Docstoc

admin

Document Sample
admin Powered By Docstoc
					    Department                     Specialization
      Hotel                    Administration techniques





                 The department of
     Administration techniques
                        
                  Major : Hotel




                         -١-
        Department                                                     Specialization
          Hotel                                                    Administration techniques


                                            Index of Contents

      Plan distributed on semesters --------------------------------------------------------------------- 3
      Hotel management ---------------------------------------------------------------------------------- 6
  Hotel basics -----------------------------------------------------------------------------------------12
      Hotel processes ------------------------------------------------------------------------------------ 15
      Hotel accountings --------------------------------------------------------------------------------- 20
      Internal supervision & management ------------------------------------------------------------ 24
      Hotel reports and correspondences ------------------------------------------------------------- 28
  Hotel marketing ----------------------------------------------------------------------------------- 31
      Hotel rules & procedures --------------------------------------------------------------------- 34
      PC’s usage in Hotels ------------------------------------------------------------------------------ 38
      Professional analysis ------------------------------------------------------------------------------ 42
  Study plan ------------------------------------------------------------------------------------------ 45



 




                                                      -٢-
   Department                                                                Specialization
     Hotel                                                               Administration techniques


Plan distributed on semesters

                         No. Subject         Sub. title                  Previous       No. of units
                             Ref.                                        requirements

                                                                                        S.M   MH   AM   TM   SA

                         1     101 Najl      General English Language                   3     2    2         4

                         ٢     101 Salm     Islamic culture (1)                        2     2              2
   the first semester




                         3    111 Rid       Specialized Mathematics                    3     3         1    4

                         4     101 Hal       Computer                                   2          4         4

                         5     171 Hotel     Hotel administration                       3     3              3

                         6     172 Hotel     Hotel basics                               3     2    2         4

  Total of Units                                                                        16    12   8    1    21



                         No. Subject       Sub. title                    Previous       No. of units
                             Ref.                                        requirements

                                                                                        S.M   MH   AM   TM   SA

                         1     112 Najl    Specialized English (1)       101 Najl       3     2    2         4

                         ٢     173 Hotel   Computer usage in Hotel (1)   101 Hal        4     2    4         6
   the second semester




                         3    174 Hotel   Hotel reports &               171 Hotel      3     3    2    1    6
                                           correspondences

                         4     175 Hotel   Internal supervision          171 Hotel      3     3    2    1    6

                         5     176 Hotel   Hotel supervision skills      171 Hotel      3     2    2         4

                         Total of Units                                                 16    11   12   1    24




                                                               -٣-
Department                                                               Specialization
  Hotel                                                              Administration techniques



                      No. Subject       Sub. title                  Previous       No. of units
                          Ref.                                      requirements

                                                                                   S.M   MH   AM   TM   SA

                      1     213 Najl    Specialized English (2)     112 Najl       3     2    2         4

                      ٢     101 Arab    Arabic language                            2     2              2
the third semester




                      3    271 Hotel   Hotel security & safety     171 Hotel      3     2    2         4

                      4     272 Hotel   Hotel processes             172 Hotel      3     2    2         4

                      5     274 Hotel   Hotel accounting            171 Hotel      3     2    2         4

                      Total of Units                                               14    10   8    0    18




                      No. Subject       Sub. title                  Previous       No. of units
                          Ref.                                      requirements

                                                                                   S.M   MH   AM   TM   SA

                      1     102 Salm    Islamic culture (2)         101 Salm       2     2              2

                      ٢     101 Silk    Communication skills and                   2     2              2
                                        behaviors
the fourth semester




                      3    275 Hotel   Hotel rules & procedures    171 Hotel      3     3              3

                      4     276 Hotel   Hotel marketing             171 Hotel      3     3    1         4

                      5     277 Hotel   Computer usage in Hotels (2) 173 Hotel     4     2    4         6

                      Total of Units                                               14    12   5         17




                                                              -٤-
      Department                                                    Specialization
        Hotel                                                   Administration techniques



                No. Subject        Sub. title             Previous         No. of units
                    Ref.                                  requirements

                                                                           S.M       MH    AM    TM   SA
       Summer




                1   299 training   Cooperative training   Subjects of      4         According to timings
                                                          specialization


                                                                               No. of units
      Total of program units                                                   S.M    MH    AM   TM   SA
                                                                               2      2               2


      SM : approved hours
      MH : Lecture
      AM : on site / workshops
      TM : trainings
      SA : weekly hours
 




                                                    -٥-
  Department                                                Specialization
    Hotel                                               Administration techniques



Department     Administration Techniques     Major              HOTELS

Course Title   Hotel administration          Code               171 Hotel
REQUIRMENTS NONE


Course description:                            Semester                    1    2    3    4

The semester acknowledges student with         Credit hours                3    --   --   --
the importance of hotel administration in
developing and upgrading the incoming                                MH --      --   3    --
                                               Contact hours
tourists to Saudi Arabia                       (hour/week)           AM --      --   --   --

                                                                     TM --      --   --   --

Main goal from the course:

To acknowledge the student with the importance of hotel management in Saudi Arabia.
And the types of different hotels and its departments and scope of work and activity of
each department.


Behavioral objectives:

The student should possess the ability to:

Know the basics of travel & tourism industry. (١)
Know the relation between Hotel & travel and tourism industries. (٢)
Know the different departments. (٣)
Know the relation between the different departments. (٤)
Know the role played by the foreign administration. (٥)
Know the scope of work and activities. (٦)
Know the types of work and classifications. (٧)
Know the general goals and administration. (٨)




                                             -٦-
Department                                              Specialization
  Hotel                                             Administration techniques




The theoretical & on-site topics:

General introduction about the travel & tourism industry and its -
improvements world wide.
The main components of travel & tourism industry. -
The factors that lead to the travel & tourism industry spread world wide. -
Types of tourism and initiatives of travel. -
The importance of travel & tourism in Saudi Arabia. -
The role of transportation in developing tourism industry in general. -
The relations between hotel and travel & tourism industries. -
Different hotel types and activities. -
Hotel classification and its know-how management. -
The advantages of international hotels in Saudi Arabia. -
The main departments in the international hotels. -
Scope of work and activities inside the international hotels. -
The relation that link different departments. -
The organizational scheme and its importance. -
Foreign idioms used in the hotel & tourism industry. -




                                          -٧-
Department                                                   Specialization
  Hotel                                                  Administration techniques



Detailed Curriculum (Theory)
Hrs Contents                  Behavioral Objectives              Duties

     General introduction                                        There are no duties during
     about hotel & tourism    - the student should know the      this phase, it notifies the
3    industry and its         importance of hotel & tourism      student with the importance
     improvement world        industry                           and nature of tourism & scope
     wide                                                        of work

                              - the student should know the      There are no duties during
     Main components of       components of the industry         this phase, it notifies the
3    travel & tourism         - the student should know the      student with the importance
     industry                 importance of these                and nature of tourism & scope
                              components to this industry        of work

