System Group Name: eea9e284-03bc-45e8-a706-159dcc83cbf2
"Friendly" Name: eea9e284-03bc-45e8-a706-159dcc83cbf2
Virtual Pager ID Name: DHTS SAN FW
First/Second Level? 1st
Hours of service: Open Time Close Time
Sunday: 24/7/365 24/7/365
Monday: 24/7/365 24/7/365
Tuesday: 24/7/365 24/7/365
Wednesday: 24/7/365 24/7/365
Thursday: 24/7/365 24/7/365
Friday: 24/7/365 24/7/365
Saturday: 24/7/365 24/7/365
Holidays: Medical Center Holidays
(Also fill out Category/Type/Item spreadsheet)
eea9e284-03bc-45e8-a706-159dcc83cbf2
User List
User Full Name Login ID Pager Phone Email Address Pager Type
DHTS SAN FW DHTS SAN FW 970-8147 AlphaNumeric
Frederick Dec fd14 970-1113 frederick.dec@duke.edu AlphaNumeric
Gary Pravlik gp35 970-1298 gary.pravlik@duke.edu AlphaNumeric
Gianni Demarchi gd22 970-3756 gianni.demarchi@duke.edu
Patricia Buccino pb58 970 5265 patricia.buccino@duke.edu AlphaNumeric
Roberta Barnes-Benton barne002 970 8651 roberta.benton@duke.edu AlphaNumeric
Rafael Rodriguez rodr003 970 3933 AlphaNumeric
Please identify manager & phone number:Patricia Buccino 919-668-3299
Frederick
Please identify Remedy contact & phone number: Dec 919-668 6340
Gary Pravlik 919-668-3058
Please identify Knowledge Architect:
eea9e284-03bc-45e8-a706-159dcc83cbf2
Escalation Process for URGENT PRIORITY Issues (1 hr response)
Same for all escalations
Last modified: 3/12/2010
User Name Pager # Email Address
Initial Elapsed Time DHTS SAN FW 970 8147
Escalation (minutes) fd14 frederick.dec@duke.edu
Immediately 0 gp35 gary.pravlik@duke.edu
gd22 gianni.demarchi@duke.edu
Time Since Last Elapsed Time
Escalation (min) (min) DHTS SAN FW 970 8147
15 15 fd14 frederick.dec@duke.edu
gp35 gary.pravlik@duke.edu
gd22 gianni.demarchi@duke.edu
Time Since Last Elapsed Time
Escalation (min) (min) fd14 970-1113 frederick.dec@duke.edu
15 30 gp35 970-1298 gary.pravlik@duke.edu
gd22 970-3756 gianni.demarchi@duke.edu
Time Since Last Elapsed Time fd14 970-1113 frederick.dec@duke.edu
Escalation (min) (min) gp35 970-1298 gary.pravlik@duke.edu
15 45 gd22 970-3756 gianni.demarchi@duke.edu
pb58 970 5265 patricia.buccino@duke.edu
Time Since Last Elapsed Time fd14 970-1113 frederick.dec@duke.edu
Escalation (min) (min) gp35 970-1298 gary.pravlik@duke.edu
15 60 gd22 970-3756 gianni.demarchi@duke.edu
pb58 970 5265 patricia.buccino@duke.edu
barne002 970 8651 roberta.benton@duke.edu
rodr003 970 3933