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					                                        2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                            Attachment 2
                                                                      THEME ONE
THEME 1         INTEGRATED AND EFFECTIVE SERVICE RESPONSES
Objective 1.1   Establish mechanisms to support integrated service responses and delivery
                                                              Lead
                                                                           Timeframe                           Partners
                                                              Agency

                Establish a joint operational framework between government
                agencies in response to homelessness and the community
                agencies that establishes:                           (i) An
                annual, sector wide strategic planning framework; (ii) An agreed
                operational policy framework; (iii) A framework of options for
                                                                                                               Chief Minister’s Department (CMD), Department of Treasury (DoT), Department of Family and
                funding; (iv) Protocols for information sharing, consistent with
                                                                                                               Community Services and Indigenous Affairs (DFaCSIA),Department of Education and Training (DET);
1.1.1           privacy legislation requirements; (v) Agreed protocols for case     DHCS   July 05 (ongoing)
                                                                                                               Department of Territory and Municipal Services (TAMS), Department of Justice and Community
                management and service coordination and collaboration; (vi) A
                                                                                                               Safety (JACS), ACT Health, the SAAP sector and other community organisations
                joint approach to training and workforce development;
                (vii) Common performance and outcome measures that are
                integrated into funding agreements for all relevant agencies;
                (viii) Data collection and analysis requirements and protocols;
                and (ix) Evaluation and continuous improvement requirements.



Progress Report: Housing ACT Applicant support Project, and Gateway Services reforms: service provided to applicants for housing assistance refocused to an applicant
support function, to actively ensure that those who are homeless or are at risk of homelessness have been connected to the support they need in the community for the
period they are waiting for housing to be provided. Pathways Projects are exploring ways into and out of homelessness. Men's Pathways will be incorporated into the
existing Men's Homelessness Forum as of 27 September 2006. The Youth Pathways Project will have its first meeting on 29 September 2006. Annual sub sector funding
plan consultation. The service guarrantee will deliver an operational policy framework.
ACTCOSS has developed a draft protocol between Mental Health ACT and SAAP funded services. The protocol has been agreed and negotiations about sign-off are
nearing completion. The issue of who will oversee the protocol and ensure its application still requires further discussion prior to implementation. A uniform transfer of
information form and a uniform referral form have been developed and are being tested by the sector. Meetings have been held with YCACT and CET to progress the
development of a joint calendar for workforce training and development. MHACT and Housing ACT have commenced joint services meetings to monitor the service level
agreement between the two agencies to support integrated services and supports.


                Establish a multilateral Memorandum of Understanding (MOU)
                between government agencies and community agencies to give
1.1.2                                                                              DHCS           (June 06)    SAAP sector and other community service providers
                effect to the joint and integrated operational framework of
                homelessness services in the ACT.


Progress Report: CONSOLIDATED INTO Action 1.1.1 The establishment of a Memorandum of Understanding to give effect to the Joint Operational Framework, is a final
step in the development of the Joint Operational Framework and will be reported under Action 1.1.1. The development of the MoU will commence once the Joint
Operational Framework has been developed.
                                         2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                        Attachment 2

                Assess and develop current funding models to ensure they
1.1.3           adequately support service viability and sustainability in          DHCS   (December 05)    DoT, SAAP sector.
                providing outcomes for clients.


Progress Report: In accordance with the Community Sector Funding Policy, core pricing principles are being developed. The Joint Community Government Reference
Group is currently considering the draft principles and will determine the community sector consultation process.

                Establish a funding framework for pilot programs to trial
                innovative service models including training of staff, evaluation
1.1.4                                                                               DHCS   (December 05)    ACT Health, DET, SAAP sector and other community organisations
                of pilot programs and mechanisms for recurrent funding where
                outcomes are achieved.


Progress Report: ACTION COMPLETED - The Innovation and Investment Fund under the SAAP V agreement provides funding for innovation. Through this fund the ACT
allocated $173,00 for the 2006-07 financial year.


                Explore and implement collaborative funding proposals to enable
1.1.5                                                                               DHCS     Ongoing        ACT Health,JACS, DET, DoT
                flexible and innovative services to be developed.



Progress Report: ACTION COMPLETED - SHHS are piloting the consolidation of funding agreements with large organisations that have a range of schedule 2's. This
work will be rolled out to incorporate the whole of DHCS. This will enable organisations to achieve greater coordination and effective and efficient service delivery.


                Develop a system wide information technology strategy to
1.1.6           support service coordination and collaboration, information         DHCS   (December 05)    ACTCOSS, SAAP sector, emergency relief providers and other relevant community service providers
                exchange.


Progress Report: CONSOLIDATED INTO 1.1.1 - The establishment of an IT strategy to support service coordination, is a final step in the development of the Joint
Operational Framework and will be reported under Action 1.1.1. DHCS funded a $5000 project to develop a modified version of the Support Link software package for
CEAS to enable information sharing by SAAP servcies.


Objective 1.2   Increase focus on prevention and early intervention in order to reduce the incidence of homelessness



                Map key pathways for people who are at risk of homelessness or
                who are homeless to determine opportunities for prevention and
1.2.1                                                                               DHCS        (June 06)   ACT Health, JACS,DET, SAAP sector and other community organisations
                early intervention strategies, crisis, medium and longer-term
                responses.


Progress Report: This work is being progressed by the Pathways projects
                                     2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                                Attachment 2
             Map current resources for prevention and early intervention
1.2.2        services for people in housing stress and at risk of              DHCS             (June 06)      ACT Health, JACS, DET, SAAP sector and other community organisations
             homelessness in the ACT.

Progress Report: CONSOLIDATED INTO Action 1.2.1 As sector mapping and early intervention work is being implemented through the Pathways projects it is proposed
to consolidate these related actions. This work is being progressed by the Pathways projects
             Map current response for prevention and early intervention
1.2.3        services for children at risk of homelessness or experiencing     DHCS   July 05       (June 06) ACT Health, DET, SAAP sector and other community organisations
             homelessness.
Progress Report: CONSOLIDATED INTO Action 1.2.1 As sector mapping and early intervention work is being implemented through the Pathways projects it is proposed
to consolidate these related actions.This work is being progressed by the Pathways projects
             Determine the need for further investment in prevention and
1.2.4        early intervention services for people in housing stress and at   DHCS             (June 06)      ACT Health, JACS, DET, DoT
             risk of homelessness.
                                 2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                       Attachment 2
Progress Report: CONSOLIDATED INTO Action 1.2.1 As sector mapping and early intervention work is being implemented through the Pathways projects it is proposed
to consolidate these related actions. Initial consultation has commenced in relation to accessing the Innovation and Investment Fund to develop early intervention and
prevention strategies for youth homelessness
              Develop a risk assessment framework and associated training
              strategy for use by the broader service system to guide the
1.2.5                                                                              DHCS   (June 06)   ACT Health, DET, SAAP sector and other community organisations
              development of intervention strategies and to mitigate the risk of
              homelessness.

Progress Report: CONSOLIDATED INTO Action 1.2.1 As sector mapping and early intervention work is being implemented through the Pathways projects it is proposed
to consolidate these related actions. Initial consultation has commenced in relation to accessing the Innovation and Investment Fund to develop early intervention and
prevention strategies for youth homelessness.
              Coordinate outreach services in regional locations in the ACT to
              provide an early intervention and preventative response to
1.2.6                                                                              DHCS   (June 05)   JACS, SAAP sector and other community organisations
              people in housing stress, people at risk of homelessness and
              those who are homeless.

