Management Development Institute
A Management Development Program
For Managers and Leaders of
Health Care Organizations
In cooperation with
Ghana InstItute of
ManaGeMent and
PublIc adMInIstratIon
Program oVErVIEW
the Management development Institute (MdI) for health the program has been designed by world-class
care organizations is a one-week intensive program management faculty from the ucla anderson school
designed to enhance the leadership and management skills of Management at the university of california at los
of program managers and leaders of sub-saharan african angeles (ucla) and by leaders of the african Medical
organizations, governmental and non-governmental, that are and research foundation (aMref). the MdI is delivered
devoted to delivering health care services to underserved by instructors from ucla, aMref and by outstanding
populations. the program has been specifically designed faculty from other african universities, including the
to assist african ministries of health in implementing their Ghana Institute of Management and Public administration
particular national health priorities. (GIMPa), and the Graduate school of business at the
over 500 participants from 22 african countries have university of cape town (uct).
already graduated from the precursor to this program. the program is funded by Johnson & Johnson, one of the
the prior version of the MdI was focused solely on hIV/ most admired companies in the world today. the language
aIds. In 2011 the program’s new focus will be expanded of instruction in all programs is english.
to health systems, generally, and will invite participation In 2011, we will offer three identical programs – each in a
of those involved in implementing national health priorities different region of africa:
in the areas not only of communicable diseases, of
which hIV/aIds is one, but also chronic diseases. • for east african leaders in naivasha (2 hours drive from
cardiovascular disease and diabetes, in particular among nairobi), Kenya: 2 – 7 May 2011
chronic diseases, will become increasingly responsible for • for southern african leaders in cape town,
the overall burden of disease and for the accompanying south africa: 21 – 27 august 2011
financial burden for treatment in sub-saharan africa.
• for West african leaders, in accra, Ghana:
28 august – 3 september 2011
Program NEED Program goaLS
effective leadership and management of health systems and the major goal of the MdI is to provide ministries of health
services is a barrier to scaling up service delivery and for with the requisite management and leadership capacity to
the attainment of both the Millennium development Goals implement their stated national health priorities.
(MdGs) and of achieving national health priorities in sub- representatives from public health systems along with their
saharan africa. this constraint persists due to a shortage nGo implementing partners will learn management tools,
of leadership and management expertise in the region, frameworks and knowledge that will enable them to increase
and to an uncoordinated and fragmented approach to the quantity and quality of health services they provide along
building leadership and management capacity. leadership with improved access to them. the lessons will be practical,
and management knowledge, skills and abilities that can and aimed toward successfully meeting the complex
be taught have a demonstrated impact in enhancing the challenges faced by eastern, West and southern african
quantity, quality and access to health care for underserved health systems.
populations. health systems must accomplish more and
better health outcomes with the limited human and financial
resources at their disposal. sound management and
leadership can significantly increase the efficiency and
effectiveness with which these scarce resources are used.
Who ShouLD aPPLY? SELEctIoN ProcESS: hoW to aPPLY
the Management development Institute is designed thirty-six participants will be selected for each session.
principally for high-level managers of public sector for an application form or further information on the MdI,
entities in sub-saharan that are dedicated to the visit our website at http://www.anderson.ucla.edu/mdi.xml.
improvement of the health care of underserved
You will send the completed application to:
populations in their countries.
Project coordinator
however, places will also be reserved for leaders of
aMref
nGo’s and other civil society organizations (faith-based
lang’ata road, opposite Wilson airport
organizations and community-based organizations)
P.o. box 27691 00506
that have a similar health-related mission and that have
nairobi, Kenya
a role in supporting initiatives and implementing health
care priorities of the public sector. Phone: (254) (020) 6993228 or 6993000
fax: (254) (020) 6009518
We are seeking teams or clusters of individuals having
e-mail: anthony.Wairagu@amref.org
related leadership responsibilities for implementing
specific national health care programs and priorities along with your application, include a letter of
in their country or region. In that way, the likelihood of recommendation from your organization to ensure its
the MdI bringing about significant impact is heightened commitment to having you and your colleague attend one of
and the program’s utility to national health systems the 2011 MdI program sessions from 2–7 May in naivasha,
is enhanced. Kenya; 21–27 august in cape town, south africa; or 28
august–3 september in accra, Ghana.
depending on the country and sector, candidates
might have the following titles: a mandatory requirement for your application to the
• director program is a commitment to scope a community
• Project Manager healthcare Improvement Plan during the program.
