Drop in sessions are available at lunchtime as well as one-to-one and to put the matter right and to inform you promptly of the action we have small group sessions to meet particular needs. If you have any concerns This is available in large print, taken. We suggest you contact your tutor in the first instance, otherwise or queries about the support available contact Rachael House on 01458 the following - as you think appropriate: Bill Scott (Student Support 844469. Officer), Sue Cook (Senior Quality Officer), or Ian Bennett (Principal). on audio tape or disk from STUDENT SUPPORT All details are correct at the time of printing. 01458 844422 If you have a question, concern or a matter you wish to talk over with Support Series.FT07.rev1 someone – no matter what it is! (it does not necessarily have to be about College), then contact the Student Support Centre and a member of staff will be able to help you or will refer you onto someone outside of College who can offer the help or support you need. continued... STRODE COLLEGE LEARNER jOURNEy Strode College Information Advice Reception and Guidance Services If you do not know where to go for the Strode College Information Advice and Guidance team is Enquiry & help you need - ask at Reception and made up of specialist staff who are here to help you join the Application we’ll point you in the right direction. right course and successfully complete it. joining the College We have a team of Admissions Assistants, Student Support Team, Counsellors, Transport and Financial Advisors plus Admissions a Student Support Worker, Careers Team and Connexions The Admissions Team can Transport Personal Advisors. help you with all enquiries Enrolment for courses. Financial Advisor If you have any questions or difficulties during your time as a Making sure you are Mandy Greville For Business Development on the correct course. student, our dedicated team is here to help. Finances training contact Graham Knight on 01458 844419. Transport Financial Admissions Jo Boughen Support & We offer a number of information services to full and part time Payment EMA Team individual learners (services for business are dealt with in the Business Methods Development office) including: course place availability; interview Equality & Diversity Manager planning and arranging; enrolment planning and arrangements. Mandie Holloway In collaboration with the marketing function, we hold leaflets and Connexions Personal Advisor prospectuses covering all the courses offered in the College. We offer Simon Rapsey advice and guidance to individual learners on fees and fee discounts and Additional signpost enquiries for more detailed information as appropriate. Support Full Time Admissions enquiries: 01458 844444 Student Support Manager email: firstname.lastname@example.org Bill Scott Study Skills Support Part Time Admissions enquiries: 01458 844448 Welfare (Backup) email: email@example.com Connexions Personal Advisor Support Employers Admissions enquiries: 01458 844419 Melinda Manickam email: firstname.lastname@example.org Personal Tutors Reception Counselling The Reception team is happy to help with any query that you may have, On Course whether course related or non-course related. They provide a range of Careers Advice services including: receiving visitors; dealing and directing incoming calls; Richard Frapwell general enquiries; giving out prospectus and course leaflets; transport Chris Harvey payments and enquiries. Student Liaison Main Reception Opening Times, Tel: 01458 844400: Connexions Personal Advisor Jeni Keen Monday 08.30 - 17.30 hrs Steve Martin Tuesday - Thursday 08.30 - 21.00 hrs (Term time) Careers Advice 08:30 - 17:15 (College holidays) Complaints Friday 08.30 - 16.45 hrs & problems Richard Frapwell Chris Harvey Head of Quality and TRANSPORT Staff Development Connexions Personal Advisor In association with Somerset County Council, we participate in the County Shonagh Butler Having your Steve Martin Ticket scheme. We can provide assistance for learners with special say & getting Leaving transport requirements. We monitor bus movements and adherence to College - timetables and liaise with the County Council on services. We ensure that involved Destination a high standard service is provided and we monitor student behaviour. Unknown Contact the Admissions Team on 01458 844444. A fully confidential service is guaranteed.
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