University of Nebraska Omaha
Cashiering/Student Accounts Frequently Asked Questions
Electronic Billing ............................................................................................................................................ 1
General Billing ............................................................................................................................................... 2
Credit Card Payments and Security .............................................................................................................. 4
Tuition ........................................................................................................................................................... 5
General Student Fees .................................................................................................................................... 6
Distance Education Fees ............................................................................................................................... 9
International Student Fees ........................................................................................................................... 9
Refunds ......................................................................................................................................................... 9
Direct Deposit of Refunds (ACH Refunding) ............................................................................................... 10
1098T/1098E Frequently Asked Questions ................................................................................................ 11
Miscellaneous questions ............................................................................................................................. 13
1. What is an E‐Bill?
An E‐bill is your billing statement for your student account generated and made available for viewing and printing
online in mavlink. Paper bills are no longer sent out in the mail.
2. How do I receive my billing or know when it is available?
When your bill is generated and available, you will be sent an e‐mail on your GMav student e‐mail account
notifying you that you have a bill available in mavlink. The e‐mail will include a link to mavlink and direction on
how to locate the E‐Bill. You will need to sign into mavlink as normal. In addition, the e‐mail will include some
additional helpful information regarding reading your E‐Bill statement and making payments.
3. Is my personal information secure with E‐bills?
Security of information is actually enhanced by E‐bills. E‐mail notification of the generation and availability of an E‐
bill will ONLY BE SENT TO YOUR GMAV STUDENT E‐MAIL ACCOUNT. That e‐mail will not include any sensitive
information; it will contain a link to mavlink to access your bill. You will then need to sign into mavlink in the
normal fashion using your NU ID and your mavlink PIN. This will be an improvement in security since the bill will no
longer be printed on paper and sent through the mail.
4. Will E‐bills change how I pay my bill?
You may still pay your bill by any of the current methods. There will be a link from the statement to the site to pay
online with credit card if you wish to pay by that method. You may also print your E‐bill statement and mail it in
with the payment; or you may come to the Cashiering/Student Accounts Office in Eppley Administration Building,
Room 109 to pay in person.
5. When will my payment be due?
For Fall and Spring semesters, payment in full is due on the 23rd of September and February respectively. Summer
semester payments are due as scheduled on the billing website and stated on your bill and e‐mail. Each E‐bill
statement in mavlink will state the due date for the payment. Please see the general FAQ for “Billings” for answers
to general billing and payment questions.
6. What if I need a paper copy of my bill?
You will be able to print a copy of the bill from your computer.
7. What if I need to see, or print, a prior bill?
The E‐bills statement area on mavlink will also have links to archived copies of each bill for the entire academic
year. You will now be able to see and print a copy of each bill of an academic year any time you need it.
8. How do I benefit from E‐bills?
1. No delay of mail time in receiving your bill.
2. No possibility of bills being lost in the mail.
3. No sensitive data in print format going through the mail.
4. E‐bill statements in mavlink allow you to print additional copies anytime you need to.
5. Prior E‐bill statements for the academic year will be available in an archived listing allowing you
to look at, and reprint, prior statements.
6. E‐bills help the University to hold the line on costs.
7. E‐bills help save the environment with reduced paper usage and paper waste.
1. When can I expect my billing to be sent?
The first billing of the Fall or Spring semester will be sent at the end of the month in August and January
respectively. Additional billings are sent at the end of each month if activity occurs and/or a balance remains on
the account. For the summer semester, the first billing is generated at the end of April and additional billings will
occur at the end of each month thereafter if activity or a balance remains on the account.
2. When is my tuition bill due?
For the Fall and Spring semesters, payment in full of tuition and fees are due September 23rd and February 23rd
respectively. For the summer term, payment will be due May 23rd.
3. Can I pay my account in installments?
Tuition for the Fall, Spring and Summer semesters are due in full on the due date. Installment payments are not
4. The balance on my tuition and fees account says I owe money, but my E‐bill payment due indicates $0.00. Do
I owe anything on my bill now?
