Driver Card Driver Helpline

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Driver Card
Dispatched before the delivery of the new vehicle, the driver card features a helpline number,
your customer identification number (where applicable) and details of any additional service
numbers (please note, this is dependant on the services agreed within your organisation).

Please keep your Driver Card in a safe place. For additional reference, you can enter your card
details below.

Customer ID
Driver Helpline
Additional Driver Services


Driver Helpline
Simply call your helpline number quoting your Customer Identification number
(detailed on your Driver Card) to access the services available or to talk with a
dedicated member of our customer services team who will assist you with
your query.

Please note, this number is available 8am-6pm Monday to
Friday. Please familiarise yourself with the options available
to you through the Driver Helpline.
Premier Network...
for all your Servicing and Maintenance needs

Dedicated to providing the highest and most comprehensive standards of vehicle service,
maintenance and repair, our nationwide Premier Network partners are constantly monitored
and measured to provide you with the highest quality of services to include:-

• Online booking; our dedicated website is available to locate and select your nearest
  GE Premier Network dealer - or simply contact the
  driver helpline.

• All work authorised by our technically qualified Cost Control team.

• Select your most convenient location, date and time.

• Option for your vehicle to be collected and returned to a place of your choice.

• A full report of work completed is provided.

   Book on-line
   or contact the driver helpline

Road Fund Licence
If Road Fund Licence is included in your contract a new disc will be issued approximately
seven days in advance of expiry of your current licence.

Traffic Offences
Depending upon the type of fine and how we have been instructed to administrate fines
    and offences by your company, all fines and offences will either be processed and paid
        on your behalf, relevant details referred directly to the issuing authority or details
           passed to your company directly.

                  MOT Certificates
                   Should your vehicle require a MOT inspection we will notify you in advance.
                    This is required once a vehicle is three years old. It is your responsibility
                     to submit the vehicle for a MOT test and to ensure that the appropriate
                      certificate is forwarded to GE Capital Solutions Fleet Services.

                       Foreign Travel
                        If you intend to take your vehicle abroad you require the appropriate
                        authority from GE Capital Solutions Fleet Services in addition to the
                        necessary insurance arrangements.

                         Please note that if a GE Capital Solutions Fleet Services vehicle
                        is taken out of the UK it is mandatory that the appropriate cover
                       is taken out with one of the major motoring organisations - this
                      must include repatriation, replacement vehicle and temporary hotel
                      accommodation. This is chargeable and will require a minimum 14
                     days notice.
Tyres, Batteries, Exhausts and Glass Replacement

Tyre, Exhausts and Battery Replacement
Should your vehicle require replacement tyres simply take the vehicle to any one of our
approved centres, or contact them in advance on the number provided on your dedicated
driver card. A mobile tyre service upon request should this be more convenient.

Body Glass Replacement
Should your vehicle require glass replacement or repair please take the vehicle to any one
of our approved branches or, alternatively, glass replacement can be arranged by using the
driver helpline card. Mobile glass replacement/repair service upon request should this be
more convenient.

                              Refer to your Driver Helpline Card for contact details.
                              Please Note: This service is applicable subject to your Corporate Agreement
In case of

24 Hour Roadside Assistance...reassurance
around the clock
In the event of an unexpected breakdown, our 24 hour Roadside Assistance service offers
roadside assistance, vehicle recovery, onward travel support and European motoring

Accessed, where applicable, by the round the clock Roadside Assistance telephone number
found on the driver card and designed to solve problems of unexpected breakdown, accident
or vehicle theft, our range of Breakdown & Recovery services are provided in conjunction with
the AA.

Accident Management
In the event of an accident all you need to do is to call our dedicated team of advisors
available 24 hours a day, 365 days a year. After an accident your safety and well-being is our
primary concern... our objective is to relieve you of the administrative and logistical burden
often associated with accidents through:-

• Arranging recovery of the vehicle and supply of a courtesy vehicle (class A size) at no
  extra cost.

• Organising an approved repairer.

• Arranging onward travel where required.
                                                                              Please refer to the back
• Following the claim through until the vehicle is repaired.                  of this guide for help and
                                                                              advice on what to do in the
• Helping to recover uninsured losses and arranging legal
  advice where appropriate.                                                   event of an accident.

Refer to your Driver Helpline Card for contact details.
Please Note: This service is applicable subject to your Corporate Agreement

End of Vehicle Contract
Your company should notify us when your vehicle is ready
for collection. We will then arrange a convenient time for you
to hand over the vehicle to one of our collection agents. They will
carry out an inspection of the vehicle noting any missing items or
any damage to the vehicle, which falls outside the BVRLA definition
of Fair Wear and Tear. The inspection will be recorded on a hand held
inspection device which you will be able to use to sign for the vehicle
handover and a copy of the handover report will be provided to you at the time.
The inspector will also capture digital images of any recorded damage.

