Medina Hou S FOR TH E ISLE O
QUALITY HOMES AND SERVICE
for the Community Forum! pages 4/5
IN THIS ISSUE:
Launching Volunteer Name our Enter our
Prizes for and learn butterfly - Gardening
Projects to drive! win a hive Competition
PAGE 5 PAGE 7 PAGE 9 PAGE 14
the heart of the business. Don’t forget, the
meetings are open to all residents, so if you are
Welcome t N e interested, look for details on our website.
Medina Housin Preston Close is coming to fruition, with the
new play area, community flat and fencing all
making significant differences to the locality.
Our plan is to move on to Slade Road next,
Reporting to You so residents of that neighbourhood can look
by Martyn Pearl, Managing Director
forward to some contact from us over the next
elcome to the Spring edition of
Medina Housing News. As we start Our performance measures have improved,
to see the flowers emerging from a which indicates that we have really begun to get
pretty punishing winter, those of you who have things right consistently. Many thanks to those
benefited from our Growing Spaces project of you who have become involved as mystery
(see page 7) will no doubt be thinking of what shoppers and in other ways. Your input helps us
you will plant this year. Needless to say, Maria to keep on track.
Wilkinson, the driving force behind Growing
Spaces, has not been idle and you will all see Finally, we are looking forward to our first
the impact of her promotion of edible planting handovers on the new Pan Meadows site (page
across our neighbourhoods. 13) after many years in the pipeline. These will
offer good quality homes for Island households
It is good to report progress on a number of in need, which is a real bonus.
fronts. The Medina Community Forum (pages
4/5) has had its first meeting and will represent Have a good Easter and I look forward to seeing
the views and perspectives of residents at many of you over the coming months.
Lugley House, Lugley Street, Newport, Isle of Wight PO30 5EL
Main switchboard: (01983) 822811 Fax: (01983) 825002
Our offices are open from 8.30am to 5pm Monday to Thursday
and 8.30am to 4.30pm on Friday.
Payments can be made at Lugley House before 4pm.
How to contact
Repairs Hotline: 0800 9 522225
Spectrum 8am to 6pm, Monday to Friday.
Medina Out of hours (emergency repairs only): 0800 9 522225
Front cover: members of
the Community Forum - see
If you would like this document translated,
Please ask us if you need any of our please call us on (01983) 822811.
publications in a different format,
such as large print, in Braille, on
CD or on audio cassette. We are a
member of Language Line and will
provide translation of information on
request. All information is provided
free of charge. Printed on the Isle of
Wight on 50% recycled
We are More jobs for
Spectrum the future
medina by Maria Wilkinson,
Community Enterprise Manager
rom 1 February, all companies in the Spectrum
family have a new name and a new look. We
are now known as Spectrum Medina and our
new logo (above) uses the Spectrum purple lozenge.
Our magazine, leaflets and website have already
changed, and over the coming weeks you will notice
everything else is changing over too.
Creating One Organisation
Medina is part of the Spectrum Housing Group, and
one of the core values in our corporate plan is to
create One Organisation. Changing our logo and
visual identity is the best way to show that we are all
part of the same organisation.
Still a local, personal service
This is not a legal name change, so we will still be
trading as Medina Housing Association. This is the
name we will use on any forms or agreements.
Pictured above (clockwise from front): Richard Ward,
You will still deal with Medina Housing Association Steve Simpson, Ian Clapham, Emma Reynolds and
from our offices in Newport and through our Mike Moorton.
Maintenance Direct in Ryde. As the Future Jobs initiative, which aimed to get
We will still provide the same high levels of personal unemployed people back to work, comes to an
service that you expect from us. end, we are pleased to have been able to recruit
seven new employees for the final phase of the
Keeping costs down programme.
We have thought about cost at every stage of the
process and we always make every effort to keep As part of a new contract with 3SC, Richard Ward
costs down. is working in Maintenance Administration at our
Ryde Unit; Steve Simpson and Mike Moorton are
To save money, we have been running down our
working for Maintenance Direct; Emma Reynolds
stocks of items with the old logo on. New items will
is Active Communities Assistant; and Kayleigh
be produced with the new logo. We have also been
Eagle is Admin and Events Assistant at the
using in-house staff to organise the rebrand instead
Foyer. The final two recruits, Olly Attrill and Ian
of using an external agency.
