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2009-2010 Strategic Plan Semi-Annual Report ... - Tyler Junior College

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					            2009-2010 Strategic Plan Semi-Annual Report
          GOAL 1: LEARNING-CENTERED INSTRUCTION
Objective 1.1: Evaluation – Sustain an annual calendar of
instructional assessment
Accomplishments:
     Developed a one-year procedural calendar which combined program
     assessment, planning, budgeting, and evaluation system
     Completed all Unit Annual Assessment Plans, Reports, Assessment Committee
     Assessment, General Education Assessment , Program Reviews, and evaluation
     of instruction by students, department chairs, and deans as scheduled

Directions for Next Year:
       Continue to produce, evaluate, and improve procedural calendar
       Add Report for Texas Higher Education Coordinating Board Accountability
       Standards for AAS degrees (February 2011)
       Add annual update to SACS for Program Closures

Long Range Direction:
     Develop a schedule for routine assessment of General Education competencies
     and respond to THECB accountability requirements
     Expand procedural calendar to include two year cycle
     Begin to assess for ―value-added‖

Areas Where Support is Needed:
      Resources for assessment of ―value-added‖


Objective 1.2: Differentiation - Establish curricula and criteria that
distinguish Tyler Junior College academically and institutionally from
similarly-situated schools
Accomplishments:
     Journalism Dept- Apache Pow Wow Newspaper
        o 10 awards at Texas Community College Journalism Association
           Conference
                Best of Show award from the Associated Collegiate Press
                Finalist for a Pacemaker award from the Associated Collegiate
                 Press (the highest honor a student publication can receive)
        o 20 awards at the Texas Intercollegiate Press Association (TIPA)
           conference
                One Third Place award
                One Honorable Mention award


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          o Received Honorable mention from the Texas Associated Press Managing
              Editors for Non-Daily University/Collegiate Newspaper of the Year
       Bell Tower-Journal of the Arts
          o Texas Intercollegiate Press Association awards
                   1st Place – Literary Magazine Poem – Kelly Blanchard, ―Always
                      Hard‖
                   2nd Place – Literary Magazine Cover Design – Danielle Delgado
                   Honorable Mention – Literary magazine Illustration – Tiffany Moore,
                      ―Decisions‖
       Theatre Department
          o Professor David Crawford’s play Moonlight Serenade won the Texas
              Educators and Theater Association’s Texas Playwright Competition
          o Theater Majors ran the UIL Area and One-Act Play competitions held on
              TJC campus
       Speech Department, Forensic Team
          o The forensics team brought home the Debate Sweepstakes, The Tyler
              Junior College Forensic Team named Top Community College in the
              Nation at a university-level tournament in Wisconsin, April 2010
          o TJC won the coveted Mariner award at the Phi Rho Pi National
              Tournament in New Orleans, April 2010
       Athletics Program
          o Men’s soccer team won NJCAA division 1 national championship.
              Women’s soccer team won NJCAA division 1 national championship.
              First time in history of NJCAA that one school had both men’s and
              women’s in the same year
          o Women’s tennis won NJCAA national championship. Men’s tennis won
              NJCAA national championship
          o Baseball team is currently qualified for the World Series and is ranked #2
              in the country
          o Men’s golf is currently ranked #1 nationally, but still has season left to play
          o Women’s golf is currently ranked #7 in the nation
          o Cheer team finished 2nd nationally at the NCA tournament in April
          o Football team is ranked 17th in the country
          o Fourteen student athletes were named to the region XIV All-Academic
              team – those included sophomores with a 3.25 GPA or greater
       Music Department – Indoor Percussion Ensemble
          o Competed in the World Championships and won in Open Class
          o Moved to World Class
          o Recognized as one of the top percussion programs in the world (only the
              second community college to participate)
          o Earned program and Professor Tom McGowan corporate sponsorship
              from Dynasty Marching Percussion, Sabian Cymbals, Evans Drumheads,
              and Innovative Percussion
       Music Department – Vocal Department
          o Student finished 2nd in the National Association of Teachers of Singing
              Spring 2010 competition



09-10 Semi-Annual Strategic Plan Report 5/18/10                                      Page 2
       Art Department
           o Four art students were awarded art scholarships to UT Tyler based upon
             an exhibition and competition held at the UT Tyler campus this spring
           o One student accepted into the highly competitive transportation design
             program at Design Center in Pasadena, California
       Government Department
           o Professor Manoucher Khosrowshahi – named the Minnie Piper Stevens
             award recipient for 2009
           o Professor Manoucher Khosrowshahi heads the Middle East Outreach
             Project, the only program of its kind at a United States Community College
           o The International Day Program encourages students to learn about the
             culture, food, political systems, and music from other countries and
             cultures
                  2000 attendees
                  Exhibits from over 40 countries
       Foreign Language Department
           o Japanese was added as a transfer foreign language option fall 2009 –
             three classes filled and students experienced Japanese language with an
             immersion project in partnership with Kilgore College’s International
             Program
       Honors Society – Alpha Omicron Chapter of Phi Theta Kappa
           o Two Guistwhite Scholars – 20 chosen nationally from 791 applicants
           o One student named a New Century Scholar and an ALL-USA First Team
             member
           o Two named 2010 Coca-Cola Gold Scholars
           o Four named to the All-Texas Academic Team
           o Alpha Omicron named a 5-Star Chapter, the highest Chapter ranking
             awarded
           o Recognized as a Chapter of Service for outstanding Community Service
             and Leadership
           o Awarded the Pinnacle Award for Chapter Membership – recognition of a
             15% increase in chapter membership during the past year
           o Eight members inducted into the District III Hall of Honor
           o Two sponsors inducted into the District III Hall of Honor
           o Two members inducted into the Texas Hall of Honor for members,
             recognition of outstanding Leadership, Service, Scholarship, and
             participation within chapter, regional, and international projects
           o One member named the most Outstanding Member for the entire Texas
             Region. This award carried with it a scholarship to the Texas Honors
             Institute and recognized Darren as an exemplary student leader in Texas
           o Two members received the Icarus Award given for a ―high-flying‖ Honors
             Study Topic event. This is the first time TJC has received the Icarus
             Award
           o Alpha Omicron Chapter awarded the Continued Excellence Award,
             presented to the single Texas Chapter that has had the highest scores in
             the society Hallmark competition for three consecutive years



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          o Alpha Omicron Chapter elected by the 80-plus chapters present to
             represent the 18 chapters in District III for the 2010-2011 year as Texas
             Regional Vice President for District III
          o The chapter was also presented the Congeniality Award for the chapter
             that best exemplified the Hallmarks of Phi Theta Kappa (Scholarship,
             Leadership, Service, and Fellowship) while campaigning for Regional
             Office
          o One volunteer was presented the Tejas Award in recognition of his tireless
             work on behalf of the Alpha Omicron Chapter and the entire Texas Phi
             Theta Kappa Region
          o Faculty sponsor Alan Barnes was presented the Distinguished Chapter
             Advisor medallion in recognition for his years of service and work with the
             chapter
          o Sponsor Gigi Delk received the Pinnacle Award for Continued Excellence
             for Phi Theta Kappa Advisors. This is the top Texas Phi Theta Kappa
             award for advisors and included a scholarship to the Texas Honors
             Insitute
          o Delk was also named a Facilitator for the International Honors in Action
             Service Project at the International Convention in Orlando, Florida
       Developmental Education
          o Deborah Spradlin and Patti Casey presented at the College Reading and
             Learning Association (CRLA) conference in March
          o They will be presenting at NISOD in May
       Grant Activities
          o TJC received approved membership and a grant through Achieving the
             Dream
          o TJC Biology Department collaborated with Automotive Technology
             program and received a Department of Energy Grant awarded to promote
             the growth of green jobs
          o UT Tyler selected TJC as a partner in its latest UTEACH grant project
             designed to encourage STEM majors to explore education as a
             profession. TJC is the only community college in the nation to partner with
             a university in a UTEACH project
       Honors Program – The Honors Program had two proposals accepted for the
       National Collegiate Honors Council Conference to be held in Kansas City, fall
       2010
          o Student-led presentation regarding Honors Student Association
          o Faculty presentation on Honors English 1302 course
       Dental Hygiene Program
          o The Commission on Dental Accreditation (CODA) representative
             evaluated the program after completion of the self-study and found no
             recommendations or findings. As a result, the program is being
             considered for re-accreditation this summer
       Professional and Technical Programs
          o Our Computer Information Systems Department was approved another
             year as an official Microsoft IT Academy and Cisco Networking Academy
          o TJC was chosen to be the host site for the bi-annual North American
             Surveying and Mapping Educators Conference in 2013 – Patti Williams
09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 4
              and Willace Johnson were selected to present at the 2011 conference in
              Puerto Rico
          o   Professional Tennis Management Department Chair, Kimm Ketelsen, was
              selected as the Men’s and Women’s Regional and National Assistant
              Coach of the Year by the Intercollegiate Tennis Association at NJCAA
              National Tournament banquets
          o   First graduating class of the new Law Enforcement Investigations program
              Spring 2010 earning AAS degrees
          o   Texas Commission on Law Enforcement audited the police academy and
              the academy received an outstanding rating
          o   The Law Enforcement Academy placed 100% of its graduates within 90
              days of completing peace officer’s certificate
          o   Law Enforcement Academy graduates also earned 100% pass rate on the
              state licensing exam on their first attempt
          o   Renewed the SFA-TJC Social Work articulation agreement

Directions for Next Year:
       Expand the ADN nursing program to meet increased regional need-twenty
       additional ADN seats will be added to the evening/weekend ADN program with
       twenty-four additional seats being planned once two classrooms are converted to
       ADN program needs
       An LVN program is being established at Rusk to enroll its first class fall 2010
       Emergency Medical Service Professions Program will dual-enroll in an EMT
       basic program at TISD and will be housed at the West Campus location
       Reinstate the fire protection technology program to register its first students
       Spring 2011
       Public administration program is also being developed to serve community needs
       with a target date of spring 2011 for student enrollment
       Distance Education and hybrid course training is ongoing and offered to all
       faculty to increase the number of and availability of course offerings in the TJC
       service area
       The College will participate in the Achieving the Dream initiative
       The College is partnering with UT Tyler to support the UTEACH grant and fulfill
       the grant obligations
       Dual Credit course opportunities will be explored to increase offering of courses
       to area high school students
       A plan is being developed to offer additional coursework at TJC-Lindale whereby
       students attending TJC-Lindale can become core complete
       2+2 agreements will be sought to support the Department of Energy grant

Long Range Direction:
     Sign Language will seek national accreditation through Commission on
     Collegiate Interpreter Education (CCIE)
     Division of Academic Foundations will seek national accreditation, a 3 year
     process, through National Association of Developmental Education (NADE)
     Music program will seek national accreditation through the National Association
     of Schools of Music

09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 5
       Women’s softball team is in on the horizon within the next 5 years
       Increase the number of dual credit EMS student enrollments
       Increase the number of nursing seats in Associate Degree Nursing program
       Recruit for Fire protection and public administration programs

Areas Where Support is Needed:
      Funding will be needed to pay association dues and site visit fees for programs
      seeking national accreditation
      New programs will also incur startup fees for the first 24 months before being
      eligible for state funding
      Funding will be needed to meet the Achieving the Dream goals as established in
      the grant
      Student organizations will also incur costs to travel and compete at the state and
      national level
      Salary funding will be needed to fulfill the UTEACH grant objectives
      Equipment, supplies, and adjunct instructors are needed to grow the fire
      academy and public administration programs
      Increased pool of adjunct professors college-wide


Objective 1.3: Continuing Education – Serve the East Texas Area as
the leader in life-long learning
Accomplishments:
     Offered instructional activities targeted to individuals who need to improve their
     job skills and gain new skills to begin a new career. Lifelong learning activities
     also reached into the business sector where staff members worked directly with
     businesses to customize training to meet employee needs
     Offered opportunities to the community to provide personal development classes
     to enrich the individual’s mind and body. Specific courses are designed for
     special populations including children and senior adults
     Offered training to the East Texas community in subject areas including real
     estate, computer training, leadership, management, accounting, green energy,
     and truck driving
     Offered healthcare training including Phlebotomy, Medical Assistant, EKG
     Technician, Basic Nurse Aide, and Medication Administration
     Offered courses to provide required professional development training for dental
     assistants, realtors, licensed court interpreters, food service workers, attorneys,
     social workers, contractors, counselors, and licensed peace officers
     Customized courses for many companies and organizations
         o Nucor
         o Brookshire Grocery Company
         o Tyler Independent School District
         o Trane
         o City of Tyler
         o Training designed for these companies included Project Management,
             Characteristics of Leadership, Windows Server 2008, Structural Systems
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              and Microsoft Excel
       Customized training for two East Texas companies in the area of Lean/Six Sigma
       manufacturing
       Offered courses specifically to support the small business owner and promote
       business growth throughout East Texas
          o Courses included an Introduction to Small Business Workshop, Email
             Marketing for Small Businesses, and a Management Skills Certification
             program designed and taught by local business owners and entrepreneurs
             who have proven track records in successful small business ownership
          Provided lifelong learning opportunities for individuals to improve their
          greatest physical and personal potential
          o Fitness and physical recreation classes offered in aquatics, Tai-chi, and
             Aerobics
          o Dance classes offered to both adults and children
          o Watercolor, oil painting, and weaving classes

Directions for Next Year:
       Continue to offer lifelong learning opportunities
       Provide electronic medical records training to 7 healthcare practices in the East
       Texas area
       Offer lead abatement training to meet new EPA legislation required for
       contractors and builders
       Provide initial training to insurance customer service representatives
       Provide professional development opportunities to licensed real estate agents

