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					                                                                                                             revised 12/05/2006
                                     TECHNOLOGY TO BEST SUPPORT
                                    OUR STUDENTS, FACULTY, and STAFF

               A                                B                              C                                 D
  Student Actions                                                   Faculty/ Staff Actions
1 ("What")                     Student Actions ("How")              ("What")                   Faculty/ Staff Actions ("How")
2                                                         Inquiring And Applying
  prospecting various          (various ways: campus visits, web marketing, publicizing        (various ways including the
3 universities                 sites, peer recommendations...)        the institution          institution's web site)
                               virtual campus visit via institution's
4                              web site
                               viewing all catalogue information on
                               line (class, school, and department
5                              descriptions)
6 inquiring                    submitting via the Internet
                               submitting via paper form or phone documenting the inquiry      manual entry via admissions module
7                              call                                                            (PowerCampus)
                               specifying WU at time of taking        capturing the inquiry    electronic upload of all inquiry data
                               ACT/SAT tests                                                   for Woodbury University
8                                                                                              (PowerCampus)
     applying for admittance submitting via the Internet (IQ Web)
     (all applicants)
9
                               submitting via paper form            documenting the            manual entry via admissions module
                                                                    application and            (PowerCampus).
10                                                                  admitting.
                                                                    managing inquiry and       paperwork is scanned for electronic
                                                                    applicant paperwork.       storage and retrieval (third party
11                                                                                             system)
     applying for admittance                                        checking authenticity of   manual process
     (international                                                 documents
     applicants)
12
                                                                    complying with             entering SEVIS info directly into
                                                                    government regulations     online government system or
                                                                    concerning international   passed electronically
13                                                                  students                   (PowerCampus, fsaATLAS)
     asking for assistance     via email, phone, in person          counseling                 access all inquiry, applicant,
     (all applicants)                                                                          financial aid, and transfer credit data
                                                                                               online; record counseling notes.
14                                                                                             (PowerCampus)
   asking for assistance                                            handling international     manual process
   (international                                                   student special needs
15 applicants)
   asking for assistance       the ADA applicant asks Woodbury      handling ADA special       manual process
16 (ADA applicants)            for specific assistance              requirements




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                                    TECHNOLOGY TO BEST SUPPORT
                                   OUR STUDENTS, FACULTY, and STAFF

               A                                B                               C                                   D
   Student Actions                                                   Faculty/ Staff Actions
 1 ("What")                   Student Actions ("How")                ("What")                     Faculty/ Staff Actions ("How")
 2
17                                                        Getting Financial Aid
   applying for financial     combination of paper and electronic managing the application paperwork is scanned for electronic
   aid                        forms depending on the source and paperwork                  storage and retrieval (third party
                              type of aid (loan, grant, scholarship)                       system)
18
19                                                                     assessing, packaging       (PowerFaids)
   knowing what financial     viewed online via the Internet (IQ       notification of how much   mailing
20 aid will be provided       web)                                     and when
21                                                              Getting Started
   attending student          physical visit but virtual visit could   conducting the student     record attendance electronically
   orientation                also be provided (third party            orientation program        (PowerCampus)
22                            system/in-house developed)
   making housing,            manually done but system could be managing residence                system could be used to automate
   roommate, meal plan,       used to automate (third party            halls, cafeteria           (third party system). Results stored
   decisions                  system)                                                             in PowerCampus for billing
                                                                                                  purposes. Access to full/part time
23                                                                                                student status.
     submitting transfer manually submitted but electronic           determining which            transcripts could be scanned (if not
     transcript          link could be explored with key             courses transferred          electronically submitted)
24                       institutions
   knowing which courses viewed via the Internet (IQ Web)            maintaining the transfer     maintaining the articulation
   transferred                                                       policies and                 agreements/transfer policies and
                                                                     documenting which            deciding which courses transferred
25                                                                   courses transferred          (PowerCampus)
     taking English, math,   take an electronic placement test       assessing placement          import the results into a PC and
     writing placement tests (Accuplacer)                            test results                 then automate the manual
     at a secured/authorized                                                                      placements based on test results
     site                                                                                         (Accuplacer)
26
   taking a computer skills   take a computer skills test          assessing placement            manual assessment and placement
27 placement test                                                  test results
   taking an Information      take a computer based Information assessing results                 deciding whether or not a student
   Literacy test              Literacy test that can be graded                                    can pass out of CO105
28                            automatically
   knowing what actions       actions which are the responsibility knowing what has been          making electronic notes of
   are requested of the       of the student are seen as part of   communicated with a            discussions, creating electronic
   student from staff         their online checklist (IQ Web)      student                        actions, keeping a record of all
                                                                                                  email and paper correspondence
29                                                                                                (PowerCampus)




