John Morgan
1805 Marshall Street Little Rock, AR 72202
john.morgan2014@gmail.com
501-613-7812 501-310-7313
Objective A professional Information Technology position working with users solving their PC
problems.
Skills Network Skills
Microsoft SQL Server 2005
Microsoft Advanced Server 2000
Windows Server 2003, Standard Edition
Windows Server 2003, Enterprise Edition
Managing Active Directory
Managing Exchange Server 2000, 2003, 2007
Oracle 11
McAfee ePolicy Orchestrator 3.5, 4.0
Document Sciences
Fortis
Summation
NETIQ
Visual Basic Studio
PERL
WMI Scripting
PowerShell
Avaya VoIP Phones
Axon Virtual PBX Software
Express Talk Softphone
SMS
Client Software Skills
ApplixWare Suite for Sun Solaris
Office XP Professional
Office XP Standard
Office 2007
Windows Vista
Windows XP Professional
Work experience
4/1/10 to 5/18/10 Working America
Canvass Organizer
○ Build grassroots strength in Little Rock and surrounding cities by organizing voters on
critical U.S. Senatorial election campaign.
○ Organize citizens demonstrating excellent communication skills
○ Trained new organizers in communication, messaging and route planning
○ Installed and managed Axon Virtual PBX System, IVM Answering Attendant, IMS On-
Hold Message Player, Express Talk VoIP Softphone and VRS Multichannel Voice Recorder
as an integrated system to meet incoming and outgoing phone campaign needs
2/09/09 to 12/09/09 State of Arkansas
Analyst II
○ Troubleshoot, repair, maintain, install, and test various computer applications,
equipment, peripheral, data communication and computer network system
○ Provide support to users statewide who have trouble with any application running on
their client PCs
○ Maintain software and hardware inventory and tracking systems
○ Participate in key product evaluation and improvements as they relate to the server
environment
○ Coordinate with the IT Manager to ensure availability and reliability of servers
○ Provide trouble-shooting for applications residing on corporate servers to application
owners for all State Revenue Offices, Field Audit Office and other state offices from
passwords to serious application issues
○ Wrote and used scripts in VB and WMI to perform Active Directory tasks to manage
computer accounts, domains, groups, OUs and user accounts
9/07 to 10/31/08 Arkansas Blue Cross Blue Shield
Senior Micro Services Analyst II
○ Used Active Directory to assign policies, deploy software, and analyze continued
effectiveness of group policies
○ Used Active Directory to create, manage and delete user accounts, user groups and
other active directory objects
○ Used Active Directory to manage database access, email access, and other application or
domain access
○ Install and configure Network Operating Systems and Applications
○ Backup manager for DNS, DHCP Servers
○ Primary administrator for 11 servers (server monitoring, patch application using SMS
and WSUS, application monitoring)
○ Backup administrator for 24 servers (server monitoring, patch application using SMS and
WSUS, application monitoring)
○ Primary administrator for 4 Regional Domain Controllers (server monitoring, patch
application, application monitoring) (server monitoring, patch application, application
monitoring)
○ Backup administrator for 3 Primary Domain Controllers (server monitoring, patch
application, application monitoring)
○ Provide trouble-shooting for applications residing on corporate servers to application
owners at corporate/regional offices from passwords to serious application issues
○ Primary certified Administrator for enterprise wide Security System (McAfee Enterprise
ePolicy Orchestrator 3.5 and 4.0 and ePolicy Agents for 325 servers covering the State of
Arkansas)
○ Managed 1 employee in charge of McAfee clients protection (3500 workstations)
○ Wrote and used scripts written in PowerShell, PERL, VB and WMI to perform Active
Directory tasks to manage computer accounts, domains, groups, OUs and user accounts
10/05 to 04/07 St. Vincent Hospital/Catholic Health Initiative
Technical Analyst
○ Provide troubleshooting, customer service for Administration, Business Office, Medical
Library, Student Labs, Profit Centers
○ Used Active Directory to assign policies, deploy software, and apply critical updates to
the organization
○ Used Active Directory to create and manage user accounts and databases
○ Install Network Operating Systems
○ Installed DNS, DHCP
○ Install Client Operating Systems
○ Maintained 7 primary servers (server monitoring, patch application using SMS and
WSUS, application monitoring)
○ Backup maintenance for 15 servers (server monitoring, patch application using SMS and
WSUS, application monitoring)
○ Wrote and used scripts using VB, PERL and WMI to perform Active Directory tasks to
manage computer accounts, domains, groups, OUs and user accounts
○ Configured Avaya 2410/5410 VoIP phones, troubleshoot Avaya 2410/5410 VoIP phones
04/05 to 08/05 Ernest N. Morial Convention Center
Technical Support Analyst
○ Installation and maintenance of Windows 2000 Lotus Notes versions to 6.5 supporting
email, calendaring and collaboration functions
○ Providing technical support to convention attendees, kiosks and trade booths.
○ Created Active Directory accounts; created Active Directory Domains, OUs; applied
GPOs to companies attending conventions
○ Installed domain controllers (DCs for child domains), stocked DC with users, computer
accounts, groups, policies, printers, created and configured trust relationships related
objects
○ Wrote and used scripts written in PERL, VB and WMI to perform Active Directory tasks
to manage computer accounts, domains, groups, OUs and user accounts
○ Server monitoring, patch application using SMS and WSUS, application monitoring
10/92 to 03/05 Clear Communications
PC Analyst, Technical Analyst (contract assignments) PC Support Specialist
○ Responsible for problem determination, problem/incident recording and problem
resolution and escalation.
○ Resolved user problems as skills permitted using available tools under procedures and
policies.
○ Remote instruction on restarting branch servers; diagnosis of more serious problems
and referral to second level NT/2000 support with accurate diagnosis.
○ Provided Active Directory security delegating permissions, group policy management
and auditing, Active Directory auditing/reporting, Active Directory backup/restore
○ Provided Windows 2000, Windows XP Professional, Office 2000, Office XP support; Dell,
HP, COMPAQ PC configuration; DSL/Broadband/Dialup support, installation and
configuration.
○ Responsible for building, installation, configuration and administration of PC's and
Server Hardware for Windows 2000 Server/Advanced server and Windows 2003
Server/Advanced Server.
○ Server monitoring, patch application, application monitoring
○ Wrote and used scripts written in PERL, VB and WMI to perform Active Directory tasks
to manage computer accounts, domains, groups, OUs and user accounts
Education
Northern Illinois University 1973-1977
Majored in History/Economics; Minored in Math and Educational Psychology
University of New Orleans 2004
Completed curriculum for the MCSA certification
Completed certified training for McAfee 4.0
Currently studying for CCNA exams
Engaged in M.I.T. OpenCourseWare Program
CERTIFICATIONS:
Skillsoft Certified Microsoft Office User Specialist Excel 2000
Skillsoft Certified Microsoft Office User Specialist Word 2000
Skillsoft Certified Microsoft Office User Specialist PowerPoint 2000