• Program Manager In many cases, an interview will be required.
• executive director the deadline for applying to the may 2011 program is
• Program coordinator 1 april 2011. the deadline for the august/September
• Public health coordinator 2011 programs is 11 July 2011. applications received
• regional coordinator after that date will be considered on a space-available
• chief Medical officer basis. applicants will be reviewed by both aMref
• chief nurse and ucla.
• Medical superintendent
• country coordinator
tuItIoN aND SchoLarShIPS
cErtIfIcatIoN thirty-six participants will be selected for the program.
the cost of the MdI training program is us$ 4,000
Participants who attend all the sessions and complete per participant. Johnson & Johnson awards scholarships
the program successfully will receive a certificate of to managers who have the greatest potential to
completion from the university of california (usa). positively impact the quantity and quality of services
in their organization. these scholarships cover the
cost of tuition, training materials, accommodation and
NEW mDI aLumNI Program: meals. travel expenses, if required, will be borne by the
mDI PLuS (mDI +) participants. upon completion of this training, candidates
will be required to apply the knowledge and skills
Dates: august 31–September 3, 2011 in accra, ghana
gained to resolve a management issue or obstacle in
The Management Development Institute (MDI) is pleased their organization.
to announce the first MDI Alumni event in West Africa, the
MDI Plus (MDI+). MDI+ is a three-day event, which will to apply for these scholarships and access additional
include relevant speakers on public policy, management information on the program, please visit the MdI website:
workshops, and presentations about the successful http://www.anderson.ucla.edu/mdi.xml
implementation of Community Healthcare Improvement shortlisted applicants will be contacted for an interview
Projects (CHIPS) by fellow alumni. In addition to the at least four weeks before the course begins.
educational opportunity afforded by MDI+ and other alumni
events, such gatherings create a time and place for busy
alumni to become reacquainted with classmates, to make
new connections, to share information and strategies, and to
inspire each other to transform their ideas into reality. MDI+
and other alumni regional events will become an increasingly
important dimension of the MDI experience.
For more information on MDI+, visit our website at
http://www.anderson.ucla.edu/x31500.xml
currIcuLum
The Management Development Institute consists of eight
modules focusing on specific areas of management directly
relevant to national ministries of health and their implementing
partners as they evaluate their mission and implement their
health plans to achieve their stated priorities.