                                                                 There are no duties during
     The main factors that    To acknowledge the student
                                                                 this phase, it notifies the
     lead to the industry     with the main factors that lead
3                                                                student with the importance
     spread all over the      to the improvement of this
                                                                 and nature of tourism & scope
     globe                    industry
                                                                 of work

                              To acknowledge the student
                              with the diverse classifications   There are no duties during
                              of tourism                         this phase, it notifies the
     Types of tourism and
3                                                                student with the importance
     initiatives of travel    The student should know the        and nature of tourism & scope
                              most important initiatives for     of work
                              travel

                              To acknowledge the student         There are no duties during
     Tourism & hotel          with the importance of the         this phase, it notifies the
3    industry importance to   industry.                          student with the importance
     Saudi Arabia             The student should know the        and nature of tourism & scope
                              effects of this industry           of work

                              The student should know the        There are no duties during
     The role played by       different transportations.         this phase, it notifies the
     transportation in
3                             The student should know the        student with the importance
     improving the
                              importance of transportation in    and nature of tourism & scope
     incoming tourists
                              improving tourism generally        of work




                                            -٨-
Department                                                      Specialization
  Hotel                                                     Administration techniques



Detailed Curriculum (Theory)
Hrs Contents                Behavioral Objectives                     Duties

                            The student should know the relation      There are no duties during
     The relations that
                            between tourism & hotel industries        this phase, it notifies the
     link between hotel
3                                                                     student with the
     & tourism              The student should know the different     importance and nature of
     industries             services that affect                      tourism & scope of work

                            Student should know the different         There are no duties during
                            hotel types                               this phase, it notifies the
     Different hotel
3                                                                     student with the
     types and activities   Student should know the nature of         importance and nature of
                            different activities provided in hotels   tourism & scope of work

                            Student should know the different         There are no duties during
     Different              classifications of international hotels   this phase, it notifies the
     classifications and
3                           Student should know the different         student with the
     know-how its
                            methods used in hotel management          importance and nature of
     management
                            and its advantages                        tourism & scope of work

                            The student should know the most
                            important factors that lead to
                            international hotels spread.              There are no duties during
     The international      Student should know the advantages        this phase, it notifies the
3    hotel advantages in    of foreign management companies           student with the
     Saudi Arabia                                                     importance and nature of
                            Student should know the most
                                                                      tourism & scope of work
                            important points to be realized when
                            making a contract with the foreign
                            management companies

                            Student should know the different
                            departments inside hotels
                            Student should know the importance
     The main                                                         B2,D4,F4,G2,F7,F10
                            that link between the different hotel
3    departments inside
                            departments                               F11,G6
     international hotels
                            Student should know the scope of
                            work and activities inside the hotel
                            different departments




                                               -٩-
Department                                                     Specialization
  Hotel                                                    Administration techniques



Detailed Curriculum (Theory)
Hrs Contents                 Behavioral Objectives                      Duties

                             Student should know the role of each
                             department inside hotels
     The scope of work
     and activities in the   Student should know departments that       B2,D4,F4,G2,F7,F10,
3
     different hotel         have a direct connection with the client   F11,G6
     departments
                             Student should know departments that
                             have slight connection with the guest.

     The relations that
                             Student should know the different          B2,D4,F4,G2,F7,F10,
     link between
3                            methods used in developing the relation
     different hotel                                                    F11,G6
                             of different hotel departments
     departments

                             Student should know the importance of
                             the hotel organizational scheme
                             Student should know the different hotel
     The Hotel’s             sections and it's organizational scheme
     organizational                                                     B2,D4,F4,G2,F7,F10,
3                            Student should know the importance of
     scheme and its                                                     F11,G6
     importance              supremacy and chain of command
                             Student should know the relation that
                             links different hotel sections on the
                             organizational scheme

     Foreign idioms          Student should know the international
3
     used in the industry    idioms used in hotel & tourism industry




                                              - ١٠ -
  Department                                          Specialization
    Hotel                                         Administration techniques




               
                   Tourism companies scope of work
                   Dr. Azza Khairuldin
                   Hotel & Tourism Faculty / Helwan University
References     
                 (Gerald W. Latin ) 2001
                Introduction to the Hospitality Industry
                Educational Institute of the AH&MA
               USA , 48827 East Lansing, Michigan




                                        - ١١ -
 Department                                                    Specialization
   Hotel                                                   Administration techniques



Department      Administration Techniques            Major           HOTELS

Course Title    Hotel Basics                         Code            171 Hotel
 REQUIRMENTS NONE


Course description:                               Semester                    1      2    3    4

The semester acknowledges student with            Credit hours                3      --   --   --
the importance of room administration
inside international hotels and its related                             MH --        --   3    --
                                                  Contact hours
departments, its scope of work and                (hour/week)           AM --        --   --   --
relations of different departments
                                                                        TM --        --   --   --

Main goal from the course:

Student should know the different departments related to room’s administration and its
scope of work with a focus on the importance of reservation rate to ensure the hotel’s
profitability


Behavioral objectives:

The student should possess the ability to:
know the different departments of the room division directorate. •
Know the scope of work of each department related to room division. •
Know the organizational scheme of room’s division directorate. •
Know the relation’s importance that link between different hotel departments •
Know the employees qualifications of room division directorate’s. •
Know the foreign idioms used in room division directorate. •




                                              - ١٢ -
Department                                          Specialization
  Hotel                                         Administration techniques




  Theoretical & on-site topics:

  General introduction about the importance of room division in the •
  international hotels.
  The related departments to room division directorate. •
  The organizational scheme of room division directorate. •
  The relation that link between room division directorate and its related •
  departments.
  The relation that link between room division and other hotel departments •
  The Guest cycle. •
  The English idioms used in room division directorate. •




                                     - ١٣ -
    Department                                                      Specialization
      Hotel                                                     Administration techniques



Detailed Curriculum (Theory)
Hrs   Contents                Behavioral Objectives                             Duties

                              The student should know the importance of
      General                 room division directorate in international hotels There are no duties during
      introduction about                                                        this phase, it notifies the
                               The student should know the income of this
      importance of                                                             student with the
3                             division
      room division                                                             importance and nature of
      directorate in          The student should know the relations that link tourism & hotel scope of
      international hotels    room division directorate with other              work
                              departments

                              Student should know relation of related           B2,D4,F4,G2,F7,F10
      Related                 departments with room division
      departments
                                                                                F11,G6,B1,B2,B3,C1,
3                             Student should know summary about scope of        C2,C3,C4,D1,D2,D3
      relation with room
      division                work and activity of departments related to
                              room division directorate                         ,D4,F2,F3,F5,F6,F8

                              Student should know the organizational
      The organizational      scheme of room’s division directorate             B2,D4,F4,G2,F7,F10,
3     scheme of room’s
      division directorate    Student should know the different related         F11,G6
                              departments to room’s division directorate

