9th Edition September/October 2008
Win vouchers Making homes Get Involved Spot the picture
fill in our decent See pages See page puzzle
tenant survey! 4-5 15 See back page
“Welcome you to your ‘new look’
Homing In. There is so much
happening at Rykneld Homes that this
issue is jam packed with news about
the progress being made to your
housing services. Decent Homes news
Since taking up post as Chief
Executive of Rykneld Homes in April,
I’ve been impressed with the
commitment from tenants here in
North East Derbyshire.
Get on Board
We have stepped up our efforts to
involve you in the way we run our
services and I want to thank everyone
who took the opportunity to come Neighbourhood news
along to the tenant open days in April
and got involved in the various
workshops on everything from repairs
to the call centre.
You are helping us to improve the way News from the Fed
we deliver services and making us more
efficient. We really value your feedback
which is why I’d encourage you to fill
in our annual tenant profile survey
which is enclosed and to come along to Meet your Champions
our next round of open days. This will
help us to continue improving.
We have our sights clearly set on
bringing all homes up to the Decent
Homes standard and all these How to get more involved
improvements are moving us towards
Su Gomer Picture puzzle competition
Blooming Success: Rykneld Homes
tenants Melissa Smedley and Philip Lowe
have successfully transformed this
communal garden in Killamarsh into a
peaceful haven enriched with plants,
flowers and attractive water features. The
communal garden provides an ideal
location for residents to sit back and relax.
homingin page 2
Win win win!!!
Return your We’ve moved
questionnaire for chance Rykneld Homes HQ has moved out of the
District Council building at Saltergate in
to scoop vouchers Chesterfield to a new home. Our new
address is Pioneer House, Mill Lane,
totalling £250 Wingerworth, Chesterfield, S42 6NT.
You can still call us on 01246 217670, or
for repairs, freephone 08000 121 621.
Rykneld Homes is aiming to make the
service provided to you as a tenant
more closely focused on your
needs. To do this we require Come along to
some information from you.
A questionnaire has been consultation days
included in this issue of Homing Following the success of consultation
In. The information requested events held in April, a further three dates
will be used to tailor services to have been arranged. Please come along
you individually, for example how and tell us what you think about:
we contact you with news or how
• Decent Homes
we provide the repairs service. The information will also enable
us to ensure that when developing new services for you, they • Our service standards
meet the needs of all tenants’ groups. The more responses • Our policies
received the more accurately services can be planned for all • Access to services
tenants and targeted individually to you. There will be an opportunity for you to
We would like a 100% return of the survey so, are offering speak to the Choice Based Lettings and
prizes of Marks and Spencer vouchers totalling £250 to Tenancy Support teams, discuss any rent
encourage all to complete the enclosed questionnaire. Please payment issues, meet your Neighbourhood
return the questionnaire in the reply-paid envelope provided Champion and find out how you can get
by October 10th 2008. Involved with Rykneld Homes. There will
Thank you very much in advance for your help with this also be a free raffle, refreshments and
important project. children are welcome. We look forward to
Thanks to Jack Hartley, age 15, a pupil at • Eckington Civic Centre, Market Street
Springwell Community School, who recently
Monday 6th October from
completed work experience with Rykneld Homes’
1pm – 6.30pm
• Clay Cross Social Centre, Market Street
He said: “I know I’ve only been here for two weeks but with
the support and friendship of the people around me I felt Wednesday 8th October from
part of the team. I was really pleased with the responsibility 11:00am – 4:00pm
that I was given and that made this whole experience • Killamarsh Leisure Centre,
worthwhile. I feel when I grow up that this kind of job will Sheffield Road
be high on my list because of the friendliness of all the Thursday 9th October from
employees and how everyone works together to try and get 1pm – 6.30pm
all the jobs done on time and right.”