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                                   TECHNOLOGY TO BEST SUPPORT
                                  OUR STUDENTS, FACULTY, and STAFF

                A                              B                               C                                 D
   Student Actions                                                  Faculty/ Staff Actions
 1 ("What")                  Student Actions ("How")                ("What")                   Faculty/ Staff Actions ("How")
 2
30                                  Getting Ready For Registration And Registering Each Term
   resolving stop list       stop list with reason shown via the proactively help student stop list reports
   issues preventing         Internet (IQ Web)                   resolve stop list problem
   registration                                                  before it impedes them
                                                                 at Woodbury
31
   getting unofficial        viewed online via the Internet (IQ     managing transcript        viewed online (PowerCampus) or
32 transcript                Web)                                   detail                     via the Internet (IQ Web)
   knowing important         students know at all times what
   registration dates        important calendar activities (class
                             schedule, registration dates, etc.)
                             are by looking at an online calendar
33                           (IQ Web).
     choosing classes        class requirements for all majors      revising academic          accreditation requirements and
                             viewable online via the Internet (IQ   curricula as necessary     progress results maintained
                             Web). Degree audit online via the      due to accreditation,      electronically (spreadsheet, MS
                             Internet (IQ Web) shows which          competition, new           Project, or third party system)
                             classes taken and which remain.        standards, or other
                             "What if" scenarios can be created     influences
                             on line showing which classes will
                             count toward a changed degree (IQ
34                           Web).
                                                                    deciding on which          scheduling done electronically
                                                                    classes will be taught,    (PowerCampus)
                                                                    who the instructor is,
                                                                    when held, where it will
35                                                                  be taught
                                                                    deciding how it will be    standard distance learning system
                                                                    taught (classroom vs.      for WU
                                                                    distance learning vs.
36                                                                  hybrid)
                             section offerings (canceled, full, and preparing section, class   section, class offerings available
                             open sections) online and              offering lists             online, updated real time.
                             searchable via the Internet (IQ
37                           Web)
                             viewing all catalogue information on
                             line (class, school, and department
38                           descriptions)




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                                    TECHNOLOGY TO BEST SUPPORT
                                   OUR STUDENTS, FACULTY, and STAFF

            A                                   B                                 C                                D
  Student Actions                                                      Faculty/ Staff Actions
1 ("What")                    Student Actions ("How")                  ("What")                  Faculty/ Staff Actions ("How")
2                                                                      mentoring, advising and Advising function is one of
                                                                       approving               educating students how to figure out
                                                                                               their own class schedules based
                                                                                               upon the degree audit and other
                                                                                               online tools available (IQ Web).
                                                                                               Students are empowered and given
                                                                                               the tools to choose their own
                                                                                               classes. Advising for classes then
                                                                                               becomes required only for freshmen
                                                                                               and seniors seeking graduation,
                                                                                               optional for all others. Advising
                                                                                               available for difficult questions
                                                                                               /exceptions and needy students.
39
                                                                                                 advisors ensure class co-req's are
                                                                                                 met and view student transcripts via
                                                                                                 IQ Web to verify class pre-req's
40                                                                                               have been met
     requesting instructor    requesting online via the Internet       allowing a student in the deciding whether or not to allow
     approval                 (IQ Web)                                 class who needs           registration. Notifying via email (IQ
41                                                                     instructor permission     Web).
     registering,             online via the Internet (IQ Web)         registering, add/drop     initially done by advisors via the
     adding/dropping                                                                             Internet (IQ Web), later by students
                                                                                                 above freshman status and not on
42                                                                                               probation
   getting a parking permit obtained as part of an existing            issuing parking permit    mailed or picked up in person
                            process (or as offered as part of
                            several processes to catch
                            everyone), not an added burden to
43                          the student to get.
   getting a picture ID     obtained as part of an existing        capturing picture             students, faculty, and adjunct
                            process (or as offered as part of                                    pictures scanned for online access
                            several processes to catch                                           (PowerCampus and IQ Web).
                            everyone), not an added burden to
                            the student to get. Pictures
                            accessible only by staff, faculty, and
44                          security.