      Scope of work and                                                         B2,D4,F4,G2,F7,F10,
                              Student should know in detail the nature and
      activity of different                                                     F11,G6,B1,B2,B3,C1,
٣                             activity of work of all departments related to
      departments related                                                       C2,C3,C4,D1,D2,D3
                              room division directorate
      to room sector                                                            ,D4,F2,F3,F5,F6,F8
      The relations that                                                        B2,D4,F4,G2,F7,F10,
      link between the        Student should know the importance of relation
                                                                              F11,G6,B1,B2,B3,C1,
3     related departments     that link different departments related to room
      of room division        division directorate                            C2,C3,C4,D1,D2,D3
      directorate                                                               ,D4,F2,F3,F5,F6,F8




                                                   - ١٤ -
    Department                                                      Specialization
      Hotel                                                     Administration techniques



     The relation between      Student should know the important relations
     room sector and           that link between related departments of room    B2,B3,E1,E2,E3,F4,G
3
     other hotel               division directorate and different hotel         2,G3,F10,F11
     departments               departments

                               Student should know the guest cycles starting
                               from arrival, residence and hotel departure.  C1,C2,C3,C4,D1,D2,
3    The Guest cycle           Student should know the most important points D3,D4,E1,E2E3,F1,F
                               that must be followed during the performance 11G1,G6
                               of each of the previous steps

     The English idioms                                                          C1,C2,C3,C4,D1,D2,
                               Student should know the foreign idioms related
3    used in room
                               to this division
                                                                                 D3,D4,E1,E2,E3,F1,F
     division directorate                                                       11,G1,G6




                       


References



                           Michael L. Kasavana & Richard M. Brooks. (2001)
                           Rooms Division Management
                           Educational Institute of the AH&MA
                           East Lansing, Michigan 48826, USA




                                                    - ١٥ -
 Department                                                    Specialization
   Hotel                                                   Administration techniques



Department      Administration Techniques            Major           HOTELS

Course Title    Hotel Processes                      Code            271 Hotel
 REQUIRMENTS 172 HOTEL


Course description:                               Semester                    1      2    3    4

The semester acknowledges student with            Credit hours                3      --   --   --
the importance of hotel administration
inside international hotels and its related                             MH 2         --   3    --
                                                  Contact hours
departments, its scope of work and                (hour/week)           AM 2         --   --   --
relations of different departments
                                                                        TM --        --   --   --


Main goal from the course:

Student should know the different departments related to Hotels and each department’s
scope of work, and the role played in the final success of hotel.


Behavioral objectives:

The student should possess the ability to:
Know the importance of hotel division inside international hotels (١)
Know scope, nature and activity of each department related to hotel division. (٢)
Know the organizational scheme of hotel division (٣)
Know the most important duties performed by hotel division. (٤)
Know the needed qualifications of hotel department employees (٥)
Know the English idioms used in hotel division (٦)




                                              - ١٦ -
Department                                              Specialization
  Hotel                                             Administration techniques




Theoretical & on-site topics:

General introduction about the importance of hotel division in the international •
hotels.
The related departments to hotel division directorate. •
The organizational scheme of hotel division directorate. •
The relations that link between hotel division directorate and its related •
departments.
The employees qualifications working in hotel division •
Scope of work performed by hotel division employees •
The relations that link between hotel division and other hotel departments •
The different room types inside international hotels •
The different room status inside international hotels •
Hosting procedures followed in international hotels •
Departure procedures followed in international hotels •
The factors that lead to work success in hotels •
Method of payment followed in international hotels •
The English idioms used in hotel division directorate. •




                                       - ١٧ -
    Department                                                      Specialization
      Hotel                                                     Administration techniques



Detailed Curriculum (Theory)
Hrs   Contents               Behavioral Objectives                             Duties

      General                                                                  C1,C2,C3,C4,D1,D2,
      introduction about   The student should know the role played by          D3,D4,E1,E2,E3,F1,F
      importance of hotel hotel division directorate in international hotels
3
      division directorate
                                                                               2,F3,F4,F5,F6,F7,F8,
      in international                                                         F9,F10,F11,G1,G2,G
      hotels                                                                   3,G4,G5,G6

                             Student should know the most important
                             departments related to hotel division             C1,C2,C3,C4,D1,D2,
                           Student should know clearly the importance of       D3,D4,E1,E2,E3,F1,F
      Departments related internal relations between hotel departments         2,F3,F4,F5,F6,F7,F8,
3
      to hotel directorate                                                     F9,F10,F11,G1,G2,G
                           Student should know the importance of
                           relations that link between several departments     3,G4,G5,G6
                           related to hotel directorate and other hotel
                           departments

                             Student should know the organizational
                             scheme of hotel directorate                       C1,C2,C3,C4,D1,D2,
      The organizational
                             Student should know the importance of             D3,D4,E1,E2,E3,F1,F
3     scheme of hotel
      directorate            relations linking between the related             2,F3,F4,F5,F6,F7,F8,
                             departments of hotel directorate and its effect   F9,F10,F11
                             on the organizational scheme

                             Student should know the main objectives and       C1,C2,C3,C4,D1,D2,
      Scope of work and      responsibilities of each department related to    D3,D4,E1,E2,E3,F1,F
      activity of each       hotel directorate
3
      department related
                                                                               2,F3,F4,F5,F6,F7,F8,
      to hotel directorate   Student should know the different activities      F9,F10,F11,G1,G2,G
                             performed by hotel departments                    3,G4,G5,G6
                             Student should know the personal
                             qualifications needed for working in this
      Qualifications of      directorate
3     employees working
      in hotel directorate   Student should know the importance of these
                             qualifications in performing the required tasks
                             in this division




                                                  - ١٨ -
    Department                                                       Specialization
      Hotel                                                      Administration techniques



                                                                                 C1,C2,C3,C4,D1,D2,
      Tasks performed by     Student should know the most important tasks        D3,D4,E1,E2,E3,F1,F
3     employees in hotel     and duties performed by employee in the             2,F3,F4,F5,F6,F7,F8,
      division               departments related to this division                F9,F10,F11,G1,G2,G
                                                                                 3,G4,G5,G6
                             Student should know the importance of the
      Relation between       relations that link the hotel division with other
      hotel directorate      hotel departments                                   B2,B3,E1,E2,E3,F4,F
3
      and other hotel        Student should know the relation that links         3,G2,G3,F10,F7
      departments            between hotel division with other departments
                             in improving the hotel’s sales record

                             Student should know different room types in
                             international hotels.
      Room diversity in      Student should know the most important              D2,D4,F1,F2,G1,G2,
3
      international hotels   preparations inside rooms                           G3,G5,F6,F8,F9,F10,
                             Student should know the most important
                             services provided to guests

      Status of different
                             Student should know the status of different         D2,D4,F1,F2,G1,G2,
3     rooms in
                             rooms in international hotels                       G3,G5,F6,F8,F9,F10,
      international hotels

      Hosting procedures                                                         C1,C2,C3,C4,C5,F1,F
                             Student should know the most important
3     followed in
                             procedures followed by hosting hotel guests
                                                                                 2,F3,F4,F5,F6,F7,F8,
      international hotels                                                       F9,F10,F11
      departure
                             Student should know the most important
      procedures
3                            procedures followed with the departure of hotel G1,G2,G3,G4,G5,G6
      followed in
                             guests
      international hotels

