ISI Account Management
What do Account Managers do?
What do Account Managers do for Sites?
What do Account Managers do for ISI?
How to contact us?
What do we do?
• Unit Gameplans... • People understand Act Mgt concept & know who
• Market Gameplans explain how the IT activity Communication
plan contributes to delivery of the key business • Communication Plan provides a single view of
strategies over a 3-5 yr horizon stakeholders, planned communications & future
• System maps provide high level documentation of
existing application and infrastructure CRM & ATLAS road map
landscapes • “Periodic newsletter / noticeboard” tailored to the
supported by ISI. Includes details of interfaces
2005 2006 2007
and business partner links. Customer care & retention
Customer care & retention
New client “Everything else”
acquisition “Everything else”
• Proactive engagement with customers, eg:
Inbound SIM/SCM, Management teams, IT Steering
• Programme Management of IT related activities
for the next 6-12 months at a site level
• Point of escalation to the business & ISI
• Quarterly reviews with users to gauge their
•single list of IT activities & high level perception, identify opportunities and manage
information, including stakeolders, timescales, expectations
status & costs
• Review service delivery with ISI service providers,
•regular monitoring of progress & eg. GSM
communication of status within the market
• Champion key user & functional expert
•interface to local mgt team / IT Steering Group communities
• Account Management representation in all • Guardian of the site outage plan, disaster
projects recovery planning and IT security
• Assist S&F & local mgt to understand IT costs &
What can we do for sites?
Ensuring our IT strategy fits the business need.
Improving Site IT processes and services
Increasing IT training opportunities on site
Working to turn your IT ideas into new projects
that drive the business forward.
Making sure you have the right tools for your
Understanding your issues and fixing the root
Helping to improve team ways of working
How can we assist ISI?
Business Priorities and constraints
System maps and Game plans Help understand and manage
Program management expectations
Advice on communication channels
Promoting your project on site
Understand Communicate &
the customer receive feedback
Secure support, $ and People Site deployment advice
Manage escalations SLA, KPI advice
Key User assignment advice
Overcome barriers Advice and learnings
Click on the link to find a list of account
Or see the posters on your site