Docstoc

Monster_FormalReport

Document Sample
Monster_FormalReport Powered By Docstoc
					               Monster 1




TEAM MONSTER
                                         Monster 2




Virtual Teams and Online Collaboration Tools




                Prepared for
                Debra Geist




                Prepared By
               Team Monster




             November 24, 2008
                                                                               Monster 3


                          L E T T E R O F A U T H O R I Z AT I O N




BISM 2100 Students
Section 2, fall 2008
Coles College of Business
Kennesaw State University




Dear Students,

The purpose of this assignment is to expose students to emerging technologies and
to create an opportunity for students to utilize their professional written business
communication skills. This formal report, coordinated with a digital presentation
and an informative website, will combine to provide a bundled resource for this
semester’s team project.

Your team is being asked to research and evaluate tools that facilitate collaboration
for virtual teams. The ultimate purpose of this research is to make a
recommendation, or recommendations, on the “tool of choice” for use by a small-
medium size business. These tools may exist as programs or websites. The tools
selected should be evaluated for their effectiveness in supporting the three primary
factors of collaboration: communication, content management and workflow
control. Your team’s formal report is to include evaluation of the following three
specific products/services:
     Google Docs & Spreadsheets
     Microsoft Groove
     Microsoft Sharepoint

Your team should also select and research one, or two, other alternative for
consideration*.

Each product should be evaluated for its strengths and weaknesses in supporting
virtual team communication, content management and workflow control. In
addition, factors such as initial cost (just general price range, not exact dollars and
cents), implementation (something your mom could do, or would it require an
entire technical team of IT specialists), support and maintenance should be
addressed.

Your report should include, but is not limited to, the following points of
information.
These topics would be incorporated as Level One Headings:
                                                                                Monster 4




   Introduction to virtual teams and collaboration-
        1. What are virtual teams?
        2. A discussion of collaboration:
            communication, content management & workflow control
   Evaluation of collaboration tools
        1. The report should contain a level 2 heading for each product.
               1. Each product/tool should be evaluated as to its abilities (or
                  inabilities) & effectiveness regarding the primary factors involved in
                  collaboration.
                   (Each factor might be addressed in a separate paragraph.)
               2. Additional considerations such as initial cost, implementation,
                  support and maintenance should be addressed for each product.
   Recommendation – Detailed and Thorough
        1. Which do you recommend for small-to-medium businesses and why?
        2. Include the steps necessary to implement this technology in the business.
           (Remember, your audience should be left with a clear picture of what should
           be done next to follow through on your recommendation.)

           This is a Formal Analytical report (review course textbook on “Planning
    Reports and Proposals”) and will conclude with a detailed recommendation about
    which technology is better used in the small-to-medium business environment.

           Use both commercial and academic resources (Minimum of 10 references –
    15 needed for full credit – at least 5 academic). The report should include at least
    one visual aide (chart, graph, table, or other image) to illustrate facts presented in
    the report.

           This report will be submitted to Turnitin.com (plagiarism detection
    software). Ensure that you follow APA guidelines, cite all resources appropriately,
    and include all references.
            KIM: changing 2-3 words does not constitute paraphrasing.



    Written Report:

    Your team’s report must be submitted through WebCT VISTA. Employ all facets of
    effective business writing and refer back to your text:
   Completing Business Reports and Proposals - formal report structure
   Writing Business Reports and Proposals - headings required and the visuals needed
   Appendix B - APA style Reference List
        o This report will use APA for citations and references.
                                                                                Monster 5




    Written Report Structure:

    Follow the sample report in the chapter on completing Business Reports.
    The paper should be single-spaced, using Level 1 and 2 headings.
    References should be sorted into two lists, one for academic references only,
    the second for all others. Level 2 headings should be used to separate the lists.




    Digital Presentation:

    Your team will develop a digital presentation covering the analytical outcome
    (conclusions and/or recommendations) of the formal paper. Basic information will
    be provided covering the main points (level 1 headings) with some supplemental
    material from the secondary points (level 2 headings). Additional information
    regarding the presentation will be provided under separate document.

