The Newsletter for the Southwestern Ontario Chapter of the Society for
October 2001 Volume 13 Number 2 www.stc.waterloo.on.ca
Become a Sustaining Organization Member Some organizations that have
invested in the future of the
profession and become
Goldie, where are you when I need you?
by Ted Edwins, President
Algonquin College Tech.
October is membership month and to celebrate, the Society will tack on the rest of 2001 Writer Program
to your 2002 membership for new members. Unlike a public television huckster, who teases Lexmark International, Inc.
you with the upcoming conclusion to your favourite Monty Python episode, while attempting Allen-Bradley Co., Inc.
to part you from some hard earned loonies, even though you know there isn't going to be
anything as good on the channel until the next pledge drive, by which time you'll have gone Mobil Business Resources
as blind as a kat, staring at the boob tube while you eat your cold spam, spam, eggs, and
spam washed down with some warm Whatney's Red Barrel, I am not going to drone on and NEC Corporation
on about the benefits of membership. Australian Centre Unisys
What I am going to do is encourage you to ask your organization to become a sustaining Software (ACUS)
member. By becoming a sustaining organization member, a company can support professional Novell Software Development
activities in the field of technical communication while enjoying the benefits of a tax India, Ltd.
deduction. The Boeing Company
Sustaining organizations of the Society represent all facets of technical communication. Your Novell, Inc., Developer
organization will have an active voice in the affairs of the Society through one of your Information
organization's employees. The sustaining organization representative has all the rights and Caterpillar Inc.
privileges of an individual member, including the right to run for elective office and vote in
elections. CYBERTEK Corp.
Federal Express Corp.
The sustaining organization representative receives:
Ricoh Co., Ltd.
discounts on STC's annual conference
group rate insurance Fuji Xerox Co., Ltd.
Intercom -- STC's monthly magazine Siemens AG, Amberg
mailings from the local chapter -- meeting Sony Corp.
announcements and newsletters
Special Interest Groups Texas Instruments India Ltd.
Technical Communication -- STC's quarterly Hitachi, Technical
Your organization also receives a handsome, IBM Corp., Thomas J.
individually struck plaque designating your Watson Research Center
organization as a sustaining organization of the world's leading professional technical J.D. Edwards
communication group -- STC.
What Are Sustaining Organization Dues?
An investment of $500 annually will bring your company the many benefits of sustaining Contents
organization status in STC. Your contribution is tax deductible because STC is recognized
as an educational organization. Adventures in Documentation ..... 2
October is Membership Month .... 3
In addition, a portion of your annual sustaining organization contribution will be returned
November General Meeting ......... 3
to your local chapter and used to further technical communication in your area.
Gordon & Gordon Workshops ..... 4
How to Become a Sustaining Organization Volunteering the STC Way ........... 4
You can download the Sustaining Organization Brochure and Enrollment Form from the Mentoring the Mentors ................ 5
Society website at http://www.stc.org/sustaining.html. If you have any questions about Low Cost Single Sourcing ............ 5
membership, individual or sustaining, please contact our Membership Manager, Carrie Putting Our Chapter on the Map . 6
Spira, at firstname.lastname@example.org. × Council Meeting Recap ............... 6
Word Puzzles ............................. 7
Adventures in Documentation
Arguments for a paperless environment
Body Parts – the 1940’s by Opal Gamble
Taken from From Flappers to
Rappers, by By Tom Dalzell Over the next few months we will be featuring a serialized article on the benefits of online
documentation. Opal’s argument against paper considers intertexuality, delivery and update cycles,
costs, the ‘wow’ factor, resistance, waste, and technology. Opal has had a lot of experience designing,
Jive-inspired youth slang of the
1940s had a prodigious vocabulary
and implementing online documentation solutions for several local companies.
to describe parts of the body (the The great paper debate has raged for years. The reader has to flip through several pages to
frame), many based on the function
STC Membership Paper is tangible. Solid. There’s something about get to the table of contents for a chapter, and then
of the body part. No other decade it that makes you feel like you’ve gotten your
Directory now Onlineslang another 40 pages to get to the actual topic. It’s
can point to an anatomical money’s worth. You can make notes in the
anywhere even vaguely as extensive not really a good way to encourage your reader
margins; dog-ear pages you use frequently; to continue to the next step. It is nightmarish task
as that of the 1940s. Starting from highlight important information. There’s
the head and working down to the
something reassuring about having that two-inch for the writer, even with the functionality built into
toes: Microsoft Word to ease the process.
thick Windows manual perched on your shelf,
Hair brush (a mustache), face lace even if you do go out of your way to avoid This is where online help has a distinct advantage.
