PACS General Access
Computing Center
Employee Manual
Denton TX 76201-5017
Tel. (940) 565-3460
Table of Contents iii
Table of Contents
Introduction .......................................................................................................................... vii
General.................................................................................................................................... 9
Mission of PACS General Access Computing Center ............................................ 3
PACS General Access Computing Center Policies ................................................ 4
Printing .............................................................................................................. 4
Check-in ............................................................................................................ 5
Stations .............................................................................................................. 5
Food .................................................................................................................. 5
Policies on the Release of Student Information ...................................................... 6
Requests from Students..................................................................................... 6
Requests Regarding Historical Lab Records ........................................................... 7
Requests from On-Campus Entities ................................................................... 7
Requests from Off-Campus Entities ................................................................... 7
Organizational Structure of PACS General AccessComputer Lab ..................... 8
Hours of Operation ........................................................................................................... 10
Training and Meeting ....................................................................................................... 10
Lab Procedures .................................................................................................................. 13
Opening ............................................................................................................................. 15
Open CH255 .................................................................................................... 15
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
iv PACS General Access Computing Center Employee Manua
Open CH274, 388 ............................................................................................ 16
Open CH274 .................................................................................................... 16
Closing ................................................................................................................................ 17
Close CH255 .................................................................................................... 17
Close CH274, CH388 ....................................................................................... 18
Close CH274 .................................................................................................... 19
Cleaning ............................................................................................................................ 19
Clean CH255.................................................................................................... 20
Clean CH388.................................................................................................... 21
Clean CH270.................................................................................................... 21
Clean CH274.................................................................................................... 22
Check-in ............................................................................................................................ 22
Station and Software ........................................................................................ 23
Move Stations .................................................................................................. 24
Group Work ...................................................................................................... 24
Waiting List ...................................................................................................... 25
Monitors ................................................................................................................................ 27
Appearance ...................................................................................................................... 29
Time Clock ........................................................................................................................ 29
Adaptability ...................................................................................................................... 30
Team Work........................................................................................................................ 30
Timesheet ......................................................................................................................... 31
Time off Request............................................................................................................. 31
Lab Report Form ............................................................................................................. 32
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Table of Contents v
Tuition Waiver ................................................................................................................. 32
Contact List ..................................................................................................................... 34
Trouble Shooting ............................................................................................................... 37
FAQS ................................................................................................................................. 39
Tech Support ................................................................................................................... 40
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Introduction vii
Introduction
PACS General Access Computing Center works to meet the general academic
computing needs of current enrolled UNT students. It is a place to provide high
technical and quality services. The mission of PACS General Access Computing
Center is to offer the students a comfortable and professional environment for their
computing needs.
PACS General Access Computing Center has one primary computer lab and three
classrooms with more than 150 computers. The lab is located at 255 in Chilton Hall.
It is divided into two parts. The front lab has nineteen computers and three printers,
which are used for group study. In the back lab, there are thirty four computers and
two printers available for individual work. Three classrooms, CH270, CH274,
CH388, are used for scheduled SMHM classes.
The software installed in the computers provides various academic and high-tech
tools for the students, especially those involved in College of Public Affairs and
Community Service.
This employee manual focuses on providing lab monitors with
1. information of lab procedures and policies
2. guidance to improve their working behavior
3. updated and completed troubleshooting
4. a textbook for the new employees during the training period.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
General
General 3
Mission of PACS General Access Computing Center
The mission of PACS General Access Computing Center supports University of
North Texas missions and academic plan.
Location
PACS General Access Computing Center is located on 470 Ave. C, Denton, TX,
76201.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
4 PACS General Access Computing Center Employee Manua
PACS General Access Computing Center Policies
1. PACS General Access Computing Center is only available for students current
enrolled at UNT.
2. Patrons have to provide valid UNT student picture ID card in order to check
in. Valid picture ID card, such as driver’s license, with UNT student ID
number is also allowed for admission.
3. UNT faculty/staff will be provided access to the General Access Computer
Labs on a space-available basis. Priority given to students. A valid photo UNT
ID is required for admission into any General Access Computer Lab.
4. UNT departments or agencies, wishing to provide access to one of the UNT
General Access Computer Labs for special events and/or groups they are
sponsoring which involve non-UNT students, must establish a contact with
the Manager of that department’s supporting General Access Computer Lab
any pay a fee for the group’s participants to receive access to that Lab.
