Bid Worksheet – Server, App, Network, Exchange, UNIX, SAN, etc.
Customer Name: Westlake Group
Date: 7/25/2002
Contract Length 3 Yrs and 5 Yrs
Data Center in a Compaq CSSC NO No
Preferred Data Center Location CXO Delivered out of ALF
Coverage Hours 7 * 24 - Required
Server, App, Network:
Environment / Management Activities Yes No
Takeover existing customer environment (if yes, include overview of current x
environment)
New implementation (if yes, include overview of proposed Environment) x
CPQ will provide L1 helpdesk – You will have to COST Separately x
Service Level of Service Desired:
Yes Level 1 Monitor and Dispatch
Yes Level 2 Monitor and Dispatch + Full Management
Yes Level 3 Monitor and Dispatch + Full Management + Performance Monitoring
Mix
# or % Device Quantity at Year End
Service
Description Manufacturer / Model @ hp Year
Year 1 Year 3 Year 4 Year 5 Level
OMC 2
* Routers Cisco: 2501, 2610, 4700 24 24 24 24 24 3
* Switches (Large) GT 192 ports
* Switches (Medium) 48-192 ports Cisco: 5500 0 0 0 0 0
Cisco: 3512, 3524, 5500
* Switches (Small) LT 48 ports HP: 36 38 38 38 38 3
3Com: 9000
HP: 12-port, 16-port, 24-port
* Hubs Compex: 8-port 9 9 9 9 9 2
BreezeCom: WL 4-port
* Fibre-Channel Switches Brocade Silkworm 2800 SAP 4 4 4 4 4 2
* Devices – Monitor ONLY
* Terminal Servers - Cisco
* Firewalls PIX 1 1 1 1 1 2
* Local Directors
* Tunnel Server
Cisco 7100 Intranet/VPN –
* VPN 100 CONNECTIONS AT A 1 1 1 1 1 3
TIME
* Carrier Management (NA) ATT 13 13 13 13 13 1
Bid Worksheet – General – 07/22/2002 (Server, App, Network, Exchange, SMS, SAP, etc)
# or % Device Quantity at Year End
Service
Description Manufacturer / Model @ hp Year
Year 1 Year 3 Year 4 Year 5 Level
OMC 2
* Carrier Management (Global)
* Network Printers – Monitor ONLY
NetV – Call Manager
NetV – Voice Mail Manager
NetV – Voice Gateway 200
NetV – Voice Gateway 3600
NetV – SRST Phone Recovery
Wireless Access Point
Servers – Monitor ONLY
Clients – Monitor ONLY
AS5200 RAS server – on T1 –
RAS Services 1 1 1 1 1 2
23 PORTS / CONNECTION
Storage
Storage – SAN Appliances see Bid Worksheet – Storage
Storage – NAS Servers
* Servers – FSU Mgmt ONLY
All NT & Exchange servers
* Servers – Backup Mgmt ONLY
are backed up to HP SAN SAP 34
(disaster – not included elsewhere)
and tape library
Compaq ProLiant: DL580,
DL380, DL360 1600, 850,
6000, 6400 – 80% to 90%
* NT 4.0 Proactive 0 34 38 38 38 38 3
ARE DL 360 –
NO Backups are costed –
SAP responsible
W2K Proactive
* NT 4.0 Reactive
W2K Reactive
* Novell
Novell v4
Novell v5
(8) – HP-UX 9000s: L2000,
* Unix Proactive SAP 8 8 8 8 8 3
N4000, K370.
(2) – SUN – COBALT running
* Linux Proactive Linux, 1u form factor. 2 2 2 2 2 3
DNS and DNS for Exchange
VMS
OS/2
NSK (Tandem)
Bid Worksheet – General – 07/22/2002 (Server, App, Network, Exchange, SMS, SAP, etc)
# or % Device Quantity at Year End
Service
Description Manufacturer / Model @ hp Year
Year 1 Year 3 Year 4 Year 5 Level
OMC 2
Apps – SQL Server
NT 4 Server (IIS 3.0 to 4.0)
Apps – IIS Corporate Internet Site – HP 0 4 4 4 4 4 2
NOT responsible for content
Apps – SMS Server Admin
Apps – SMS Package Certification
Apps – SMS Package Deployment see Bid Worksheet - SMS
Apps – SMS Package Development
Apps – Exchange 2000 see Bid Worksheet – Exchange 2000
Apps – Blackberry
Apps – Infowave
Apps – Lotus Notes
Citrix – Also connects
remotely via internet or via
Apps – Citrix 0 4 4 4 4 4 2
client on pc. Supports up to
100
Apps – Release Management
* Apps – Oracle Database (NT)
* Apps – Oracle Database (Unix)
