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  BMC
  Performance Manager
  Portal 2.3 /2.4




July 2006
Agenda

› The Past – History of BPM

› The Present   – What’s New

› The Future – What is coming in 2.4

› Reporting

› QA

› Demo

 2                       7/12/2006
  Let’s walk through a little
                                             2004
  history…

Our customers (and the market) told us              HELP!!!
 › Systems management products are too
   complex

› My environment   is getting more complex

› I’m getting more stuff to do but no more staff

› Make my life easier




   3                       7/12/2006
We listened

BMC Performance Manager still brings you the best of
both worlds…
 › with a hybrid approach
     Fully supported agent, KMs, and custom PSL
     An integrated Portal with remote monitoring solutions
     All the data in one place
and a route to BSM
 › Business Service Management is our passion
     BMC Performance Manager Portal is your path to get there




 4                             7/12/2006
BMC Approach
The Next Step in Management
Evolution
A single, integrated solution that brings together the robustness of
PATROL classic with the ease of use and implementation of PATROL
                               Express.

                                                                    Enterprise Event
                                                                      Integration

                                           PATROL         Service Level Management
                                           CLASSIC
Value




                                                      Advanced Troubleshooting

                                             Administration & Configuration

           PATROL
                                           Intelligent Automation
           EXPRESS
                       Performance Monitoring

          Up/Down Detection



    5                         7/12/2006
                                          Capabilities
BMC Performance Manager
Architecture
                                     Web Browser




                                     Performance
                                     Manager
                       Manager
                       Service
                       Impact




                                                             Portals
                                     Portal
                       Portal




                                                             Other
                                     BMC
     Tier 1 - Portal
                                      BMC Portal


                                                      Common
                                                     Repository




                       Remote Service
     Tier 2 – RSM(s)     Monitoring




                        Agent-less
     Tier 3 Managed    Managed node
                                                        BMC
             Nodes                                  Performance
                                                   Manager Agents



 6                       7/12/2006
    Setting up Monitoring
    Monitoring Hierarchy

    Account

        Object Group

                  Element

                       Application Class

                       Application Class

                  Element

                       Application Class

        Object Group
              .
              .
7             .               7/12/2006
      Event Management

Thresholds
 › Define criteria for OK, Warning and Critical status
 › Use Element Profiles to set baselines to apply across multiple
   elements

Notification
 › Set up rules that specify who receives notification when thresholds
   are violated
 › Notifications types include Email, wireless device & SNMP
 › Integrates with AlarmPoint, SIM, BEM, & 3rd party Event Managers
Blackouts
 › Scheduled intervals of time when monitoring is not desirable
   (maintenance windows)
 › Set globally or at element level
 › Allows recurrences (daily, weekly, monthly, yearly)

  8                         7/12/2006
       How To Upgrade?




               1.1                 1.2

Upgrade                                  2.3
Paths        PATROL
                                               2.4
             Express               2.1
              3.0.02



               2.0




   9                   7/12/2006
 BMC Performance Manager
 Portal Roadmap
 Q1 2006           Q2 2006            Q3 2006            Q4 2006            Q1 2007        Q2 2007
                                                                                      Calendar Quarters

                      BMC Performance                  BMC Performance                    BMC Performance
                      Manager Portal 2.1               Manager Portal 2.3                 Manager Portal 2.4


      High Availability
Improved clustering                                                               Focus on Solutions
   Pluggable Solutions                                                          Extend Infra Mgmt
SDK                                                                             Deliver App Mgmt
   PATROL Integration                                                               BSM Integration
Data in one place                                                               Cross launch / SSO
Reporting

                      BMC Performance
                      Manager Reporting
                            2.0                                              BSM Integration
                                                                   CMDB 2.0 read
                                                                   Focus on Large Environments
                                                                   Mass configuration
 Committed Dates                                                   Data access
                                                                   Reporting
 Preliminary Dates

   10                                      7/12/2006
BMC Performance Manager 2.3

Themes

›        Large Environment Support
          Mass Configuration & Bulk changes


›        BMC Atrium CMDB integration
          BSM Proactive Incident & Problem Management


