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					                                                                          Tracy Hurman

                                     ITG Helpdesk

Thank you for helping with the development of this website. Please fill out the
appropriate answer, or if you cannot successfully perform the operation, indicate “could
not complete”. If you cannot complete the task please write a reason why it could not be
done. Begin by navigating to
http://userpages.umbc.edu/~thurma1/tracy403/Project_Main.htm


   1. What information do you need to have ready before calling the Helpdesk?




   2. How difficult was it to complete this task?
   1          2              3              4              5
   Very Difficult            Average                       Very Easy

   3. What are the different types of hardware that are available?



   4. How difficult was it to complete this task?
   1          2              3              4              5
   Very Difficult            Average                       Very Easy

   5. When is the next scheduled downtime?


   6. How difficult was it to complete this task?
   1          2              3              4              5
   Very Difficult            Average                       Very Easy


   7. What is the name of the most recent virus hoax?


   8. How difficult was it to complete this task?
   1          2              3              4              5
   Very Difficult            Average                       Very Easy
   9. Name three clinical applications that the Helpdesk supports.



   10. How difficult was it to complete this task?
   1          2               3              4            5
   Very Difficult             Average                     Very Easy

   11. How do you change the spelling of a displayed name?




   12. How difficult was it to complete this task?
   1          2               3              4            5
   Very Difficult             Average                     Very Easy


   13. Name two useful links.


   14. How difficult was it to complete this task?
   1          2               3              4            5
   Very Difficult             Average                     Very Easy

    8. What is the delivery time frame for hardware?


   15. How difficult was it to complete this task?
   1          2               3              4            5
   Very Difficult             Average                     Very Easy


General Questions

   16. How well does the text stand out from the background?
   1          2             3               4             5
   What text?                                      Very well


   17. Color Scheme
   1          2              3               4            5
   Terrible                                               Wonderful
18. What did you like most about this site?



19. What did you like least about this site?



20. What is your overall rating of this site
1          2               3                4            5
Terrible                   Average                       Wonderful

21. How was would you rate the consistency of the screens
1        2             3               4              5
Terrible                                              Wonderful.

21. Did this site provide all the information that you expected?
    If no, what info would you have liked to seen?



22. How well are the important ideas of this site emphasized
1        2               3               4              5
Terrible                                                Extremely Well

23. I trust the information at this web site.
1            2              3               4            5
Strongly                    Agree                        Strongly
Disagree                                                 Agree

24. I will return to this website in the future
1            2              3                4           5
Strongly                    Agree                        Strongly
Disagree                                                 Agree

25. This website needs more graphics and pictures.
1          2             3              4                5
Strongly                 Agree                           Strongly
Disagree                                                 Agree

26. I would recommend this website to a friend or colleague
Strongly                Agree                           Strongly
Disagree                                                Agree
27. From the four statements below, please select the one you agree with most.

   __ This site downloads really fast
   __ This site is fast enough for me, but it could stand to load faster
   __ The site isn't as fast as I'd like it to be
   __ This site is too slow

28. I thought this website was hard to use
1               2             3                4               5
Strongly                      Agree                            Strongly
Disagree                                                       Agree

29. This website is unprofessional
1              2              3                4               5
Strongly                      Agree                            Strongly
Disagree                                                       Agree

				
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