Long Range Direction:
     Continue to work to provide relevant job skill training to provide marketable skills
     to individuals seeking employment
     Provide training to company’s employees
     Continue to seek new grant opportunities to fund the training needed by these
     companies
     Continue to seek approval to become an approved training provider in the areas
     where mandated training will be required in the health care, building/construction,
     and energy sectors

Areas Where Support is Needed:
      Sustained support from the College’s administration to meet the lifelong learning
      needs of business and industry
      Continued contracting with a grant consultant over the next one to two years in
      order to provide local industry the support they need to procure grant-funded
      employee training


Objective 1.4: Global Awareness – Interact with international cultures
to enrich the value of the Tyler Junior College educational experience


09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 7
Accomplishments:
     Offered Travel Study Program in Turkey
        o Purpose was to ―Enrich the American public’s knowledge of early
            Christianity, archeology, Turkey and the Middle East. While in Turkey,
            travelers visited:
                 Antalya Archaeological Museum
                 Ephesus Antique City and Museum
                 Blue Mosque
                 Topkapi Pace
                 Selcuk University in Konya, Turkey
                 Aphrodisia
                 Dydama
                 Cappadocia and underground city
                 Troy
                 Cistern
                 Saint Sophia
        o Offered Continuing Education classes to enhance the learning and travel
            experience
                 ―Turkey: Biblical and Archaeological Treasures of Asia Minor‖ was
                    offered on February 6, 2010 to study the economy, education,
                    politics, and social life of modern Turkey and to learn about the art,
                    architecture, and history of ancient civilizations that resided in that
                    region
                 ―The Middle East, Islam, and the Arab World‖ was presented on
                    April 10, 2010. The course’s state goal was to ―introduce students
                    to the politics of the Middle East and to the beliefs and ideas that
                    shape the region‖
     Hosted International Day (Cultural and Educational Exhibits)
        o Provided exhibits from over 40 countries to learn about the culture, food,
            political system, and music from each region
        o The Chinese group from Green Acres Baptist Church performed
        o Other performers included an Irish step dance, and dances from the
            Middle East, Mexico, Latin America, Africa, and Turkey
        o Offered fashion show that highlighted fashions from China, Egypt, India,
            Gambia, Morocco, Lebanon, and Thailand
        o Provided free culturally diverse examples of food and drinks for all
     Continued Middle East Outreach Project
        o Only Middle East Outreach Project at the Community College level in the
            United State
        o Mission is to support global peace and prosperity through greater
            knowledge and understanding of the Middle East
     Offered a Speakers’ Bureau
        o Offered presentations on global education to community groups and
            schools
     Participated in TV/Media appearances and projects
        o Provided expert opinion on different global issues for the media when
            called upon
     Established a Faculty Exchange Program with Turkey
09-10 Semi-Annual Strategic Plan Report 5/18/10                                       Page 8
          o Made informal agreement for a faculty exchange with Selcuk University in
              Konya, Turkey
          o First faculty member from Turkey to come to TJC during the summer
       Participated at Winter Guard International
          o TJC Indoor Percussion Ensemble toured Europe for nine days
          o Performed at the World Classification in Winter Guard International
          o Performed their show in exhibition for a competition of local drumlines and
              color guards
          o Belgium indoor percussion group, Drumspirit, hosted our students for nine
              days
          o Tom McGowan and Karman Trotter gave a master class on rehearsal
              techniques that they used to prepare our students for their performances
          o Performed for nearly 1200 European percussion enthusiasts who gave our
              students a rousing standing ovation
       Participated in Winter Guard International Independent World Championship
       Competition
          o The Apache Indoor Percussion Theater performed in international
              competition in Dayton, Ohio on April 16-17 in its new World Classification.
              They competed with seventeen other international groups at this event
       Offered international educational travel through Continuing Studies for
       September 2009 through March 2010
          o Offered a food, wine, and cooking tour of the Italian Amalfi Coast
          o Experiencing Rome: A Visual Exploration of Antiquity’s Greatest Empire
          o Provence: Food, Wine & Film
          o Museum Masterpieces: The Louvre
          o Conversational Spanish I & II
          o Middle Eastern Dance – Belly Dancing I & II
          o Pinots on the Roof (study of Pinot wines from the Russian River Valley)
          o South of France Wine and Cuisine
       Tyler Area Business Incubator (TABI) Director served on the International
       Business Incubators Association Board representing Tyler Junior College and
       East Texas to other incubator leaders throughout the world
       TABI Director served as an interpreter for the Tyler Sister Cities partnership
       Through the efforts of the Continuing Studies Small Business Development
       Center (SBDC), advised local entrepreneurs on how the development and
       creation of their local small business can impact the global economy
       Referred to the district’s SBDC Office of International Exports which provided the
       business owner tools to better understand how to export products and services in
       an international market while maintaining respect for the culture and laws of other
       global communities
       Offered Service Project, Costa Rica
          o Painted outside of the new classroom that was built by HGR Contractors
              from Tyler and the villagers in Las Lilas in March
          o Painted the front of an old classroom adjacent to the new one so they
              would match
          o Sanded and varnished desks that will be used in the newly built classroom
       Two TJC staff served as Board Members of Sister Cities

09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 9
Directions for Next Year:
       Continue international trips
       Continue to host International Day
       Continue global awareness in credit and non-credit courses
       Establish a goal to increase the number of international students to be enrolled
       Consider the designation of regional focus areas for increased recruitment efforts
       Consider action plans to strengthen and expand the College’s ESL program
       Consider an expansion of international studies/foreign language programs
       Increase faculty awareness of TJC’s international efforts
       Evaluate efforts and develop a college-wide committee to review and plan global
       initiatives

Long Range Direction:
     Continue to build a relationship with Costa Rica site
     Expand Sister Cities relations
     Become a more dominant educational resource for international studies
     Identify outcomes for global awareness
     Develop a 4-year plan for all competitive groups for national and international
     travel

Areas Where Support is Needed:
      Provide scholarships to students to help with participation in overseas travel


Objective 1.5: Professional Development – Create plans for
improving the personal horizons of capabilities for all personnel
Accomplishments:
     Hired an Information Technology Training Coordinator
     Launched a three-prong approach to faculty development to include collaboration
     among the offices of Professional Development, Distance Education, and
     Information Technology known as the Apache Training and Development Group
     (Apache TAD)
         o Apache TAD established an e-presence in Apache Access under the
            Work Life tab to provide 24/7 availability to training resources
         o Apache TAD produced a training newsletter entitled, The Tomahawk, to
            announce upcoming development/training events
         o Apache TAD created a training calendar which is sent via weekly emails
            as well as housed in Apache Access under the Campus Calendar tab
         o Apache TAD designed a Compliance Training tab in Apache Access to
            assist the College in maintaining its required federal and state law training
            areas
         o Apache TAD generated a uniform evaluation form for all
            development/training opportunities offered by the College
     Strengthened the expectation that all faculty participate in faculty development by
     adding that participation to the faculty evaluation process

09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 10
Directions for Next Year:
       Produce a Faculty Development Plan
       Upgrade Convocation by securing nationally-recognized speakers
       Develop a professional development library for faculty use. The library should
       include books, journals, and DVDs that explore 21st century teaching and
       learning topics like the mission of community colleges, adult learning, and
       multiple generations in the classroom
       Develop a coordinated faculty professional development plan that focuses on
       Achieving the Dream and the Quality Enhancement Plan

Long Range Direction:
     Form an Academy of Professors. The purpose of this academy is to form a train-
     the-trainer culture at the College by encouraging those who have attended a
     conference/workshop/seminar to return to campus and share the newly-gained
     knowledge and/or skills with colleagues
     Begin documentation to track impact of faculty development upon employee
     retention. Data should be examined to determine if the mandate of engaging in
     professional development has helped the College retain faculty after their first
     year, third year, and fifth year

Areas Where Support is Needed:
      New funding is needed to secure nationally-recognized speakers for Convocation
      New funding is needed to generate stipends for the Academy of Professors
      New funding is needed to purchase software for a Professional Development
      Tracking Database. The purpose of this database is to document in one place
      the portfolio of continuous improvement of all faculty
      Develop a system to reward continuous faculty development


Objective 1.6: Learning Resources – Provide students and faculty
with the services needed to support learning
                                     Library Services

Accomplishments:
     On the College-Wide Assessment of Services survey in Spring 2010, Library
     Services tied at 89% with Distance Education for the most highly rated programs
     on campus. This is the second year Library Services has been rated as one of
     the most satisfactory programs on campus
     Completed the Five-Year Administrative Departmental Review Self-Study Survey
     for Library Services
     Became more ADA compliant with the addition of a lift and an ADA accessible
     bathroom
     Installed 79 new desktop computers and 2 new printers in the Vaughn Electronic
     Research Center (VERC) open computer lab. This completes the renovation of
     the facility begun Fall 2008


09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 11
       Worked cooperatively with the TJC Foundation, TJC Faculty Senate, and the
       Scholarship Office to coordinate and develop the Book Bank Collection
       (textbooks made available to students who could not otherwise afford them)
       Worked with Graphic Arts department to develop a library icon to be used as
       branding for Vaughn Library




       Instituted the first systematic weeding of obsolete and outdated books and
       microfilm collections
       Instituted first green initiative by joining Better World Books (BWB) whereby
       discarded books are recycled by shipping them to BWB. These books, which are
       saved from landfills, are used to promote literacy in third world countries with
       proceeds going to both Vaughn Library and the Literacy Council of America
       Hosted Constitution Day activities
       Hosted a day-long copyright workshop for regional librarians as well as TJC
       faculty and staff
       Fully participated in the SACS Self-Study. Most of the full-time library staff were
       assigned to a SACS Self-Study committee or sub-committee
       Began developing a library module for FYE
       Added Meebo, an online, real-time reference chat service for patrons. This
       service is manned during library open hours
       Added the following databases to the list of those currently offered in providing
       24/7 desktop delivery to our patrons:
           o LexisNexis
           o First Research
           o Hoover’s Online
           o Salem History
           o Salem Science
           o Salem Literature
           o IPA Source (for the music department)
       Currently in the process of adding LibGuides and LibAnswers, a hosted system
       which consolidates many reference tasks into one easy-to-use customizable
       system. This system is expected to be online by Fall 2010
       Currently working to update information in order to transfer the library website to
       the new college template
       Gained approval to add a fourth professional librarian position and expect to hire
       for this position by Summer 2010
       Reorganized and improved the physical layout of the library facilities:
           o Painted all interior walls (public side) of the library
           o Reinforced the Absolute Quiet Zone with sound-muffling partitions


09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 12
           o Moved the online card catalog machines to a more central location while
               opening up areas in which to expand seating
           o Re-arranged the microfilm and periodical index areas
           o Set to move periodical racks from current location to accommodate
               downsizing periodical collection (unbound) and future plans for a cyber-
               café
           o Set to build a counter-height bar with electrical outlets for laptop users on
               the first floor
       Undergoing summer renovations for:
           o Replacing the existing flat roof with a PVC type roof
           o Replacing all three air handlers for HVAC efficiency
           o Replacing all windows and doors for energy efficiency
           o Gutting and renovating existing public and staff bathrooms
       Became a member of the Smith County Area Librarians (SALT) group, working to
       organize the second annual East Texas Book Fest to be held in September 2010
       By direction of Dr. Hayes, Provost, formed a committee to study and develop a
       procedure to gather and compile campus-wide information on community service
       activities as performed by our students, staff, and faculty
       Contacted Einstein Brothers Bagels regarding establishing and running a cyber-
       café in the library. Discussions are underway at this time
       Worked with Dental Hygiene department to assure compliance with their
       accrediting agency requirements
       Assisted the Tyler Museum of Art with materials for an exhibit on Curtis Edwards
       currently running through August
       Updated library information in TJC Board Policy Manual
       Improved internal procedure for ordering books
       Worked with Marc Chinoy, consultant, on developing library mission and vision
       statements
       Comparison of statistics from 2008-2009 and from 2009-2010 to date:
                                  September 2008         September 2009
                                 thru August 2009        thru April 2010*           +/-
       Gate Count                             217,500               232,195        + 14,695
       # Students in
       Tours/Demos/Study
       Halls/In-Library Use                     8,270                  7,090         - 1,180
       Patrons checked in
       VERC computer lab                       39,576                 65,515       + 25,939
       Items Circulated                        20,322                 19,389           - 933
       Database searches                       24,599                 25,417           + 818
       Book Bank
       checkouts                                1,499                  1,656           + 157
       Volumes added to
       book collection                          2,168                  1,272           - 896
       # of Directional
       Questions                                3,008                 11,061        + 8,053
       # of Reference
       Questions                                  856                    986           + 130

09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 13
Directions for Next Year:
       Shift the library environment from the traditional library services model to the
       information commons model by:
           o Redesigning the library web pages to conform with college-wide
               templates and to make information more transparent to the user
           o Continuing to build and expand the information literacy module in FYE
           o Facilitate student and faculty interaction and serendipitous learning
               through the redesign and remodel of existing physical space in order to
               create an in-house library teaching lab, a quiet study zone, and a cyber-
               café
           o Replacing existing study carrels and tables with areas more conducive to
               group study and computer use
       Gain college-wide recognition and cooperation as the formal archives of Tyler
       Junior College
       Become the repository for all records on community/public service projects
       undertaken by Tyler Junior College faculty, staff, and students
       Strengthen information resources to support the College’s curriculum and
       mission
       Promote the use of electronic resources to students and faculty

Long Range Direction:
     Begin planning for migration to new Integrated Library System (ILS) such as
     SirsiDynix’s Symphony or other system. The current upgrade will get us through
     2015
     Growth and expansion of the TJC Archives program
     Systematic yearly replacement and growth of library furniture (study tables,
     chairs, etc)
     Information literacy programs as necessitated by the College’s QEP
     Continue the shift from traditional library services model to information commons
     model with emphasis on 24/7 desktop delivery of information resources

