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JOY MUKHERJEE

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					JOY MUKHERJEE
MMB1/180 State Bank Colony, Sitapur Road Scheme, Luck now- 226021
Tel No (0522) 4004321 / Mobile 9415197634, 9336110777 / Email: joym10@rediffmail.com


Summary:
           Total work experience of 9 years 11 months having worked in different roles & sectors - currently
           since 6 years working in Operation department as Operation lead in a Insurance / financial
           sector, 2 years as Store Manager in Telecom sector , 1 year as a Team Leader in Two – wheeler
           Sales & finance & 1 year as a Senior executive in a Retail industry.


Recent Achievements & Awards:
              Awarded „Well done‟ certificate in Nov 2009 for Admin & Renewals Collections.
              Awarded Super Achiever Certificate for OND Renewal collections 2009.
              Awarded Quota buster of the Quarter for Renewal collections in JFM 2010 Pan India.
              Awarded best regional support staff certificate from EVP.
              Online gaming champion at Reliance BBC Contest held at DAKC Mumbai 2005.
              Long Service award in year 2010.
              Awarded Well done certificate in Dec 2010 for 0 % Avoidable Orm NB & Dops.
.




    Project Handled:
               Renewal Notice Generation & Circulation to client from Branch Level Pilot Project run for
                entire Pan India.
               Co – Desk a new way of online complaint resolution with 24 hrs TAT Pilot Project started for
                all over India & Asia Pacific.
               I pert (Online renewal calling interface) & data base maintence.


Employment History:
ING LIFE INSURANCE CO LTD.
Team Leader in Operation /Customer Services at Regional Office Luck now.            July 2005 – June 2011

               Handling customer complaints, resolving query related to the product which they have & also
                assisting them in policy servicing.
               Having the responsibility of handling (U.P. East team) of 12 CSE.
               Regular branch visit Audit & maintaining ISO parameters in branches.
               Working on customized software – AS 400, Workflow & I pert.
               Processing Advisor Recruitment Docket & issuing URN No for IRDA training & exam.
             Handling Sales Support activity i.e. advisor commission payouts, contest gifts etc.
             Coordinating with Hub & Spoke location branches of Central & East regarding any admin.
              related issues.
             Maintaining MIS on business figure & analyzing it in order to publish quarter end results. Too
              see to that documentation is checked thoroughly before a form is sent to Processing Hub.
             Providing training to Sales force on KYC, Underwriting guidelines & Distribution operations.
             Coordinating with Medical network team, pathology labs for early issuance of medical cases.
             Look after Death Claim of policies & processing for the same till the settlement.
             Looking after the work of insurance advisors, Banca & Tied Agency in the regional office.
             Looking after the Opex Audit of entire Central & East Spoke branches.
             Counter Sales of Insurance product & collections of renewal from clients.



Reliance Communication.
Store Manager in Reliance Web World at Luck now.                                May 2003 – June 2005
             Handling all types of the customer queries regarding various plans of Reliance
              Communication.
             Working on a CRM package - Clarify.
             Maintaining MIS, handling of stocks at web world.
             Supervision of the entire store.
             Conduct training for all new joinees & getting them trained.

G.E.Countrywide, Luck now.                                                      April 2002 – April 2003
Team Leader:
      Marketing of (Two-Wheeler) finance in automobile sector.
      Motivating customer towards company finance packages.
      Achieving profit & overall management of team.

Pantaloon‟s Retail (I) Ltd, Kanpur.                                              Aug 2001 – March 2002
Senior Executive:
      Working on Retail Management Software.
      Maintain daily retails sales figure.
      In depth knowledge of in store product.
      Ensure smooth dissemination of information across various departments.

Professional Qualification:
            P.G.Diploma in Marketing & Sales Management from L.B.S. Institute of
             Management & Development Studies, Luck now (U.P.B.T.E.), India

            D.C.A. in Computer‟s Application from I.C.C.S. Institute, Luck now, India
             (Well versed in Office 2003: - M.S.Word, Excel, Power point.)

Academic Qualification:
             Bachelors of Arts , Luck now University, India
   Training Attended:
            ING Life India Certification on KYC, Compliance Risk Management & Financial Economic
             Crimes.

            Certified Training by NIS Sparta on “Customer Relationship & Effective Sales Technique”
             held at Circle Office, Reliance Communication Luck now.

            The “Launch Pad” Customer Service Training on Underwriting, Policy Servicing, Banking &
             Collections and focus on Medical Network at Regional Office in Jaipur.


   Seminar Attended:
          Seven days Seminar on “Development of Business Communication Skills” held at Lal Bahadur
           Shastri Institute of Management & Development Studies Luck now.


Languages Known:
             English, Hindi & Bengali.


Hobbies:
             Travelling, Reading books & Interacting with people etc.


Personal Details:

Name                           : Joy Mukherjee
Father‟s Name                  : Mr. A.K. Mukherjee
Date of birth                  : 10th November 1976 (34years)
Marital Status                 : Married
Mailing Address                : MMB1/180, State Bank Colony, Sitapur Road Scheme, Lucknow – 226021.
E-mail address                 : joym10@rediffmail.com ; joyabhi10@gmail.com
Mobile number                  : 9415197634, 9336110777.

Reference:
Mr. Indraneel Lahiri                                             Mr. Deepan Shah
DGM (Agency Devp Channel -UP & UK)                               Manager (Customer Service – UP & MP)
Bajaj Allianz Life Insurance                                     ING Life Insurance Co Ltd
7th Floor, Shalimar Tower                                        Rohit House, 2nd Floor
Gomti Nagar, Luck now                                            1 – Shahnajaf Rd, Luck now.
Mobile No: 9839588553                                            Mobile No: 8400478188


Date:
Place:                                                                     (Joy Mukherjee)

				
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