Progress Report: ACTION COMPLETED - In June 2004, DHCS funded three outreach services to provide support to (a) young people (b) single women and (c) single
men/single men with accompanying children. These services have the capacity to support service users across the ACT. Newly funded regionally based accommodation
services also have some capacity to provide outreach to service users. Additionally, a number of existing SAAP services enhanced their capacity to provide outreach and
transitional support to new or former service users by redeveloping their model of service delivery. (DHCS Social Housing and Homelessness Services) ACT Corrective
Services may not be directly involved, but may assist through advice and the provision of statistics. Furthermore, if officers from the Probation and Parole Unit become
aware that someone is at risk of homelessness, referral will be made to DHCS. (JaCS).
                                   2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                            Attachment 2
                                                                 THEME TWO
THEME 2           CLIENT FOCUS AND CLIENT OUTCOMES
  Objective 2.1   Develop mechanisms to ensure the rights of people who are homeless or at risk of homelessness are recognised
                                                                Lead
                                                                             Timeframe          Partners
                                                                Agency
                  Develop the ACT Homelessness Charter that establishes a
2.1.1             charter of rights for people who are at risk of homelessness and   DHCS   (December 05)   ACT Health, JACS, SAAP sector and other community organisations
                  who are homeless in the ACT.
Progress Report: ACTION COMPLETED - A draft was completed in December 2005. Further consultation with stakeholders was undertaken in 2006. The
completed Charter will be launched early 2007.

                  Building on the ACT Homelessness Charter for people who are
                  homeless and in consultation with service providers, develop a
2.1.2                                                                                DHCS   (December 05)   ACT Health, JACS, TAMS, SAAP sector and other community organisations
                  code of conduct for providers of services to people who are
                  homeless and incorporate into service funding agreements.

Progress Report: This work is underway. Consultation with stakeholders in 2006. To be renamed Service Guarantee, and incorporated in to funding
agreements in 2007.
                  Ensure that people who are at risk of homelessness or those
2.1.3                                                                                DHCS   (December 05)   ACT Health, JACS, SAAP sector and other community organisations
                  who are homeless have access to individual advocacy services.

Progress Report: ACTION COMPLETED - A feasibility study introducing an Official Visitor Scheme to SAAP services was completed in April 2006. The
research will be reviewed by the AHC in December 2006. The development of the Service Guarantee will provide a framework for compaints and access to
advocacy services.
                  As part of the response to the review into Statutory Oversight
                  and Community Advocacy Agencies, ensure that people who are
2.1.4                                                                                DHCS       (June 06)   ACT Health, JACS,SAAP sector and other community organisations
                  homeless have access to an independent review mechanism to
                  address issues of concern as they arise.

Progress Report: Awaiting government decision on the role of Disability and Community Services Commisioner

                  Assess the feasibility and appropriateness of developing an
2.1.5             'official visitor' for people who are homeless within supported    DHCS      Dec-06       ACT Health, SAAP sector and other community organisations.
                  accommodation services.
Progress Report: ACTION COMPLETED - A feasibility study introducing an Official Visitor Scheme to SAAP services was completed in April 2006. The
research will be reviewed by the AHC in December 2006. The development of the Service Guarantee will provide a framework for compaints and access to
advocacy services.

                  Develop and disseminate a range of information to inform people
2.1.6             about their rights, obligations and service responses for people   DHCS       (June 06)   ACT Health, JACS, DET, SAAP sector and other community organisations
                  who are homeless or at risk of homelessness
Progress Report: CONSOLIDATED INTO 2.1.8 Information dissemination is consistent with and can be reported on against the broader eductation and
training stragegy in Action 2.1.8. The Charter of Rights for Homeless People will be launched with the consultation report as an addendum in early 2007.
                Integrate the requirements of the code of conduct for providers of
2.1.7           services for people who are homeless into service funding              DHCS      (June 06)   ACT Health, SAAP sector and other community organisations
                agreements.
Progress Report: CONSOLIDATED INTO ACTION 2.1.2 The inclusion of the code of conduct in service funding agreements is a final step in the
development of the Service Guarantee and will be reported under Action 2.1.2. As above, the service guarantee will be incorporated into funding agreements
in 2007.
                Implement an education and training strategy for service
                providers to ensure they are aware of the rights of people who
2.1.8                                                                                  DHCS      (June 06)   ACT Health, SAAP sector and other community organisations
                are homeless, as prescribed in the client charter and the code of
                conduct for service providers.
Progress Report: Following the launch of the ACT Homelessness Charter and service gurantee, this work will progress in 2007.

                Establish data collection requirements and protocols to assess
2.1.9           the capacity of service providers in meeting the obligations           DHCS     (June 06)    ACT Health, SAAP sector and other community organisations
                contained in the code of conduct.
Progress Report: CONSOLIDATED INTO ACTION 2.1.2 This action is covered in the implementation of the code of conduct through its inclusion in service
funding agreements and will be reported under Action 2.1.2. Following the launch of the ACT Homelessness Charter and service gurantee, this work will
progress in 2007.
Objective 2.2   Enhance client centred needs assessment, planning and decision-making to support quality outcomes

                Develop an integrated assessment strategy to guide the
2.2.1           development of targeted service responses for people who are at        DHCS         Dec-05   ACT Health, SAAP sector and other community organisations
                risk of homelessness or who are homeless.



Progress Report : Men's pathways project will trial a single entry point to men's services, which will include a single assessment tool at point of entry.
                Develop and implement an integrated case management
2.2.2           approach to assist client centred service provision and better         DHCS     (June 06)    ACT Health, JACS, DET, SAAP sector and other community organisations
                service coordination and collaboration.
Progress Report: Under discussion at SAAP forum. This work will progress in 2006/07as part of the pathways projects.
                Develop and implement an informed consent policy for people to
2.2.3           facilitate information sharing (consistent with privacy legislation)   DHCS     (June 06)    ACT Health, JACS, DET, SAAP sector and other community organisations
                and enhance the coordination of service responses.

Progress Report: CONSOLIDATED INTO ACTION 2.2.2 Progress on the development of informed consent, information sharing, client participation and
feedback will all be reported under the broader action of enhancing client centred service provision and better service co-ordination in Action 2.2.2. Informed
consent currently required by clients for SAAP data collection. Policy work to continue in 2006/07.
                Develop additional features of good practice[i] that enhance
2.2.4           methods of client participation in planning and decision-making        DHCS   (ongoing)      ACT Health DET, SAAP sector and other community organisations
                in support services.
Progress Report: CONSOLIDATED INTO ACTION 2.2.2 Progress on the development of informed consent, information sharing, client participation and
feedback will all be reported under the broader action of enhancing client centred service provision and better service co-ordination in Action 2.2.2. SAAP
funded services are required to report on how they gain service user feedback and incorporate that feedback into service planning and improvement. These
reporting measures are to be strengthened. Consultation on how to strengthen reporting measures will be undertaken in SAAP forums in the context of Raising
the Standard .

                Develop and implement mechanisms to use client feedback, and
2.2.5                                                                              DHCS         (ongoing)   ACT Health, DET, SAAP sector and other community organisations
                reflect this in the agency’s service agreement.

