Account_Management

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					ISI Account Management




An introduction
Contents

What do Account Managers do?
What do Account Managers do for Sites?
What do Account Managers do for ISI?
How to contact us?
What do we do?
• Unit Gameplans...                                                                                              • People understand Act Mgt concept & know who
                        IT Strategy
• Market Gameplans explain how the IT activity                                                                              Communication
                                                                                                                   to contact
  plan contributes to delivery of the key business                                                               • Communication Plan provides a single view of
  strategies over a 3-5 yr horizon                                                                                 stakeholders, planned communications & future
                                                                                                                   opportunities
• System maps provide high level documentation of
  existing application and infrastructure CRM & ATLAS road map
                                          landscapes                                                             • “Periodic newsletter / noticeboard” tailored to the
  supported by ISI. Includes details of interfaces
                                              2003
                                                CRM
                                                CRM
                                              feasibility
                                              feasibility
                                                            2004
                                                                FMS
                                                                FMS
                                                             invoicing
                                                              invoicing
                                                                           2005          2006         2007
                                                                                                                   site
  and business partner links.                               Customer care & retention
                                                            Customer care & retention


                                               ATLAS FI
                                               ATLAS FI

                                                        FPPS interim
                                                        FPPS interim
                                                                           New client
                                                                           New client “Everything else”
                                                                          acquisition “Everything else”
                                                                          acquisition

                                                                                                          FPPS
                                                                                                          FPPS
                                                                                                                 • Proactive engagement with customers, eg:
                                                                ATLAS
                                                                 ATLAS      ATLAS
                                                                            ATLAS
                                                               feasibility Outbound
                                                               feasibility Outbound
                                                                                         ATLAS
                                                                                         ATLAS
                                                                                        Inbound
                                                                                        Inbound                    SIM/SCM, Management teams, IT Steering
                                                                                                                   Groups




        Portfolio Management
 • Programme Management of IT related activities
   for the next 6-12 months at a site level
                                                                                                                     Service Management
                                                                                                                  • Point of escalation to the business & ISI
                                                                                                                  • Quarterly reviews with users to gauge their
       •single list of IT activities & high level                                                                   perception, identify opportunities and manage
        information, including stakeolders, timescales,                                                             expectations
        status & costs
                                                                                                                  • Review service delivery with ISI service providers,
       •regular monitoring of progress &                                                                            eg. GSM
        communication of status within the market
                                                                                                                  • Champion key user & functional expert
       •interface to local mgt team / IT Steering Group                                                             communities
 • Account Management representation in all                                                                       • Guardian of the site outage plan, disaster
   projects                                                                                                         recovery planning and IT security
                                                                                                                  • Assist S&F & local mgt to understand IT costs &
                                                                                                                    billings
What can we do for sites?

Ensuring our IT strategy fits the business need.
Improving Site IT processes and services
Increasing IT training opportunities on site
Working to turn your IT ideas into new projects
 that drive the business forward.
Making sure you have the right tools for your
 job
Understanding your issues and fixing the root
 causes.
Helping to improve team ways of working
How can we assist ISI?

             Business Priorities and constraints
           System maps and Game plans                      Help understand and manage
       Program management                                  expectations
                                                           Advice on communication channels
    Local Network
                                                           Promoting your project on site

Understand                                            Communicate &
the customer                                          receive feedback



                                                       Lessons learned
          Secure support, $ and People                 Site deployment advice
          Manage escalations                           SLA, KPI advice
                                                       Key User assignment advice

 Overcome barriers                                 Advice and learnings
Contacting us

Visit www.accountmanagement.mars
Click on the link to find a list of account
 managers
Or see the posters on your site

				
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