MMB1/180 State Bank Colony, Sitapur Road Scheme, Luck now- 226021
Tel No (0522) 4004321 / Mobile 9415197634, 9336110777 / Email: email@example.com
Total work experience of 9 years 11 months having worked in different roles & sectors - currently
since 6 years working in Operation department as Operation lead in a Insurance / financial
sector, 2 years as Store Manager in Telecom sector , 1 year as a Team Leader in Two – wheeler
Sales & finance & 1 year as a Senior executive in a Retail industry.
Recent Achievements & Awards:
Awarded „Well done‟ certificate in Nov 2009 for Admin & Renewals Collections.
Awarded Super Achiever Certificate for OND Renewal collections 2009.
Awarded Quota buster of the Quarter for Renewal collections in JFM 2010 Pan India.
Awarded best regional support staff certificate from EVP.
Online gaming champion at Reliance BBC Contest held at DAKC Mumbai 2005.
Long Service award in year 2010.
Awarded Well done certificate in Dec 2010 for 0 % Avoidable Orm NB & Dops.
Renewal Notice Generation & Circulation to client from Branch Level Pilot Project run for
entire Pan India.
Co – Desk a new way of online complaint resolution with 24 hrs TAT Pilot Project started for
all over India & Asia Pacific.
I pert (Online renewal calling interface) & data base maintence.
ING LIFE INSURANCE CO LTD.
Team Leader in Operation /Customer Services at Regional Office Luck now. July 2005 – June 2011
Handling customer complaints, resolving query related to the product which they have & also
assisting them in policy servicing.
Having the responsibility of handling (U.P. East team) of 12 CSE.
Regular branch visit Audit & maintaining ISO parameters in branches.
Working on customized software – AS 400, Workflow & I pert.
Processing Advisor Recruitment Docket & issuing URN No for IRDA training & exam.
Handling Sales Support activity i.e. advisor commission payouts, contest gifts etc.
Coordinating with Hub & Spoke location branches of Central & East regarding any admin.
Maintaining MIS on business figure & analyzing it in order to publish quarter end results. Too
see to that documentation is checked thoroughly before a form is sent to Processing Hub.
Providing training to Sales force on KYC, Underwriting guidelines & Distribution operations.
Coordinating with Medical network team, pathology labs for early issuance of medical cases.
Look after Death Claim of policies & processing for the same till the settlement.
Looking after the work of insurance advisors, Banca & Tied Agency in the regional office.
Looking after the Opex Audit of entire Central & East Spoke branches.
Counter Sales of Insurance product & collections of renewal from clients.
Store Manager in Reliance Web World at Luck now. May 2003 – June 2005
Handling all types of the customer queries regarding various plans of Reliance
Working on a CRM package - Clarify.
Maintaining MIS, handling of stocks at web world.
Supervision of the entire store.
Conduct training for all new joinees & getting them trained.
G.E.Countrywide, Luck now. April 2002 – April 2003
Marketing of (Two-Wheeler) finance in automobile sector.
Motivating customer towards company finance packages.
Achieving profit & overall management of team.
Pantaloon‟s Retail (I) Ltd, Kanpur. Aug 2001 – March 2002
Working on Retail Management Software.
Maintain daily retails sales figure.
In depth knowledge of in store product.
Ensure smooth dissemination of information across various departments.
P.G.Diploma in Marketing & Sales Management from L.B.S. Institute of
Management & Development Studies, Luck now (U.P.B.T.E.), India
D.C.A. in Computer‟s Application from I.C.C.S. Institute, Luck now, India
(Well versed in Office 2003: - M.S.Word, Excel, Power point.)
Bachelors of Arts , Luck now University, India
ING Life India Certification on KYC, Compliance Risk Management & Financial Economic
Certified Training by NIS Sparta on “Customer Relationship & Effective Sales Technique”
held at Circle Office, Reliance Communication Luck now.
The “Launch Pad” Customer Service Training on Underwriting, Policy Servicing, Banking &
Collections and focus on Medical Network at Regional Office in Jaipur.
Seven days Seminar on “Development of Business Communication Skills” held at Lal Bahadur
Shastri Institute of Management & Development Studies Luck now.
English, Hindi & Bengali.
Travelling, Reading books & Interacting with people etc.
Name : Joy Mukherjee
Father‟s Name : Mr. A.K. Mukherjee
Date of birth : 10th November 1976 (34years)
Marital Status : Married
Mailing Address : MMB1/180, State Bank Colony, Sitapur Road Scheme, Lucknow – 226021.
E-mail address : firstname.lastname@example.org ; email@example.com
Mobile number : 9415197634, 9336110777.
Mr. Indraneel Lahiri Mr. Deepan Shah
DGM (Agency Devp Channel -UP & UK) Manager (Customer Service – UP & MP)
Bajaj Allianz Life Insurance ING Life Insurance Co Ltd
7th Floor, Shalimar Tower Rohit House, 2nd Floor
Gomti Nagar, Luck now 1 – Shahnajaf Rd, Luck now.
Mobile No: 9839588553 Mobile No: 8400478188
Place: (Joy Mukherjee)