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					   Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                                          Appendix A




                                                                                                   Performance Indicators Reporting 09-10

          Performance indicator                                  Links                             Target                          09/10 Performance                                     SWOT analysis of indicator / general comments



                                                     Strategic
                                                                                                                                                                              Besides a SWOT analysis Include reasons for and any actions that
Number                 Description                   Direction          Lead officer        Annual          Quarter    Q1    Q2           Q3            Q4     Year to date
                                                                                                                                                                              are planned to improve current performance / any other comments.
                                                      Priority


                                                                                                             No
                                                                                                          quarterly
         Percentage of people who feel that          Community        Assistant Chief                                                                                         Place Survey carried out in 2008. Next survey will take place
 NI2                                                                                                       Target      N/A   N/A          N/A          N/A        61.40%
         they belong to their neighbourhood            Safety           Executive                                                                                             September to December 2010
                                                                                                           annual
                                                                                                         target only

                                                                                                             No
         Percentage of people who feel they                                                               quarterly
                                                     Community        Assistant Chief                                                                                         Place Survey carried out in 2008. Next survey will take place
 NI4     can influence decisions in their                                                                  Target      N/A   N/A          N/A          N/A         22.7
                                                       Safety           Executive                                                                                             September to December 2010
         locality                                                                                          annual
                                                                                                         target only


                                                                                          1% increase        No
                                                                                           per annum      quarterly
         Adult participation in sport and active   Health and well-      Head of
 NI8                                                                                     from baseline     Target      N/A   N/A          N/A          N/A        20.50%      An increase of 2.7%. This is the second best improvement in Suffolk.
         recreation                                     Being          Regeneration
                                                                                            (baseline      annual
                                                                                              17.8%)     target only



                                                                                                                                                                              A number of exercises have taken place during 2009/10 to establish
                                                                                                                                                                              baselines for NI14. In each case the out turn figure has shown the
                                                                                                                                                                              number of Avoidable Contacts to be c.20%. It appears, therefore, that
                                                                                                                                                                              the target has been exceeded (a lower amount is better). However, at
                                                                                                                                                                              the conclusion of each exercise, analysis of the recording has indicated
                                                                                                                                                                              that the levels of avoidable / unavoidable contact have been incorrectly
                                                                                                             No                                                               recorded. This is a particularly difficult NI to judge as all recording is
                                                                                                          quarterly                                                           subjective. Further trainiing has been undertaken to try to address the
                                                     Customer             Head of
 NI14    Avoidable contacts                                                                  40%           Target      N/A   N/A          N/A          N/A         N/A        recording issues. The fact that the NI has now been removed by the
                                                      Access          Customer Service
                                                                                                           annual                                                             CLG is, perhaps, symptomatic of the difficulties being faced with this NI
                                                                                                         target only                                                          overall. While the basic premise is good in that the idea is to remove
                                                                                                                                                                              any avoidable contact, having the recording always subjective means
                                                                                                                                                                              that the accuracy is difficult to assess. No further work will be
                                                                                                                                                                              undertaken with regard to this NI. Nevertheless, the training that has
                                                                                                                                                                              been undertaken has been invaluable in highlighting the issues of types
                                                                                                                                                                              of contact and the principles will continue to be taken forward within the
                                                                                                                                                                              context of customer access at WDC.


                                                                                                             No
                                                                                                                                                         114
                                                                                                          quarterly                                            114 offences
         Rate of proven re-offending by young        Community        Assistant Chief                                                                 offences
 NI19                                                                                    168 offences      Target      N/A   N/A          N/A                   (54 below
         offenders                                     Safety           Executive                                                                    (54 below
                                                                                                           annual                                                 target)
                                                                                                                                                       target)
                                                                                                         target only