5. All others desiring use of General Access Labs should direct requests to the
appropriate Lab Manager.
Printing
1. Patrons are allowed to print up to 20 pages every time.
2. Due to the P-control system, any unqualified documents should be approved
by lab monitors. The requirement of printing documents will be provided in
Chapter 3.
3. Copies, flyers and any other non-academic printing documents are not
allowed in this lab.
4. Patrons need to print some documents in color have to ask for approval from
the lab monitors.
5. The color printer doesn’t support double sided printing.
6. PACS General Access Computing Center doesn’t offer pick-up boxes. Patrons
have to pick up their documents by themselves from the printers.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
General 5
Check-in
1. PACS General Access Computing Center operates on a first-come-first-served
basis. Check-in through phone call is not acceptable in this lab.
2. Patrons can ask for group study, and the monitors should assign them in the
front lab.
3. Monitors should arrange random seats to the patrons in the individual work
(back) lab. Patrons are asked to be quiet in the back.
Stations
1. Every patron is allowed to use only one computer, one chair and one desk.
2. After patrons’ checking out, lab monitors should restart the computer to
discard all the private information the patrons leave in it.
Food
1. Food and tobacco chewing are not allowed in the lab or the classroom.
2. Patrons can bring bottled drinks into the lab. However, PACS General Access
Computing Center is not responsible for the risk of spreading water on the key
board. The compensation is mentioned in Chapter 6.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
6 PACS General Access Computing Center Employee Manua
Policies on the Release of Student Information
The purpose of these policies is to ensure the privacy and safety of University of
North Texas students and to provide a computing environment that supports student
academic endeavors. As entities of the University of North Texas, the General Access
Computer Labs (GACL) is required to follow the University’s FERPA Policy and
Computer Use Policy.
Requests Regarding Current Lab Occupancy
To ensure the safety and privacy of all GACL patrons, and to maintain a suitable
academic environment, GACL staff will not release information via telephone or
electronic communication regarding patrons currently checked in to the computer
labs.
Even in the case of an emergency, GACL staff cannot confirm the presence of a
patron in the lab. GACL staff may, as a courtesy, offer to take a message, including
name and telephone number of the caller, and deliver the message should the patron
check in at a later time.
In-person requests for the location of a current lab patron will be honored for law
enforcement officers presenting proper identification. GACL staff may, at their own
discretion, allow students to look in the lab for friends or classmates.
Requests from Students
Students wishing to document their presence in a GACL (for education credit or other
purposes) should present a verification form at time of check-out. The computer lab
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
General 7
staff will note the time the student checks out of the lab and the length of time the
student was checked into the lab, and sign and date the verification form. The GACL
staff makes no claim or warranties that the check-in record is proof the student was in
the computer lab during that time or for the entire duration.
Requests Regarding Historical Lab Records
Records of lab usage are maintained for internal use by the GACL. Information from
these records will be released to non-GACL personnel in accordance with and as
specified by the University’s FERPA Policy and Computer Use Policy. When
releasing this information, only data which meets the minimum requirements of the
request will be released.
Requests from On-Campus Entities
University of North Texas faculty, staff, and organizational units should submit their
requests for check-in log data to the University of North Texas Center for Student
Rights and Responsibilities (CSRR). Upon receipt of a written request from CSRR,
the GACL manager will provide CSRR with the information requested. CSRR will
determine what student information, if any; will be released to the requesting on-
campus entity.
Requests from Off-Campus Entities
The University of North Texas General Access Computer Labs will cooperate with
requests from off-campus entities through the University’s Office of the General
Counsel. Requests, including subpoenas and search warrants, should be submitted to
the Office of the General Counsel for review. Upon receipt of a written request from
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
8 PACS General Access Computing Center Employee Manua
the Office of the General Counsel, the GACL manager will release the information
specified in the request to the individual or organization named in the request as the
intended recipient of the information.