Organizational Planning
• Creating a vision and mission for the unit or organization
• The six key components of planning, and the main
ingredients of successful planning strategies
• The five essential elements of an effective
planning process
• Assessing community needs
• Internal assessments of strengths and weaknesses,
and assessing the external environment
• Partnerships in planning efforts
• Planning and budgeting
Operations Management Program Monitoring and Evaluation
• Aligning operations with corporate mission and strategy • The uses for monitoring and evaluation
• The importance of operations management in scaling • Types of evaluation; Formative. Monitoring & Summative
up services • Conceptual framework design: Health and
• Service process analysis and re-engineering for economic outcomes
effective operations management • Outputs, Outcomes and Impact
• Service-process matrix model for ensuring, effectiveness, • Evaluation approaches
efficiency and productivity in service delivery • Methodological issues
• Service demand forecasting, inventory systems
and policies Social Marketing
• How attention to process can increase capacity and • Social marketing versus commercial marketing:
patient services differences and similarities
• Achieving desired outcomes and impact—social change
Health Information Systems at individual, group and society levels
• Collecting information related to health care operations, • Determining the target group for intervention
clinical outcomes and financial systems (demographics/geographic segmentation
• Data analysis to support strategic, operational and and selection)
financial decision making • Developing a social marketing mix and strategy
• Data analysis for program and services evaluations • Implementing a social marketing strategy
• Data reporting for accountability • Determining the effectiveness of the intervention
• Using computers and the Internet to collect, analyze and
report information Health Economics
• Economic tools for allocating scarce financial resources
Financial Management across competing health programs
Concepts of finance and accounting in health services • The identification of economic outcomes from health
• Activity-based costing care interventions and programs
• Budgeting • Creating maximum value from health care expenditures
• Forecasting • Comparative effectiveness analysis
• Differences between financial (external) and managerial • Cost effectiveness analysis
(internal) accounting • Cost benefit analysis
• Recording and reporting non-cash contributions
(human resources, medication, supplies)
• Compliance with funding agencies reporting requirements
Leadership & Human Resources
• Motivation and goal setting
• Human resources management
• Change management
• Leading vs. managing
• Teamwork and collaboration
• Negotiation and communication
Program PartNErS:
SPEcIaL Program fEaturE African Medical and Research Foundation
AMREF’s mission is to improve health and health care in Africa.
the community healthcare Improvement Project We aim to ensure that every African can enjoy the right to good
(chIP) health by helping to create vibrant networks of informed and
empowered communities and health care providers working
the community healthcare Improvement Project (chIP) together in strong health systems. Our extensive experience in
is the practical application or experiential component of development of human resources for health targets a diverse
the program, allowing the participants to immediately range of health professionals, from primary health care workers
translate the MdI curriculum to improve performance in to field surgeons. AMREF has a strong regional presence and
their own health systems. through this peer-and-faculty close working relationships with communities, governments,
key development agencies, academic institutions, and the private
consulting process, participants develop strategic sector with a current funding base of over $80m annually.
plans to resolve a significant issue or obstacle in their
nation, region or organization. Participants as part The Johnson & Johnson Family of Companies
of the application process identify specific initiatives Johnson & Johnson is the world’s most comprehensive and broadly
that are aligned with national health priorities that they based manufacturer of health care products, as well as a provider
of related services, for the consumer, pharmaceutical, and medical
intend to undertake as part of their chIP. the chIP
devices and diagnostics markets. Over 114,000 employees at more
provides a process for conducting environmental than 250 Johnson & Johnson companies work with partners in
analysis, identifying critical issues and/or key problems, health care to touch the lives of more than a billion people everyday
formulating goals, objectives, creating action plans, and throughout the world. For more information, visit www.jnj.com.
formulating monitoring and evaluation plans. on the final Johnson & Johnson’s giving is inspired by Our Credo responsibility
day of the program, participants present their chIPs to to the communities in which we live and work. Our philanthropic
faculty and to the class. efforts support partnership programs that contribute to life-
changing, long-term differences in human health.
Note: The CHIPS are followed up by the administration
of the MDI. All MDI participants must agree in advance UCLA Anderson School of Management
with the periodic CHIP reporting requirements. UCLA Anderson School of Management is recognized as one
of America’s premier business schools. Its preeminent position
is based on internationally acclaimed research, an innovative
SchEDuLE aND LogIStIcS and distinguished faculty, excellent degree programs, and
exceptionally bright, highly motivated students chosen from
for Eastern african organizations one of the largest and finest application pools in the nation. The
MDI is conducted under the auspice of the Harold and Pauline
In naivasha, Kenya, the 2011 program opens with an Price Center for Entrepreneurial Studies, a recognized leader in
afternoon reception on Monday, 2 May 2011 followed entrepreneurial education and research. The Price Center oversees
by the first session on the same day. classes will be all teaching, research, extracurricular and community activities
conducted each of the following weekdays (tuesday related to entrepreneurship at UCLA Anderson, and maintains a
– friday), 9:00 a.m. – 5:30 p.m. with group sessions strong commitment to serving the non-profit and small business
communities through management development programs.