Progress Report: CONSOLIDATED INTO ACTION 2.2.2 Progress on the development of informed consent, information sharing, client participation and
feedback will all be reported under the broader action of enhancing client centred service provision and better service co-ordination in Action 2.2.2. ACT SAAP
services are required to report on the range of service user feedback mechanisms used in their service delivery, as well as the changes initiated as a result of
service user feedback. This is a standard item in funding agreements and is included in six monthly output and performance reporting. (DHCS Social Housing
and Homelessness Services). Further development of reporting measures will strengthen reporting.
                Establish mechanisms, such as a forum for people who are
                homeless, people who have been homeless and those who are
2.2.6                                                                              DHCS   (December 2005)   ACT Health, JACS, DET, SAAP sector and other community organisations
                at risk of homelessness to inform policy and service
                development and provision.
Progress Report: ACTION COMPLETED - Development of the Charter of Rights was informed by service users through specific purpose focus groups,
facilitated by service providers in early 2006. The ACT Homelessness Committee agreed that convening regular forums for homeless people would be difficult
to manage and unproductive. DHCS works with homelessness services to ensure client feedback mechanisms are in place to inform policy and service
development.
                Build on service providers’ networks that support people at risk
2.2.7           of homelessness, or those who are homeless, to inform policy       DHCS      (ongoing)      ACT Health, JACS, DET, SAAP sector and other community organisations
                and service development.
Progress Report: ACTION COMPLETED - SAAP forum informs policy and service development. The Management Assessment Panel of the Office of
Community Advocate has assisted in the coordination of comprehensive mental health treatment and care for clients suffering from a mental illness in the
criminal justice system. The OCA has liaised with ACT Housing who have been involved in identifying appropriate accommodation as a part of a community
integration plan. Support and contingency plans have been put in place to support this client on release. ACT Corrective Services may not be directly involved,
may assist through advice and the provision of relevant statistics. (JaCS).
Through the six-weekly ACT SAAP and ACT Youth SAAP fora, services are provided with an opportunity to receive updates on new initiatives and services
funded by the department, as well as discuss issues and ideas of interest and concern to the group. The SAAP fora has initiated a range of activities including
the development of a Memorandum of Understanding with Mental Health ACT. Community sector representatives of the ACT Homelessness Strategy are
active participants in the fora and use the meetings to consult with the sector. A number of other networks exist to assist services to develop policy and practice
and develop responses to new and emerging trends: The Homeless Mens Sector Network, Women's Services ACT, ACT Shelter Community Sector Forum,
Youth Coalition of the ACT sector meetings, SAAP Culturally and Linguistically Diverse (CALD) workers meeting and Yinar-Winangali, the Koori Women's
Network.S HHS convened joint SAAP, Comuntiy Linkages Program and Communtiy Housing Forums. Regular meetings with school counsellors and youth
workers in schools have resulted in the Couch Surfing Project. (SHHS)
Objective 2.3   Design, deliver and maintain services to effectively respond to the specific needs of people to break the cycle of homelessness
                Identify existing public spaces used by homeless people, and in
                consultation with people who are homeless, determine what is
2.3.1                                                                               TaMS   December 05     DHCS, SAAP sector and other community organisations
                required to make those spaces safe and appropriate and to
                enable their rights as citizens to be recognised.

Progress Report ACTION COMPLETED -DDHCS participates in the TAMS committee on safety in Civic
                Ensure that town planning processes recognise the need for
                                                                                                           DHCS, SAAP Sector and other community organisations, ACT Planning and Land
2.3.2           safe, secure shelter in public places for people who are            TaMS   December 05
                                                                                                           Authority
                homeless.
Progress Report: ACTION COMPLETED -DDHCS participates in the TAMS committee on safety in Civic.

                Evaluate SAAP funded drop in centres to determine their
                effectiveness and pilot alternative models for people who are
2.3.3           homeless or socially isolated that provide and maintain safe        DHCS   December 05     ACT Health, SAAP sector and other community organisations
                environments where food, shelter, health, accommodation and
                vocational services can be accessed.

Progress Report: The Civic early morning drop in centre funded by Community Inclusion Fund was evaluated in 2006. A feasibility study for homelessness
drop in centre(s) will be conducted in early 2007.
                Develop and implement early intervention initiatives, including
                advocacy support, case management, tenancy management and
2.3.4           outreach (incorporating emergency relief) for people on low         DHCS                   ACT Health, JACS,DET, SAAP sector and other community organisations
                                                                                           (December 06)
                incomes to reduce the impact of financial crises that may lead to
                loss of accommodation and homelessness.

Progress Report: ACTION COMPLETED - DHCS fund a range of projects through the Community Linkages fund to support tenants at risk of eviction. DHCS
funds two Sustaining Tenancies programs (North - Anglicare, South - Woden Community Service) funded through the Community Linkages Program. In June
2004 DHCS provided funding to three outreach services to support single women, young people and men with or without accompanying children. These
services provide outreach support to people at risk, or experiencing homelessness, prior to or after periods of supported accommodation.


                Enhance partnerships with Home and Community Care (HACC)
2.3.5           providers to ensure that adequate supports are provided to          DHCS      (July05)     Community organisations
                reduce the likelihood of HACC clients becoming homeless.

Progress Report: In 2006 a Community Educaction student at the University of Canberra undertook a final year research project to identify linkages and
service gaps between HACC and SAAP services. The AHC will consider the research in 2007.
Objective 2.4   Develop strategies to address the needs of individuals within the identified group for specific attention
                For Aboriginal and Torres Strait Islander people develop options                           Aboriginal and Torres Strait Islander Reference Group, Aboriginal and Torres Strait
2.4.1           to provide supported accommodation for people who are               DHCS     (ongoing)     Islander Bilateral Housing Advisory Committee, ACT Health, JACS, SAAP sector and
                transient, or leaving hospital or custody.                                                 other community organisations

Progress Report: SHHS are working with Aboriginal Hostels Limited (AHL) to develop a service model for the Boarding House Network. Three properties
have been purchased and are being used as crisis accommodation (managed by Inanna) while the model is being developed and the remaining three
properties are purchased.
                                                                                                            Aboriginal and Torres Strait Islander Reference Group, Aboriginal and Torres Strait
             Pilot outreach support services for single women with mental
2.4.2                                                                           DHCS          June 04       Islander Bilateral Housing Advisory Committee, ACT Health, SAAP sector and other
             health issues leaving supported accommodation.
                                                                                                            community organisations

Progress Report: ACTION COMPLETED - In 2004 ACT Health provided funding to Inanna Inc to provide outreach support for women with a mental illness
either in supported accommodation or in their own accommodation. This program is ongoing. (ACT Health) Aleta Outreach service continues to provide
outreach to women with a range of issues, iincluding mental health issues.

             For women escaping domestic violence, undertake negotiations
2.4.3        with the ACT Magistrates’ Court to identify options to better      DHCS        (December 05)   JACS, SAAP sector and other community organisations
             support women and children in securing and maintaining access
             to safe and appropriate accommodation.
Progress Report: ACTION COMPLETED -Residential Tenancies Act amended in 2006 to allow application to Residential Tenancy Tribunal for removal of DV
perpetrator from lease where there is a DV order in place.Housing ACT using new provisions to secure accommodation for women in pubic housing. Domestic
Violence Prevention Council advises that Magistrate's Court dealing well with this issue.
             For accompanying children and young people, review protocols
             between agencies, such as SAAP providers and the OCYFS and
2.4.4                                                                        DET and DHCS   (December 05)   SAAP sector and other community agencies
             DET, to ensure responses are timely, well-coordinated and
             responsive to individual needs.
Progress Report: ACTION COMPLETED - OCYFS, SHHS and Youth SAAP services have undertaken a review of agency processes. A protocol between
OCYFS and Youth SAAP has been developed and is currently being finalised.
             For young people leaving substitute care services, develop
                                                                                                            DFaCSIA, Substitute Care Sector and other community agencies including CREATE
2.4.5        protocols to assist their transition into independent           DHCS and DET   (December 05)
                                                                                                            Foundation ACT
             accommodation.
Progress Report: OCYFS, SHHS and Youth SAAP services have undertaken an review of agency processes. A protocol between OCYFS and Youth SAAP
has been developed and is currently being finalised.
             For families, provide a range of flexible services that can
2.4.6        respond to the needs of children and parents addressing causal   DET and DHCS   (ongoing)   SAAP sector and other community agencies
             and consequential factors related to homelessness.

