HARDWARE SERVICE REPORT
REQUIRED RMA INFORMATION
Equipment Part: Return Repaired Unit to:
SN# Company
Date of Failure Office/Dist:
If Service Technician needs additional information contact: Address:
Name:
Tel.# CUST. PO#
E-Mail: Attention:
RMA#: Customer#:
Shipped via: Grd Overnight 2nd Day Company Trk
New YES Repeat YES DATE OF 1ST
Issue: NO Issue: NO PROBLEM
PLEASE CHECK ALL SYMPTOM CODES THAT APPLY TO THIS FAILURE
HELPFUL INFORMATION OPERATIONAL PROBLEMS DISPLAY SCREEN/LCD/TOUCH SCREEN
INTERMITTEN OPERATION WON'T BOOT MISSING LETTERS
CONSTANT PROGRAM LOSS MISSING LINES
TEMPERATURE DURING FAILURE DATA LOSS BLANK
MODERATE WHEN DOES IT HAPPEN? NO BACKLIGHT
HOT DURING OPERATION SCRAMBLED, GARBAGED, SHIFTING
COLD WHEN POWERED OFF SCRATCHED, CRACKED, LEAKING
OPERATING SYSTEM OVERNIGHT TOUCH SCREEN
DOS OTHER NOT WORKING
WINDOWS 2000 CAN'T LOAD INTERMITTEN
WINDOWS XP OPERATING SYSTEM NOT WORKING IN ALL QUADRANTS
WINDOWS VISTA DRIVERS CRACKED
WINDOWS 7 CUSTOMER PROGRAMS CAN NOT CALIBRATE
SERVICE PK DATE AND TIME JUMPS
LYNX 3rd PARTY DRIVERS DRIVERS
DAMAGE DUE TO I/O PROBLEMS PC VIDEO
DROPPED UNIT I/O MOTHER BOARD BLURRED VIDEO
OTHER ETHERNET NO COLOR
CONNECTORS USB INTERFACE
BENT PINS SERIAL DRIVERS
DAMAGED SHELL PARALLEL RESOLUTION PROBLEMS
MISSING COVERS SOUND QXGA: 2048 x 1536
SHORTED PINS MIC WUXGA: 1920 x 1200
BROKEN PINS OTHER UXGA: 1600 x 1200
MISC. ADD-IN CARD WSXGA: 1600 x 1024 or 1600 x 900
SPEAKER DOESN'T WORK MODEM SXGA: 1280 x 1024
RESET SWITCH ETHERNET WXGA: 1280 x 768 or 1366 x 768
PWR SWITCH SERIAL XGA: 1024 x 768
CABLE BRKN/BAD VIDEO SVGA: 800 x 600
OTHER OTHER VGA: 640 x 480
STORAGE WHEN RETURNING PRODUCT PLEASE INCLUDE:
HARD DISK POWER CABLES
CD/DVD INTERFACE CABLES
SOLID STATE COMMUNICATION CABLES
FLOPPY DRIVE ANY SPECIAL CABLES REQUIRED TO DUPLICATE PROBLEM
OTHER
ADDITIONAL COMMENTS:
*PLEASE INCLUDE A SEPARATE PRODUCT RETURN REPORT FOR EACH SERIALIZED UNIT