   Each team member will be responsible for evaluating a separate product. If your
    team consists of five members, two additional tools/products must be selected. If
    you team consists of only four members, one additional tool/product must be
    selected.



    Team Website:

    Your team will also construct a basic website containing the key elements of your
    findings – further details for this deliverable will be addressed under separate
    document.



    Team Project Deliverables:

    Each individual component of the semester project (paper, digital presentation and
    website) will be worth a total of 100 points. Comprehensive research and
    evaluation of the topic (i.e. planning) will greatly enhance the final outcome of all
    three components.
                                                                                      Monster 6



       Formal Report Grading Criteria:

       The formal report is worth a possible 100 points for each student.
       The total of 100 points is comprised of three separate grades:
                      20 points – grade for individual research
              30 points – grade for specific sections submitted by individual team
       members
              50 points – grade for entire paper as submitted by the team

       Every team member will receive identical grades for the team portion.
       Each individual will receive a separate grade based on their individual work. The
       portion of the paper you are responsible for should be indicated in the team
       operating agreement, or the working plan or working outline.


       Team grade will be based on the following rubric:

       Quality points: A comprehensive formal report that encompasses the 7 C’s               10
       of business writing. Grammar, spelling, readability, structure, adherence
       to specified format, strong words, sentences and transitions between
       sentences, paragraphs and topics. Approach is clear (direct/indirect).
       Introduction covers concepts of virtual teams and collaboration, includes              5
       academic citations and references.
       Thorough research of sources – on average every paragraph has a source                 5
       listed. Internal citations are included and properly formatted using APA
       guidelines. Referenced works are either paraphrased, or properly quoted,
       and relevant.
       Reference list is complete as specified in Letter of Authorization and
       adheres to APA guidelines. (information, formatting, structure)
       Paper submitted to Turnitin.com (-3 points if not submitted)
       Detailed analysis covering requirements stated above – these are                       10
       content points.
       Visual aid included – relevant, properly formatted, easily interpreted for             5
       content
       Final recommendation(s) well developed – this is the crux of the                       15
       analytical report. It should be detailed enough to know exactly what
       response you want from your reader and how you want the reader to
       follow through on that objective.
                                                                                              50
Individual Grade will be based on the following rubric:
       Individual portion well written using proper business prose that employs               10
       the 7 C’s of business writing – these are quality points. Grammar, spelling,
       readability, structure, and adherence to required formats are all factors.
       Thorough research of sources – on average every paragraph has a source                 7
                                                                                    Monster 7


          listed. Referenced works are paraphrased or properly quoted. Citations
          and references formatted according to APA guidelines. Reference list is
          complete – includes all works cited. (Individual portions must include
          minimum of 3.)
          Paper submitted to Turnitin.com (3 pt automatic deduction)                         3
          Individual portion fully covers main/sub topics as designated and                 10
          provides detailed analysis of topic area – these are content points.
                                                                                            30

T E A M O P E R AT I N G A G R E E M E N T :

A supplemental document for this project will be created in the form of a Team Operating
Agreement. Recommended elements for this agreement will be presented in class lectures,
covered in course resource documents, and discussed in class. The final elements
contained in this agreement will be left to the individual team discretion.

Respectfully,

Debra B Geist, Support Faculty
Accounting Department, Coles College of Business
Kennesaw State University
                                                                                       Monster 8


                                     LETTER OF TRANSMITTAL

1000 Chastain Rd.
Kennesaw, GA 30144
November 24, 2008

Professor Geist
Support Faculty
Kennesaw State University
1000 Chastain Rd.
Kennesaw GA, 30144

Dear Professor Geist,

        We, Team Monster, would like to express our extreme appreciation for the opportunity
to take part in the Virtual Teams and Online Collaboration Tools semester project for BISM
2100. Our group consists of 5 members: Dylan Morrison, Will Kantsios, Sophia Axlen, Chris
D’Adamo, and Johnathan Slutzky. Dylan researched and wrote about Webex which can be
found beginning on page 16 of the formal report. Will researched Micrsoft Groove which is
located on pages and 12 and 13 of the formal report. Sophia evaluated Skype which is on page
15 of the report. Chris contributed by evaluating Google Talk, located on page 16. Finally,
Jonathan wrote about Microsoft Sharepoint which is found on pages 13 and 14 of the report.
The purpose of our formal report is to not only inform the audience of different collaboration
tools that are available, but to persuade them to see that the product we recommended,
Microsoft Groove, is truly the best choice. The action this group is requesting is that small to
medium businesses take our recommendation into consideration when trying to decide on the
best tool for collaboration.