No. You may have anticipated aid on your account extending your due date until your financial aid comes in. A
balance will not be due until all of your aid is applied. If you have any balance, statements are still generated for
informational purposes regardless of whether you owe a payment at this time.
5. I paid my bill in full, but I am still receiving a billing for late payment fees. The last time it was $50, and now
another $25 has been added to it. Why do I keep getting billed when I paid my balance?
Your payment, though paid in full, was not received on time. Payments must be received by the due date or a late
payment fee will be assessed. Since your first payment was late, a late fee was added and your subsequent
payment did not pay the amount due in full. Your next billing reflected the addition of this amount to your charges.
Late payment penalties will continue to accrue in this manner until the final billing is generated for the term.
6. My bill does not show the credit for the class I dropped. Will you send me an adjusted billing?
We do not send adjusted billings for registration changes. If your course was dropped after your billing was
generated, you can find your new balance due by viewing your account balance on the web at
https://mavlink.nebraska.edu or by contacting our office at (402) 554‐2324. If you dropped your class prior to
this billing, it may be reflected in your statement and you may be overlooking it. Our billings do not show the
original charge and then a credit. The amount of tuition listed is the adjusted balance.
7. I was not being charged the correct tuition on my bill and was told to ignore the original billing and wait for a
new bill. I see a late payment fee assessed to my account. Why should I pay a bill that is not right?
A billing from our office should never be ignored. If you feel your billing is incorrect in any way, you should contact
our office immediately to find out what course of action you should take. Generally, we recommend that you pay
the balance due. If later adjustments result in a credit balance on your account, you will be sent a refund payment
for the appropriate amount.
If there is a problem that needs to be resolved by another office, there is a chance we can help expedite the
process. Receiving billings during the term, when you feel there is no balance due, should indicate that there is a
problem with the billing or the credits you are expecting to receive. Please keep in contact with us so we can help
you avoid the late payment penalties that will be assessed.
8. What happens if I do not pay my bill by the due date?
Your payment is due by the date stated on the bill. If you do not make your payment on time, you will be subject
to late payment fees and a hold preventing any registration for additional classes and release of any transcripts.
Late payment penalties are assessed up to four times during a semester and are assessed at a rate of $25 for billed
amounts up to $400, and $50 for billed amounts of $400 or more.
9. Will I get dropped from my classes if I do not pay my bill?
No. We no longer drop classes for non‐payment of the account. However, you are still responsible for paying your
balance on time, and will incur the appropriate penalties for having a past‐due balance.
10. I received my statement showing a balance due. I should have Financial Aid that is paying this, why am I
getting this bill?
If you are to receive financial aid, you must contact the Financial Aid Office at (402) 554‐2327 or visit them in
Eppley Administration Building Room 103 regarding anticipated aid. If you do not have anticipated aid, you will
need to pay your balance by the due date and wait for a refund once the aid is applied to your account.
11. Why can’t you discuss my child’s account with me when I am their parent and pay their bill?
FERPA is the Family Educational Rights and Privacy Act, and provides specific rights protecting the confidentiality
and access of student information. We must abide by this federal law when providing information to anyone
inquiring about a student’s account, and will not knowingly provide any information about enrollment or billing to
anyone other than the student without that student’s written authorization.
Credit Card Payments and Security
1. If I pay my tuition online, is the transaction secure?
Yes. The credit card payment web site uses Secure Socket Layer (SSL) protocol to ensure transaction security. We
maintain physical, electronic and procedural safeguards to protect your information, and our employees are
required to follow these privacy standards.
2. What is the University's policy regarding disclosing my personal information?
We do not disclose any nonpublic information (such as credit card numbers and their expiration dates) about our
customers or former customers to anyone, except as required by law. We disclose information only when it is
necessary for the conduct of the University, State or Federal government business, or under circumstances where
disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies or for
other general administrative services. We do not disclose information about you to other entities who may want to
sell their products or services to you.