Areas Where Support Is Needed:
      Increased communication between and support from the College
      faculty and the library to align cooperatively defined educational goals
    Increased support and communication from IT and the College webmaster to
       provide expeditious information delivery allowing 24/7 access to library
      information through mobile phones, laptops, desktops, e-readers, and other
      social networking tools increasingly expected by and necessary to our patrons
    Increased staffing to accommodate the increasing enrollment and the expanded
      services provided by library services (reference, resource sharing, archives, and
      community service clearinghouse)
    Funding to adapt physical areas of the library facilities in order to better facilitate
      interaction and serendipitous learning (library classroom for library tours and
      database demonstrations, cyber-café, quiet study areas, small group study
      areas, personal laptop use)



09-10 Semi-Annual Strategic Plan Report 5/18/10                                       Page 14
                                   Distance Education

Accomplishments:
     Offered Online Degrees and Certificates - Currently thirty-five degrees and
     certificates are offered wholly or substantially online. Twenty-four of our degrees
     and certificates are over 70% online. Two of our degrees are offered completely
     online and one of those (Health Information Technologies) is offered exclusively
     online with no in-class alternative. In addition, our core curriculum requirements
     for transfer can be obtained entirely online
     Continued Course Certification – So far in 2009-2010, 43 courses have been
     certified as showing compliance with the Tyler Junior College Distance Education
     course standards. Course development stipends were paid to those faculty who
     applied and were qualified for the stipend
     Surveyed Each Distance Course - Each online or hybrid course is surveyed at
     the end of each long semester using the Distance Education End of Course
     Survey, which is designed to provide faculty with feedback to be used for course
     improvement. This year faculty will begin the process of documenting how
     survey results were used to improve their courses
     Provided Faculty Training
         o Faculty Certification Training - The Distance Education Department has
             established standards for faculty training. Each faculty member who
             desires to teach an online or hybrid course must complete required
             training to be certified to teach these types of courses. Currently 164
             faculty have been trained and certified to teach a distance course (online
             and hybrid). An additional 12 faculty are expected to be certified later in
             the summer
         o Additional Faculty Development – Additional faculty training in both
             distance pedagogy and instructional technology is provided throughout
             the fall, spring, and summer semesters
         o May Training Conference - A time of focused training is offered each
             year during the week following final exams in May. The Distance
             Education May Training Conference provides a wide variety of training
             sessions taught by distance education staff, TJC faculty, and outside
             speakers and instructors
     Continued Hybrid Best Practices Training – This past year has seen an increase
     in the use of hybrid classes. To prepare faculty to teach using this delivery
     method the Distance Education department in partnership with distance faculty
     have continued to provide a best practices instruction class which is taken by all
     potential hybrid course instructors to help them prepare to develop and teach a
     hybrid class. This training is in addition to the required training for all faculty who
     teach distance courses
     Implemented the Virtual Office Hours Policy- under this policy faculty members
     who teach distance classes can now schedule official office hours in the evening
     and on weekends when their online students are more likely to need their help
     Implemented Two Online Resource Repositories - The Distance Education
     Department has subscribed to two online resource repositories, the Dallas
     Telelearning Digital Resource Repository and the Intelecom Digital Resources
     Network. Training was offered to faculty to make use of these resources
09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 15
       Incorporated Instructional Technology
            o Lecture Capture Software Adopted – During the fall and spring semesters
               Distance Education sponsored trails of two lecture capture solutions -
               Tegrity Campus 2.0 and Panopto CourseCast. Panopto Coursecast
               proved to be the best solution and was adopted by the Distance Education
               department as the college’s lecture capture solution
            o Elluminate – Use of Elluminate continued to spread with more faculty
               using this software that provides Internet-based virtual classrooms where
               meetings between faculty and any number of students can take place in a
               real-time environment. This software has also proven valuable as a
               communication tool used with virtual office hours. Elluminate allows
               students and faculty to connect to their virtual classroom via the Internet
               where they can communicate verbally with high-quality audio as well as
               visually if each participant has a web camera. In addition, the faculty
               member can share his or her computer desktop or a digital whiteboard
               with all participants
            o Use of Flip Video Camcorder – an inexpensive camcorder that can be
               used by faculty to create their own videos. Also includes software to
               enable video production
            o Screencast.com – the Distance Education Department has established an
               account with Screencast.com to enable faculty to easily post their videos
               for sharing with students.
            o Camtasia Studio – allows you to create podcasts (audio or your voice) and
               screencasts (video that includes your voice and everything that happens
               on your computer screen)
            o Impatica – used to shrink the size of a PowerPoint presentation for
               streaming to students over the Web
            o Questionmark Perception – online testing software used by faculty and the
               Testing Center to allow students to test via computer
            o Respondus – a software tool for creating and managing exams that can
               be printed on paper or published directly to a faculty member’s course in
               Apache Online so that students can then take the exam online
            o Study Mate – allows for the easy creation of online study activities such as
               flash cards, crossword puzzles, matching, image labeling, timelines, and
               many others
            o Digital Tablet – allows professors to write on paper with a pen but have
               the writing displayed on their computer screens, which can be shared with
               their students in real time
       Initiated a relationship with a text aggregation company to provide campus-wide
       texting services to the College. Through this service faculty and staff will be able
       to send directed text messages via Internet browser to students and staff.
       Developed an online professional development portfolio system that will allow for
       the scheduling and tracking of faculty and staff professional development
Directions for Next Year:
       Consider the addition of ADA standards to the Distance Education course
       standards


09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 16
       Consider the development of an online College presence to make it easier for
       students to enroll in distance education classes and to facilitate student
       completion of complete degrees online or largely online
       Provide leadership in the implementation of the campus-wide texting service
       Continue to encourage and facilitate the delivery of more online and hybrid
       courses, resulting in more fully online degrees
       Continue the certification of distance courses with the eventual goal of having all
       of the online and hybrid courses in a continuing improvement cycle
       Implement the Panopto lecture capture solution across campus
       Design and implement more flexible training opportunities for faculty
       Provide leadership in the implementation of the professional development
       portfolio system
       Discover more outside professional development opportunities for distance
       faculty and facilitate faculty involvement
       Review and consider TJC courses for TXVSN

   Long Range Direction:
     Continue to assess our current learning management system (Blackboard CE 6)
     along with potential alternatives to continue to provide a cutting edge virtual
     learning environment that best facilitates student learning
     Continue to improve the Distance Education Course Standards to reflect
     excellence in online and hybrid course design
     Continue to incorporate flexibility and appropriate convenience into faculty
     training
     Assess the effect of course certification on student retention, student satisfaction,
     and student performance
     Develop training and management methodologies for working with adjunct faculty
     who teach online for the College but do not reside locally and are not able to
     come to campus
     Assess any needed expansion of the Distance Education Department to meet
     the demands of faculty and students

Areas Where Support Is Needed:
      Funding to continue to support faculty development stipends
      Expansion of the College’s testing center
      Continue the excellent cooperation and support that Distance Education receives
      from the College’s Information Technology (IT) department and from the
      Provost’s office




09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 17
                       GOAL 2: STUDENT SUCCESS

OBJECTIVE 2.1: Academic Success – Recruit, retain, record and
monitor the academic progress of all Tyler Junior College students
                                 Academic Advising
Accomplishments:
     Assigned advising caseloads—For retention tracking purposes, 1,851 first time
     full time students were divided and assigned to ten Academic Advisors. Advisors
     are contacting this cohort group each semester by email through Apache Access
     or Groupwise to encourage early advisement and registration each semester.
     The percentage of students returning for the spring semester according to each
     Advisor’s caseload tracking ranged from 73% to 84%. Overall, 80% of the
     students on the caseloads returned for spring 2010. In comparison, 78% of 08-
     09 caseloads returned for spring 2009. This is a 2% increase in returning
     students
     Implemented Freshman Group Advisement Sessions for incoming Fall 2010
     students during March and April. Personalized letters were sent to incoming 17-
     19 year old students accepted for admission to TJC. Sessions were customized
     according to the academic school and major. Approximately 230 students have
     attended so far to learn important advising information including, choosing
     majors, placement, building schedules and how to register themselves
     Scheduled Freshman Group Advisement Week for May 17-20, 2010
     Personalized letters will be sent to students identified by Academic Advising
     office
     Director given access to the new Campus Advisement Map shell to keep updated
     for use by the entire campus
     Student satisfaction with TJC advising services from the CCSSE and SENSE
     surveys which noted that our scores fell ―notably above‖ the college cohort
     benchmarks
     During the year Advisors participated in several Mini Advising/Registration
     sessions that helped with the early registration of returning and new students as
     well as opportunities for Advisors to assist and learn from each other

Directions for Next Year:
       Centralize Advisors. The Advisors from Nursing & Health Professions must be
       relocated for possibly one year while Genecov is being remodeled. The Director
       of Advising proposes a‖ one-time‖ move of this group to centralize with the other
       non-transfer Career Technical Advisors from Business & Technology Programs
       into one location to be determined, or ideally with the transfer major Advisors in
       Rogers Student Center, in a location to be determined
       Hire an additional two (2 ) Academic Advisors to help handle the huge increase
       in student traffic we are experiencing; continue to provide good services that
       improve student persistence and retention; cut down on student wait times that
       sometimes reach 3-4 hours; and prevent Advisor burnout due to the 1,100 plus
       unduplicated Student/Advisor ratio

09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 18
       Work with Center for Student Life to develop a plan for utilizing the Rogers
       information desk as an intake/triage/quick answer area for Advising, CSLI,
       Support Services, and possibly Judicial
       Work on plan with other stakeholders for possible ―One Stop‖ location for
       advising, testing, career services and support services in Rogers Student Center
       Install Computer Kiosks for Advising centers in Rogers, Genecov and Pirtle or
       new area, for student use before and after advisement to look up important
       advising info, register for courses and pay
       Continue group advising sessions
       Continue tracking our 2009-10 caseloads and create new caseloads based on
       the Group Advising attendees for incoming Fall 2010 students
       Continue monitoring student satisfaction with Academic Advising
       Continue to improve the Advising website to provide the best possible
       information for students, guide students into Apache Access for Advising tutorials
       and encourage their use of their TJC email address as a means for staying in
       contact with their Academic Advisor. Advising tools for Academic Advisors and
       Faculty Advisors will be added as well
       Move Academic Advisor (Athletics) to Wagstaff after renovation is completed to
       provide even better services to that student group. This move is anticipated for
       November 2010
       Develop signed degree plans
       Request document imaging services for our Advising offices for our signed
       degree plans and advising documents
       Recommend implementation of a shared advising model for the campus to
       include Faculty Advisors after students have declared a major and attained a to
       be determined number of college credit hours

Long Range Direction:
     Maintain enough Academic Advisors to provide quality front line services to our
     11,000 plus student population; students/parents who are still shopping for a
     college to attend; and the expected increase in enrollment for Fall 2010 and
     beyond
     Improve Academic Advisor salaries to a competitive level to hire and retain
     experienced, effective Advisors to aid success and retention of students

Areas Where Support is Needed:
      Funding for relocating Allied Health Advising office due to Genecov remodel,
      preferably to a permanent location with other Career Technical and close to
      Transfer Advisors in Rogers
      Funding to hire two additional Academic Advisors, one for AHN and one for
      University Studies to handle the increasing student enrollment and continue
      providing quality front line services
      Funding to modify the Rogers Information Desk as a one stop intake area

                                 Admissions/Dual Credit
Accomplishments:
     TACRAO Recruiting

09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 19
          o Expanded recruitment schedule to include San Antonio, Gulf Coast, and
             Beaumont areas
          o Covered Dallas, Houston, Fort Worth, Austin and East Texas areas
          o Expanded staff to 3 full time recruiters and 1 dual credit recruiter
       Preview Day
          o Hosted Fall and Spring Preview Days
          o Spring Preview shown to have more interest

Directions for Next Year:
       Implementation of document imaging (Xtender) to reduce turnaround time
       Scan all records received after May 1, 2010 and document within Banner
       Work on all other student records received prior to May 1, 2010 starting
       September 1, 2010
       Promote Spring Preview Day

Long Range Direction:
     Have an automated process from online applicants into the Banner system
     Create an Enrollment Plan that would assist in recruitment efforts, giving
     recruiters guidelines and goals to reach
     Target and perform more effective recruiting
     Scan all student records beginning with the students that entered in 1926 by
     December 2012

Areas Where Support is Needed:
      More staff
      Hire a Data Coordinator to assist in making many of our processes more
      automated and green
      Need to have more updated and relevant recruitment materials such as view
      books, road pieces, brochures, etc to use while traveling on the road and
      speaking to prospective parents, students, teachers and counselors

                              First Year Experience
Accomplishments:
     Apache Orientation: FYE oversaw over 1700 new students during the day and a
     half Apache Orientation – 85 % were registered prior to late registration for the
     Fall semester
     Apache Parent Orientation: Over 500 parents attended the one day sessions
     TJC Parent & Family Association: With the help of TJC’s Alumni Association,
     FYE established the TJC Parent & Family Association in fall of 2009. Currently,
     there are 30 members
     Apache Chiefs: A recognized organization through Student Senate. Currently,
     there are 3 leaders and 19 members
     First Year Experience Course (FFYE 0100):
         o Created an online course that is module based to aid students in
            navigating TJC


09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 20
          o Discussed services offered, financial aid processes, campus publications,
             judicial services, and Apache Access
       Various Student Programs:
          o Hosted Camp Apache - 247 students attended this event which featured
             games, food and a movie on the lawn
          o Sponsored the TJC Community Service Fair, where 31 nonprofit agencies
             were invited to speak to students about their organization