(whiskers), moss. reading it. One click puts readers at the next step, regardless
And even in our of the actual distance between the two topics in
The head: biscuit, dome, idea pot,
noggin and think-box pixel-based the table of contents. If readers decide that the
world, paper still topic is not what they want to read, one click of
The face: index, knob (an ugly rules. According the browser’s Back button returns them to the
face), map, phiz, puss. to an article in previous topic.
Eyes blinkers, lamps, pies, BUSINESS, Maintenance of an online system is very, very
shutters (eye-lids), slanters, paper simple for the writer. As long as the HTML page
spotters. consumption name and file structure remains the same, the link
Ears: flippers, flops, lugs (large has grown stays valid. And many HTML help authoring
ears), mikes, sails. significantly in systems automatically update the links if you
our change the file name. Assuming, of course, that
The nose: handle (a large nose), “paperless”
horn, schnozz, sneezer. you change the name within the authoring
environment: paper sales increase at 4—5% a environment.
The mouth and environs: bone
year. (Phelps 21)
box (mouth), chewers (teeth), chops Delivery and Update Cycles
(jaws), choppers (teeth), crumb So, considering our society’s obvious obsession The time it takes to write a manual is pretty
crunchers (teeth), snags (tonsils). with paper and the clear advantages of paper consistent. It doesn’t matter if you’re writing an
documentation, why are technical communicators online help system or a plain vanilla manual.
The neck: stretcher. moving away from hard copy manuals? It just What counts is the time that elapses from the time
Shoulders and arms: brace o’ seems to go against the target market’s
the manual leaves your computer and arrives,
broads (shoulders), brace o’ preferences and against the predictions of many
finally, on the user’s desk.
hookers (arms), floppers (arms), STC bigwigs.
hinges (elbows). Printing takes time. A manual needs to be sent
All in Favour Say Aye carefully to a printer (don’t forget your fonts!),
Hands: dukes (fists), grabbers, The shift makes much more sense in relation to set, approved, printed, bound, and shipped. And
meat hooks, paddlers, paws. the Internet’s growing influence. When even the then you’ve still got to send it to your user.
Fingers: feelers, fish hooks, forks, most technically uninspired employee can hook
hooks, pickers, stealers, wigglers. up a modem and wheel-and-deal on eBay, the The same 1000 page manual takes less than 3
advantages of point and click online help become minutes to compile into a customer-ready online
The chest, abdomen and more apparent. Online help systems: help system.
contents: bread basket (stomach),
clocker (heart), pail (stomach), ease intertextuality Fixing a typo or a technical mistake that slipped
pump (heart), ticker (heart). speed up the delivery cycle by your SME is often a major chore for hardcopy
speed up the update cycle documentation; major mistakes might go
Legs: drumsticks, pillars, prayer cost less—eventually uncorrected because a manual has gone to print.
dukes (knees), splits, stems, stumps, possess inherent ‘wow’ appeal.
uprights. Online documentation enables a quick fix, even
Let’s take a closer look at the advantages of if the manual has already shipped to the customer.
Feet: hocks, plates. online help in relation to hardcopy
documentation. How? Well, with a hardcopy manual, you have
Toes: ten (as in-it’s good to have to have the manual reprinted, and rebound. An
ten). Intertextuality online system, however, enables you to make
Traditional manuals often contain references to changes to a single page.
other manuals or to other sections within that
manual. Continued on Page 7.
2 The Quill 13:2 Oct 01
October is Membership Month
The Southwestern Ontario Chapter Welcomes You
by Carrie Spira, Membership Manager The Flapper Intoxicated
If you’re not already a member of the STC, can still renew their memberships after February
28th, however, these memberships are only Bar none, no adjective has
consider becoming a member NOW!
good through December 31st of that year. commanded more slang
When you join the STC on or after October 1st, synonyms over the ages than
you receive the rest of this year free. For instance, if an inactive member did not
renew by February but renewed in August, the “intoxicated.” Despite the 18th
Membership has its privileges, including: membership is only good through December 31 Amendment and its novel
and the member is listed as a renewed member, approach of augmenting the
discounts on the STC’s annual
not a reinstated member. Constitution to limit, not
Intercom — the STC’s monthly magazine If you joined the STC on or after July 1st and protect, a right, the consumption
association group rate insurance before October 1st of this year, you will receive of alcohol to the point of
mailings from our local chapter such as a 50% credit toward next year’s dues. inebriation as a quest of the
our award-winning newsletter, The Quill young was alive and well in the
special Interest groups Help Spread the Word 1920s.