                             Student should know the most important           C1,C2,C3,C4,C5,F1,F
                             factors and steps that must be followed to
                             ensure hotel’s working success                   2,F3,F4,F5,F6,F7,F8,
3     Factors of success                                                      F9,F10,F11,G1,G2,G
                             Student should know the effect of the previous
                             steps to ensure the success of his endeavors and
                                                                              3,G4,G5,G6
                             consequently the success of hotel division




                                                   - ١٩ -
    Department                                                   Specialization
      Hotel                                                  Administration techniques


      Methods of             Student should know methods of payment used
      payment followed       by hotel guests
3
      in international
                                                                           F3, F5, F9,G3
                             Student should know the followed steps in
      hotels                 dealing with different methods of payment
                                                                           C1,C2,C3,C4,D1,D2,
      English idioms                                                       D3,D4,E1,E2,E3,F1,F
                             Student should know the most important
3     used in hotel
                             English idioms used in hotel division
                                                                           2,F3,F4,F5,F6,F7,F8,
      division                                                             F9,F10,F11,G1,G2,G
                                                                           3,G4,G5,G6




                         
                          Michael L. Kasavana & Richard M. Brooks. (2001)
      References          Front Office Principles
                          KEducational Institute of the AH&MA
                         East Lansing, Michigan 48826, USA




                                                 - ٢٠ -
 Department                                                 Specialization
   Hotel                                                Administration techniques



Department     Administration Techniques          Major           HOTELS

Course Title   Hotel Accounting                    Code            274 Hotel
 REQUIRMENTS 171 HOTEL


Course description:                            Semester                    1      2    3    4

The semester includes exposure,                Credit hours                3      --   --   --
understanding and discussion of the main
financial statement, specially income,                               MH 1         --   --   --
                                               Contact hours
balance sheets, budget and yearly report       (hour/week)           AM --        --   --   4
of the major commercial hotels in both
Arabic and English languages.                                        TM --        2    --   --


Main goal from the course:

Student should know the importance of hotel accounting and the most important
financial statements used in hotels.


Behavioral objectives:

The student should possess the ability to:
know the importance of accounting in international hotels management (١)
know the hotel services and profitability status (٢)
know the importance of financial statements to commercial hotels (٣)
know-how estimated budgets are done in hotels (٤)
know-how is income statement are done. (٥)
Know-how is balance sheet are done in hotels. (٦)
Know the importance of the yearly report in international hotels. (٧)




                                           - ٢١ -
   Department                                             Specialization
     Hotel                                            Administration techniques




Theoretical & on-site topics:

The importance of accounting to international hotels management. •
Hotel service & profitability status. •
The importance of financial statements in international hotels. •
Income statement. •
Balance sheet •
International hotels budget •
The importance of yearly report to international hotels. •
The most important factors performed by hotel’s cashier      •
The procedures followed in settling the guests accounts. •
English idioms used in hotels accounting •




                                          - ٢٢ -
    Department                                                       Specialization
      Hotel                                                      Administration techniques



Detailed Curriculum (Theory)
Hrs   Contents               Behavioral Objectives                              Duties

                             The student should know the importance of
                             accounting in hotels.
      The importance of
                             Student should know the importance of using a
3     accounting to
                             specified accounting systems followed in the
                                                                           G1,G2,G3,G4,G5,G6
      international hotels
                             international hotels


                             Student should know the service and
      Hotel services and                                                        E1,E2,E3,F4,F7,F10,
3                            profitability status in international hotels and
      profitability status                                                      F11
                             its role in accounting activities

      The importance of
                             Student should know the importance of
      financial statements
3
      to international
                             different financial statements used in             G2,G3,F9
                             international hotels
      hotels
                                                                           Necessary to
                             Student should know the importance of income acknowledge student
                             statement to hotels.                          with the importance
3     Income statement       Student should know the most important data   of income statements
                             that may be useful in different hotel         to hotels in general
                             departments                                   and hotel division in
                                                                           particular
                                                                           Necessary to
                                                                           acknowledge the
                             Student should know the importance of balance
3     Balance Sheet
                             sheets in international hotels
                                                                           student with the
                                                                           importance of balance
                                                                           sheet to hotel
                                                                           Necessary to
                             Student should know the importance of
                             estimated budget to hotel                     acknowledge student
      International hotels
3
      budgets
                                                                           with the importance
                             Student should know how to finalize estimated
                             budgets in room division directorate
                                                                           of budgets in
                                                                           international hotels
      The most important
                             Student should know the most important tasks
3     tasks performed by
                             performed by hotel’s cashier
                                                                                G1,G2,G3,G4,G5,G6
      hotel cashier




                                                   - ٢٣ -
    Department                                                  Specialization
      Hotel                                                 Administration techniques



      Procedures used in
                            Student should know the most important steps
3     settling guest
                            followed in settling guest accounts
                                                                           G1,G2,G3,G6
      accounts

      English idioms
                            Student should know the English idioms used
3     used in hotels
                            in hotels accounting
                                                                           G1,G2,G3,G4,G5,G6
      accounting




                        Raymond Cote 2001
                        Understanding Hospitality Accounting (1) Fourth Edition
References
                        Educational Institute of the AH&MA
                       East Lansing, Michigan 48826, USA




                                               - ٢٤ -
 Department                                                Specialization
   Hotel                                               Administration techniques



Department      Administration Techniques         Major          HOTELS

Course Title    Internal supervision directorate   Code           175 Hotel
 REQUIRMENTS 171 HOTEL


Course description:                            Semester                    1     2    3    4

Student should possess the skills of           Credit hours                3     --   --   --
internal supervision operation and
organization effectively, besides                                   MH --        --   3    --
                                               Contact hours
upgrading employees performance in             (hour/week)          AM --        --   --   --
providing distinguished services all
around the hotel                                                    TM --        --   --   --


Main goal from the course:

Student should know the importance of internal supervision department in international
hotels and its related departments, and tasks specially the ones under its responsibility.