3. Is it okay to use someone else's credit card to pay for my tuition if I have permission from the cardholder?
In order to process a credit card transaction in our office, the Cashiering/Student Accounts Office needs a signature
from the cardholder to authorize the charge. If the cardholder is not present at the time of payment, the student
needs to have the cardholder complete a Credit Card Authorization Slip and return it to our office for payment
processing. Failure to present a completed Credit Card Authorization Slip, will result in the refusal to process your
4. I want to pay my tuition using my credit card, but I don't want to pay online. Can I mail in my credit card
Yes. You can either print your remittance portion from your E‐Bill and complete the credit card information and
mail it in to our office, or you can print off and complete a Credit Card Authorization Slip and mail it in to our
5. What are the business hours for your office that I can make my credit card payment in person?
Our office hours are Monday through Friday, 8:00am to 5:00pm during the Fall, Spring and Summer semesters.
6. Can I pay my tuition using my credit card over the phone?
No, credit card payments cannot be taken over the phone. Payments can only be mailed in or submitted via the
internet on mavlink.
1. Why is there more than one charge for tuition on my account?
Tuition rates are broken down into different categories based on residency, course location, course level,
etc. If there is more than one charge on your account, you may be enrolled in different course types or
even different sessions if your billing is for summer.
2. What do the letters behind my tuition cost mean?
The letters behind your tuition (RUOC, NUPC, etc…) describe the type of tuition for which you are being
a. The first letter indicates residency – ‘R’ indicates the resident rate, ‘N’ indicates the non‐resident
rate. ‘M’ indicates the Metropolitan Advantage Programs rate. Courses taken at the audit rate are
not assessed a non‐resident rate, therefore, the residency indicator is blank for these tuition types.
b. The second letter indicates course level – Level will be ‘U’ (for undergraduate) if the first number of
the course start with ‘1’, ‘2’, ‘3’, or ‘4’. Level will be ‘G’ (for graduate) if the first number of the
course start with ‘8’ or ‘9’.
c. The third letter indicates campus location –Courses ending in 001 to 799 are considered on‐campus
courses and have location code ‘O’. Courses ending in 800 to 819 are off‐campus courses making the
location code ‘P’, or an ‘F’ for courses at Offutt Air Force Base. Offutt courses will also have a session
code ending with an X, Y or Z. Courses ending in 820 to 829 are televised distance‐learning courses
making the location code ‘T’, while courses ending in 830 to 899 are web‐based distance learning
courses making the location code ‘I’. Courses ending in 901 to 999 are Distance Education courses
held on‐campus which have a location code of ‘S’.
d. The fourth letter is the Credit/Audit indicator – Most courses will be for credit making the indicator
‘C’. Audited courses qualifying for the special audit rate will have indicator ‘A’.
e. If there are any letter codes after the four letter code, these indicate that your course is sponsored
by UNL or a particular college for distance education classes. UNL sponsored courses will be
assessed the UNL tuition rate and are identified by AG, AR, EH and EN. Distance education classes
are indicated by an I as the third letter and then could have one of the following as a college
indicator. (AS, AV, CB, CF, CJ, CP, ED, IS, MF)
3. Other schools have a cap on tuition after a certain number of hours. Does UNO have a cap?
No. UNO charges tuition based on the number of credit hours you are taking. We do not have a cap on tuition.
4. I heard there is a benefit for Non‐Resident Students who keep a certain GPA or have gotten certain test
scores on their ACT’s to qualify for the Resident rate. Is this true?
No. We currently do not have a tuition benefit based on academic performance. Residency is determined by the
Admissions Office and is based solely on where your residence is and whether you are residing in the state for
educational purposes or for other reasons.
5. Why is the Non‐Resident rate of tuition so high?
Tuition rates are determined based on the budgeted need for revenue for the following academic year. Those
rates are approved by the Board of Regents. State institutions provide a lower tuition rate to their resident
students by subsidizing tuition operational costs with taxpayer’s dollars.
6. Can I receive credit against the non‐resident tuition rate for income taxes I have paid in Nebraska?
Yes. The credit will be limited to the actual taxes paid, not to exceed the difference between non‐resident or MAP
and resident rate. You will need to bring, or mail, a copy of your Nebraska State tax return for the year
immediately preceding the year for which you are enrolled to the Cashiering/Student Accounts Office. If you were
claimed as a dependent by your parents, you will also need to provide a copy of your parents Federal and NE State
Property taxes paid to a local government in Nebraska will not offset the non‐resident tuition rate. This is because
property taxes go to local governments, not the State and, therefore, do not go into the funds which the State uses
to help support the State institutions of higher education.
