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							STRIDe2070 A5 4pp Policy Wording AW:Layout 1                                              26/11/09              15:42         Page 2




     Accident Protection Policy                                                                      CLAIM & HELPLINE SERV
                                                                                                                          ICE
                                                                                                     0800 328 5552
      POLICY SUMMARY
      This section contains the summary of cover only, full terms and conditions can be found in the Policy of Insurance section
      of this document. We recommend you read both the Policy of Insurance and this summary.
      TYPE OF INSURANCE AND COVER
      Your Keystart Plus Legal Expenses Policy provides cover to enable you to bring legal proceedings to recover any losses you incur following an incident
      for which you are not to blame. The policy operates alongside your Motor Insurance Policy.

      SIGNIFICANT FEATURES AND BENEFITS                                                                                            Policy Reference
      • Covers up to £100,000 for any 1 claim for the recovery of uninsured losses resulting from an incident                      Cover – Part 1
        involving an insured vehicle
      • The costs of hire and or repair charges resulting from an incident involving the insured vehicle                           Cover – Part 2
      • Covers up to £1,000 for any 1 claim towards legal expenses incurred in the defence of a criminal                           Cover – Part 3
        prosecution of a motoring offence
      • Covers up to 3 sessions of rehabilitation physiotherapy subject to the treatment leading to a faster return to work        Cover – Part 4
      • Full claims management service

      SIGNIFICANT OR UNUSUAL EXCLUSIONS OR LIMITATIONS                                                                             Policy Reference
      • You must notify MSL within 14 days of receiving notice of an intended criminal prosecution for a motoring offence          Conditions and Clauses – 2
      • You must notify MSL within 60 days of any incident giving rise to a potential claim                                        Conditions and Clauses – 2
      • You must pay the first £100 of each and every claim in the defence of a criminal prosecution of a motoring                  Cover – Part 3, iii.
        offence, which will be included within the applicable limit amount of £1,000 in the aggregate
      • No more than 2 claims can be made during the period of insurance                                                           Cover – Part 3, ii.
      • No cover will be provided for any claims where the insured person has never held or has been disqualified                   Exclusions – 2
        from holding or obtaining a driving licence

      INSURER
      Your Keystart Plus Legal Expenses Policy is underwritten by Financial and Legal Insurance Company Limited, and is for the duration of 12 months.

      RIGHT TO CANCEL
      You have the right to cancel your Keystart Plus Legal Expenses Policy within 14 days of receiving your certificate of insurance. You should return your
      certificate of insurance to your broker or agent at the address at which they conducted business with you. The cover will be cancelled from the date
      that you posted your request.
      If you cancel your policy after the 14 days, you will be responsible for payment of the agreed premium.

      HOW TO MAKE A CLAIM
      If you need to make a claim on your Keystart Plus Legal Expenses Policy, please telephone MSL on 0800 328 5552 or confirm in writing to:
      MSL Legal Expenses Limited, No.1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GW

      HOW TO MAKE A COMPLAINT
      If you wish to make a complaint in connection with your Keystart Plus Legal Expenses Policy, please write to: The Compliance Manager, MSL Legal
      Expenses Limited, No.1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GW
      If you are not satisfied with the response from MSL, you may refer your complaint to the Financial Ombudsman Service (FOS).

      COMPENSATION SCHEME
      MSL Legal Expenses Limited and Financial and Legal Insurance Company Limited are covered under the Financial Services Compensation Scheme.
      In the event that they are unable to meet their obligations, you may be entitled to compensation.



      CERTIFICATE OF INSURANCE                             Company no 03034220 and by the Financial              N. Garner, Group Managing Director,
      Computerquoteinsurance.com Motor Uninsured           Services Authority under no 202915).                  MSL Legal Expenses Limited.
      Loss Recovery Insurance provided by MSL:             The Insurers will indemnify the Insured Persons       MSL Legal Expenses Limited, No.1 Lakeside,
      “Keystart.”                                          subject to the terms, conditions, clauses and         Cheadle Royal Business Park, Cheadle, SK8
                                                           exclusions of this insurance during the Period        3GW is underwritten by Financial & Legal
      CLAIM & HELPLINE SERVICE                             of Insurance.                                         Insurance Company Limited, No.1 Lakeside,
      0800 328 5552                                        This insurance has been effected with and is          Cheadle Royal Business Park, Cheadle, SK8
      If you need to make a claim, please contact our      signed on behalf of Financial & Legal Insurance       3GW. Authorised and regulated by the Financial
      dedicated helpline above quoting the certificate      Company Limited.                                      Services Authority.
      number IM 26680
      This insurance is a contract between you and
      the Insurers, Financial & Legal Insurance
      Company Limited (registered in England under
STRIDe2070 A5 4pp Policy Wording AW:Layout 1                                                   26/11/09                15:42        Page 3