Behavioral objectives:
The student should possess the ability to:
Responsibilities & supervision posts in the internal supervision that serves room, .١
posts, and direct services to guests and others such as laundry and uniform mid
services.
Coordination between internal supervision and other hotel departments. .٢
know methods of operation, workers productivity in preparing, room handling, and .٣
other facilities inside the hotel generally.
know the organizational scheme and positions of internal supervision division. .٤
know the status of different rooms in international hotels .٥
know how to prepare the daily duties report of the internal supervision dep. .٦




                                           - ٢٥ -
   Department                                              Specialization
     Hotel                                             Administration techniques




Theoretical & on-site topics:

The importance of the internal supervision dep. In international hotels •
The organizational scheme of internal supervision dep. In international hotels •
The related departments to internal supervision dep. •
Internal supervision dep. Responsibilities in international hotels. •
The departments under internal supervision dep. Supervision. •
Equipments & preparations used in internal supervision department. •
The daily task report and its importance in internal supervision dep. •
Tasks of employees in the internal supervision dep. •
Preparations during occasions & festivals and VIP’s reception. •
The relation of internal supervision with other hotel departments •




                                           - ٢٦ -
    Department                                                      Specialization
      Hotel                                                     Administration techniques



Detailed Curriculum (Theory)
Hrs   Contents               Behavioral Objectives                             Duties

      The importance of      The student should know the importance of
      internal supervision   internal supervision in international hotels.     B2,B3,C4,D2,F2,F6,F
3
      in international                                                            7,F9,F10,F11,G6
      hotels

      The organizational
                             Student should know the organizational
      scheme of internal                                                       B2,B3,C4,D2,F2,F6,F
3                            scheme of this dep. And its related departments
      supervision dep. In
                             and its relations with other hotel departments       7,F9,F10,F11,G6
      international hotels

                             Student should know the most important
      Internal supervision                                                     B2,B3,C4,D2,F2,F6,F
3                            departments related to this dep. Besides scope
      related departments
                             of work and activity of each.                        7,F9,F10,F11,G6

      Duties of internal     Student should know the most important duties
                                                                               B2,B3,C4,D2,F2,F6,F
3     supervision dep. In    performed by this dep. whether inside or
      international hotels   outside the hotel                                    7,F9,F10,F11,G6

      Other departments      Student should know other departments related
                                                                               B2,B3,C4,D2,F2,F6,F
3     related to internal    to internal supervision dep. Whether inside or
      supervision dep.       outside the hotel                                    7,F9,F10,F11,G6

      Preparations &         Student should know the most important
                                                                                   There are no assigned
3     equipments used in     equipments & preparations used in internal
                                                                                  tasks but it’s necessary
      internal supervision   supervision department

                             Student should know the importance of the
      Daily task report of   daily task report of hotel department
      internal supervision   Student should know how to finalize the daily     B2,B3,C4,D2,F2,F6,F
3
      dep. And its           report of this dep.                                  7,F9,F10,F11,G6
      importance
                             Student should know the importance of written
                             information in this report

      Duties of internal
                             Student should know the employees tasks           B2,B3,C4,D2,F2,F6,F
3     supervision
      employees
                             working in internal supervision dep.                 7,F9,F10,F11,G6

      The relation of                                                          B2,B3,C4,D2,F2,F6,F
                             Student should know the importance of
      internal supervision
3
      dep. With other
                             relations that link internal supervision dep.      7,F9,F10,F11,G6,E1,
                             With other hotel departments                      E2,E3,F4,F7,F10.F11
      departments




                                                   - ٢٧ -
  Department                                     Specialization
    Hotel                                    Administration techniques




               Margaret M. Kappa (2002)
                Housekeeping Management ( Second Edition)
References
                Educational Institute of the AH&MA
               East Lansing, Michigan 48826, USA




                                    - ٢٨ -
  Department                                                 Specialization
    Hotel                                                Administration techniques



 Department     Administration Techniques            Major         FRONT OFFICE DEP.

 Course Title   Hotel reports & correspondences       Code          174 Hotel
 REQUIRMENTS 174 HOTEL


Course description:                               Semester                  1      2    3    4

How to write and deal with guests using           Credit hours              3      --   --   --
the two languages clearly, editing official
reports, records and writing eternal                                  MH 1         --   3    --
                                                  Contact hours
memos for front office dep.                       (hour/week)         AM --        --   --   4

                                                                      TM --        3    --   --


Main goal from the course:

Student should know the importance of correspondences and reports used in room
division directorate, and how to prepare these reports.


Behavioral objectives:
The student should possess the ability to:
know the different types of correspondences and reports used in this directorate .١
know how to deal with guests expected to arrive .٢
know how to reply the different messages sent to this dep. .٣
know how to edit correspondences .٤
know the different used reports in each dep. Related to room division .٥
know how to prepare English reports of this dep. .٦

Theoretical & on-site topics:
- The importance of correspondences and reports in international hotels.
- The different types of reports and forms used in room division.
- The different types of reports and forms used in hotel administration.
- Correspondences of VIP’s
- Samples from memo editing used in hotels
- Addressing reports to the direct manager.
- know how to deal with hotel guests in English.
- procedures followed in answering guest complaints in writing.
- Different types of reports and correspondences in English.

                                              - ٢٩ -
    Department                                                    Specialization
      Hotel                                                   Administration techniques



Detailed Curriculum (Theory)
Hrs   Contents               Behavioral Objectives                           Duties
                                                                              A1,A2,A3,B1,B2,B3,
      The importance of      The student should know the importance of
                             reports and correspondences used in              C1,C2,C3,C4,D1,D2,
      correspondences &
3
      reports in             international hotels.                            D3,D4.F1,F2,F3,F5,F
      international hotels                                                    6,F7,F8,F9,F10,G2,G
                                                                                     3,G4,G5,G6
                             Student should know the different reports and    A1,A2,A3,B1,B2,B3,
      Different reports      correspondences used in hotels specially the     C1,C2,C3,C4,D1,D2,
3     and forms used in      ones used in room division directorate           D3,D4.F1,F2,F3,F5,F
      room division          Student should know the most important data      6,F7,F8,F9,F10,G2,G
                             in these reports and correspondences                    3,G4,G5,G6
                             Student should know types of reports and         A1,A2,A3,B1,B2,B3,
      Different types of     correspondences used in hotels, specially        C1,C2,C3,C4,D1,D2,
      reports and forms      related to hotel division.
3
      used in hotel
                                                                              D3,D4.F1,F2,F3,F5,F
      directorate            Student should know the most important data      6,F7,F8,F9,F10,G2,G
                             in these reports and correspondences            3,G4,G5,G6
                                                                               A1,A2,A3,B1,B2,B3,
                             Student should know types of reports and
      Different types of     correspondences used in hotel departments.        C1,C2,C3,C4,D1,D2,
3     reports and forms                                                        D3,D4.F1,F2,F3,F5,F
      used in hotel          Student should know the most important data
                             in these reports and correspondences
                                                                               6,F7,F8,F9,F10,G2,G
                                                                                       3,G4G5,G6
                                                                               A1,A2,A3,B1,B2,B3,
                                                                               C1,C2,C3,C4,D1,D2,
      VIPs                   Student should know how to edit the
3
      correspondences        correspondences of VIPs
                                                                               D3,D4.F1,F2,F3,F5,F
                                                                               6,F7,F8,F9,F10,G2,G
                                                                                      3,G4,G5,G6




                                                 - ٣٠ -
    Department                                                   Specialization
      Hotel                                                  Administration techniques



                                                                            A1,A2,A3,B1,B2,B3,
                                                                            C1,C2,C3,C4,D1,D2,
      Sample of hotel         Student should be familiar with methods of
3
      memo forms              writing different hotel forms
                                                                            D3,D4.F1,F2,F3,F5,F
                                                                            6,F7,F8,F9,F10,G2,G
                                                                                   3,G4,G5,G6
                              Student should be acquainted with the
      Addressing memos to
3
      the direct manager
                              method of preparing and writing reports      B2,B3
                              addressed to the direct manager

                              Student should be familiar with              This task returns to the
      Corresponding with
3                             corresponding hotel guests in English        hotel manage not the
      guests in English
                              language                                     receptionist

      Procedures followed                                                  This task returns to the
                              Student should know the correct methods of
3     in dealing with guest                                                hotel manage not the
                              replying the guests complaints in writing
      complaints in writing                                                receptionist
                                                                            A1,A2,A3,B1,B2,B3,
      Types of English        Student should know the different English     C1,C2,C3,C4,D1,D2,
3     reports &               reports and correspondences used in           D3,D4.F1,F2,F3,F5,F
      correspondences         international hotels                          6,F7,F8,F9,F10,G2,G
                                                                                   3,G4,G5,G6




                     Hotel Correspondents
References          Educational Institute of the AH&MA
                    East Lansing, Michigan 48826, USA




                                                - ٣١ -
  Department                                             Specialization
    Hotel                                            Administration techniques



 Department     Administration Techniques        Major          FRONT OFFICE DEP.