Organizational Structure of PACS General Access
Computer Lab
The PACS General Access Computing Center includes five full time staff members: a
director, network manager, operations manager, technical support manager, and
network specialist. In addition, 15-20 UNT part time student assistants are working in
the tech-support office and the computer labs.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
General 9
Organizational Structure
Director
Ramu Muthiah
Operation Tech Support Network Network
Manager Manager Manager Specialist
Jackie Thames Vasilis Chu Chuah Vacant
Angelogiannos
Day Shifts Night Shift Tech
Assistant Assistant Support
Manager Manager
Evelyn Haruna
Lab
Monitors
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
10 PACS General Access Computing Center Employee Manua
Hours of Operation
Training and Meeting
At the beginning of every semester, lab manager will give new employees a paid
mandatory training. This training is set up for teaching new lab monitors to get
familiar with PACS lab environment. Usually, the mandatory training is scheduled
five days, from Monday to Friday. Lab manager will use at least three days to help
new employees on technical training, such as the procedures of opening and closing
lab and classrooms. On Friday, every employee is recommended to have an
orientation. Several speeches by different department officer will be given on this
meeting. Police officer will also come and inform security knowledge, and announce
UNT security policies.
During the semester, staff meetings are scheduled on every Fridays. Because the
employees will get paid for this one-hour meeting, attendance will be recorded. At the
end of every semester, there will be a mandatory meeting which is offered for
evaluation. Every lab monitor will give evaluation to each coworker. Lab manager
will give the final evaluation after reviewing all. Lab monitors should make an
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
General 11
appointment with the manager to discuss the final grade. Lab monitors who do not set
up an appointment with the manager will be dismissed immediately.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Lab Procedures
Lab Procedures 15
Opening
Every lab monitor is responsible for opening the lab and the classrooms individually.
Lab monitors need to disarm the alarm in 30 seconds when they open the doors.
Failure to disarm the alarm within 30 seconds will cause the police to come. PACS
General Access Computing Center has three visits from UNT campus police for free.
The lab will be charged when the extra visits occur.
Disarm the alarm by following steps:
1. Open the security panel.
2. Enter four digit pin.
3. Press “1” until disarmed.
PACS General Access Computing Center is a 24-hour lab. Its opening time is:
Regular Semester Summer Semester
Monday-Friday - 8:00 am
Tuesday - 8:00 am
Wednesday - 8:00 am
Thursday - 8:00 am
Friday - 8:00 am
Saturday 7:00 am 8:00 am
Sunday Noon Noon
Open CH255
Lab monitors should follow the procedures to open the lab CH255:
1. Enter the four digit pin and open the door.
2. Disarm the alarm in 30 seconds.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
16 PACS General Access Computing Center Employee Manua
3. Turn on the check-in computer.
4. Turn on the monitor screen.
5. Turn on all the lights.
6. Turn on all the computers, scanners and printers.
7. Turn on the automatic door.
8. Clock in.
9. Refill staplers and papers.
10. Clean the check-in area and help desks.
11. Check computers and printers.
12. Fill lab reports if any problems found.
Open CH274, 388
Lab monitors should follow the procedures to open the classrooms CH274 and
CH388:
1. Enter the four digit pin and open the door.
2. Disarm the alarm in 30 seconds.
3. Turn on the light.
4. Turn on all the computers, printers and the instructor computer.
5. Refill the papers and staplers.
6. Check the computers and classroom.
7. Fill the lab reports if any problems found.
8. Leave the classrooms and lock them by keying the pin.
Open CH274
Lab monitors should follow the procedures to open CH274:
1. Enter the four digit pin and unlock the door.
2. Disarm the alarm in 30 seconds.
3. Turn on the light.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Lab Procedures 17
4. Turn on all the computers and pour them out.
5. Turn on the printer and the instructor computer.
6. Refill staplers and papers.
7. Check all the computers and printers.
8. Fill the lab reports if any problems found.
9. Leave the classroom and lock it by keying the pin.
Lab monitors should open all the classrooms, and finish preparing before 8:00am. All
the classrooms should be unlocked fifteen minutes right before the beginning classes.
Lab manager will print out class schedule weekly, and stick it on the white board.
Closing
Lab monitors should close the lab and the classrooms by schedule. Classrooms should
be locked after the class. Due to the operation hours, PACS General Access
Computing Center needs to be closed at:
Regular Semester Summer Semester
Sunday-Thursday - 10:00 pm
Friday-Saturday 6:00 pm 5:00 pm
Each lab and classroom has to be armed by following steps:
1. Open the security panel.
2. Key four digit pin.
3. Press “2” until it shows “ready to arm”.
Close CH255
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
18 PACS General Access Computing Center Employee Manua
Lab monitors should prepare for closing an hour prior to the schedule closing time.