     POLICY OF INSURANCE                                     Date of Occurrence                                        You/your/Certificate Holder
     This insurance is a contract between you and the        The date of one or more events arising at the             The person(s) named in the Motor Policy and the
     Insurers, Financial & Legal Insurance Company           same time or from the same cause which give rise          Insurance Certificate as the policyholder or insured.
     Limited (registered in England under Company no         to a claim under this insurance.
     03034220 and by the Financial Services Authority                                                                  THE COVER
                                                             Insurance Certificate
     under no 202915). The Insurers will indemnify the                                                                 Part 1
                                                             The Insurance Certificate that proves that you
     Insured Persons subject to the terms, conditions,                                                                 We will pay up to £100,000 on any one claim for
                                                             have paid the premium and are entitled to the
     clauses and exclusions of this insurance during                                                                   the recovery of uninsured losses resulting from an
                                                             benefits under this policy.
     the Period of Insurance.                                                                                          incident involving an Insured Vehicle in the
                                                             Insured Person                                            Territorial Limits which causes:
     This insurance has been effected with and is
     signed on behalf of Financial & Legal Insurance         The Certificate Holder, any Authorised Driver,             a) damage to the Insured Vehicle and to personal
     Company Limited.                                        any passenger in, on, getting into, out of or off the        property in it or on it;
                                                             Insured Vehicle and, where applicable, the legal
                                                             personal representatives of any of them.                  b) death or bodily injury to an Insured Person
                                                                                                                          including, where applicable, Legal Expenses
                                                             Insured Vehicle                                              arising from Legal Proceedings brought by an
     N. Garner, Group Managing Director,                     Any motor vehicle insured by the Motor Policy                Insured Person and provided that the Date of
     MSL Legal Expenses Limited.                             including any attached trailer or caravan.                   Occurrence is within the Period of Insurance.
                                                             Insurer/their/them/they                                   Part 2
                          ICE
     CLAIM & HELPLINE SERV                                   Financial & Legal Insurance Company Limited,
                                                             No.1 Lakeside, Cheadle Royal Business Park,
                                                                                                                       We will pay hire and/or repair charges authorised
                                                                                                                       by MSL incurred by the Insured Person resulting