convening nightly and on saturday, 9.00 a.m – 3.30 p.m.
there will be a closing reception and dinner on saturday,
7 May, 2011. ImPLEmENtINg PartNErS:
University of Cape Town Graduate School of Business
for Southern african organizations Ranked as the top business school in South Africa, the GSB has four
decades of success in developing business leaders. GSB graduates
In cape town, south africa, the 2011 program opens consistently go on to achieve highly in all sectors of society and all
with an afternoon reception on sunday, 21 august 2011 over the world. Their success creates an enduring reputation for the
followed by the first session on the same day. classes School. GSB programmes are at the cutting edge of management
will be conducted each of the following weekdays education. The School continually pushes the boundaries and
(Monday – friday), 9:00 a.m. – 5:30 p.m. with group challenges students on every level to ensure that they grow both
personally and professionally. The GSB is taking the lead in South
sessions convening nightly and on saturday 9.00 a.m.
Africa in developing a business school that is adapted to the
– 3.30 p.m. there will be a closing reception and dinner circumstances of a country and continent where the imperatives are
on saturday, 27 august 2011. democratisation, international competitiveness and economic growth.
Ghana Institute of Management and Public
for West african organizations
Administration (GIMPA)
In accra, Ghana, the 2011 program opens with an GIMPA, established in 1961, is the leading management
afternoon reception on sunday, 28 august 2011, development institution in Ghana and West Africa. As a topmost
at the Ghana Institute for Management and Public Ghanaian management development institute, GIMPA aims to
administration (GIMPa). Participants will reside and be a world-class centre of excellence for training, consultancy
and research in leadership, business management, and public
attend all classes at the institute. classes will be
administration, using top class and motivated staff with state-of-
conducted each of the following weekdays (Monday the-art facilities. GIMPA’s mission is to remain a center of excellence
– friday), 9:00 a.m. – 5:30 p.m. with group sessions for training in public and business administration by continuously
convening nightly and on saturday, 9.00 a.m. – 3.30 enhancing the capability of middle and top level executives in
p.m. there will be a closing reception and dinner on the public and private sectors, as well as Non-Governmental
saturday, 3 september 2011. Organizations (NGOs) both in Ghana and internationally to manage
their institutions and enterprises efficiently and effectively. GIMPA’s
overall goal is to become the best management development
institution in Sub-Saharan Africa, known for quality program
delivery in leadership, management and administration.
FACULTY
Victor Tabbush, Ph.D., Program Director Nzomo Mwita, MSc, Program and
Dr. Victor Tabbush is an adjunct professor in Global Faculty Coordinator
Economics and Business at UCLA Anderson School Nzomo Mwita is currently the technical specialist
of Management. Prior to joining the faculty at UCLA, (training) at AMREF headquarters. He is involved
Tabbush served on the faculty at the University in the managing training programme of AMREF,
of Nairobi in Kenya and at the University of Arizona. Tabbush as well as deputizing the Director for Capacity Building. He is a
is a specialist in the area of healthcare economics and health distinguished trainer in primary health care and community-based
management, and the originator and faculty director of many health care approaches and community development, project
executive programs specialized for healthcare providers. Besides the planning, monitoring and evaluation. Mwita worked with AMREF-
MDI, this includes the Johnson & Johnson Health Care Executive Kenya as a regional training coordinator, PHC/CBHC training
Program for U.S. community-based organizations. In addition coordinator and project manager for Water and Sanitation. Jointly
he teaches in the California Health Care Foundation Leadership with colleagues at AMREF, Mwita made significant contributions in
Program and the Blue Shield Clinic Leadership Institute. developing the Training of Facilitators and of Trainers courses for
health and development workers in the African region.