The closing procedures are followed step by step:
An hour prior to the schedule closing time:
1. Announce to all the patrons that the lab will be closed in one hour.
2. Shut down the computers which are not in use.
30 minutes prior to the schedule closing time:
1. Announce to all the patrons that the lab will be closed in 30 minutes,
and the printers will be turned off in five minutes.
2. Shut off the computers which are not in use.
3. Remind every patron to save their work into their flash drive, or email
to themselves.
4. Clean the printers, and refill the papers and staplers.
Five minutes prior to the schedule closing time:
1. Announce to the patrons that the lab is closed, and invite them to leave
the lab.
2. Check all the stations to see if there is any lost and found.
3. Lock the door.
4. Make sure all the patrons have been checked out.
5. Turn off all the computers.
6. Check all the office and emergency exit doors are locked.
7. Turn off all the lights.
8. Turn off the automatic door.
9. Arm the alarm.
10. Key the four digit pin and lock the door.
All the classrooms should be closed and locked by schedule.
Close CH274, CH388
1. Turn off all the computers, printers and the instructor’s computer.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Lab Procedures 19
2. Arm the alarm.
3. Turn off the lights.
4. Shut the door and key the four digit pin.
Close CH274
1. Turn off all the computers, printers and the instructor’s computer.
2. Pour all the computers, keyboards and mouse into desks.
3. Arm the alarm.
4. Turn off the lights.
5. Shut the door and key the four digit pin.
Lab monitors should clean the classrooms first. The cleaning procedures will be list in
the following section.
Cleaning
Lab monitors are scheduled to clean the lab and the classrooms. Lab manager will
make the cleaning schedule every semester. They are responsible for the assigned
area every day.
Lab monitors have to use following suppliers to clean the lab and the classrooms.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
20 PACS General Access Computing Center Employee Manua
Swiffer Dusters Windex Fellows
Innovera Lysol Clorox
Lab monitors are recommended to clean the classrooms by following steps.
Clean CH255
1. Dust the computers, scanners and printers by Swiffer dusters.
2. Wipe the screens by using whether Fellows or Windex and paper towers.
3. Clean the key boards by Innovera.
4. Wipe the keyboards and the mouse by Clorox.
5. Wipe the drawers by Clorox.
6. Wipe the desks by Clorox. (The blue tables in the front lab should be cleaned
by Windex and paper towers.)
7. Pour the chair out, dust and wipe them by using Swiffer Dusters and Clorox.
8. Pick up the big trash on the ground.
9. Vacuum the carpet thoroughly.
10. Check the classroom, and pick up staples on the carpet.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Lab Procedures 21
11. Recycle papers into the recycle bin on the hall way.
Clean CH388
1. Dust the computers and printers by Swiffer dusters.
2. Wipe the screens by using whether Fellows or Windex and paper towers.
3. Clean the key boards by Innovera.
4. Wipe the keyboards and the mouse by Clorox.
5. Wipe the desks by Clorox. (The blue tables in the front lab should be cleaned
by Windex and paper towers.)
6. Pour the chair out, dust and wipe them by using Swiffer Dusters and Clorox.
7. Pick up the big trash on the ground.
8. Vacuum the carpet thoroughly.
9. Check the classroom.
Clean CH270
1. Clean the white board by Windex and paper towers.
2. Dust the computers and printers by Swiffer dusters.
3. Wipe the screens by using whether Fellows or Windex and paper towers.
4. Clean the key boards by Innovera.
5. Wipe the keyboards and the mouse by Clorox.
6. Dust the desk inside by Swiffer dusters.
7. Pour the computers, keyboards and the mouse back into the desk.
8. Wipe the desks by Clorox. (The blue tables in the front lab should be cleaned
by Windex and paper towers.)
9. Pour the chair out, dust and wipe them by using Swiffer Dusters and Clorox.
10. Pick up the big trash on the ground.
11. Vacuum the carpet thoroughly.
12. Check the classroom.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
22 PACS General Access Computing Center Employee Manua
Clean CH274
1. Clean the white board by Windex and paper towers.
2. Dust the printers by Swiffer dusters.
3. Wipe the glass covers over the screens by using Windex and paper towers.
4. Clean the key boards by Innovera.
5. Wipe the keyboards and the mouse by Clorox.
6. Wipe the drawers by Clorox.
7. Wipe the desks by Clorox.
8. Pour the chair out, dust and wipe them by using Swiffer Dusters and Clorox.
9. Pick up the big trash on the ground.
10. Vacuum the carpet thoroughly.
11. Check the classroom.
Check-in
One monitor should sit in the front desk every shift. PACS General Access
Computing Center runs on first-come-first-serve basis. The check-in systems are
installed in the computers of the front desk and station 151.