      0800 328 5552                                          Cheadle, Cheshire, SK8 3GW.
                                                             Legal Expenses
                                                                                                                       from an incident involving an Insured Vehicle
                                                                                                                       provided that:
                                                             The legal fees, costs, disbursements and other            i. the Date of Occurrence is within the Period of
     If an Insured Person wishes to discuss any matter       professional charges in connection with Legal                Insurance;
     that may lead to a claim, please ring our dedicated     Proceedings which MSL has agreed to fund:                 ii. in our opinion the incident was not the fault of
     freephone helpline.                                     1. Reasonably and necessarily incurred by the                 the Insured Person;
     We will initially deal with a potential claim through      Nominated Representative                               iii. the Insured Person has not been successful in
     the helpline service where our trained staff will       2. Incurred by other parties, in civil cases if an             recovering the MSL authorised hire and repair
     help with fast and friendly advice, make                   Insured Person has been ordered to pay them                 charges from the owner(s) or driver(s) that in
     arrangements and, where necessary, put the                 or pays them with the prior agreement of MSL.               our opinion were responsible for the incident;
     Insured Person in touch with a member of our
     panel of professional advisers. After the claim is      Legal Proceedings                                         v. we authorised the hire and repair in writing to
     accepted, we may refer the matter to a suitably         The pursuit of civil legal disputes and proceedings          the Insured Person prior to the hire and repair
     qualified and experienced professional person for        within the jurisdiction of a court or other body in the      charges being incurred.
     advice and suggested appropriate further action.        Territorial Limits including defending a counterclaim     Part 3
                                                             and appealing or defending an appeal against              We will pay up to £1,000 on any one claim and in
     Claims should be made as soon as possible and
                                                             judgement and excluding correspondence by way             the aggregate towards Legal Expenses incurred
     confirmed in writing, to MSL Legal Expenses
                                                             of pre action protocol or any mediation or any other      with our prior written consent on behalf of an
     Limited at the following address:
                                                             alternative dispute procedure, within the jurisdiction    Insured Person in the defence of a criminal
     MSL Legal Expenses Limited                              of a court or other body in the Territorial Limits.       prosecution of a motoring offence provided that:
     No.1 Lakeside, Cheadle Royal Business Park
                                                             Motor Policy                                              i. the Date of Occurrence (which for this
     Cheadle, Cheshire, SK8 3GW
     Fax: 0845 301 2120                                      The motor insurance policy with which this                   purpose will be the date when the motoring
                                                             insurance is issued.                                         offence occurred or is alleged to have
     Once details of the claim have been received by                                                                      occurred) is within the Period of Insurance;
     us and we have accepted the claim in writing, we        MSL/we/us/our
     will supply, the name(s) of one or more solicitors      MSL Legal Expenses Limited, No.1 Lakeside,                ii. no more than two claims will be covered in any
     or other suitably qualified and experienced              Cheadle Royal Business Park, Cheadle, Cheshire,               one Period of Insurance, not taking into
     persons from our panel to act on the Insured            SK8 3GW which manages this insurance on behalf                account any claim(s) rejected by MSL;
     Person’s behalf.                                        of the Insurers.                                          iii. the Insured Person will pay the first £100 of each
                                                             Nominated Representative                                       and every claim which will be included within the
     DEFINITIONS                                                                                                            applicable limit of £1,000 in the aggregate;
                                                             A solicitor, claims negotiator or other suitably
     Each of the words or phrases listed below will
                                                             qualified person appointed in accordance with              iv. we, in our absolute discretion, are satisfied that
     have the same meaning wherever they appear in
                                                             the terms of this insurance. In regards to claims             there is a genuine defence to the prosecution
     bold in this insurance.
                                                             in respect of death or bodily injury, the Nominated           and there are reasonable prospects of
     Authorised Driver                                       Representative must have signed either a                      successfully defending the case;
     Any person insured by the Motor Policy who is           Collective Conditional Fee Agreement or
                                                                                                                       v. there will be no coverage under this part of this
     authorised by you to drive the Insured Vehicle.         a Conditional Fee Agreement with the Insurer.
                                                                                                                          section in respect of any Legal Expenses
     Collective Conditional Fee Agreement                    Period of Insurance                                          directly or indirectly arising out prosecutions
     Means the separate agreement between the Insurer        The period not exceeding twelve months from the              relating to parking offences, driving without
     and the Nominated Representative for paying his         date shown on the Insurance Certificate and for               insurance, driving whilst under the influence of
     or her professional fees which is an enforceable        which you have paid or agreed to pay and we                  drink or drugs, racing, pace-making, rallying,
     Conditional Fee Agreement within the meaning of         have agreed to accept a premium. The expiry date             speed testing or any other sort of competition.
     section 58, 58A, Courts and Legal Services Act          of this period will be the same as that of the            Part 4
     1990, the format and contents of which have been        current certificate of motor insurance issued in
                                                                                                                       We will pay for an assessment and if recommended
     agreed to by us before it is entered into.              conjunction with the Motor Policy.
                                                                                                                       and agreed as a result of that assessment, for up to
     Conditional Fee Agreement                               Territorial Limits                                        a maximum of three sessions of rehabilitation
     Means the separate agreement between the                The United Kingdom and any other territories for          physiotherapy subject to that treatment leading to
     Insured and the Nominated Representative for            which cover is expressly provided under the               the probability of a faster return to work.
     paying his or her professional fees which is an         Motor Policy.                                             It is a condition precedent to liability under this
     enforceable Conditional Fee Agreement within            United Kingdom                                            section that the assessment must be undertaken
     the meaning of section 58, 58A, Courts and Legal                                                                  by an assessment centre approved by us and any
                                                             England, Scotland, Wales, Northern Ireland, the
     Services Act 1990, such agreement only to be                                                                      physiotherapy supplied by a practitioner approved
                                                             Isle of Man and the Channel Islands.
     in the form provided by the Insurer.                                                                              by our assessment centre.
STRIDe2070 A5 4pp Policy Wording AW:Layout 1                                                   26/11/09                15:42         Page 4