Clapham, started on 28 February and are working
There is a budget set aside for things like stationery, with the new Neighbourhood Impact Team (see
signs and uniforms, but we can save money when page 10).
purchasing these because we are now buying in
bulk quantities. Over the past 18 months we have placed 21 young
We think that being One Organisation will help us people, some of whom have now become
save money in the long term by getting better deals permanent members of staff.
on things that we buy, and winning more contracts
If you would like a free
across the business.
fridge magnet so you
Any questions? can keep our Repairs
If you have any questions about our new look, Hotline number to
please contact Kate Bucci on (01983) 824336 or hand, please call
e-mail Kate.Bucci@medinahousing.co.uk the number on it or
Corporate News 3
Resident scrutiny Introducing the Medina
in Spectrum Housing Group Community Forum
by Yasmin White, Resident Involvement Manager
In September 2010, new Housing Association
he Tenant Services Authority (TSA), the Boards were launched across the Spectrum
Observe - examine - investigate - search - inquire
independent regulator for affordable Housing Group to make it easier to discuss issues
housing in England, works with landlords of common interest and importance ranging from
like Spectrum Medina to improve services for policy and budgets to service standards. Six
residents. The TSA expects us to engage well with Community Forums have also been introduced. The
our residents, and invite them to scrutinise what Medina Community Forum had its first meeting on
we do and constructively challenge us if we need to 16 February 2011.
improve. The Community Forum’s committee has
a resident majority and a small number of
At Group level, Spectrum Residents’ Group
independent members. They will scrutinise our
(SRG) has a scrutiny role. They look at Group Board
performance and improvement plans, and get
decisions and business plans to make sure that
involved in making decisions about budgets and
residents’ views and needs are always taken into
the services we should deliver to residents in our
account. Each year they examine a service area in
neighbourhoods (‘Local Offers’).
close detail to work out what needs to be improved.
Our officers are accountable to the Community
Last year the SRG looked at value for money, Forum and will work with them to address
making a number of recommendations about how problems. Members also have direct access to our
repairs and maintenance and service charges could Board.
be made more efficient, and how the organisation Unlike the TCC, Community Forum members do
could track savings to ensure they are ploughed not represent geographical areas. Their role does
back into frontline services for residents. not include taking up personal issues for individual
residents. However it does include championing
In 2011 the SRG will look at housing management resident involvement.
across the Group, including dealing with anti-social
behaviour and managing tenancies.
Come and join us!
The dates of the Community Forum meetings
in 2011 will be:
13 April • 15 June • 17 August
12 October • 14 December
at the Riverside Centre, The Quay, Newport
PO30 2QR at 5.30pm for 6pm.
For the first half hour there is a chance to talk
to a Neighbourhood Housing Officer about any
The Community Forum meetings are open to all
residents to attend. You can work with us and
the Community Forum to:
• improve services and value for money
• build a better understanding and
communication between staff, residents and
Pictured above: Community Forum independent • help us to build trust and be more open and
members Val Ottway and Barry Kemp. accountable to our residents.
On our front cover, at the first meeting of the Forum, l to r If you wish to attend please contact the Resident
(back): Chandra Shaw, Jannaya Early, Tracey Clark,
Involvement Unit on (01983) 824303 or e-mail
Cheryl Gandy, Andy Pound, Dave Sibbick; (front): Ian
Capon, Pat Sturmey, Reg Foster. email@example.com
4 Residents’ Voices
on the Community Forum
Cheryl Gandy (CF Chair) was Chair of the
Tenants Consultative Committee (TCC) and a
Resident Board Member for some years.
Ian Capon was a Resident Board Member for
eight years and is a former TCC member. He is
also a member of Pan Neighbourhood Partnership
and Downside Community Association.
£50,000 is available this
Tracey Clark is strongly involved in the Pan
community as a Medina Neighbourhood Voice and
year for projects both large
volunteer at Pan Youth Club and the Pan Together and small that will make our
community group. neighbourhoods
Jannaya Early was previously a Resident Board better places to live.
Member and Vice-Chair of the TCC.
Reg Foster has extensive experience of working For example:
with young people through the IW Council’s Youth lighting or gates to improve security
Service and was a founder member of a housing ‘defensive’ shrubs
signs, benches, seating areas
Andy Pound has been a volunteer for 32 years, improving play areas
including as a TCC member and as Chair of the the cost of setting up a club or group.
Royal British Legion.