online competition entry fee discounts You can help build our chapter’s membership
base by spreading the word about the STC and To the Flapper, alcohol was
employment help with resumes and our chapter. You can: hooch,
giggle water or hooch a
Invite potential members to our monthly consciously slangy word (derived
local professional development
general meetings. General meetings are from the name of an Alaskan
workshop entry fee discounts.
always free and open to everyone. There Indian tribe, the Hoochinoo,
is no obligation to join the STC by involved in the production and
To learn more about the many membership attending general meetings.
benefits available and download (or fill out transportation of bootleg liquor)
Share a copy of The Quill with a
online) a membership application form, visit the colleague, coworker, or friend. Pass The that was not confined in usage to
STC website at www.stc.org. Quill around work by leaving it in a the Flapper; to lap was to drink,
lunchroom, meeting room, or Reception most often at a gin mill
Renewing Your STC Membership area. (speakeasy). To be half-cut or
Your STC membership runs from January 1st to Talk to people about the STC, its
soaked with a bar rag was to
mission, and its function.
December 31st. Annual membership fees are Invite potential members or people be pleasantly tipsy, while Flapper
due and payable on January 31st. interested in the STC to our chapter slang to describe the state of full-
The STC office will send renewal notices in late website: www.stc.waterloo.on.ca and to blown alcohol intoxication
the main STC website: www.stc.org. included barreled,
November to all current STC members. All
unpaid members receive reminder notices in For more information, or to share ideas on bolognied, canned, crocked,
early February, and then final notices if they how to attract new members, contact Carrie fried, jammed, jiggered,
have not renewed by February 28th. Members Spira at email@example.com. × juiced, oiled, ossified, out
like a light, pie-eyed,
piffled, plastered, polluted,
November General Meeting potted, shellacked, shot,
splifficated, stewed to the
Learning from experience tanked.
hat, and tanked A Flapper who
could hold her liquor was a non-
by Shannon Hilker, Program Manager skid;
skid a hip hound was a serious
drinker; a drunken goof was a
Plan to attend the next general meeting Jeff has been involved in Internet design and
development since 1994 and has acted as a flask,
flask and an apple alley was a
November 6th, when we’ll have Jeff Roach
consultant and project manager of over 1,000 drunk sailor.
speaking with us. Jeff Roach has aggressively
pursued digital design communications as an e- internet marketing projects in the past seven
business consultant with Canadian years. Jeff’s experience as a marketer as well as
communications firms including Harvest Design his past positions as Graphic Designer, Internet
and JWA. He is also a Certified Advertising Designer, Art Director, Copywriter, Production
Agency Practioner through the Institute of Manager, Media Director and Account Planner
allow him to fully understand every element of
developing an effective e-marketing strategy and
Jeff is the President and Creative Director of deploying e-marketing tactics that work.
Build Interactive where he concentrates on
If you know someone who would make a great
helping corporations develop integrated brand speaker at one of our general meetins, contact
marketing strategies via the Web. Shannon Hilker at firstname.lastname@example.org. ×
The Quill 13:2 Oct 01 3
New Yuppie Words
Gordon & Gordon Workshops
Hosted by STC Montreal
Fat or Slim? by Howard Kiewe
The Healthy Weight Journal and STC Montreal invites you to participate in the Writing Brochures and White Papers
the National Council Against following exciting workshops presented by Speaker: Gordon Graham
Health Fraud announce their tenth Gordon & Gordon in October:
annual Slim Chance Awards today.
The Slim Chance Awards are Just about every high-tech company needs
Documenting APIs and SDKs brochures and white papers. They need glossy
designed to draw attention to what
the two groups consider the worst
Speaker: Manuel Gordon brochures to create interest in their products,
fad diets and weight loss gimmicks. along with white papers that explain their
Documenting SDKs isn’t easy, and it’s not for technology.
