Binoy Anto Curriculum Vitae/Resumé
IT Technical Support Windows
Personal Photo
Name Binoy Anto
D.O.B. 18 Mar 1979
Nationality Indian
35mm x 45mm
passport size photo
Marital Status Married
Address VII/73, Poovathukaran House, Chengaloor P.O, Thrissur Dt. Kerala, INDIA
Contact Email: binoyanto@gmail.com Tel : +91 8129 3314 99 , +91 480 2752213
Personal Statement
IT Support Executive with over 9 years’ experience in supporting clients with their needs, expert in reversing ineffi-
ciencies and instituting formal processes that ensure on-demand services to customers flow efficiently across a help
desk and IT Support Operation.
Acknowledged for high level of customer service satisfaction, build internal and external relationships and establish the
ground rules for optimum performances. Leadership has been sited for improving team morale, rapidly resolving customer
support errors and spearheading the type of solutions crucial for maintaining quality, alleviating risk and sustaining
business reputations. Reputed for exercising initiative, accepting technical challenges and analyzing alternatives to
overcome obstacles.
Technical Skills
Extensive experience with Microsoft products and Operating Systems
Microsoft Office Suite and Windows XP, Vista, 7, Windows Server 2003 installations and configurations
Experienced in managing Printers and Print Servers
Print Tracking software’s installation, tracking and monitoring print volumes in large networks
Experience in Building, Troubleshooting, and Upgrading computers in general
Extensive experience in Windows systems optimization, Installing OS, Imaging the Drives
Support Users/Clients on various platforms through Remote Desktop Administration
In installation and maintenance, unattended service.
Experienced in creating User Guides, Manuals and Demonstrations
For clients in the form of screen captured videos and printed materials.
Work closely and effectively with Vendors
To replace/rectify defective hardware and software, also to co-ordinate for service of the existing systems on request
from client.
Binoy Anto Curriculum Vitae/Resumé
IT Technical Support Windows
Education
Professional Diploma In Network Centered Computing May ‘99 - Apr ‘01
NIIT Ltd Thrissur & Bangalore.
Bachelor of Commerce University of Calicut, Kerala. Jul ‘96 - May ’99
Co. Operative College, Thrissur
Pre Degree University of Calicut, Kerala. Jul ‘94 - Apr ’96
Christ College, Irijalakuda
Personal StatementLeaving Certificate
Secondary School Jul ‘93 - May ’94
Board of Public Examinations, Kerala State.
Experience
Profiman FZ LLC, Dubai, UAE. Jan ‘05 - May ’11
Provide first line Technical Support for all user problem calls that span all IT/Facilities Management Executive
computer/print and networking tiers, resolving majority of problems on initial contact
ESAF Infotech, Mannuthy, Thrissur Aug ’02 - Sep ’04
+ Testing Software packages and improving interface and Navigation, Visual Improve- IT Support/ Web Designer
ments Visual Basic 6.0), Installation & Trouble shooting
+ Creation of web site, creating graphics and content, layout design, animations, coding,
updating the site
Supported Clients
ALDAR Properties 2010 - 2011
Cleaveland Clinic Project Abudhabi MPS operations
Arabtec Projects, ARAMCO KSA 2005 - 2010
JBR , ANANTARA, TIARA, DWC, Burj Dubai Lake Hotel
MPS Operations
Hopkins Architects & Hyder Consulting Dubai 2005 - 2010
JBR , ANANTARA, TIARA, DWC, Burj Dubai Lake Hotel Onsite Support
DUTCO, BK GULF GROUP, Samsung Eng, AJMAN University 2005 - 2011
ATLANTIS Hotel, Palm Jumeirah, Jebel Ali Onsite Support
EDMS Operations 2005 - 2011
AMEC - Saudi ARAMCO - Scanning & Archiving of different size documents - 120Days Project Supervise
HILLS International - Abudhabi - EDMS Solution - 48Days
Barwa Real Estate - Doha QATAR - Scanning & Archiving - 5Days
Binoy Anto Curriculum Vitae/Resumé
IT Technical Support Windows
Software Proficiency
Visual Basic 6.0, VC++, C++, Foxpro
Programming Languages
MS Access, MS SQL Server 7.0, Sybase
Databases
Joomla , Wordpress, HTML, Internet Search Engine
Web Design & Internet
MS Office 2010, Acronis True Image 2011, Photoshop CS5, Corel Draw X3, MAGIX Movie
Other Packages
Other Information
Languages Known English, Hindi, Tamil, Malayalam
Passport Details Z2145530 Place of Issue. Dubai Passport Issue Dt. 15 Feb. 2011 Expiry Dt. 14 Feb. 2021
Sex Male
Hobbies & Interests Photography, Music Collection, Internet , Graphics, Cricket, Site Seeing
Social Commitment Good supporter of Green Earth & Environment
Active worker for Karunya Nikethan “A Home for Mentally Challenged People”
Blog http://mydrizzle.com