Julius Aikins-Hawkson MSc, FCCA Mlenga Jere, MBA
Julius Aikins-Hawkson is a fellow of the Association Mlenga Jere has been working in higher education and
of Chartered Certified Accountants in the U.K. with industry for close to two decades. He started off his
over 18 years working experience as well as having a academic career at the Copperbelt University in Zambia.
post graduate qualification in Advanced Information In between working as an academic, Jere worked in
Technology. A member of the Institute of Management industry as a project leader and marketing & product development
Consultancy in the United Kingdom, he is a problem solver with a specialist respectively, following which he left Zambia to take up a
high rate of achievement and an appetite for new challenge. Prior teaching appointment at the University of Botswana. Jere is currently
to joining GIMPA, he was the financial controller of Aeromedic working on research towards a Ph.D. at Rhodes University.
Innovations Ltd., in the United Kingdom for eight years. At
Aeromedic Innovations Ltd., he assisted in identifying and Margaret Karangatha, MBA
developing new business opportunities which significantly led to
Margaret Karangatha is the Managing Director and Chief
increased turnover. With his commercial experience and advisory
Executive Officer of Africa Institute of Management
skills, he has assisted clients in exploring business opportunities in
Development (AIMD) and Multiply and Divide (M&D)
developing countries.
International. For 25 years, Margaret has built a name
in Kenya and in various African countries. Margaret is a facilitator/
René English, Ph.D. Consultant with AMREF where she facilitates various trainings for
Dr. René English is a public health specialist trainee at workers in Health Care. She specializes in Organizational Planning,
the University of Cape Town and is employed by the Leadership and Human Resource Management and Finance for Non
Western Cape Department of Health in South Africa, Finance Managers. She is also an Associate Consultant with CORAT
where she has been working in the field of Monitoring and Kenya Institute of Management (KIM). Margaret has a Bachelors
and Evaluation for the past three years. She qualified as a Medical degree in Commerce (Accounting Option) from the University of
Doctor in 1997 and obtained a Ph.D. in medicine in 2006. Both Nairobi, a Masters degree in Business Administration (MBA, Strategic
degrees were obtained from the University of Cape Town. She Management)from United States International University and is a
developed the first syndromic respiratory guideline in South Africa certified Public Accountant – Kenya.
which was later expanded to include HIV & AIDS and chronic
diseases. As part of her specialist Public Health training she co- Franklyn A. Manu, Ph.D.
convened a Public Health course for fourth year medical students Professor Manu earned Ph.D. (Marketing and
in 2009. She is currently working in the Antiretroviral Treatment International Business) and MBA (Finance and
programme of the Department of Health, and continues to teach various areas of management and human resource including strategic management plan
International Business) degrees from New York
and supervise Public Health students. development. University, Graduate School of Business Administration
(Stern). His undergraduate degree was received at the University
Wisdom Gagakuma, MBA of Ghana, School of Administration where he earned a B.Sc.
Professor W.A Gagakuma is currently an Associate (Administration) degree. Over twenty years experience in consulting,
professor in Public Administration at the Ethiopian training and education. Extensive capabilities in strategic planning,
Afua Kufuor, Ph.D., MSc
program design and assessment in higher education. He has been
Civil Service School (ECSC). His core mandate is to
heavily involved in designing and reviewing programs to improve
be part of a core team of diverse expatriate expertise
A Lecturer in Human Resources Management and Organisational Behaviour at the Schoo
higher education in such institutions as Loyola College in Maryland,
to facilitate change management and its implementation in the
Institute of Management and Public Administration (GIMPA) Ghana. Possess six years ind
Morgan State University, Ghana Institute of Management and Public
Ethiopian Public Service through short and long term capacity
and significant knowledge and experience in HRM Policy related issues. Dr Kufuor earned
Administration (GIMPA), Association of African Business Schools,
building. He has been extensively involved in facilitating the
management and Organisational behaviour and her MSc in computer applications in man
Global Business School Network, International Academy of African
development of curriculum for several programmes including
Cranfield University, UK. Core areas of research and facilitation are in human resource pl
Business and Development, and the Ghana TALIF project. Currently,
Undergraduate Degree in Public Procurement, Masters Degree in
Public Procurement and Asset Management, Masters in Development development of HR strategy, Performance Appraisal, International Human Resource Man
Professor Manu is the Dean of the GIMPA Business School.
