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Healthcare Balanced Scorecard - Strategy Map

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					                                  General Strategy Map



                                         Improved
                                         Financial
                                         Results
 Finance




               Improve                                                           Add some valet
Customers      marketing and                                                     parking
               customer service




Business                                                    Improve Operations
Processes




                                   Provide employees
Learning and                       with skills, tools and
  Growth                           motivation
                            General Healthcare Department Strategy Map


                                                                                   Increase Profitability:
                                                                                   Goal = 3%
                                           Increase net
                                           revenue of
 Finance                                   department:
                                           Goal > 10%




Customers
                     Measure patient satisfaction:
                     Goal >90%s




Business                               Institute a “Fast track”     Execute a contract for           Reduce cost/unit using Six
Processes                              admissions program: Goal     Medical Group: Goal              Sigma:
                                       admissions in this program   admissions increase by           Goal > $115/unit
                                       are >30%                     100/month




               Implement a customer
               service training program:                                                        Learn Six Sigma:
Learning and   Goal scores >90%                                                                 Goal 90% pass rate
  Growth
                        General Healthcare Department Strategy Map (with Links)


                                                                                      Increase Profitability
                                             Increase net revenue
                                                                                      Goal: 3%
                                             of Department
                                             Goal: > 10%
 Finance




Customers
                        Measure Patient Satisfaction
                        Goal: >90%s




Business                                    Institute a “Fast Track”   Execute a contract for          Reduce cost/unit using Six
Processes                                   admitting Program          Medical Group                   Sigma
                                            Goal: admissions in this   Goal: admissions increase       Goal:> $115/unit
                                            program are >30%           by 100/month




                 Implement a Customer
                 Service training program                                                          Learn Six Sigma
Learning and
  Growth         Goal: scores >90%                                                                 Goal: 90% pass rate



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posted:12/12/2011
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