Directions for Next Year:
       Establish a true First Year Experience format for students that are new to college
       Establish a required TJC orientation course for all incoming students to take,
       regardless of age or transfer status
       Continue to improve newly named College Orientation Course (CORI 0100)
       Continue with programs for parents, increasing the number of members in the
       TJC Parent & Family Association
       Create a newsletter and website specifically for TJC parents

Long Range Direction:
     Include an FYE session for other TJC sites
     Establish a spring FYE session for incoming students
     Expand College Orientation Course to include both 8 week semesters and
     summer semesters
     Establish a common reader program
     Establish Freshmen Interest Groups or Learning Communities
     Establish academic series

Areas Where Support is Needed:
      Professional staff will be needed in order to maintain a level of professionalism
      and to ensure FERPA requirements
      Need adjunct faculty to teach the CORI 0100 course

                          Residential Life and Housing
Accomplishments:
     Fall 2009 - 250 students returned to on-campus Housing that lived with us in the
     Spring
     Fall 2009 – 250+ students on the waiting list and we were at 100% occupancy.
     Spring 2010 – 800+ students returned to on-campus Housing
     During Spring 2010 renewal for student to inform us their intentions for the Fall
     and over 700 responded that they wanted to return to on-campus Housing

Directions for Next Year:
       Fall 2010 – increase to 300 students return from Spring 2010
       Increase to 12 class hours (or full time status) as a campus living requirement
       Spring 2011 – increase to a 75% return rate
       Update web-site to ensure that all information is correct and user friendly
       Give campus counselors more information
       Survey students more about specific reasons they stay or don’t stay
09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 21
       Create more learning communities in the halls

Long Range Direction:
     More Learning Communities around campus. Buildings and floors dedicated to
     certain groups
     Incorporate more ―best practices‖ into Residence Halls
     Look at building a new hall to be able to offer students more up to date
     Residence Hall

Areas Where Support is Needed:
      Continue to update buildings so that they are student friendly
      Install ventilation systems in halls that are lacking it, specifically in bathrooms

                                Transcript Evaluation
Accomplishments:
     Decreased the length of time it takes for a student to receive an evaluation of
     their transcript

Directions for Next Year:
       Evaluate all transcripts received in 2009 and 2010 by September 1, 2010
       Have all transcripts received by admitted students evaluated within 4 weeks of
       receipt of the transcript
       Complete the entering of catalog data from institutions across the US by the end
       of the 2010-2011 academic year

Long Range Direction:
     Evaluation of all transcripts received from admitted students within two (2) weeks
     of receipt of the transcript

Areas Where Support is Needed:
      Work with IT to implement automatic downloads in many of the data processing
      functions of the Registrar’s office

                         Academic Probation and Suspension
Accomplishments:
     Monitored students on academic suspension beginning with those students
     wanting to register for summer and fall 2010

Directions for Next Year:
       Continue the monitoring process of students that are on academic probation and
       suspension

Long Range Direction:
     Continue to support retention efforts with continuous monitoring of academic
     probation and suspension students

09-10 Semi-Annual Strategic Plan Report 5/18/10                                       Page 22
                                   Document Imaging
Accomplishments:
     Started the implementation of document imaging of all academic records. All
     records that are received after May 1, 2010 will be scanned and documented
     within Banner

Directions for Next Year:
       Begin scanning records received prior to May 1, 2010 in reverse chronological
       order starting with April 30, 2010
       Have all records for 2009-2010 scanned by November 1, 2010. The Registrar’s
       office will continue scanning all documents received during this time period as
       well
       After the completion of 2009-2010 records, all permanent files that have been
       created within the past seven (7) years will be scanned and should be completed
       by September 1, 2011

Long Range Direction:
     Progression of the scanning of all student records beginning with the students
     that entered in 1926 will be completed prior to the end of 2012

Areas Where Support is Needed:
      Conversion of all student records on microfilm to CD’s
      Additional personnel or a contract with an appropriate company will be needed to
      convert all the basement records into electronic form

                              Early Alert Monitoring Systems
Accomplishments:
     The School of Academic Foundations piloted an Early Alert Monitoring Systems
     (EAMS) in the fall 2009 semester

Directions for Next Year:
       Conduct a larger pilot in the fall 2010 semester with academic courses not just
       college preparatory courses

Long Range Direction:
     Have full participation by all professors in all academic areas beginning in the fall
     2011 semester

Areas Where Support is Needed:
      All Academic Deans must have buy-in with the program, as well as the Provost,
      and the Executive Cabinet to accomplish these long range goals
      Relationship Management technology (communication tools) as well as
      electronic documentation will need to be done in order to keep statistics for these
      students and to track these students throughout their time at Tyler Junior College




09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 23
                               On-Line Registration
Accomplishments:
     Increased use of on-line portal for registration

Directions for Next Year:
       90% of students registered early prior to late registration and of that 90% 65% of
       those students will have registered on-line

Long Range Direction:
     Set one day of late registration and one day of administrative changes
     Have on-line registration being available off-campus during late registration

Areas Where Support is Needed:
      Continued support campus-wide in communicating to students when registration
      dates are, how to register on-line and when to see an advisor for registration will
      help with the success of this initiative


Objective 2.2: Student Life – Enhance the extent to which students
access academics, athletics and student life at Tyler Junior College
Accomplishments:

                          Center for Student Life & Involvement
       Created a Student Leadership Retreat (Ya-A-Te: Apache Leadership Retreat)
       Developed a monthly Club/Sponsor meeting for all Clubs & Organizations
       Developing the skeleton of a ―Leadership Officers Training‖ to help enhance
       leadership skills for Organizational Officers
       Extended Blockbuster Concert Series (BCS) to include mini-outdoor concerts in
       front of the RSC
       Enhanced the Parents Weekend program by strategically incorporating key
       organizations that could increase participation and attendance (Apache Belles,
       Apache Band, TJC Cheerleaders, etc.)
       Developed collaboration with Residential Life & Housing to help our student
       become more aware of the potential dangers during Spring Break
       Created a new way of programming on campus with our Apache Activities
       Council (AAC). CSLI developed a guide for each person within AAC to assist in
       developing innovative and intentional programs that includes
       learning/educational outcomes
       Created a model for AAC to include in their program proposal. This model
       requires them to:
           o Create a GOAL
           o Create an OBJECTIVE
           o Develop ACTION STEPS
           o Include any BUDGET IMPLICATIONS
           o Provide an EXPECTED OUTCOME


09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 24
       Collaborated with Campus Safety in promoting a Nation-Wide initiative ―Enough
       is Enough!‖
       Represented the Texas Junior College Student Government Association
       (TJCSGA) as the ―President‖ school. TJCSGA has 62 Community College
       represented State-Wide. This year’s TJCSGA Executive Board was charged
       with preparing for next year’s ―Community College Day‖ in Austin, TX in
       connection with TACC and TCCTA. They were also in charge with planning the
       2013 TJCSGA Convention Site and negotiate prices and details
       Provided students with a new and enhanced look and feel for this year’s ―Spring
       Fling‖ by incorporating games and prizes donated by local vendors. Included
       Faculty/Staff’s family and Tyler community
       Competed with the Country Clubs/Bars by developing creative on-campus
       activities & dances
       Re-initiated the development of a Co-Curricular Transcript
       Investigated possible Student Life/Activities Internships from Texas A&M and
       SMU
       Created Focus Groups (students) to help drive programs and outcomes
       Developed a Student Life Student Assistant Training course

                               Residential Life & Housing
       Hosted Fall Fest
       Hosted 3 dances in the Fall
       Collaborated with CSLI, FYE, Campus Safety, and Tyler PD to educate students
       on Spring Break Safety
       Hosted Date Rape awareness Dance with Campus Safety
       Worked with CSLI to ensure that students knew about events that happened on
       campus during the Fall and Spring.

                               Intercollegiate Athletics
       Offered all Sporting Events FREE to all students
       Collaborated with Student Life with Game Day prizes and events
       Worked with Student Life in regards to facility management
       (Intramurals/Recreational Sports)
       Utilized Textcaster and Webcasting sporting events via live feeds

Directions for Next Year:

                        Center for Student Life & Involvement
       Encourage students during FYE Extravaganza to become involved early
       Provide additional training to student staff about campus events (not just Student
       Life Events)
       Develop a lecture series that include faculty/staff as committee members
       Provide some ―service learning‖ programs within the CSLI office
       Promote innovation and creativity within the student programming body by
       exposing them to some 4 year models (UT-Austin, Texas A&M, etc.)
       Provide more community service programs
       Create a Academic Year Calendar of Activities
09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 25
       Develop additional committees that include faculty/staff to encourage additional
       buy-in for the programs that we promote

                              Residential Life & Housing
       Change RHA to be more hall community specific
       Inform students during Orientation about activities and opportunities that living
       on-campus bring for them
       Co-Program with CSLI and FYE more campus wide programs
       Have more student centered programs around TJC promise number 3,
       Community Service
       Create Learning Communities on-campus such as Band, Honors, and
       Cheerleading

                                Intercollegiate Athletics
       Improve our Webcasting abilities
       Include additional sports within our Webcast
       Work with Student Life to generate commercial for events/activities during
       Webcasting commercial breaks
       Enhance Game Day environment
       Work with commercial vendors to assist in Game Day successes

Long Range Direction:

                          Center for Student Life & Involvement
       Explore new and strategic ways to program on campus
       Develop and/or create additional student meeting spaces and program spaces
       Develop TJC Student Life’s model to be considered as ―Best Practices‖
       Publish our accomplishment as articles in Student Life magazines/newsletters
       nation-wide. (i.e.: Campus Activities Magazine, Student Activities Magazine,
       etc.)
       Develop an internal newsletter about upcoming programs and highlight some of
       our rising student leaders
       Create a culture that embraces the development of Student Life
       Develop a ―Weekend Program‖ model
       Hire a Weekend Program Coordinator

                              Residential Life & Housing
       Create programs campus wide centered around the holistic student
       Create move-in Orientation for all students new to on-campus after move-in
       Start a Welcome Apache Program in which students can help new students to
       move in early and to get connected to getting involved at TJC
       Add to application a way for students with same majors to get grouped together.
       Create agency account for RHA to be able to fundraise

                                 Intercollegiate Athletics
       Turf Pat Hartley field
09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 26
       Construct an on-campus football field to accommodate the new turf field
       Add women’s Softball to fulfill Title IX
       Construct an on-campus baseball field and softball field

Areas Where Support is Needed:

                         Center for Student Life & Involvement
       Explore possibility of partnering with faculty on programs and service learning
       projects
       Need additional programming space for events

                           Residential Life & Housing
       Need a dedicated RHA budget

                                 Intercollegiate Athletics
       Add additional staff
         o Activities Coordinator
         o Sports Information Director
         o Strength/Conditioning Coach


Objective 2.3: Student Services—Provide support services and
career education
Accomplishments:
     Increased student satisfaction in counseling services
     Contacted additional health care agencies/providers for student referral list
     Provided presentations during Freshman Orientation regarding differences
     between high school and college, what to expect academically, emotionally and
     socially
     Increased student satisfaction in Testing Services
     Increased retention of students using disability services
     Provided disability services information by attending meetings and having
     information included in required faculty continuing education
     Increased accessibility to the second floor of the library for disabled students
     Provided mentoring program and weekly meetings for interpreters
     Continued presentations on Deaf Student Services by presenting to faculty,
     being included in required faculty orientation and providing handbook to faculty
     Located space to use as satellite testing location
     Targeted services for TRiO participants which included campus visits, provision
     of workshops and ongoing advising and monitoring
     Provided training to tutors to implement instruction in various skills with tutees in
     order to improve academic success
     Advertised the additional services tutors provide on campus and on Apache
     Access Web portal
     Began pilot study of EAMS (Early Alert Monitoring System) with College
     Preparatory courses
09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 27
       Career Services continued to serve as platinum East Texas Workforce Solutions
       sponsor
       Career Services established a working partnership with the Residence Life and
       Housing and TRiO departments
       Trio and Disability Services attended advisor training and began to advising their
       own students
       Facilitated discussions to move funding from Perkins to Institutional funds

Directions for Next Year:
       Continue to monitor student satisfaction in testing and counseling services
       Continue to contact area health care agencies/providers
       Continue to increase retention of students using disability services
       Continue to provide disability services information to students and faculty
       Continue mentoring program and weekly meetings for interpreters
       Continue presentations on Deaf Student Services
       Hire one more full time interpreter to ensure full access for deaf students
       Offer Accuplacer testing to local high school students
       Continue to work towards library space renovation to place a satellite testing
       location to improve testing services to students
       Continue training tutors to implement instruction in various skills with tutees in
       order to improve academic success
       Continue to advertise the additional services tutors provide on campus and on
       Apache Access Web portal
       Organize a student focus group to ascertain students’ experience in the Testing
       Center
       Incorporate the TypeFocus personality assessment and the Career Decision
       Making System into the FFYE modules
       Add GED testing dates to schedule
       Update the Career Services website
       Continue relationship and referral process between Perkins Grant Coordinator
       and Support Services

Long Range Direction:
     Automate referral system to crisis counseling by establishing the Early Alert
     Monitoring System (EAMS) in which faculty will be able to access an online
     referral form to ease the referral process
     Build a ―one-stop-shop‖ for students. Have testing and all advising in one central
     location
     Present sessions in Freshman Orientation, First Year Experience, and
     classrooms to increase awareness of typical mental health difficulties college
     students face and the resources available
     Continue to focus on retaining disability services students
     Continue to focus on providing disability services and recruit students to seek
     services
     Hire a full-time employee to focus on GED registration, testing, and files
     Improve access on campus for disabled students