                                                                                                                                                                              Currently, the re-offending rate of PPOs is not within the target, with
                                                                                                                                                                              290 offences committed by the 2009/10 cohort against a target of 256.
                                                                                                          No
                                                                                                                                                                              The first quarter of 2009/10 actually saw an increase in PPO re-
                                                                                                       quarterly
         re-offending rate of prolific & other       Community        Assistant Chief                                                                                         offending compared to the base level, whilst the latest quarter has
 NI30                                                                                    18% reduction Target          N/A   N/A          N/A          290         290
         priority offenders                            Safety           Executive                                                                                             shown an improvement, with 4 fewer offences than the target over that
                                                                                                        annual
                                                                                                                                                                              time-period. Although the number of re-offences at present has reduced
                                                                                                      target only
                                                                                                                                                                              compared to the baseline, it has only done so by 6.5% compared to the
                                                                                                                                                                              target of 18%




                                                                                                                                                15
    Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                                      Appendix A




          Performance indicator                               Links                         Target                               09/10 Performance                                      SWOT analysis of indicator / general comments



                                                  Strategic
                                                                                                                                                                             Besides a SWOT analysis Include reasons for and any actions that
Number                Description                 Direction        Lead officer      Annual          Quarter    Q1       Q2             Q3           Q4       Year to date
                                                                                                                                                                             are planned to improve current performance / any other comments.
                                                   Priority



                                                                                                     No
                                                                                                  quarterly                                                                  Place Survey carried out in 2008. Next survey will take place
         Repeat incidents of Domestic            Community       Assistant Chief
  NI32                                                                                28%          Target       N/A      N/A            N/A        14.40%       14.40%       September to December 2010
         Violence                                  Safety          Executive
                                                                                                   annual
                                                                                                 target only

                                                                                                                                                                             Completions for 2009/10 were higher than expected given the downturn
                                                                                                                                                                             in the housing market and are comparable to 2008/09 figures (263).
                                                                                                     No
                                                                                                                                                                             Site visits confirmed completions at a number of sites which have yet to
                                                                 Head of Shared                   quarterly
                                                                                                                                                                             receive a final inspection by Building Control or entered in Council Tax
 NI154   Net additional homes provided             Housing        Service with        193          Target       N/A      N/A            N/A          N/A          280
                                                                                                                                                                             records. The current downturn in the housing market is expected to
                                                                     SCDC                          annual
                                                                                                                                                                             continue to impact on completions for 2010/11. It is anticipated that a
                                                                                                 target only
                                                                                                                                                                             substantial development (800 units in total) will commence during
                                                                                                                                                                             2011/12


                                                                                                     No
                                                                                                                                                                             The target was missed due to the very low number of private
                                                                    Head of                       quarterly
                                                                                                                                                                             development schemes and the consequent loss of section 106
 NI155   New afordable homes (gross)               Housing      Environment and       120          Target       N/A      N/A            N/A                       92
                                                                                                                                                                             properties coming through. There are however a further 77 units that
                                                                    Housing                        annual
                                                                                                                                                                             will be on site during the early part of 2010/11.
                                                                                                 target only




                                                                    Head of
         Number of households living in                                                                                                                                      A very pleasing reducing trend continues but caution is required
NI156                                             Housing         Environment          55                        36       29            21           20           20
         temporary accommodation                                                                                                                                             as the long term impact of the recession has yet to unwind.
                                                                  and Housing




                                                                Head of Shared
         Processing of planning
NI157a                                          Environment      Service with        72.00%          72.00%    66.66%   100%           75%           75.00%    81.25%
         applications - Major applications
                                                                    SCDC




                                                                Head of Shared
         Processing of planning
NI157b                                          Environment      Service with        85.00%          85.00%    90.62%   87.32%        87.69%       95.00%       90.00%
         applications - Minor applications
                                                                    SCDC




                                                                Head of Shared
         Processing of planning
NI157c                                          Environment      Service with        95.00%          95.00%    94.47%   94.59%        94.15%         98.77%     95.45%
         applications - Other applications
                                                                    SCDC




                                                                                                                                              16
    Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                                Appendix A




          Performance indicator                               Links                           Target                             09/10 Performance                                     SWOT analysis of indicator / general comments



