Stephen James Group
JOB DESCRIPTION
JOB DETAILS
Job Title: MINI Sales Executive
Salary: Basic £12,000 plus bonus package
Base: Enfield
Full Time: Full time (45 hours)
Monday to Saturday 8.00am- 6.00pm with one hour for
lunch (with one rota day off in the week to be agreed).
You will be required to work one late night until 7.00pm
on a rota basis
Accountable To: Sales Manager
Responsible for: No staff
JOB PURPOSE
To achieve agreed sales targets for new and used cars, within defined
operating and financial guidelines.
To live and breathe the culture and values of Stephen James Group LLP on
a daily basis and to ensure our values and work style are upheld by every
colleague, at all times.
DUTIES AND RESPONSIBILITIES
To use sales procedures designed to achieve maximum results from
available sales opportunities. Including: customer greeting;
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qualifying; product presentation in Showroom, demonstrations;
closing, handover, collection and delivery.
To achieve customer retention through the above. To ensure effective
delivery and handover of vehicles in accordance with set procedures.
Develop and maintain a full knowledge of all products, accessories
and prices in our MINI range.
Handle customer queries and complaints and ensure they are resolved
to meet customer and company requirements. Advise Sales
Management where necessary and ensure appropriate action is taken.
Obtain and enter all sales enquiry data on to the computer system.
Provide reports as required on all sales activities including follow-
up, prospecting, new clients, etc., to ensure accurate sales forecasts
where possible.
Ensure the completion of all sale and financial paperwork
accurately.
Carry out accurate appraisals of all vehicles presented for part-
exchange, using an Appraisal Form, documenting all features and
mileage exactly. Agree part exchange valuations with the Sales
Management and complete satisfactory negotiations with potential
customers to maximise sales.
Maintain all demonstrators supplied for personal use in clean and
tidy condition at all times, suitable for their use as Customer
Demonstration cars.
To achieve MINI set targets for customer satisfaction.
To ensure that customers are not kept waiting and to promote, at all
times, the professional image of the dealership and ensure that
customer satisfaction standards are maintained.
Other reasonable duties as required by the Management.
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Stephen James Group
MINI Sales Executive
22/07/2011
PERSON SPECIFICATION
The person specification should set out the qualifications, experience, skills, knowledge,
personal attributes, interests, and other requirements, which the post holder requires to
perform the job to a satisfactory level.
Job Title: MINI Sales Executive
ESSENTIAL DESIRABLE METHOD OF
ASSESSMEN
The qualities without which Extra qualities which can T
a post holder could not be be used to choose between
appointed candidates who meet all
the essential criteria
CV /
QUALIFICATION NVQ good level of GCSE NVQ level 2/3 in customer certificates
S Results to include at least two services
A and two B grades or
equivalent
Valid clean driving license
Previous proven experience in Experience within a CV
EXPERIENCE a premium motortrade sales prestige motor retail Interview
industry dealership
Proven Car Sales experience Kerridge/Autoline
within a main dealership proficient
Previous experience in
Customer service
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Good interpersonal skills Interview
including:
SKILLS Clear and unambiguous Role Play
verbal communication,
both over the telephone and
face to face
Polite and pleasant
telephone manner – a
‘smile’ in voice
Giving and receiving
feedback
Understanding interactive
processes – questioning and
listening
Developing rapport and
trust with customers
To be able to resolve
conflict situations calmly
and reasonably
Clear and unambiguous
written communication skills
including:
Able to follow procedural
guidance
Able to compose and use
word processing to write a
clear and concise email
and or letter
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SKILLS Organisational skills and the CV
Cont’d ability to manage time Interview
effectively including:
CV
Managing self (stress)
Interview
Assertiveness
Information handling
Planning
Problem solving – ability
to prioritise and meet
deadlines
Proficient in the use of
Microsoft packages
including word, Excel and
PowerPoint
Selling Skills:
The ability to diary
manage and ensure all
enquiries are followed up
within time parameters
Confidence in approaching
customers and closing
sales
Interview
The post holder will have:
KNOWLEDGE Thorough understanding of
the expectations that premium
brand customers have with
regard to Customer Service
levels.
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Attributes Interview
OTHER Self managing and the ability
to work unsupervised and to
demonstrate initiative Interview
Ability and aptitude to learn
new processes and develop
selling skills
Self awareness. Tact and
diplomacy.
Personally receptive to change
Enjoy working as part of a
team and take actions to
promote positive team working
Date Prepared: Prepared By: Belinda Shennan
Agreed by: Agreed By: Manager Gayle Kelly
Employee
Date Agreed: Date Agreed:
Date Reviewed: Reviewed by:
22/07/2011