1. Patrons should show their valid UNT student ID cards to check in.
2. Patrons who provide valid picture ID, such as driver’s license, with eight digit
UNT student ID number can also access into the lab.
3. Lab monitors should verify patrons’ pictures and names when they go through
check-in system.
4. Lab monitors need to return the picture ID cards with station number cards to
the patrons when the check-in system approves the information.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Lab Procedures 23
5. When patrons leave the lab, they will be asked to return the station number
cards to the front desk. During the peak time, lab manager will sit in station
151, collect the returned cards and check them out.
6. Lab monitors check patrons out via the check-in system.
Check-in CH388
Due to the specific academic software installed in the computers in CH388, patrons
are allowed to use the computers if no class is scheduled. Lab monitors will need to
open CH388 check-in page and follow the procedures step by step to check people in.
1. Double click “check in” located on the desktop.
2. Click “check in page” on the browser.
3. Type “CH388” as the user name.
4. Type in assigned password.
5. Check patrons in.
Patrons don’t have to sit in the given station. However, they need to return the station
cards when they leave.
People are not allowed to access if they cannot provide enough information required.
No exception will be admitted by anyone.
Station and Software
Different classrooms may have different software related to academic endeavors. In
the lab CH255, some rows have specific software. Patrons need to announce the
software they want to use before they check-in. They also can move from the current
used station to the one they want to use.
Here is the software list:
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
24 PACS General Access Computing Center Employee Manua
Move Stations
For various reasons, patrons may ask to move to another station. Lab monitors should
ask for the reason why the patron wants to move, and then follow the moving steps
listed:
1. Click the station on the check-in system.
2. Click “move patron” on the pop-out window.
3. Click the station required.
4. Change the station card, and give it back to the patron.
Group Work
Patrons need to announce the team work and ask for the stations in the front lab.
Team work is not allowed in the individual room. If there is not enough space for the
whole group, lab monitors should make a waiting list. Group members can choose to
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Lab Procedures 25
wait on the hall way, or use the computers separately first and wait for the empty
spots.
During peak hours, several groups maybe work on progress at the same time. Lab
monitors need to talk to each group and ask them to control their voices.
Waiting List
Lab monitors may need to make a waiting list when no station is available. They can
make the waiting list by themselves or by the check-in system. If they choose to make
their own list, patrons name and requirements, such as group study or color printer,
should be noted.
If some patrons need to use the computer in hurry, lab monitors need to provide the
information of other computer labs. In front of the lab, UNT General Access
Computer Labs’ maps are available.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Monitors
Monitors 29
Appearance
Lab monitors should wear a decently clean pair of pants and T-shirt. Their
appearances will affect the evaluation of the lab from the patrons. Lab monitors are
also responsible for maintaining a neat and high quality lab environment.
Time Clock
Time clock is a system of checking in and out for the lab monitors. Lab monitors
should clock in when they are ready to work. When they are off, they should use the
same time system to clock out. Here are the steps for clocking in and out:
Clock in
1. Double click the Time Clock icon on the desktop from the front deck and help
desks.
2. Click the “clock” option.
3. Type in the student ID number.
4. Press “Enter” triple times.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
30 PACS General Access Computing Center Employee Manua
Clock out
1. Double click the Time Clock icon on the desktop from the front deck and
help desks.
2. Click the “watch” option.
3. Type in the student ID number.
4. Press “Enter” triple times.
Adaptability
Due to the 24-hour computer lab, lab monitors should be available for any shifts
based on the class schedule. The lab monitor has to accept change and be able to shift
responsibilities when necessary without questioning.
Team Work
The Lab Monitor takes direction from the supervisor, accepts constructive criticism
and supports full-time staff in policy and procedure. Monitor assists other staff
members without being asked and does not openly question supervisor’s authority but
asks appropriately. The Lab Monitor demonstrates a positive attitude when
performing job duties. Monitor is willing to accept additional responsibilities and
has a pleasant attitude about work. Lab Monitor must be friendly and warm.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Monitors 31
Timesheet
Lab monitors are recommended to fill the timesheet twice a month. Every 15th and the
end of the month are due dates for the timesheet. If the lab monitors miss the due
date, their pay check will be delayed until the next pay day.