homingin page 3
Hundreds of homes
Jean Cave of Florence Road in Clay received a new bath and shower, a Standard. As many as 1,381 new
Cross is one of many tenants new washbasin and toilet and I’ve windows have been installed since
benefiting from a new kitchen and had the whole bathroom re-tiled a April last year along with 212
bathroom refurbishment as part of blue and white colour,” said Jean. kitchens, 208 bathrooms, 292 doors,
the Decent Homes programme. Hundreds of homes are benefiting 214 boilers, 229 central heating
“My kitchen has been completely and Rykneld Homes is committed to systems and 157 homes have
refurbished with new kitchen bringing all homes up to the received high security doors. More
cupboards and sink units. I’ve also Government’s Decent Homes than 760 homes have brought up to
Delighted pensioner A new Decent Homes Plan showing
Jean Cave is enjoying when each area in the district will
receive improvement work has been
spending time in her agreed by Rykneld Homes’ Board.
modern new kitchen The details are based on a recent
survey of the condition of homes,
thanks to a major repair needs and priorities.
make-over by The table right shows when work is
Rykneld Homes. expected to start in each area and
Internal improvements which could
include where needed replacement of
kitchens, bathrooms and upgrades to
electrical and heating systems.
External improvements which could
include where needed work such as
re-roofing, repairing brickwork,
rendering and pointing.
homingin page 4 Windows and doors.
Decent Homes Plan
The Decent Homes improvement A decrease in funding from any Please note, if ALMO funding
plan below is based on Rykneld source would mean the work becomes available 2010/11,
Homes receiving the additional £64 programmes would be revised. This programmes will also revise
million of funding from is the same for ALMOs and Local accordingly.
Government in 2009/2010 Authorities delivering improvement
following a successful Audit programmes across the country.
colour key 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14
Area/Estate Internal Windows External Area/Estate Internal Windows External
Improvements & Doors Improvements Improvements & Doors Improvements
Apperknowle 2013/14 2012/13
Arkwright Town 2012/13 2012/13 Killamarsh Non Trad 2009/10 2008/09 2012/13
Ashover 2013/14 2010/11 2012/13 Littlemoor 2010/11 2013/14
Barlow 2011/12 2010/11 Marsh Lane 2013/14 2013/14
Barlow Non Trad 2009/10 2011/12 Marsh Lane Non Trad 2011/12 2009/10 2013/14
Brackenfield 2010/11 2011/12 Mickley Stretton 2013/14 2011/12
Calow 2010/11 2009/10 2011/12 Mickley Stretton Non Trad 2013/14 2009/10 2011/12
Calow Non Trad 2009/10 2011/12 Morton 2013/14 2011/12
Clay Cross* 2013/14 2009/10 2011/12 North Wingfield 2012/13 2011/12
Clay Cross Non Trad 2013/14 2010/11 2011/12 North Wingfield Non Trad 2013/14 2008/09
Coal Aston 2013/14 2012/13 Pilsley 2013/14 2013/14
Cutthorpe 2013/14 2012/13 Pilsley Non Trad 2013/14 2008/09
Cutthorpe Non Trad 2013/14 2012/13 Renishaw 2009/10 2013/14
Dronfield 2011/12 2010/11 2012/13 Renishaw Non Trad 2010/11 2009/10 2013/14
Dronfield Non Trad 2010/11 2008/09 2012/13 Ridgeway 2010/11 2011/12
Duckmanton 2013/14 2010/11 Ridgeway Non Trad 2009/10 2010/11
Eckington 2011/12 2012/13 Shirland 2012/13 2010/11 2011/12
Eckington Non Trad 2010/11 2008/09 2012/13 Shirland Non Trad 2012/13 2011/12
Grassmoor 2011/12 2012/13 Stonebroom 2012/13 2013/14
Grassmoor Non Trad 2010/11 2012/13 Stonebroom Non Trad 2012/13 2013/14
Heath 2012/13 2012/13 Temple Normanton 2013/14 2013/14
Heath Non Trad 2012/13 2012/13 Tupton 2010/11 2013/14
Hepthorne Lane 2013/14 2009/10 2012/13 Tupton Non Trad 2010/11 2013/14
Holmesfield 2010/11 2011/12 Unstone 2013/14 2011/12
Holmesfield Non Trad 2010/11 2009/10 Unstone Non Trad 2012/13 2011/12
Holmewood 2011/12 2010/11 Wadshelf 2013/14 2013/14
Holmewood Non Trad 2012/13 2010/11 Wessington 2011/12 2012/13
Holymoorside 2013/14 2012/13 Wessington Non Trad 2012/13 2012/13
Holymoorside Non Trad 2012/13 2012/13 Wingerworth 2013/14 2013/14
Hundall 2013/14 2009/10 Wingerworth Non Trad 2013/14 2008/09
Kelstedge 2010/11 2012/13 Woolley Moor 2010/11 2011/12
Killamarsh 2008/09 2012/13 Woolley Moor Non Trad 2009/10 2011/12
000000000000000* includes Danesmoor and Holmgate
homingin page 5
Get on board
Did you know that tenants and residents are welcome to
attend Rykneld Homes Board meetings? Better services
These meetings are a little different to regular residents A huge amount of service
meetings and below are some guidelines for residents to improvements have been made so far
follow should you wish to attend, ask a question or address in 2008 to bring us closer to our goal
the Board. of gaining the 2 stars (good) we need
Questions to the Rykneld Homes Board should be submitted to at inspection to secure £64 million
Paula Gale in writing at least five days in advance of the meeting. extra funding from Government.