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                                    TECHNOLOGY TO BEST SUPPORT
                                   OUR STUDENTS, FACULTY, and STAFF

                A                              B                                C                                 D
   Student Actions                                                 Faculty/ Staff Actions
 1 ("What")                Student Actions ("How")                 ("What")                  Faculty/ Staff Actions ("How")
 2
45                                                     Outside The Classroom
   communicating with      decide on all data to be published                                Woodbury web site redesign
   everyone (pulling data) via the Internet and make it
                           available (access to campus crime
                           stats (CLERY), Woody's menu,…)
46
   communicating with      IQweb allows email between fellow
   fellow students - email classmates.
47 (push)
   communicating with      campus wide student electronic
   fellow students - in    forums for discussion, events,
48 general (pull)          books, selling/buying …
49                         campus blogging
                           campus events calendar available
50                         online
   communicating with      online faculty directory - office                                 getting/giving adjunct faculty email
   faculty                 phone numbers, email addresses,                                   addresses and making them readily
51                         office hours                                                      available
   communicating with      online staff directory - phone
   staff                   numbers, email addresses,
52                         department hours
   communicating to        Pulse, wall postings                                              facilitating campus group web sites
53 students
   participating in campus campus activities and opportunities documenting                   documented who participated in
   activities              for participation are viewable online participation               which organizations, when, and in
                           via the Internet (Institution web site)                           what position (PowerCampus)
54
   establishing student    student organizations are registered
55 organizations           and renewed online
   reserving facilities    online reservations
   (rooms and associated
   equipment)
56
   if necessary, undergo (manual, off line to ensure privacy) managing the judicial          (manual, off line)
57 the judicial process                                            process
   if necessary, seek help (manual, off line to ensure privacy) managing health and          (manual, off line)
   for health issues and                                           well being
58 problems
   if needed, getting      take Plato "courses"                    providing remedial        assess PLATO results and take
59 remedial learning help                                          learning/ tutoring help   action based on results
                                                                   track student success     talk to their instructors to assess
                                                                   following remediation     performance during the semester
                                                                                             before final grades, view later
60                                                                                           grades via IQ Web
   if needed, getting help     seek supplemental instruction from providing supplemental     provide help based on need
   with failing or difficult   the Learning Center                instruction and tutoring
61 classes                                                        help

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                                    TECHNOLOGY TO BEST SUPPORT
                                   OUR STUDENTS, FACULTY, and STAFF

               A                             B                                   C                                   D
  Student Actions                                                     Faculty/ Staff Actions
1 ("What")                 Student Actions ("How")                    ("What")                     Faculty/ Staff Actions ("How")
2 being satisfied with the provide electronic, written, and/or        understanding student        in addition to direct contact provide
  institution experience   verbal feedback (survey software,          expectations and             easy electronic ways to gather
                           electronic feedback)                       satisfaction on a real-      satisfaction data points at various
                                                                      time basis and taking        times throughout the year
                                                                      proactive corrective
                                                                      action instead of reacting
62
     deciding to leave the    if deciding to leave, complete exit     retention intervention/      if deciding to leave, manual input,
     institution              interview (standard form)               assessment                   pull relevant information (e.g. gpa in
                                                                                                   high school, community college,
                                                                                                   etc., financial need, etc). Attempt to
                                                                                                   conduct an exit interview prior to
                                                                                                   satisfying any transcript requests.