Time off Request
When lab monitors need to be off or ask someone else to replace their shifts, they are
recommended to fill this form. The time off request form is used to manage the
schedule. It is located at:
http://web3.unt.edu/scs/scscomputing/lab.htm#asd
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
32 PACS General Access Computing Center Employee Manua
Lab Report Form
If any problems found in the lab, lab monitors are responsible for informing the
manager and tech support. Under the “Action” option, “Computer problem”, “Printer
Problem” and “Needs Vacuuming” are on the list. Lab monitors need to describe the
problem briefly and in detail. The form is located at:
http://web3.unt.edu/scs/scscomputing/lab.htm#asd
Tuition Waiver
PACS General Access Computing Center provides tuition waiver for out-of-state
students. At the end of every semester, lab manager will ask if anyone needs tuition
waiver next semester. Lab monitors need to fill out the following form and turn it in
person to the manager.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Monitors 33
Semester (circle one) Fall, Spring, Summer (12 Wk), Sum. 3 Wk, Sum. 8 Wk, Sum 10 Wk, Sum 5 Wk 1, Sum 5
Wk 2
Year: _____________
Student Information:
Last (Family) Name: ________________________________ First Name: _________________________ Middle
Initial: __
EMPL ID#: ________________________
Employee Information: Employee’s Major: __________________
Employing Department: _____________________________ Job Title: __________________________________
Account Number: _____________ Job Code: ____________ Benefits Eligible: _____Yes ____No
U.S. Citizen _____Permanent Resident _____ Student on: F-1 Visa _____ J-1 Visa____
Number of Hours Worked Each Week ____________ Employee Office Phone Number: _______________
If student is using spouse or dependent status, complete the following EMPLOYEE information:
Last (Family) Name: ________________________________ First Name: _________________________ Middle
Initial: __
EMPL ID#: __________________________ Relationship to Student: ______________________________
For Student Employees Only - Section 54.063
Describe briefly how employment position relates to employee’s degree program and how they interact directly
with students in an academic capacity. (Attach additional sheets if necessary.)
If employee is employed in a department other than degree major, an academic authority in their major
department must certify there is a direct relationship between the employee’s position and their degree program.
Academic Authority _________________________________________________________ Extension:
____________
Advisor, Dept. Chair or Major Professor
Employee certification: I certify that the employee indicated above will be qualified for an employment waiver
under the provisions of Section 54.059 or 54.063 of the Texas Education Code (printed on back of this form). I
understand the employee must be included on the payroll records of the University with an employment date on or
before the 12th University class day of the regular terms and on or before the 4th University class day in the
summer terms. I further certify the employee will be employed at least 50% actual time as a faculty member, TA,
TF, or Research Assistant.
I AGREE TO NOTIFY THE STUDENT ACCOUNTING OFFICE IMMEDIATELY SHOULD THIS
WAIVER BECOME INVALID.
Signature of Dept. Head/Acct. Holder ________________________________________________ Extension:
__________
Typed Name of Dept. Head/Acct. Holder ______________________________________________
Departmental Contact person: _______________________________________ Extension: __________
Student and/or Employee Certification: If this waiver is determined to be invalid based on the items specified in
Section 54.063 or 54.059, I understand I will be liable immediately for any difference in tuition costs. I further
understand that failure to pay any additional amounts due may result in the immediate withdrawal of the student
registering with this waiver. I authorize the University to assign any unpaid amount of tuition and fees or financial
aid funds to a collection or credit reporting agency or agencies for the purpose of collecting the amount at the
option of the University. I promise to pay all attorney’s fees and other reasonable collection costs and charges
necessary for the collection of any amount not paid when due.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
34 PACS General Access Computing Center Employee Manua
Contact List
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Monitors 35
Lab Monitors
Name Phone Number E-mail Address
Evelyn Martinez 940-337-3500 Evelyn.Martinez@unt.edu
Haruna Ganefo 940-595-5150 Haruna.Ganeko@unt.edu
Preston Pollock 940-367-2914 Preston.Pollock@unt.edu
Tashy Alam 940-465-9813 Tashreen.Alam@unt.edu
Alma Sun 940-783-6079 Alam.Sun@unt.edu
