Jennifer's resume

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					                                       J ENNIFER C. C RANE
                                   P .O. B o x 1 1 8 4 • Zeb u lo n, G A 3 0 2 9 5
                              ( 7 7 0 ) 4 6 8 -7 2 3 4 • j cra ne 1 2 1 1 @y a ho o .co m

CAREER PROFILE
Criminal Justice Professional with 6+ years of demonstrated success in the areas of Case Management,
Administrative Support, and Client Relations. Extensive and demonstrated knowledge of Parole Board Policy/
Procedures, and Federal/ State/ Local Laws and Regulations. Proficient at written and oral comprehension and
expression. Strong social perceptiveness through working with a diverse variety of people. Looking to obtain a
Investigator I position utilizing my previous experience and educational training.

EDUCATION
Masters of Business Administration                                                                      Present
American Military University                                                                 Charles Town, WV
    Concentration: General

Bachelor of Science in Criminal Justice                                                           August 2008
American InterContinental University                                                        Hoffman Estates, IL
    Concentration: Special Population

Associates in Applied Science of Criminal Justice                                                   March 2007
Griffin Technical College                                                                           Griffin, GA

TRAINING/RELEVANT COURSEWORK
   Psychology                                                         Criminology
   Foundations of Criminal Justice                                    Leadership
   Corrections                                                        Organizational Management
   Juvenile Justice                                                   Organizational Behavior
   Legal Aspects of Criminal Justice                                  Applied Decision Making

TECHNICAL COMPETENCIES
   Computer: MS Word, Excel, PowerPoint, Lotus Notes, Barney, Scribe, Cons, Case Management,
    GCIC, STATS

PROFESSIONAL EXPERIENCE
Secretary                                                                                         2011- Present
State Board of Pardon & Parole                                                                  Thomaston, GA
     Create new case files as they come in
      Run criminal back ground checks through GCIC when needed
      Update parole dispositions through Computerized Criminal History
      Upload, edit and maintain parole photos to computer database
      Perform monthly duties of calculating four vehicle logs
      Effectively maintain spreadsheets of current office inventory
      Efficiently order office supplies when needed
      Perform duties of logging monthly leave requests of employees
      Assist Parole Officers as needed
      Effectively maintain 400 + files daily

Data Transcriber II                                                                               2006- 2011
State Board of Pardon & Parole                                                                   Atlanta, GA
      Notified inmates and appropriate authorities of Parole Board decisions and releases
       Managed daily spreadsheet of daily activities
      Performed duties of monitoring and requesting investigations for case files
      Assisted in the release of inmates releases
      Assisted in the filing of all investigations once received
      Assisted in the training of new employees on process and procedure to include terminology and
       understanding the logistics and inter-workings of each case
      Effectively maintained 150 + files weekly
CERTIFICATIONS/ AWARDS
GCIC Certified, Georgia Bureau of Investigations                                                     2011
Commendation for Excellence in Customer Service, State Board of Pardons & Paroles                    2009
Certified in “The Art of Exceptional Customer Service”, Georgia Merit System                         2008
Certified as Meeting Customer Needs, Georgia Merit System                                            2007
Certified Customer Service Specialist, Griffin Technical College                                     2004


COMMUNITY INVOLVEMENT
Youth Director                                                                                   2007- 2008
New Hope Baptist Church                                                                        Zebulon, GA
    Supervised and managed young adults in bible studies, worship sessions, fundraisers, activities,
     missions and other church events, instructed young adults on effective life based skills
    Planned and executed various forms of activities, missions and fundraisers


PROFESSIONAL SKILLS
COMPREHENSION
    Proficiency in understanding and following sensitive instructions and procedures.

PROBLEM SOLVING
    Competent at managing responsibilities in a high-volume atmosphere.
    Effectively diffuse any conflicts between personnel, customers, and civilians.
    Work well under pressure as part of a team.

CUSTOMER SERVICE
    Provides courteous, responsive, and knowledgeable services to customers.
    Experienced in working with the public in a fast-paced work environment.
    Skilled in the evaluation of customer satisfaction.

COMMUNICATION SKILLS
   Proficient at written and oral comprehension and expression.
   Collaborates easily with co-workers and work well independently
   Strong social perceptiveness through working with a diverse variety of people.

				
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