63
     New Woody's              audio/visual equipment is suitable to                                audio/visual equipment is suitable to
     presentations            meet student needs in New                                            meet faculty/staff needs in New
64                            Woody's                                                              Woody's
   requesting address/        enter via the Internet (IQ Web)
65 email changes
   one card key system       one key system for Woody's,
                             copying/printing on campus, access
66                           to labs, student ID card
67                                                           Billing And Paying
     getting bill            all billable data (tuition, insurance, prepare billing                (PowerCampus Billing)
                             etc.) viewable online via the Internet assessments for each
68                           (IQ Web)                                 type of student
     paying                  in person or using credit card online accept payments by              (PowerCampus Cash Receipts)
                             via the Internet (IQ Web)                cash, check, or credit
69                                                                    card
     knowing tuition balance online via the Internet (IQ Web)         providing balance due        (PowerCampus Billing)
70
71                                              One Stop Support For All Of The Above
     getting help with the    within the enrollment services       answering student               student information of a non private
     fewest stops possible    departments (Admissions, Financial questions, resolving              nature is readily available
                              Aid, and the Business Office),       problems                        electronically (PowerCampus) and
                              Student Affairs, and within the                                      departments are organized and
                              Academic Affairs departments,                                        prepared to support basic cross
                              student information of a non private                                 department questions
                              nature is readily available so
                              students do not have to always go
                              to multiple departments to seek help
                              or information.
72




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                                    TECHNOLOGY TO BEST SUPPORT
                                   OUR STUDENTS, FACULTY, and STAFF

                A                               B                                 C                                 D
   Student Actions                                                     Faculty/ Staff Actions
 1 ("What")                   Student Actions ("How")                  ("What")                   Faculty/ Staff Actions ("How")
 2
73                                                    Classes And Instruction
   understanding what         course syllabus viewed online via preparing course                  posting class syllabus electronically
   each course is all about   the Internet (IQ Web)             syllabus                          (IQ Web)
   and what is expected of
   the student
74
   knowing what books         viewed online via the Internet           deciding on course     listing required books and course
75 are required                                                        books and materials    materials online via the Internet
   purchasing books and       ordered online via bookstore or in       managing the bookstore
76 class materials            bookstore
   getting books and          ordered online
   materials (Interlibrary
77 loan)
   checking out books/        student status passed to the library     determining who is         check via PowerCampus
   materials from the         system to automatically validate         enrolled
78 library                    student enrollment.
   using library online       getting online information via library   administering library      informing students about what is
   resources                  resources                                online resources and       available and how to get it
79                                                                     access
   after registering but      checked via the Internet (IQ Web)        knowing when classes       Academic Affairs sends out email to
   before the first class,    before going to class                    have been canceled or      effected students
   knowing a class has                                                 changed
   been canceled or
80 changed
   after registering but      checked via the Internet (IQ Web)        knowing when classes       instructor sends out email to
   after the first class,     before going to class                    have been canceled or      effected students
   knowing a class has                                                 changed
   been canceled or
81 changed
   taking classes             able to participate in course based      managing course         faculty members introducing
                              forums/discussions                       forum/discussion groups classroom forums/discussion
                                                                                               groups to their students and walking
                                                                                               them through how to use them
82
                                                                       ensuring students meet     instructors ensure class co-req's are
                                                                       all co-reqs and pre-reqs   met and view student transcripts via
                                                                                                  IQ Web to verify class pre-req's
                                                                                                  have been met (this verifies that the
                                                                                                  advisor has done their job)
83
                                                                                                  keeping daily attendance
                                                                                                  electronically. After end of add drop
                                                                                                  period, grade of W by the registrar
                                                                                                  indicates withdrawn. Follow up with
                                                                                                  all others not attending to discover
                                                                                                  why and what action can be taken to
84
   taking classes - in       course materials are electronic for delivering course content delivered in person
85 person                    viewing via the Internet (IQ Web).
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                                    TECHNOLOGY TO BEST SUPPORT
                                   OUR STUDENTS, FACULTY, and STAFF