Paula will help you prepare your question if you need assistance. We need to demonstrate to the
If you wish to speak, please make a formal request at least five days Government that we are running a
in advance. Your submission allows you to raise the Board’s more efficient service, which means we
awareness of a particular issue and the chair will invite you to have been working hard to introduce
present your information at the relevant point in the agenda. new ways of providing services.
If you want to submit a question or advise us of any special Some of the improvements
arrangements you need to attend the Board meeting please include:
contact Paula on 01246 217339 or email • Introduced Choice Based Lettings
email@example.com – increasing the choice for people
If you do want to attend a Board meeting and/or view Board when renting a home.
meeting papers visit the Rykneld Homes website: • Developed a new business plan that
www.rykneldhomes.org.uk sets out our plan for the future.
Only Board reports on the open part of the agenda will be available • Carried out Equalities and
to the public. As you know we are striving to keep costs down, so Diversity training for all staff.
please let Paula know two days in advance if you are attending so • Developed a new Tenant and
extra papers can be printed. Resident Involvement Agreement.
Board papers will also be available on the internet www.rykneld • Launched a Neighbourhood
homes.org.uk five days prior to the Board meeting. Improvements budget, investing in
issues close to tenants’ hearts.
The Board meetings for 2008 are on Thursdays -
18 September, 23 October, 20 November and 18 December. • Took over responsibility for
• Reduced rent arrears.
We will ensure that: • Carried out a detailed survey
• All venues have access for disabled people (including space showing the improvement work
for wheelchairs, walking aides and guide dog users). needed to homes.
• Reasonable communication aids will be provided on request, Our key priorities now are to:
for example, large print, sign language, hearing loop and • Improve tenant satisfaction,
interpretation services. tackling important issues
• Designated parking for disabled people will be provided on such as anti-social behaviour,
request if it is available. increasing resident involvement
• A lift will be available if the meeting is on the first or higher and improving repairs and
floor and we will ensure that the venue has disabled maintenance.
accessible toilets. • Increase the number of homes
made decent and improving
homingin page 6
Fred Barnett, the Treasurer of Mickley Village Hall (in blue
jacket) helps fight anti-social behaviour in partnership with
neighbourhood champions Michaela Cockayne (orange
jacket) and Leanne Hoban (cream jacket). They are joined by
Kyle Barnett, 18, and Sian Barnett, 12. Scores of residents in North
Wingfield raised concerns
Mickley Youth Centre about motorists parking on a
grass verge in Alma Road.
welcomes measures to Rykneld Homes invested £5,000
from its Neighbourhood
tackle crime Improvement Budget.
We worked in partnership with the
A village hall is celebrating a successful crack down on anti- District Council, Derbyshire District
social behaviour following support from Rykneld Homes. Council and the Parish Council to
In recent months, young people have been reluctant to resolve the problem. Derbyshire
attend Mickley Village Hall at Tennyson Street due to a spate County Council has funded a dropped
of vandal attacks taking place at night. kerb to create easier access to the
parking area, and the Parish Council is
But the situation has improved after Rykneld donated anti- planning to install additional street
vandal paint and razor wire fencing was installed to prevent lighting.
young people climbing on the roof.