7. I attended UNO in the fall and spring. Will my tuition rate be different for the summer?
Generally, tuition rates are approved for an academic year beginning with the fall term and ending with the
summer term. However, there is a possibility for tuition rates to change at any time. Therefore, any published
tuition rates are estimated based on current knowledge of the rates.
8. Why am I getting charged Lincoln tuition rates when I am taking classes at UNO?
Although the classes may be offered on the UNO campus, the colleges of Engineering and Technology,
Architecture, Agricultural Sciences and Human Resources and Family Science are degree programs sponsored by
UNL. The courses falling under these areas of study are assessed the Lincoln rate for tuition.
9. Where does it say my course is a Lincoln course and has a higher tuition rate?
This information is listed on the Cashiering/Student Accounts web page at
10. I need an estimate of my tuition cost for the next few years. How do I go about getting this information.
Unfortunately, there is no easy way to estimate future tuition rates. The rates for each academic year beginning
with fall semester and ending with summer term are determined during May or June prior to that academic year.
Tuition rates are based on the revenue needed to cover the difference between operational costs and the amount
of budgetary dollars appropriated by the State Unicameral each year. Therefore, we cannot accurately project an
estimate for future terms.
General Student Fees
1. Which fees are mandatory?
Mandatory fees include the UPF–Flat fee, UPF‐Per Credit Hour fee, Technology fee, Enrollment Services fee, Library
fee, Cultural Enrichment Fee, Student Research Fee and the ID Card fee. Distance education students are not
subject to certain of the fees of on‐campus classes, but are subject to Distance Education fees (see special FAQ).
Revenue from these fees is necessary to cover costs of providing services and maintaining facilities.
2. What is a UPF fee? What is the difference between a UPF Flat fee and UPF per credit hour fee? I don’t use
the facilities here, can they be waived?
UPF fee stands for ‘University Program and Facilities’ fee. The University provides services, facilities and programs
designed to make the institution a community where most students’ interests and needs can be met. Some of
these services are self supporting, some are supported by tuition tax dollars, others are funded by ‘student fees’.
UPF fees are comprised of a flat fee and a per credit hour fee that is capped at 12 credit hours. The flat fee covers
Milo Bail Student Center Expansion/Renovation Bonds, Student Government, Student Programming Organizations,
The Gateway and facilities and Fund B support. The per credit hour fees support Campus Recreation, Intercampus
Shuttle buses, Milo Bail Student Center Operations, Men’s and Women’s Athletics, Campus Musical Groups and
Student Health Services. All students enrolled in on‐campus courses are assessed a UPF fee, whether or not they
expect to take advantage of the fee funded facilities and services. Fund A fees of $16.32 that support Student
Government, the Student Programming Organization and The Gateway may be refundable. Forms for applying for
a refund are available in the Cashiering/Student Accounts Office during the third through sixth week of the
semester. (Summer students: regardless of the session for which you enroll, refunds will be available the third
week of both day sessions.) Questions about the use of funds should be directed to the Office of Student Affairs,
EAB 108, (402) 554‐2779.
3. What is a workshop fee? Can it be waived?
A workshop fee is an alternate UPF fee for courses lasting three weeks or less. It is a mandatory fee therefore,
cannot be waived. Generally, the workshop fee is only assessed during the summer term.
4. What is a Technology fee? Can it be waived?
The purpose of the Technology fee is to provide educational information technology resources to UNO students.
This fee is assessed to all students, regardless of residency or campus location. This fee cannot be waived but is
refundable upon withdrawal from a course at the same percentage as tuition.
5. What is the Cultural Enrichment fee? Can it be waived?
All students enrolled for on‐campus courses will be charged a flat fee of $5.00. The Cultural Enrichment Fee
provides access for all UNO students to the cultural events offered by Theatre, Music, Art, and Writers Workshop.
