????? 2 by 0Gv2W0

VIEWS: 8 PAGES: 137

									                                       1

                       1
                      นำ


1.1




            (Audit)        -




1.2
      (1)                      (SAR)

      (2)

      (3)
                                                         2


1.3


      (1)   (          )
      (2)       (                        )
      (3)   (         )

1.4
                                               (Audit)
                      (Assessment)
      (1)


      (2)                           1(



      (3)



1.5


      (1)
      (2)
      (3)           (Self Assessment Report)
      (4)
      (5)                       (               )
      (6)
                              3

                      2




1.
2.
     -
     -
     -
     -
3.       (       ):
4.           :
5.
     -
     -
     -
     -
     -
6.
     -
     -
     -
7.                        :



     -
     -
     -
     -
8.
9.
                                                                                                    4

1.
                             (Quality Assurance)
                                      (2540 : 2)



                                                                          Cryer                  (1993
                                              ,    2541     :   7)



                       (2537 : 10)
                                                                                                     -



                              (2542 : 1)



                                          (2543 : 2)
                         -
        Cuttance     (1993        :    18)




                                       Quality Assurance)             4
(Quality Control),                                     )                                     )
                                                                                                     )
                                                                                    , 2543 : 1)

                     Quality Assurance = f (Quality Control, Quality Audit,
                                         Quality Assessment, Quality Improvement)
                                                                                     5




         (1)                              ( Q u a l i t y         C o n t r o l )
                                   (2540 : 14)

                                                                  (2537 : 12)




                                    (2543 :2)




         (2)                                    ( Q u a l i t y      A u d i t )
                                     (2541 : 1)    Harman (1996             , 2542 : 8)

                                                                           (2540 : 15)




                                                                                 QAA
(1999)
                                                    -
                                   (2543 : 2)                               )
                                                                                      )

(External Quality Audit)
                           (2540     :   15)
                                                                                       6




      (3)                    ( Q u a l i t y          A c c r e d i t a t i o n )
                          (2543 : 2)




                     (2537 : 11)                                    Accreditation)

                                                   (2539 : 9)
                                                                CHEA (2000)



(academic quality)                                                (public accountability)




      (4)                 (Quality Assessment)
                         (2542 : 4)



                         (2543 : 2)



                               (2541 : 1)                            (2537 : 12)




      (5)                  (Quality Improvement)
                            7

    (         , 2543 : 2)


    (2543 : 2)

)




             :5)




(2542 : 5)



                      :7)
                                                                                                             8




                                                               (David D. Dill and et al,
1996 : 20-23; David Woodhouse, 1996 : 349-352 Alberto M.S.C. Amaral, 1998 : 188-190)




         2.1

            Accreditation                              Audit                          Assessment
-           (criterion-reference)     -           (criterion-reference)    -        (criterion-reference)
-                                     -                                    -
                                )
-                                     -                                    -
-                                     -                                    -
(threshold quality criteria)

-                              (Self -                              (Self -
Study Report)                        Study Report)                        (Self-Assessment Report)
-                                  - -                                    -
   (Peer)                                   (Peer)                               (Peer)
-                                    -                                    -



-                                     -                                    -                      (Output)
(Process)               (Output)      (Process)
-                                     -                                    -                  -
                                                                                        9




-              -                                 -




          (Self Study Report : SSR)




                                                     ,        2543 : 1)




               (Self Assessmnet Report : SAR )



                   Efficiency )    (                     ,           2543 2544 : 63 )

2.




                           )                                     )
(     )                                )                                                )
(
15%        )                                                 (International Institution
                                                                                      10
for Management Development)
                                  7                       (   32)                       )

                    7
                             )
            , 2542 : 23)

                           (transparency)                           (accountability)
(                   ,          2   5    4       2         :          1   -    2    )



                                                    8 (       -     )

                                            (                                , 2540 : 82)

8                                                                                   ,
2540 : 82-83                          , 2540 :10-11,                    , 2542 : 2-3)




               1.
       2.

      3.

       4.

       5.

      6.


                                                                           -
                                                          , 2542 : 24-26, 35)
                                                           11
             “



                                         ” (         4 9 )
    “




                             ”
         ”




                                               ”
“
                     ”   ฉ                           7 2




2                5               4                          3

                                                   , 2543)



        1.



        2.
                                     )



        3.
                                        12
          4.




          5                               .




          6.




          7.

          8.



          9.




         )
                             (Input Process
O u t p u t )
                        (QA Officer)




                2541)
                                                                          13


                                                   7



                                                                     (2539)




                                                              (Accreditation)




            7)




                                                   )




(documentary research)            Educational Resource Information
Clearinghouse (ERIC)
                                               )



                                                                      Alberto
M.S.C.                   Amaral       (1998)
                                                                        CRE
                                                                                       14
(            ),        Kelth W. Dickinson           Anne Pollock, A. (1995)
                                                            David D. Dill and et al (1996)
                                                        Chandru Kistan (1999)


                                 David              Lim           (1999)
                                                          David Woodhouse (1996)
         :




                                         Process)

                         1.
    2.
    3.
    4.


    1.
    2.
                  3.



                                                                 ,   2 5 4 2       :   1 )


                                                                          Output)
                                                            15
                                        )
                                                             ,
2                       5           4       3                )




                                                        -

                                                             ,
2 5 4 3       :   7 )




                               




         4
    12                                              5

         8   
    9         
              
                            
                                                6




                            




                                   
                                                    16
         1




             2.6                        7

                                                         7




                                                -    )




                                                -2545




    )(         , 2543 : 33       , 2542 : 4 )


(                            )
                                                                                                       17
                                                                                                      )

                                                                                            , 2543)
                                                            -       2           5             5        2



                                                                                                        ,
2   5   4   2                        :                          1                       0               )




                        1)




                                 2           5     4    2               :                        8      )
                                                                            -




                (                                , 2542 : 8
        ,           2        5   4               2          :                                5          )



                                                                                                        )

                                         ,          2 5 4 2                         :                8 )
                                                                                 18




            (                    , 2542 : 10,                      , 2543 : 70
                    ,           2 5 4 2                    :           1 6        )




                                                                   , 2542 : 24)



                        ,        2      5    4     2           :       1     0    )




“   ”           “           ”                “         ”
                                                                     (SSR)
“       ”
                                                                        (SSR)



