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					                                                                                  CURRICULAM-VITAE

                                                                                               Nisha Arora
                                                                                            House No. 4448
                                                                                               Sector- 46D
                                                                                                chandigarh




Career Aspiration

I am a quick learner who looks forward to challenges and interacts well with all levels of staff. Looking for a
position that allows to contributing my skills to the success of the company. I offer a strong administrative
background with the Extensive experience covering administrative duties, office management and
document preparation and Excellent organization and communication abilities.

EMPLOYMENT HISTORY:

Work experiences as Office coordinator in Concorde Mahindra Perfect Pvt.Ltd, a small scale
manufacturing company based in Chandigarh, which produces Mahindra Dg sets.

Main Job responsibilities:

            Maintains department office area in an organized and professional manner including supplies
             and equipment.
             Coordinates activities, information meetings, with seniors & others.
             Implements and maintains filing system, both paper and computer.
             Provides administrative support in the preparation of correspondence, reports, schedules,
             confidential materials and various employee issues.
            Answers the telephone in a professional manner and assists internal guests with any
             questions, etc
            Maintains a daily log of important information to share with the department.
            Co-ordination with Human Resources Department.
            Removing useless work.
            Daily work management.


Second Employeer:

IRCTC (A Govt. of India Enterprise) is a Internet based portal to book online ticket for Indian Railways.


       Name of the Organization : Indian Railway Catering & Tourism Corporation Ltd.

       Designation: Customer Care Executive
       Duration: 5th September 2008 – 5th Nov, 2009



Main Job responsibilities:

       Working in mailing department as a customer care executive and solve the query of customers
        through mails.
       Respond the customers regarding their problem related to cancellation of ticket, refunds, booking
        etc.



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       Make daily call & mail report and send to supervisor.
       Also worked as a tele-caller in the same department

Third Employeer:

 Bharti Airtel, is Asia’s leading integrated telecom services provider with operations in India. Bharti Airtel
has been at the forefront of the telecom revolution and has transformed the sector with its world-class
services built on leading edge technologies

       Name of the Organization : Airtel
       Designation: Inbound Customer care Executive
       Duration: June 2006 – December 2006


Main Job responsibilities:


       Prepare MIS Report and sent it to the reporting manager.
       Incharge of preparing and providing data for the meetings.
       Worked as a telecaller in which I am responsible for activating and deactivating of Airtel services,
        informing customer about the new scheme and launches.
       Also support & help in accounting activities through Tally.
       8 months Experience in Data Entry Operator.
       One year Experience in Office Assistant.


EDUCATION QUALIFICATIONS:

       Completed Bachelors of Arts (B.A. ) from Punjab University in 2009.

       A.I.S.S.C.E. (XII – Arts Stream) from Punjab Education Board in 2006.

       A.I.S.C.E. (X) from C.B.S.E. in 2004.

       Pursuing MBA in HR From Sikkim Manipal University.


CERTIFICATIONS:

       Certification in Microsoft Office: Completed a one month course in Microsoft Office applications
        including MS Word, MS Excel.

       Certification in Six Month course of Tally from Aimtech, Chandigarh.

       Certification in One year Web designing Course from Aptech Institute, Chandigarh.

       Knowledge of working in PageMaker, Photoshop, Corel Draw.

       Certification in Six month Interior Decorator Course from Punjab School of Art and Home Deccor,
        Chandigarh
PERSONALITY TRAITS:

       Pro-active.
       Good analytical and problem solving skills..
       Strong communication and interpersonal skill.



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        Ability to adapt to changes.
        Sharp Mind, Hardworking and self confident.
        Good team worker and a quick learner.
        Highly motivated, disciplined and resourceful.
        Effectively manage people/workforce from various backgrounds
        Proficient in various languages including English, Hindi, Punjabi


PERSONAL DETAILS:


        Father’s Name:     Sh. Des Raj Arora
        Date of Birth    : June 12, 1987
        Marital Status : Single
        Languages Known: Hindi, English, and Punjabi
        Hobbies: Listening Music, Travelling




Dated:                                                                       Signature:




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