The fee allows UNO students to attend all music, theatre, guest artists, and other cultural activities with no
additional charge. The fee provides for enhanced artistic experiences for all UNO students and would be used to
support productions, maintain facilities and equipment, and staffing. This fee cannot be waived but is refundable
if a student withdraws from all of their courses.
6. Why do I have to pay a ID Card fee every semester?
A new MavCard is issued the first semester a student attends UNO. A current MavCard is required for students
wishing to take advantage of the programs and facilities on campus. A current MavCard must be presented to the
Cashiering/Student Accounts Office when the student or faculty/staff member is cashing a payment, receiving a
loan payment, scholarship payment, a payroll payment, short‐term loan, book voucher, returned Financial Aid
refund payment and returned mail. The revenues from the MavCard fees are used to offset the cost of supplies,
processing equipment and other operating costs. This fee is a mandatory fee charged to all students regardless of
residency or course origination site. The fee cannot be waived.
7. What is the Enrollment Services fee? Can it be waived?
This fee funds the hardware and software that runs the web‐based services for students, faculty and staff. This is a
mandatory fee, charged to all students, and cannot be refunded.
8. What is International Health Insurance and why do I need it? Can it be waived?
The International Health Insurance is the premium for insurance coverage for International students with a F1, F2,
J1 and J2 visa status, as required by Federal Regulations. The premium can be waived if the student can provide
Student Health Services with proof of their own insurance that meets Federal requirements. The student will need
to provide the proof of insurance each semester to Student Health Services.
9. Can the New Student fee be waived?
The New Student fee is a mandatory fee charged to all undergraduate students for the first semester of
attendance. This fee cannot be waived. Revenues from this fee offset the cost for new student orientation and the
cost of placement tests.
10. What is the Student Research Fee? Can it be waived?
The fee would create the Fund for Scholarly Experience (FuSE) which would institutionalize faculty‐mentored
scholarly opportunities for undergraduate and graduate students at UNO. This is a non‐refundable fee.
11. Why do I have a Late Registration fee on my account? How can I get it waived?
A Late Registration fee of $25 is assessed to students registering on or after the first day of the semester in the Fall
and Spring. Summer Late Registration Fees are assessed according to the start‐date of the session in which the
course is held. The Records and Registration’s Office has authority to waive Late Registration fees.
12. Why are the late payment fees so high?
Late Payment fees were established to defer the high administrative costs of billing and collecting past due
balances. In past years, Late Payment fees were not charged. However, students with unpaid balances were
dropped from classes. These fees were implemented as an alternative for dis‐enrolling students.
13. It’s not my fault that my payment was returned. How can I get the returned payment charge waived?
Returned payment charges can only be waived in the event the student’s bank was at fault. A letter from the bank,
on bank letterhead, is required before any waivers will be granted. The letter must state why the bank was at fault
and request a fee waiver on behalf of the student. Requests for waiving a Returned Payment charge must be
submitted to the Manager of Cashiering/Student Accounts.
14. Where can I go to appeal assessment of student fees?
Appeals for UPF, Technology, New Student, Student Research and Photo ID fees must be addressed to the
Office of Student Affairs, Room 108 EAB, (402) 554‐2779.
Appeals for the Enrollment Services and Late Registration fees must be addressed to the
Records and Registration, Room 105 EAB, (402) 554‐2482.
Appeals for the Late Payment fees and Returned Payment Charge must be addressed to the Cashiering/Student
Accounts Office, Room 109 EAB, (402) 554‐2324.
Distance Education Fees
Distance Education fees can be found on the Cashiering website.
International Student Fees
1. Who is assessed the International Student Fee?
The International Student Fee is assessed based on VISA type. All non‐US citizens are assessed the fee. The fee is
waived for students with Asylum (ASY), Immigrant card holder (IM), Naturalized citizen (NZ), Permanent resident
(PR), and Refugee (RF) status.
2. Where do the funds go?
The International Student Fee goes to the Office of International Studies and Programs to help offset increased
operating costs associated with federally‐mandated SEVIS reporting requirements and to support the services
provided to UNO's international student/scholar community.