Progress Report: ACTION COMPLETED - In June 2004 DHCS funded four supported accommodation services for families, accommodating up to 24 families
at any one time. Properties for these services are leased through Housing ACT. Three services are regionally distributed, whilst one service is specifically
funded to support male headed families with accompanying children. All services employ dedicated children's workers, who in conjunction with family support
workers assist parents and children to address immediate issues of, or contributing to, their housing crisis. These workers also support families to develop
skills and and networks to better cope with future stresses increasing their resilience and providing for sustained tenancies.
In June 2004 DHCS funded three outreach services. One service provides outreach service's for men with and without accompanying children, responding to
the needs of male headed families regardless of where they are accommodated. As with supported accommodation providers they work closely with families to
resolve issues of homelessness and develop skills to reduce the likelihood of future crises jeopardising their accommodation provision.

In 2003-04 DHCS has also provided brokerage funds to supported accommodation services to better assist clients, and achieved sustained outcomes through
the provision of flexible funding to meet the immediate needs that are not provided within the service. Examples of brokerage items include counselling, and
assisting with fees for school excursions. ( DHCS Social Housing and Homelessness Services)
Karinya House provides supported accommodation, transitional housing and other support to young women who are pregnant or who have just given birth.
While there are not age limits, clients tend to be women in their teens and early twenties. Companion House provide support services to newly arrived refugees
including assistance with housing. The Junction Youth Health Service offers drop in health services and other assistance to young people who may have
difficulty accessing health services for reasons such as homelessness. (ACT Health)

The Pathways Projects are investigating a range of flexible service responses to meet the needs of clients. The changes to PRHAP will ensure Housing ACT
has the flexibility to more appropriately respond to the needs of applicants with high and complex needs. The changes position Housing ACT as the post crisis
housing provider, and as part of the service continuum where SAAP provides the crisis response.
                                      2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                               Attachment 2
                                                                   THEME THREE
THEME 3         ACCESS TO APPROPRIATE HOUSING AND HOUSING ASSISTANCE
                                                            Lead Agency                                 Timeframe          Partners
Objective 3.1   Increase the available supply of appropriate, safe and adaptive housing for people at risk of homelessness and people who are homeless

3.1.1           Increase the supply of appropriate community housing stock in the ACT.           DHCS        Ongoing       DoT, FACSIA, Community Housing sector

Progress Report: ACTION COMPLETED - the transition of Ainslie Village from a SAAP site to a community housing site has increased the number of communtiy
housing beds by 180, this move reflects a strengths based approach in providing housing and support that is based on need and is consistent with SAAP V. At 30 June
2006 a total of 523 properties were head leased to community organisations.

3.1.2           Develop an investment strategy for social housing in the ACT.                    DHCS      December 05     DoT, DFaCSIA, ACT Health, Community Housing sector


Progress Report: ACTION COMPLETED - Local Government, Planning and Housing Ministers endorsed the National Action of Affordable Housing in October 2004,
and have progressed work on funding issues through our 2005-6, including a sector development plan for the not for profit sector, to enable it to generate more
affordable housing.

                Ensure that the future development/redevelopment of supported houses
3.1.3           consider the needs of people who are at risk of homelessness and people          DHCS      (December 05)   Community Housing sector, SAAP sector and other community organisations
                who are homeless who have complex needs.

Progress Report: ACTION COMPLETED - Minister for Housing Announced joint venture redevelopment of the former Burnie Court site at Lyons and Fraser Court, in
December 2005. Redevelopments will provide a level of affordable housing and public housing, which will meet the needs of people who are at risk of homelessness.

                Ensure that, in implementing the recommendations of the Affordable
3.1.4           Housing Taskforce, the needs of people at risk of homelessness and people        DHCS        Ongoing
                who are homeless are considered.
Progress Report:: ACTION COMPLETED - The implementation of the recommendations of the Affordable Housing Taskforce has been has been over taken by the
establishment of a high level Affordable Housing Steering Committee which was announced by the Chief Minister in June 2006. Public Submissions will be sought and
received up until October 2006. DHCS is a member of the Committee and will continue to ensure that the needs of homeless people are taken in to account.

Objective 3.2   Develop accommodation options to address the needs of individuals within the identified groups
                Explore options for accommodation support for Aboriginal and Torres Strait
                Islander women and men or families who may be leaving custody or involved
                                                                                                                           Aboriginal and Torres Strait Islander Reference Group, Aboriginal and Torres Strait
                with the criminal justice system, or who require support with drug and alcohol               June 05
3.2.1                                                                                            DHCS                      Islander Biateral Housing Advisory Committee, ACT Health, JACS, SAAP sector
                misuse, or who may require support in sustaining tenancies. The support                     (ongoing)
                                                                                                                           and other community organisations
                would include case management and connect people to community and
                essential services, such as housing, counselling and employment.
                             2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                  Attachment 2
Progress Report: SHHS are working with Aboriginal Hostels Limited (AHL) to develop a service model for the Boarding House Network. Three properties have been
purchased and are being used as crisis accommodation (managed by Inanna) while the model is being developed and the remaining three properties are purchased.
The Mens Accommodation Support Services established in June 04 provides accommodation and support to up to 5 men leaving the criminal justice system. DHCS
have provided funding to Winnunga Nimmityjah and Gugan Gulwan to provide outreach support.
ACT Health funds one Alcohol and Drug Residential Rehabilitation Service and three Detoxification/Withdrawal Service in the ACT. ACT Health funds four outreach
positions, two based at Gugan Gulwan and two based at Winnunga Nimmityjah Health Service. These consist of two detox support worker positions who provide support
to Aboriginal and Torres Strait Islander people to improve access to mainstream detoxification services and two co-morbidity workers to work with Aboriginal and Torres
Strait Islander people who are experiencing difficulties with both mental health and drug and alcohol related issues.

               Provide supported tenancies to Aboriginal and Torres Strait Islander families                              Aboriginal and Torres Strait Islander Reference Group and the Aboriginal and Torres
3.2.2          in individual dwellings rented from Housing ACT or through the private rental   DHCS   June 04 (ongoing)   Strait Islander Bilateral Housing Advisory Committee, SAAP sector and other
               market.                                                                                                    community organisations
Progress Report: CONSOLIDATED WITH ACTION 3.2.1 Ongoing. Housing ACT assists indigenous tenants through the work of both Housing Managers and Client
Support Co-ordinators. Tenants are referred to specific indigenous agencies and housing workers liaise closely with these agencies to assist tenants. Staff are also
required to undertake cultural awareness training to develop their sensitivities in this area (ACT Housing). Since 2004 DHCS has funded a supported accommodation
service to support a number of families through a head-tenant arrangement, with properties leased from Housing ACT. This has allowed the service to provide intensive
support to the family whilst ensuring flexibility in the tenancy arrangement so that personal and family crises do not immediately jeopardise the accommodation
arrangements for the family. Winnunga Nimmityjah receives funding to provide a Housing Liaison Service to assist Aboriginal and Torres Strait Islander clients to
address appropriate housing options, facilitate linkages with legal and mainstream support services. This service is part of a holistic service provided by Winnunga
Nimmityjah, and housing issues are including in assessments of health needs.

               Explore options for a hostel to provide low cost, temporary accommodation
               for up to 30 Aboriginal and Torres Strait Islander who have come to                                        Aboriginal and Torres Strait Islander Reference Group, Aboriginal and Torres Strait
                                                                                                          June 05
3.2.3          Canberra to receive medical attention or who may be seeking longer-term         DHCS                       Islander Bilateral Housing Advisory Committee, SAAP sector and other community
                                                                                                         (ongoing)
               accommodation. The hostel would include accommodation for families and                                     organisations
               be managed by an Aboriginal and Torres Strait Islander service provider.

