Frequently Asked Questions About the Free Exam Retake Offer for Students
Q. Do I need to register for the Free Exam Retake offer before I take my initial certification exam?
A. Yes, you need to obtain a voucher code that qualifies you to take both the first exam and the
retake exam.
Q. How do I get a voucher and register for my exam?
A. To get an exam voucher, go to the Microsoft Student Certification Offers page and click on “Order
Now” or go to the Student Certification Exam tab and click on the exam that you want to take. You
will be asked to provide your name, email address, and mailing address.
Visit the Microsoft Student Certification Offers page
Prometric, the exam delivery provider, will send you a voucher code in an email message. After you
receive your voucher code, go to the Prometric site and register for your exam. Do not forget to take
your valid student ID card to the test center.
Visit the Prometric site to register (Prometric.com)
Alternatively, you can call to make an appointment to take the exam.
Step 1:
Call the phone number for your region and either schedule your exam directly with a Prometric
representative or get the phone number of your nearest test center and call the test center directly
to make your appointment.
Find contact information for the Americas (Prometric.com)
Find contact information for Asia Pacific (Prometric.com)
Find contact information for Europe, Middle East, and Africa (Prometric.com)
Step 2:
On the day of your scheduled exam, go to the Prometric test center located nearest you to take your
exam. Do not forget to take your valid student ID card to the test center.
Q. How do I redeem my retake exam?
A. If you registered for and took the student exam but you did not pass, use the same voucher code
that you received when you registered for your initial exam.
Note Only exams that are part of the academic series (exams with a 72 prefix) qualify for this offer.
View a list of exams that qualify for the student Free Exam Retake offer
Q. Is the student Free Exam Retake offer available worldwide?
A. This offer is available globally except in India and China.
Q. What if I lose my voucher code?
A. If you lose your voucher code before your initial exam, go back to the Student Career Portal and
submit your contact information for another voucher.
If you lost your voucher code after your initial exam and are now trying to schedule a retake, go to
the Prometric website for assistance, or contact the test center where you took your initial exam.
Visit the Prometric site (Prometric.com)
Q. What is the timeframe in which I must take my first exam and then retake the exam if I do not pass
on the first try?
A. You must register and take both your first exam and your retake exam by June 30, 2011.
Q. I took an exam before I found out about the Free Exam Retake offer for students. Can I have a free
retake anyway?
A. No. You must register by using your exam voucher between November 1, 2010, and June 30, 2011, in
order to be eligible for the retake.
Q. If I do not pass my first exam, can I retake it at any time?
A. All retake timeframes are subject to compliance with the Microsoft Certification Exam Retake rules,
which state:
If you do not pass an exam the first time, you may retake it at any time. If you do not achieve a
passing score a second time, you must wait at least 14 days to retake the exam a third time. A 14-day
waiting period will be imposed for all subsequent exam retakes. If you have passed an exam, you
cannot take it again.
Q. How can I learn more about Microsoft Certification exam topics and content?
A. Visit the Microsoft Student Career Portal to find resources on how to prepare for your exam and for
links to exam preparation guides. Be sure to thoroughly read the preparation guide for the exam that
you plan to take.
Visit the Microsoft Student Career Portal
Q. How does the student Free Exam Retake offer work?
A. There are three key points to the offer:
• The Free Exam Retake offer applies to Microsoft Certification exams that are part of the
academic exam series. These exams are offered at an academic price for students, faculty, and
employees of high schools and accredited post-secondary schools (institutes of higher
learning) and these exams start with the prefix 72.
• Only students, faculty, and employees of accredited high schools and post-secondary schools
(institutes of higher learning) are eligible for the Free Exam Retake offer. All participants must
show proof of this status to the test site administrator before they take their Microsoft
Certification exam.
• The Free Exam Retake offer is available globally except in India and China. The student-priced
Microsoft Certification exams in India are only available through a Microsoft IT Academy.
Note Academic and retail prices vary by country or region.
Learn about pricing in your country/region
Q. What is the difference between Microsoft Certification exams that have a 70 or 72 prefix?
A. The numbers 70 and 72 refer to the prefix of the exam number. Exams that have the same number
but different prefixes (one has a 70 and the other has a 72 prefix) have exactly the same content.
The only difference is that the Microsoft Certification exams with the 72 prefix are part of the
academic series exams. The academic exams are available at an academic price only to students,
faculty, and employees of accredited high schools and post-secondary schools.
Q. Which exams are included in the student Free Exam Retake offer?
A. The student Free Exam Retake offer is valid for all exams that have a 72 prefix.
• View exams that qualify for the student Free Exam Retake
offer