                                                  Strategic
                                                                                                                                                                             Besides a SWOT analysis Include reasons for and any actions that
Number                Description                 Direction        Lead officer       Annual           Quarter    Q1      Q2            Q3               Q4   Year to date
                                                                                                                                                                             are planned to improve current performance / any other comments.
                                                   Priority



                                                                                                                                                                             19 Properties remain non-decent under the governments
                                                                                                                                                                             definition. 17 however in 2008. Next survey will take place
                                                                                                                                                                             Place Survey carried out have refused to have non essential
                                                                    Head of
                                                                                                                                                                             improvement works undertaken, and signed documented
                                                                                                                                                                             September to December 2010
                                                                   Revenues,
                                                                                                                                                                             refusals are present to support this and as such are no longer
NI158    % Non-decent council homes               Housing         Benefits and          0%              0.6%     0.37%   0.19%         0.08%         0.04%      0.04%
                                                                                                                                                                             required to be reported to the HCA. 2 further hard to access
                                                                    Tenants
                                                                                                                                                                             properties remain outstanding for essential rewiring works, and
                                                                    Services
                                                                                                                                                                             arrangements are being made by our estate management team
                                                                                                                                                                             to allow access.

                                                                                                      No
                                                                                                   quarterly                                                                 Position as of April 2010 includes sites allocated in the Proposed
                                                             Head of Shared
         Supply of ready to develop                                                                 Target                                                                   Submission (Final Draft) of the Site Specific Allocations DPD
NI159                                           Regeneration  Service with             146%                       N/A     N/A           N/A           N/A      178.40%
         housing sites                                                                              annual                                                                   and Lake Lothing and Outer Harbour Area Action Plan (Further
                                                                 SCDC
                                                                                                    target                                                                   Preferred Options).
                                                                                                     only

                                                                                                      No
                                                                    Head of
                                                                                                   quarterly
                                                                   Revenues,
         Tenants Satisfaction with                                                                  Target
NI160                                             Housing         Benefits and          N/A                       N/A     N/A           N/A           N/A      86.00%        Next due 2010/11
         landlords                                                                                  annual
                                                                    Tenants
                                                                                                    target
                                                                    Services
                                                                                                     only


                                                                                                                                                                             Actual performance is captured as part of final accounts
         Total net value of cash releasing                         Director of        £1,600k                                                                   See
NI179                                           Performance                                             N/A       N/A     N/A           N/A        N/A                       closedown, and is reported / submitted in July each year. NI 179
         VFM gains                                                 Resources         cumulative                                                               Comment
                                                                                                                                                                             figures will be reported in the 2010/11 quarter 1 report.




                                                                                                                                              17
    Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                                    Appendix A




          Performance indicator                               Links                         Target                                    09/10 Performance                                      SWOT analysis of indicator / general comments



                                                  Strategic
                                                                                                                                                                                   Besides a SWOT analysis Include reasons for and any actions that
Number                Description                 Direction        Lead officer        Annual        Quarter     Q1             Q2           Q3            Q4       Year to date
                                                                                                                                                                                   are planned to improve current performance / any other comments.
                                                   Priority



                                                                                                                                                                                   Upper quartile achieved compared to like for like LAs. This NI
                                                                    Head of                                                                                                        Place Survey carried out in 2008. NextCouncilwill educating
                                                                                     Average of                                          3rd in group                              measures the effectiveness of the survey in take place
                                                                   Revenues,                                   6th (April                                 4th in                   September to December 2010 to their circumstances as well as
         Changes in HB/Ctax Benefit                                                  Comparator                                              as at                  4th in group   customers to notify changes
NI180                                             Housing         Benefits and                        13th     data only 10th                           group for
         entitlements within the year                                                  Group H                                            December                  for 2009/10    steps taken to identify unreported changes. The DWP use this
                                                                    Tenants                                    available)                                2009/10
                                                                                      from DWP                                               2009                                  NI to gauge how successful an LA is in minimising error and
                                                                    Services
                                                                                                                                                                                   fraud in the Benefits system.




