3023 East Main Road
Dunkirk, NY 14048
Excellent communication skills which are vital for customer service, flexible, able to work in
groups or independently very well, and consistently produces high quality work. Very detail
oriented and organized. Learns new programs and tasks very quickly.
Proven proficiency in the use of: Adobe Photoshop CS; Adobe Illustrator CS; Dreamweaver
MX; Adobe InDesign; Quark Express; Mysis; CPSI; Outlook Express; Microsoft Word and
Microsoft PowerPoint. Additional experience with traditional art mediums for illustrating. Type
Bachelor of Fine Arts, Cazenovia College, Cazenovia, New York, 2006
Major: Visual Communications
Presidential Leadership Scholarship
Cazenovia College Grant
Noonan Dean’s List Scholarship
Visual Rebellion (Anime Club): Co-President
Cazenovia College Gaming Society (Gaming Club): President
The Connection, Jamestown, New York Present
Customer Service Representative
Answering phones in a call center and providing customer service for NAMG's various magazine
Shortywood Productions, Los Angeles, California Present
Freelance Graphic Designer
Creating and maintaining Shortywood.com, creating all of the graphics used for the site as well
as creating and designing logos, business cards, t-shirt designs and various other graphic needs
for all of Shorty Rossi's businesses.
Total Punishment Gaming, Dunkirk, New York 2008-Present
Co-Leader and Head Graphic Designer
Total Punishment Gaming is a not-for-profit, online community of computer gamers that
provides servers in Counter-Strike: Source, Team Fortress 2, Day of Defeat: Source, Battlefield:
Bad Company 2, Left 4 Dead and Left 4 Dead 2 for the public to game in.
Designing web designs and images for the community's use.
Guardsmark, Dunkirk, New York 2008-2009
Stationed in a gate house at NRG Dunkirk power plant. Control all traffic in and out of the plant,
keep constant surveillance on the property with security cameras, weigh trucks in and out, and
fill out daily paperwork.
TLC Health Network, Irving and Gowanda Campuses, New York 2007-2008
Customer service, clerical work which includes (but not limited to) scheduling blood draws,
giving results and ordering tests. Drawing In-patients’ as well as Out-patients’ blood at two
different hospital campuses belonging to the TLC Health Network.
Collaborative Laboratory Services, Saint Francis Hospital, Hartford, CT 2007
Customer service, clerical work which includes scheduling blood draws, giving results and
Quick Booking patients’ blood as it comes into the lab.
Bath & Body Works, Manchester, Connecticut 2006-2007
Temporary holiday help. Greeted and assisted customers with their purchases. Restocked and
Community Events Inc., East Hartford, Connecticut 2006
Promotional Marketing Representative
Promoted and raised funds for various charities, such as D.A.R.E. and Toys for Tots. Sold
various products designed for children’s safety as well as toys.
St. Francis Hospital, Hartford, Connecticut 2005
Worked on many promotional projects for different hospital groups and activities with strict
deadlines and other clients.
Fleet Bank/Bank of America, East Hartford, Connecticut 2003-2005
Temp Worker from Manpower as Fleet Employee and Team Leader
Process taxes for several towns and make sure the correct amount is paid at the correct time.
Lead a small team of co-workers on a single account for three different accounts. Very tight
deadlines with high work loads.
Subway, Cazenovia, New York 2003-2004
Very fast paced work involving sandwich making, maintaining a clean working area, dealing
with customers, and working with fellow employees.
Adobe Photoshop Expert
Adobe Illustrator Expert
Computer Typing Intermediate
Adobe Dreamweaver Expert
Adobe InDesign Intermediate
HTML and Web Development Intermediate
Customer Support Expert
Customer Communications Expert
Customer Care Expert
Multi-line Phone Systems Expert
Microsoft Internet Explorer Expert
Microsoft Word Expert
Microsoft Power Point Expert
Microsoft Excel Beginner
Microsoft Outlook Intermediate