09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 28
       Continue to seek out highly qualified interpreting mentors and continuing
       education opportunities for interpreters in order to maintain high standards for
       services
       Improve faculty awareness of Deaf Student Services
       Enlarge existing Testing Center or locate space to use as satellite testing location
       Need support to compile data when TRiO grant needs to be written for
       competition
       Develop an Alumni Mentoring Program to connect current students with alumni in
       their field of interest
       Continue monitoring data regarding the effectiveness for tutoring as it relates to
       retention, course, completion, improved grades in the subject tutored and
       improved overall GPA
       Expand skills and strategies of tutors
       Acquire NACElink Symplicity which serves as a comprehensive job source;
       resume builder, and Career Services manager

Areas Where Support is Needed:
      Need to hire more counselors and/or establish ease of immediate referral to
      community mental health resources
      Need additional personnel to check on disability students
      Need more money to assist disability services students with resources
      Need additional time and manpower to provide disability services outreach
      Need additional focus and funding on automatic doors and smoothing down
      sidewalks
      Need more competitive pay-rate for interpreters
      Need additional full-time interpreters
      Permission for Deaf Student Services personnel to speak at faculty/school
      meetings at the beginning of each semester
      Dean and Department chair support and encouragement for faculty to review the
      Deaf Services Survival Guide if they have deaf or hard-of-hearing students in
      classes
      Increase number of computers in Testing Center
      Increase testing staff members to proctor satellite location(s)
      A regularly scheduled grade report being given to tutoring
      Additional IT support for tutoring database maintenance
      Dedicated math tutoring lab with computers in order to assist students
      Additional space and technology for tutors to use in provision of services
      Funding is needed to raise tutor payrates in order to maintain the slight elevation
      over minimum wage
      Increase staffing in Career Services


Objective 2.4: Financial Aid and Scholarships – Ensure the capability
of all qualified students to participate



09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 29
Accomplishments:
     Scholarship office processed 570 scholarship applications. 221 (approximately
     39%) of those applicants were awarded some type of scholarship from TJC
     Scholarship office processed awards totaling $3,170,684.70 for 1,536 students
     Financial aid awarded to 7151 students as of March 31st of this award year. This
     is a 27.67% increase over last year at the same time
     All limited allocation fund programs are expected to be expended at 100% by the
     end of the summer awarding period

Directions for Next Year:
       Continue to process all available aid to students
       Award 100% of TJC funded scholarships
       Launch a true on-line scholarship application (applicants will be able to submit
       application on-line)
       Continue to disburse aid to all eligible students and to award limited allocation
       fund programs at 100%

Long Range Direction:
     Increase scholarship applicant pool
     Use scholarship programs to recruit strong academic students by early
     identification through standardized test scores and/or dual credit enrollment
     Improve the aid delivery process so that is a faster delivery and more ―user
     friendly‖

Areas Where Support is Needed:
      Collaboration with admissions and/or registrar as well as support from technology
      staff will be needed to make planned improvements
      Technology staff and resources will be needed to make planned improvements


Objective 2.5: Student Management—Provide a Safe and Secure
Living and Learning Community
                            Student Judicial Programs
Accomplishments:
     Added new dress guideline to Student Code of Conduct
     Responded promptly to incident/offense reports
     Adjudicated cases in a timely manner
     Attended TJC functions to make sure students are adhering to Student Code of
     Conduct
     Worked with Residential Life and gave presentation to students about Student
     Code of Conduct
     Spoke to Student Athletes about Campus Civility
     Presented a ―Campus Civility‖ Workshop to Faculty and Staff
     Attended 14th Annual Texas Higher Ed Law, Association for Student Conduct
     Administrators, and Assessment Conferences

09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 30
Directions for Next Year:
     Implement an Early Intervention process for Student Code of Conduct in
     Classroom
     Present a ―Campus Civility‖ Workshop during Convocation Week
     Present a ―Pull Your Pants up Campaign‖ and Dress for Success Seminar along
     with Career Services
     Serve on Campus Safety Task Force to improve overall safety, security, and
     climate
     Implement mandatory Campus Wide Lanyards to be worn by all students for
     Security Purposes
     Attend Professional Development Conferences

Long Range Direction:
     Create a Student Development/Early Intervention Position to help students at risk

Areas Where Support is Needed:
      Need a part-time person to help with adjudication of cases and a Judicial
      Programs Annual Budget

                                    Campus Safety
Accomplishments:
     Students were satisfied or very satisfied with their safety/security while on
     campus
     Compiled and submitted campus incident/offense reports in a timely manner to
     the proper authorities
     No campus safety officer was engaged in any act of racial profiling
     Continued to work with Residential Life personnel on a variety of safety issues
     Collaborated with Residential Life personnel to make safety presentations in the
     dorms, meeting with students regarding personal safety and sexual assault
     prevention
     Provided immediate 24/7 response to calls for service which ranged from routine
     reports to providing first responder to major campus incidents
     Provided visibility on campus through vehicle patrol, foot patrol, golf cart patrol,
     and bicycle patrol
     Co-presented at three higher education annual conferences. The program
     presented was entitled ―Taking the Fear out of Evacuation‖—Medical Special
     Needs Shelters
         o September 2009- TOAL annual conference held in San Marcos, TX
         o September 2009- TACCCSAA annual conference held at TJC
         o November 2009- NACAS annual national conference held in Honolulu, HI
     Presented a professional session to College faculty/staff on Campus Safety
     Updates giving the latest information regarding emergency preparedness, what
     to know and do during inclement weather, general safety information, and
     reporting incidents
     Attended the 14th annual Texas Higher Education Law Conference at University
     of North Texas

09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 31
       Initiated a joint narcotics operations on campus that lead to multiple arrests for
       individuals selling narcotics on campus. Campus Safety, in conjunction with the
       Tyler Police Department is working to ensure a drug-free campus environment
       Random canine drug sniffs through Residential Life
       Sponsored the Enough is Enough: Stop the Violence awareness day event
       Hired additional personnel:
            o One guard position upgraded to an officer position
            o One guard currently enrolled in the TJC Police Academy. Upon
               successful graduation on May 21st, the individual will be promoted to an
               officer
            o Two newly created officer positions, effective 01/01/2010
       Purchased and implemented IP web-based campus video system
       Purchased and implemented a module in BOSSCARS for hand-held ticket
       writers including bar-coded parking permits
       Purchased and implemented a new campus ID card system
       Completed Five Year Unit Review

Directions for Next Year:
       Implement hand-held ticket writers and increase efficiency of data entry in
       BOSSCARS
       Continue crime prevention and personal safety presentations to student and
       employee groups
       Review Campus Safety staffing levels
       Serve on the Campus Safety Task Force to improve overall safety, security, and
       climate of the campus. This will include consideration of the concept Crime
       Prevention by Environmental Design (CPED)
       Upgrade the campus safety fleet vehicles in both quantity and quality

Long Range Direction:
     Increase the number of Campus Safety personnel in line with national staffing
     averages
     Implement recommendations from the Campus Safety Task Force

                     Center for Student Life and Involvement
Accomplishments:
     Provided TJC students with an annual Leadership Retreat presented as ―YA-A-
     TE: Apache Leadership Retreat‖. This is a leadership retreat that is designed
     to help students become more equipped with the information about our campus
     and the benefits of becoming more involved in Student Life. It is strategically
     planned with our top faculty and staff providing leadership workshops as well as
     team building activities that will help cultivate new bonds and enhance campus
     engagement
     Afforded students with an opportunity to understand the complexity of
     relationship maintenance and courtship, civility on campus, and provided a game
     show titled, ―You Got Game?‖ to test our students honor and integrity which was
     hosted by Comedian ―Ron-G‖. During the show, members of the Apache
09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 32
       Activities Councils (AAC) performed skits designed to show some common
       relationship problem. Within that show Campus Safety gave a Power point
       lecture about Dating Violence and introduced a nation-wide campaign ―Enough
       is Enough‖ Help End Campus Violence in America
       Hosted a build-up concert with ―Ember‖. This event was a mini Concert that
       Student Life sponsored, and collaborated with Campus Safety and community
       business leaders to help promote ―Enough is Enough‖
       Hosted Blockbuster Concert Series (BCS). We were host to Gym Class Heroes
       in the Fall 2009 and The New Boys & Switchfoot (Spring 2010) in the Spring.
       AAC learned to collaborate with other organizations/clubs to produce a concert
       together from beginning to end. This event brought many different cultures
       together
       Hosted Spring Break Safety Awareness Week (collaborated with Residential Life
       and Housing). Students were informed about the repercussions of unprotected
       sex, drinking & driving, and drug use by several local agencies
       Hosted Parents Weekend- which is a program where parent visit their kids and
       have an opportunity to capture a snapshot of Apache Life
       Hosted Spring Fling – free food and games for students which also included
       faculty/staff. The objective was to increase dialogue between faculty/staff and
       students outside the classroom, and the norm of day-to-day operations

Directions for Next Year:
       Promote more collaborative programming with other departments within the
       Division of Student Affairs
       Form stronger committees by inviting individuals who would provide progressive
       feedback
       Establish a rigid calendar for traditional events
       Expand programming by establishing aggressive feedback from the stakeholders
       through focus groups and surveys
       Offer more quality events rather than quantity

Long Range Direction:
     Establish more partnerships with other departments within student affairs as well
     as academic affairs
     Provide more educational services that will help student complete college
     Reaffirm a culture of a vibrant student life

Areas Where Support is Needed:
      Support from faculty and staff in promoting and advertising events
      A rigid budget allocated to Parents Weekend and YA-A-TE
      Providing Student Life with a dedicated area of space to hosts events




09-10 Semi-Annual Strategic Plan Report 5/18/10                                 Page 33
                              Residential Life and Housing
Accomplishments:
     Hosted Spring Break Safety Week:
          o Fair: about 50 students came out for presentations about safety during
             Spring Break presented by different campus and community entities
          o Dance with a Twist: About 130 students came out to what they thought
             was your typical campus dance until we turned on the lights and talked to
             them about being safe while they are out and different information about
             date rape
          o Drinking Goggles: About 50 students came out to see what it looks like
             when trying to do different activities while drunk with drunk goggles. Tyler
             PD and MADD came out and talked to students about the dangers of
             driving while intoxicated
     Initiated an Easter Egg Hunt: This program was hosted by 60 RHA student
     volunteers where they were in charge of the whole event from running different
     craft booths, making a variety of foods, and hiding over 1500 Easter Eggs. We
     invited faculty, staff and the community to this program and had about 50
     children in attendance
     Created a new Housing committee where a group of Resident Directors created
     Educational Bulletin Boards that each hall had in a common area and was
     changed out each month

Directions for Next Year:
       Create new living and learning communities in Ornelas Hall
       During training, really engrain into the staff about customer service and work to
       know our residents better through different group and one on one interactions
       During Orientation work to start building relationships with students that are going
       to reside on-campus
       Develop better relationships between Residential Life and Housing to better meet
       the needs of the residents through educational programming
       Reassess the programming wheel and make it more resident friendly to better
       meet the needs of the holistic student
       Create programming with Center of Student Life and Involvement
       Improve lighting outside of the residence halls. Host Campus Night Walk in the
       Fall and in the Spring with different areas of campus and residents
       Implement background checks for all students that live on-campus
       Continue to build on relationship with Campus Safety. Start meeting with them
       once a month with RDs to ensure that each area knows about things going on
       around campus

Long Range Direction:
     Work to create Resident Assistant Council place where they can go to work on
     different areas of their job and campus
     Install call boxes outside of residence halls for resident safety
     Expand Living & Learning Communities to other Residence Halls
     Create at least 1 Freshman Interest Group


09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 34
       Work to bring more faculty and staff into the Residence Halls to present
       Educational opportunities for students and also to connect with students outside
       of the classroom

Area Where Support is Needed:
      More funding in travel budget line so staff can travel to learn what other
      campuses are doing and networking
      More Student Activities program money to be able to do more programming in
      the Residence Halls




09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 35
                  GOAL 3: PLANNED DEVELOPMENT

Objective 3.1: Planned Strength – Establish formalized plans and
protocols for all aspects of the College
Accomplishments:
     Strategic Plan 2008-2011
     Assessment Plan
     Budget Plan
     General Education Plan
     Evaluation Plan

Directions for Next Year:
       Academic Master Plan
           o Survey potential students for interest
           o Review economic development data developed by local, regional and
               state institutions/agencies to identify workforce program needs
           o Collect and analyze enrollment data from K-12 districts in the TJC tax and
               service areas
           o Complete a trend analysis of course enrollments
           o Conduct a gap analysis of demand identified in the products from 1-4 vs.
               current capabilities
       Quality Enhancement Plan (Reading)
       Form a College Planning Standing Committee to engage the College in initiatives
       for the next Strategic Plan
       Strategic Plan 2011-2014

Long Range Direction:
     Enrollment Management Plan
     Facilities Plan
     Developmental Education Plan

Areas Where Support is Needed:
      Initiatives of Strategic Plan
      Stipends for General Education Readers and Scorers
      Reading Specialist
      Testing


Objective 3.2: Communication – Encourage open communication and
facilitate cooperation between administrative units
Accomplishments:
     Executive Cabinet Planning Retreats
     Assignment Tracking Worksheet

09-10 Semi-Annual Strategic Plan Report 5/18/10                                 Page 36
       Made SACS Compliance Certification document available on Reaffirmation
       website for the College and the community

Directions for Next Year:
       Academic Affairs Council Retreats
             o Faculty Handbook
             o Policies and Procedures
             o Budget

