WEATHERIZATION by RMhfl66

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									                  Community Action Partnership of Madera County, Inc.
               SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

WEATHERIZATION


Introduction      This section outlines the service objectives and goals for delivery of LIHEAP
                  services in response to needs and provides justification to support Agency
                  specific budget allocations. Agencies should base their assumptions on level
                  funding for the 2008 LIHEAP Program Year.


Energy Burden     The Federal nationwide average for Energy Burden is 15%. CSD has adopted
Goals             this average as our target goal for Agencies to attain throughout the program
                  year for the various LIHEAP program components.


Weatherization    1. Describe your weatherization services:
Services
                  Response: (Box will expand to accommodate text)
                   We are a full-service weatherization provider, utilizing a “whole house” or
                   holistic approach to a dwelling. Our assessors do not go in with a preset
                   list of measures that we’ll do; rather, we do what the house needs or
                   demands. There’s not a single item on the list of approved measures that
                   we wouldn’t consider if that’s what the dwelling needed the most. Sure,
                   we caulk and we weatherstrip but we also repair or replace all the major
                   appliances, such as furnaces, water heaters, stoves and swamp coolers.

                   We do not want to get locked in to a short list of measures that we’ll
                   provide. After years and years of insulating attics, for example, this past
                   year we decided we needed to do some floors. It was a challenge for the
                   crews but, by our third home, we were highly efficient and provided a great
                   energy savings to that family.

                   We also pride ourselves on providing our services to those that need it the
                   most. Our applications are ordered and the work is prioritized so that “at
                   risk” households or those with high Energy Burdens are served first.


                  2. Fill in the chart below with the following data:
                      Total projected number of dwellings
                      Projected number of dwellings by quarter.

                                              1st Qtr               2nd Qtr       3rd Qtr      4th Qtr
                    Total Dwellings
                                              (Jan – Mar)           (Apr – Jun)   (Jul– Sep)   (Oct – Dec)
                             70                    15                    20            20           15

WEATHERIZATION, Continued



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               Community Action Partnership of Madera County, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT


Weatherization   3. Describe your Agency’s plan for prioritizing weatherization services to
Services            eligible households or dwellings, including:
(continued)          New clients (households or dwellings not previously weatherized
                        under LIHEAP or DOE),
                     Recipients of emergency heating and cooling services under ECIP
                        HCS,
                     High energy burden households or households with high energy
                        consumption,
                     Households with the lowest incomes, particularly those with
                        household incomes below 75% of the federal poverty guidelines, and
                     Households with members of the vulnerable populations.
                 Response: (Box will expand to accommodate text)
                  Applicants are first given a priority based on their Energy Burden.
                  Priority #1 = 25.1% or higher
                  Priority #2 = 15.1% to 25%
                  Priority #3 = 10.1% to 15%
                  Priority #4 = 5.1 to 10%
                  Within these groupings, applications are ordered by the Priority Points
                  assigned during intake so that households with vulnerable populations are
                  served first. Life-threatening emergencies take precedence over all and are
                  given immediate attention. Dwelling that have been previously
                  weatherized under LIHEAP or DOE are given the lowest priority. Priority
                  will also be given to clients receiving ECIP, HCS and/or SWEATS
                  services.


                 4. Identify if any weatherization services are needed in any portion of your
                    service area but cannot be provided by your agency. Please identify the
                    specific challenges and/or limitations preventing your agency from
                    delivering these services and internal efforts to overcome these obstacles.
                 Response: (Box will expand to accommodate text)
                  We are presently unable to insulate a portion of our coverage are because
                  our insulation truck is old and in need of replacement. The truck is simply
                  unable to make it up the hill to the mountain towns in the foothills of the
                  Sierra Nevada. We have been looking for ways to secure funding for this
                  major capital expenditure but, to date, have not been able to do so. Merced
                  CAA is working on getting CSD more information on cost to repair or
                  replace insulation truck.




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               Community Action Partnership of Madera County, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

WEATHERIZATION, Continued, Continued


Weatherization   5. Please complete the Weatherization Energy Burden and Vulnerable
Services            Population Goals for your Agency in the table below:
(continued)
                  Weatherization                       CSD Statewide Goal   Agency Goal
                  Energy Burden                                 15%                 15
                  Vulnerable Population                         77%                 77

                 6. Does your Agency’s goal meet the Statewide Goal?
                        Yes           No
                     If no, answer questions 7, 8 & 9 as applicable.
                     If yes, proceed to HEAP Section.
                 Response: (Box will expand to accommodate text)
                  N/A


                 7. Justify Energy Burden variance, if any.
                 Response: (Box will expand to accommodate text)
                  N/A


                 8. Justify Vulnerable Population variance, if any.
                 Response: (Box will expand to accommodate text)
                  N/A


                 9. Identify at least one objective your agency could pursue in the upcoming
                    contract year that could bring your agency closer parity with the network
                    goals. Consider outreach, administrative efficiencies, collaborations, etc.
                 Response: (Box will expand to accommodate test)
                  N/A


                                                                               Continued on next page




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              Community Action Partnership of Madera County, Inc.
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

HEAP


HEAP Services   Please check the following non-emergency services you provide in
                accordance with CSD Policies & Procedures?