     CONDITIONS AND CLAUSES                                  vi. In all cases, the onus will be on you to              6. Payment under this insurance
     1. Your responsibilities                                    demonstrate to the Nominated Representative,          i. If any offer to settle the Legal Proceedings
                                                                 or to our own advisers or counsel (as                    which equals or exceeds the total damages
     i. You must observe and comply with the terms
                                                                 appropriate) that such reasonable grounds as             (including any interest) eventually recovered by
        and conditions of this insurance and of the
                                                                 referred to above exist. Your cost of investigation      the Insured Person in the Legal Proceedings
        Motor Policy
                                                                 and other expenses relating to your seeking to           is not accepted by the Insured Person, the
     ii. All Insured Persons must:                               prove that such reasonable grounds do exist              Insurers will have no liability in respect of
     a) observe the terms and conditions and                     are not covered under this insurance.                    Legal Expenses incurred after such refusal
        exclusions of this insurance                         4. Legal Representation                                      unless MSL have given their written agreement
                                                             i. Before MSL accept a claim, we will tell you the           to the continuation of the Legal Proceedings
     b) take all reasonable steps to try to prevent any
        incident that may give rise to a claim                  name and address of our nominated Nominated            ii. When requested by MSL the Insured Person
                                                                Representative. That person will not become the            must instruct the Nominated Representative
     c) take all reasonable steps to minimise the
                                                                Nominated Representative until MSL confirm                  to have the Legal Expenses made subject to
        amount payable under this insurance
                                                                in writing that they have accepted the claim               detailed assessment or audit by the relevant
     d) take all reasonable steps to resolve any dispute                                                                   court or tribunal
                                                             ii. If MSL agree to the commencement of Legal
        that may otherwise give rise to a claim, by way
                                                                 Proceedings then an Insured Person has the            iii. All accounts, orders or awards of a court or
        of negotiation, mediation or any other available
                                                                 right to nominate a Nominated                              tribunal for Legal Expenses to be paid under this
        alternative dispute resolution procedure.
                                                                 Representative. This must be done by sending               insurance must be submitted to MSL promptly
     2. Reporting and acceptance of a claim                      MSL the name and address prior to the                 iv. Following receipt of the relevant accounts,
     MSL should, as soon as possible, but within                 commencement of any Legal Proceedings                     orders or awards of a court or tribunal for
     14 days of the Insured Person receiving notice of       iii. When a Nominated Representative is appointed             Legal Expenses to be paid under this
     an intended criminal prosecution for a motoring              MSL will send them a copy of their terms of              insurance, payment will be made direct to the
     offence and otherwise no later than 60 days after            appointment which must be accepted by the                Nominated Representative, to the other
     the Date of Occurrence be notified in writing of              Nominated Representative before commencing               party’s legal representative or to such other
     any potential claim including any written or other           any work for you. In regards to claims in respect        party as is appropriate according to the terms
     evidence. You will be required to provide the                of death or bodily injury, the Nominated                 of any order or award of the court or tribunal
     names of any possible witnesses and details,                 Representative must have signed either a
     produced at your own expense, of any costs                                                                        v. If the Insured Person withdraws from the
                                                                  Collective Conditional Fee Agreement or                 Legal Proceedings without the agreement of
     incurred prior to MSL accepting the claim,                   a Conditional Fee Agreement with the Insurer
     including any action already taken.                                                                                  MSL, cover will cease immediately and MSL
                                                             iv. If MSL and an Insured Person do not agree                will be entitled to be reimbursed for any Legal
     3. Acceptance of a claim and right to refuse                about the choice of the Nominated                        Expenses previously agreed or paid to or on
     indemnity                                                   Representative, both parties may agree in                behalf of the Insured Person in respect of such
     The Insurers or MSL on their behalf are entitled            writing to choose a second suitably qualified             Legal Proceedings.
     to refuse to accept a claim, or to continue to              person to decide the matter                           7. Recoveries
     indemnify an Insured Person where:
                                                             v. The Insured Person will always have regard             The Insurers or MSL on their behalf reserve the