                                                                    Head of
                                                                                                                                                                                   DWP subsidy clawback rework and delays obtaining corporate
         Time taken to process Housing                             Revenues,
                                                                                                                                                                                   consent to recruit 4 new starters impacted on performance for
NI181    Benefit / Council Tax Benefit new        Housing         Benefits and         15 days       15 days   27 Days    22 Days          11 Days      10.4 Days    16.6 days
                                                                                                                                                                                   first 2 quarters. Out turn has just exceeded tolerance of 16.5
         claims and change events                                   Tenants
                                                                                                                                                                                   days.
                                                                    Services




                                                                    Head of
         Satisfaction of businesses with         Customer                                                                                                                          Calculated (using the standard method) from 552 questionaires
NI182                                                             Environment           76%                      83%        82%              82%          81%           82%
         local authority regulatory services      Access                                                                                                                           sent out with 260 returned.
                                                                  and Housing




                                                                                                     No
                                                                    Head of
                                                                                                  quarterly
                                                                   Revenues,
                                                 Health and                                        Target                                                                          This result is based on a snapshot of the data taken on 12th
NI184    Compliant food establishments                            Benefits and          80%                      N/A            N/A          N/A          82.00%      82.00%
                                                 well-Being                                        annual                                                                          April 2010.
                                                                    Tenants
                                                                                                   target
                                                                    Services
                                                                                                    only



                                                                                                     No
                                                                   Head of                        quarterly
         CO2 reductions from WDC                                 Partnership                       Target
NI185                                           Environment                             New                      N/A            N/A          N/A                                   Figures not provided
         operations                                             Management &                       annual
                                                                 Procurement                       target
                                                                                                    only



                                                                                                     No
                                                                                                  quarterly
         Per Capita reduction in CO2                                Head of
                                                                                                   Target
NI186    emmissions in the Local Authority      Environment       Environment           New                      N/A            N/A          N/A                                   Figures not provided
                                                                                                   annual
         area                                                     and Housing
                                                                                                   target
                                                                                                    only




                                                                                                                                                   18
    Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                                  Appendix A




          Performance indicator                               Links                          Target                               09/10 Performance                                      SWOT analysis of indicator / general comments



                                                  Strategic
                                                                                                                                                                              Besides a SWOT analysis Include reasons for and any actions that
Number                Description                 Direction        Lead officer         Annual        Quarter    Q1         Q2           Q3               Q4   Year to date
                                                                                                                                                                              are planned to improve current performance / any other comments.
                                                   Priority




                                                                                                      No                                                                      Place Survey carried out in 2008. Next survey will take place
                                                                                                   quarterly                                                                  September to December 2010
                                                                    Head of
                                                                                                    Target
NI187    Tackling fuel poverty                    Housing         Environment        No Target set               N/A       N/A           N/A        N/A          34.00%
                                                                                                    annual
                                                                  and Housing
                                                                                                    target
                                                                                                     only



                                                                                                      No
                                                                                                   quarterly                                                                  Waveney's evidence in support of attainment of "level 2" has
                                                                    Head of
                                                                                                    Target                                                                    been submitted to SCC. They have collated similar evidence
NI188    Adapting to climate change             Environment       Environment           Level 2                  N/A       N/A           N/A        Level 2      Level 2
                                                                                                    annual                                                                    from the rest of Suffolk and confirmation of Level 2 is anticipated
                                                                  and Housing
                                                                                                    target                                                                    in due course.
                                                                                                     only


                                                                                                                                                                              This NI is overseen by EA with SCC involved in data gathering.
                                                                                                                                                                              It should eventually evolve into a SMART indicator but is
                                                                                                      No
                                                                                                                                                                              presently in a transitional period and has little value. WDC is
                                                                                                   quarterly
                                                                                                                                                                              proactive in the majority of flood and water management issues.
         Flood and coastal erosion risk                               Strategic                     Target
NI189                                           Environment                              80%                     N/A       N/A           N/A        N/A          81.00%       Strong in coastal matters and aware / improving in surface water
         management                                                    Director                     annual
                                                                                                                                                                              management issues that are a work in progress for most LAs in
                                                                                                    target
                                                                                                                                                                              response to the Pitt recommendations after significant inland
                                                                                                     only
                                                                                                                                                                              flooding in 2007. The Flood and Water Management Act 2010
                                                                                                                                                                              will clarify roles and responsibilities.



