Resume by PZYmmN4h

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									                                                  Location: Austin, Texas   Phone 512.698.3801
                                                                            E-mail achen4@cs.uh.edu
                                                                            Web Page http://www2.cs.uh.edu/~achen4



Angela Chen Yarbrough
Objective      Seeking the opportunity of gaining hand-on experience in networking to explore a
               career in computer science.

                  Platforms: Linux, Fedora, DOS, Windows 95/98/NT/XP
Computer
Knowledge         Languages: C/C++, Assembly, OpenGL, Prolog, and Lisp
                  Development Tools: Visual C++, Visual Basic, MaxPlus II, Xlisp
                  Internet: HTML, Perl, PHP, JAVA, and CGI
                  Network: SNMP, HTTP/HTTPS, FTP, PPP, SMTP, and SMB
                  Distributed Computing: TCP/IP and UDP Sockets
                  Database: MySql, PostSQL, MS Access, and Oracle 8i


Education      9/1999 – 8/2002    University of Houston                                      Houston, Texas
               Computer Science major, Math minor
                  Bachelor of Science with honor

               9/1990 – 5/1995    Chung-Kuo Institute of Technology and Commerce              Taipei, TAIWAN
               International Trade major
                  Graduation Certificate earned

                  IEEE Member, Fall 2001 to present
Honors and
Activities        Inducted by Golden Key International Honor Society, Fall 2001
                  Documentation officer of Shun-Chin Chinese Orchestra (2 terms)
                  Presidential candidate of Shun-Chin Chinese Orchestra (Senior year)


Professional   1/2006 – present    NetBotz, Inc                                              Austin, Texas
experience     Senior Software Engineer / Test Team
                Software Builds/Test

               4/2003 – 12/2005    NetBotz, Inc                                              Austin, Texas
               Technical Support Engineer
                Support and educate NetBotz distributors and resellers both hardware and
                  software configuration of NetBotz network products, servers and appliances
                  Respond to technical issues reported by NetBotz end-users via phone and email.
                  Support technical issues reported by NetBotz Sales group in the field or in person
                  Communicate support and bug issues to engineering staffs and aid in resolutions.
                  Drive continuous improvement of support processes and procedures.

               1/2003 – 4/2003     Adea Solutions                                            Austin, Texas
               Information Technology Consultant
                Responded to technical problems reported by NetBotz distributors/resellers/end-
                   users, provided solutions, and documented progress of each issue.
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                   Communicated technical issues between software/electrical engineers and
                    NetBotz users.

                8/2001 – 8/2002   Math Dept / U. of Houston                        Houston, Texas
                Academic Support / Instructional Assistant/Technical Support
                 Provided first-hand software support to students with lab experiments using
                   technical calculation software, S-PLUS, and managed UNIX machines in
                   computer labs
                   Graded and coached 3000-level Probability, 3000-level Statistics, and freshman-
                    level College Algebra
                   Coordinated class materials and graded assignments and exams

                2/2002 – 5/2002   Physics Dept / U. of Houston                     Houston, Texas
                Technical Support (volunteered 16 hours per week)
                 Responded reported technical problems and communicated issues between
                   customers (faculties and students) and the system administrator
                   Documented progress of each issue, performed troubleshoot, and researched
                    Red Hat Network (RHN) for the internal network of 100+ terminals
                   Maintained dual-booted machines (Win2k / Linux) and tested inventories

                   Internet Computing, Desktop Support, and Computer Networking
Interests and
activities         Musical Instruments: Piano, Chinese violin, flutes


References      Available upon request




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