Progress Report: CONSOLIDATED WITH ACTION 3.2.1 SHHS are working with Aboriginal Hostels Limited (AHL) to develop a service model for the Boarding House
Network. Three properties have been purchased and are being used as crisis accommodation (managed by Inanna) while the model is being developed and the
remaining three properties are purchased.
               For single men, establish a service to provide supported accommodation
                                                                                                                           Community Housing sector, ACT Health, SAAP sector and other community
3.2.4          able to assist those who have complex needs related to homelessness to          DHCS   June 04 (ongoing)
                                                                                                                          organisations
               sustain longer-term accommodation.
Progress Report: ACTION COMPLETED - In June 2004 DHCS funded a service to provide supported accommodation for single men in individual accommodation,
head-tenanted from Housing ACT. Providing accommodation for up to 20 men . These workers assist men to develop skills and networks to better cope with future
stresses increasing their resilience and providing for sustained tenancies. Five places within this model are specifically provided for men who have recently left or are
involved with the criminal justice system. The model's flexibility allows for the head-tenancy of the property to be transferred to the men when they are eligible for
Housing ACT properties, thereby allowing them to remain in their property in areas where they have developed networks and relationships. (DHCS Social Housing and
Homelessness Services). Establishment of Centacare's MINOSA House and ASSIST at Ainslie Village .
                                     2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                        Attachment 2
               Provide accommodation support for families in individual houses, rented
               from Housing ACT or through the private rental market. Services would                                     Community Housing sector, ACT Health, SAAP sector and other community
3.2.5                                                                                        DHCS   June 04 (ongoing)
               target a mix of population groups and regional locations to reflect demand                               organisations
               and current service gaps.
Progress Report: ACTION COMPLETED - Housing ACT employs 5 Client Support Co-ordinators who work with tenants who have complex needs. Their role is to co-
ordinate a range of community and government services to assist tenants to sustain their tenancies through adequate debt management, maintain their properties to
the required standard and utilising relevant community services when appropriate (Housing ACT). In June 2004 DHCS funded four supported accommodation services
for families, accommodating up to 24 families at any one time. Properties for these services are leased through Housing ACT. Recognising gaps in service availability
and regional distribution three services are regionally ditributed in Gungahlin, West Belconnen and Tuggeranong, whilst one service is specifically funded to support
male headed families with accompanying children. All services employ dedicated children's workers, who in conjunction with family support workers assist parents and
children to address immediate issues of, or contributing to, their housing crisis.
These workers also support families to develop skills and networks to better cope with future stresses increasing their resilience and providing for sustained tenancies.
Winnunga Nimmityjah receives funding to provide a Housing Liaison Service to assist Aboriginal and Torres Strait Islander clients to address appropriate housing
options, facilitate linkages with legal and mainstream support services. This service is part of a holistic service provided by Winnunga Nimmityjah, and housing issues
are including in assessments of health needs. The review of the Housing Liaison Service was completed in August 2004.



               For families, including sole parents, particularly young women aged 14 -
                                                                                                                         Community Housing sector, ACT Health, SAAP sector and other community
3.2.6          21years of age with children; provide crisis and medium term                  DHCS   June 04 (ongoing)
                                                                                                                        organisations
               accommodation options.



Progress Report: ACTION COMPLETED - DHCS funds 15 supported accommodation services assisting families and/or sole parents. Karinya Housing, Home for
Mothers and Babies is specifically funded to support young women who are pregnant or have recently given birth. Additional outreach support to Erin House funded
through Community Inclusion Funding.
               For couples, explore and test new approaches to the provision of                                          Community Housing sector, ACT Health, DET, SAAP sector and other community
3.2.7                                                                                        DHCS   June 04 (ongoing)
               accommodation and support.                                                                               organisations
Progress Report: ACTION COMPLETED - In 2003-04 DHCS recurrently funded the Canberra Emergency Accommodation Service (CEAS) to provide crisis supported
accommodation to up to six couples through pre-leased or purchased accommodation.

               Develop crisis to medium term accommodation and support responses for
                                                                                                                        Community Housing sector, JACS, DET, SAAP sector and other community
3.2.8          men leaving custody or who are involved in the criminal justice system, and   DHCS   June 04 (ongoing)
                                                                                                                        organisations
               who are at risk of homelessness or who are homeless.

Progress Report: ACTION COMPLETED - In June 2004 DHCS funded a service to provide supported accommodation for single men in individual accommodation,
head-tenanted from Housing ACT. Providing accommodation for up to 20 men from July 2005 onwards. These workers assist men to develop skills and networks to
better cope with future stresses increasing their resilience and providing for sustained tenancies. Five places within this model are specifically provided for men who
have recently left or are involved with the criminal justice system. The model's flexability allows for the head-tenancy of the property to be transferred to the men when
they are elibible for Housing ACT preoperties, thereby allowing them to remain in their property in an area where they have developed networks and relationships.
DHCS also provided fuding for a men's outreach service to support men with or without accompanying children who are experiencing or at risk of homelessness.(DHCS
Social Housing and Homelessness Services)
                                       2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                            Attachment 2
                Determine the cost, provision and implementation of medium term
                accommodation with intensive support for people involved in the criminal
3.2.9                                                                                              JACS                       DHCS, Community Housing sector, SAAP sector and other community organisations
                justice system and who are at risk of homelessness or who are homeless                     (December 06)
                and would benefit from intensive support and intervention.

 Progress Report:: ACTION COMPLETED -Part of the Reducing Property Crime Offenders Program
included a proposal for a Supported Accomodation Program, which would have provided offenders on
supervision (community based orders and parole), with stable accomodation to reduce the risk of
reoffending. The Supported Accomodation Program was not implemented due to funding constraints.
(JaCS)
                Enhance the supply of (single person units) two bedroom units for single                                      Community Housing sector, ACT Health, SAAP sector and other community
3.2.10                                                                                             DHCS       Ongoing
                people so that the future demand for such stock can be accommodated.                                          organisations

Progress Report: ACTION COMPLETED - the Gungahin Boarding Housing opened in November 2005 and provides an additional 20 single person units.
Objective 3.3   Assist people to achieve or maintain their tenure
                Develop and implement strategies to expand tenancy management and
3.3.1           support arrangements at multi-unit public housing to ensure that such sites        DHCS       Ongoing         ACT Health, SAAP sector and other community organisations
                are family friendly and safe.
Progress Report: ACTION COMPLETED - Multi-unit sites are allocated a Housing Manager whose specific role is to work with tenants on a one-to-one and group
basis to maintain tenancies and support the complex. Most complexes have a community room operating with a group of tenants who are committed to organising
events and promoting the safety of the complexes. Housing ACT and community organisations are actively involved in supporting these ventures through the provision
of Community Linkages program funding. Housing ACT also works closely with the AFP and residents, with regular community meetings being held with tenants and
agencies like the AFP to discuss safety and security issues. Safety maintenance upgrades are being carried out on a number of complexes across the ACT (Housing
ACT). Development of community room, disruptive behaviour and sustaining tenancies policies undertaken in consultation with tenants.
                Refine tools, policies and procedures, training of staff to aid in the early
                                                                                                                               ACT Health, DET, SAAP sector, Community Housing sector and other community
3.3.2           identification of people experiencing crisis or risk of eviction to support them   DHCS   June 04 (ongoing)
                                                                                                                              organisations
                to maintain their tenure.
Progress Report: ACTION COMPLETED - ACT Health and Housing ACT collaborate to provide training for housing and accommodation providers to enable them to
more effectively work with people with a mental illness and assist them in maintaining their tenancy. An agreement between Housing ACT and Mental Health ACT also
assists people with a mental illness to maintain their tenancy during periods of admission for long term rehabilitation. Housing ACT provides ongoing one-to-one
training to all staff on working effectively with tenants in the early stages of their tenancy. This training focuses on debt management processes, quality client service
visits, accurate rebate assessment and the utilisation of relevant community agencies. Policies and procedures relating to income assessment for tenants are constantly
reviewed and refined by the department's Operational Policy Unit . DHCS provided funding to the ACT Council of Social Services in 2004-05 and 2005-06 to provide
resourcing and support assistance to supported accommodation, through the facilitation of training and networking opportunities to enhance the sector's capacity to
effectively respond to the needs of all people eligible for SAAP services.
                               2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                        Attachment 2
DHCS funded a range of projects through the Community Linkages fund to support tenants at risk of eviction. DHCS funds two Sustaining Tenancies programs (North -
Anglicare, South - Woden Community Service) funded through the Community Linkages Program. In June 2004 DHCS provided funding to three outreach services to
support single women, young people and men with or without accompanying children. These services provide outreach support to people at risk, or experiencing
homelessness, prior to or after periods of supported accommodation. These services offer post crisis support to clients recognising that they may continue to need
assistance following a period of supported accommodation and this assistance promotes sustained outcomes for clients breaking the cycle of homelessness.
Development of training program for Housing and Communtiy Services staff .