Retired tenant Peter Reddish, 72, who
Solar lighting was also installed at Mickley Youth Shelter, lives in Alma Road, said: “The
adjacent to the hall. Michaela Cockayne, a Neighbourhood additional parking spaces have made
Champion said “We have seen a significant reduction in a big difference and the situation is
anti-social behaviour since investing a lot of money in the much better than it was before. The
area from our Neighbourhood Improvements Budget. The whole road used to be clogged up
main aim of this joint initiative is to welcome more people with cars.”
into the youth centre at night.
There are so many youth services available at Mickley Village
Hall that it would be a shame if people didn’t take To help improve estate parking
advantage of them. The enjoyment of the majority should Rykneld Homes has introduced a
not be spoilt by the behaviour of the minority.” licence to enable caravan and
mobile home owners to rent vacant
Bill Wheatcroft, the Chair of Mickley’s Tenants and garage plots. To add your name to
Residents’ Association, runs a drop in centre for 10 to 19- the waiting list for garages and
year-olds. He said: “I created the drop in centre to try and garage plots please contact
reduce anti-social behaviour among 10 to 19 year olds - and Connect NE 01246 231111.
we tend to get a very good turn out. It’s a shame that anti-
social behaviour has been putting some people off, so I’m
really pleased with the measures.
homingin page 7
Warning Are you
about door a silver
to door sales surfer?
Doorknockers are again in our district
trying to persuade people to buy their We want your help to:
Council homes under the Right to Buy • Set up a user friendly web page to highlight and promote
scheme. services for the over 50s.
We must stress that these people are • Help us provide easy to use links to other useful services.
not from Rykneld Homes and are
nothing to do with the Council. Some • Enable us to point you to services locally.
door to door companies have been • Develop the webpage to allow groups to promote their events
known to charge thousands of pounds and services for 50 plus.
just for filling in a form. • Give us your comments and feedback.
If you qualify for the Right to Buy • To be involved in the design, delivery and management of
your home and you want to do so, this web page.
you can obtain a form from the Home • Ensure we provide the right training, encouragement,
Ownership Team or your local area support and equipment to make this successful.
housing office free of charge. We will If you are already an internet user or would like to become a
give you any help you need with the ‘silver surfer’ please contact Siobhan Cunningham, Older
form and advise you on submitting People’s Involvement Champion on 01246 217891 or e-mail
your application. Contact the team on on firstname.lastname@example.org
01246 217302 or 217829.
Youngsters at Renishaw Youth Club will spend hours of fun
Games Zone is more playing games on the Nintendo Wii, as part of a Games Zone
than a “Wii” success at project funded by Rykneld Homes.
Renishaw Youth Club As many as 60 youngsters will compete against each other on a
weekly basis, in an initiative designed to prevent anti-social
behaviour caused by teenagers hanging around the streets at
The scheme was piloted over a 13-week period and was paid for
by the Community Safety Partnership. It will now be rolled out
on a permanent basis thanks to £750 funding to buy games
equipment, provided by Rykneld’s Neighbourhood Improvements
Parish Councillor Christine Poxon, Renishaw’s Youth Club
secretary, said: “We are so grateful for the funding as it means
we have been able to purchase enough equipment to allow the
Games Zone project to continue. The initiative is absolutely
superb and has gone down really well with all our young
homingin page 8
Rykneld turns property. The partnership knocked
on doors and handed out 100
very successful and has helped
decrease the domestic burglary
bottles of a substance called Smart rate in Derbyshire by 57% over the
crime-fighter Water worth £15 each, to people
who were available at home on the
last five years.
Jayne Walker, a Neighbourhood
on ‘Smart day. Champion for Rykneld Homes said:
The invisible Ultra-violet liquid, “The details of tenants and
Water Day’ which can’t be washed off, can be
sprayed onto people’s belongings
residents will be stored on a Police
database and if they become
and contains a unique nine-digit victims of burglary in future, then
Tenants in Calow have received a
DNA code that is easily identifiable their stolen items can be traced
special delivery of ‘Smart Water’
when placed under a UV lamp. back by police.
to help slash burglary rates.
