Emergency Preparedness

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					Emergency Preparedness

          A Presentation by
       Marilyn A. Blake, CRM
       Telcom Insurance Group
    We’ll be there “Before, During, After, Always!”
       What is an Emergency?

   Any unplanned event that can cause deaths or
    significant injuries to employees, customers, or
    the public;

   Or, that can shut down your business, disrupt
    operations, cause physical/environmental
    damage, or threaten the company’s financial
    standing or public image.
What are Examples of an Emergency?

     Fire                 Roof collapse
     Flood                Tower damage
     Hurricane            Power surges
     Tornado              Communications
     Winter storm          failure
      (snow/ice/hail)      Explosion
     Earthquake           Civil disturbance
     Lightning            Unexpected loss of
     Wind Storm            key supplier
Every Year Emergencies Take Their Toll
   on Business in Lives and Dollars

     Goal of the Plan: Limiting injuries and
     damages and returning more quickly to
               normal operations
        Who’s Job is it?

Preparedness is EVERYONE’s job; during
   the first few hours/days following an
 emergency, essential services may not be
available. So, EVERYONE must be ready
     to act (according to their assigned roles)
                Think About This...

   How long will your business last without computers or operating
   What would happen if you were denied access to your facilities,
    server, or customer records?
   How long could you work without telephone service, electricity,
    water (utilities) or run only on generators?

       If your building survived, without an emergency
       preparedness plan, you have no guarantee that your
                         business would.
    What is Emergency Planning?

   It is the process of preparing for, mitigating,
    responding to, and recovering from an emergency

   The process is dynamic

   Planning is critical, but training, drills, testing
    equipment, and community coordination are also
    essential components
     Reasons to Develop a Plan

   Likelihood of an emergency
   Safeguarding life and property (physical and
   Employee morale
   Liability as utility provider
   Public image
   OSHA requirement (1910)--must be written if
    you have more than 10 employees
4 Steps in the Planning Process

1. Establish a planning team
2. Analyze capabilities and hazards
3. Develop the plan
4. Implement the plan
          #1-Establish the Team

   Size of the team will depend on the facility, but a group is
   Functional areas to include are:
     •   Upper management
     •   Safety coordinator
     •   Line management
     •   Human Resources
     •   Engineering/maintenance
     •   PR/Community relations (links to community organizations)
     •   Accounting/purchasing
     •   Legal

   Many documents are already in place (evacuation plan, employee
    manuals, insurance/risk management policies, purchasing procedures,

   List potential emergencies (historical examples, technological
    possibilities, human error factor), their probability, and the best way to
    minimize it

   Local organizations can help (Fire department, Red Cross, National
    Weather Service, Police department, construction companies, etc.)
                     #2-Analyze (Con’t)

   Review your insurance & risk management policies
    • Are property values up-to-date?
    • Do you have coverage for floods, earthquakes, winter storms, tornadoes, etc.?
    • Do you have redundant systems to minimize your business interruption
      exposure in case of emergency?
    • What are your deductibles?
    • What about lost toll or data records?
    • Do you know how to call in a claim?
                   #3-Develop the Plan

   Executive summary/mission statement
   Procedures (for reporting, escape, evacuation, resumption of operations)
   Support documents (call lists, site maps)
   Write the document (review and distribute)
   Establish a training schedule for employees
   Obtain upper management approval
   Distribute to employees
              Telcom has prepared a sample fill-in-the-blank telco-specific
                       document as a starting point for Step #3
          #4-Implement the Plan

   Must become part of the corporate culture
   Should have walk-through and functional drills
   Evaluate and modify the plan as new operations begin
    or as situations dictate
   Make sure employees have read the plan and
    understand it and their roles
“An Ounce of Prevention…”

   No emergency preparedness plan can guarantee
    that your telephone company won’t suffer any
   losses--but it can minimize the damage and help
  use all of your resources to protect your employees
                    and your business.

   Telcom Insurance Group
    ( or 800-222-4664)

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