 Course Title   Hotel marketing                   Code           171 Hotel
 REQUIRMENTS 171HOTEL


Course description:                           Semester                    1     2    3    4

Student should know the role played by        Credit hours                3     --   --   --
marketing directorate in developing the
hotel sales, especially rooms booking.                             MH --        --   3    --
                                              Contact hours
                                              (hour/week)          AM --        --   --   --

                                                                   TM --        --   --   --


Main goal from the course:

Enhancing the marketing skills of student via understanding the hotel plans, policies and
strategies, without ignoring the efficiency of marketing factors to the hotel services.


Behavioral objectives:
The student should possess the ability to:
student should know the ways of planning, developing and pricing of hotel services .١
student should be acquainted with best marketing of hotel different services .٢
student should be familiar with designing the distribution networks of hotel services .٣
student should know the importance of marketing elements of hotel services .٤
student should know the organizational scheme of hotel marketing & sales dep. .٥
Theoretical & on-site topics:
- Hotel marketing concept & its importance
- General idea about the marketing elements for the hotel services
- Concept, planning and developing the hotel services
- The marketing elements of hotel services
- The importance of material facilities inside hotel in upgrading its marketing
- The designing & organizing of the hotel services different distribution networkss
- The pricing strategy of hotel services
- The inner marketing elements for the hotel services
- The importance of studying the guests behaviors while stipulating the marketing
strategies of hotel services


                                          - ٣٢ -
    Department                                                      Specialization
      Hotel                                                     Administration techniques


Detailed Curriculum (Theory)
Hrs   Contents                   Behavioral Objectives                            Duties

                                 Student should know the importance &
      Hotel marketing            concept of marketing in international hotels     E1,E2,E3,F2,F3,F4,
3
      concept & marketing                                                                F7,F11,G6

      General idea about         Student should know elements of hotel
                                 marketing                                        E1,E2,E3,F2,F3,F4,
3     hotel services
      marketing elements                                                                 F7,F11,G6

                                 Student should absorb the concept of hotel
      Hotel services concept,    services planning and developing.
                                                                                  E1,E2,E3,F2,F3,F4,
3     planning and               Student should know the most important step
      developing                                                                         F7,F11,G6
                                 that must be followed to develop hotel
                                 services

                                 Student should know the concept of hotel
      Hotel services             service promotion                                E1,E2,E3,F2,F3,F4,
3
      promotional elements       Student should absorb the promotional                   F7,F11,G6
                                 elements of hotel services

                                 Student should know the importance of
      The material facilities                                                     E1,E2,E3,F2,F3,F4,
3                                material facilities provided to enhance
      importance in hotels
                                 marketing whether inside or outside hotel               F7,F11,G6

      Designing &
      organizing distribution    Student should absorb the most important         E1,E2,E3,F2,F3,F4,
3
      networks of hotel          distribution networks of hotel services                 F7,F11,G6
      services

      Hotel services pricing     Student should know the most important           E1,E2,E3,F2,F3,F4,
3
      strategy                   strategies followed for pricing hotel services          F7,F11,G6
      Eternal marketing
                                 Student should know the eternal & external       E1,E2,E3,F2,F3,F4,
3     elements used for hotel
                                 marketing elements used for hotel services               F7,F11,G6
      services

      The importance of
                                 Student should know the different methods
      studying guest behavior
                                 used in studying the guest behaviors while       E1,E2,E3,F2,F3,F4,
3     while stipulating the
      marketing strategies for
                                 stipulating the marketing strategies of hotel           F7,F11,G6
                                 services
      hotel services




                                                  - ٣٣ -
   Department                                        Specialization
     Hotel                                       Administration techniques




                 Ronald A. Nykiel (1999)
References      Marketing of Hospitality Services
                 Educational Institute of the AH&MA
                East Lansing, Michigan 48826, USA




                                      - ٣٤ -
  Department                                                Specialization
    Hotel                                               Administration techniques



 Department     Administration Techniques           Major         FRONT OFFICE DEP.

 Course Title   Hotel rules & regulations            Code          275 Hotel
 REQUIRMENTS 171 HOTEL


Course description:                              Semester                  1      2    3    4

Student should know the most important           Credit hours              3      --   --   --
rules and regulations followed in hotels
located inside Saudi Arabia. With                                    MH 1         --   3    --
                                                 Contact hours
concentrating on the hotel’s & guest’s           (hour/week)         AM --        --   --   4
rights, work contracts, work regulations
for citizens and expatriates working in                              TM --        2    --   --
Saudi Arabia.


Main goal from the course:

Student should know the most important rules and regulations followed whether in Saudi
Arabia or international hotels


Behavioral objectives:
The student should possess the ability to:
know the rules & regulations applied in international hotels .١
know the hotel, firm and guest rights strictly. .٢
know work contracts and regulations applied to workers in Saudi Arabia. .٣
know the best performance for hotel and insurance documents. .٤
know the conditions of hotel project construction in the Kingdom .٥
know the project financing sources in the Kingdom .٦
know the instructions of civil defense related to hotel projects in the Kingdom .٧




                                             - ٣٥ -
Department                                             Specialization
  Hotel                                            Administration techniques




  Theoretical & on-site topics:

  - Hotel organization and its importance
  - Rules and regulations applied in international hotels
  - The Contract relation applies between the hotel and the guest
  - The different legal forms of hotel projects applied in the Kingdom
  - Financial sources for different hotel projects applied in the Kingdom
  - Civil defense directorate instructions concerning hotel project in the Kingdom
  - The most use of hotel and insurance documents
  - Rules and regulations of the employees working in hotel industry in Kingdom




                                       - ٣٦ -
    Department                                                     Specialization
      Hotel                                                    Administration techniques




Detailed Curriculum (Theory)
Hrs   Contents                   Behavioral Objectives                          Duties

                                 Student should know the system applied in
                                 international hotels                           A1,A2,A3,B1,B2,B3,F
      Hotel organization and
3                                Student should know the different rules        1,F3,G1,G2,G3,G4,G5,
      its importance
                                 applied in international hotels                    F6,F8,F9,F10,F11