The initiative means that if Tenant satisfaction and tenant
During the initiative, Rykneld
anything is lost or stolen, officers safety is of the utmost importance
Homes took part in an estate walk-
can scan the item under the UV at Rykneld Homes and that is why
about with the Police and North
lamp and match the DNA code up we’re delighted to be able to team
East Derbyshire Community Safety
to its rightful owner. According to up with police in support of the
Partnership to help tenants and
Police statistics, Smart Water is Smart Water scheme.”
residents in Calow protect their
homingin page 9
News from the Fed
A message from Alan We had an early start with the highlighting all the different
coach starting at 6.45am picking ways you can get involved with
Jess, Chair of the up from nine different villages Rykneld Homes will be available
Federation of North and eventually arriving in soon.
Harrogate at 10.30am.
East Derbyshire We brought back lots of
information from over 300
Tenants and Residents
stands about housing, security, news
safety, the digital changeover
Rykneld and national issues which could The Community Involvement
Homes has affect tenants and residents. Team is now fully staffed and
been eager to ensure that tenant,
I would especially like to
responsible resident and leaseholder
congratulate a tenant from
for the involvement is embedded into all
Eckington, who won the
management the services which Rykneld Homes
Exhibition Raffle and received a
of Council provides. They are keen to involve
prize of a Nintendo Wii and game.
housing in as many members of the
North East Derbyshire for just Although it was a long day, I am
community as possible and allow
over a year now and is sure that those who attended
them to have a say in what
continuing to address the many enjoyed themselves and found it
happens in their area and what
issues that have arisen from this worthwhile.
services they would like to see
change over. improved or started. The team
The Federation supports Rykneld Tenant and has staff members that specialise
Homes Board’s decision to delay in issues affecting both younger
the Audit Commission Inspection
until early in 2009 to ensure that
Resident and older residents.
The Federation and tenants are
it has an even better chance of
obtaining the 2 stars needed to
Involvement continuing to be involved in the
many issues that affect them and
release the £64million
Government funding to improve
Agreement are delivered by Rykneld Homes.
our homes. People who attended recent Once again I would like to
open days were very receptive to encourage you to use the
the proposals contained in opportunities that are available to
Federation Rykneld Homes’ new Tenant and
you to have your say and stand a
better chance of getting what you
trip to Agreement. This document
spells out their commitment to
would like for your community!
Please get in touch with us if you
Harrogate work together with you to
improve their services, and your
need any help or advice.
homes and estates. Rykneld Federation Chair
On 18 June tenants from all over Homes will try to make it easy Alan Jess
the district visited the Chartered for you to get involved, get your Tel: 01246 250639
Institute of Housing Exhibition views heard and keep you Federation Secretary
at the International Conference informed about the decisions Lorraine Dung
Centre in Harrogate on a trip they make as a result of your Tel: 01246 861673
organised by the Federation. feedback. A new booklet
homingin page 10
Getting more involved
Thanks to everyone who came along to open days in Clay
Cross, Killamarsh and Dronfield. You told us at the open days that
Over 130 tenants and residents attended, giving their views on your five top priorities are:
the new Tenant and Resident Involvement Agreement and the • Reducing anti-social
Business Plan for 2008/9. There was a wide range of stall holders behaviour
including the Fire Service, Crime Prevention, The Federation of • Achieving value for money
North East Derbyshire Tenants and Residents and Choice Based • Helping tenants to reduce
Lettings. Visitors welcomed the opportunity to visit the energy costs
information stands and discuss a range of issues affecting them
• Improving the environment
and their communities.