(           )                        , 2543 : 29                       , 2542 : 49)
                                    19


                        , 2542 : 49-50)




                    , 2542 : 50)




2               ,   2542     :   19)




          3-5




    SSR
                    20
              SSR




-




    น ำ   2




                     )
                                                                           21


                     ,             2           5       4       3            )

            2)
                                 ) .
49-51                                                          )




                                                                       )




                                                                             -

                                                                   1 1 )




                                           .       51,     .               10)
                                                                             )
                                                                           7)

                                                                             )




                                                               -
(       ,        2       5   4         2           :               1         )
                                                                      22

3.       (   I n d e x                ,         I n d i c e s          )
                                                      ( Indicator )
              ( Quantitative )
                  ( Qualitative )




     )

                                                                       )



                       )



               (2537 :68)


                               2539       :     12)




             2540)




                            (2541:        14)
                                                          23


                       ( 2542 : 5)




Johnstone     (1981)




Burstein,   Oakes           &   Guiton   (1992)




                                                      )


                        )




                                                  )




1.
2.
                                                                                                   24
     3.

     4.


                                             (       2538       :   99-100    )



                1


                     2
                     ( Broad Concept )
                3



                                                 )                   ( 2539 : 12-13 )
    (2540 : 11-12)
     1.



     2.
          2.1
                                                                     ,2           , 5         ,1


          2.2

                                                            ,

     3.


                                         )                                        ,2540   :        12
)
                                                                                25
           1.                           )                                   )



           2.                                        (Objectivity)

                                                                                 )

           3.                                               (Sensitivity)




          4.
(Meaningfulness and Interpretability)
          5.
validity)

                                        (Self reliance)
           6.                                                                    )




           Johnstone (1981)
           1.

           2.

           3.

           4.
                                                                                                  26




                            )




                           (2537:25-26),                                (2537:34),        (2538:100),
             ( 2539 : 13-14),                        ( 2541 : 15-16),                ( 2542:6-7)
         )


1.                               ( Representative Indicator )




2.                     ( Disaggregative Indicator )




3.                     ( Composite Indicator )




                                                                   )                  (2537) ,
     (2538 : 101),                                      ( 2541 : 16)                                )
                                                                 )
1.                              (Input Indicators)
                                                                               27
2.                                                    (Process   Indicators)




3                     (Output Indicators)



                                     )


1.       /                                       -
2.       /                ( Composite )
                                                                                )

               )



3.                           )




1)
2)
3)


                                 )


     , 2529                        ,2540 : 18 ;
                      , 2541 ;           , 2538 : 101-107 ;      , 2539 : 15 ;
         , 2542 : 12-13 Johnstone, 1981)
1.
                                                                                         28

                                            ( representative indicator )




        2.




        3.




                                                                           factor analysis ,
cluster analysis , regression   Guttman scale




                                                                           , 2537 : 15-18 ;
                        , 2537 : 35-38 ;             , 2538 : 101-107 ;     , 2539 : 15-18 ;
                    , 2541 :17-20 ; Johnstone, 1981)

        1.
                                                          29




             3                          (Johnstone, 1981 : 73

         1




                                              3



         2




                                                            1



1                                   3

    2.

                 Johnstone (1981)
                                                              30
1.                    (aadditive)



     I = V1 + V2
                                    V1               1
                                    V2                2




                                                              )


                 1
          I = ( V1 + V2 + V3 + + n) / n
                2
          I = ( W1 V1 + W2 V2 + W3 V3 + Wn Vn) / W
                         W                                n
                         n



                                         )
          I = W1 Z1 + W2 Z2 + W3 Z3 + Wn Zn)

                        W
                        Z




2.                      (Multiplicative)


     I = V1 * V2
                                                        31
                                          V1   1
                                          V2    2




     I = n V1 x V2 x V3 x x   n




     I = n V1wl x V2w2 x V3w3 x x   wn




                                                          )


3.


     1.




                                                          )




     2.                                             (factor
                                                               32
analysis)
                         )



                                          , 2537 : 38-39)
            1.                 -                                 )




                        100




            2.       (criterion - referenced indicator formation)




            3.               (norm-referenced indicator formation)




                 (       , 2541 :20-21)
         33




1.




2.




     1




     2




     3
                                                                                          34
4.      (    C r i t e r i o n                         ,      C r i t e r i a            )




                                                                                   (2542 : 1)




                                                                                             )




                     )                          (2528 :16),            (2533 :8)
     (2534   :71)



                         (2530      :6)




                            (2536         :7)


                                     (2537           :68)


                    (2538        :12)
                                                                                                 35
                                            )


Good         (1959)


Cizek   (1993)




                          (2538      :17)
                 4
1.                                           (target performance)
2.                               (performance criteria)
3.                        (scoring criteria)
4.                    )




                              4
                                                    )                                             7
            ( Standards )                                                      ( Absolute Criteria )
                                                (       Relative    Criteria   )
                                                       36
                                       )              (
Norm Groups )




                                           (2538   :13-16)



          1.
(State)                                                  )




                                                   (error)




                                                    (Berk,
                          7)
          2.
                               -   )
(emprirical-judgmental)
                                                                                                    37

                                             (Berk, 1986)




            3.
                                                   )                                                    )




                        (Berk, 1986)
            4.
                                                                    )
(multiple                level         standard)




E                                              (Cizek, 1963)
            5.
(relative        criteria)                                                   )




                                              7:                        z          )
         6.
(subjective         criteria)                          (objective      criteria)
                                                                    (holistic                  criteria)




                                                                                       7   z        )
            7.
                                                                                              38


                                                                                    , 2530)
8.
                                  )                                             )




                                                     , 2525)

                                 )
1.                           ( Content Criterion )

                                                                    )
2.                         ( Performance Criteria )




        1)               (Minimum Criterion)
        2)               (Maximum Criterion)
        3)                            (Standard                  Criterion)

                                                                           ( Normative Group )

        4)                            ( Expected , Predicted Criterion )




                   Jasmine , J. (1993 : 9-13)          Ryan, C.D.(1994 : 17-29) (
 , 2543 : 75-76)
                                                                    39

             1.       (           Holistic        Rubric      )



                                              -
3




    -
             2.           (        Analytic        Rubric     )




        1.
                                                       ,    2538   :24)


             1)
             2)
             3)
             4)
             5)               2
             6)




                  )
                     40




             .98
         )




     7
                       )




                   2527)
                       8




                       )



29
    41




     )




     )




)
                   42


1.
     1.1
     1.2




           7


2.