                                                                   Head of
         Residual household waste per                            Partnership
NI191                                           Environment                            420Kgs         105Kgs 108.16Kgs   108.93Kgs   104.59Kgs                                Figures not provided
         household                                              Management &
                                                                 Procurement




                                                                   Head of
         % of Household waste sent for                           Partnership
NI192                                           Environment                            57.00%                   56.97%   56.46%          54.73%                               Figures not provided
         reuse, recycling and composting                        Management &
                                                                 Procurement




                                                                                                                                               19
    Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                            Appendix A




          Performance indicator                               Links                      Target                                  09/10 Performance                                    SWOT analysis of indicator / general comments



                                                  Strategic
                                                                                                                                                                           Besides a SWOT analysis Include reasons for and any actions that
Number                Description                 Direction        Lead officer      Annual       Quarter      Q1         Q2            Q3            Q4    Year to date
                                                                                                                                                                           are planned to improve current performance / any other comments.
                                                   Priority




                                                                                                                                                                           Place Survey carried out in 2008. Next survey will take place
                                                                                                                                                                           September to December 2010
                                                                   Head of
                                                                 Partnership
NI193    Municipal waste landfilled             Environment                          47.00%                  46.35%     46.39%        48.71%                               Figures not provided
                                                                Management &
                                                                 Procurement




                                                                   Head of
         Reduction in NO2 and primary
                                                                 Partnership
NI194    PM10 emissions from WDC                Environment                                                   N/A         N/A          N/A            N/A                  figures not provided
                                                                Management &
         Assets
                                                                 Procurement




                                                                                                            L - 0%                 L - 0%         L - 3%    L - 1%
                                                                   Head of   L - 3%                               D-                         D-                      D-
         Improved street & environmental                                             D - 7%                                                          D - 7% 3.33%
                                                                 Partnership                                2%                    1%
NI195    cleanliness (levels of litter,         Environment                               G                            Due Nov 09                                    G-
                                                                Management & - 1%                            G - 1%                 G - 0%
         detritus, graffiti & fly posting)                                                                                                        G - 0%    0.33%
                                                                 Procurement        F - 2%                        F-                      F-
                                                                                                                1%                   0%                           F-
                                                                                                                                                   F - 0%     0.33%




                                                                                                                                             20
       Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                                   Appendix A




             Performance indicator                               Links                         Target                                09/10 Performance                                  SWOT analysis of indicator / general comments



                                                     Strategic
                                                                                                                                                                              Besides a SWOT analysis Include reasons for and any actions that
Number                   Description                 Direction        Lead officer      Annual          Quarter    Q1        Q2             Q3           Q4    Year to date
                                                                                                                                                                              are planned to improve current performance / any other comments.
                                                      Priority



                                                                                                                                                                              Essentially, this has gone red because we are capturing
                                                                       Head of                                                                                                accurate data from the public Next survey it easier for them to
                                                                                                                                                                              Place Survey carried out in 2008.and making will take place
            Improved street & environmental                                                                                                                                   September to December 2010 time our enforcement capacity has
NI196                                              Environment       Environment          2               2         2         4              4           4          4         report incidents. At the same
            cleanliness (fly tipping)
                                                                     and Housing                                                                                              reduced from a team of 4 to approx 0.5.



                                                                                                                                                                              Figures are still provisional but unlikely to change significantly.
                                                                                                                                                                              Due to a change to quarterly monitoring (from monthly) in the
            Percentage of invoices for                                                                                                                                        last quarter of the year, as a result of other high priority activities
            commercial goods & services                                                                                                                                       and Navision implementation work, areas of reduced
                                                                      Director of
BV 8        paid by WDC within 30 days of          Performance                          97.00%                    97.41%    94.57%          98.41%    95.64%    96.56%        performance have not been proactively chased by the team.
                                                                      Resources
            receipt or within the agreed                                                                                                                                      Ultimately service managers have a responsibility for ensuring
            payment terms                                                                                                                                                     that invoices in their service area are passed to the Finance
                                                                                                                                                                              team promptly. The Finance team collect the data but
                                                                                                                                                                              improvements require corporate ownership through CMT.


