Radi_Shourbaji-03-12-09

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					RADI SHOURBAJI                                                                               Product Manager
            1128 Homer Common, San Jose, CA 95131 ♦ (408) 687-4099 ♦ rshourbaji@gmail.com
                                     CAREER SKILLS / KNOWLEDGE
   Application Performance Management (APM)                          Business Service Management (BSM)
   Product Management / Market Development                           Business Plans / Market Research
   Competitive Intelligence                                          Market Growth / Segmentation
   Market Requirements Definition (MRD)                              Web / Database Marketing
   Product Requirements Definition (PRD)                             Project Management
   Customer Relationship Management (CRM)                            Product Lifecycle Management
   Business Development / Partnerships                               Product Demonstrations / Evangelism
   Product Roadmap Management / Strategic Planning                   Agile Software Development
                               HIGHLIGHTED CAREER ACHIEVEMENTS
   Coordinated worldwide team responsible for delivering Nimsoft’s Service Delivery Portal to market. Cited as key
    to closing over $1.5m in associated revenue.
   Directed redesign, redeployment of NaSPA website resulting in 600% increase in site traffic.
   Coordinated participation in several product reviews resulting in ProactiveNet being declared 2002 Product of
    the Year by Network Computing.
   Received ProactiveNet’s highest honor, the “TIP” Award for Teamwork, Innovation and Professionalism.
   Recruited by Boole & Babbage (BMC Software) to build a “SWAT Team” to rescue critical accounts endangered
    by perceived quality issues – preserving over $200,000 annual maintenance revenue.

                                           CAREER EXPERIENCE
Nimsoft, Inc. – Redwood City, CA
Product Manager                                                                                      2007 – 2008
   As “product owner” of the Service Delivery Portal and NimBUS Express products; Defined, prioritized &
    maintained the requirements backlog for the Service Delivery Portal and Nimbus Express products.
   Designed & executed the beta/control-release programs for both the Service Delivery Portal and Nimbus
    Express products involving 50+ customers worldwide.
   Trained Sales, Marketing and Support on the Service Delivery Portal.
   Defined and prioritized requirements for the NimBUS VMware probe.

Technical Enterprises, Inc. – Milwaukee, WI
Association Manager                                                                                  2005 – 2007
   Manage all staff related to the operation of NaSPA, the Network and Systems Professionals Association
    (NaSPA, Inc.).
   Website redevelopment project resulting in 600% increase in site traffic.
   Membership Marketing – Repositioned the association as the premier association for IT technical
    professionals driving 50% increase in new member recruits.
   NaSTEC Conference Management – Directing all aspects of the conference, including hotel negotiations,
    program content, and sponsorship opportunities.

NetIQ, Inc. – San Jose, CA
Product Manager                                                                                      2004 – 2005
   AppManager / Security Manager Connector – Led definition and development of the connector, the first product
    to deliver convergence of Systems and Security management. By correlating systems and security events,
    providing a complete view of system and network health from a single application, the connector enables faster
    detection and resolution of problems originating from either a security intrusion, or system / application
    performance.
   AppManager Connectors – deliver enhanced ROI by providing an interface between AppManager and other
    Enterprise Management Systems (e.g. Micromuse Netcool, HP OpenView NNM, Remedy AR. Responsible for
    life-cycle, roadmap.
   AppManager for Citrix – delivers AppManager system management capabilities to the Citrix farm. Published
    white-paper: “Best Practices for Managing Citrix MetaFrame with AppManager”.
RADI SHOURBAJI                                                                               Product Manager
             1128 Homer Common, San Jose, CA 95131 ♦ (408) 687-4099 ♦ rshourbaji@gmail.com

ProactiveNet, Inc. – Santa Clara, CA
Director, Product Management                                                                        2000 – 2003
   Successfully launched 12 releases of the company’s flagship product: Orchestrated global (U.S. and India)
    cross-functional team through complete software life-cycle, resulting in the on-time delivery of each release.
   Defined product strategy / roadmap through consultations with customers and industry analysts as well as with
    the ProactiveNet’s engineering, sales and executive teams responsible for 100% growth in customer base.
   Outbound: supported analyst relations and corporate positioning for lead generation, content creation.
   Beta program execution and management including the participation of key accounts: ETRADE, Wal-Mart, Bank
    of America, Nortel
   Assembled and led “SWAT Team” to expedite customer evaluations enhancing the “close rate” by insuring
    prompt responses to sales and prospect inquiries.

