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Hospital Radio Overview

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					            Emergency Department
               Radio Overview




                     Harvey (Jay) Porter, III
                 Tidewater Regional EMS Council
                EMS Education and PI Coordinator
                                                   1
June 2009
          Course Objectives
• Upon completion of this course the student will
  be able to describe the role of the Tidewater
  EMS Council and regional EMS radio
  communications
• Upon completion of this course the student will
  be able to describe the contents of an EMS radio
  report and how to properly answer an EMS radio
  report
• Upon completion of this course the student will
  be able to describe the uses of the HEAR, COR
  and VHA (VHF) radio systems
                                                 2
Tidewater EMS Council
    • 501 (c) (3) non-profit organization
    • Board of Directors appointed by
      jurisdictions and several
      organizations
    • Funding mostly through contracts
    • Committees, supported by TEMS
      staff members, identify needs,
      advise the board & carry out
      programs as agreed
    • Workgroups help committees
                                        3
4
            Tidewater EMS Region


• Over 6,000
  EMS
  Providers
  (2,500 ALS)
• Over 65 EMS
  agencies




                                   5
Hospital Emergency Administrative
           Radio (HEAR)




                                6
Coronary Observation Radio
          (COR)




                             7
VHHA Radio 700 Mhz




                     8
Agency Radios 800 Mhz




                        9
 Other Means of Contacting ED


• Cell Phones
• Landline Phones




                                10
      Purpose of the Radio
• Notify ED of incoming patients
• Notify the ED of need for special
  resources
• Notification and coordination of a MCI
  event
• Obtain orders from physician to treat
  the patient
• Ask questions and obtain assistance if
  unsure
                                           11
Who Answers the Radio

          • Nurse?

          • ED Tech?

          • ED physician?

          * Determined by individual
            facility
                                       12
     Ideal BLS Radio Report
• Identification
  – Agency & Unit Number
  – Certification Level & Last Name of Caller
• Patient Information
  – Age
  – Sex
  – Primary Complaint



                                                13
     Ideal ALS Radio Report
   Would Include the Following
• Treatment
  – Given prior to EMS arrival
  – Given by EMS
  – Response (good or bad)
• Provider may ask for, or be given
  orders
• Estimated Time of Arrival to ED

                                      14
        Ideal Radio Report
• The Report you should be receiving
  should paint a picture in your mind of
  the patient or patients that are being
  transported to your ED




                                           15
      Answering the Radio
• Identify yourself along with your level
  of training (i.e. nurse, physician, tech)
• If the technician asks for a physician,
  do not take offense
• Write down info that is given via the
  radio
• If you do not hear or need clarification,
  ask for the information again.
                                              16
 It Is Important To Relay The
          Information
• Relay report information to physician
  for any further requests for meds,
  treatments etc.
• If a request for treatment or orders is
  received ensure doctor is notified



                                            17
Other Factors Influencing Report

 •   HIPPA
 •   FCC Regulations
 •   EMS Agency policies
 •   Hospital policies
 •   Patient demeanor
 •   Technician experience


                             18
All Radio Transmissions may
   be recorded and can be
 pulled for review if needed.




                            19
 All Radio Traffic Should Be:
• Polite
• Clear
• Concise, but contain enough
  information to clearly describe
  injury/illness
• Free of any patient identifiers

         Professional Courtesy!
                                    20
Questions

  Tidewater EMS Council, Inc.
  6353 Center Drive
  Suite #101
  Norfolk, VA 23502
  (757) 963-0632
  www.tidewaterems.org


                                21

				
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