Dave Sibbick has a keen interest in housing, in
Full details and an application form are
particular Foyer for the Island. available in the information pack - call
(01983) 824303, e-mail enquiries@
Pat Sturmey has many years of committee
experience with various organisations. medinahousing.co.uk or visit our website
Important: all entries must be with
Barry Kemp is involved in developing a user-led
us by 4.30pm on Tuesday 10 May.
organisation to benefit elderly residents and those
with a physical disability or mental health issues.
He spent many years working with the local
community at the Park Centre in Ryde. Join our jargon
Val Ottway works at the IW Credit Union, is a busters!
Freshwater Parish Councillor and is involved with
the Anti-Poverty Action Group and various West Do you sometimes read our
Wight organisations. documents and think we’re on
a different planet? Does it seem
Chandra Shaw works for the Isle of Wight NHS
like we are speaking a different
and has served on the Medina Board.
We need YOU to help make
sure that our documents are clear and easy to read.
Register NOW There are no meetings involved – we will send you
for free resident training! documents by post or e-mail and you can send your
comments back. Your feedback really does make a
Our ‘Free Training for Residents’ brochure will be difference to the way our documents are written.
available shortly. For your copy call (01983) 824303, If you can help us, please contact Kate Bucci
e-mail firstname.lastname@example.org, or watch on (01983) 824336 or e-mail Kate.Bucci@
our website www.spectrumhousing.co.uk/medina medinahousing.co.uk
Residents’ Voices 5
News from the Foyer
Every Friday morning the
Foyer hosts a job club with a
difference, run by Mark Cox of
The Fabulous Job Club provides
interactive and stimulating
activities to increase confidence,
awareness and skills to prepare for
the workplace. Seeking work is one
The winning team - Isle of thing, being able to stand out to an
Wight B. Coach Luke Kerr of employer is another - this is what
Elite Soccer presents the cup to Fabulous aims to address.
team captain David Kilshaw.
The club is so successful and
Two Foyers go head to head so impressed the BBC that they
included it a ‘South Today’
by Julie Adams, Foyer Manager feature on the high levels of youth
unemployment in this area.
ootball teams from Foyer for the Island and Portsmouth Foyer
came together for the first time on 24 February to battle it out for The Foyer is also running a pilot
the Foyer Community Cup. Each Foyer entered three teams of social enterprise project in the
six into the tournament, which was held at Ryde Sports Centre. The form of an online shop. This
winning team was Isle of Wight B from Foyer for the Island. operates alongside Fabulous and
gives hands-on experience for the
David Kilshaw, captain of the winning team and resident of Foyer for young people, who can use it in
the Island, said: ‘It’s great that the Foyer has given us the chance to their CVs. Both projects create lots
have this club. We’ve been practising hard and we have really enjoyed of energy and have boosted the
the tournament.’ confidence and motivation of the
In partnership with Elite Soccer, both Foyers run popular football
clubs with over 30 young people aged 16 to 25 attending each week. Below: Mark Cox leads a Fabulous
The club at Foyer for the Island was started in 2010 after residents session with Foyer residents.
successfully applied for funding to Medina Housing’s
Prizes for Projects (see page 5 for details of this year’s
The clubs are not just for Foyer residents, but for all
young people in the local community with a passion
for football. More than half of those who take part are
‘NEETs’ (Not in Employment, Education or Training),
so this is a great opportunity for them to get motivated
to take part in the training and support offered by all
For more information, contact the Foyer on (01983)
567599, e-mail Foyer.Reception@medinahousing.
co.uk or visit www.foyerfortheisland.org.uk
6 Active Communities
update Water butts ES
Already this year we have distributed
by Suzie Mundell, Project Co-ordinator 100 water butts to participants in the
he Growing Spaces team is ready to embark Growing Spaces project, to help them
on our fourth season of installations. The store rainwater for use on their gardens
Growing Spaces project provides purpose-built and save on their water bills.
raised beds for your garden or in communal areas. This new initiative has
We fill the bed with soil and compost, and provide proved really popular
seeds and plants to help you get started on growing and all the current
your own. batch has been
allocated. If more
How can I get involved? funding is available,
we will try to repeat
Over the coming months we will be distributing our
this offer towards the
new leaflet around target areas, so watch out for it.
end of the year.