BMC Software, Inc. – Santa Clara, CA (formerly Boole & Babbage)                                       1991 – 2000
Senior Product Manager                                                                                1998 – 2000
   Managed team responsible for the creation and maintenance of an integrated product suite demonstration
    encompassing COMMAND/POST, PATROL, and BEST/1.
   Validated new product releases for requirement compliance.
   Designed and developed integration prototypes extending the reach of COMMAND/POST, including wireless
    interface enabling interaction with COMMAND/POST via cellular phone.


Manager, Data Center and Network Operations                                                            1994 –1998
   Managed the 12-person team responsible for the 24 x 7 operation of their data Center, network and helpdesk.
   Transformed the data center into a showcase for the company’s system management products.
   Improved customer satisfaction by negotiating service level agreements.
   Improved availability of network resources through development of change management and post-mortem
    analysis processes.

Advisory Engineer                                                                                     1991 – 1994
   Developed and delivered the Continuous State Manager component of AutoOPERATOR reducing time to ROI
    by 50%.
   Assisted customers with development of multi-disciplined implementation plans.
   Coordinated customer participation in Beta test programs for new releases.
   Communicated with customers to analyze needs, and develop requirements for future product releases.


Affiliations:            Network and Systems Programmers Association (NaSPA)
                         http://www.naspa.com
                             Member, Board of Directors (1993 – 2007), President (2006 – 2007)
                             Member of the Year Award (1997)
                             Technical Excellence Awards (1995, 2002)
                         KTEH-TV (San Jose PBS Affiliate)
                             Technical Volunteer Program contributing to the production of locally produced fund-
                              raising programs through camera, technical direction, audio.
                             Technical Volunteer Of the Year Award (2005-2006)
                         Member, American Society of Association Executives

Education:               University of Cincinnati – Computer Science
RADI SHOURBAJI                                                                       Product Manager
           1128 Homer Common, San Jose, CA 95131 ♦ (408) 687-4099 ♦ rshourbaji@gmail.com

Selected            Nimsoft:
Recommendations:       “Radi added a high degree of professionalism to the Nimsoft Product
                        Management process. He worked closely with the remote development team at
                        all hours of the day and night to bring new products to the field. His commitment,
                        knowledge and capabilities are an asset to any product management team.” –
                        Mark Rivington, VP, Technology
                       “Radi is a tremendous asset. His gracious way of working with customers and
                        coworkers was always an inspiration. As a colleague in product management, he
                        always was anticipating Marketing's needs. His communication skills and high
                        standards put him far above others.” – Stephanie Graves Xavier, Worldwide
                        Public Relations
                    NetIQ:
                       “Radi hit the ground running, coming up to speed quickly to rationalize the
                        schedule and deliverables for a key enabling component of the AppManager
                        Suite. This component, supported by the marketing and positioning materials
                        Radi helped develop, delivered on a key promise for NetIQ's future, and directly
                        impacted several very large sales.” – Nils Davis, Sr. Product Manager
                       “Radi mastered an incredibly fragmented and inconsistent product space in a
                        very short time. He provided excellent direction and support for both myself (as
                        development manager) and the engineers involved. He played an invaluable role
                        in NetIQ's only real cross lab/cross product success - the AM/SM Connector.” –
                        Chad Carrico, Sr. Manager Software Development
                    ProactiveNet:
                        “Radi is a veteran in the System and Services Management software industry.
                        As a Product Manager, Radi had instrumented several key product launches
                        while at ProacitveNet. What make Radi a successful Product Manager are his in-
                        depth understanding of the business needs and knowledge to work with
                        Engineering.” – Jonathan Chong, Sr. Staff Engineer
                       “Radi is one of those rarities: a technically savvy person who can communicate
                        well on both technology and business issues. Always responsive and insightful,
                        he enjoyed credibility inside the company, as well as being an articulate source
                        for editors and analysts.” – Ed Bride, P.R. Consultant
                       “I worked with Radi for several years at ProactiveNet. He did an excellent job in
                        listening to customer requirements and followed through with customer
                        deliverables. He was a tireless worker and was well respected by my systems
                        engineering team. He had a deep technical understanding of the various SW and
                        HW systems involved in large scale e-commerce infrastructures(eBay, eTrade,
                        McKesson, etc.)” – Larry Cromwell, Director Sales Engineering
                       “Radi served as the Director of Product Management at ProactiveNet for three
                        years. He worked well with company executives, sales and engineering staff in
                        defining new product requirements. He authored MRDs for several major product
                        releases and interacted closely with Field personnel on ongoing product
                        evaluations. Radi is well qualified for a senior product management position.” –
                        Pathy Lakshmipathy, VP, Engineering

				
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