Sincerely,


Team Monster

Team Monster
                                                                                Monster 9



                                        TA B L E




This illustrates how Microsoft Groove and Sharepoint can be used with one another.
                                                                                                                                                 Monster 10




Content
Letter of Authorization ................................................................................................................................. 3
Team Operating Agreement: ...................................................................................................................... 7
Letter of Transmittal ..................................................................................................................................... 8
Table.............................................................................................................................................................. 9
   Executive Summary................................................................................................................................. 11
Introduction ................................................................................................................................................ 12
Evaluation ................................................................................................................................................... 12
   Microsoft Groove .................................................................................................................................... 12
   Microsoft Sharepoint .............................................................................................................................. 13
   Skype ....................................................................................................................................................... 14
   Google Talk ............................................................................................................................................. 15
   Webex ..................................................................................................................................................... 16
Recommendation........................................................................................................................................ 17
References .................................................................................................................................................. 17
   Academic................................................................................................................................................. 17
   Other ....................................................................................................................................................... 18
                                                                                     Monster 11


                                    EXECUTIVE SUMMARY

      Team Monster evaluated 5 collaboration tools for their effectiveness in the areas of
communication, content management and workflow. The five tools that were evaluated were
Microsoft Groove, Microsoft Sharepoint, Skype, Google Talk, and Webex.

       Microsoft Groove is an internet-based program which provides file sharing, message
boards, online meeting space and instant messaging. Groove was created to emulate the
physical office environment and replace it with software for teams to collaborate with or
without internet connection from different locations. What separates Groove from its
competition is its interaction capabilities. Groove offers a discussion board messaging system
which allows complex text conversations between people or groups within a workspace.
Groove ranges anywhere between $69 and $229 depending on which version you choose and if
you decide to upgrade.

        The next collaboration tool is Microsoft Sharepoint. . Microsoft SharePoint can be used
for hosting web sites that access shared workspaces and documents. This product can also be
used for document storage, team collaboration and for corporate portals and it also allows
views of the different collections of information to be easily filtered, grouped, and sorted by
each consumer according to their current desire. Microsoft SharePoint Designer 2007 has a
retail price of $299.

         Third is Skype. Skype is an internet communication application which allows users to
make telephone calls through the internet to anyone in the world at any time. The Skype
application is available for use with Windows, MAC OS X, and Linux (Skype Limited 2008). Skype
is available for free download from the Skype Homepage and includes free video conferencing
and file transfers. Placing calls on Skype is, however, not free and these charges vary.

        The fourth collaboration tool is Google Talk. Google Talk is a free to download
application for VOIP and instant messaging by Google. Google talk has a feature that allows
users to send files, offline messages, and leave voicemails. One of the only complaints amongst
users surrounding Google talk is that it is Windows only. However, Google Talk is also available
for some mobile devices such as the iphone which many believe is a sign that this product may
soon be offered for MAC.

       Finally there is Webex. WebEx is a telecommunication software system that has set the
standard with features such as, on-demand web meetings, incorporating web, video, and audio
conferencing, webinars, instant messaging, meeting calendar, and even sales presentations.
The WebEx Company has made their product very affordable for any business person, as the
product sells for as low as $59.99 per month for up to five users.

      After a thorough evaluation of these five tools, Team Monster came to the decision that
Microsoft Groove best exemplifies the qualities that a good collaboration tool should possess.
                                                                                      Monster 12


                                        I N T RO D U C T I O N

       In today’s busy world, it is becoming increasingly more difficult for people in teams to
arrange meeting times that cooperate with all of the members schedules. This poses and
problem considering that one of the most important aspects involved with a teams success is
good communication. The solution to this problem is utilizing virtual teams and online
collaboration. A virtual team is “a group of employees using information and communications
technologies to collaborate from different work bases (bNET 2008).” Collaboration is working
together. The most important parts of good collaboration are communication, content
management, and workflow. As previously stated, good communication is essential to a team’s
success. Content management is important because when working in a team, work needs to be
evenly distributed amongst its members. Workflow is part of collaboration so that every
member has an opportunity to be included. The following will discuss and evaluate the
usefulness of five different collaboration tools: Microsoft Groove, Microsoft Sharepoint, Skype,
Google Talk, and Webex.