›        Data Access
          Unlimited access to parameter data




    11                              7/12/2006
Large Environment Support


› Element Profiles
      Defines a baseline configuration for multiple elements
      Speeds configuration and change management across multiple elements


› Bulk configuration and CLI
      Command line interface to add/delete elements
      Batch Import of Elements from delimited file source (.csv)
      Requests elements Monitoring Info


› Custom Notifications
      Build notifications to fit IT/Corporate standards
      Define default templates using tokens and custom text




 12                              7/12/2006
Password Management

      Shared Credentials secures and eases user/password entries




13                         7/12/2006
Profiles & Password
Management




                              100




 14                   7/12/2006
Event Notifications



                                  Build your own notifications with dynamic tokens




 15                   7/12/2006
 BSM/CMDB Integration


Proactive Incident and Problem Management

› BMC Atrium CMDB
   Leverage discovery results when setting up monitoring
   Start monitoring with BPM immediately by checking one or
    many systems on the discovered list
   Stay in Sync - BPM reconciles its configured servers with
    CI assets in the CMDB
› Service Impact Manager integration
   Facilitates creation of service models in existing BPM
    environments
   Associate an infrastructure events impact on critical
    applications and systems


› Cross launch integration
   Jump to the causal event in BPM from other CMDB enable
    products
  (Remedy Help Desk, TM ART, SIM, and more to come)




   16                                    7/12/2006
BSM Integration




 17               7/12/2006
Cross Launch




 18            7/12/2006
   Charts, Views, Reports


› Health-At-A-Glance view
   Graphical view of the health of a system
    over time
   See alert status, key parameters, and active
    events in a single view


› Top “n” Views
   Point in time look at top/bottom resource
    consumers across the environment
   Quickly find top/bottom CPU, Memory and
    Disk consumers & more


› License Usage Reports
   Summary and detailed report of solution
    deployment in the Portal

     19                                7/12/2006
Reporting – Health at a Glance




 20                 7/12/2006
Reporting – Top N




 21                 7/12/2006
Reporting – Licensing
Information




      Summary
       Report                  Detailed
                               Report




 22                7/12/2006
What’s New – Improved
Usability & PATROL Integration


› Permission management enhancements
       Easier permission and rights management with new top level inheritance model

› Process Monitoring enhancements
       User-triggered Discovery features easier process monitoring capabilities

› Improved PATROL KM integration
       Detailed report provides parameter-by-parameter information on what's changed by
        add/refresh
       Synchronize thresholds via CLI command

› Install and Configuration Tool
       Out of the box troubleshooting and management tools
       Quickly zips up log files, easy view install log, and graphical maintenance for the
        embedded Oracle instance




 23                                   7/12/2006
  Performance Manager Solutions
  – Available in 2.3.00

BMC Performance Manager                  BMC Performance Manager
Express                                  For Business Applications 2.1.00
for Databases 2.3.00                     for Citrix Presentation Server 2.3.00
For Servers 2.3.00                       for Databases - DB2 UDB 2.3.00
for Mail Servers 2.3.00                  for Databases - Oracle 2.3.00
for Universal Devices 2.3.00             for Databases - MS SQL 2.3.00
for Web Application Servers 2.3.00       for Databases - Sybase 2.3.00
for Web Servers 2.3.00                   for Servers 2.3.00
for Lightweight Protocols 2.3.00         for Virtual Servers 2.1.01
for HW by Sentry Software 2.2.00         For WebSphere App Server 2.4.10




   24                        7/12/2006
Performance Manager Solutions
– Available in 2.3.00

BMC Performance Manager Integration with PATROL
for DB2 Universal Database 6.6.0
for Microsoft SQL Server 4.2.20
for Oracle 8.8.10
for Sybase 10.4.10
Internet Server Management 6.3.00
for Microsoft Exchange Servers 5.2.00
for OpenVMS 2.7.00
for Microsoft Windows Servers 3.2.20
for UNIX and Linux 9.3.00
for Log Management 2.2.00
for Siebel 3.6.00
for Virtual Servers 2.1.01
for Websphere MQ 4.4.00