Alternatively you can register your interest by calling
us on (01983) 824265 or 824268, or visit our website
Volunteer - and learn to drive!
by Maria Wilkinson,
How to apply for Drive Time
Community Enterprise Manager
If you are aged 18 to 25 and would like to be
involved in the project, please write to me at Lugley
Drive Time is an exciting new initiative being
House, Lugley Street, Newport PO30 5EL. You need
piloted by Spectrum Medina as part of our Active
Communities Strategy. We are committed to
supporting our residents in developing skills, • the difficulties you have experienced through not
accessing training and improving being able to drive;
• why you think you would benefit from this
We want to recruit five young people opportunity.
who are able to demonstrate that
not being able to drive has been a We will choose the five who make the strongest
barrier to finding employment or case, so give it your best shot!
The deadline for applications is 22 April
The deal 2011.
Drive Time will fund up
to 30 hours of driving Can you help us?
lessons and ten hours We would also like to hear from
of tuition and support residents who can identify
to help the selected five community-based projects
through their theory that could benefit from the
test. volunteering efforts of five
young people - anything from
In return participants will garden clearance and tree
sign up to giving us 40 hours planting to running a quiz
of volunteering time. We will or games afternoon in a
use this time to deliver a range sheltered housing scheme.
improvements or community Please call me on (01983)
events. 824265 if you have any ideas.
Active Communities 7
Consulting on Hookes Skatepark Dates for
F your diary
ollowing several reports of youth nuisance from skateboarders
around Hookes Way in Newport, we have been working with
the police, young people, residents and Gravity Engineering
(skatepark builders) to consider the feasibility of developing a concrete Natural Wight
skateboarding facility at Hookes Way during 2011. The proposal will Spring Season
require us to successfully fundraise to finance this, but to kick-start the
process we held a consultation event in February at the Isle of Wight Spring into Action!
College to get the views of young riders (pictured below with Jake Wednesday 13 April
Hipwell of Gravity Engineering (left of photo) and Mick Halliday, from 10am to 1pm
Community Support Officer).
The event was successful and the young people told us why the Meet at Fort Victoria car park
Hookes skate facility is important to them. They told us how other (near Yarmouth PO41 0RR) for
places can get boring as they ‘get to know the ramp at Seaclose too a great chance to dust off your
well’. They want a new challenge locally as travelling to other parts of wellies and get out and about,
the Island is expensive by bus. The young riders often get kicked out improving habitats for Fort
of other places where they want to skate, so they are looking for a new Victoria’s wild residents!
skate facility that offers something different, plus a strong design.
You can see the suggested designs for the Hookes Skatepark on Pond Pirates
Facebook by searching for Hookes Skatepark (Isle of Wight). Thursday 21 April
from 10am to 2pm
A range of activities to keep
children busy at Seaclose Park,
Newport PO30 2EA. Find out
who ‘lurks in the murk’ in the
ponds with the help of Ray
and Mark, and meet Helen the
Squirrel Lady who will help you
find out more about squirrels
and take you on a guided walk.
Fun for the May
Come along to our ‘Travelling
Parks’ activity sessions during
the May half term break. There
will be loads of activities going
on, including the Play Rangers,
the Carnival Learning Centre
Team and Barnardos.
All from 11am to 2pm:
Tuesday 31 May
Hookes Way, Newport
Wednesday 1 June
Nelson Road, Newport
Thursday 2 June
Preston Close, Ryde
8 Active Com
Everything ... including
the kitchen sink!
e recently took over ownership of the
ARC play area in Oakfield and the
adjacent woodland around the footpath.
On a cold rainy February day, Alex and Darren
from Maintenance Direct joined the Active
Communities Team to clear the area of rubbish in
preparation for The Green Man, a tree sculpture by
Island artist Paul Sivell.
Items cleared included three rusty shopping
trolleys, ten scooters, a motorbike, ten footballs,
an armchair - even a kitchen sink! There were
also around 2,000 cans and bottles, and literally
hundreds of bags of dog poo. Maria Wilkinson,
Community Enterprise Manager, said: ‘This area
looked great when we left - it can be a really good
facility for local people and we hope they will love
the new sculpture, which will give the place a
unique identity.’ If you would like to help maintain
this area or to volunteer for other conservation
activities, please call Natural Wight on (01983)
824275. Freya with her bug house at Queensgate Primary School
In our last issue we told you about five to the over 60s made homes for
our new project, Natural Wight - the bees and lacewings, and learnt some
Community Conservation Programme interesting facts such as the climbing
that is all about having fun, meeting abilities of hedgehogs! Participants
people, and helping us look after the were not put off by the bad weather,
Island now and for the future. and many have already signed up for
The Natural Wight Team of Rachel, future activities.