As you probably know, not an awful
everyone. But it is a highly sought-after skill. It’s
lot separates a slim chance and a fat So there’s lots of work out there writing these
work that will earn you respect, both from other
chance. A slim chance is small or materials. The only problem is: there are no rules
scanty, while a fat chance is
writers and from programmers. And it’s one of the to follow and no standards to refer to.
practically nonexistent. That slang best-paying gigs in our industry.
This workshop introduces these two common
sense of fat is one of the word’s few Sure, it’s a tough job, but somebody’s got to do it.
senses that doesn’t have a close
marketing materials, with real-world examples
Why not you? Or if you’re a publications manager,
relationship to largeness or heft. and guidelines on how to create each type. The
why not that hotshot in your department? exercises involve analyzing, planning, and writing
Inveterate wordlovers know that our At this revealing 2-day workshop you will learn sample brochures and white papers.
lexicon is fat with faddish synonyms how to work with software developers to create
for food. It’s easy to see where eats When? Friday, October 26, 2001 from 8:30
useful documentation for application programming AM to 4:30 PM
comes from, while it’s difficult to interfaces and software development kits.
stomach the idea that the food-grub Where? At the Maritime Plaza Hotel, Montreal
is related to the same grub that When? Monday, October 22 and Tuesday, 1155 Guy (corner of René-Lévesque
names the short, thick, wormlike larva October 23, 2001from 8:30 AM to 4:30 PM
of an insect. STC members receive a 10% discount, and an
Where? At the Maritime Plaza Hotel, Montrea additional early registration discount of 5% if they
Victuals, spelled either “victuals” or 1155 Guy (corner of René-Lévesque)
sign up before September 21.
“vittles,” comes from the Latin term
for “nourishment” or “sustenance”
For more information or to register, visit www.gordonandgordon.com. You can also contact the
(and which itself comes from the workshop coordinator, Lysanne Gagnon, through email at email@example.com or phone
Latin verb meaning “to live”). The at 450-628-7540. ×
idea of tucking into a good meal
inspired the noun tuck meaning
“food,” especially “sweet foods,”
such as pastry, jam, and candy. But
Volunteering the STC Way
the verb chowing down came after
the noun chow. That word was Your time and skills can make a difference
cooked up (or should we say it’s a
reduction?) from the longer by Lori Shantz
chowchow . In Chinese Pidgin
English chowchow means “food”; in The STC Southwestern Ontario Volunteer and portfolio material. For intermediate technical
English, chowchow refers to either a Committee is looking to match skilled communicators, it can provide the creative output
Chinese preserve with heavy syrup volunteers to community organizations you’ve been longing for. And for senior technical
or a relish with mustard sauce.
that need the expertise of technical communicators, volunteering in a mentoring
communicators in the following areas: capacity or editing the work of an inexperienced
technical communicator develops valuable
Writing management skills. Regardless of experience,
Editing volunteering looks good on your resume and
Design and graphics raises awareness of the STC!
Web design and management The Volunteer Committee is looking for technical
Community Benefits communicators of all experience levels who are
With very little resources available, community willing to share their time and skills with a not-for-
organizations rely on volunteers to help with profit community organization. You don’t have to
everything from creating brochures, newsletters, commit to a huge amount of time, even a couple
and marketing materials, to providing advice for of hours a month makes a difference.
design and web issues. They benefit
considerably from the contributions of For more information on volunteer possibilities
knowledgeable professionals, and the free help with the STC Southwestern Ontario, please send
is greatly appreciated! an email expressing your interest to Lori Shantz
STC Member Benefits (firstname.lastname@example.org). She’ll carefully match
For novice technical communicators, your skills and interests with those needed by a
volunteering provides valuable work experience local organization. ×
4 The Quill 13:2 Oct 01
Mentoring the Mentors
The Management SIG
by Catherine McNair
You can’t not like this...
Pamela Rand, Documentation group manager at a large tech company, has to find ways to cut expenses. A not unfunny anecdote about
Significantly cut expenses. She’d love to do it without layoffs—but is that possible? teaching English grammar goes like
Dominique Disario has had a good day. Her Documentation team not only met the deadline, but they did this: a teacher explains that two
it with time to spare, and with little overtime. Such an improvement over the chaos and stress of trying negatives cancel each other out and
to meet deadlines when she first became manager. She’d love to share what she has learned. make a meaning positive, not
Robert Chomsky is at his wit’s end. The tension between the two other writers he works with reached a negative. For example, when a person
head today, ending in tears. As senior writer of the group, he feels he should do something. But the whole says I don’t have no money, he or she
situation makes him so uncomfortable. is truly saying they do have money.