                                          E VA L UAT I O N
                                     MICROSOFT GROOVE

          The first of these tools is Microsoft Groove. Virtual communication is defined as “the
modern technological phenomenon through which the transmission of information, and/or
action is achieved to the remote or distant locations, where the content, intentions, or actors
may either be non-existent or be distorted, replaced or created in another form, using the
advancements of information technology” (Casey, 2002). Businesses rely heavily on software
that enables easier communication between teams and colleagues, especially when
communicating from different locations across a state, country or even the world. Microsoft
Groove is an internet-based program which provides file sharing, message boards, online
meeting space and instant messaging. Groove was created to emulate the physical office
environment and replace it with software for teams to collaborate with or without internet
connection from different locations. “It provides a secure collaboration environment for teams
to work together, regardless of location and, along with Microsoft Office, can provide complete
information management with the ability to share content and documents” (Drive, 2006).
Microsoft is very good at making all Microsoft Office programs compatible with one another.
For instance, “Microsoft Groove, OneNote, and SharePoint provide a comprehensive
environment in which teams and organizations can work together and share information”
(Drive, 2006). When Microsoft Groove and SharePoint are used together, it allows people to
connect with others on a workspace with only one person in the group needing internet and
still allows you to chat, post discussions and share files. However, a weakness of Groove is that
without the full Microsoft Office package, you lose the ability to take full advantage of its
applications. What separates Groove from its competition is its interaction capabilities. Groove
offers a discussion board messaging system which allows complex text conversations between
people or groups within a workspace. “Participants can use both text and audio chat
capabilities for instant interaction and even save a transcript of text chats for archival
purposes” (Jones, 2005). Microsoft offers several different versions of Groove, file sharing,
                                                                                       Monster 13


professional and project. The file sharing edition provides discussion boards, a shared calendar,
sketchpad, notepad and offline folder synchronization. The Professional Edition includes task
management, Microsoft SharePoint integration, custom forms creation for collecting data, and
virtual meetings. Finally, The Project edition is comprised of graphical timelines, dashboards,
Microsoft Project integration, resource allocation and some other project management
functions. Groove ranges anywhere between $69 and $229 depending on which version you
choose and if you decide to upgrade. Installation of Microsoft Groove is very easy and
straightforward. It is also very user friendly which makes it easy to learn for all group members.
Also, Groove constantly updates itself to keep all group members on the same page with one
another. Microsoft also offers troubleshoot and a maintenance support line and online chat for
any help or problems that users may come across. However, Microsoft offers another program
within their office package, Microsoft Office 2007 Service pack, which facilitates any type of
maintenance or updates automatically. Again, Microsoft programs rely on one another for
fully-functional capabilities. Microsoft Groove is a great program with many tools offered and
is a suitable alternative if a group, company, or colleagues are unable to meet for face-to-face
conversation.

                                    MICROSOFT SHAREPOINT


               The next collaboration tool, which may also be used in conjunction with
Microsoft Groove, is Microsoft Sharepoint. Microsoft SharePoint allows people to work
together efficiently with their team in an integrated location. Microsoft SharePoint can be used
for hosting web sites that access shared workspaces and documents. Microsoft SharePoint can
also be used for document storage, team collaboration, corporate portals and it also allows
views of the different collections of information to be easily filtered, grouped, and sorted by
each consumer according to their current desire. Organizations can target user access and
capabilities based on the person’s organizational role, membership, interest, security group or
any other membership criteria that can be defined (Microsoft Corporation, 2008).

