Lisa M. Riccio
555 Rebecca Way Home:(603) 210-2010
Pembroke, NH 03275 E-mail: mugsy1965@hotmail.com
PROFILE: Senior executive with extensive and diverse operations, process re-
engineering and change management experience. Solid track record of consistently
meeting objectives, enhancing work processes, fostering positive work environments and
increasing productivity. Strong management, team leading, communication, critical
thinking, creative problem solving, presentation, public speaking and relationship
building skills.
PROFESSIONAL EXPERIENCE:
2/99 – 4/00 Participant Services Consultant
Hewitt Associates, The Woodlands, TX 77382
Managed firm wide support and business operations services. Position included
managing regulatory compliance; personnel and human resource management; budget
preparation and monitoring; oversight of technology, fully implementing self-directed
work teams and associated training. Responsible for crafting and executing the change
management strategic plan to create synergies/cross functionality across multiple client
groups, including Continental Airlines, Kemper Insurance Company, Coty Cosmetics,
and Halliburton, Inc.
12/95 – 11/97 Hampshire Funding Manager
Chubb Securities Corporation, Concord, NH 03301
Managed the administrative and servicing operations of the Hampshire Funding
Investment Product. Responsible for compliance with NASD, SEC, ERISA, and state
regulatory agencies. Trained and developed team to ensure accurate, timely and
professional service to clients and producers. Managed vendor relationships to improve
service and gain efficiencies. Conducted client consultations for large cases or trades.
Recommended, developed system, product and workflow enhancements. Approved
mutual fund, variable life/annuities, limited partnerships, stock and bond trading.
11/89 – 12/95 Communications Manager
John Hancock Financial Services, Portsmouth, NH 03801
Managed a team of 22 associates responsible for client services, executing trades, and
correspondence. Position included managing regulatory compliance; personnel and
human resource management; budget preparation and monitoring; tracking service level
quality and volume in a telecenter handling approximately 3000 calls daily. Coordinated
broker/dealer visits, developed working agendas, and conducted operational meetings at
client locations as needed.
EDUCATION:
March 2007 Master of Science – Organizational Leadership
Southern New Hampshire University, Manchester, NH 03106
December 1991 Bachelor of Arts – History
University of New Hampshire, Durham, NH 03824
Honors & Awards:
“Coach of the Quarter” awarded 12/95 for outstanding leadership.
“Making a Difference” awarded 6/93 for outstanding leadership.
Current Community Involvement:
2006 – Vice President of Childcare, The Children’s Place, Concord, NH 03301
In this role I am responsible for childcare licensing through the State of New
Hampshire and oversee all requirements of licensing including immunization
reporting, CPR and First Aid Certification, maintaining fire safety records
including conducting fire drills, and ensure that first aid kits are well stocked and
current.
2003-2006 Board Member, The Children’s Place, Concord, NH 03301
References: Furnished upon request