                                                                                                                                                                              In 2006/7 collection was 95.20 %, this has been improved in
                                                                                                                                                                              2008/9 to 97.07% and even though we have gone through the
                                                                       Head of                                                                                                economic downturn, which has been evidenced by increased
                                                                      Revenues,                                                                                               number of insolvesies and information given by customers,
            Percentage of council tax
BV 9                                               Performance       Benefits and       97.50%                     28.77%   26.14%        27.29%      14.83%     97.03%       collection has been maintained. For 2010/11 the recovery
            collected by WDC in the year
                                                                       Tenants                                                                                                timetable has been amended so that enforcement action is
                                                                       Services                                                                                               taken earlier in the financial year for those customers who do not
                                                                                                                                                                              pay until summons / bailiff action is taken to allow them to
                                                                                                                                                                              manage their budgets within the financial year.


                                                                                                                                                                              The economic downturn has effected the collection rate as
                                                                                                                                                                              £164K remains unpaid due to 4 companies going into
                                                                       Head of
                                                                                                                                                                              insolvency. Additionally, 4 further hereditaments have had their
                                                                      Revenues,
            Percentage of non-domestic                                                                                                                                        Rateable Value increased toward the end of the year totalling,
BV10                                               Performance       Benefits and       99.00%                    30.22%     32.81%       25.51%      9.15%      97.03%
            rates collected                                                                                                                                                   £144K. Had these monies been collected the collection rate
                                                                       Tenants
                                                                                                                                                                              would be 98.95%. A further £55k is now at enforcement stage
                                                                       Services
                                                                                                                                                                              for 5 hereditaments and had all of this been collected, then we
                                                                                                                                                                              would have achieved a collection rate of 99.22%



                                                                                                       No
            Number of non-WDC-owned                                                                                                                                           Target exceeded by virtue of a comprehensive sweep of all
                                                                                                    quarterly
            vacant dwellings returned to                               Head of                                                                                                empty properties flollowed by a targetted mailshot to suitable
                                                                                                     Target
BV64        occupation or demolished during           Housing        Environment          20                       N/A       N/A           N/A           N/A       50         premises. This resulted in a big response of owners taking up
                                                                                                     annual
            the financial year as a direct                            and Housing                                                                                              advice from the Private Sector Team. The target for 2010/11
                                                                                                     target
            result of action by WDC                                                                                                                                           should still be around 20.
                                                                                                      only




                                                                                                                                                 21
   Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                           Appendix A




          Performance indicator                              Links                      Target                               09/10 Performance                                   SWOT analysis of indicator / general comments



                                                 Strategic
                                                                                                                                                                      Besides a SWOT analysis Include reasons for and any actions that
Number               Description                 Direction        Lead officer      Annual       Quarter    Q1       Q2             Q3           Q4    Year to date
                                                                                                                                                                      are planned to improve current performance / any other comments.
                                                  Priority




                                                                                                                                                                      Place Survey carried out in 2008. Next survey will take place
                                                                                                                                                                      September to December 2010

                                                                                                                                                                      The Council and housing staff have focussed a lot of energy on
                                                                   Head of
         Rent collected by WDC as a                                                                                                                                   the new ICT system that became effective on the 5 April. Arrears
                                                                  Revenues,
         proportion of rents owed on                                                                                                                                  wok was suspended to help with the preparations. However, due
BV66a                                             Housing        Benefits and       98.00%       90.60%    92.09%   95.01%        97.65%      97.71%     97.71%
         Housing Revenue Account                                                                                                                                      to some robust arrears recovery prior to Christmas and the
                                                                   Tenants
         dwellings                                                                                                                                                    effect of the two 'rent free' weeks, it has resulted in the outturn
                                                                   Services
                                                                                                                                                                      being just below the target. This is regarded as positive.