Andy, Claire and Emma have lost no If you would like to join them, the
time getting their first ventures off the Team’s activities for the Easter holidays
ground. During half term they worked are on page 8. They would also be
with the Footprint Trust to run Mini delighted to hear from you if you have
Beast Safaris and Ideal Homes for any ideas about future projects or know
Wildlife at two Primary Schools and of any residents who would benefit from
the Preston Close Community Flat. the programme. Natural Wight’s contact
U P D AT E Participants ranging in age from under number is (01983) 824275.
Name our butterfly! To: The Natural Wight Team,
Our beautiful native Glanville Fritillary butterfly, the Spectrum Medina
new mascot for Natural Wight (above), needs a My suggested name for the Natural Wight butterfly is:
Please send us your suggestions by
completing and returning the coupon Name:
(right) to the Natural Wight Team at
Lugley House, Lugley Street, Newport,
Isle of Wight PO30 5EL by 1 May
2011. Our favourite will win a hive Tel:
roosting pouch (left) to encourage
many small wild bird species to E-mail:
visit your garden for shelter or for Age if under 16:
Improving your As a direct result of residents’ concerns, we
introduced a Neighbourhood Impact Team in 2009
surroundings to carry out cleaning and grounds maintenance in
three key neighbourhoods in Ryde. Following the
by Stuart Clark, Property Service Manager success of this, from April 2011 the whole of the
Ryde area will be covered by a recently expanded
Neighbourhood Impact Team (left). Taking this
work in-house allows us to improve our control and
therefore the standards of the service.
It is important to us that you know what we are
responsible for maintaining, and when and how
often we will carry out the work. As part of this we
will ensure that if you receive this service, you will be
able to see the grounds maintenance plans and find
out the frequency of attendance for your particular
Areas outside of Ryde will continue to be cut by
external contractors, who will be closely managed
by our Service Contract Co-ordinator, Zoe Wilmot-
Amies. In the longer term we will consider whether
to expand the in-house team to cover all the grounds
Through 2010 we have listened to residents’
comments, and are continuing to put initiatives
in place to improve our services. If you have any
comments about the grounds maintenance service in
The grounds maintenance service provided to our your area please contact Zoe on (01983) 824326 or
schemes and estates is key to ensuring that these e-mail Zoe.Wilmot-Amies@medinahousing.co.uk
areas are tidy, free of litter and maintained to a high
standard. This can affect how residents feel about Pictured: back, l to r: Alex Dodd, Ian Clapham, Kristian
the area in which they live. Horlock, Kevin Taylor; front: Darren Twine and Olly Attrill.
How we are doing on repairs and maintenance
by Charlee Caddick, Responsive Maintenance Co-ordinator
e are committed to The top four KPIs are shown in 25% of housing associations in
providing an excellent the table below, together with the our region.
service to all our average number of days it takes
customers. We constantly us to complete both 7 and 28 day Have your say
monitor our work and ask for works orders. The table shows If you have suggestions for
feedback from residents through our performance over the fourth improvements to our service or
satisfaction questionnaires, quarter of 2010. would like to join the Medina
letters, phone calls and the Homes Group, please e-mail
Medina Homes Group. We use The figures in green show where Repairs.Hotline@medinahousing.
this to help us highlight areas for we are performing within the top co.uk or call 0800 9 522225.
Key Performance Indicator Where we are Our target
The areas we monitor are known Satisfaction with repairs 97.2% 95.0%
as Key Performance Indicators Works completed in priority 98.6% 98.0%
(KPIs). These are set by our
‘Right first time’ 80.9% 85.0%
regulator, the Tenant Services
Authority, and are used to Appointments made and kept 96.9% 98.0%
measure our performance against Average no. of days to complete 9.4 days 7.7 days
service standards. urgent and routine repairs
10 Homes and Environment
M ME Making
SP SUCCE a difference
In response to resident feedback, we have
introduced Braille on our staff identity
badges. All staff will now have Braille
identification confirming they work for
Spectrum Medina and giving our number
for you to call and check.
If you would like to read the Braille, please
ask when they show you their ID. If you
have any questions, call the number on the
card to check the staff member’s details.