3.


4.             )




5.
                    )




6.
                                                       43




                            100
        2.
                    (2536             , 2538 :27-28)




               1.



         )                        )
(indicators)
               2.




               3.



  2
               4.
                                                                44
               5.

know-group
                                  )
                                                                  )

                             )
                                                                  )

(2535)
                                                                  )


         3.
                                              (2537       :164-165)

                                 (Domain   Reference   Measurement)

              1.
              2.
              3.         /
              4.
              5.

                                                                  )

                    7)
Huynh                2527)
                                                                 )
                                                            Rashch
Model                                                            )

                                                                 7)
                              45




                          )


                      2
     1.




     2.




              2

1.        2
                  -
                  -
                  -
                  -
                                                          46




     2.       3




     3.       4


     4.             4
          5,6,7,8
                                           5,4,3,2,1



5.
                    ( Q u a l i t y    A s s e s s m e n t )




                                                          :5)




                        , 2542 : 10)

                                       )
                                     47




                   )                   )
                               2543 :2)




               (       )




                           :       5 )
  (Audit)
(Assessment)
Audit)




                               )




                                   : 2 )
                                                        48




    2.2




                                                        )




S   A     R                       1




                                            2542 : 4)

                                                        -
          (Audit Criteria)                           - )
          ( A s s e s s m e n t       C r i t e r i a )
                                49

                                  )
                                  )




                          : 11 -13)


        1.


                      )
(                 )
    )



                  -
                  -
                  -
                  -
                  -
                  -
                  -
                  -
                  -

             2.
                                                                          50
                                                              (   3   )

                                       2     .
                                       3     .




                                                                           1


                                       2         .
                                       3                  .
                                                                           1
                                       1              .
                                       2             .
                                       3 .

                      3.


         1)

         2)

         3)

( V a l i d i t y )
              4.
         1)                    )
     -
         2)                (   )
                      -7
         3)                        )

         4)
                                                                                           51

                                                    
                                                
                                            
                                            

6.




      McGettrick A.            Mansor N.(1999:133)



                     3
      1.             (Goals)

      2.                                                                    (Facilities)



      3.                 (Achievement)


                   M c G e t t r i c k              A .              M a n s o r N .
                                                                           (Curriculum)
                               (Environment and Resource)                   (Teaching and
Learning)                       (Assessment and Standards)
(Guidance and Support)                                       (Outcomes and Quality Control)
             Unesco (1998                                                   , 2542 : 44-46)


                                       1.



                                                                             (merit principle)
                                                           52



(thematic project)
                2.



                                 (active)




3.




                     4.



                          (virtual   university)

5.



        (2540 : 8)                           (2541 : 35)
                                                     53




                                       )

                                           ( validity )



     (   appropriateness      )

                    ( practicality )




1)



2)                                             –      )

3)

4)
                                                                                             54


                       Quality Assurance Agency (QAA) , Higher Education Funding Council for
England (HEFCE) , Higher Education Funding Council for Wales (HEFCW) , Scottish Higher Education
Funding Council (SHEFC)            The Department of Education Northern Ireland (DENI)


       1.

                            2.
                                 3.
                   Quality Assurance Handbook (August , 1999)


                   1.
       2.




              3.
                           4.
       5.
                                       6.



                                            : 1 )
                                      1.



                                      2.

                                             )
                                                                                               55




                 (Quality Audit)                                                Higher Education
Quality Council (HEQC)                                                                   (Quality
Assessment)                                                       Higher Education Funding Council
( H E F C )


                                             ,      2 5 4 1             :      8 9 - 9 5 )
       1.




                                                      (external                         examiner)




       2.
              1)

                          (Higher Education Funding Council : HEFC)
                                                                                         (Quality
Assessment Committee)
                                                                                                     56
                                                                           (excellence)
(highly satisfactory)          (satisfactory)                       (unsatisfactory)



                        HEFC
                                                            HEFC

                                                       HEFC
                 2)                                            (The Higher Education Quality Council :
HEQC)



                                      (quality assurance systems)




                                   HEQC         HEFC                           Higher Education Quality
Agency (HEQA)




        3)
                                                                                                (rating)



                               (research achievement)                                       (degrees of
excellence)

                           1992)
                                                                                57
1.    Imperial College
2.    University College
3.
4.
5.    University of Manchester Institute of Science and Technology   UMIST
6.        ’
7.    University of Warwick
8.    University of Glasgow
9.    London School of Economic and Political Science
10.   University of Edinburg




                                                                        1,000

                                  1992




1. Cambridge                                        856
2. Oxford                                           856
3. Imperial College                                 801
4. Edinburg                                         754
5. LSE                                              748
                                                                                                     58



         24. Sheffield                                                   666
         25. Birmingham                                                  645
         -----------------------------------------------------------------------
                                                                            = 1,000

    4.




                                                     Royal Society of Chemistry




5




                                                                                      (2540 : 107)
                                                                                                           59
                1.                                     Self Assessment Report (SAR)
                2.      HEFC                                                (Satisfactory)
                                                                                   (Claims for Excellence)
                      (Quality at Risk)
                3.                    (Assessors)
                              (Specialist assessors)            -
(Reporting assessors)        1
                4.                                   -

                                                             Public report                quality audit


           (Scottish Higher Education Funding Council : SHEFC)
                                                      (SHEFC, 1998
          Keith W. Dickinson, 1995 :                    62-64)



    (                                                                                                 )
                                                                 (self-assessment)
                                                               7    )

                                                   (        1200         ),
                                                                                     )
                                                                                                          ำ)
                                               )
(                                                      )

                                                       ( p r e - v i s i t          m e e t i n g )
                                                                               60




(   )                              (Kelth W. Dickinson and Anne Pollock, A., 1995
:                              6                       1                        )
           (Excellent) :

              (Highly satisfactory) :

           (Satisfactory) :

             (Unsatisfactory) :



                                                      2




                                                                               A
                               B



                                           5                                   %
                                                                                               61




              2.3
                                    (Jim Donaldson, 1994 : 102-111             , 2540 : 195-198)

1.                                     1.1
     (Aims and Curricula)     1.2                               (objectives)       (mission)

                              1.3

                              1.4
                              1.5

                              1.6
2.                            2.1
                              2.2
     (Curriculum Design and   2.3
     Review)                  2.4
                              2.5                                       /

3.                            3.1

             The Teaching     3.2
     and Learning             3.3
     Environment)             3.4                               /
                              3.5
                              3.6                          /
4.           (Staff           4.1
     Resources)               4.2
                              4.3

                              4.4

                              4.5
                                        62

5.                           5.1
     (Learning Resources)    5.2
                             5.3
6.                           6.1
     (Course Organization)   6.2
                             6.3
                             6.4

7.                           7.1
              Teaching and   7.2
     Learning Practice)
                             7.3

                                   7.