              In partnership with local communities, improve the infrastructure eg access
              to public transport to support social housing to better sustain tenancies, and                              TAMS, ACT Health, SAAP sector, Community Housing sector and other community
3.3.3                                                                                          DHCS       Ongoing
              provide accessible accommodation for people who are at risk of                                              organisations
              homelessness and people who are homeless.


Progress Report: ACTION COMPLETED - The establishment of regionally based Child and Family Centres in 2004-05, in addition to services funded under the
Community Linkages Program, provide community development and infrastructure to better support tenancies.
              Review Housing ACT operational policies, specifically those related to debt
              management, breaches in tenancy agreements and eviction, to ensure that
3.3.4                                                                                          DHCS   June 04 (ongoing)   SAAP sector, Community Housing sector and other community organisations
              they support people experiencing housing stress or are at risk of becoming
              homeless to maintain their tenure.
                                2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                       Attachment 2
Progress Report: ACTION COMPLETED - In June 2006 Housing ACT announced a new performance measure of 90% of tenants in debt of $500 or more will be on a
repayment agreement. this will support tenants to manage debt and not face evision due to rental arrears. In addition to operating under a supportive tenancy model,
Housing ACT has three funded positions for Client Support Coordinators (CSC) to assist housing managers to assist people who have complex needs. The CSC and
other housing mangers provide an open and inclusive service to people who require support to achieve sustainable tenancies.
The role of the CSC includes:
· provision of information and specialist human services advice to Housing ACT teams;
· fostering cooperative networks across the broader health and human services support system to improve agency service responses and service delivery coordination;
· liaison, consultation and negotiation with a range of staff and other professionals within the ACT Government and community agencies;
· representing Housing ACT in key community service forums and actively participating in local initiatives to improve inter-agency linkages;
· the development and review of local across-agency coordination guidelines; and
· arranging and/or attending case conferences.
The CSC and other Housing ACT staff makes regular referrals to support services, such as ACT Mental Health, Domestic Violence Crisis Service, CARE Financial
Counselling Service, Barnardos Parenting Program, ACT Drug and Alcohol Program and Northside/Southside Community Services.
Caravan Policy
Housing ACT has developed a policy which will assist tenants in hardship with the option of using a caravan as temporary residential space to alleviate a short term
problem relating to the size or physical nature of their dwellings. Some of the situations where this policy may assist include:
· decreasing youth homelessness;
· decreasing indigenous homelessness; and
· ensuring that accommodation can be accessed for carers who are required on an emergency basis.
Amendments to the Residential Tenancies Act (RTA)
A second set of amendments to the RTA will came into effect in early 2006. One of the amendments is to permit changes in tenancies following court orders. It is
anticipated this will allow the Commissioner extra flexibility in ensuring those subject to domestic violence are able to maintain safe and secure housing. (Housing ACT)

               Undertake negotiations on an MOU with the NSW Government in relation to
                                                                                                                              NSW Government, SAAP sector, Community Housing sector and other community
3.3.5          the provision of social housing and associated support options in the ACT          DHCS        (December 05)
                                                                                                                              organisations
               and the surrounding areas within NSW.
Progress Report: ACTION COMPLETED - The ACT and NSW governments concluded a Regional Services Agreement in late 2005, which includes a provision to
examine the cross border use of services.
               Investigate options to improve security of tenure in caravan parks, boarding
3.3.6                                                                                         DHCS and JACS   December 06
               houses and in the private rental market for vulnerable groups.

Progress Report: ACTION COMPLETED -In April 2005, amendments to the Residential Tenancies Act (ACT) provided security of tenure to occupants, in the form of
occupancy agreements. This gave service users of SAAP services, caravan park residents and other people with previously insecure tenure the right to appeal to the
Residential Tenancies Tribunal, and similar rights as formerly afforded to tenants (DHCS Social Housing and Homelessness Services).
                                    2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                             Attachment 2
                                                                 THEME FOUR
THEME 4         SUPPORTING AND DRIVING INNOVATION AND EXCELLENCE
Objective 4.1   Undertake program evaluation and continuous improvement to ensure service quality and effectiveness
                                                                    Lead Agency     Timeframe       Partners
                Building on local national and international experience, investigate
4.1.1           and enhance current service standards for the homelessness             DHCS     Ongoing       ACT Health, SAAP sector, Community Housing sector and other community organisations
                service sector.
Progress Report: Raising the Standard sets external benchmarks for homelessness services to work towards., the implementation of the Service Guarantee will
progress to the development of the service standard.
                Building on the performance management and outcome framework,
                develop and implement a strategy to promote continuous                          June 05
4.1.2                                                                                  DHCS                   ACT Health, SAAP sector, Community Housing sector and other community organisations
                improvement and development across the homelessness service                    (ongoing)
                system.
Progress Report: This work is on-going, and forms part of the sub-sector funding planning undertaken by DHCS annually. Continuous improvement in
homelessness services is also supported by SAAP Fora, sub-sector networks, and quality improvement tools and training such as "Raising the standard". The
development of Funding Agreement Management Plans (FAMPS) by contract managers and the implementation of the plans incorporates ensuring agencies
usnig Raising the Standard. the use of data from the Report on government Services (RoGS) to inform policy decisions in relation to budget and sector reform
that leads to more efficient service delivery and continuous improvement. (DHCS Social Housing and Homelessness Services)

                Establish a resourcing strategy and timetable for reviewing the
                                                                                                              DoT, ACT Health, SAAP sector, Community Housing sector and other community
4.1.3           Raising the Standard framework to ensure the continued                 DHCS   (December 05)
                                                                                                              organisations
                appropriateness of the standards for the homelessness sector.

Progress Report: In June 2006 DDHCS began a mapping exercise to map all local and national standards in human service delivery, including disability,
community housing and raising the standard, with a view to consistency and an improvement in service delivery. For further reporting in the 2006-7 report.
                Provide funding to: expand the SAAP resourcing and development
                service; resource SAAP services; coordinate and facilitate training
                                                                                                June 04
4.1.4           and networking opportunities; and enhance the sector's capacity to     DHCS                   SAAP sector
                                                                                               (ongoing)
                effectively respond to the needs of all people eligible for SAAP
                services.
Progress Report: DHCS provided funding to the ACT Council of Social Services in 04/05 and 05/06 to provide resourcing and support assistance to supported
accommodation, through the facilitation of training and networking opportunities to enhance the sector's capacity to effectively respond to the needs of all people
eligible for SAAP services ( DHCS SAAP). The Department has been unable to determine the quantum of training and networking functions delivered by
ACTCOSS, and has reduced funding except for the functions of the indigenous workers. The organisation of training will be undertaken by SHHS. the
Department convened the Women's Roundtable to explore the sector's capacity to effectively respond to the needs of women. Ongoing SAAP forums provide
training and networking opportunities for the sector.
                                    2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                              Attachment 2
                Establish benchmarks to guide performance assessment and
4.1.5                                                                                    DHCS     (June 06)    ACT Health, SAAP sector, Community Housing sector and other community organisations
                performance improvement across the service sector.
Progress Report: CONSOLIDATED WITH ACTION 4.1.2 Benchmarking is a part of the continuous improvement strategy to be implemented through Action
4.1.2. Mapping exercise above will assist in defining appropriate benchmark standards. ROGS data was used by DDHCS in 2006 to compare national average
costs and client outcomes with ACT costs for services and client outcomes, with a view to improvied efficiency and outcomes. This work will continue in 2006-7.