       Microsoft SharePoint has many strengths. It allows teams to work together effectively,
collaborate on and publish documents, maintain task lists, implement workflows, and share
information through the use of wikis and blogs (Microsoft, 2008). People can create a personal
My Site portal to share information with others and personalize the user experience and
content of an enterprise web site based on the user's profile. It is quick and easy to find people,
expertise and content in business applications. People can create and manage documents,
records, and web content using workflow and information rights management (Microsoft
Corporation, 2008). People can design business forms that are accessible directly in a Web
browser and integrate that with databases or other business applications and allow information
workers to easily access critical business information, analyze and view data, and publish
reports to make more informed decisions (Microsoft Corporation, 2008).

       The cost of Microsoft SharePoint Designer 2007 has a retail price of $299 and would
require the following requirement for use (Microsoft Corporation, 2008):
                                                                                               Monster 14



   700 megahertz (MHz) processor or higher
   512 megabyte (MB) RAM or higher
   1.5 gigabyte (GB); a portion of this disk space will be freed after installation if the original
    download package is removed from the hard drive.
   CD-ROM or DVD drive
   1024x768 or higher resolution monitor
   Microsoft Windows XP with Service Pack (SP) 2, Windows Server 2003 with SP1, or later
    operating system
   Windows SharePoint Services or Microsoft Office SharePoint Server 2007 is required for
    SharePoint site customization, workflow design, and application building functionality.
   Internet Explorer 6.0 or later, 32 bit browser only. Internet functionality requires Internet
    access (fees may apply). Network access required.
            Actual requirements and product functionality may vary based on your system
    configuration and operating system (Microsoft Corporation, 2008).

           Microsoft SharePoint used for search give people the ability to search for information in
    enterprise web sites is critical to the effective use and usability of those sites. Search in Office
    SharePoint Server 2007 is a shared service that provides extensive and extensible content
    gathering, indexing, and querying all of which is are important in successful collaboration
    (Microsoft Corporation, 2008).


                                                    SKYPE


           The third collaboration tool that was evaluated was Skype. Skype is an internet
    communication application which allows users to make telephone calls through the internet to
    anyone in the world at any time. Created by Niklas Zennström and Janus Friis, Skype is based in
    Luxembourg but available in over 28 different languages as well as being available in almost
    every country in the world. This seems ideal due to the fact that, on a daily basis, many
    business people have to deal with international clients. The Skype application is available for
    use with Windows, MAC OS X, and Linux (Skype Limited, 2008).

            The Skype application offers users up to four different ways in which to communicate.
    The first of these is Skype to Skype, which is basically instant messaging and chatting. The
    biggest advantage of Skype to Skype is that the service is free of charge. The instant messaging
    and chatting is useful for when someone is in the office or is simply in a situation where it is
    inconvenient to talk. Skype’s group chat also allows users to communicate with up to 150 other
    users at once. The next forms of communication using Skype are Skype In and Skype Out. Skype
    In provides the user with a telephone number that allows you to be reached on Skype. Skype
    Out is an inexpensive way to place calls to landlines and cell phones around the world. The final
    form of communication available within the Skype application is video conferencing which
    allows the user to not only speak to someone but to see them as well (Skype Limited, 2008).
                                                                                      Monster 15



        The biggest pro to using Skype is that the application, itself, is free and takes only
minutes to download from the Skype homepage. Also, many of the features including two of
the forms of communication, Skype to Skype and video conferencing, are completely free.
Other complimentary features include file transfers, call forwarding, and a global-user directory
which includes a list of all Skype users. Another advantage of using Skype is that, since it is
available worldwide, the number of individuals users are able to contact is substantial (Champ-
Blackwell, 2008).

       Like all products, there are a few downsides to using the Skype application. While the
chat and video features on Skype are free, making calls is not. Users may choose to either “pay
as you go” or pay make monthly payments which, depending on how much the service is being
used, can add up. Also, the prices listed on the Skype web site do not include calls made to or
from cell phones. Another disadvantage of Skype is that in order to place or receive calls, both
users must be connected to their computers simultaneously (ToptenREVIEWS, 2008). It has also
been stated by past and present users of Skype that occasionally, when using the chat feature,
the email account that is used to sign up for the service may begin to receive a significant
amount of spam mail (Skype Limited, 2008).