Areas Where Support is Needed:
      Resources for Retreats


Objective 3.3: Assessment – Coordinate campus-wide assessment
efforts
Accomplishments:
     Assessment Committee reviewed 2008-2009 Annual Assessment Reports of all
     academic units, reported results to Institutional Effectiveness, and assisted with
     needed corrections and revisions
     Academic units created Annual Assessment Plans for the 2009-2010 academic
     year and are in the process of completing assessments. Annual Assessment
     Reports complete by June 15
     Assessment Committee reviewed all academic units’ 2009-2010 Annual
     Assessment Plans, reported results to Institutional Effectiveness, and assisted
     with needed corrections and revisions
     General Education Committee completed several General Education
     assessments in the fall semester of 2009. Competencies assessed were
     reading, writing, speaking and listening. Plans are in place for spring semester
     2010 assessments of all of these as well as a first time assessment of critical
     thinking and problem solving
     College program reviews were completed by the following
     programs/departments:
         o Art
         o Automotive Technology
         o Behavioral Sciences
         o College Preparatory Reading
         o Heating, Air Conditioning and Refrigeration Technology
         o Home Economics
         o Medical Laboratory Technology
         o Paralegal
         o Radiologic Technology
         o Vision Care Technology
     College Program Review Committee provided training and orientation for the
     departments/programs which will be reviewed during the 2010 calendar year



09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 37
       Institutional Effectiveness personnel reviewed administrative units’ Annual
       Assessment Reports for 2007-2008 and 2008-2009 and assisted the units in
       correcting any problems of assessment or documentation
       Institutional Effectiveness personnel reviewed administrative units’ 2009-2010
       Annual Assessment Plans and assisted units with any problems
       Administrative Program reviews were completed by the following units:
           o Alumni Relations
           o Campus Safety
           o Center for Student Life and Involvement
           o Distance Education
           o Intercollegiate Athletics
           o Library Services
           o Special Events
           o Testing Services
       Each unit presented its self-study and findings to the Executive Cabinet for their
       comments and questions.
       A Tyler Junior College Assessment Manual was created and published on the
       Institutional Effectiveness website
       A Tyler Junior College TracDat User Manual for Assessment Units was created
       and published on the Institutional Effectiveness website
       Master syllabi for all academic courses were updated and posted on the TJC
       website

Directions for Next Year:
       Reorganization of assessment units in TracDat to better correspond with the
       organizational structure of the College
       Revise procedure by which the Assessment Committee evaluates Annual
       Assessment Reports for greater efficiency and effectiveness
       Pilot test with a few departments the creation of ―permanent‖ outcomes to be
       assessed on a rotating basis
       Continue to work with all assessment units to create meaningful, measurable,
       useful assessments
       Begin to analyze General Education assessment results and make plans to
       address any shortcomings the assessments have revealed
       Follow through with College Program Reviews, encouraging implementation of
       plans for improvement made as a result of the self-studies
       Follow through on Administrative Program Reviews, encouraging implementation
       of improvement plans made as a result of the self-studies

Long Range Direction:
     Empower assessment units to be more independent and responsible in carrying
     out useful assessments
     Develop a schedule for routine assessment of General Education competencies
     Strengthen faculty and staff buy-in regarding the value of assessment
     Create an ―assessment initiative‖ that will provide funding for individuals or
     groups of faculty or staff to pursue some aspect of assessment that would


09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 38
       require release time, training, specialized equipment, or other components that
       require financial resources
       Move to standardized assessment of some General Education competencies
       Begin to assess for ―value added‖
       Explore TracDat functions not currently in use for potential usefulness
       Develop a pilot project using curriculum mapping

Areas Where Support is Needed:
      Financial resources for standardized assessment of General Education
      competencies
      Financial resources for the ―assessment initiative‖
      Resources for assessment of ―value added‖


Objective 3.4: Accreditation – Ensure that Tyler Junior College meets
all standards established by SACS and other accrediting agencies
Accomplishments:
     SACS Compliance Certification document
     Dental Hygiene was accredited by the American Dental Association Commission
     on Dental Accreditation (ADA)

Directions for Next Year:
       Quality Enhancement Plan
       Focused Report
       Onsite SACS visit
       Yearly reports filed by Associate Degree Nursing, Dental Hygiene, Diagnostic
       Medical Sonography, Health Information Technology, Respiratory Care, Surgical
       Technology and Vocation Nurse Education
       Medical Laboratory Technology Program will have a site visit February 2011 by
       the National Accrediting Agency for Clinical Laboratory Science (NAACLS)
       Emergency Medical Service Professions will seek national accreditation through
       the Committee on Accreditation of Educational Programs for the EMS
       Professions (CoAEMSP) which reports to the Commission on Accreditation of
       Allied Health Education Programs (CAAHEP)

Long Range Direction:
     Division of Academic Foundations will seek national accreditation through the
     National Association of Developmental Education (NADE)
     Sign Language will seek national accreditation through the Commission on
     Collegiate Interpreter Education (CCIE)
     Music Department will seek national accreditation through the National
     Association of Schools of Music (NASM)
     SACS Five Year Report
     Substantive Changes as needed


09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 39
Areas Where Support is Needed:
      SACS Visiting Team Expenses
      Substantive Change Expenses
      Quality Enhancement Plan Expenses


Objective 3.5: Board Involvement – Educate and inform board
members as to plans, policies and procedures of the College
Accomplishments:
     Initiated Procedural Calendar
     Policy updated throughout the year
     Annual Strategic Plan Report
     Maintenance Tax Renovation updates
     Master Facility Plan updates
     SACS Compliance Certification Document

Directions for Next Year:
       Continue Procedural Calendar
       Inform Board about Quality Enhancement Plan
       Educate Board on responsibilities during the SACS onsite visit
       Semi-Annual Strategic Plan Report
       Continue Annual Strategic Plan Report
       Provide a Budget Workshop
       Provide Policy Updates in a timely manner
       Approve 2011-2014 Strategic Plan

Long Range Direction:
     2011-2014 Strategic Plan

Areas Where Support is Needed:
      Consultant Fees


Objective 3.6: Calendar – Develop an annual planning and
assessment calendar
Accomplishments:
     Created a one year procedural calendar which combined program assessment,
     planning, budgeting, and evaluation system
     Created and implemented an assignment tracking document that records activity,
     ownership, submit to, target dates and completion
     Created a one year color coded at-a-glance calendar showing activity due dates

Directions for Next Year:
       Continue use of all three calendars

09-10 Semi-Annual Strategic Plan Report 5/18/10                             Page 40
Long Range Direction:
     Expand procedural calendar to include a two year cycle


Objective 3.7: Institutional Research Support – Provide timely data
that supports enrollment goals, planning and decision-making
Accomplishments:
     Completed production of annual Fact Book, which provides comprehensive data
     on enrollment trends, demographic profiles, outcomes, and financial status for
     the College
     Provided data support for Program Review process
     Completed all IPEDS reports, supplying required data to the federal government
     Completed various state reports, supplying required data to the state government
     Responded to a range of ad hoc data requests, providing critical data to
     individuals and units within the College
     Acquired new SPSS modules for expanded statistical analysis capabilities
     Generated semester grade reports and enrollment management reports, which
     are used by academic units for decision making processes
     Developed an integrated data warehouse of CBM data, allowing for more
     efficient processing of data requests and reports
     Implemented the Survey of Entering Student Engagement (SENSE), which
     provides important data on student behaviors and attitudes during the first few
     weeks of enrollment
     Provided data support for SACS reaccreditation process

Directions for Next Year:
       Re-evaluate annual Fact Book to ensure that data presented is relevant and
       complete
       Expand range of data analysis tools, including Student Tracker (from the National
       Student Clearinghouse) to enable more complete tracking of transfer-out
       students
       Increase automation of IPEDS and other regular reports for greater efficiency
       and consistency
       Evaluate effectiveness of grade reports and enrollment management reports to
       ensure that data presented to deans and faculty is useful and complete
       Develop set of dashboards for mission critical data
       Administer Noel-Levitz Survey of Student Satisfaction, which will provide more
       comprehensive data on student satisfaction with a range of College services

Long Range Direction:
     Develop a more dynamic and interactive format for the annual Fact Book
     Increase use of economic and market based research
     Use institutional data more effectively to support mission of College




09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 41
Areas Where Support is Needed:
      IT support to help develop templates for submission of data to National Student
      Clearinghouse
      Financial support for new software tools


Objective 3.8: Training – Provide ongoing support and training to all
personnel engaged in assessment activities
Accomplishments:
     Numerous training sessions were presented for groups involved in assessment
        o Two hands-on TracDat training sessions designed primarily for new users
        o Panel presentation on using survey results and developing your own
            surveys
        o Online seminar ―Summarizing and Using Assessment Results‖ with Linda
            Suskie, nationally recognized assessment authority
        o TracDat training for ―Closing the Loop‖
        o Four assessment training sessions for academic units, presented in
            cooperation with the TJC Assessment Committee
        o Training sessions for:
                 Student Affairs staff
                 Advancement and External Affairs staff
                 Business Affairs staff
                 Human Resources staff
     Between September 2009 and March 2010 IEPR staff invested over 60 hours
     assisting and training 49 individuals with assessments and TracDat
     Four persons attended the North Texas Community College Consortium’s
     Outcomes and Assessment Conference in October
     Three persons attended the Assessment Institute in Indianapolis sponsored by
     IUPUI
     Six persons attended the Texas A&M Assessment Institute

Directions for Next Year:
       Provide at least two hands-on group training sessions for new TracDat users
       Provide special training for Assessment Committee members who will be
       reviewing Annual Assessment Reports
       Present online training when appropriate opportunities are available
       Continue to attend off site training conferences, taking as many persons as
       possible
       Continue to offer group training for administrative and academic personnel

Long Range Direction:
     Provide assessment training to academic departments for the development of
     student learning outcomes and effective assessments specific to their discipline
     Provide additional training in how to use the results of assessments
     Assist departments and programs in developing survey questions that provide
     specific information needed
09-10 Semi-Annual Strategic Plan Report 5/18/10                                 Page 42
       Acquire training in value added assessment
       Acquire training in curriculum mapping

Areas Where Support is Needed:
      Financial resources will continue to be needed in order to take personnel to off
      site assessment training and/or to bring training to the campus




09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 43
              GOAL 4: INSTITUTIONAL ADVANCEMENT

OBJECTIVE 4.1: Marketing – Advance the positioning of Tyler Junior
College to secure the leading market share of dual credit and first-
time in college high school graduates in the East Texas Region
Accomplishments:
     The College continues to expand its leading dual credit market share with dual
     credit growth of over 10% this academic year (as of December 31st, 2009.)
     The College’s total enrollment has increased over 22% in the last two years with
     record enrollment each consecutive semester since the fall of 2008. The FTIC
     segment of students is up over 10% from the fall of 2008.
     Began new search-engine optimization utilization contract in October of 2009
     with Reach Local. Reach Local allows the College to track website search
     engine activity and places the College in a more favorable position within each
     site as budget allows.
     Utilized three services to track media mentions
         o Newspaper clippings performed in-house and by Texas Clipping Service -
             TJC averaged three newspaper clippings from in-house and Texas
             Clipping per day
         o Newspaper articles tracked by Google - 1.6 newspaper articles per day as
             tracked by Google (an increase of over 8% from the spring of 2009)
         o Television news broadcast mentions as tracked by Teleclip, Inc. - 1.5 TV
             news mentions per day as tracked by Teleclip (an increase of 8% from the
             spring of 2009)
     Created and currently maintains daily updates to the ―official‖ College pages on
     all social media networks including Facebook and Twitter. Day to day social
     media contacts have increased over 100% since the fall semester.
     Created new Social Media Guidelines that will be unveiled with the new College
     website in July of 2010.
     Successfully completed the installation and migration of the current College
     website to the Luminis Content Management System. The LCMS Content will
     migrate seamlessly into the College’s newly designed website on July 1 st, 2010.

Directions for Next Year:
       ―Go-live‖ with newly designed College website on July 1 st, 2010 and continue to
       upgrade, monitor and refresh content through Online Content Coordinator.
       Implement a comprehensive marketing promotion to ensure a successful 85th
       Anniversary Capital Campaign and possible bond election for new campus
       facilities.
       Continue to gain market share in the dual credit and first-time in college high
       school graduates in East Texas
       Focus on another increase in enrollment for the upcoming base period beginning
       in the Spring of 2010 through the Fall of 2011



09-10 Semi-Annual Strategic Plan Report 5/18/10                                 Page 44
       Complete the implementation of ACALOG catalog software to better manage the
       College catalog and provide a more user-friendly interface for students, faculty
       and administrators.

Long Range Direction:
     Continue to refine and monitor marketing/advertising strategies campus-wide
     Continue to evaluate and revise marketing materials and distribution methods
     based upon constituent responses such as enrollment growth, private giving,
     public support, etc.