                Provide governance support and training to service providers to
4.1.6           ensure the sustainability of organisations to provide support to         DHCS     (June 06)    SAAP sector, Community Housing sector and other community organisations
                people who are at risk of homelessness or those who are homeless.

Progress Report: ACTION COMPLETED - ACTCOSS is funded to provide this training under the Community Service Program.

                Integrate learnings from innovative initiatives and effective practice
4.1.7                                                                                    DHCS     Ongoing      ACT Health, SAAP sector, Community Housing sector and other community organisations
                into the service system.
Progress Report: ACTION COMPLETED - Housing ACT implemented the recommendations of the Applicant Support Project, the Preallocation Case
Conferencing Project and the Review of Gateway Services in June 2006, which have reformed support, assessment and allocation services for housing applicants
and tenants. The department is committed to the implementation of a public housing tenant participation framework. In 2005-6 the Joint Champions group was re
instituted and met 8 weekly. In addition 4 regional tenant forums were held on issued of concern to tenants. The department has established a range of ongoing
mechanisms designed to integrate learning and innovation into the service system, including the Pathways projects and SAAP fora. Through the six-weekly ACT
SAAP and ACT Youth SAAP fora services are provided with an opportunity to receive updates on new initiatives and services funded by the department, as well as
discuss issues and ideas of interest and concern to the group. The SAAP fora has initated a range of activities including the development of a Memorandum of
Understanding with Mental Health ACT.(DHCS Social Housing and Homelessness Services)
                Identify criteria for, and establish ongoing awards for, the
4.1.8           development of innovative and creative solutions to homelessness         DHCS     (June 06)    ACT Health, SAAP sector, Community Housing sector and other community organisations
                and related issues in the ACT.
Progress Report: For discussion at SAAP forums in 2007.
Objective 4.2   Undertake research to enhance evidence based decision making and service development
                Establish a research program building on current evidence to
                inform, monitor and drive the implementation of integrated and
                coordinated service responses for people who are at risk of
                homelessness and people who are homeless. As the first stage of
                                                                                                (December-04) ACT Health, DET, SAAP sector, Community Housing sector and other community
4.2.1           that research program, scope the research requirements and               DHCS
                                                                                                  (ongoing)   organisations
                determine the research agenda for:
                (i) Aboriginal and Torres Strait Islander young people and children;
                (ii) Refugees on protection visas; and (iii) Gay, lesbian, bisexual,
                transgender and intersex people.
                               2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                        Attachment 2
Progress Report: ACTION COMPLETED - The establishment of a research program in relation to ii) Refugees on protection visas will be informed by the Office
of Multicultural Affairs' practical experience of providing short term accommodation to refugees and by OMA's facilitation of regular meetings of the 'Refugee
Coordination Group' (ACT Office of Multicultural Affairs). SHHS and the ACT Homelessness Committee has prioritised research into children and young peoples
experience of homelessness. SHHS engaged the Australian Institute of Child Protection Studies (ACU) to undertake research on Children's Experience of
Homelessness, the Final Report is due to be provided to the department in January 2007, and will include a recource manual for children's workers. The ACT
contributes to the National SAAP research agenda through participation in the Coordination and Development Committee (CAD).
             Ensure findings from research programs for people who are at risk
                                                                                                                ACT Health, DET, SAAP sector, Community Housing sector and other community
4.2.2        of homelessness and people who are homeless are embedded into               DHCS     Ongoing
                                                                                                                organisations
             policies and the service delivery framework.
Progress Report: Learnings from research associated with the Turnaround Program, assisting young people with high and complex needs, as part of OCYFS's
response to this client group, are incorporated into a best practice guide for services, and form the basis of a protocol for services working young people who are
part of the Turnaround program. SHHS engaged the Australian Institute of Child Protection Studies (ACU) to undertake research on Children's Experience of
Homelessness, the Final Report is due in January 2007, and will include a recource manual for children's workers.

             In conjunction with the Council on the Ageing (COTA), convene a                        July 05
                                                                                                                ACT Health, DET, SAAP sector, Community Housing sector and other community
4.2.3        working party of key stakeholders to determine the needs of older           DHCS   (December 05)
                                                                                                                organisations
             people who are at risk of homelessness or who are homeless.                          (June 05)

Progress Report: ACTION COMPLETED - Representatives of The ACT Homelessness Committee (AHC) met with the Ministerial Advisory Council on Ageing
(MACA) in early 2006 to outline the Homelessness Strategy and seek advice on the needs of older people experiencing homelessness. MACA did not see the
need for a new committee but agreed to provide advice to the AHC on an "as needs" basis. In addition, the Director of Housing ACT will meet with the
Accommodation subcommittee of the MACA in September 2006 to provide information on older persons accommodation in public housing.


             As part of the response to young people, undertake research to
             review the current supported accommodation models in the ACT for
             young people between the ages of 12-15 and 16 -19 years of age
             who are at risk of homelessness or who are homeless. This project
             will consider the needs of young people who:
             (i) have experienced family breakdown; (ii) may not be able to return
                                                                                                                ACT Health, DET, SAAP sector, Community Housing sector and other community
4.2.4        home; (iii) have a disability and/or a mental illness and/or exhibit self   DHCS      July 05
                                                                                                                organisations
             harming or violent behaviours; (iv) are Aboriginal and Torres Strait
             Islander; (v) are in contact with youth justice and/or family services;
             and (vi) may identify as gay, lesbian or transgender or intersex.
             The projects will focus separately on the needs of women and men
             to identify the particular needs of both groups and from that
             determine suitable responses to the identified needs.
                            2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                              Attachment 2
Progress Report: ACTION COMPLETED - The McKenzie Review of Youth SAAP in 2004 and follow up research undertaken by the Youth Coalition informed
the development of the Youth Homelessness Action Plan, which was developed by the Youth Homelessness working Group of the AHC in 2005-6,with the
collaboration of the Youth Policy Forum.The Action Plan will be considered by the AHC in December 2006, for implementation in 2007.
                Investigate the value of establishing meaningful ACT sample sizes
4.2.5           in ongoing ABS research and data collection projects to inform         DHCS   (December 05) Housing ACT, ACT Health, Disability ACT, DET,
                planning activities at a service system level.
Progress Report:
                Ensure that SAAP data collection strategies take into account                 December 04
4.2.6                                                                                  DHCS                   SAAP sector
                accompanying children to aid future planning.                                  (ongoing)
Progress Report: ACTION COMPLETED - The SAAP National Data Collection (NDC) collates data collected from accompanying children in its core data set.
(DHCS Social Housing and Homelessness Services).
Objective 4.3   Develop and implement a workforce planning strategy, and maintain a high level or skill and capability in the sector
                Develop a 5-10 year workforce blueprint for the homelessness
                sector that:
                (i) Identifies current and future skill requirements; (ii) Assesses
                current workforce capacity; (iii) Determines training and
                                                                                                 June 05      ACT Health DET, SAAP sector, Community Housing sector and other community
4.3.1           development requirements; (iv) Identifies potential future workforce   DHCS
                                                                                              (December 05)   organisations
                supply; (v) Develops recruitment strategies, staff retention and
                succession planning; and (vi) Formulates strategies to address
                future requirements.
                This plan will be reviewed bi-annually.