                             7.5
                                   8.

                             7.7
8.                           8.1
     (Student Support)
                             8.2

                             8.3
                             8.4
                             8.5
                             8.6
9.                           9.1
                             9.2
     (Assessment and         9.3
     Monitoring)
                             9.4
                             9.5



                             9.6
                                                                                                    63

10.                          10.1
                ’ W )        10.2
                             10.3
                             10.4
11.                          11.1                    (Performance indicators)

               (Output,
      Outcomes and Quality   11.2
      Control)               11.3                              (norms)
                             11.4
                             11.5
                             11.6




                                                                                (Quality Accreditation)

(                                     , 2540 : 183-184)                               , 2540 : 78-79)
           1.                              Council in Postsecondary and Accreditation (COPA)
                     1992               Council for Higher Education Accreditation (CHEA)


        2.                      (regional association)               Middle States Association of
Colleges and Schools (MSA), New England Association of Schools and Colleges (NEASC), North Central
Association of Colleges and Schools (NCA) , Northwest Association of Schools and Colleges (NASC) ,
Southern Association of Colleges and Schools (SACS)     Western Association of Schools and Colleges
(                   W                   A                 S                   C                   )
       3.                (Professional association)                       Accreditation Board for
Engineering and Technology, Inc. (ABET), Accrediting Commission on Education for Health Service
Administration (ACEHSA), American Library Association (ACEHSA), American Library Association (ALA)




                                                    , 2541 : 105-106)
                                  64


               1.


         2.




          3.




    4.                              -
1              0




                        , 2541 : 113–
1              1    7               )
    1.
                                                                                        65


           (1)                   (Academic senate), committee of senate education committee




           (2)       Faculty executive committee, faculty education committee

                          Quality portfolio                         Report Quality Review


    2 .
(Committee for Quality Assurance in Higher Education : CQAHE)




       -

       -                         (Portfolio guideline)

                      -
                 -
                                              -
                                                                                               66




                                                                                                )




                                               ,        2 5 4 3          :   7 9 - 8 0 )
          1 (           -                  )
        Quality Control
             2 (           -           )                                         Quality Audit
                                                       Quality Control


             3 (       -           )                                                      Quality
Assessment                                                                       Quality Control



                                                                                          Quality
Audit                                                                                     Quality
A       s          s           e                   s         s       m       e          n       t
                                                                                67

     Input   Process                       Output   (
                )                                    ISO
              (                                                            :   1 )



             (Self Study Report)




                        -                                  (   A   u   d   i   t )
               -                                    ( A s s e s s m e n t )



1.
                                      2.
                            3.
                                           4.
                        5.
                        6.
                                      7.
                                 8.
                   9.
                                               ‫86‬
                            ‫2452‬   ‫:‬   ‫)7- 6‬
‫)1(‬



                                                ‫)‬
           ‫/‬




‫)2(‬



                                                ‫)‬




‫)3(‬




                 ‫)4(‬


                       ‫)‏‬
                       ‫א‬

                 ‫)‏‬
                 ‫ב‬

      ‫)‏‬
      ‫ג‬



           ‫)5(‬
                                                   69




                                                    -



    (                        2 5 4 2       :       7 )



)




                                           -




                                 ( C e r t i f y )



        Audit)

                 2   5   4   2         :       8        )
                                              70




          2.4



     1.         1.         1.   Certify
                2.
                3.

2.              1.         1.
                2.         2.

3.              1.   SSR   1.   SSR

                                          -
                2.         2.

                3.

                           3.
                                                71

            4.                      4.
            5.

            6.                      5.

                                    6.

            7.
                                    7.
S   S   R

            8.
            9.

                                    SSR

                 SSR            /


                                          SSR




                                                 )




                       : 3-6)
                                                                                72

                                                                            /




              1.
                                         )

(1)
                                                 3-
(2)                                          /
      (Site Assessment)
(3)                                               (Self Assessment Report (SAR))
(4)                       /          /
                               ‫)‏‬
                               ‫א‬

                                    ‫)‏‬
                                    ‫ב‬

                          ‫)‏‬
                          ‫ג‬

                               ‫)‏‬
                               ‫ד‬

(5)




                   2.

              (                              )


(1)                                  10-15

(2)
                                                                                                73
           (3)                                               (Quality Assessment Report
                 (QAR))                                    (Self Assessment Report (SAR))

           (4)                                     /                (Site Assessment)
                 8-10
                                      ‫)‏‬
                                      ‫א‬

                                 ‫)‏‬
                                 ‫ב‬

                                 ‫)‏‬
                                 ‫ג‬

                            ‫)‏‬
                            ‫ד‬

           (5)                                 .
           (6)          .

7.

     7.1




                                                                                        (
                                           2       5   4      0          :         7        8    )




                  (Federal Government)                               (State Government)
                                                                                 74


                                                                           , 2540 :
1 8 2 - 1 8 3                                    2 5 4 1       :       6 8 - 6 9 )




                                                      ( C H E A )

                                  ( r e c o g n i t i o n s t a n d a r d s )
                                           (C HE A B oa rd of D i rec to r s, 199 8)
          1.                        (Advances academic quality)

         (results)                                                 (mission)


                     (1)
                     (2)
                     (3)

                     (4)   (expectations)


          2.                          (Demonstrates accountability)




                     (1)
                     (2)

                     (3)



                     (4)
                                                                                                 75
               3.
(Encourages purposeful change and needed improvement)




                       (1)
                       (2)




                       (3)
                       (4)


               4.                                                    (Employs appropriate and
fair procedures in decision-making)




                       (1)
                                                                     (special interest groups)
                       (2)