• Decent Homes/ repairs
Congratulations! Drawing competition service
Well done to everyone who 1st Courtney Groom (age 10) These have now been included in our
won prizes at the open days. 2nd Chloe Green (age 7) Business Plan for 2008/09. The Plan sets
To see photos of all the out the key objectives for improving
winners visit the customer
involvement section of Raffle Winners homes and services for the coming year
and explains how we will go about
www.rykneldhomes.org.uk Clay Cross
Chloe Green with her prize 1st Shelly Wakefield,
You can download a copy of the
(below) 2nd Susan Briddon, business plan from the About Us
3rd Kenneth McNally, section of www.rykneldhomes.org.uk
4th Mr. Pickering
Killamarsh Tenants in Tupton raised
1st Paul White, concerns about anti-social
2nd D Barraclough, behaviour because of poorly lit
3rd C Marples,
Rykneld Homes donated £1,250 to fund
4th Dave Foster
improvements to the street lighting on
Dronfield the footpath from Station New Road to
1st Mrs. E Gillott, Redfern Street. We also pledged £1,500
2nd B Sylvester, from the Neighbourhood Improvement
3rd Carol Roberts, Budget to the Parish Council’s street
lighting scheme in the Northside Play
4th Mrs G Andrews
homingin page 11
Introducing your will actively create opportunities for you to get
Neighbourhood involved in the way we deliver services.
The Champions work closely with key partners including
Champions the Police, District and County Councils, to help meet the
needs of individual communities.
Every area of North East Derbyshire has a specially To find out more about ways to get involved with
dedicated Neighbourhood Champion. Rykneld Homes at a neighbourhood level or about
The Champions are there to play a hands-on role in estate walkabouts in your area contact your
tackling estate issues that are close to your hearts and Champion.
Gail Perry Leanne Hoban
01246 217356 01246 217314
Snapehill, Stonelow, Fletcher Pear Tree Road Area, Lansbury
Avenue, Coal Aston, Central, Avenue Area, Florence Road
Hartington Road, Rawlins Court Area, Mickley
Matthew Yeomans Sally Anne Akitt
01246 217345 01246 217312
Barlow, Cutthorpe, Wadshelf, Marx Court, Northside Area,
Holmesfield, Gosforth Valley, Derby Road Area, Wingfield
Dronfield Woodhouse, Road Area, Central Area (Tupton)
Apperknowle, Hundall, Unstone Central Area (Clay Cross) Clay
Lane Area (Clay Cross)
Amanda Boulter Josie Davies
01246 217316 01246 217309
Danesmoor, Clay Cross Heath, Mornington Road Area
Street Area, Compton Street
Clive Marshall Kirsty Perry
01246 217311 01246 217313
Stonebroom, Brackenfield, Hepthorne Lane, Hillyfields/Dark
Wessington, Morton, Lane, Alma/Whiteleas
Hallfieldgate, St Leonards Place,
homingin page 12
New Street/Chapman Lane
Rykneld Homes is carrying out a detailed
(Grassmoor), Southend, Shakespeare tenant satisfaction survey which has been
Street area, Broom Drive area, Temple sent to a sample of tenants.
This is a very important survey so if you receive
one please take the time to fill it in. The results
Dave Clark will not only be used to direct and improve our
01246 217365 services, they will also contribute to our
Central Area Manor, Westthorpe, inspection results. Tenant satisfaction levels will
Sheepcote, Valley Road (all be a key factor in determining whether we will
Killamarsh) be awarded 2 stars to get the extra £64 million
Decent Homes money. So if one has popped
through your letter box, make haste, fill it in
David Took and send it back!
01246 217761 If you would like to know more about this
Ridgeway, Birkhill, Marsh Lane, or require help completing the survey,
Norwood, Rotherwood please call Heather Summers, Community
Involvement Manager Tel: 01246 217386.
New tenant forum
Central Eckington, Woodview Estate, for Killamarsh
Castle Hill, Woodview House Killamarsh Tenants and Residents’ Forum
(KTRF) has been set up to improve the local
area and tackle important issues such as
crime and anti-social behaviour.
The group will essentially act as a ‘voice for the
01246 217857 village’ and will meet on a monthly basis at the
Renishaw, Westwood Road area Killamarsh Health centre to discuss the latest
(Calow), Allpits Road area, Arkwright, community issues as well as community events
Duckmanton planned for 2008.
