EQ
Emotional Intelligence
What is EQ?
Emotional intelligence is sometimes
referred to as social intelligence.
EQ requires competencies in
communication, sensitivity,
initiative and interpersonal skills.
EQ is a better predictor for job
performance than is IQ.
The value of EQ at work
Tend to see failure or setbacks as
temporary not permanent.
Have the ability to manage feelings
and stress.
Know when & how to express an
emotion.
Has the ability to identify others’
emotions. (empathy)
7 techniques for increasing emotional competence.
Take time, everyday, to appreciate what’s right in the
world & your life.
If you identify things you appreciate you will be more likely to notice
those things.
Increase your “feeling” word vocabulary.
Getting more accurate in naming your feelings helps you know yourself
and others better.
Be your own best friend.
Treat yourself as you would your best friend.
Listen with your heart.
Sincere listening benefits the speaker & listener.
Talk back to yourself.
Remain optimistic, try to see the bright side
Tune into your body.
Emotions are a a good source of information about our bodies.
Smile more.
You’ll feel better & so will others. K.Cannon
EQ at work
Various jobs require different EQ skills.
Sales- Empathy & listening
Musicians-self-discipline & motivation
Leaders-Empathy, optimism & warmth.
Men & Women are equally emotionally intelligent,
but they have different EQ strengths.
Gender differences:
Women-higher in empathy & social responsibility
Men- higher in stress tolerance & self-confidence
EQ skills can be learned
Assertiveness training
Stress management-yoga, meditation & jogging
Listening Skills trainings
Reading body language
Team building
Customer relations