                       (3)


        5.                                              (Continually reassesses accreditation
practices)                                                      (self-assessment)




                                                                               .        .         .
                                                                                               76



                   (1)

                   (2)                         (self-review)
                         (flexibility)                           (accountability)
                   (3)
                                   review)
                   (4)                       (value)

                   (5)




                                                                                           , 2540
:  1 8 3 - 1 8 4                       , 2 5 4 0 :                                  7 8 - 7 9 )
           1.                   ล
(Council in Postsecondary and Accreditation : COPA)
                                  (Council for Higher Education Accreditation : CHEA)


             2.                              ( r e g i o n a l     a s s o c i a t i o n )



                   (1) Middle States Association of Colleges and Schools (MSA)



                   (2) New England Association of Schoo ls and Colleges (NEASC)
                       -
                   (3) North Central Association of Colleges and Schools (NCA)
                                                                                                                77
                      (4) Northwest Association of Schools and Colleges (NASC)




                      (5) S o u t h e r n A s s o c i a t i o n o f C o l l e g e s a n d S c h o o l s ( S A C S )



                      (6) Western Association of Schools and Colleges (WASC)



               3.                   (Professional association)                      Accreditation
Board for Engineering and Technology, Inc. (ABET), Accrediting Commission on Education for Health
Service Administration (ACEHSA), American Library Association (ALA)




                                                          , 2540 : 79-85                               : 58-92)
(                                                                                                             )



                                        (Accreditation Manual)




                                                                                                           (self-
study report)                                                                           (eligibility equirements)

                                                                                                                  )
                                                                                                                  ,
                                                               78




                                                       -7




                    2-3




                                                                )




                                ( V i s i t i n g   R e p o r t )




(Visiting Report)   (hearing)
            79




        -




-




    /
                                                                                  80

      4




(                     ,       2 5 4 0           :       1 8 5 - 1 8 6 )
    2.5                                     Western Association of Colleges and
          Schools (       , 2537 : 86-87)
                                                                                                  81

      11.30
      12.00
      13.00
                                                   1)
                                    2)
                                         3)
                      4)
                5)
      17.00
      18.00                                                                                   )


      9.00
                                )                  )                                          )
                                                                                              )
                                                                 )
      10.00
      12.00
      13.30                                    )

      17.00
      19.00




      14.00




         2.6                                                                       (          ,
               2537 : 115-168
                                         MSA       NEASC    NCA      NASC   SASC       WASC
1.
1.1                                                                                             3
1.2                                                                                              2
                                                              82
 1.3                                                     6
 1.4                                                        3
 1.5                                                        3
 1.6                                                        3
 1.7                                                      5

 1.8                                                      5



 1.9                                                        3
 1.10                                                         1
 1.11                                                     5
 2.
 2.1                                                          1
 2.2                                                         2
 2.3                                                         2
 2.4                                                         2
 2.5                                                          1
 2.6                                                          1

 2.7                                                        3
 2.8                                                      5
 2.9                                                          1
 2.10                                                     5



 2.11                                                        2



 2.12                                                         1
 2.13                                                       3
 2.14                                                        2
 2.15   -                       -          -

                                           -




        MSA       NEASC   NCA       NASC       SASC   WASC
3.
3.1                                                               1
                                           83
3.2                                            1
3.3                                           2
3.4                                        5
3.5                                         4



3.6                                          3
3.7                                          3
3.8                                          3
3.9                                           2
3.10                                        4
3.11                                         3
3.12                                          2
3.13                                        4
3.14                                         3
3.15                                       5
3.16                                          2
3.17                                        4
3.18   -           -           -



                               -
       -



4.
4.1                                        5
4.2                                            1
4.3                                            1
4.4                                          3
4.5                                           2
4.6                                          3
4.7                                        5
4.8                                          3
4.9                                        5
4.10                                       5

4.11                                      6
4.12                                       5
                                                84
       MSA   NEASC   NCA   NASC   SASC   WASC
4.13                                              3
4.14                                             4
4.15                                                1
4.16                                             4
4.17                                                1
4.18                                                1
4.19                                                1
4.20                                                1
5.
5.1                                            6
5.2                                                2
5.3                                             5
5.4                                                 1
5.5                                            6
5.6                                                2
5.7                                              4
5.8                                              4
5.9                                            6
5.10                                              3
5.11                                               2
5.12                                            5
5.13                                             4
5.14                                               2
5.15                                                1
5.16                                                1
5.17                                                1
6.
6.1                                               3
6.2                                               3
6.3                                                2
6.4                                               3
6.5                                                2
6.6                                            6
6.7                                               3
6.8                                             5
6.9                                                 1
6.10                                              3
                                                                    85
           MSA       NEASC   NCA       NASC       SASC       WASC
6.11                                                                    1
6.12                                                                   2
6.13                                                                  3
6.14                                                                    1
6.15                                                                    1
6.16   -                           -          -



7.
7.1                                                                  4
7.2                                                                   3
7.3                                                                6
7.4                                                                 5
7.5                                                                 5
7.6                                                                6
7.7                                                                 5
7.8                                                                  4
7.9                                                                    2
7.10                                                                  3
7.11                                                                   2
7.12                                                                  3
7.13                                                                   2
7.14                                                                   2
7.15                                                                  3
7.16                                                                   2
7.17                                                                   2
7.18                                                                    1
7.19                                                                 4
7.20                                                                  3
7.21                                                                 4
7.22                                                                 4
7.23                                                                 4
7.24                                                                    1
7.25   -         -                                       -
                 -

8.
8.1                                                                 5
8.2                                                                6
                                                            86
       MSA   NEASC   NCA       NASC       SASC       WASC




8.3                                                         5
8.4                                                          4
8.5                                                         5
8.6                                                           3

8.7                                                             1
8.8                                                             1
8.9                                                           3
8.10                                                            1
8.11                                                            1
8.12                                                           2
8.13                       -                     -
                                      -



                                      -



9.