                                                                                                                                         22
     Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                                Appendix A




           Performance indicator                               Links                       Target                                   09/10 Performance                                   SWOT analysis of indicator / general comments



                                                   Strategic
                                                                                                                                                                              Besides a SWOT analysis Include reasons for and any actions that
Number                 Description                 Direction        Lead officer      Annual        Quarter      Q1          Q2            Q3           Q4     Year to date
                                                                                                                                                                              are planned to improve current performance / any other comments.
                                                    Priority




          Housing Benefit overpayments                                                                                                                                        Place Survey carried out in 36.13% and this year we place achieved
                                                                                                                                                                              In 2008/9 collection was 2008. Next survey will take have
          recovered during the period as a                           Head of                                                                                                  September to increase in the collection rate, ensuring that all
                                                                                                                                                                              a significant December 2010
          %ge of the total amount of HB                             Revenues,
                                                                                                                                                                              possible benefit arrears payments are being used to reduce
BV 79b    overpayment debt o/s at the start         Housing        Benefits and       39.00%        9.75%     13.31%       19.06%        17.65%       5.44%      41.71%
                                                                                                                                                                              overpayment outstanding. Also, the recoveries team have in
          of the period plus amount of HB                            Tenants
                                                                                                                                                                              place an improved timetable and now use county court claims /
          overpayments identified during                              Services
                                                                                                                                                                              judgements and debt collection agency to obtain payments.
          the period




                                                                 Head of Shared
          Percentage of new homes built
BV106                                            Regeneration     Service with        70.00%                    N/A         N/A           N/A           N/A      78.72%
          on previously developed land
                                                                     SCDC




          Percentage of WDC buildings                               Head of
                                                                                                                                                                              The measurement of this indicator is no longer appropriate for
          open to the public in which all         Customer        Partnership                                 No Data     90.3% to      90.3% to
BV 156                                                                                 92%                                                            90.30%    90.30%        WDC and will be replaced as at the 1st April 2010 by a local
          public areas are suitable for, and       Access        Management &                                 Available     date          date
                                                                                                                                                                              indicator WDC 0072.
          accessible to, disabled people                          Procurement



                                                                     Head of
                                                                                                                                                                              There are increasing numbers of properties that are sheltered
                                                                    Revenues,
          Average time taken to re-let                                                                                                                                        housing units that are receiving no bids and no expressions of
BV212                                               Housing        Benefits and       40 Days       40 Days 32.5Days      36.1 Days 37.2Days         45Days      45Days
          Waveney District Council housing                                                                                                                                    interest. This results in long void periods being incurred again
                                                                     Tenants
                                                                                                                                                                              having a negative effect on the overall performance.
                                                                     Services




                                                                     Head of                                                                                                  Benefits team have prioritised the identification and clearance of
          Local authority overpayment error                         Revenues,                                                                                                 cases likely to impact on LA error overpayments, and we have
L6        less than 0.48% of subsidy                Housing        Benefits and       <0.48%        < 0.48%    0.26%       0.46%         0.48%        0.44%      0.44%        continued to monitor performance on a monthly basis. This has
          claimed at full rate                                       Tenants                                                                                                  ensured we remained under the 0.48% threshold on Benefit
                                                                     Services                                                                                                 expenditure of £42 million to maximise income to the Council.




                                                                                                                                                23
       Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                                             Appendix A




             Performance indicator                               Links                        Target                                09/10 Performance                                    SWOT analysis of indicator / general comments



                                                     Strategic
                                                                                                                                                                              Besides a SWOT analysis Include reasons for and any actions that
Number                   Description                 Direction        Lead officer      Annual         Quarter      Q1       Q2            Q3           Q4     Year to date
                                                                                                                                                                              are planned to improve current performance / any other comments.
                                                      Priority


                                                                                                                                                                              Once again this year’s HR4 figure has decreased from last year
                                                                                                                                                                              and now stands at 7.69 days per fte, again meeting the target
                                                                                                                                                                              Place Survey carried out in 2008. Next survey will take place
                                                                                                                                                                              set of 8.0 days.
                                                                                                                                                                              September to December 2010
                                                                                                                                                                              This reflects a number of proactive interventions made by the
                                                                                                                                                                              HR Team and managers throughout the authority.