  25                  7/12/2006
Data Access – (2.3)


                                                           BMC Portal
› Data Export
      Simultaneous write of Portal data into your                               Data Flow
       own Oracle DB or file
      Managed by a simple properties file – take all                             Dual
       or a subset of data                                                        Writes
                                                                 WEB
      Data organized to a flat schema for easy
       queries and reporting
                                                        App Server / BPM DB

› Data extract                                                         RSM         Customer DB
      Command line interface to request element,
       application and parameter data



                                                        Remotely Managed Nodes


 26                              7/12/2006
     BMC Performance Manager -
     Event Integrations




                                                              BPM Events integrated with other BMC products via SNMP and IIWS




                                                                                                                                BPM Events integrate to 3rd Party Event Mgrs via
                                                                                                                                                     SNMP
                                 BMC Performance Assurance
                                   BPM Exception Detector
                                   (adds exception scanning
                                       Module EPA data)
27                 7/12/2006
            Extensibility - Building/Customizing
            Your Own Solution


Extending BMC Performance Manager
 › Performance Manager Editor (PME) - An easy-to-use, wizard-driven web
   interface to extend the BMC Performance Manager capabilities/edit custom
   solutions

 › Software Developers Kit (SDK) - Build a new application class or an
     entire solution
       Fully documented, JAVA-based to quickly and easily write Java code to extend monitoring as
        needed
       XML based to leverage existing collectors
      Leverage the fully documented SDK to create new Performance Manager Solutions
      Java-based SDK allows you to create new collectors and application classes (remote
       actions, perform dynamic configuration, create custom help files, annotate data points, run reports, etc.)
      Contains APIs that provide Java class libraries and tools to build your own
       solutions/app classes using standard protocols (ie. SSH, PerfMon, RSTATD, WMI,
       Telnet, etc.)

 ›   The dev kit includes tools to generate the PAR (solution) file
       A single file simplifies packaging and installation
       28                                          7/12/2006
    BMC Performance Manager 2.4
    Coming in May

Themes


›   PM Solution Enablement
     Expand native remote solutions
     More robust features for existing solutions
     Introducing new solutions


›   Enterprise Reporting
    • Enterprise solution for customized reporting needs


›   BSM enablement and integration
     Application support for CMDB integration
     Improved cross launch and service management
      integration

    29                           7/12/2006
BMC Performance Manager 2.4

  Features
                                                                Customer
 • Oracle 10g / Solaris 10   Portal Infrastructure Support      Demand

 • Solution Enablement Support Features
      • Improved hierarchy and container grouping
      • Manual instance deletion capability                   BSM Integration
      • Performance improvements and connection mgmt

 • Patrol Integration support for local customizations (ie.
 local threshold settings)                                      Reporting


 • New Crystal-based enterprise reporting solution
                                                                Solution
 • Read/Write App/DB solutions from BMC Atrium CMDB            Enablement



   30                               7/12/2006
BMC Performance Manager 2.4

Features

›        Enterprise Reporting
          Continuous Data Export
            – Custom Oracle DB can be used as a data source for
                Crystal Reports or other 3rd party reporting tools.


›        Continuous Improvements
          Log File Monitoring – Search criteria improvements
            – Text Log
            – Event Logs




    31                            7/12/2006
  BMC Performance Manager 2.4

NEW Features

                                   •Element Profiles
                                     •Override Profile
                                           Threshold specific modifications




 Element Profile vs Override


   32                  7/12/2006
 BMC Performance Manager 2.4

NEW Features
› Continuous
  Improvements
   Log File Monitoring
     Search criteria
          improvements




       –   Windows
           Event Logs




  33                      7/12/2006
 BMC Performance Manager 2.4

NEW Features
› Continuous
  Improvements
   Log File Monitoring
     Search criteria
          improvements