9.1                                                           3
9.2                                                           3
9.3                                                             1



9.4                                      
                                                                 3

9.5                                                           3
9.6                                                             1
9.7                                                             1
9.8
                                                               2

9.9                                                              1
                                           

9.10                                                            1
                                                                                    87

10.                                                                                     2
11.                                                                                    3
12.                   -       -             -       -             -        -




                                  7.2




      (                                         )



                                                                                     -



          -                                                             , 2540 : 92-93)



                                                                               , 2540 :
      1                   0                             6                             )




                                                              (Input Process Output
      O       u   t                c            o           m          e          )
                                                                                      88



(Quality Assurance Agency for Higher Education : QAA)                  7



                                                                        (Higher Education
Quality Council : HEQC)
(Higher Education Funding Council for England : HEFCE)




                             (Higher Education Funding Council for Wales : HEFCW)
                                                                         (Scottish Higher
Education Funding Council : SHEFC)                           (The Department of Education
N o r t h e r n I r e l a n d : D E N I )


                                       ( Q u a l i t y               A u d i t )
                                                                    (QAA, 1999)


(Institutional Review Directorate : IRD)                                        (QAA)

(                                  )
                                                    (the briefing meeting) (
                          )
                                                                89


                                        (The audit visit)
(                                                                )

     1.                                                          :


          1)
          2)
          3)

          4)




               5)

          6)                             (Analytical Account)



     2.                                                          :


          1)            (maintenance)
          2)
          3)

          4)
          5)
    3.                                                           :



          1)        ,
          2)
                                            90
            3)
            4)                     ,
            5)
     4.                    ล           :
(stakeholders)


            1)
            2)
            3)
            4)
            5)
            6)
            7)




(           )
                                           may
w i s h   t o    c o n s i d e r             )
                                                                            91

                                                          , 2540 : 103)

                                   (Quality Assessment)
(Higher Education Funding Council for England : HEFCE),                 (Higher
Education Funding Council for Wales : HEFCW),                         (Scottish
Higher Education Funding Council : SHEFC)                    (The Department of
Education Northern Ireland : DENI)
                                                                      ,




                                (self-assessment)




                                                                 , 2541 : 58)

       7.3
                                                                                92



                                                                   , 2541 : 99-100)

(   A   c         c   r    e   d   i   t   a   t       i   o   n   )




                                                   4               (JUAA, 2000)
                      1.




             2.




            3.




            4.
                                                                                                     93



                                                                                     (self-monitoring)
                       ( s e l f - e v a l u a t i o n )



                                                                                          , 2541 : 100)


                                                                                   (The Japanese
University Accreditation Association : JUAA)

                                                                                           (JUAA,
2 0 0 0                                                  ,       2 5 4 1       :   1 0 2 - 1 0 3 )




(                                  ,           2     5       4     1       :          1     0    3    )


(     J        U   A      A   )
                                       -      (accreditation)                         (reaccreditation)

                                  ( b a s i c                    i n s t i t u t i o n a l


data report)                           (self-study report)
                                                                              94




                                                                         (JUAA,
2            0                  0                        0                    )

    1.            ล          (Missions and Objectives)



    2.                   ล          (Education and Research Organizations)


    3.                 ( S t u d e n t              A d m i s s i o n )
         

         
    4.       ล          ( E d u c a t i o n a l              C u r r i c u l a )
                 4.1
                 

                 

                 

                 

                 
                                                        95

             



             
         

         

         


                  4.2
         

         

         

         

         

                        


                            4.3
         


5.               ( R e s e a r c h   A c t i v i t i e s )
     

     
                                                                  96

                


       6.               (Educational          Organization)
                    

            

            




                                                    ,

            


       7.                   ล       (Facilities and Equipment)
            

            


       8.                           ล      (Books and Other Learning
R e s o u r c e s ,         a n d       L i b r a r i e s )
           

                        

            

                    
                                                                                    97


    9.                                        (Consideration Given to Student Life)
              

              

              

              


    10.                       ล           (Governance and Administration)
                                  

                          
                  


    11                ล                            (Organizations and Systems for Self-
S         t                           u          d                 y                  )
                      

              


                                                                                      -
                                                                                      -



                                                                         efforts)
                                  (improve)     (reform)
                      (            J U A       A ,             2     0    0     0     )
                                                                                         98




                                                           ( J U A A ,          2 0 0 0 )



                                                             (JUAA, 2000)

                                  7.4



                                        (centralization)




(                             ,            2   5   4   0          :         1    4   2    )




    (quality accreditation)
( A c a d e m i c                       q u a l i t y                 a u d i t )




                                                              (New Zealand Qualification
A u t h o r i t y   :   N Z Q A )
                                                                                                 99
                                                                             (The New Zealand
Universities Academic Audit Unit : AUU)                                              (New Zealand
Vice-            ’          : Z )                                           (Academic quality audit)

( n a t i o n a l                   a c a d e m i c                  s t a n d a r d s )
                                                                                 (NZQA, 2000
                               A          U        U    ,             2    0   0    0      )




                                                            ( r e g i s t r a t i o n )



                (NZ QA )                                                              , 25 41 :90)
                                              1.
                                                      ( s t a t u s )
                                
                       
                       
                               
                                     2.
                       

                       

                       



                       
                                     3.                          /
                       
                       
                                                                                            100
                     
                                                               /
                   (feedback)
                                4.                          /
                                     
                                          
                        



                                              
                                




(NZQA)                                                                         (external quality
v a l i d a t i o n )




(NZQA)                                            -                                     ,
2541        :    89-93                   Alan     Barker,           1994   :      83 -88)


( A U U )                                                            ( A U U ,       2 0 0 0 )
                                                                                     (AAU)

(audit visit))



(                                             )
                                                      (   A            U            U          )


                                                                                    (monitoring)
                                                                         101
        (evaluation)
(qualifications)                                      (assessment),




                                                    ( p o r t f o l i o )

(investigation)

                                                                     2
3

                                                -
                                                          (audit report)

                                   (fact)                        (emphasis)
                              -
                                            -

                           (AAU)

                                                          (The New Zealand
Vice-      ’           )                                      (AUU, 2000)

    8.
                                                   102

1)

     2)

3)




1.
          1.1                 ล   ล
     -

     -

     -
                                          (JUAA)
     -

     -



                    1.2               ล
                -

      -

                          -
                                    103
1.3


      -



      -

      -




      -                       ,

                  (JUAA)
      -




1.4
                                    ล
          -

      -

      -

      -
                           (JUAA)
              -
                                        104
     2.
                                          )



          -
              50
          -

          -

          -
                               (JUAA)
          -




          -


     3.
          -

          -

          -                /

          -
          -        /



          -


4.                     (           )
                                                                                                               105




             5.




