J ENNIFER C. C RANE
P .O. B o x 1 1 8 4 • Zeb u lo n, G A 3 0 2 9 5
( 7 7 0 ) 4 6 8 -7 2 3 4 • j cra ne 1 2 1 1 @y a ho o .co m
Criminal Justice Professional with 6+ years of demonstrated success in the areas of Case Management,
Administrative Support, and Client Relations. Extensive and demonstrated knowledge of Parole Board Policy/
Procedures, and Federal/ State/ Local Laws and Regulations. Proficient at written and oral comprehension and
expression. Strong social perceptiveness through working with a diverse variety of people. Looking to obtain a
Investigator I position utilizing my previous experience and educational training.
Masters of Business Administration Present
American Military University Charles Town, WV
Bachelor of Science in Criminal Justice August 2008
American InterContinental University Hoffman Estates, IL
Concentration: Special Population
Associates in Applied Science of Criminal Justice March 2007
Griffin Technical College Griffin, GA
Foundations of Criminal Justice Leadership
Corrections Organizational Management
Juvenile Justice Organizational Behavior
Legal Aspects of Criminal Justice Applied Decision Making
Computer: MS Word, Excel, PowerPoint, Lotus Notes, Barney, Scribe, Cons, Case Management,
Secretary 2011- Present
State Board of Pardon & Parole Thomaston, GA
Create new case files as they come in
Run criminal back ground checks through GCIC when needed
Update parole dispositions through Computerized Criminal History
Upload, edit and maintain parole photos to computer database
Perform monthly duties of calculating four vehicle logs
Effectively maintain spreadsheets of current office inventory
Efficiently order office supplies when needed
Perform duties of logging monthly leave requests of employees
Assist Parole Officers as needed
Effectively maintain 400 + files daily
Data Transcriber II 2006- 2011
State Board of Pardon & Parole Atlanta, GA
Notified inmates and appropriate authorities of Parole Board decisions and releases
Managed daily spreadsheet of daily activities
Performed duties of monitoring and requesting investigations for case files
Assisted in the release of inmates releases
Assisted in the filing of all investigations once received
Assisted in the training of new employees on process and procedure to include terminology and
understanding the logistics and inter-workings of each case
Effectively maintained 150 + files weekly
GCIC Certified, Georgia Bureau of Investigations 2011
Commendation for Excellence in Customer Service, State Board of Pardons & Paroles 2009
Certified in “The Art of Exceptional Customer Service”, Georgia Merit System 2008
Certified as Meeting Customer Needs, Georgia Merit System 2007
Certified Customer Service Specialist, Griffin Technical College 2004
Youth Director 2007- 2008
New Hope Baptist Church Zebulon, GA
Supervised and managed young adults in bible studies, worship sessions, fundraisers, activities,
missions and other church events, instructed young adults on effective life based skills
Planned and executed various forms of activities, missions and fundraisers
Proficiency in understanding and following sensitive instructions and procedures.
Competent at managing responsibilities in a high-volume atmosphere.
Effectively diffuse any conflicts between personnel, customers, and civilians.
Work well under pressure as part of a team.
Provides courteous, responsive, and knowledgeable services to customers.
Experienced in working with the public in a fast-paced work environment.
Skilled in the evaluation of customer satisfaction.
Proficient at written and oral comprehension and expression.
Collaborates easily with co-workers and work well independently
Strong social perceptiveness through working with a diverse variety of people.