The teacher concludes the lesson by
Need advice? Have advice?
noting that two positives don’t have
If you’re an STC member who is also a manager or a senior writer, and you can relate the same effect; that is, two positives
to the situations above (all fictitious), or others like them, the Management SIG might be don’t make a negative. That’s when a
for you. Personnel, budgets, schedules, mentoring, work processes, office politics—these student in the back row pipes up with
sorts of issues all fall under the umbrella of what gets discussed at Management SIG a sardonic yeah, right.
Just as the student’s remark
To protect the privacy of those we work with, meeting minutes are never taken, and illustrates that sometimes two
participants avoid referring to specific individuals by name (or by other distinguishing characteristics). positives can make a negative, today
Meetings are arranged via email, but discussions are not held that way.
we offer a different (and more
Think you might be interested? Want to find out more? You can check out the Management SIG page at positive) perspective on the place of
www.stc.waterloo.on.ca/chapterinfo/managementsig.htm or get in touch with me at the double, or multiple, negative.
email@example.com. No extra fee is required, and you can participate as much or as little as you
like. × We begin by admitting that the
double negative is not a prestige
Low Cost Single Sourcing form. It won’t impress the boss or the
in-laws. But the construction does
serve two important functions: it can
One company’s success story be a weak affirmative, an
understatement in which an
by Susie Simon-Daniels affirmative is expressed by the
negative of the contrary (such as
On Tuesday, September 4, the Southwestern Next, they separated common content (such as when we termed our anecdote not
Ontario Chapter of the STC welcomed Tim installation instructions, safety messages, the unfunny ).
Grantham to speak on single-sourcing. glossary, and so on) from content that varied from
The goal of single-sourcing is to devise a method robot to robot (such as hardware diagrams and And the multiple negative also acts
where one piece of information or one set of maintenance information). as an emphatic negative, as in our I
instructions is repurposed in various In very simple terms, Tim structured one document don’t have no money example.
documents—whether paper or online. with the common text and then, using FrameMaker’s Writers from William Shakespeare
conditional text feature, inserted the appropriate text to William Faulkner have applied the
Tim, supervisor of documentation and training multiple negative to great effect, and
for CRS Robotics Corporation, shared his and images depending on the equipment that Tim
was documenting. One model of a robotic arm had the construction predates Chaucer.
experiences of when his company adopted a
single-source approach to its documentation. essentially the same manual as another model of a But after grammarians began
CRS manufactures various robotics including robotic except for those chunks of conditional text applying the rules of Latin grammar
robotic arms used in DNA research in science and images. Once the document was assembled in to English in the 18th century, the
labs. FrameMaker, Tim ported it to print, online disowned (and already disappearing)
(Quadralay WebWorks Publisher) and PDF (Adobe usage became associated with the
CSR employs about 100 people and, at the Acrobat). speech of less-educated folks.
beginning of the project, just one technical
writer—Tim. While he lobbied for the importance Tim shares these lessons learned. Single-sourcing: Taken from Merriam-Webster’s
of single-source methodology, Tim faced the lowers on-going maintenance costs Dictionary of English Usage.
usual challenges: not enough time, not enough allows for flexible output to multiple media
people, not enough money. permits customized publishing
When he arrived on the job, Tim inherited sets the stage for transition to XML/SGML
dozens of documents written in Microsoft Word requires documents designed for different media
that were already out-of-date. He knew had to requires a good knowledge of all the tools in
find a better way because no one person could use.
manage that many rapidly changing documents. Tim’s experience is proof that you need not invest
After developing a business case, influencing the hundreds of thousands of dollars for an enterprise
stakeholders and at one point threatening to quit, solution to single-source. Anyone can do it with
Tim succeeded in convincing CSR to adopt a careful planning, excellent knowledge of the tools
single-source methodology. you use and a solid understanding of your content.
Tim and his team (as it blossomed from one to The meeting officially ended with Tim drawing a winner
more than one) chose to author in Adobe for the door prize. However, many folks lingered for
FrameMaker, use Quadralay WebWorks refreshments and conversation while council members
Publisher 2000 to produce HTML and WebHelp drummed up support for the Technical Communications
and then Adobe Acrobat to produce PDFs. Competition. ×
The Quill 13:2 Oct 01 5
Job Ad Translations
Putting Our Chapter on the Map
Please welcome our new council member
Can you translate the by Debbie Kerr, Public Relations Manager
following? Hi everyone! My name is Debbie Kerr, and I am the e-mails, posters, and ads in newspapers, one of
These are all common clichés, sayings new Public Relations Manager for the Southwestern the most effective methods will still be word of
Ontario Chapter. mouth.
or other things you have heard before.