Management, Masters in Leadership and Good Governance, and Responsibility Practices of Multinational Corporations (MNC’s) in the West African sub‐re
the newly introduced Ph.D. programme in Public Administration at Charles Mayaka, MBA
the Civil Service College. He has been Senior Lecturer/Consultant at Charles Mayaka is an assistant professor of Strategy
Ghana Institute of Management and Public Administration (GIMPA) and Marketing at the United States International
at Accra, Ghana for seven years and has been the President of Ghana University (USIU). He is currently the director of the
Institute of Management for the past four (4) years. Centre of Excellence in Entrepreneurship Development
(CEED) at USIU and the academic director of the 10,000 Women
Charles Mayaka, MBA
Certificate Program for Women Entrepreneurs.
Prof. Charles Mayaka is an Assistant Professor of Strategy and Marketing at the
University (USIU). He is currently the Director of the Centre of Excellence in Entreprene
at USIU and the Academic director of the 10000 Women Certificate Program for Women
Manager of the Case Development Project (2006 ‐2007) which was sponsored by IFC
FACULTY
Afua Kufuor, Ph.D., MSc Richard Chivaka, Ph.D.
Afua Kufuor is a lecturer in Human Resources Dr. Richard Chivaka is currently an associate
Management and Organisational Behaviour at the professor in the Department of Accounting,
School of Business, Ghana Institute of Management University of Cape Town (UCT), South Africa.
and Public Administration (GIMPA) Ghana. She Chivaka holds a Ph.D. in accounting from the
possess six years industry related experience and significant University of Cape Town, South Africa, an MSc in accounting and
knowledge and experience in HRM Policy related issues. Kufuor finance from the University of Manchester, United Kingdom, and a
earned her Ph.D in change management and organizational B. Com (Honours) in accounting from the National University of
behavior and her MSc in computer applications in management Science & Technology, Zimbabwe. He has been with UCT for the
systems from Cranfield University, UK. Her core areas of research past 10 years, teaching on both undergraduate and post-graduate
and facilitation are in human resource planning and staffing, programmes.
development of HR strategy, Performance Appraisal, International
Human Resource Management and Social Responsibility Practices of
Multinational Corporations (MNC’s) in the West African sub-region.
He was the manager of the Case Development Project (2006–2007) Price Center for Entrepreneurial Studies and an associate professor
which was sponsored by IFC and Global Business School Network of business economics at UCLA Anderson. The Price Center
(GBSN). He worked as the faculty coordinator in the Health serves to organize all faculty research and student activities and
Management Programme jointly organized by UCLA Anderson curricula related to the study of entrepreneurship and new business
School of Management’s Management Development Institute (MDI) development at UCLA Anderson. He also serves as faculty director
and African Medical Research Foundation (AMREF) in 2006–2008. of the UCLA/Johnson & Johnson Head Start Management Fellows
Program conducted at UCLA and has led the development of
Phares Ochola, MSc several management training programs in the early childhood
education field.
Phares Ochola was, until February 2008, a lecturer of
Management Science/Operations Research at Kenyatta
University Business School, when he took a leave of Dr. Bill Martin Osumba, MPH
absence to Manage the African Capacity Building Dr. Bill Martin Osumba is a public health specialist.