       –   Text log files




  34                        7/12/2006
BMC Performance Manager 2.4

NEW Features

›    BSM enablement and integration
        BMC Atrium CMDB integration
         – BMC Performance Manager writes System, Database,
           Application, Disks and File System configuration items
           into the CMDB

        BMC Transaction Management Application Response Timer (TM-ART)
         – Display web application performance metrics directly into the
           Portal via a remote solution (NO AGENT Needed)

        BMC Service Level Management
         – Access BMC Performance Manager data to define key performance
           indicators (KPIs) based on user selected parameters allowing IT
           availability and performance inclusion in overall SLA measurements
35                            7/12/2006
Coming in 2.4
Release date: May 2007




              Reporting




 36               7/12/2006
BMC PM Reporting Strategy
Going Forward

3 Prong Approach:

      BMC PM Portal-based Reporting
        –Out of the box reports

      Data Access
        –Data extract for select parameter/threshold data
        –Data export for access to raw parameter data

      Performance Manager Reporting (PATROL)
        –Business Objects
        –Canned Reports
        –Ad-Hoc Operational Reporting
         »BO Reporting Studio


 37                            7/12/2006
BMC PM Portal –based Reporting


Health at a glance reporting
 •Quick view of element health (key
  performance/availability)
Top N reporting
 •Identify which element is most / least utilized
License Information
 •Performance Manager usage report




   38                  7/12/2006
Reports and Charts




 39                  7/12/2006
BMC PM Reporting Strategy
Going Forward

3 Prong Approach:

      BMC PM Portal-based Reporting
        out of the box reports

      Data Access
        Data extract for select parameter/threshold data
        Data export for access to raw parameter data

      Performance Manager Reporting (PATROL)
        Ad-Hoc Operational Reporting




 40                         7/12/2006
  Data Access (2.3)

Two options:                                                     BMC Portal
   Data Export – access to
     raw data
         -   Synchronous write from
             RSM to the Portal Data                                    WEB

             Store to an external                               Synchronous Writes
             customer defined
             file/database                                           App Svr

         -   Filtering capabilities via
             configurable properties file                                    RSM
             (Regex)                              Customer DB                        BPM DB

         -   Definable optional failover
             DB/CSV file

   Data Extract – access top parameters Remotely Managed Nodes
         - Delivered as a part of the Portal-based CLI (add,
           delete, refresh or get)
    41                                7/12/2006
  BMC Performance Manager 2.4

  NEW Features
  › Enterprise Reporting
           Continuous Data Export - Custom Oracle DB can be used as a data source
            for Crystal Reports or other 3rd party reporting tools.




                     WEB

              Synchronous Writes

                   App Svr


                           RSM
Customer DB                        BPM DB


Crystal
Reports



    42                               7/12/2006
            Remotely Managed Nodes
BMC PM Reporting Strategy
Going Forward

3 Prong Approach:

      BMC PM Portal-based Reporting
        out of the box reports

      Data Access
        Data extract for select parameter/threshold data
        Data export for access to raw parameter data

      Performance Manager Reporting (PATROL)
        Ad-Hoc Operational Reporting




 43                           7/12/2006
  Reporting Options -Today


BMC Performance Manager Reporting
 › Based on Business Objects (Web Intelligence) v6.5
 › No-cost for Performance Manager customers
 › Supports PATROL (agent-based) and v2.3/2.4 Portal
 › Full solution with:
   –Centralized data source
   –Universe
   –Out of the box reports (PATROL-only)
   –Report templates
   –Studio- custom report generator
    (optional: additional license fee)



    44                          7/12/2006
Summary



      Whether you use remote monitoring or not, BMC
     Performance Manager is your foundation for BSM –
       through the BMC Performance Manager Portal




                                                   CMDB




         Infrastructure Management                        End to End Application Management
                                                                    BMC Performance Manager
             BMC Performance Manager
                                                                BMC Transaction Management Suite
                  BMC Mainview
                                                                  Mainview Transaction Analyzer




45                                     7/12/2006
     QUESTIONS?


46      7/12/2006

				
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