Name: Period: Date:
IT Essentials: PC Hardware and Software
Chapter 1 – 10 Final Study Guide
1.4.6 Identify the following device
1.5 Which two port types are shown in the graphic?
1.5 What two types of interfaces make it possible to attach
different external components without powering down the
computer?
2.3.4 What should be used to clean the contacts on an adapter
card?
2.3.4 How should an LCD monitor be cleaned?
3.7.2 When connecting a PATA hard drive and a DVD drive, what
jumper and cable configuration should be used to achieve
maximum efficiency?
3.7.2 If a ribbon cable is installed incorrectly on a floppy drive,
what will happen?
3.9.1 How can hardware failures detected during POST be
4.2.5 indicated?
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4.2 What are the steps in the troubleshooting process?
5.4.1 If a technician needs to configure a hard drive so that there
appears to be one drive for the operating system and two
drives for data from different applications, how would he
configure the drive?
5.4.2 When installing Windows XP, why would you choose NTFS
over FAT32?
5.4.4 Which account is automatically created when Windows XP
is installed?
5.5.3 If a technician believes there is a problem with a server,
which Windows tool should be used to determine if the
devices in the server are functioning properly?
5.6.1 What should be included in a software preventive
maintenance program?
5.6.2 In Windows XP, how can a technician access the System
Restore utility?
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5.6.2 When should a technician create a restore point
5.6.2 If a user installs and uninstalls a lot of software,
performance may become poorer. What can a technician
do to improve performance?
6.3.2 Why do mobile devices such as laptop computers use
specifically designed CPUs?
6.4.1 Where in Windows can a technician configure shutdown,
hibernate, and standby modes?
6.4.1 How can a technician use ACPI on a laptop improve
performance and battery life?
6.6.1 What will happen if the air vents on a laptop become too
dirty?
7.1.1 When buying a printer, what factors should be considered
in calculating the total cost of ownership (TCO)?
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7.1.3 What are the six steps (in order) involved in printing with a
laser printer?
7.1.5 What are three advantages of purchasing an inkjet printer?
7.2.7 What are the steps necessary to share a printer?
7.3.1 How is the resolution in scanner measured?
7.3.1 If a scanner has a higher dpi rating, what can be expected?
7.3.5 Where and why are drum scanner most often used?
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7.4.2 Where should a user go to make sure that they have the
most current driver available for a device?
8.8.2 Describe the Application layer of the OSI model.
8.8.2 Describe the Presentation layer of the OSI model.
8.8.2 Describe the Session layer of the OSI model.
8.8.2 Describe the Transport layer of the OSI model.
8.8.2 Describe the Network layer of the OSI model.
8.8.2 Describe the Data Link layer of the OSI model.
8.8.2 Describe the Physical layer of the OSI model.
8.9.2 What command can be used to find out the IP address of a
computer?
8.9.2 What must every NIC be configured with?
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9.2.4 & What characterizes a DDoS attack?
9.2.7
9.2.7 What characterizes spoofing?
9.3.3 What should a good security policy include to increase the
level of password strength?
10.2.3 What should a technician do when dealing with an angry
customer?
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10.2.3 What should a technician do when dealing with an
inexperienced customer?
Which Windows tool should be run before upgrading the
operation system?
If a computer has a missing or invalid default gateway, how
will this affect its ability to communicate with devices on
other networks?
What is the function of RAID?
Where can a technician go to change the boot order on a
computer?
What is the correct order of steps to safely remove one of
several hot-swappable devices using the least amount of
steps?
1. Left click on the Safely Remove Hardware icon in the
Windows system tray to ensure that the device is not in use.
2. Right click on the Safely Remove Hardware icon in the
Windows system tray to ensure that the device is not in use.
3. Left click on the device to be removed.
4. Right click on the Safely Remove Hardware pop up window,
and then highlight the device to be removed and click on Stop.
5. A message will pop up advising it is safe to remove the device.
6. Remove the hot-swappable device from the laptop.
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