The meetings will be attended by police
officers, local councillors, tenants and Rykneld
Sarah Allen & Nathan Redfearn
Homes to address everything from reducing
crime to landscaping schemes and clearing up
01246 217315 grot-spots. KTRF recently signed a constitution
Holymoorside, Adlington, which means that it is now officially
Oak Crescent Area, recognised by the Federation of North East
Holmgate, Ashover, Derbyshire Tenants & Residents.
Kelstedge, Littlemoor, To find out more contact Neighbourhood
Wooley Moor Champion Dave Clark on 01246 217365.
homingin page 13
New Tenancy Agreement
Tenancy in accordance with the Housing
Act 1985. You will also have
councillors and council officers to
draw up this new tenancy
received a copy of the revised agreement on behalf of the
Agreement tenancy agreement so that you
know what all your rights and
All sections of the previous
Thanks to all tenants who made responsibilities are. You are not tenancy agreement have been
suggestions for the new tenancy required to sign the new tenancy reviewed and the layout has been
agreement which has been agreement as it will automatically changed to make it more user
introduced by the District Council. come into effect. friendly.
If you hold what’s know as a If you currently hold an The final version takes account of
“Secure Tenancy” – generally this is “Introductory Tenancy” – a 12 the feedback that we received
everyone who has been a Council month tenancy for people who are from tenants during the
tenant for more than a year - the first time Council tenants – you consultation.
Council is bringing the terms of will sign the new tenancy Please contact your
your tenancy into line with the agreement when you’ve Neighbourhood Champion if you
new agreement. You will have successfully completed the have any questions about the
received a letter from the Council introductory period. Tenancy Agreement.
and Rykneld Homes giving you Rykneld Homes has worked closely
four weeks notice of the changes with tenant representatives,
Are you Basics of the scheme
Special low, minimum sums
Insurance against theft,
vandalism and water damage -
your contents are covered for loss
insured? insured - the lowest amount that
can be insured is £7,000 for or damage.
'New-for-old' insurance -
people over 60 and £10,000 for
everybody else - weekly payments contents, other than clothing and
Many tenants believe that we
can be less than a pound! linen, are covered on a new-for-
automatically insure their old basis, meaning they would be
furniture, belongings and Flexible payment options -
the costs of insurance can be replaced as new.
decorations against theft, fire,
vandalism or burst pipes, but paid weekly or monthly, as
part of your rent. Please note - you must keep your
this is not the case.
Insurance for your furniture, payments up-to-date as your
Unfortunately, many people only insurance will be cancelled if you
clothing, carpets and
realise this after the damage has electrical goods - most of your fall into arrears. Insurance
been done. household goods are covered when premiums are not covered by
You can insure your contents in your home - theft of keys, Housing Benefit. Your
through your own private freezer contents and your own application may not be accepted
arrangements or through a public liability are also covered if you are in rent arrears.
Council scheme. We make it easy
for you to insure your belongings Further information
under a special home contents
For further information, pick up the Home Contents Insurance
insurance scheme arranged
Booklet and application form from your Area Housing Office, or
through Royal Sun Alliance - the
call the Housing Accounts Section on (01246) 217 754 and we
scheme is only available to
will post a form out to you.
Council tenants at the moment.
homingin page 14
Get more involved
¡ CUT OUT and KEEP
• Help us develop, inspect and review our
services – We review our services regularly, you
can help us improve.
• Be a Mystery Shopper – As part of the DTN
Rykneld Homes is committed to community Mystery Shopping Group you can review our
involvement and would like to encourage all ‘front line’ services.
tenants, residents and leaseholders to get • Attend a Focus Group – One off events
involved and help us improve. Your views and designed to discuss an individual service or
opinions can influence the way we deliver our theme and offer improvement suggestions.
services. There are lots of ways you can do this to
• Help us appoint our staff – Why not help us
suit you. There will be no cost to you, and we
recruit colleagues to Rykneld Homes?
will pay your reasonable expenses. So you could
meet new people, gain skills and confidence, and • Join the Board – The Board hold elections to
help us to improve, all at the same time. It appoint Tenant Board Members, get involved at
couldn’t be easier! the highest level…
• Join a Tenants & Residents Group – Focusing
on issues in your local community, improve the
• Get involved in training and development – area where you live.
increase your knowledge and skills for free! • Become a Village Voice – For rural locations
• Sign up to our Viewpoint Panel – register your without a Tenant & Resident Group, represent
interests and we will contact you when your community.
opportunities arise. • Go on an Estate Walkabout – Help us pick up
• Read our newsletter and visit our website issues in and around your estate.