Areas Where Support is Needed:
      College should continue its relationship with an external marketing/advertising
      firm to ensure continuous innovation and evaluation of marketing/advertising
      practices and effectiveness
      Any new funding for marketing/advertising should be directed toward Web-based
      innovations, interactive design, and networking through social media


Objective 4.2: Branding – Ensure the local, regional and national
recognition of the name and image of Tyler Junior College
Accomplishments:
     Completed Identity Standards Manual published and accessible on Apache
     Access in the Work Life tab.
     Completed a college-wide campus way-finding plan with the Douglas group.
     Implementation of the plan will be phased in over the next two years.
     Developed and are currently implementing a ―Keeping our Promises‖ campaign
     highlighting the College’s 2009-2010 academic, student life and community
     service achievements for the 3 Promises. Campaign includes television,
     newspaper, billboard and social media advertising and marketing.
     Continuing to improve the clarity, look and information provided in the College
     Catalog and shift to a new, more user-friendly online version by the 2010-2011
     academic year.
     Completed Identity Standards Manual and won 2nd place in the Council for
     Advancement and Support of Education’s District IV competition. The College
     marketing office competes with all independent schools, colleges and universities
     in Arkansas, Louisiana, Mexico, New Mexico, Oklahoma, Texas. The Identity
     Standards Manual defines and provides templates for the appropriate usage of
     College logos, wordmarks, stationary and other publication-related materials.
     Completed the College’s Annual Report for FY2009 (Print in May 2010)

Directions for Next Year:
       Complete up through Phase I of the campus way-finding plan that addresses
       critical safety issues such as pedestrian crossings and an upgraded/relocated
       information center



09-10 Semi-Annual Strategic Plan Report 5/18/10                                 Page 45
       Complete a state-wide assessment of the TJC and Apache brand and its
       effectiveness for recruitment and retention of out-of-district students by August
       31st, 2010
       Continue to refine our marketing efforts for raising external resources based
       upon practical solutions that are successful now and in the future for individuals,
       foundations, corporations and government agencies

Long Range Direction:
     Complete a five-year marketing plan to support the goals and objectives of the
     Strategic Plan beyond 2011
     Complete a benchmark comparison of like institutions to determine future growth
     and outreach potential beyond our region to include national and international
     opportunities for brand recognition by August 31st, 2010

Areas Where Support is Needed:
      Continuing support of the College Website, design and functionality
      Explore new ways to engage students, attract faculty, and cultivate relationships
      with potential donors through interactive media, Web-based social media and/or
      other future technology


Objective 4.3: Communications- Develop a cyclical communication
plan to stimulate public awareness of and support for the College
Accomplishments:
     Completed a communications plan for external constituents based upon current
     practices and effectiveness of current publications. Continue to expand the
     College’s use of social media with primary focus on the new website.
     Produced printed and Web-based materials to support the TJC Foundation’s new
     ―Promises to Keep‖ campaign to raise funds for scholarship endowments that
     were affected by market-driven losses over the past nine months
            Printed brochure for mailing to Foundation constituents was completed in
            early March and was mailed to as many as 40,000 prospective donors
            Half-page advertisement was produced and advertised in local news
            media magazines & newspapers
            Print ads thanked donors to the ―Promises to Keep‖ campaign and
            highlight student accomplishments of P to K scholarship recipients.
            To date, the marketing campaign has generated about $310,000 since
            March of 2009
     Results: Total contributions to the TJC Foundation for the fiscal year ending
     August 31st, 2010 reflect an increase of over 50% from the fiscal year ending
     August 31st, 2009.

Directions for Next Year:
       Currently working on a publications and communication audit that will be
       completed by July 1st, 2010 and will be incorporated into the communication plan

09-10 Semi-Annual Strategic Plan Report 5/18/10                                     Page 46
       Presently reviewing best practices and examples of communications plans
       adopted by other colleges and universities
       2010-11 communication plan will include a timeline for the 2011 85 th Anniversary
       capital campaign and possible associated bond election for new facilities
       2010-11 communication plan will include a new Annual Report to be published by
       May 15th of 2010 documenting both the College’s accomplishments as well as
       the TJC Foundation’s activities

Long Range Direction:
     Continuous evaluation of the communication plan will provide for more effective
     and efficient use of marketing dollars beyond 2011
     Continue to employ a variety of methods of communication to include all
     available technology that will be effective for prospective students, donors and
     the community

Areas Where Support is Needed:
      Additional funding is required to maintain and to strengthen the College’s image
      beyond our region and to adequately communicate with new and more diverse
      audiences
      The College should engage an external comprehensive campaign consultant to
      ensure a successful 85th anniversary fund raising effort.


OBJECTIVE 4.4: Internet-Expand and strengthen the presence of the
College on the Internet
Accomplishments:
     Employed the services of Barkley REI to develop a new web site front page that
     utilizes the maximum space allowable, can be refreshed easily by various
     sources (including the new online content coordinator within Marketing & Public
     Information), is cleaner and more graphically appealing, and provides internal
     page links throughout the page as opposed to from left-hand navigation only
     (research supported).
          o Initial results from a survey of employees and students conducted by
             Consumer Centric Index and Bob Johnson Consulting, Inc. have been
             received and indicated that employees greatly desired a new Web look
             and improved navigation and that students are also in favor of such.
          o The most recent assessment of campus services completed in May of
             2010 also indicates that employees require a state of the art web
             presence that incorporates a wide variety of Web 3.0 communication tools
             and appeals to a diverse audience
          o Creative Services Division acquired a Creative Services Production
             Manager and an Online Content Coordinator to more effectively serve the
             entire campus.




09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 47
Directions for Next Year:
       Marketing & Public Information engaged Reach Local to better utilize web search
       engines and to increase the College’s visibility and name recognition through all
       website search engines.
       Barkley REI completed the process of designing a new Web presence for the
       College. The ―go-live‖ date for the new site is July 1st, 2010.
       New Online Content Coordinator will work closely with the Webmaster to move
       all Web pages to the new Banner integrated content management system-
       Luminus during May and June, 2010. Over half of all College content will be
       incorporated into the new site.
       Continue to develop a robust and ever-changing Website presence
       Continue to implement additional ―self-service‖ modules available through the
       Banner system so that end-users become more connected and can interact with
       the College online

Long Range Direction:
     Develop a cyclical plan for major updates to Web-based technology that include
     the public Website, portal sites (Apache Access,) and social networking functions
     within the entire site
     Continuously assess through formal surveys, focus groups and case studies to
     document the effectiveness of the College’s presence on the Web

Areas Where Support is Needed:
      Phase in the hiring of additional content managers within each academic school
      and administrative division to ensure high quality and timely content


OBJECTIVE 4.5: Alumni Outreach-Secure broad information about
and interaction with a steadily-expanding group of involved Tyler
Junior College alumni
Accomplishments:
     The Alumni Association increased Lifetime Membership by 10% for the 2009-
     2010 Academic Year. It also increased its Annual Membership by 5% for the
     2009-2010 Academic Year.
     Solicited new and renewal memberships since September 1st, 2009 through
     alumni events on campus, direct mail solicitation and student-related events. It
     provides funding to establish more scholarships, to encourage dependents of our
     members to attend TJC and to promote a positive image of the College. Total
     alumni membership has increased by 8% just since September 1st, 2009.
     Implemented an annual peer to peer alumni membership event. The TJC Alumni
     Association Board of directors invited all East Texas area members to ―bring a
     friend‖ to learn more about the College from the President and to promote the
     benefits of becoming a TJC Alumni member.
     Increased alumni involvement in College events which increased alumni support
     and assistance in achieving the goals and missions of the College. Homecoming
     2009 activities included 5 reunion groups. The Alumni Association compared its
09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 48
       total attendance from 2009 to 2010 and experienced a 8% increase over 2009
       attendance levels.
       Established a Tyler Alumni Chapter to increase positive local community support
       and involvement in the College. Building upon successful and growing Alumni
       Association chapters in New York City, Los Angeles, Houston, Dallas, Fort Worth
       and Austin, the Alumni Association will hold regularly scheduled Tyler Alumni
       Chapter meetings at least three times per year with next membership acquisition
       meeting to be held June 17th, 2010.
       Launched an e-newsletter to all constituent email addresses in the Banner
       Advancement Module. The alumni relations office expands and updates alumni
       constituents through the e-newsletter by requesting current alumni to forward the
       e-newsletter to friends and family. Each newsletter provides links to update
       alumni class information, personal information and an option to join the alumni
       association. Recipients of the alumni e-newsletter have increased 22% since the
       fall of 2009.
       Incorporated specific ―groups‖ that alumni may join through popular social
       networking sites such as Facebook, MySpace, Twitter and Linked In. Facebook
       ―fans‖ (now FB uses the term individuals who ―like‖ the alumni association) has
       tripled since the fall of 2009.
       Hired a part-time Apache Belle alumni specialist to work with former Apache
       Belles and develop/renew relationships for alumni membership and continuing
       involvement with the College.

Directions for Next Year:
       Continue to grow through annual and lifetime memberships as our data base
       expands with new graduates
       Continue to find new and innovative ways to communicate and develop
       relationships with the College’s former students
       Provide a bridge for new alumni members to become more involved in the
       success of the College through volunteer opportunities and financial support

Long Range Direction:
     Cultivate and solicit membership to support alumni scholarships and future
     endowments
     College would like to hire an Assistant Alumni Director who will work support all
     alumni activities but will focus on gaining the support of younger alumni (ages 40
     and below) and moving them through the alumni to donor process

Areas Where Support is Needed:
      Hiring of an Assistant Alumni Director
      Continuing funding for the establishment of new alumni chapters


OBJECTIVE 4.6 Relationships-Identify and develop programs to
positively interact with all major external interests


09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 49
Accomplishments:
Donor Stewardship Programs:
     Developed and Implemented New Procedural Manual for Gift Processing in
     Banner
         o Manual provides instructions on how to process straight/split gifts and
             assign solicit codes to them, matching gifts, set-up pledges and pledge
             installments and assign solicit codes, payroll deduction, assign memo
             credit, associated ids, adjust gifts and pledges, enter a
             person/organization and how to make them constituents, setting up rules
             for letters, and running job processes on GJAPCTL to extract data for
             actual sending of letters.
     Measured the difference between "date gift received" and ―gift acknowledged
     date‖ to ensure that donors received letters, receipts, gifts and
     acknowledgements within 7 days or less.
         o Quarterly report completed in December 2009 with 100% timely
             completion rate
         o Reports published quarterly and have exceeded a 98% timely completion
             rate since December of 2009
     Developed, processed and mailed Donor History Reports for every donor
     (individuals, corporations, foundations, etc) of at least $100 or more in cumulative
     giving to the College. All donor history reports are developed, processed and
     mailed no later than January 31st of every calendar year to provide donor giving
     history information for tax purposes.

New Annual Report to the Community:
     Completed first-ever Annual Report to the Community as of May 31st, 2010
     Provides fiscal year updates to the community on behalf of Tyler Junior College
     and the Tyler Junior College Foundation

Preparation and continuing planning for 85th Anniversary beginning in September
of 2011

Directions for Next Year:
       Provide an accurate donor listing to be included in the Annual Report published
       each January 15th of every year
       Provide a stewardship report to all donors who have endowment funds, quasi-
       endowment funds or annual scholarship funds of the status of their individual
       fund and its earnings for the fiscal year
       Implement the 85th Anniversary comprehensive campaign

Long Range Direction:
     Continue to create new ways for donors and friends to support and become
     involved with the College including new and unique giving societies, planned
     giving groups, and capital sponsorships for major initiatives




09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 50
Areas Where Support is Needed:
      As giving volume and level increases, the College will need adequate IT-Banner
      Advancement support and expanded print media capabilities.
      Additional staff support is also required to adequately steward the expanded
      base of all annual and endowed scholarship donors and friends.


OBJECTIVE 4.7: Advance the plan for multiple alumni and community
fundraising programs with project and reported annual targets
program by program or project by project
Accomplishments:
     Launched a new annual scholarship program entitled Promises to Keep. In
     addition to the success of meeting a financial goal of $350,000, the College
     would like to have a strong increase in the constituent database. Both goals are
     essential to explore future giving potential. The Promises to Keep Scholarship
     Campaign has raised over $310,000 towards the $350,000 goal with completion
     of the campaign August 31st, 2010.
     Completed a total of at least 862 contributor or prospective contributor contacts
     during FY09 (9/1/09-05/01/10). Contacts include phone calls, mailings, meeting,
     emails and other correspondence.
     Total contributions to the TJC Foundation for the fiscal year ending August 31 st,
     2010 reflect an increase of over 50% from the fiscal year ending August 31st,
     2009.
     Increased annual giving to the College by 5% from academic year 2009.
     Currently, annual giving programs including the President’s Circle Fund are up
     more than 15%.

TJC FOUNDATION:

The TJC Foundation is a separate 501 (c) (3) non-profit corporation chartered in 1965.
It is comprised of a 35-member Board of Directors that currently oversee the
management and investment of almost $30 million in total assets. The TJC Foundation
Board is also actively involved in all fundraising programs to support Tyler Junior
College. The TJC Foundation exists solely to support the programs, activities, students
and faculty of Tyler Junior College.

The TJC Foundation is committed to the prudent investment and management of all
contributions received. Through semi-annual board meetings, monthly investment
committee meetings and close interaction with its investment management firm, the TJC
Foundation Board of Directors serve as prudent investors on behalf of the College’s
donors. The investment committee recently engaged Merrill Lynch/Bank of America as
for investment management services, realigned its asset allocation and adopted a new
spending policy since September 1st, 2009. The Foundation board adopted new
investment policy guidelines, received training on the new IRS 990 form, and provided
data for the 2010 990 by August 31st, 2010.


09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 51
Directions for Next Year:
       Focus on the development of the 85th Anniversary Capital Campaign for four new
       and renovated facilities: Allied Health and Nursing Complex, a Center for Music
       and Dance: Home of the Apache Band and Apache Belles, expansion and
       renovation of the planetarium and a new athletic stadium at Pat Hartley Field
       Complete the discovery phase of the campaign in mid-May with full
       announcement expected by fall of 2011.
       New scholarship endowment campaign will accompany the 85th Anniversary
       campaign and will focus on the vision and leadership of the President
       TJC Foundation will continue to support and provide leadership to the Campaign
       steering committee and all advancement/volunteer staff
       All annual, programmatic and faculty-sponsored fundraising activities will
       continue to grow and expand parallel to the 85th Anniversary Campaign

Long Range Direction:
     Beyond 2011, develop a long-range (5-year) plan for the future based upon the
     goals & objectives of the strategic plan

Areas Where Support is Needed:
      As giving volume and level increases, the College will need adequate IT-Banner
      Advancement support.
      The areas of Planned Giving and Foundation & Corporate Relations should be
      explored as we seek to grow the base of alumni, donors and friends of the
      College.