            A                                   B                                  C                                D
  Student Actions                                                       Faculty/ Staff Actions
1 ("What")                    Student Actions ("How")                   ("What")                   Faculty/ Staff Actions ("How")
2                             classrooms are or can be               classroom facilities          various configurations of "smart"
                              configured to optimize the learning                                  classrooms are available based on
                              experience and have the technical                                    classroom need. All classrooms
                              facilities needed for classroom                                      have a projector and screen.
                              instruction for each class (projector,
                              smart boards for electronic
                              capture/distribution of board notes,
                              instructor workstation, student
                              workstations…)
86
                              labs have a sufficient number of non
                              classroom hours open to allow
87                            completion of homework
     wireless capability      wireless works in all classrooms
88                            and studios
   taking classes -           distance leaning classes are              distance learning system standardize on a system (Web CT,
89 remotely                   available                                                           Blackboard, etc.)
   taking classes -           classrooms between San Diego,             delivering course content delivered via video conferencing
   videoconferencing          Hollywood, and Burbank are linked.
                              Some classrooms WITHIN Burbank
90                            are linked
   taking ("reviewing")       In person classes are recorded for        delivering course content In person classes recorded for later
91 classes after the fact     later viewing (third party system).                                 viewing.
   doing homework             computer labs have Internet access        computer standards        software is standardized across
                              and the hardware, software, and                                     departments to the degree it can be
                              printers to accomplish homework                                     (one package satisfying a need
                              assignments                                                         instead of two) are sufficient to meet
                                                                                                  student changing needs across time
92
                              computer labs have the capacity           number of labs and         number of labs and number of
                              (equipment and hours) to allow the        number of workstations     workstations and number of hours
                              work to be done                           and number of hours        open meet student needs
93                                                                      open
     turning in homework      all coursework that lends itself to       accepting homework         electronic assignments are
                              being electronic is submitted             electronically             prepared and described online (IQ
                              electronically (IQ Web)                                              Web). Assignments are screened
94                                                                                                 for plagiarism (Turnitin)
     taking tests             all tests are taken electronically        design electronic tests.   electronic tests are prepared.
                              (Question Mark's Perception). Labs        The electronic data is
                              or specifically targeted electronic or    used to measure
                              portable classrooms are used for          learning outcomes for
                              electronic testing so it does not         accreditation and other
                              necessarily have to be done in            progress measurement
                              every classroom nor take up class         needs.
                              time.
95



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                                     TECHNOLOGY TO BEST SUPPORT
                                    OUR STUDENTS, FACULTY, and STAFF

               A                            B                                   C                                 D
   Student Actions                                                   Faculty/ Staff Actions
 1 ("What")              Student Actions ("How")                     ("What")                  Faculty/ Staff Actions ("How")
 2 saving key coursework key coursework is saved in an               evaluating portfolio work portfolios can electronically be
                         electronic portfolio for work                                         evaluated and/or graded (iwebfolio)
                         throughout the student's time at the
                         university (iwebfolio). Students
                         "own" the contents and take it with
96                       them when they leave.
   getting quality                                                   assessing faculty         instructors have an electronic
   instruction                                                       performance               teaching portfolio used to monitor
                                                                                               performance and as a basis for
97                                                                                             promotion
      providing instructor     written feedback given for all course instructor feedback       instructor feedback summarized by
      feedback                 instructors via an anonymous                                    instructor. Summary and detailed
                               Internet based system. Feedback                                 feedback passed to instructor.
                               opportunities occur throughout the
                               term, not just at the end.
98
      resolving stop list      stop list with reason shown via the   proactively help student stop list reports
      issues preventing the    internet (IQ Web).                    resolve stop list problem
      release of grades                                              before it impedes them
                                                                     at Woodbury
99
      getting grades           grades can be viewed online via the grading                     Manually calculated grades are
                               Internet (IQ Web).                                              entered online by faculty (IQ Web).
100
                                Grades are not printed unless done                             Grades selectively printed based on
                               by the student via the Internet (IQ                             parent's request, walkup request…
101                            Web).
                               Results of electronically graded                                electronic tests are electronically
                               tests are immediately available to                              scored, automatically graded, and
                               the student via the Internet                                    placed in the instructor's electronic
                               (Question Mark's Perception).                                   grade book (IQ Web). Grades from
                                                                                               external distance learning systems
                                                                                               are electronically moved to the
                                                                                               instructor's electronic grade book
                                                                                               (IQ Web).
102
      knowing honors and       receive email.                        determining honors and    honors/probation automatically
      probation                                                      probation and notifying   calculated. Probation selectively
                                                                     student                   adjusted. Honors/probation emailed
                                                                                               and/or mailed to students.
103