Saving on fuel bills
We have helped residents in three areas
to beat rising fuel costs by installing new,
more efficient, gas central heating. demonstration by Canine Partners, showing
Wallace Court in Newport, The Hollies in how a well trained working dog can
Ryde, and Victoria and Albert Cottages in transform the life of a disabled person, was
Whippingham were all using expensive a highlight of the Disability Awards Day hosted by
electric heating. We obtained £40,000 in the Isle of Wight College on 31 January. A DVD
grant funding to install gas mains, enabling by the Hot Green Bus Dance Company was shown
residents to enjoy gas fired central heating. and a wide range of stands offered information
This is much more cost-effective. and advice. Jointly sponsored by Spectrum
Medina and Southern Housing Group, the event
raised awareness and celebrated the causes and
achievements of disabled people on the Island.
ME Residents from both housing associations had
UM been asked to nominate people with a disability
SPE SUCCE for six award categories. Martyn Pearl (Spectrum
Medina), Graham Burnett (Southern Housing
Aids and adaptations Group) and Rachel Jagger-Thomas (IW College)
judged the nominations and presented the prizes.
Thanks to a grant of £106,000 from IW The winners were presented with a glass statuette
Council and with input from Occupational made by Isle of Wight Glass and sponsored by
Therapists, we have installed level access both housing associations, and runners-up were
showers/wet rooms to 40 properties. presented with a certificate.
Congratulations to John Burgess, a resident
We also carried out around 260 minor
of Medina’s Wallace Court sheltered housing
adaptations in 2010 at a total cost of
scheme, who won the Special ‘Make a Difference’
£32,300, including hand rails, grab rails,
Award. John (pictured above with his award and
lever taps, additional sockets and fixed
certificate) organises many social events at the
scheme and was nominated for ‘the difference he
has made to his own life, and that of those around
Homes and Environment 11
CORNER by Vikki Slade, Leasehold Services Officer
Spotlight on leasehold repairs How long will it take for
my repair to be done?
Your responsibility or ours? Your repair will normally be
At some point, something in every home goes completed within 28 days,
wrong. For example your roof might spring a leak, unless it is classed as an emergency or urgent.
there may be a problem with the door entry system More information on our repair categories is
in the block, you might have a leak caused by an available on our website under Services/Your
appliance like your washing machine, or a broken Home.
banister rail on a communal stairway.
If the problem is within your home, for example Buildings insurance
a burst pipe under your sink or a problem with the
heating system, it is probably your responsibility to As freeholders of your home, we insure the building
complete the repair. against loss or damage. If you need to make a
If the problem is outside the walls of your claim on the buildings insurance you should contact
property, for example broken guttering or communal Jardine Lloyd Thompson directly on 0845 605 0854,
lighting, it is probably our responsibility to complete quoting the policy number D10073057C.
the repair. You will be charged a proportion of the If you make a claim you will be responsible for
cost of all works to the communal area based on payment of the excess, which is set at £100, or
the terms of your lease. There are some exceptions £1,000 for subsidence claims.
to these rules, so please check the Leaseholder
Handbook or your lease if you are unsure. Subletting
How do I report a repair? Important! If you sublet your home to a tenant, you
Call our repairs hotline on 0800 9 522225 between need to meet certain criteria. Please complete and
8am and 6pm. Out of office hours this number is return the subletting questionnaire that we sent you
manned by non-technical staff for emergencies only, recently asking for certain information about who
so you may be charged a call-out fee for making an lives in your home.
out of hours call if the repair is not an emergency. This is required for our insurance company and,
You can also report your repair online at www. if not completed, may invalidate our insurance
spectrumhousing.co.uk/medina or in person at our cover, which would make you ineligible to make a
Lugley Street office. claim and would be a breach of your lease.
To contact me please call (01983) 824335 between 8.30am and 2.30pm Tuesday to Friday,
e-mail Vikki.Slade@medinahousing.co.uk, or write to me at the address on page 2.
Neighbourhood Cowes Northwood ............................ 7 June (am)
East Cowes Marina .......................... 22 June (pm)
walkabouts East Cowes South ............................ 22 June (eve)
East Cowes Whippingham ............... 13 April (pm)
April to June 2011 Newport Central ................................ 12 May (am)
Newport Nine Acres .......................... 16 June (am)
Neighbourhood Walkabouts with your Newport Pan ..................................... 14 June (eve)
Neighbourhood Housing Officer and staff from other Ryde Elmfield ................................... 6 June (eve)
local agencies are an ideal way for you to point out Ryde Haylands ................................. 11 May (am)
problems in your area. Together we can come up Ryde Oakfield ................................... 15 June (eve)
with practical ways to make things better. Ryde Weeks ..................................... 13 May (am)
For our larger neighbourhoods not shown here, July to September 2011 dates
the next walkabout will be later in the year. For will be in our next issue. Please
neighbourhoods where we have a very small call (01983) 824292 for more
number of properties, a stock estate inspection will information or if you would like to
be carried out on an ad hoc basis. join a neighbourhood walkabout.