Foundation financial sector capacity building project in Kenya. He holds a Master degree in Public Health from Royal
While at Keyatta University he was the founding chairman of the Tropical Institute, Netherlands. He previously was the
Department of Management Science. He served in various capacities focal person for the Ministry of Medical Services in the
including; chairman of the Department of Business Administration, Division of Health Information System. He has been involved in the
coordinator of the Institute of Business, later the School of Business, HIS strengthening initiatives and implementation of the HIS strategic
and coordinator of the MBA program. A specialist in management plan. Currently he is a member of the Kenya Health Sector SWAp
science/operations research, Ochola is at the final stage of his Secretariat in-charge of Health Sector Monitoring and Evaluation.
doctoral program in the area of adoption of e-commerce among the He is involved in the Fellowship program at the University of
SMEs in Kenya. He has been the Operations Management Specialist Nairobi Institute of Tropical Diseases as a supervisor of fellows in the
since its inception. Ochola was also instrumental in the design and Health Informatics track.
development of AMREF’s Practical Project Management where he
also doubles as a key training consultant. David Wangombe, MBA
David Wangombe has lectured accounting and finance
Judy D. Olian, Ph.D courses both at the university and tertiary level for
Judy D. Olian, Ph.D., is the eighth dean of UCLA over 10 years. He has a BA (Hons) and MBA from
Anderson School of Management and is the John the University of Nairobi, and a Certifi ed Public
E. Anderson Chair in Management. She began her Accountant of Kenya (CPA (K). Currently he is the dean of Faculty
appointment on January 1, 2006 after serving five and a of Commerce, Strathmore University. Previously he lectured at the
half years as dean and professor of management at the Smeal College Kenya College of Accountancy and the Africa Nazarene University.
of Business Administration at Pennsylvania State University. He has authored several books used at both university and
Olian has been widely published in journals on human resource professional accounting studies. His recent work is the textbook,
management and business alignment of management systems, wrote Advanced Accounting, Theory and Practice. Wangombe has written
a weekly syndicated newspaper column and hosted a monthly several cases for teaching business executives and has also been
television show on current topics in business. She is a sought-after involved in consultancy training for informal sector businesses and
speaker and has consulted for major corporations. Olian’s honors also finance for non-finance managers.
include the American Council on Education Fellowship and the
Maryland Association for Higher Education Award for Innovation. Gamel Wiredu, Ph.D., MSc
Prior to her tenure at Smeal, she served as acting dean, senior Dr. Gamel Wiredu is a senior lecturer at the School
associate dean and professor of management and organization at the of Technology, Ghana Institute of Management and
Robert H. Smith School of Business at the University of Maryland. Public Administration (GIMPA). He holds MSc
Born and raised in Australia, she holds a B.S. degree in Psychology and Ph.D. degrees in information systems from the
from the Hebrew University, Jerusalem, and M.S. and Ph.D. degrees London School of Economics and Political Science (LSE), UK. His
in Industrial Relations from the University of Wisconsin, Madison. current research interests are in the relationship between handheld
information technologies and geographically distributed activities.
Alfred E. Osborne, Ph.D. His previous research has been published in international journals
Alfred E. Osborne, Jr. is senior associate dean at UCLA such as, European Journal of Information System, Information
Anderson School of Management. Osborne is also the and Organization, Cognition, Technology and Work, and Journal
founder and faculty director of the Harold and Pauline of Education and Works.
to fIND out morE
Please visit our web site:
http://www.anderson.ucla.edu/mdi.xml
ucla contacts: aMref contact:
Victor tabbush, Ph.d.
Program director Project coordinator
Phone: (310) 825-9169 Phone: (254) (020) 6993228
e-mail: victor.tabbush@anderson.ucla.edu or 6993000
fax: (254) (020) 6009518
diana hernandez e-mail: anthony.Wairagu@amref.org
senior Program Manager
Phone: 310-794-9559 aMref
e-mail: diana.hernandez@anderson.ucla.edu lang’ata road, opposite Wilson airport
ucla anderson school of Management P.o. box 27691 00506
110 Westwood Plaza, suite b307 nairobi, Kenya
los angeles, ca 90095-1481
Management Development Institute