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                                     TECHNOLOGY TO BEST SUPPORT
                                    OUR STUDENTS, FACULTY, and STAFF

                A                                B                                C                                D
    Student Actions                                                    Faculty/ Staff Actions
 1 ("What")                    Student Actions ("How")                 ("What")                  Faculty/ Staff Actions ("How")
 2
104                                                             Graduating
    requesting graduating      the student (or advisor in           determining who              electronic degree audit (IQ Web) is
    assessment and to          conjunction with the student) uses graduates and who              used as the basis but manually
    walk at the graduation     the online degree audit (IQ Web)     walks at the graduation      verified and approved by the
    ceremony                   system to verify all classes have    ceremony                     Registrar's office. Who walks is
                               been taken or are enrolled in to                                  determined based upon assuming a
                               complete all graduation                                           passing grade in the final term's
                               requirements. The student uses this                               enrolled classes. Official graduation
                               information to request graduation                                 is based upon receipt of grades
105                            assessment.                                                       from final term.
      graduating diploma       diplomas printed on site in advance determining who gets a        when grades turned in, all non
                               (third party system) and handed out diploma                       passing grades are found for
                               at graduation to all those whose                                  graduating seniors and the diplomas
                               graduation can be verified.                                       pulled.
106
    requesting official        requested online via the Internet (IQ delivering official         mailed
107 transcript                 Web) and paid via credit card         transcript
108                                          Institution And Departmental Accreditation
                                                                     institution-wide            all accreditation relevant data is
                                                                                                 available online via the Internet and
                                                                                                 maintained on an ongoing basis
109
110                                                                departmental
111                 Getting The Student Successfully Out Into The Working World And Keeping Them Engaged
      getting a job           (various online tools)               assisting in getting a job Woodbury Online community
                                                                                              provides a module to access job
                                                                                              posting, provide business card trade
112                                                                                           and mentoring information.
                              students have their own electronic attracting quality           provide adjuncts with eportfolio
                              portfolio that they can grant access adjuncts                   capability
113                           to by potential employers
      participating as an     (various online "hooks")             keeping alumnus            Woodbury online community.
      alumnus                                                      engaged, connected with Provide a portal for alumni to access
                                                                   the institution from both old friends, professors, get the latest
                                                                   an interest and financial news on campus.
114                                                                perspective                www.woodburyalumni.com.
      alumni records                                               maintaining records on Blackbaud Raisers Edge is used to
115                                                                an ongoing bases           maintain the records of alumni.
116
117                                   Admin/Academic Support Services For All Of The Above
118 Technology                 Facilities/Security                     HR                          Finance/Payroll
    Lab locations, hours,      Facilities inventory (rooms available   Org charts, department Budget performance is available
    configurations, and        for teaching and their configuration)   responsibilities/ services, online on demand (Great Plains).
    inventory are online for   are available online.                   and procedures for
    viewing                                                            obtaining services are
                                                                       online.
119

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                                    TECHNOLOGY TO BEST SUPPORT
                                   OUR STUDENTS, FACULTY, and STAFF

            A                                  B                                C                             D
  Student Actions                                                    Faculty/ Staff Actions
1 ("What")                    Student Actions ("How")                ("What")                 Faculty/ Staff Actions ("How")
2                             Maintenance requests and status
                              are automated and online (third
120                           party system).
                              Security services and timetables are
121                           available online.
122
123                   Communicating With Parents
124   during inquiry
125   during application
126   as a student
127   as an alumni




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