12 Sustainable Neighbourhoods
Royal lookalikes open Pan Meadows
rowds flocked to Pan
Meadows in Newport on
12 February when Prince
William and Kate Middleton
lookalikes arrived by helicopter to
officially launch Phase One of the
Pan Meadows will eventually
provide 846 energy efficient new
homes in partnership between
Spectrum Housing Group, the
Isle of Wight Council and Barratt
All homes on the development
will be powered by a new biomass
energy centre which will supply Photo: Barratt Homes
energy from woodchip, sourced
primarily from the Island. They Island HomeFinder and are offered by Spectrum’s Shared
will also be ‘Lifetime Homes’ subject to a Local Lettings Policy. Ownership Team can give help
incorporating design features For more information contact with the deposit, mortgage and
which add to their comfort and Mark Honey, Lettings Officer rent payment protection, and
convenience and make them on (01983) 824263 or e-mail protection against falling property
adaptable to changing needs. email@example.com values. For more information, call
0800 316 3316, e-mail get.move-
Pan Meadows will include a new Help to get on the property firstname.lastname@example.org, or
country park, visitor centre, ladder visit www.getmove-in.com
recreation and play areas plus a Fifty of the homes will become
local recycling centre. available over a four year For general information on the
period on a part buy/part rent development please call Liz
Homes to rent basis, with the chance to buy Evans, Project Manager, on
The affordable homes (over 250 additional shares in the future. (01983) 824307 or e-mail Liz.
in total) will be allocated through The Smart-Start package Evans@spectrumhousing.co.uk
anti-social behaviour SPEC
by David Bull, Neighbourhood Housing Manager
Our Neighbourhood Housing Officers take
The Chartered Institute of Housing’s Anti-Social pride in working hard to resolve complaints
Behaviour Action Team has been working with of anti-social behaviour. Our results from
Spectrum Medina and is impressed with our service. September 2010 to January 2011 show
The Action Team works with housing providers
across the region to reduce anti-social behaviour 92% of complainants were contacted
and build better communities. They carried out an within the timescale in our Customer
audit of our services and found that we have a robust Service Charter.
and positive approach to dealing with anti-social 86% of cases reported were resolved.
behaviour. The Team were particularly impressed 92% of complainants were satisfied with
with Spectrum Housing Group’s new Anti-Social the way their complaint was handled.
Behaviour Policy and the way residents were
involved in writing it. They also liked our new online
reporting facility for anti-social behaviour incidents.
Sustainable Neighbourhoods 13
Enter our Gardening Competition!
ur Gardening Competition We want to encourage more judging.
has been running for six entries from young people, so Just complete and return
years now, and gets more there are two categories specially the form (below) and send it to
popular each year. for them. the address shown. For more
If you have an attractive front There is also a special award information, phone Sue Noyce on
or back garden, patio, water for those of our residents who are (01983) 824300 or e-mail Sue.
feature, vegetable plot, hanging registered disabled. Noyce@medinahousing.co.uk
baskets or planters, now is the
time to enter. The competition How and when to enter The winner of each category
is open to all Spectrum Medina You can choose when we come will receive £25 in gardening
tenants and leaseholders. and take colour photographs of vouchers.
Communal gardens may be your garden, up to the closing date
entered, and there is no limit to of 22 July 2011, so let us know Above: Daneshill Flats, East Cowes
the number of categories you can when your garden looks its best. - a stunning entry in last year’s
enter. These photos will be used for competition. Photo by Ian Capon.
I would like to enter the 2011
I wish to enter the following categories (please tick):
......................................................................... � Front garden
Tel: ......................................................................... � Back garden
E-mail: ......................................................................... � Baskets and pots
� Vegetable plot
Please cut along the dotted line and send this form to: � Water feature
Sue Noyce � Sheltered housing complex
Medina Housing Association � Communal area
Lugley House, Lugley Street Please state location:
Newport, Isle of Wight PO30 5EL ......................................................
� Please tick if you are registered disabled
Please state age: .....
The closing date for receipt � Age 12 and under � Age 13 to 16
of entries is Friday 22 July
2011. Please state approximate date when you would like
us to photograph your entry: ...................................