The answers are on the sidebar of I am a senior member of the STC, and I wrote my In fact, you all can be public relations managers
first manual in 1982 for the Ministry of Community for the STC, the Southwestern Ontario Chapter,
and Social Services. Since then, I have worked for
places like IBM Canada, Ministry of Revenue, and the entire technical communication profession.
1. Scintillate, scintillate, diminutive
Ministry of Transportation, Liquor Control Board Talk about your profession to others. Include
of Ontario (LCBO), and Kmart Canada. For the Technical Communication as a career choice
2. Members of an avian species of last five years, I have worked for MDR Switchview, when your children ask what they can be when they
identical plumage congregate. which produces the software and provides the grow up. Participate in career days or job
services that help companies to reduce their telecom shadowing. Be proud of what you do!
3. Surveillance should preceded
and data network costs.
saltation. If you have any other ideas about how to get the
In addition to my “paying job”, my job as our word out, you can either reach me at
4. Pulchritude possesses solely chapter’s Public Relations Manager is to get the firstname.lastname@example.org or at (519)
cutaneous profundity. word out. While some of this will be accomplished
746-4460 ext. 725. ×
using Web postings,
5. It is fruitless to become lachry-
mose over lacteal fluid that is
inadvertently flowing and hence Council Meetings
6. Freedom from incrustation of
grim is preceded in paramount only
by Opal Gamble, Co-recorder
by rectitude. During a very efficient and prompt meeting at Treasury
Campana Systems, the council discussed: George has the chapter finances well contained,
7. It is fatuous to attempt to Competition and requests that all portfolio managers contact
indoctrinate a superannuated canine Karen says that the competition planning is him by the next council meeting to confirm his
with innovative maneuvers. going well; those interested in participating in estimated budget for this year. If you need a copy
the competition should submit entries to RIM by of the preliminary budget, contact George.
8. All articles that coruscate with October 3, care of Yvonne. The judge training Miscellaneous
resplendence are not truly aurifer- day date will be announced shortly (according Ted raised some issues about advertising for a
ous. to the chapter website, the training day is company that currently provides Canadian STC
Saturday, October 27). members with disability insurance. Council
9. Finicalness on the part of
Program members made a few suggestions about
mendicants is interdicted. Shannon is working on a progression for a appropriate methods of advertising the service.
10. A plethora of those with culinary general meeting. Anyone who is willing to be an
expert for the night and speak about an The council agreed to place a message on the
expertise vitiated the potable authoring tool should contact Shannon. chapter home page expressing our condolences to
substance produced by decocting those affected by the events of September 11.
certain comestibles. Education
Heather and Janice have narrowed the speakers And so wraps up another exciting council meeting. If
11. Eleemosynary deeds have their down to two very tough choices. While the you are interested in volunteering for a committee, or
incipience intramurally. contenders are top secret right now, expect are willing to take on one of the remaining council
news about education day soon! positions, contact Ted Edwins at email@example.com.×
Join us on the council
Get involved in the decision-making process at our monthly council meetings.
This year, meetings are being held at Campana Systems Inc.,
99 Randall Drive, Waterloo.
When you arrive, please enter from the rear of the building.
Directions from Toronto:
From Hwy 401 West. take Hwy 7/8 North to Kitchener. Follow
Hwy 7 East, then exit north on Hwy 86 to Waterloo. Exit on
Northfield Drive and merge right. Then, turn right on Weber
Street (2nd set of lights).
Turn right on Randall Drive (1st street). The entrance to
Campana (99 Randall Drive)is on the right, just before the
railway tracks (in the Pressworks Technology Park).
6 The Quill 13:2 Oct 01
Word Puzzles - Test Your Vocabulary Translations
by Meredith Ballaban
Are your friends and family intimidated by the words you use? Test your vocabulary
by choosing a definition below. Then see if you can work these words into casual
(from previous side pane)
1. Weir 5. Aegis 1. Twinkle, twinkle, little star.
a. Oddball a. difficulty
b. Groupie 2. Birds of a feather flock together.
c. Flexed b. duress
c. religious 3. Look before leaping.
d. Small dam d. sponsorship 4. Beauty is only skin deep.