3. Can I get the fee waived?
If your VISA is changed to one of the exempt types (see answer to question 1) before the end of the drop/add
week, the fee will be waived. After that time, the fee will remain as assessed, even if your VISA status has changed.
4. How often is the fee assessed?
The International Student Fee is assessed each semester that a student enrolls in classes at UNO.
5. Who do I contact for questions pertaining to the fee?
If you have questions about the International Student Fee, please contact an advisor in the Office of International
Studies and Programs.
1. Why does a Financial Aid Refund Payment show as a charge on my account?
Financial Aid Refund Payments are positioned in the ‘Charges’ column of the billing statement indicating that the
issuance of that refund payment is a debit which offset the credit balance on the account that triggered the
refund. The ‘Charges’ column is really a ‘Debit’ column.
2. How long does it take to get my refund payment?
Refund payments can be direct deposit or a check issued and mailed from the State of Nebraska Treasurer’s Office.
If the student has direct deposit setup on their account, funds generally are in the account 3‐5 business days after
the refund is generated. If a check is requested, it generally takes 7‐10 business days to receive your refund
payment. However, holidays and large volumes can result in additional time.
3. What is a Fund ‘A’ refund?
The UPF fees are divided into Fund ‘A’ and Fund ‘B’. Fund ‘A’ monies ($16.32 per student) support Student
Government and its agencies, the Student Programming Organization and The Gateway. The Board of Regents has
mandated that this part of the UPF fee be refundable. Forms for applying for a refund are available in the
Cashiering/Student Accounts Office during the third through sixth week of the semester. (Summer students:
regardless of the session for which you enroll, refunds will be available the third week of both day sessions.)
4. I’ve never received my refund payment, what should I do?
All refund payments are issued by the State of Nebraska. The State requires a payment to remain outstanding for 3
weeks before issuing a duplicate payment. Once 3 weeks has passed, you must complete an Affidavit for Lost or
Missing Warrant. The form must be completed in its entirety and notarized before a request can be made to the
State for re‐issue. If the State determines the payment remains outstanding, a stop payment will be place on the
original warrant and a duplicate payment issued. You will receive the duplicate payment in 10 days to 2 weeks. If
you want to pick the payment up at UNO you will need to indicate on the affidavit, along with your phone number.
Direct Deposit of Refunds (ACH Refunding)
1. What is direct deposit?
Direct deposit allows UNO to disburse refunds owed on your tuition and fees balance or excess financial aid
directly to the bank account of your choice. By providing us with your bank routing number and general banking
information, we will process your refund through the State of Nebraska, who will send an electronic deposit to
your bank account. The process saves on mailing time, getting your refund to you more quickly.
2. What are the benefits to direct deposit?
‐ Quick and extremely convenient
‐ Deposit(s) are made automatically without any effort on your part, after your enrollment has been completed
‐ Safety and confidentiality is assured with electronic transfer to your account
‐ Absolutely no charge to you for the electronic deposit service
‐ Amount(s) of your direct deposit(s) will appear on the monthly statement you receive from your financial
‐ Start earning interest on your money immediately when electronically deposited to an interest bearing account
‐ Avoid long lines at your bank
‐ No risk of misplacing your check
‐ Eliminates the possibility of your check being lost or stolen
‐ Saves postage costs and avoids delays of banking by mail
3. How do I enroll?
You enroll for direct deposit via your mavlink account. Log on to mavlink and select the Finances bullet under the
BullsEye section. Then click “My Bank Information” on the right side. Using a check as a guide, fill in your bank
routing number (nine‐digit number in the lower left corner of your check), account number (appears immediately
after the nine‐digit routing number and before the check number), and indicate whether it is a checking or savings
account. Verify that the bank name is correct before pressing submit. Any refunds posted to your account after
this point will be directly deposited.
4. How do I know whether a refund was sent by check or direct deposit?
On your student account, you will see one of the following:
‐ "ACH REFUND" ‐ indicates that you have been issued a refund that was deposited directly to the bank account
that was active on our system as of the date of the refund. This refund was processed through the State of
Nebraska, and should take 4‐5 business days to be deposited into your account.
