A Presentation by
Marilyn A. Blake, CRM
Telcom Insurance Group
We’ll be there “Before, During, After, Always!”
What is an Emergency?
Any unplanned event that can cause deaths or
significant injuries to employees, customers, or
Or, that can shut down your business, disrupt
operations, cause physical/environmental
damage, or threaten the company’s financial
standing or public image.
What are Examples of an Emergency?
Fire Roof collapse
Flood Tower damage
Hurricane Power surges
Winter storm failure
Earthquake Civil disturbance
Lightning Unexpected loss of
Wind Storm key supplier
Every Year Emergencies Take Their Toll
on Business in Lives and Dollars
Goal of the Plan: Limiting injuries and
damages and returning more quickly to
Who’s Job is it?
Preparedness is EVERYONE’s job; during
the first few hours/days following an
emergency, essential services may not be
available. So, EVERYONE must be ready
to act (according to their assigned roles)
Think About This...
How long will your business last without computers or operating
What would happen if you were denied access to your facilities,
server, or customer records?
How long could you work without telephone service, electricity,
water (utilities) or run only on generators?
If your building survived, without an emergency
preparedness plan, you have no guarantee that your
What is Emergency Planning?
It is the process of preparing for, mitigating,
responding to, and recovering from an emergency
The process is dynamic
Planning is critical, but training, drills, testing
equipment, and community coordination are also
Reasons to Develop a Plan
Likelihood of an emergency
Safeguarding life and property (physical and
Liability as utility provider
OSHA requirement (1910)--must be written if
you have more than 10 employees
4 Steps in the Planning Process
1. Establish a planning team
2. Analyze capabilities and hazards
3. Develop the plan
4. Implement the plan
#1-Establish the Team
Size of the team will depend on the facility, but a group is
Functional areas to include are:
• Upper management
• Safety coordinator
• Line management
• Human Resources
• PR/Community relations (links to community organizations)
Many documents are already in place (evacuation plan, employee
manuals, insurance/risk management policies, purchasing procedures,
List potential emergencies (historical examples, technological
possibilities, human error factor), their probability, and the best way to
Local organizations can help (Fire department, Red Cross, National
Weather Service, Police department, construction companies, etc.)
Review your insurance & risk management policies
• Are property values up-to-date?
• Do you have coverage for floods, earthquakes, winter storms, tornadoes, etc.?
• Do you have redundant systems to minimize your business interruption
exposure in case of emergency?
• What are your deductibles?
• What about lost toll or data records?
• Do you know how to call in a claim?
#3-Develop the Plan
Executive summary/mission statement
Procedures (for reporting, escape, evacuation, resumption of operations)
Support documents (call lists, site maps)
Write the document (review and distribute)
Establish a training schedule for employees
Obtain upper management approval
Distribute to employees
Telcom has prepared a sample fill-in-the-blank telco-specific
document as a starting point for Step #3
#4-Implement the Plan
Must become part of the corporate culture
Should have walk-through and functional drills
Evaluate and modify the plan as new operations begin
or as situations dictate
Make sure employees have read the plan and
understand it and their roles
“An Ounce of Prevention…”
No emergency preparedness plan can guarantee
that your telephone company won’t suffer any
losses--but it can minimize the damage and help
use all of your resources to protect your employees
and your business.
Telcom Insurance Group
(www.telcominsgrp.com or 800-222-4664)