** indicates we can produce a Quick ROM in this area.
Questions
Do we have Level 3 on IIS and Citrix? NO
Assumptions
EXCHANGE Mailbox Retention Period will BE kept for a minimum of 90 days
ATT T1 to cyberhouse to internet
SWBell T1 to Bigcity to internet
Notes and Comments
Agreements
Bid Worksheet – General – 07/22/2002 (Server, App, Network, Exchange, SMS, SAP, etc)
Bid Worksheet – General – 07/22/2002 (Server, App, Network, Exchange, SMS, SAP, etc)
Exchange
Breakdown of Users by Geography NA EMEA AP
# of Users (actual # is 270, with overhead/duplicates = 300) 300
% of Users 100%
US Shift Work Needed 1 3 2
Environment / Management Activities Yes No
Takeover existing customer environment (if yes, include overview of current x
environment)
New implementation (if yes, include overview of proposed Environment)
CPQ will provide L1 helpdesk – Bid Team Will COST Separately x
OMC provides support of W2K Active Directory or NT4.0 User Account Domain x
Description Year 1 Year 2 Year 3 Year 4 Year 5
Total number of Exchange seats (including OWA users) 300 300 300 300 300
OWA- Outlook Web Access (number of users)
Exchange Mailbox Size No LIMIT
Total Number of Servers 2
Server Use Quantity Server Type
Active Directory / Global Catalog / DNS
Backup
Blackberry
Chat
Connector (Internet)
Fax
Instant Messaging
Mailbox
Outlook Web Access
Public Folder
Standby
Test / Lab Hardware
Unified Messaging
Activity Yes No
Addon - Blackberry Support x
Addon - Chat Support x
Addon - Content Filtering x
Addon - Directory Synchronization x
Addon - Faxination x
Addon - Infowave x
Addon - Instant Messaging x
Bid Worksheet – General – 07/22/2002 (Server, App, Network, Exchange, SMS, SAP, etc)
Addon - Outlook Web Access x
Addon - Unified Messaging x
Anti virus Management x
- include software cost (no YR 1 – Yes YR 2-5) x
- Trend Micro– Y2-Y5
Capacity Management x
Level 1 Interface - Compaq Provided L1 Helpdesk x
Level 2 Call Escalations x
- expected # of phone calls per month <5
Non Disaster Recovery x
Onsite Resource Management x
Special Operations x
Storage Support Needed – see below x
Tape Library – Supply Type of Library x
Questions for WLG:
1. Any services wanted above?
2. What AV SW package do you use today, current $ has re-using, is that still ok or do we need to add TrendMicro?
EXCHANGE HAS TO BE kept for a minimum of 90 days. Should not burden us?
Exchange has no size limit. Some users with two gigs. When they need more space they either delete space or
buy HHD for EXECs
WLG has to supply a list of users and their mail space requirements.
WLG Train user on .pst
Exchange backup to SAN - SAP
Do 1 FULL on weekend and Incremental during week to the SAN tape library using hp Omniback - SAP
McAfee Group Shield for mail.
hp will work with wlg on Dir sync as it is a shared activity with other wlg exchange sites. CAN’T own. NO SLA.
No separation on backups of platforms or apps. - SAP
TOPCALL SAP Fax server integrates will Exchange, but really an SAP function/owns – SAP & Exchange
share.
Directory Sync or Repl. – Houston works with all other sites and checks event logs. ALSO WORKS WITH TITAN
(SISTER COMPANY IN MALASIA). – Out of SCOPE
Bid Worksheet – General – 07/22/2002 (Server, App, Network, Exchange, SMS, SAP, etc)