If you are taking a delivery of a new vehicle from GE then the supplying dealer will take your
old car away. A condition report will still be completed and you will be asked to sign for the
vehicle handover but this inspection may be done on paper. A copy will still be provided to you
to keep.

Please ensure that the manufacturer handbook, service records, spare keys and other
removable items such as load covers are returned with the vehicle (Please note your Company
may be charged for failure to return these items). Please remove all personal belongings and
ensure that the vehicle is free from damage and clean inside and out.

In most cases the vehicles are inspected again on arrival at our defleet centre’s by qualified
and experienced inspectors to provide additional assurance that we have recorded the
condition of the vehicle accurately and fairly.

Vehicle purchase at End of Vehicle Contract
Initial requests for price to buy should be channeled through the normal driver helpline
number where your request will be validated and a quotation will be provided within one
working day.
Mobile Phones
Under the new Road Safety Act, drivers caught using a
hand-held mobile phone while driving will be fined £60
and given three penalty points on their license.

The same changes are also being made to the penalties for not having
proper control of a vehicle - and can be enforced where a driver has
been distracted by using a hands-free mobile phone. But, if the police
or the driver chooses to take a case to court rather than use a fixed
penalty notice, the maximum fine remains at £1,000 (£2,500 for drivers
of vans, lorries, buses and coaches).

               Child Restraints
                • You must wear a seat belt in cars and goods vehicles where one is fitted.
                  There are very few exceptions to this. The driver is liable to prosecution if a
                  child under 14 years does not wear a seat belt or child restraint.

                 • You must not carry an unrestrained child in the front seat of any vehicle.

                 • Children up to 135cms in height must use the appropriate child restraint
                   when travelling in any car, van or goods vehicle - there are very few

                • A child may use an adult belt when they reach 135cm or the age of 12.

            • In buses and coaches with seat belts fitted, passengers aged 14 years and
              above must use them. Passengers on vehicles used for public fare-paying
              passengers on 30mph roads are exempt.

    The child car seat web-site at also has information about the
law, and the fitting and wearing of child restraints.
Introduced to protect employees from the harmful effects of secondhand smoke, the new
smokefree law will require all company cars to be smokefree at all times if they are used in the
course of paid or voluntary work by more than one person – regardless of whether they are in
the vehicle at the same time.

As a driver, you have the duty to prevent smoking in a smokefree vehicle.

This includes:-

• Displaying ‘no smoking’ signs in smokefree vehicles.

• Taking reasonable steps to ensure that staff, customers and
  visitors are aware that vehicles are legally required to
  be smokefree.

• Ensuring that no one smokes in smokefree vehicles.

                                                          As a driver, you have the
                                                          duty to prevent smoking in a
                                                          smokefree vehicle.
Ten tips for

safer, greener
stress free
1. Check your revs - change up gear
   before 2500rpm (petrol) and 2,000rpm

2. Anticipate road conditions and
   drive smoothly, avoiding sharp
   acceleration and heavy braking. This
   saves fuel and reduces accident rates

3. Use air conditioning sparingly as it          7. Stick to speed limits and make
   significantly increases fuel consumption
                                                    your fuel go further - driving at
                                                    80mph rather than 70mph uses 10 -15%
4. Drive away immediately when                      more fuel
   starting from cold - idling to heat
   the engine wastes fuel and causes rapid
                                                 8. Plan your journeys - to avoid
   engine wear
                                                    congestion, road works and getting lost

5. Remove roof rack when not in use              9. Check your tyre pressure regularly
   - they increase drag significantly
                                                    - under-inflated tyres are dangerous and
                                                    can increase fuel consumption by up
6. Avoid short journeys - a cold engine             to 3%.
   uses almost twice as much fuel and
   catalytic converters can take five miles to
                                                 10. If you’re stuck in a jam, switch
   become effective
                                                     off - cutting the engine will save fuel
                                                      and stop emissions

   Having a well-maintained vehicle
   is key to reducing emissions.
What you should do when you have an

Immediately following an Accident, where possible you must obtain:
•   The registration number, make and model of the other vehicle
•   The name and address of the other driver
•   The other driver’s insurance details
•   The names and addresses of independent witnesses

Please report the accident to the police within 24 hours if:
• The police may prosecute the other driver.
• The other driver has failed to produce particulars.
• Any person or animals, such as dogs, horses and farm animals, have been injured.

Key details to complete
This section should be completed at the scene of the accident to enable you to record details
required by the Insurers. This is for your reference only and does not constitute an accident

Particulars of your vehicle
Accident Location:
Injuries to Driver or Passenger/s:
Damage to your Vehicle:

Particulars of THIRD PARTY
1. Registration Number of Vehicle:                       Make:
2. Driver’s Name & Address:
3. Name & Address of Owner if different from above:
4. Number and details of passengers (if any):
5. Details of Injuries:
6. Third Party’s Insurers:
7. Name & addresses of any independent witnesses:
8. If damage is caused to Property, give details of damage here and name and address of
9. Police Officer attending - Name, Number & Station:

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