OBJECTIVE 4.8: Grant Development-Research, develop and secure a
diverse range of state, federal, agency and private grants
Accomplishments:
     In collaboration with Dr. Sharpe, hired a new grant acquisitions manager. The
     new grant manager reports directly to Dr. Sharpe and Dr. Russell
     Successfully completed and submitted over 10 proposals to government and
     private agencies
     Successfully won almost $1,000,000 in grants since September 1st, 2010 in both
     workforce development, continuing education, academic programs and private
     foundation support
     Jointly purchased Foundation Search/BIG Online software to further develop
     relationships with private foundations and corporations

Directions for Next Year:
       Continue grant acquisitions manager through 2011 academic year with
       collaboration between the main and west campuses
       Focus on private foundation and corporate support for 85th anniversary initiatives
       Evaluate the potential of securing additional grant acquisition support through
       independent contracts and new private/public partnerships

09-10 Semi-Annual Strategic Plan Report 5/18/10                                   Page 52
Long Range Direction:
     Monitor and evaluate the effectiveness of the grants acquisition manager
     Develop and implement a campus-wide system for faculty and other ―experts in
     the field‖ to access grant-related resources

Areas Where Support is Needed:
      Continuing support for software and funding for grants acquisition manager


OBJECTIVE 4.9 Collaboration-Promote timely campus-wide
communication and collaboration
Accomplishments:
     Initiated presidential monthly e-newsletter, TJC Connections that provides
     campus-wide updates from the president to all employees
     Completed the most successful internal campaign for TJC employees through
     the new Promises to Keep scholarship program
     Established an internal Promises to Keep campaign cabinet including faculty and
     staff representation
     Created and implemented the TJC Book Bank program in partnership with the
     TJC Faculty Senate
     Developed and implemented the Reaching New Heights grants initiative for the
     2nd year. The program allows all employees to apply for $500 to $1,000 grants to
     improve or expand recruitment or retention of students.
     Created and continue to provide daily updates to the ―official‖ TJC Facebook
     page. ―Likes‖ to the TJC Facebook page has quadrupled from December 2009
     until May of 2010.

Directions for Next Year:
       Utilize statistics and comments from the internal survey of campus services from
       May of 2010 to find new and improved ways to promote internal communication
       campus wide
       Complete an internal ―TJC Proud‖ & ―East Texas Friendly‖ internal marketing
       campaign to promote presidential initiatives supporting a safe, inclusive and
       welcoming climate on campus for the 2010-2011 academic year

Long Range Direction:
     Monitor and evaluate current communication methods and revise those methods
     based upon user response and effectiveness

Areas Where Support is Needed:
      Support the continuing development of the TJC website and utilization of ―free‖
      social media for more timely and effective communication campus-wide




09-10 Semi-Annual Strategic Plan Report 5/18/10                                  Page 53
                     GOAL 5: CAMPUS OPERATIONS

Objective 5.1: Campus Planning – Establish protocols for continuous
improvement of Tyler Junior College grounds, facilities and
infrastructure

Accomplishments:
     Successful issuance of Maintenance Tax Notes
     Creation of College Preservation Fund through slight increase of property tax
     rate
     Creation of a 3 to 5 year maintenance plan for College parking lots
     Creation of a swimming pool maintenance plan
     Completion of plan for HVAC and heat reduction measures at Rogers Student
     Center

Directions for Next Year:
       Create comprehensive deferred and preventative maintenance plan for each
       building on the main and west campus to include:
              o      HVAC systems                 o     Structures
              o      Roofs                        o     Utilities
       Annual review of Campus Master Plan
       Completion of maintenance tax note and preservation projects based on scope,
       cost and schedule

Long Range Direction:
     Creation of a revolving 5 year plan of planned maintenance for main and west
     campus to ensure adequate funding
        o Facilities
        o Infrastructure
        o Grounds

Areas Where Support is Needed:
      Continue adequate funding
      Communication of project execution to all levels of faculty and staff


Objective 5.2: Budget – Adjust the budget process to support
systematic accountability of each department and function on an
ongoing basis
Accomplishments:
     Establishment of a budget plan
     Budget process aligned with College procedural calendar
     Budget process discussed with budget directors campus wide prior to budget
     preparation

09-10 Semi-Annual Strategic Plan Report 5/18/10                               Page 54
       Periodic review of departmental budgets to ensure departments are spending
       within approved budget limits

Directions for Next Year:
       Ongoing education for budget directors about budget process
       Implementation of financial budget model
       Hire Budget Director

Long Range Direction:
     Create a 3 to 5 year budget plan
     Implement a financial dashboard for budget directors and administrators
     Incorporate new best practices into the budget process

Areas Where Support is Needed:
      Adherence to budget plan at all levels
      Technology resources for financial dashboard


Objective 5.3: Policies and Procedures – Review and update all
policies and procedures annually

Accomplishments:
     The following polices were reviewed and updated with Board approval where
     required:
        o AD (LOCAL) – Educational Role, Mission, Purpose, and Responsibility
        o BBD (REGULATION) – Board Members: Orientation and Training
        o BCAD (LOCAL) – Board Officers and Officials: Duties and Requirements
            of Secretary
        o BCB (LOCAL) – Board Internal Organization: Board Committees
        o BCE (REGULATION) – Board Internal Organization: Advisory
            Committees
        o BE (LOCAL) – Policy and Bylaw Development
        o BFA (LOCAL) – College President: Qualifications and Duties
        o BFD (LOCAL) – College President: Evaluations
        o BG (REGULATION) – Administrative Organization Plan
        o BI (REGULATION) – Institutional Effectiveness
        o CF (LOCAL) – Purchasing and Acquisition
        o DBA (LOCAL) – Employment requirements and Restrictions: Credentials
            and Records
        o DBB (LOCAL) – Employment Requirements and Restrictions: Medical
            Examinations and Communicable Diseases
        o DBD (LOCAL) – Employment Requirements and Restrictions: Conflict of
            Interest
        o DBE (LOCAL) - Employment Requirements and Restrictions: Nepotism
        o DC (LOCAL) – Hiring Practices
        o DD (LOCAL) – Contract and At-Will Employment
        o DDA (LOCAL) – Contract and At-Will Employment: Term Contracts
09-10 Semi-Annual Strategic Plan Report 5/18/10                                Page 55
          o   DEA (LOCAL) – Compensation and Benefits: Salaries
          o   DEA (REGULATION) – Compensation and Benefits: Salaries
          o   DEB (LOCAL) – Compensation and Benefits: Fringe Benefits
          o   DEC (LOCAL) – Compensation and Benefits: Leaves and Absences
          o   DED (LOCAL) – Compensation and Benefits: Vacations and Holidays
          o   DEE (LOCAL) – Compensation and Benefits: Expense Reimbursement
          o   DF (LOCAL) – Retirement Programs
          o   DGBA (LOCAL) – Personnel – Management Relations: Employee
              Complaints
          o   DGC (LOCAL) – Employee Rights and Privileges: Academic Freedom
              and Responsibilities
          o   DH (LOCAL) – Employee Standards of Conduct
          o   DI (LOCAL) – Assignment and Schedules
          o   DI (REGULATION) – Assignment and Schedules
          o   DJ (LOCAL) – Work Load
          o   DJ (REGULATION) – Work Load
          o   DK (LOCAL) – Status of Employment : Evaluation
          o   DMAA (LOCAL) – Term Contracts: Dismissal
          o   DMAA (REGULATION) – Term Contracts: Dismissal
          o   DMAB (LEGAL) – Term Contracts: Nonrenewal
          o   DMAC (LOCAL) – Term Contracts: Resignation
          o   DMAD (LOCAL) – Term Contracts: Reduction in Force
          o   DN (LOCAL) – Personnel Positions
          o   DNB (LOCAL) – Personnel Positions: Substitute, Temporary, and Part-
              Time Position
          o   DO (LOCAL) – Employee Welfare
          o   EE (LOCAL) – Curriculum Development
          o   EGA (LEGAL) – Academic Achievement: Grading and Credit
          o   EGA (REGULATION) – Academic Achievement: Grading and Credit
          o   EGD ( LOCAL) – Academic Achievement: Graduation
          o   FJ (LOCAL) – Student Records
          o   FMA (REGULATION) – Discipline and Penalties: Discipline Hearings
              Procedure
          o   GAB (LOCAL) – Public Information Program: Requests for Information
          o   GF (LOCAL) – Student and Community Use of College District Facilities

Directions for Next Year:
       Continue the review and update of policies and procedures

Long Range Direction:
     Continuously improve communications of policies and procedures through web
     and other publications
     Maintain and update policies and procedures to keep current

Areas Where Support is Needed:
      Board of Trustee review and approval of updates



09-10 Semi-Annual Strategic Plan Report 5/18/10                               Page 56
Objective 5.4: Technology – Review and assess Technology Strategic
Plans against results quarterly, identifying areas of the plan for
revision
Accomplishments:
     Implemented Technology Request process
     Completed implementation of Active Directory for faculty
     Completed schedule for administrative Active Directory conversion
     Successful Banner 8 upgrade
     Replacement of existing surveillance equipment campus wide
     Replacement of 90% of the faculty computers via the PC Replacement Plan
     Phase I of HB 2504 completed

Directions for Next Year:
       Conduct customer surveys for help desk improvement
       Maintain greater than 80% first contact resolution on support calls
       Assess academic representation of active members serving on Campus
       Technology Committee
       Evaluation of Enrollment Management module and Degree Audit through Banner
       Solutions

Long Range Direction:
     Development of a comprehensive Technology Strategic Plan
     Assess current utilization of campus wide computer labs and make
     recommendations
     Evaluation of solutions for virtual desktop infrastructure

Areas Where Support is Needed:
      Support for funding of new software and hardware upgrades as required
      Pay scale adjustments needed for critical positions to retain and compete with
      local market
      Dramatic growth of student population and corresponding growth of faculty and
      staff with existing technology requires approximately 4 additional FTEs


Objective 5.5: Campus Services – Manage and support procurement,
contracts, and auxiliary enterprises of the College

Accomplishments:
     Secured on-line book orders for students through Follett
     Managed H1N1 vaccinations for college population with ETMC Clinic
     Successful maintenance tax note project bids
        o Wagstaff Gym
        o Genecov
        o Planetarium

09-10 Semi-Annual Strategic Plan Report 5/18/10                                Page 57
       Contract renewed for medical services for athletics (training program)
       5 year upgrade to all Xerox equipment

Directions for Next Year:
       Design a workable portable building community of lab space for displaced
       Genecov laboratories
       Ensure that campus services are provided in Rusk for newly established nursing
       program at the state hospital
       Monitor Valley’s new ―one –time, single serve‖ program
       Establish a schedule of contract renewal with necessary lead times
       Monitor new textbook rental program
       Implement and monitor new bulk mail process as governed by the US Postal
       Service
       Ongoing monitoring of long term contracts:
          o Xerox
          o Campus Clinic
          o Campus Cleaning Service
          o Food Service
          o Bookstore

Long Range Direction:
     Develop a comprehensive travel plan for faculty, staff and students
     Create a comprehensive replacement plan for College owned vehicles

Areas Where Support is Needed:
      Policy for contract/vendor protest
      Continue adequate funding for campus wide services


Objective 5.6: Environmental Stewardship – Conform to EPA
standards for campus management, including ―Green‖ initiatives

Accomplishments:
     Reduced carbon footprint with installation of 4 efficient boilers
     Reduction of carbon footprint with the replacement of trucks and vans at the
     physical plant with Kubotas
     Installation of new roofing systems on the following buildings:
             o      Library           o      OHPE                o     Wagstaff Gym

       Installation of 1 inch commercial windows in the following buildings:
               o      Campus Services                o       Grace Building
               o      Campus Safety                  o       Physical Plant
               o      Pirtle Technology
       Replacement of vehicles in the check out fleet with more fuel efficient vehicles (4
       sedans at 25 miles per gallon with 4 small SUVs at 32 miles per gallon)


09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 58
       Technology initiative that enables the computers in computer labs, about 1,000
       devices, to automatically turn off after a certain time
       Numerous initiatives to move toward ―paperless‖ offices across campus
          o Business Services - Installment Loans on-line for students
          o Financial Aid – documents turned in by students are scanned and
             archived as images rather than copied and stored in paper form
          o Physical Plant – large volume reports no longer printed, used in electronic
             format

Directions for Next Year:
       Install new roofing system on the athletic field house and on the physical plant
       Install 1 inch commercial windows in the library
       Install new chillers at the main and west campus
       Upgrade underground hot/chilled water loop
       Education of all employees about the various ―going green‖ initiatives
       Hire Environmental, Health, Safety and Risk Management Director

Long Range Direction:
     Create a long range comprehensive recycling plan
     Create an environmental management plan
     Analyze the current carbon footprint of both the main and west campus
     Consideration for Leed Certification on any new construction
     Replace all R-22 systems on main and west campus
     Engage employees in ―going green‖ objectives

Areas Where Support is Needed:
      Additional funding upfront needed for environmentally friendly products


Objective 5.7: Software Management – Set a standard of selection
and application that ensures all software systems conform to the
needs of the College

Accomplishments:
     All software purchase request must include :
         o Business need articulated to include but not limited by current
             business/academic process
         o Current cost of maintaining current process
         o Proposed solution including:
                 Initial cost of solution
                           Software cost
                           Implementation cost
                           Training cost
                           Maintenance cost (ongoing)
                 Productivity improvement stated
                 Banner friendly
09-10 Semi-Annual Strategic Plan Report 5/18/10                                    Page 59
          o Projected ―go live‖ date

Directions for Next Year:
       Initiate use of software standard campus wide

Long Range Direction:
     Evaluate effectiveness of software purchase process

Areas Where Support is Needed:
      Administrative sponsorship of software purchase process




09-10 Semi-Annual Strategic Plan Report 5/18/10                 Page 60

				
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