If you want to get involved with us,
• Answer our questionnaires, phone or email or if you have ideas for different
surveys – stay at home and get involved… activities, it is easy to get in touch…
• Return feedback forms to us – we ask for your • Call the Community Involvement Team
views all the time, why not fill in a repairs on 01246 217295
• Send an email to:
• Help us write interesting newsletters – Join email@example.com
our Editorial Panel and contribute to Homing In.
• Write to us at Community Involvement
• Attend our involvement days and conferences Team, Rykneld Homes, c/o Council
– one off events that happen once a year. House, Saltergate, Chesterfield, S40 1LF
• Attend a Board meeting – Our Board meetings • Contact us via our website
give the opportunity for you to ask questions at www.rykneldhomes.org.uk
the highest level.
• Contact the Federation of North East
• Help us manage our contracts – Get involved Derbyshire Tenants and Residents –
¡ CUT OUT and KEEP
in the tendering process for our contracted FNEDTR - about local tenants and
work. residents groups. Ring 01246 861673
• Join our special working groups and panels – or email firstname.lastname@example.org
Issue based groups that concentrate upon a • Fill in the survey included with this
focused area i.e. Leaseholders. Homing In
homingin page 15
A more modern service
Improving Access No problem
¥ 01246 231111 (ENGLISH)
It is important that all tenants have easy access to Rykneld Homes, whether
We care. We want all of our
customers to be able to access
it be to report a repair or make a general enquiry.
So, we are developing a strategy to Whilst we are developing our plans in all of our services. To talk to
someone in English, ring this
increase and improve the ways in which line with these principles we will be number.
you can do business with us. Our Board making some immediate changes to the You will not be charged for the
has agreed a set of guiding principles for service that is provided by our five area TALKBACK service.
us to work to: housing offices. ¥ 01430 457390 (CANTONESE)
¥ 01430 457391 (MANDARIN)
• We will locate services that need to be We want to introduce lunch time
delivered in local communities at the opening and need to re-organise the way
new one-stop shops that NEDDC is we work to make this happen. The first
developing as they come on line, step has been stopping the opening of
offering greatly extended opening offices on Friday evenings and Saturday
hours. The first of these is due to open mornings. ¥ 01430 457392 (ITALIAN)
at Dronfield Sports Centre before All of these changes are designed to
Christmas. ensure that Rykneld Homes can
• We will channel all routine service demonstrate it runs an efficient and
¥ 01430 457394
requests made by phone, email, text accessible service. These are key
message and internet through requirements if we are to achieve 2 stars
NEDDC’s call centre - Connect North at inspection in order to draw down the
East. additional £64 million Decent Homes
¥ 01430 457395 (POLISH)
• We will base business processes that money from the Government to spend on
can be carried out in one place, such your homes.
as the management of the Choice We will keep you informed of the
Move scheme, at Rykneld Homes’ new progress made.
HQ at Pioneer House. ¥ 01430 457396 (PUNJABI)
In the meantime we are keen to hear
• We will deliver services face-to-face your views about the way in which we
wherever appropriate, for example can make our services even more
Neighbourhood Champions carrying accessible. You can contact us on
out new tenant visits. 01246 217295 or email ¥ 01430 457397 (OTHER LANGUAGES)
email@example.com If you require this
• We will resolve enquiries at the first
point of contact wherever possible.
braille or on audio tape
please call us on
WIN! WIN! WIN!
Can you SPOT where this is? TALK BACK
If you can correctly identify where this image appears in the newsletter you
could be in with a chance to win a £25 high street shopping voucher.
Send your answer to: Heather Summers, Community Involvement Manager,
Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield, S42 6NG.
Designed & printed by NEDDC. 2109