Progress Report: Development of a workforce plan will commence as part of the development of a joint operational framework (Objective 1.1.1). (DHCS Social
Housing and Homelessness Services) (iii) A comprehensive training needs analysis has been compiled throughout the year. This has been done through site visits
and compiling feedback from evaluation forms at training provided through the ARSSC Project. This has been combined with requests for ACTCOSS seminars
and the ACTCOSS Sector Development team has progressed to identifying potential partners and topics for the provision of professional development / training
opportunities and seminars for the sector in 2005/06. (ACTCOSS)


                Develop an integrated training strategy for the homelessness sector
                including:
                (i) The establishment of a common induction strategy for new staff
                to the sector; (ii) Development and delivery of accredited training                           ACT Health, DET, SAAP sector, Community Housing sector and other community
4.3.2                                                                                  DHCS     (June 06)
                across all agencies including case management; and                                            organisations
                (iii) Development and implementation of training programs that build
                the skills of workers in client focussed approaches and in the
                achievement of client outcomes.
                           2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                             Attachment 2
Progress Report: (i) An options paper has been drawn up by ACTCOSS to explore the development of an accredited induction package. This required partnering
with a Registered Training Organisation. (ii) Six broad topics, encompassing the majority of requests from the sector, were identified for training/professional
development in 2005/06, including case management. All training provided will be accredited.


             Enhance skills amongst service providers for provision of culturally                    ACT Health, DET, SAAP sector, Community Housing sector and other community
4.3.3                                                                               DHCS   Ongoing
             appropriate support to people from diverse backgrounds [i].                             organisations

Progress Report: ACT Health through Mental Health ACT offers CALD training (full day with external provider) to the mental health sector, including
accommodation providers. (ACT Health). This is captured in the Service Guarantee. SHHS continues to fund ACTCOSS indigenous workers to provide training
and support to services to ensure they provide culturally appropriate support to people from diverse backgrounds.
             Develop capacity amongst service providers to provide culturally
                                                                                                     ACT Health, Aboriginal and Torres Strait Islander Reference Group,DET, JACS, SAAP sector,
4.3.4        sensitive and accessible service response to Aboriginal and Torres     DHCS   Ongoing
                                                                                                     Community Housing sector and other community organisations
             Strait Islander people.
Progress Report: ACTION COMPLETED - ACTCOSS in conjunction with Lowana Young Women's Service provided "culturally appropriate service delivery to
Aboriginal and Torres Strait Islander people" training to 86 service providers on nine occasions last year.( ACTCOSS/ DHCS Social Housing and Homelessness
Services). Housing ACT provid training for all staff on culturally appropriate service delivery to Aboriginal and Torres Strait Islander people. This is captured in the
Service Guarantee. SHHS continues to fund ACTCOSS indigenous workers to provide training and support to services to ensure they provide culturally
appropriate support to people from diverse backgrounds.
             Develop strategies to ensure that contracted services assisting
4.3.5        children have workers who are trained and resourced to provide         DHCS   Ongoing   DET, SAAP sector and other community organisations
             child specific responses.
Progress Report: ACTION COMPLETED - ACT Health has a Child Protection Training and Education Program that assists ACT Health staff understand their
obligations under the Children and Young People Act and the ACT Health Child Protection Policy. ACT Health is currently investigating ways to include provisions
within NGO service agreements to ensure that contracted services adhere to the principles of the ACT Health Child Protection Policy. When this has occured,
access to the ACT Health Child Protection Training and Education Program will be available to NGO staff to ensure they understand their child protection
obligations. (ACT Health). It is a contractual requirement that services employ appropriately quaified or experienced staff in SAAP agencies. The four new family
services funded through the 2003-04 Responding to Homelessness Initiative, have funding for, and have employed dedicated children's workers to appropriately
support accompanying children who are experiencing or transitioning from homelessness (DHCS Social Housing and Homelessness Services).

             Develop strategies to ensure that support workers, working with
4.3.6        people in housing stress and those at risk of homelessness, have a     DHCS   Ongoing   SAAP sector and other community organisations
             sound knowledge of the ACT Residential Tenancies Act 1997.
                             2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                   Attachment 2
Progress Report: ACTION COMPLETED - The ACT Residential Tenancies Act was amended with changes becoming effective on 8 March 2005. Following the
passage of the amendments in the Legislative Assembly the ACTCOSS conducted information sessions and training on the changes to the Act, as well as
assisting services to develop draft occupancy and tenancy agreements. The majority of SAAP services attended these sessions and continue to receive ongoing
offers of individual support and training (DHCS Social Housing and Homelessness Services). Housing ACT officers have undergone training in relation to the
amendments to the RTA which came into effect in March 2005, and the further amendments which come into effect in 2006.(Housing ACT)
ACT Health managed funding agreements with non-government organisations inclde a clause requiring them to prepare and implement a written child protection
policy that reflects the requirements under the Children and Young People Act 1999. ACT Health has a Child Protection Training and Education Program that
assists ACT Health staff understand their obligations under the Children and Young People Act and the ACT Health Child Protection Policy. NGO service
providers staff will be provided with access to the ACT Health Child Protection Training and Education Program to ensure they understand their child protection
obligations. (ACT Health) It is a contractual requirement that services employ appropriately quaified or experienced staff in SAAP agencies. The four new family
services funded through the 2003-04 Responding to Homelessness Initiative, have funding for, and have employed dedicated children's workers to appropriately
support accompanying children who are experiencing or transitioning from homelessness (DHCS Social Housing and Homelessness Services).
                                    2nd ACT HOMELESSNESS PROGRESS REPORT JULY 2005 - JUNE 2006                                                                        Attachment 2
                Identify and implement learning and development strategies to
4.3.7           enhance the capability of service management to engage in            DHCS    Ongoing     SAAP sector and other community organisations
                innovative service development.
Progress Report: As part of the implementation of the ACT Government's Community Sector Funding Policy funding was provided to ACTCOSS to provide
service funding agreement training to community organisations signing up to the three year service funding agreement. (ACT Office of Multicultural Affairs). This
work is on-going, and forms part of the sub-sector funding planning undertaken by DHCS annually. Continuous improvement in homelessness services is also
supported by SAAP Fora, sub-sector networks and quality improvement tools and training such as "Raising the standard". (DHCS Social Housing and
Homelessness Services)
THEME 4         SUPPORTING AND DRIVING INNOVATION AND EXCELLENCE
Objective 4.4   Increase public awareness of homelessness in the ACT
                Implement a public awareness campaign on homelessness to raise
                                                                                            Decmber 05   Housing ACT, ACT Health, Disability ACT, JACS, SAAP sector, Community Housing sector
4.4.1           awareness and to promote a common understanding of homeless          DHCS
                                                                                             (ongoing)   and other community organisations
                people as members of the community.
Progress Report: ACT Shelter, AFHO and the Youth Coalition of the ACT undertook the 'Housing is a Human Right' campaign in 2006. This work will be
supplemented by a launch of the Homlessness Charter in 2007.
                Provide leadership to tackle prejudice, develop a common
                understanding and foster respect in all parts of the community for                       ACT Health, DET, SAAP sector, Community Housing sector and other community
4.4.2                                                                                DHCS    Ongoing
                the experience of those who are homeless and in recognising the                          organisations
                professional status of workers in the field.
Progress report. I n 2005-6 DHCS promoted the positive image of SAAP services and service users through a series of positve media events and stories, often
involving the Minister for Housing and the Minister Disability for Community Services. This included the launch of new services, celebration of the birthday of
services such as Beryl and Toora, launches of tenant and service user community development activities, such as Community Linkages Program grants,Tenant
Week, and participation in Anti Poverty Week activities.

				
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