Appropriate Communication

							Edexcel OnCourse




    Appropriate Communication
                   Unit 1, Using ICT to
                   Present Information
Edexcel OnCourse




Communication needs

          • Let a friend know you’ll be an hour late tonight
             • Phone
             • Text
          • Call a business meeting for next week
             • Email
             • Memo
             • Letter
          • Explain to senior management the need for setting up
            a new department
             • Report
Slide 2      Appropriate communication Presentation Unit1
Edexcel OnCourse




Communication language with friends
          • Phone a friend
             • Informal talk
             • Personal comments
          • Text a friend
             • Informal writing
             • Abbreviations




Slide 3      Appropriate communication Presentation Unit1
Edexcel OnCourse




Communication language in business
          • Email business colleagues
             • Less formal writing
             • Netiquette
          • Memo or letter to business colleagues
             • Formal writing
          • Report to management
             • Formal writing
             • Contents page
             • Summaries
             • Appendix
Slide 4      Appropriate communication Presentation Unit1
Edexcel OnCourse




Communication Styles Worksheet Unit1




Slide 5    Appropriate communication Presentation Unit1
Edexcel OnCourse




Specialist tools

          • Specialist tools can assist production of documents
            suitable for the intended audience.
            These include:
             • Thesaurus
             • Grammar checker
             • Writing style
             • Readability tests




Slide 6      Appropriate communication Presentation Unit1
Edexcel OnCourse




Exercise:
Readability tests




Slide 7    Appropriate communication Presentation Unit1
Edexcel OnCourse




Meeting the user need

          • Format and structure
          • Writing style
          • Language




Slide 8      Appropriate communication Presentation Unit1
Edexcel OnCourse




Netiquette

          • Text smilies
          • Smilie graphics
          • Acronyms
             • bfn (means bye for now)
          • SHOUTING
          • Subject field must be completed




Slide 9      Appropriate communication Presentation Unit1
Edexcel OnCourse




Worksheet:
Netiquette




Slide 10   Appropriate communication Presentation Unit1
Edexcel OnCourse




On-line exercise

       • Time to revise today’s lesson




Slide 11   Appropriate communication Presentation Unit1
Edexcel OnCourse




Summary

       • Communication needs
       • Communication language
          • Friends
          • Business
       • Specialist tools
       • Meeting the user need
       • Netiquette




Slide 12   Appropriate communication Presentation Unit1