Legal Services Outsourcing What do Law Firms Think by xiuliliaofz


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Legal Services Outsourcing: What do Law Firms Think?

Description:    Offshoring of legal services to India began way back in 1995 when law firm Bickel & Brewer opened
                a captive facility in India. However, legal services outsourcing industry started to attract significant
                attention and media hype only around 2005. In just a matter of few years the industry has grown
                to reach $225 m in revenues in 2008. However, this is only a very small portion (-5%) of the
                addressable market.

                The US and UK based law firms and in-house legal counsels are the key buyers of legal services.
                Several international law firms are building relationships and exploring newer business/operating
                models through tie-ups and partnerships and are trying to understand the offshore market.

                While offshoring legal services is gradually gaining acceptance, several law firms still have
                apprehensions about offshoring. Hence, we decided to focus on the concerns and expectations of
                law firms. We spoke to a number of attorneys and law firms in an attempt to decipher their
                mindsets and expectations from the service provider.

                The report provides an understanding of what law firms think about offshoring and what are their
                key drivers and concerns. The report is designed to help:

                -   Law Firms, Corporations, Lawyers looking to outsource/offshore
                -   Outsourcing consultants
                -   Offshored legal service providers to understand the buyer concerns
                -   Researchers looking for information on legal services outsourcing

                Offshore legal service providers will find this study valuable in understanding the concerns of law
                firms with respect to outsourcing and offshoring.

                The report is based on a survey conducted in two phases: Online and Telephonic. In the first part of
                our survey (random sampling, online survey), we found that less than 3% of the respondents had
                any past experience of offshoring legal services. In the second part of our survey, we actively
                sought out lawyers who had offshored; to solicit their views.

                The results were collected, collated and cleaned to eliminate unanswered or incomplete questions.
                We performed the analysis of the responses and prepared this report.

Contents:       1 Executive Summary

                2 Low Perceived Benefits of Offshoring
                2.1 Research Methodology
                2.2 Sample Group
                2.3 Law Firms and Offshoring
                2.4 Why ‘No’ to Offshoring?
                2.5 Why Lawyers Offshore?
                2.5.1 Cost pressures - Primary driver irrespective of the firm size!
                2.6 Drivers Differ by Size of Firm
                2.6.1 Client pressures: An equally compelling driver for large firms
                2.6.2 Quicker turnaround time driver for mid-size firms
                2.6.3 Increasing workload drives smaller firms to offshore
                2.7 However, Concerns Outweigh the Drivers

                3 What Law Firms Are Worried About?
                3.1 Concerns of Law Firms that Offshore
                3.2 Concerns of Law Firms that do not Offshore
                3.2.1 Concerns of firms ‘Considering’ offshoring
                3.2.2 Concerns of firms that have ‘Tried & Rejected’
            3.2.3 Concerns of ‘Don’t Know’ and ‘ Not Required’ groups

            4 How Law Firms Select Suppliers?
            4.1 Factors for Selecting Service Providers
            4.1.1 Lawyers prefer to deal with lawyers
            4.1.2 Reputation is important
            4.1.3 Onshore presence – Another important factor
            4.1.4 End-to-end capability and scalability: For long-term contracts

            5 Most Popular Services
            5.1 Propensity to Offshore
            5.2 Document Review: Popular Service to Offshore
            5.3 Services – Group-wise
            5.4 Processized Services Easily Offshoreable

            6 About ValueNotes
            6.1 Research Publications
            6.2 Recent Custom Projects


            Exhibit   1: Survey respondents - size (in terms of manpower strength)
            Exhibit   2: Survey respondents - size (in terms of revenues)
            Exhibit   3: Do you offshore legal services?
            Exhibit   4: Reasons for not offshoring
            Exhibit   5: Analysis of the ‘Not Required’ group
            Exhibit   6: Analysis of ‘Don’t Know’ group
            Exhibit   7: Cost pressure is the primary driver for all firms
            Exhibit   8: Drivers for larger firms
            Exhibit   9: Drivers for mid-sized firms
            Exhibit   10: Drivers for smaller firms
            Exhibit   11: Data security and quality are the key concerns
            Exhibit   12: Concerns of buyers that do not offshore
            Exhibit   13: Concerns of law firms that are considering offshoring
            Exhibit   14: Concerns of law firms that ‘Tried & Rejected’
            Exhibit   15: Concerns of the ‘Don’t know’ group
            Exhibit   16: Concerns of the ‘Not required’ group
            Exhibit   17: Important factors while selecting a service provider
            Exhibit   18: Propensity to offshore
            Exhibit   19: Popular services to offshore
            Exhibit   20: Services - ‘Considering’, ‘Tried & Rejected’

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