‐ "FIN. AID CHECK REFUND" ‐ indicates that you have received Financial Aid in excess of your balance due. The
excess was ordered by check from the State of Nebraska and should take one week to 10 days to process.
‐ "CHECK REFUND" ‐ indicates that you have been issued a refund, but not as a result of excess Financial Aid. This
refund was ordered by check from the State of Nebraska and should take one week to 10 days to process.
5. How do I know my refund is in my account at my bank?
Direct deposited funds should be credited to your bank account within 3 – 5 business days after the refund has
been generated on your account. Allow more time over weekends or holidays. The deposit will be listed as "State
of Nebraska". You can look at your bank account online if you have online banking, or you can call your bank to ask
if the amount has been credited to your account. It will also appear on your monthly statement from your bank.
6. What happens if I change bank accounts?
You can simply log onto mavlink and change the information that was previously provided. Remember, changes to
your banking information will take effect immediately. However, if your refund already appears on your account,
that refund was already generated with the prior information. If the refund is returned to us because of an account
closing or incorrect banking information, the refund will automatically be reissued in check form by the State of
7. What do I do if I no longer want to have my refunds direct deposited?
Log into mavlink. A check‐box near the bottom of the Direct Deposit form will allow you to delete the banking
information that was previously provided. Remember, changes to your banking information will take effect
immediately. However, if your refund already appears on your account, that refund was already generated with
the prior information. If the refund is returned to us because of an account closing or incorrect banking
information, the refund will automatically be reissued in check form by the State of Nebraska.
1098T/1098E Frequently Asked Questions
1. What are these tax credits and deductions?
The Hope Scholarship and Lifetime Learning tax credits are credits that may be subtracted from the tax bill you
owe if you qualify. You cannot receive a tax refund for these credits. You may only take the credits up to the
amount of tax you owe. The Tuition and Fees deduction and the Student Loan Interest deduction can reduce the
amount of your taxable income. If you are claimed as a dependent on the tax return of another person, such as a
parent, and that person paid qualifying educational expenses for you, they may be able to take the tax credits or
2. Where can I get more information on these tax credits and deductions?
Please refer to the following resources, particularly to IRS Publication 970, for more information regarding the
education tax credits and deductions, and how to claim them.
National Assoc. of Student Financial Aid Administrators’ Parent and Student Guide to Federal Tax Benefits for
Tuition and Fees:
Publication 970 (PDF), Tax Benefits for Higher Education
Form 8863 and Instructions (PDF), Education Credits (Hope and Lifetime Learning Credits)
Tax Topic 605, Education Credits
Frequently Asked Tax Questions and Answers, Education Tax Credits
3. When will I receive my 1098T?
UNO will mail the 1098T forms by the end of January for students who were enrolled in classes in the immediately
preceding tax year. Regulations do not require generation of 1098T forms for international students.
4. I made payments for my classes during the tax year. Why is box 1 for payments on the 1098T form blank?
Per IRS regulations, institutions must select whether they will report qualified payments received in box 1, or
qualified tuition and fees billed in box 2 of the 1098T form. The University has elected to report based on qualified
tuition and fees billed, and therefore completes box 2 of the 1098T form.
5. The amount in box 2 is different from the total amount of charges on my account.
Only certain types of charges are qualified for the tax deduction. For example: Only a portion of the UPF fees are
qualified, so only the qualified portion is included in the amount in box 2
6. Where can I get more detail on the amounts that were included, or not included, on the 1098T?
The University of Nebraska at Omaha (UNO) will generate supplemental billing detail to aid you in understanding
the amounts that appear on your 1098T. This supplemental detail will be available through mavlink. This form will
list, by term, the tuition and fees billed, and credits posted, to your account for the terms billed during the tax
year. It will tell you which charges and credits were included as qualified in boxes 2 and 4 of your 1098T. It will also
include payments made to your account.
Keep in mind that the supplemental information is provided to assist you in computing amounts that may be
eligible for the tax credits or deductions, and does not represent tax advice from this institution. Please consult the
IRS publications listed under question #2 above and your tax advisor for help in determining amounts you may be
able to claim.