     i. In our or their opinion:                                to Condition 1 ii) c) both in relation to the          right to take proceedings in your name, at their
     a) the Certificate Holder and/or any other Insured          nomination of a Nominated Representative               own expense and for their own benefit, to recover
        Person has not disclosed any material                   and in relation to the conduct of the Legal            any payment MSL have made under this
        information to MSL or to the Insurers.                  Proceedings                                            insurance to anyone else. If you or an Insured
                                                             vi. This Condition 4 also applies where a conflict         Person recovers any Legal Expenses previously
     b) the Certificate Holder and/or the Insured
                                                                 of interest arises during Legal Proceedings or        paid under this insurance from any other party,
        Person has failed to provide MSL or the
                                                                 arises from the handling of a claim and the           such Legal Expenses must be immediately repaid
        Nominated Representative with any relevant
                                                                 appointment of a replacement Nominated                to us.
        information and/or supporting evidence
                                                                 Representative is required.                           8. Arbitration
     ii. In the opinion of the Nominated
         Representative, there do not or no longer exist     5. Control of the Claim                                   Any dispute or difference of any kind between the
         reasonable grounds for believing that the Legal     i. All information, evidence and documents                Insurers, MSL and an Insured Person will be
         Proceedings have a reasonable prospect of              relating to the Legal Proceedings must be              referred to arbitration by a single arbitrator who
         success, and where applicable, that there are          provided, at the Insured Person’s own                  will be either a barrister or solicitor. If the parties
         reasonable prospects of recovery from the              expense, to the Nominated Representative               are unable to agree on the appointment of an
         other party                                            when requested and the Insured Person must             arbitrator, all parties agree to accept an arbitrator
                                                                meet with the Nominated Representative                 nominated by the President of the relevant national
     iii. In our or their opinion, after having taken           when requested                                         Law Society. The arbitrator’s decision will be final
          advice from our or their own advisers (who are                                                               and binding on all parties and the unsuccessful
          not the Nominated Representative) or               ii. The Insured Person must keep the Nominated            party will be responsible for any costs incurred by
          counsel, there do not or no longer exist               Representative regularly informed of all              the successful party in the arbitration proceedings
          reasonable grounds for believing that the Legal        developments and co-operate fully in all respects     as well as their own costs.
          Proceedings have a reasonable prospect of          iii. MSL must have direct access to the
          success, and where applicable, that there are                                                                9. Governing law
                                                                  Nominated Representative at all times
          reasonable prospects of recovery from the                                                                    This insurance is governed by English law.
          other party                                        iv. The Insured Person must give the Nominated
                                                                 Representative any instructions asked for by          10. Third party rights
     iv. We may, at any time, require you to obtain at           MSL including for the supply of any documents         Unless expressly stated in this insurance, nothing in
         your own expense an opinion from counsel as             or other information required by MSL                  this insurance will create any rights in favour of any
         to the merits of Legal Proceedings. Payment                                                                   person pursuant to the Contracts (Rights of Third
         will be made under this insurance, subject to       v. MSL is entitled to require the Certificate              Parties) Act 1999. This Condition does not affect
         the limit applicable to the claim, to include the      Holder and/or the Insured Person to                    any right or remedy, of any person, which exists or
         cost of obtaining the opinion only if counsel’s        immediately produce to us all information,             is available otherwise than pursuant to that Act.
         opinion clearly demonstrates that there are            evidence, legal advice and documents relating
         reasonable grounds for pursuit or defence of           to the Legal Proceedings in the possession or
         the Legal Proceedings                                  custody of the Certificate Holder, the Insured
                                                                Person or the Nominated Representative
     v. If the Insurers or MSL on their behalf refuse
        to accept a claim or to continue to indemnify        vi. The Certificate Holder or the Insured Person,
        an Insured Person, they or we will give the              directly or via the Nominated Representative,
        reason(s) in writing to the Certificate Holder            must inform MSL immediately in writing if
        and the Insured Person.                                  anyone offers to settle the claim or makes an
                                                                 offer to settle the Legal Proceedings.
STRIDe2070 A5 4pp Policy Wording AW:Layout 1                                                  26/11/09               15:42         Page 1