      Rules & regulations        Student should know the most important rules   A1,A2,A3,B1,B2,B3,F
3     applied in international   and regulations applied in Saudi Arabia’s      1,F3,G1,G2,G3,G4,G5,
      hotels                     hotels                                             F6,F8,F9,F10,F11

      The contract relation      Student should know the importance of the      F1,F2,F3,F4,F5,F6,F7,
3     between the hotel and      contract relation between the hotel and the    F8,F9,F10,F11,G1,G2,
      the guest                  guest                                                 G3,G4,G5,G6

                               Student should know the different legal forms
      Different legal forms of of hotel projects
3     hotel projects in the    Student should know the advantages and                     A1,A2,A3
      Kingdom                  disadvantages of the different legal forms of
                               the Kingdom’s hotel projects

      The financing sources
                                 Student should know the financing resources     No duties assigned
3     of hotel projects in the
                                 of hotel projects in the Kingdom               but worthy of study
      Kingdom

      Civil defense              Student should know the most important
      instructions for hotel     instructions applied by the Kingdom’s civil     No duties assigned
3
      projects in the            defense directorate on hotels to secure its    but worthy of study
      Kingdom                    guests and visitors

      The most possible use      Student should know methods of the most
                                                                                 No duties assigned
3     of hotel and insurance     possible use of hotel, and the insurance
      documents                  documents used with hotels                     but worthy of study

      Rules & regulations
                                 Student should know the most important rules
      applied to employees
3
      working in the hotel
                                 and regulations covering workers of                      A1,A2,A3
                                 international hotels
      industry in Kingdom




                                                  - ٣٧ -
   Department                                        Specialization
     Hotel                                       Administration techniques




                 Hospitality Laws & Regulations
References
                 KEducational Institute of the AH&MA
                East Lansing, Michigan 48826, USA




                                       - ٣٨ -
  Department                                                Specialization
    Hotel                                               Administration techniques



 Department     Administration Techniques           Major         HOTEL EMPLOYEE

 Course Title    Using computer in Hotels            Code          103 Hotel
 REQUIRMENTS COMPUTERS


Course description:                              Semester                  1      2    3    4

Student should know the importance of            Credit hours              --     --   --   --
using computers in hotel industry, and the
procedures followed in booking, hosting                              MH 1         --   --   --
                                                 Contact hours
and departure.                                   (hour/week)         AM --        2    --   --

                                                                     TM --        2    --   --


Main goal from the course:

Student should know the importance of using computers in hotels, and the most important
tasks and procedures of booking, hosting and departure of guests.


Behavioral objectives:
The student should possess the ability to:
know the rules & regulations applied in international hotels .١
Absorb the hotel, firm, guest rights and how to maintain it. .٢
Absorb work contracts and applied regulations of workers in the Kingdom .٣
know the ways of hotel using and insurance documents in hotels .٤
know the conditions applied to hotel projects in the Kingdom .٥
know the financing resources of hotel projects in the Kingdom .٦




                                             - ٣٩ -
Department                                              Specialization
  Hotel                                             Administration techniques




  Theoretical & on-site topics:

  - The hotel organization and its importance
  - rules & regulations applied inside international hotels
  - The contract relation between hotel and the guest
  - The different legal forms of hotel projects in the Kingdom
  - The financing resources of hotel projects in the Kingdom
  - The civil defense directorate instructions applied on hotel projects in the Kingdom
  - The best use of hotel and insurance documents
  - Rules & regulations applied to workers in hotel industry in the Kingdom




                                        - ٤٠ -
    Department                                                     Specialization
      Hotel                                                    Administration techniques



Detailed Curriculum (Theory)
Hrs   Contents                   Behavioral Objectives                          Duties

                                 Student should know the system applied in
                                 international hotels                           A1,A2,A3,B1,B2,B3,F
      Hotel organization and
3                                Student should know the different rules        1,F3,G1,G2,G3,G4,G5,
      its importance
                                 applied in international hotels                    F6,F8,F9,F10,F11


      Rules & regulations        Student should know the most important rules   A1,A2,A3,B1,B2,B3,F
3     applied in international   and regulations applied in Saudi Arabia’s      1,F3,G1,G2,G3,G4,G5,
      hotels                     hotels                                             F6,F8,F9,F10,F11

      The contract relation      Student should know the importance of the      F1,F2,F3,F4,F5,F6,F7,
3     between the hotel and      contract relation between the hotel and the    F8,F9,F10,F11,G1,G2,
      the guest                  guest                                                 G3,G4,G5,G6

                               Student should know the different legal forms
      Different legal forms of of hotel projects
3     hotel projects in the    Student should know the advantages and                     A1,A2,A3
      Kingdom                  disadvantages of the different legal forms of
                               the Kingdom’s hotel projects

      The financing sources
                                 Student should know the financing resources     No duties assigned
3     of hotel projects in the
                                 of hotel projects in the Kingdom               but worthy of study
      Kingdom

      Civil defense              Student should know the most important
      instructions for hotel     instructions applied by the Kingdom’s civil     No duties assigned
3
      projects in the            defense directorate on hotels to secure its    but worthy of study
      Kingdom                    guests and visitors

      The most possible use      Student should know methods of the most
                                                                                 No duties assigned
3     of hotel and insurance     possible use of hotel, and the insurance
      documents                  documents used with hotels                     but worthy of study

      Rules & regulations
      applied to employees       Student should know the most important rules
3     working in the hotel       and regulations covering workers of                      A1,A2,A3
      industry in the            international hotels
      Kingdom




                                                  - ٤١ -
   Department                                        Specialization
     Hotel                                       Administration techniques




                 Hospitality Laws & Regulations
References
                 .Educational Institute of the AH&MA
                East Lansing, Michigan 48826, USA




                                       - ٤٢ -
          Department                                                                   Specialization
            Hotel                                                                  Administration techniques


      Professional analysis
 
                                                A1)                     A2)                   A3)

           To apply rules    BEING
                                                      BEING
           & regulations     INFORMED ON                                       APPLY HIS
                                                      INFORMED OF
           whether inside    HIS                                               DIRECORATE
      A                                               OUTSIDE
          or outside        DIRECORATE                                        NOTES
                                                      NOTIFICATIONS
                             NOTES
                                                B1)                     B2)                     B3)

           Apply                                      Attend the daily         Apply
      B    department’s      Check notes file         meeting of               department’s
          notes                                      department               notes


                                                C1)                     C2)                     C3)                C4)

           Organize                                                                                   Stipulate
      C    hosting           Check up daily           Check up departure       Organize daily
                                                                                                      possibilities of
          procedures        bookings                 dates                    bookings
                                                                                                      hosting


                                                D1)                     D2)                   D3)


           Prepare work                                                        Receive receipts
      D                      Print reports of         Receive the Pete
          procedures                                                          of accounting
                             hotel rooms              cash
                                                                               processes