7. Is the amount in box 2 the exact amount I can claim in credit or deduction for the year?
No. First, the amount claimed must be only for qualified charges that were paid during the tax year. The amount in
box 2 may represent an amount other that the amount actually paid during the tax year against qualified charges.
The total qualified charges may also be higher than the amount you would be allowed to take as a credit or a
deduction. Please consult the IRS publications listed under question #2 above and/or your tax advisor for help in
determining amounts you may be able to claim.
8. How do I know if I qualify for the credits or deductions?
Please refer to the IRS publications listed under question #2 above. You may also wish to consult with a tax advisor.
9. I need a new copy of my 1098T. How can I get another copy?
If you need an additional copy of your 1098T, reprints of 1098T forms from the tax year 2003 and forward will be
available from mavlink. For tax years prior to 2003, please print this request form and complete the upper
portion. Send the completed form to us, or bring it in person to Eppley Administration Building, Room 109.
10. When I tried to get a copy of my 1098T from mavlink, it said that it was not available. How do I get my
Go to the Cashiering/Student Accounts Office in Eppley Administration Building, Room 109 for assistance.
11. There is no supplemental information, nor 1098T reprint on my mavlink account. What happened to my
If there is no tax information for you at all on mavlink, a 1098T was not generated for you. Regulations do not
require that we generate 1098T forms for international students. If you are filing a U.S. income tax return and need
a 1098T, please go to the Cashiering/Student Accounts Office in Eppley Administration Building, Room 109 for
12. I have been making payments on a student loan but did not receive a 1098E. How do I get my 1098E?
The 1098E will be generated by your student loan lender. Please contact the lender for a copy of your 1098E.
If you received a Federal Perkins Loan from UNO and paid interest on your loan during the tax year, you will
receive a 1098E from our billing service, Campus Partners (CP). To get a reprint of this 1098E, please call 1‐800‐
334‐8609, or go online at https://www.mycampusloan.com/ Keep in mind that the 1098E from CP will reflect only
the interest paid on your Perkins Loan from UNO.
13. Why did I receive more than one 1098E?
It is possible that you will receive more than one 1098E form – one from each of your student loan lenders. For
example, you may receive a 1098E on a Stafford Loan from NSLP, and a 1098E from Campus Partners on your
Federal Perkins Loan from UNO. If you took a Federal Perkins Loan at another university, you will get a separate
1098E from that university or its billing servicer.
14. My supplemental information on mavlink shows that a portion of my UPF fees is qualified for the tax credits
and deductions, and the remainder is not qualified. Can you explain this?
IRS regulations stipulate that certain types of expenses are qualified for the education credits and deductions, and
other types of expenses are not. The UPF fees have some of each type of expenses. UNO has split the fees into
their qualified and unqualified portions. The unqualified portion of the UPF fees are the $8.00 related to Fund A
because it is refundable, and 15% of the Fund B portion which goes to provide for Student Health Services.
1. Can I pay my tuition over the phone?
No. Credit card payments over the phone require either an Integrated Voice Response (IVR) system, or staffing of a
payment center. Due to budgetary restraints and security issues, UNO does not offer a telephone credit card
payment option. However, UNO has chosen to offer a more technologically advanced payment option with the use
of the web. You can pay your tuition and fees with a credit card via https://mavlink.nebraska.edu.
2. Can I get an extension on my bill? I am waiting on Financial Aid, third party sponsorship or some other form
of support to pay my tuition?
The only extensions offered are through the UNO Financial Aid Office and are based on anticipated financial aid
awards. Please contact the UNO Financial Aid Office, Room 103 Eppley Building, (402) 554‐2327 for more
3. Why are credit card payments allowed for some University purchases and not on others?
The departments that accept credit card payments have approved budgets for the discount charges and other
processing fees that are assessed by the credit card companies. Not all departments have approved funding to
cover the cost of accepting credit card payments.
4. How can I change my address?
Address changes are made at the UNO Records and Registration’s Office, Room 105 Eppley Building or via the web