        In short, Skype is a quick to download application that allows users to easily
communicate across the world. This is important because communication is an important part
of collaboration. The file transferring makes content management as well as workflow much
easier. While there are a few disadvantages, there are also many advantages that make the
product something worth trying for businesses.

                                         GOOGLE TALK


        The next collaboration tool is Google Talk. Google Talk is a free to download application
for VOIP and instant messaging by Google. The first beta version of the application was made
available in 2005.The ability to send offline messages and leave voicemail is offered in Google
Talk. Voicemail messages can be up to ten minutes in length, they are sent as .mp3 files. Users
have the option to stream or download voicemail files. If a user sends a message to an offline
user the receiving user will receive the message when next online even if the sending user is no
longer online. Google talk can also send messages to Gmail users without having the
Google Talk application downloaded (Google, 2008).

        Google has integrated other applications into Google Talk. Users can launch Google
Calendar and Orkut directly. For users who have multiple chats going on simultaneously,
Google has included the ability to have chats in different tabs like some web browsers. Google
talk has a feature that allows users to send files. One of the only complaints amongst users
surrounding Google talk is that it is Windows only. However, Google Talk is also available for
some mobile devices. The newest mobile device to have Google Talk available is the iPhone.
                                                                                     Monster 16


Because the iPhone uses the OSX operating system, it is very likely that a Mac version of Google
Talk is on the way.

         The Google Talk .exe file can be downloaded from http://www.google.com/talk. The
.exe file is 1.5 megabytes and downloads quickly. Available from the same location is the
Google Talk gadget. This is a web-based application that allows Google Talk to be used with out
download. The Gadget version allows users to communicate in real time with instant
messaging, chat with multiple people in one group chat, and allows users to copy URLs from
YouTube or other streaming video websites to send/view videos within their chat windows.
Google talk is still currently in its beta stages, more from this powerful tool is still to come
(Google, 2008).

                                            WEBEX


        The final collaboration tool that was evaluated was Webex. Cisco Systems is a network
company that breaks down the barriers that effect business communication and collaboration.
They are a world –wide networking company that uses their technologies to connect people
everywhere. Their focus is on offering the right network system for any specific industry and
size of company. In March of 2007, Cisco acquired WebEx, the leaders in online applications for
collaborative businesses. This merge helps Cisco’s goal of unifying communications in the
business world a reality (Cisco website, 2008).

       WebEx is a telecommunication software system that has a variety of applications and
services. In the increasingly competitive telecommunications market, companies must continue
to grow and develop their products in order to keep pace with the competition. WebEx has set
the standard with features such as, on-demand web meetings, incorporating web, video, and
audio conferencing, webinars, instant messaging, meeting calendar, and even sales
presentations. WebEx has three applications to best suit the customers needs; WebEx
MeetMeNow for individual professionals, WebEx WebOffice for small and medium business,
and WebEx Connect for large business and enterprise. These custom programs make
collaboration effortless to meet with anyone, anywhere, at any time (WebEx website, 2008).

       The WebEx Company has made their product very affordable for any business person, as
the product sells for as low as $59.99 per month for up to five users. By taking advantage of
Internet technology to design their programs, there are many strong points to using WebEx.
The strengths are that you do not have to worry about ports, platforms, versions, firewalls, or
even the Internet, as all you need is a browser and a phone. It provides excellent event
management and is creditable and reliable so that it can support critical presentations and live
meetings for large international businesses. With every positive there comes a negative, as this
product takes quite a while to master and be able to fully understand all the features. It also
does not make group work overly productive, “You can allow authorized users to access,
download, and modify the folders you create. Unlike Groove, however, WebOffice doesn't let
people work together on the online files” (Bass, 2007).
                                                                                       Monster 17



        The WebEx product has hit the market with positive feedback and made online group
collaboration easier than ever. This rising business has made Forbes 25 fastest-growing
technology companies list for the fifth year in a row. WebEx is one of only three companies to
make the list five consecutive years. This impressive statistic proves that WebEx is the direction
for the future of international collaboration.