     11. Cancellation Rights                                 EXCLUSIONS                                              8. Fines and penalties
     The Certificate Holder has a right to cancel this        This insurance does not cover any claim:                For fines, damages or other penalties which the
     Insurance without liability for the premium within                                                              Insured Person is ordered to pay by a court or
                                                             1. Motor Policy Inoperative
     14 days of the date upon which they receive the                                                                 other authority.
     Certificate of Insurance. Written notice of              Where, at the Date of Occurrence:
                                                                                                                     9. Disagreement
     cancellation (enclosing the Certificate) must be         i. The Insurers are entitled to repudiate, have
     given to the insurance broker or agent (if this                                                                 Relating to a dispute with us or the Insurer other
                                                                repudiated or have refused indemnity under
     insurance was obtained through a broker or agent)                                                               than over the choice of Nominated
                                                                the Motor Policy
     or the Nominated Representative (if one has been                                                                Representative or arising from the handling of
                                                             ii. Any Insured Person other than the Certificate        a claim as provided for under Condition 8.
     appointed at the address at which they conducted
                                                                 Holder is driving under the ‘driving other cars’,
     business with you) or to MSL in writing.                                                                        10. Bankruptcy
                                                                 ‘driving other vehicles’ or any similar extension
     If written notice of cancellation is not given within       to any motor insurance other than the Motor         When the Insured Person is bankrupt, in
     the 14 day period the Certificate Holder will be             Policy.                                             liquidation, has made an arrangement with his or
     responsible for payment of the premium. If the                                                                  her creditors, has entered into a Deed of
                                                             2. Disqualified drivers                                  Arrangement or part or all of the Insured Persons
     Certificate Holder gives due notice of cancellation,
     cover under this insurance will cease from the date     Where, at the Date of Occurrence, the Insured           affairs or property are in the care or control of
     of delivery or posting of the notice of cancellation.   Person who is the Authorised Driver has never           a receiver or an administrator.
                                                             held or has been disqualified from holding or
     12. Data Protection                                                                                             11. War Risks
                                                             obtaining a driving licence.
     Any personal information provided by you may                                                                    For Legal Expenses arising from any consequence
                                                             3. Contracts                                            of war, invasion, act of foreign enemy, hostilities
     be held by us and the Insurer in relation to your
     insurance cover. It may be used by us or the            Relating to a contract involving the Insured            (whether war be declared or not), civil war, rebellion,
     Insurer’s relevant staff in making a decision           Vehicle.                                                revolution, insurrection or military or usurped power,
     concerning your insurance and for the purpose           4. Deliberate, dishonest, violent or criminal acts      confiscation, requisition or damage to property by or
     of servicing your cover and administering claims.                                                               under the authority of any government, public or
                                                             i. Relating to
     Information may be passed to motor engineers,                                                                   local authority.
     loss adjusters, solicitors, reinsurers or other         a) a cause of action intentionally brought about
                                                                                                                     12. Radioactive Contamination and Pressure
     service providers for these purposes. We may               by an Insured Person
                                                                                                                     Waves
     obtain information about you from credit reference      b) an Insured Person’s alleged dishonesty, violent      Legal Expenses arising from any expense, loss of
     agencies, fraud prevention agencies and others to          behaviour or other criminal act                      any income, legal liability or any loss or damage,
     check your credit status and identity. The agencies                                                             to property directly or indirectly caused by,
     will record our enquiries, which may be seen by         ii. If the claim is dishonest or exaggerated in any
                                                                 way; if this happens, we will also cancel all       contributed to, by or arising from any of the
     other companies who make their own credit                                                                       following, or from any similar reaction or event:
     enquiries. We will check your details with fraud            cover immediately.
     prevention agencies. If you provide false or            5. Legal Expenses not agreed                            i. Ionising radiations or contamination by
     inaccurate information and we suspect fraud,            Legal Expenses incurred:                                   radioactivity from any nuclear fuel or from any