5. Don’t cry over spilled milk.
a. To whip 6. Caldera
b. To wallow 6. Cleanliness is next to Godliness.
c. To run away a. a mall
7. You can‘t teach an old dog new
d. Primitive shelter b. a type of volcano
c. deadly spider tricks.
3. Whorl d. eclipse 8. All that glitters is not gold.
a. Coiled form
b. Wind 9. Beggars can’t be choosers.
c. Whirlpool 10. Too many cooks spoil the soup.
11. Good deeds begin at home.
a. Science of defining technical terms
b. Branch of entomology that deals with
c. Science of glaciers and ice caps
d. Study of human action and conduct
technical terms. 5. d – sponsorship, 6.
Coiled form, 4. a - Science of defining
Small dam, 2. b- To wallow, 3. a-
Answers to Word Puzzle: 1. d-
Continued from Page 2
(Adventures in Docuementation)
That HTML page can then be sent to
your customers, whether via email, a
patch CD, or as a download from the
This ability also enables writers to keep
manuals up to date at all times. If a
change is made to a piece of software,
the writer can update the appropriate
HTML topics and recompile the online
help system immediately. As a result,
whoever is responsible for distributing
the software and online help to
customers can ensure that the most up
to date version goes with the software.
Join us next month when we continue
this article, and uncover more interesting
tidbits about online documentation. ×
The Quill 13:2 Oct 01 7
What is the Quill? STC Southwestern Ontario
The Quill is the official newsletter
of the Southwestern Ontario
chapter of the Society for Technical
Council Contacts PEOPLE
Communication (STC). The Quill
is published in Waterloo, Ontario
monthly, except in January, July, and The council wants you! Contact council members
August, and distributed free to all to volunteer now. www.stc.waterloo.on.ca
local STC members. Material in this
publication may be reprinted,
provided the author and the
Southwestern Ontario chapter of
the STC are acknowledged. All
readers are welcome to submit short President Webmaster Student Liaison (UW)
articles, letters, and other interesting Ted Edwins Stephen Burke Opal Gamble
items relevant to technical communi- firstname.lastname@example.org email@example.com firstname.lastname@example.org
cation to the editor, 519.822.2417 519.748.4575 ext 266 519.883.0833
email@example.com. Please submit University of Waterloo
items by one week prior to the date Vice-President E-mail List Manager Liaison
of the general meeting. Vacant Paul Kostiuk Paul Beam
519.748.4575 ext 258 firstname.lastname@example.org
Who are the Quill? email@example.com Hospitality Manager
519.836.0834 Leo Petipas Volunteer Co-ordinator
firstname.lastname@example.org Lori Shantz
Editor: Andrea Braniff 519.744.8449 email@example.com
Copyeditor: Margie Yundt Treasurer
Word Puzzles: Meredith Ballaban George Zador
firstname.lastname@example.org Education Committee 519.741.7824
Print manager: Andrea Braniff
Distribution: Barbara Girling
Janice Hlinka Employment Manager
Contributor: Shannon Hilker email@example.com Heidi Marr
Comic Strip Artist: Vacant
Membership Manager 519.747.5222 ext 302 firstname.lastname@example.org
Carrie Spira 519.886.8816
Co-manager Quill Editor
Public Relations Manager Andrea Braniff
Debbie Kerr Heather Martin
Contributors email@example.com 519.747.5222 ext 277
519.746.4460 ext 725 519.747.5222 ext 248
Ted Edwins, Opal Gamble,
Carrie Spira, Shannon Auxiliary Mailing List
Hilker, Howard Kiewe, Lori Scholarship Manager Co-recorder
Opal Gamble Co-ordinator
Shantz, Catherine McNair, Brian Gamble Barb Girling
and Susie Simon-Daniels. firstname.lastname@example.org
Advertising Co-recorder Canadian Issues
To submit advertising, please consult STC Toronto Terry Shantz Committee Representative
with the editor, email@example.com. firstname.lastname@example.org Leanne Logan
Advertising combining text and Program Manager 519.722.4166 email@example.com
graphics must be supplied in graphic
firstname.lastname@example.org Student Liaison (WLU)
format. Terry Shantz
519.747.5222 ext 263
Business card $10
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($20 for 3 or more issues)
1/2 page $40
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Full page $80
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