                                                E1)                      E2)                    E3)                E4)                E5)
                                                                               Ensure the pre-
           Apply hosting                              Ensure the pre-
      E                      Expose services to                                booking of the         Stipulate type     Enhance hotel
          procedures                                 booking of the
                             the guest                                         guest (if not          of hosting         sales
                                                      guest (if any)
                                                                               prepared)
                                                F1)                      F2)                    F3)                F4)                F5)


           Apply departure                                                                                                Receive guests
      F                      Inform guests of         Prepare guests           Settle the             Deliver the
          procedures                                                                                                     notes during
                             their departure          invoices                 accounts of guests     guests holdings
                                                                                                                         their residence




                                                                 - ٤٣ -
     Department                                                                             Specialization
       Hotel                                                                            Administration techniques




                                                                                                  



           E6)               E7)                       E8)                    E9)

                                                                 Receive guests
Ask for method   Deliver keys to       Inter data in
                                                                 orders during
of payment       the bellboy           computer
                                                                 their residence




                                                                                   




                                                                     - ٤٤ -
    Department                                                           Specialization
      Hotel                                                          Administration techniques


          General knowledge and skills                                     Work behaviors
   1. Proficiency of English Language                     1. Work satisfaction         13. Strength in
   2T 2. The ability to work in a team                    2. To be patient                 observing and
   environment                                            3. Neatness and                  remembering
   3 3. The ability to convince the guest                     smartness                14. Listening well
   4. The ability to deal with the technological tool     4. Tactfulness               15. Intelligence
   5. The ability of adhering to work methods             5. Observance of work        16. Accepting
   6. The ability to deal with computer programs              and seriousness              criticism
   7. To absorb booking rate, selling prices,             6. Cooperation               17. Honesty
   nationalities, types of rooms, etc.                    7. Work within the soul      18. Truthfulness
   8. To have the skill of correspondences                    of one team
   9. To finish work effectively and rapidly.             8. Friendliness
   10. To settle work according to priority               9. Loyalty
   11. To solve guests problems effectively               10. Improvisation
   12. To absorb all types of reports                     11. complete confidence
   13. To absorb the tourist and service locations        12. Initiative
   14. To absorb the hotel’s provided services
   15. Know type of hotel departments
   16. The ability to be in touch with other hotel
 departments effectively


Trends and Future Concerns                              Tool, Equipment and Material
    1.Giving interests to training programs              1.    Computer                15.   Stamps
    2. Putting in consideration the role of the          2.    Printer                 16.   Calendar
       room clerk (Receptionist) in organizing           3.    Photo copying machine   17.   Mail box
       hotel business                                    4.    Telephone               18.   Waste baskets
    3.The necessity to exist job hierarchy               5.    Fax                     19.   Advertising board
    4. Provide moral support to the job of the           6.    Paper chopper           20.   Credit card
       room clerk (Receptionist)                         7.    Paper pins                    printer
    5. Smoothing the job by improving the                8.    Paper drill             21.   Safe deposit box
       skills related to dealing with others             9.    Counter                 22.   Key Rack
                                                         10.   Stationary supplies           (Pigeon Hall)
                                                         11.   Calculator                    Cash Drawer
                                                         12.   Telephone director            (NCR Hotter
                                                         13.   Cupboard with keys            Posting
                                                         14.   Key Board                     Machine)
                                                                                       24.   Currency Board
                                                                                       25.   Room Rate Board
                                                                                       26.   Clocks
                                                                                       27.   Remind – O –
                                                                                             Timer
                                                                                       28.   Guest Folio
                                                                                             cupboard




                                                        - ٤٥ -
Department                      Specialization
  Hotel                     Administration techniques




              Study Plan


  Department : Management Technology


             Major : Hotels




                   - ٤٦ -
  Department                                                                       Specialization
    Hotel                                                                      Administration techniques



Study Plan Distributed to all Semesters

                                          Course                                   Pre-        No. of Units
                                    No                Course Title
                                          Code                                     requisite   C.U. L W       T   C.H.
                                          Eng 101     General English
                                    1                                                          3     2   2    -   4
                                                      Language
                                    2     ISC101      Islamic Culture (1)                      2     2   -    -   2
               First Semester




                                    3     ACC 111     Specialty Mathematics                    3     3   -    1   4
                                    4     CMP 101     Computer                                 2     -   4    -   4
                                    5     ١THM 171    Hotel Management                         3     3   -    -   3
                                    6     THM 172     Front Office Principles                  3     2   2    -   4
                                    7
     Sum                                                                                       16    12 8     1   21



                                         Course                                   Pre-         No. of Units
                                No                   Course Title
                                         Code                                     requisite    C.U. L W       T   C.H.
                                1        Eng 112     Specialized English (1)      Eng 101      3      2 2     -   4
                                                     Computer Applications
                                2        THM 173                                  CMP 101      4    2    4    -   6
     Second Semester




                                                     in F.O (1)
                                3        THM 174     Hotel Correspondents         THM 171 3         2    2    -   4
                                                     Housekeeping
                                4        THM 175                                  THM 171 3         3    2    1   6
                                                     Management
                                5        THM 176     Hospitality Supervision      THM 171 3         2    2    -   4
                                6
    Sum                                                                                        17   11 12     1   24




                                                                    - ٤٧ -
Department                                                                       Specialization
  Hotel                                                                      Administration techniques




                                                                                              No. of Units
                                    Course                                     Pre-
                         No                        Course Title                               C.
                                    Code                                       requisite           L     W    T C.H.
                                                                                              U.
                         1          ENG213         Specialized English (2)     ENg 112        3    2     2    -   4
                         2          Arab 101       Arabic Language                            2    2     -    -   2
    Third Semester




                         3          THM 271        Hotel Safety & Security     THM 171        3    2     2    -   4
                                                   Front Office
                         4          THM 272                               THM 172             3    2     2    -   4
                                                   Operations
                         5          THM 274        Hospitality Accounting THM 171             3    2     2    -   4
                         6
  Sum                                                                                         14   10    8    0   18



                                    Course                                      Pre-         No. of Units
                             No                    Course Title
                                    Code                                        requisite    C.U. L W         T   C.H.
                             1      ISC 102        Islamic Culture (2)          ISC 101      2      2 -       -   2
                                                   Job Behavior &
                             2      MAN 101                                                  2      2    -    -   2
                                                   communication Skills
       Fourth Semester




                                                   Hospitality Laws
                             3      THM 275                                     THM 171      3      3    -    -   3
                                                   &Regulation
                             4      THM 276        Hospitality Marketing        THM 171      3      3    1    -   4
                                                   Use of Computer in F.O
                             5      THM 276                                     THM 173      4      2    4    -   6
                                                   (2)
                             6
   Sum                                                                                       14     12 5      -   17



                                  Course                                                     Units No
                         No                    Course Title                  Pre-requisite
                                  Code                                                       C.U. L      W    T   C.H.
    Summer




                         1        THM 299      Co-Operative Training                         4


                                                                                             Units No
                                                                                             C.U. L      W    T   C.H.
   Total Program’s Unites
                                                                                             64     45   33   2   80




                                                               - ٤٨ -

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:22
posted:12/11/2011
language:English
pages:48