     we will record this.                                                                                               nuclear waste from the combustion of nuclear
                                                             i. Before MSL agrees to pay them on the                    fuel
     We and other organisations may use these                   Insurers behalf
     records to:                                                                                                     ii. The radioactive, toxic, explosive or other
                                                             ii. Where the Certificate Holder and/or Insured              hazardous properties of any explosive nuclear
     1. Help make decisions on legal expense                     Person:                                                 assembly or nuclear component of such
        insurance proposals and insurance claims,                                                                        assembly
        for you and members of your household                a) pursues or defends a case without the
                                                                agreement of MSL or in a different manner to         iii. Pressure waves caused by aircraft or any other
     2. Trace debtors, recover debt, prevent fraud,             or against the advice of the Nominated                    airborne devices travelling at sonic or
        and manage your insurance policies                      Representative                                            supersonic speeds.
     3. Check your identity to prevent money                 b) fails to give proper instructions in due time to
        laundering, unless you furnish us with                  MSL, to the Nominated Representative or
                                                                                                                     COMPLAINTS PROCEDURE
        satisfactory proof of identity.                         to counsel or other persons instructed by the        Our aim is to provide a first class standard of
                                                                Nominated Representative                             service at all times. If you think we have let you
     This may involve the transfer of your information to
                                                                                                                     down, please contact us or your usual insurance
     countries which do not have Data Protection laws.       iii Where the Nominated Representative refuses          adviser who will try to help you. Quoting your
     Under Data Protection legislation, you can ask us in        to act on behalf of the Insured Person for any      certificate number will assist us in dealing with the
     writing for a copy of certain personal records held         reason other than a conflict of interest when        problem more quickly. If you are not satisfied with
     about you. A charge may be made for this service.           Condition 4 vi. will apply                          the outcome, please write to The Compliance
     We and other companies in the Financial & Legal         iv. In respect of witnesses, experts or agents          Manager, MSL Legal Expenses Limited, No.1
     Group may use your details to:                              interviewed, engaged or called as witness           Lakeside, Cheadle Royal Business Park, Cheadle,
                                                                 without the prior written approval of MSL           Cheshire SK8 3GW.
     1. Send you information about other products and
        services that may interest you                       v. Prior to issue of formal Legal Proceedings           If, after taking this action you are still unhappy,
                                                                which does not include correspondence by             you may write to The Compliance Manager,
     2. Carry out research.                                     way of pre action protocol or any mediation or       Financial & Legal Insurance Company Limited,
     We may contact you by letter, e-mail or phone.             other alternative dispute resolution procedure.      No.1 Lakeside, Cheadle Royal Business Park,
     If you would prefer not to receive marketing                                                                    Cheadle, Cheshire SK8 3GW.
                                                             6. Delay and prejudicial acts
     information or take part in research, simply tell us                                                            If you are not satisfied with the response of
     when you call next.                                     Where an Insured Person acts in a manner which
                                                             is prejudicial to the case, including being             Financial & Legal Insurance Company Limited
     We will not make your personal details available        responsible for any unreasonable delay,                 you may be entitled to refer your complaint to the
     to any companies outside the Financial & Legal          withdrawing instructions from the Nominated             Financial Ombudsman Service at:
     Group to use for their own marketing purposes.          Representative or withdrawing from the case.            Financial Ombudsman Service (FOS)
     13. Financial Services Compensation Scheme              7. Other insurances                                     South Quay Plaza
     MSL (and the Insurers) are covered by the Financial                                                             183 Marsh Wall
                                                             For Legal Expenses which can be recovered by an
     Services Compensation Scheme, established under                                                                 London
                                                             Insured Person under any other insurance or
     the Financial Services and Markets Act 2000 (the                                                                E14 9SR
                                                             which would have been covered if this insurance
     “Compensation Scheme”). If MSL and the Insurers         did not exist except for any amount in excess of        The use of these facilities does not affect your
     are unable to meet their obligations under the          that which would have been payable under the            right to take legal action.
     Keystart Policy an Insured Person may be entitled       insurance(s).
     to compensation from the Compensation Scheme.

						
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