14 Your Pages
Incredible Cup Holder
Yo u r Pa g e s
esidents of Ryde may not be aware that they
have an inventor in their midst with a real
passion for his design.
Pages 14 to 16 of this issue are Your Pages. We For several years Richard Sneddon (below) has been
always welcome contributions from our readers, working on his Incredible Cup Holder (also registered
so please send your articles, letters to the Editor, for patent purposes as the Drip Accumulator),
poems, news of events, photos, recipes, and any currently in its fourth prototype.
other ideas for Your Pages to Kate Bucci at the
address on page 2, or by e-mail to enquiries@ The cup holder allows a person suffering from
medinahousing.co.uk imbalance while walking to carry a one- or two-
handled cup safely, while any spillage is retained.
To cater for various needs, the design has raised
Winter Wordsearch ‘thumb studs’, and the four parts separate easily for
cleaning. Richard also hopes that the cup holder will
winners have the potential for use by people without balance
problems in places like car ferries, planes and trains.
Richard told us that he was ‘walking on clouds for
weeks’ when his design was Highly Commended
at an Enterprise Challenge. It was also described
by the South East Development Agency as a
‘revolutionary new design’. After this, along with only
83 top graduate entrepreneurs from England, Wales
and Northern Ireland, he was invited to Cambridge
University for three days of intensive business
The cup holder has a Certificate of Registration
for the design specification, and Richard’s Patent
Attorney has now submitted the patent for
registration. Richard is discussing the fifth prototype
Congratulations to Daniel Parkman aged 14 of Cowes with design engineers, together with the possibility of
who won the Under 16 category in the Big Chill word- it being manufactured.
search in our last issue. Daniel chose Argos vouchers
as his prize. The missing word was AGE. If you would like more information please contact him
through Medina Housing News – call (01983) 824300
The winner of the adult category was Mrs Warne of or e-mail email@example.com
Newport, who chose Marks and Spencer vouchers.
There is another BIG wordsearch on the back cover of
this issue - why not have a go?
Saturday 21 May from 12 noon
at Newport Quay - call the Footprint Trust on
(01983) 822282 for more information.
Your Pages 15
the BIG SPRING FLOWERS
Open to all Y H B Y F O R S Y T H I A E W O E
ages! K E B R V O H S H Y A C
C L L R E W O L F L L A W
I N T H S
I O W O
There will be one prize for A L A L Y W D C R O C U S D Z I R
adults and one for those M E C A A F O R G E T M E N O T M
under 16. In case of a
P B K L P V D L I D O F F A D C I
draw, the winner will be
the first drawn from all the I O T Y P A E S F A S J E L V H R
qualifying entries in that O R H S L Q N H U E C I M E I H P
category. N E O S E N D S T H U O R C O A C
One of the spring flowers A V R U B G R F Y F T Q N I L Z A
listed is missing from the grid. E O N M L P O R D W O N S I E E M
Find the missing one and you
N L P U O Y N O E A P Y A A T L E
could win a prize of shopping
vouchers. O G I I S B L U E B E L L P P E L
M X L L S W E E T W I L L I A M L
Fill in the coupon (below) and
send it to Sue Noyce at the E O U L O A I L O N G A M S L G I
address below by the closing N F T A M J R W A I G E L I U Q A
date of 3 May 2011.
A U B R E T I A M U N R U B I V B
BIG SPRING FLOWERS
THE ACONITE CELANDINE PAEONY
AGAPANTHUS CROCUS PANSY
WORDSEARCH ALLIUM DAFFODIL PASQUE FLOWER
To: Sue Noyce, Medina Housing Association ALYSSUM FORGET ME NOT PRIMROSE
Name: ANEMONE FORSYTHIA RHODODENDRON
Phone no: APPLE BLOSSOM FOXGLOVE SNOWDROP
AQUILEGIA HELLEBORE SWEET WILLIAM
AUBRETIA HYACINTH TULIP
BLACKTHORN IRIS VIBURNUM
Age if under 16: BLUEBELL LILAC VIOLET
CAMELLIA LILY OF THE VALLEY WALLFLOWER
The missing word is:
CAMPION MAGNOLIA WITCH HAZEL
This competition is open to Spectrum Medina tenants, leaseholders, and their families only.
Designed and produced by Medina Housing Association Ltd.
Registered Office: Lugley House, Lugley Street, Newport, Isle of Wight PO30 5EL