                                       R E C O M M E N DAT I O N


        After the thorough evaluation of each of these five products, Team Monster came to the
decision that Microsoft Groove best exemplifies the qualities that a good collaboration tool
should possess. This product is very straightforward and easy to use. Its many different tools
such as message boards, file sharing, instant messaging and online meeting space allow users to
communicate effectively amongst one another in any area of the world. Microsoft offers
different versions of Groove to cater to the specific needs of each individual and since it
updates itself it makes it easy for all team members to stay on the same page. To implement
Microsoft Groove into your business, visit www.Microsoft.com, or your nearest computer retail
store, purchase the product, install it on your computer, and begin communicating with all of
the colleagues that you are not able to meet with face to face on a daily basis.




                                           REFERENCES



                                            ACADEMIC

Bass, Steve (2006-07). Shared By The Web. PC World. WebEx, 24:7125(2). Retrieved
        November 4, 2008 from: Periodical Abstracts database.

Champ-Blackwell, S., & Hartman, T. (2008, July). Skype/PBwiki. Journal of the Medical Library
     Association, 96(3), 276-278. Retrieved November 24, 2008, from http://proxygsu-
     ken1.galileo.usg.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db
     =a9h&AN=34108028&site=ehost-live

Irichadela, A. (2005, March 14). Microsoft groove move. Information Weed, [1030], [22-24].
                                                                                     Monster 18


                                            OTHER


Burd, Gary (2006, January, 17). A blog about voice, IM and opencommunications with google
       talk. Retrieved November 3, 2008, from
       http://googletalk.blogspot.com/2006/01/xmpp-federation.html

Casey, C. Channelle, C., (2006). Virtual communication. Retrieved November 5, 2008, from
       http://flatclassroomproject.wikispaces.com/Virtual+Communication

CBD Interactive Inc. (2008). Virtual Team: Definition and additional resources from bNET.
       Retrieved November 14, 2008 from
       http://dictionary.bnet.com/definition/Virtual+Team.html

Cisco System, Inc Website (2008). Cisco Overview. Retrieved November 4, 2008 from
       http://newsroom.cisco.com/dlls/corpinfo/corporate_overview.html

Drive, E. (2006, February). Microsoft is the leader in the collaborations platform market.
        Retrieved November 5, 2008 from
        http://74.125.45.104/search?q=cache:sswbq_x6I70J:download.microsoft.com/downloa
        d/F/F/6/FF680F3B-17CA-4A51-A9B1-
        29263DDF4F67/Forrester_Scorecard_Microsoft_06.pdf+weakness+microsoft+groove&h
        l=en&ct=clnk&cd=19&gl=us&client=firefox-a

Google.(2008).A Google approach to instant communication. Retrieved November 5, 2008,
      http://www.google.com/talk/

Google.(2008).Welcome to Google talk. Retrieved November 5, 2008, from
       http://www.google.com/talk/about.html


Jones,    D. (2005). Get your groove on. Retrieved November                    5,   2008    from
         http://redmondmag.com/reviews/article.asp?EditorialsID=511

Microsoft Corporation.(2008). Capabilities. Retrieved November 5, 2008, from
      http://www.microsoft.com/sharepoint/capabilities/default.mspx

Microsoft Corporation.(2008). Microsoft Office SharePoint Server 2007 product guide. Retrieved
      November 5, 2008, from http://office.microsoft.com/en-
      us/sharepointserver/HA101680161033.aspx

Microsoft Corporation.(2008). SharePoint Designer 2007 system requirements. Retrieved
       November 5, 2008, from http://office.microsoft.com/en-
      us/sharepointdesigner/HA101945421033.aspx
                                                                                     Monster 19




Running, Jordan (2005). Google talk review- DOWNLOADSQUAD, Retrieved November 3, 2008,
       From http://www.downloadsquad.com/2005/08/23/googe-talk-review/

Skype Limited. (2008).Start making free video and voice calls to other people on Skype.
       Retrieved November 2, 2008 from http://www.skype.com


ToptenREVIEWS. (2008). Skype Review 2008.Retrieved November 4, 2008 from
      http://voip-service-review.toptenreviews.com/skype-review.html

WebEx Communications, Inc. (2008). WebEx Overview. Retrieved November 4,
      2008 from http://www.webex.com/companyinfo/company-overview.html

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:4
posted:12/18/2011
language:
pages:19