                                                          (             J         U           A         A        )




(                             2                               .                          6                       )




    2.7

                                               (Council
          for Higher Education Accreditation : CHEA)
          (
                                                )
                                                                                                    (Quality
                                                                  Assurance Agency : QAA)

          (Ministry of Education, Science and Culture)                       (The Japanese University
          (                                          )            Accreditation Association : JUAA)

                                  (New Zealand                             (The New Zealand Universities
          Qualification Authority : NZQA)                         Academic Audit Unit : AUU)
                                                                                            106


                       :
            (
                                   )




        )




(                          )                                     (                              )
                                                             )
(                                  )             (                   2      .      7            )




                                   2.8


    -       -                              ) -       )                   - AUU (       )
                                                                         - QAA (           )
            -                                -                           -                 )
            (                          )     (                           -                  )
            (                  )             (           )
            - JUAA (           )
                                                                  107


                           1.
                                                       (Accreditation)
              (Quality Assessment)                (Quality Audit)
(                                )
         -



         -




         -

         -




( D a v i d     D .    D i l l   a n d   e t   a l ,    1 9 9 6 )
    2.


                                                                  3 )




                  -
                                                                     108


                                              SSR       SAR +
                                          /




                 5




                                                    )           -7
    (                                  )
                             (Professional Peer)




                                (Self Study Report :SSR)
        ( S e l f - A s s e s s m e n t R e p o r t : S A R )




(
                                 )
                                                      109
               -




                                     )
                   )
           )
                                                  (      )


                                         (               )




                       (Autonomy)                (Academic
freedom)                      (Accountability)
                                                                  110




                                  2.




            2.9
                                                                   *
1.
1.1 ล   ล

1.1.1                                                SHEFC
                                      (objectives)   SHEFC, NASC NEASC,
                      (mission)                       NCA, SASC, JUAA
                                                     SHEFC

                                                     SHEFC
                                                     SHEFC

                                                     SHEFC, SASC, NZQA
                                                     SHEFC
                                                     SHEFC
                                                     SHEFC
                                                     SHEFC
                                                     SHEFC, WASC

                                                     MSA, NEASC, NCA,
                                                      SASC, WASC
                          111
           NCA, SASC, WASC
           NCA, WASC
           MSA, NEASC, NCA,
            SASC, WASC, JUAA
           JUAA




                           *
            JUAA, NZQA
            JUAA

1.1.2

-           SHEFC
            SHEFC
            SHEFC
            SHEFC
            SHEFC



            SHEFC

            SHEFC

            SHEFC
            SHEFC

            SHEFC
-           SHEFC
            SHEFC

            SHEFC
            SHEFC
            SHEFC

            SHEFC
            SHEFC
                           112

               SHEFC
               SHEFC
               SHEFC
               SHEFC




                            *
1.2     ล
   ล
1.2.1          SHEFC
               SHEFC, NZQA
               SHEFC
               MSA, NCA, NASC,
                SASC, WASC
                NCA
                NCA, NASC, SASC
               MSA, NCA, WASC
               MSA, NEASC,
                NCA, SASC, WASC
               MSA, NCA, NASC
               MSA, NEASC,
                NCA, SASC, WASC
               MSA, NEASC,
                NASC, SASC,
                WASC
               MSA, NEASC,
                NCA, NASC, SASC,
                WASC
               MSA, NCA, NASC,
                SASC, WASC,
                JUAA
               NEASC, NASC,
                SASC, WASC
               NEASC, NASC,
                                    113
                       SASC, WASC
                      JUAA
 1.2.2                SHEFC

                      SHEFC




                                    *
1.3

1.3.1    ำ          SHEFC
                    MSA, NEASC, NCA,
                     NASC, SASC, WASC
                    MSA, NCA
                    MSA, NEASC, NCA,
                     NASC, SASC, WASC
                    MSA, NEASC, SASC,
                     WASC
                    MSA, NEASC, NCA,
                     NASC
                    NEASC, NCA, NASC,
                     SASC, WASC
                    NEASC, NCA, NASC,
                     SASC
                    MSA, NEASC, NCA,
                     NASC, SASC, WASC
                    MSA, NASC, SASC
                    JUAA
                    JUAA
                    JUAA
1.3.2               SHEFC
                    MSA, NCA, NASC
                    SHEFC
                    SHEFC
                                114
                   NCA, NASC, WASC
                   MSA, NEASC, NCA,
                    NASC, SASC, WASC
                   MSA, SASC, WASC
                   MSA, NEASC, NASC,
                    SASC, WASC
                   NEASC, NASC, SASC
                   NEASC, NASC, WASC




                                  *
1.3.3   /            SHEFC
                     SHEFC
                     SHEFC
                     SASC, WASC
                     NCA, NASC, WASC
                     JUAA

                     JUAA

1.4                  SHEFC

                     SHEFC

                     SHEFC
                     SHEFC
                     SHEFC

                     MSA, NEASC,
                      SASC, WASC
                     MSA, NASC, WASC
                     MSA, NEASC,
                      NCA, NASC, SASC,
                      WASC, JUAA
                     MSA, NEASC,
                      NASC, SASC,
                         115
              WASC
             MSA, NEASC,
              NCA, NASC, WASC
             MSA, NEASC,
              NCA, NASC, SASC,
              WASC, JUAA
             MSA, NEASC,
              NASC, SASC,
              WASC, JUAA
             MSA, NASC, SASC,
              WASC



                          *
            MSA, NASC, WASC
            NEASC, NCA, NASC
            NEASC, SASC, WASC
            MSA, NEASC, NCA,
             NASC, JUAA
2.          QAA
            QAA
            QAA
            QAA

            QAA, NEASC, NASC
            CHEA

            MSA, NEASC, NCA
            NEASC, NCA
            NEASC, SASC
            MSA, NCA, NASC,
             SASC, WASC
            MSA, NEASC, NCA,
             NASC, SASC, WASC
            MSA, NEASC, NASC,
             SASC, WASC
            NEASC, NCA
            MSA, NEASC, NASC,
             SASC, WASC
                                                            116
                                              NEASC, NCA, NASC,
                                               SASC, WASC
                                              MSA, NEASC, NCA,
                                               NASC
                                              MSA, NCA, NASC,
                                               SASC, WASC
                                              NEASC, NCA, SASC
                                              JUAA
                                              NZQA
                                              NZQA
                                              NZQA