                                                                                                                                                                              Managers are now used to receiving quarterly statistics and
                                                                                                                                                                              details of their team’s absence. They take much more
                                                                                                                                                                              responsibility in managing absence on a day to day basis and
                                                                                                                                                                              feel much more confident in taking initial action where
                                                                                                                                                                              appropriate, without reference to HR. They continue to use
                                                                                                                                                                              informal monitoring arrangements where staff meet trigger
                                                                                                                                                                              points (3 absences in one year) and use return to work
                                                                                                                                                                              interviews as a matter of course to ensure staff are aware of the
                                                                                                                                                                              effects of any absence on the team.

            Number of days/shifts lost to
                                                                    Assistant Chief
HR 4        WDC due to sickness absence            Performance                          8.0 Days                 1.34 Days   1.89         1.69          1.70   7.69 Days
                                                                      Executive
            (Modified BV12)
                                                                                                                                                                              The long term element of this has improved most significantly
                                                                                                                                                                              and HR and managers work very closely together in involving
                                                                                                                                                                              occupational health at an early stage. The advent of “fit notes”
                                                                                                                                                                              should improve this further as those off long term are
                                                                                                                                                                              encouraged to return to work to undertake different/lighter
                                                                                                                                                                              duties.

                                                                                                                                                                              In terms of short term absence this has increased by 10% on
                                                                                                                                                                              last years figure of 2.84. This may have been due to the swine
                                                                                                                                                                              flu outbreak and staff feeling that even with minor symptoms
                                                                                                                                                                              they should not come into work. Of the total days attributed to
                                                                                                                                                                              short term absence, over half of these were put down to either
                                                                                                                                                                              flu/colds etc or stomach/liver/kidney (35% and 18.5%
                                                                                                                                                                              respectively).

                                                                                                                                                                              Only 5.5% of the short term days lost were attributed to
                                                                                                                                                                              stress/depression/anxiety.




                                                                                                                                                 24
   Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                               Appendix A




         Performance indicator                               Links                      Target                       09/10 Performance                                  SWOT analysis of indicator / general comments



                                                 Strategic
                                                                                                                                                             Besides a SWOT analysis Include reasons for and any actions that
Number               Description                 Direction        Lead officer      Annual       Quarter   Q1   Q2          Q3           Q4   Year to date
                                                                                                                                                             are planned to improve current performance / any other comments.
                                                  Priority




                                                                                                                                                             Place Survey carried out in 2008. Next survey will take place
                                                                                                                                                             September to December 2010




                                                                                                                                 25
   Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                               Appendix A




         Performance indicator                               Links                      Target                       09/10 Performance                                  SWOT analysis of indicator / general comments



                                                 Strategic
                                                                                                                                                             Besides a SWOT analysis Include reasons for and any actions that
Number               Description                 Direction        Lead officer      Annual       Quarter   Q1   Q2          Q3           Q4   Year to date
                                                                                                                                                             are planned to improve current performance / any other comments.
                                                  Priority




                                                                                                                                                             Place Survey carried out in 2008. Next survey will take place
                                                                                                                                                             September to December 2010




                                                                                                                                 26
   Red (5% or more below target) Amber (between 1 5% of target) Green (on target)                                                                                                                                               Appendix A




         Performance indicator                               Links                      Target                       09/10 Performance                                  SWOT analysis of indicator / general comments



                                                 Strategic
                                                                                                                                                             Besides a SWOT analysis Include reasons for and any actions that
Number               Description                 Direction        Lead officer      Annual       Quarter   Q1   Q2          Q3           Q4   Year to date
                                                                                                                                                             are planned to improve current performance / any other comments.
                                                  Priority




                                                                                                                                                             Place Survey carried out in 2008. Next survey will take place
                                                                                                                                                             September to December 2010




                                                                                                                                 27

				
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