Dapo Oremade 940-465-5042 Oladapo.Oremade@unt.edu
Michelle D’Souza 972-655-9974 Michelle.D’Souza@unt.edu
Ely Assogba 940-395-2355 Ely.Assogba@unt.edu
Wei Lv 940-595-9068 Wei.Lu@unt.edu
Michael Van Natta 214-232-2662 Vannattam@gmail.com
Sara Adams 817-881-0745 Sea0076@unt.edu
Simbiat Shittu 817-262-2662 Sos0009@unt.edu
Amber Feng 940-594-0864 jjyibin@gmail.com
Swetha Nagi Reddy 832-549-9588 swethanagireddy@gmail.com
Seungbum Kim 940-597-4393 Jaenge@yahoo.kr
Harris Enotiades 214-223-1555 harris_enotiades@hotmail.com
Jessica Severance 940-368-4806 Jas0507@unt.edu
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Trouble Shooting
Trouble Shooting 39
PACS General Access Computing Center has its own Tech Support office. Lab
monitors can ask tech supports for help if they cannot solve the computing problem
by themselves. Lab manager will give Windows XP tour every beginning of the
semester. Lab monitors should be familiar with Word 2007, Prow Point, Excel, and
Front Page. Due to the UNT specific web system, lab monitors should also be able to
handle the problems of UNT Blackboard and My UNT. Student assistants Evelyn and
Haruna are in charge of managerial problems. If any problems occur during the shift
without managers, lab monitors should call them immediately.
FAQS
1. What can I do if the professor asks me to turn off the A/C?
It happens frequently in the lab during the class time. Lab monitors have to
call lab manager, Jackie, to deal with this kind of problem.
2. If the check-in system show “Don’t check this person into the lab before
talking to the lab manager” when I swipe the ID card, what should I do?
Lab monitors should ask this patron to talk to Jackie first. If Jackie’s out of the
office, lab monitors can ask him/her to wait for a while, or ask him/her to
come later.
3. If the patrons want to print something in full background, can I check him into
the classroom, CH388?
Yes, lab monitors can check patrons into CH388 to use the color printers.
Patrons can print full background stuff in CH388 because there’s no funding
limit in that classroom. However, patrons have to check in before they go
upstairs.
4. During my shift, I found many people just walk into the tech support’s or
manager’s office directly without checking in. Do I need to stop them and ask
for picture ID?
No. Many UNT faculty and staff will stop by our lab for help. They may make
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
40 PACS General Access Computing Center Employee Manua
an appointment before coming. Just make sure they are going to the offices,
not using the computers without checking in.
5. If my coworkers come late, or don’t come to work without announcement, do
I have to work for them after my shift?
Yes. Lab monitors are responsible for working for their coworkers because of
the policy that at least two lab monitors should be in the lab. However, you
are also responsible for emailing the manager to inform it.
6. Can patrons use the back lab for group study during night shift?
If no one in the back room, you can check them in. However, you will not
know when other patrons will come and request for the quiet room, you’d
better assign them into the front.
Tech Support
The PACS Computer Lab offers technical support for PACS and SMHM faculty
and staff. Customers need to submit online support request forms for technical
support.
Hours
Monday-Friday: 8:00 A.M. - 5:00 P.M.
Supported computers must have been purchased through UNT’s Microcomputer
maintenance shop. The UNT APPLE store, or the UNT-DELLPREMIER website
and must have a UNT property number.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Trouble Shooting 41
Patrons need to inform any settings, archives, or software that was not preloaded
by the PACS Computer Lab. They have to call at least 24 hours for support
assistance.
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Conclusion
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
Conclusion 45
This employee manual is written for those who are working in the PACS General
Access Computing Center. It is focused on lab operation and daily managerial
services. Other UNT General Access Computer labs cannot use this manual as
training guide because their operating systems are different from PACS General
Access Computing Center.
Lab monitors should read this manual thoroughly and carefully. At the end of every
semester, lab manager will ask for suggestions on editing this manual. The
information on it has to be accurate and in time.
We are appreciated for your hard work and contribution.
PACS General Access Computing Center
04/28/09
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460
47
Reference
UNT. (2007). General Access Computer Labs. Retrieved 04 21,
2009, from http://www.gacl.unt.edu/
PACS Computing Center, Chilton Hall 255, 1155 Union Circle #311236
Denton TX 76201-5017
Tel. (940) 565-3460