                                                              *
3.                                             QAA, CHEA
                                               QAA
                                               QAA
                                               QAA
                                               CHEA
                                               CHEA

        (expectations)                         CHEA

4.                                             MSA, SASC, WASC
                                               JUAA
                                               JUAA
                                               JUAA
                                               JUAA
                                               JUAA
                                               JUAA
5.                  Performance indicators)    SHEFC



                                               SHEFC
                             (norms)           SHEFC
                                               SHEFC
                                               SHEFC
                                               SHEFC
                                                                                                   117

                                                                                     CHEA
                                                                                     CHEA

                                                                                     CHEA
                                                                                     CHEA

                                                                                     CHEA

                                                                                     JUAA




                                                                                                      *
                                                                                     JUAA
                                                                                     NZQA

                                                                                     NZQA
                                                                                     NZQA



                             1.
        CHEA =      Council for Higher Education Accreditation
        MSA =       Middle States Association of Colleges and Schools
        NEASC =     New England Association of Schools and Colleges
        NCA =       North Central Association of Colleges and Schools
        NASC =      Northwest Association of Schools and Colleges
        SACS =      Southern Association of Colleges and Schools
        WASC =      Western Association of Schools and Colleges
                                2.
        QAA = Q u a l i t y A s s u r a n c e A g e n c y f o r H i g h e r E d u c a t i o n
        SHEFC = S c o t t i s h H i g h e r E d u c a t i o n F u n d i n g C o u n c i l
                                     3.
        JUAA = T h e J a p a n e s e U n i v e r s i t y A c c r e d i t a t i o n A s s o c i a t i o n
                                         4.             ล
                                                                                 118
        NAQA = N e w Z e a l a n d Q u a l i f i c a t i o n A u t h o r i t y

9.
                        )

29



                                                              5




                 7)




(Autonomy)                                                 (Accountability)
                 119




        7)




             7




    )

                   )

)
                                             120
                   )




                                           B E T
(Behavioral Evant Technique)                 CIT



 7                                           7



                               7
             )                                    )
                               7   )
                         )                        )
                                                  )
                                                 7)
                                       )

                                   7
                                             .01
                                                  )
                                                                    121
                                              )
            )                                     )
 )                                                    )
 )                                )




                                          )



                                                          (Accreditation)




                                      )




                       (documentary research)               Educational
Resources Information Clearinghouse (ERIC)
                                                                122

     Internet


1.              (autonomy)                  (accountability)



2.




3.
                                    Self-study         Accreditation
            Self-assessment   Quality assessment
4.                                                          peer)




5.
                                            (performance indicators)


6.




                                        )




                                                               7
                                                         123


                                                         ’W




    )




                    7

7                                                          )

        UA,   UC,       UH,   UE,   UD,   UF,       UB   UG
                                                )




                                                           )
                                                         124
                                                        )




             )




                                            S P S S / P C +
                         L I S R E L
        1.                             7
1   1




        2.

                     -                         7

                 0.013
                                  (     )
                                       :
                          125



                I S O 9 0 0 2




                     ISO9002
(   1   9   9   4          )
                            )
                                            126




                             )


1.                               Asiaweek


2.

             Asiaweek
3.




4.
         )     Internet 2)
     )
                                                                   127



                    (exploratory factor analysis)               SPSS
                 (confirmatory factor analysis)              (LISREL)
               ( m u l t i p l e r e g r e s s i o n a n a l y s i s )



          1.
                             Asiaweek




    2.
                                                       Asiaweek



         3.




4                                                                    .
                                                                       128
     1.




     b    e         n   c     h   m     a       r      k       i   n     g


                   2.


                   Asiaweek                         (baseline data)


              3.
                                                        Asiaweek
                            ( e x t e r n a l        e v a l u a t o r )



                                                           )
                                                                   )
                                                                         )




                              7
1.
                                       129
2.




          ( S t a k e h o l d e r s )




3.




          4.




     5.

                   ( p e r t i n e n c e )
                                                                          130




                   (Observatory)
       6.




                                                                )




               )




                             7.



                                                                    (regional
integration)




                                   ( n e t w o r k   o f   n e t w o r k s )
                                             131
                            )

(Input Output Process)
                                  ( QA officer )




          (SSR)
                         (2542)                -




                                              ..
1     9       9   5
                             132




           )




               9




                   (Output
Outcome)
                                                                                                    133




(   O   v       e   r       e   s   t   i     m    a   t   i       o    n   )

                                    ISO 9002




                                                                        7




                                                                            )




                                                                                                       )
                                                                                                       )

E t h n o g r a p hi c          D e l p h i       F u t u r e          R e s e ar c h     ( E D F R )

                                                                                        ( Md =3.50, IR <
1           .           5           0                          )                                       )
                                                                                                134

                               7




    1.                                                                                            6
                           7                                               )                      )
                   )                                                  7)                          )
                                     7 )                     4)                         )
8   )                                            )       7        )                                )


    2.                 7


    Stensaker B. (1998)                                                    (Assessing the assessors)




                                                     7

                                      (Self– evaluation reports) ,




    R i c h a r d s o n                              K . E .               ( 1 9 9 8 )

            ( Hong Kong Technical College)                                           (Feedback)
                                                                                 (Vocational
Training Council : VTC )
                     V T                     C           ,
                                                                                135




                                V                         T                      C
          L im D. (1999)




          Kanji G.K.,Abdul Malek B.A.         Wallace T.& W. (1999)

                                                                                  )
                                                                                  )
                   T Q M    ( T o t a l   Q u a l i t y       M a n a g e m e n t )




          1.
TQM                                             7
                                                )
                       2.

6     8        .   4                                            77                )
          3.
TQM                             7                                                 )
                                                                                               136
        4.

                                                                                             41.5
                                                                     2           0       .      7
        5.
(performance indicators)
                                                                                                  )



        6.                                 T Q M
                                                             T                       Q           M




        N         e   w   t   o   n          J   .   (   1   9   9       9   )

1993

                                            (quantitative)                       (Qualitative)

                    Scottish Higher Education Funding Council (SHEFC)                        Higher
Education Quality Council (HEQC)


        1.

                                                                         (Accountability)
        2.


                                      3.


             4.
137

								
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