                   HEAP (Electric & Gas)
                   HEAP Wood, Propane and Oil

                1. Explain why your agency does not provide HEAP for a particular fuel
                   type if the fuel type is used by a significant number of households in your
                   service areas as indicated by the Agency Profile Information and 2000
                   Census data.
                Response: (Box will expand to accommodate text)
                 N/A


                2. Describe your process for assessing HEAP Electric and Gas and
                   HEAP/WPO client needs.
                Response: (Box will expand to accommodate text)
                 To ensure that CAPMC meets its annual projected VP households and
                 Average Energy Burden, during the first half of the contract period,
                 CAPMC only process applications that meet either the VP population or
                 Energy Burden criteria set forth in CAPMC’s ECIP-FT and HEAP Priority
                 Plans. Applications that do not meet this criteria are not a priority for
                 CAPMC and are sent a letter explaining that their household does not meet
                 CAPMC’s priority plan and that they may apply after July 1st (second half
                 of the contract period) when the priority plan is not considered. After July
                 1st, completed applications are considered on a first come-first serve basis.


                3. Agencies are encouraged to adopt a repeat customer policy. Please
                   indicate if your agency has such a policy and describe the policy.
                Response: (Box will expand to accommodate text)
                 Effective January 1, 2008, or the start of the 2008 program year, CAPMC
                 will follow a policy adopted by its Board of Directors on November 8,
                 2007 that states, “Applicants with three consecutive year applications for
                 ECIP FT (Emergency Crisis Intervention Program-Fast Track) LIHEAP
                 will not be processed. An applicant must either apply for regular LIHEAP
                 assistance or not at all for two years before receiving ECIP assistance
                 again.” There is currently no repeat customer policy for HEAP
                 because CAPMC does not see a problem with repeat users but will do
                 so in the future if repeat users become an issue in Madera County.




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                 Community Action Partnership of Madera County, Inc.
              SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

HEAP, Continued


(continued)       4. Please complete the HEAP/WPO Energy Burden and Vulnerable
                     Population Goals for your Agency in the table below. (Transfer your Agency
                       Energy Burden and Vulnerable Population Goals to the “Priority Plan”)

                   HEAP Electric & Gas                          Statewide Goal          Agency Goal
                   Energy Burden                                     15%                    10
                   Vulnerable Population                             76%                    80


                  5. Does your Agency’s goal meet the Statewide Goals?
                         Yes           No
                      If no, answer questions 6, 7 & 8 as applicable.
                      If yes, proceed to ECIP Section.

                  6. Justify Energy Burden variance, if any.
                  Response: (Box will expand to accommodate text)
                   CAPMC does not meet the Energy Burden variance due to the large
                   population of seniors and disabled individuals. Although, many seniors
                   and disabled individuals live in city-sponsored or subsidized housing that
                   is well maintained and energy efficient, because of their limited income,
                   many tend to over-conserve their energy usage in order to pay for other
                   much needed expenses like prescriptions, medical visits and food, to name
                   a few. Because family size is not considered to determine energy burden,
                   many large size families also find themselves in the lower energy burdens
                   but have a need for assistance because their household income is not
                   sufficient to meet the family’s basic needs.

                  7. Justify Vulnerable Population variance, if any.
                  Response: (Box will expand to accommodate text)
                   N/A


                  8. Identify at least one objective your agency could pursue in the upcoming
                     contract year that could bring your agency into closer parity with the
                     network Energy Burden/Vulnerable Population goals. Consider outreach,
                     administrative efficiencies, collaborations, etc.
                  Response: (Box will expand to accommodate text)
                   CAPMC will outreach the LIHEAP program to families with higher
                   energy burdens.



                                                                                       Continued on next page


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               Community Action Partnership of Madera County, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ECIP


Emergency         Please check the following emergency services you provide in accordance
Crisis            with CSD ECIP Policies & Procedures?
Intervention
Program
(ECIP) Services      Fast Track (Electric & Gas
                     ECIP Wood, Propane and Oil
                     ECIP Heating
                     ECIP Cooling
                     ECIP SWEATS

                  1. Identify if any of the above ECIP services are needed in any portion of
                     your service area but cannot be provided by your agency. Please identify
                     the specific challenges and/or limitations preventing your agency from
                     delivering any of the above services and internal efforts to overcome these
                     obstacles.
                  Response: (Box will expand to accommodate text)
                   CAPMC does not allocate funds for ECIP WPO. Because not all vendors
                   provide shut off notices to their customers, there is no consistent way of
                   assisting these type of clients. All propane/wood/oil clients are assisted
                   under the regular HEAP program.


                  2. Fast Track services should be provided throughout the contract term. If
                     not, please provide justification.
                  Response: (Box will expand to accommodate text)
                   N/A




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               Community Action Partnership of Madera County, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT


ECIP Services   3. Describe how your agency leverages and coordinates the delivery of ECIP
(Continued)        Fast Track, ECIP WPO, ECIP HCS, and ECIP SWEATS with
                   weatherization, DOE, HEAP and other energy programs.
                Response: (Box will expand to accommodate text)
                 CAPMC coordinates the delivery of ECIP Fast Track services with PG&E
                 and the REACH program. When clients need more than the eligible Fast
                 Track amount they are referred to the REACH program for additional
                 assistance. When REACH is not an option or the amount eligible is still
                 not enough, staff coordinates with the client and PG&E for payment
                 arrangements. During the intake process, applicants are asked if they
                 would like to be referred to weatherization, if the answer is yes,
                 applications are sent to the Merced CAA on a weekly basis for prompt
                 service.

                 When families are referred for weatherization, DOE funds are used in
                 conjunction with ECIP HCS funds to maximize the measures installed in
                 each dwelling.

                4. If your agency wishes to modify the typical heating and/or cooling season
                   as shown in your Agency Profile, indicate the beginning and ending dates
                   of the proposed season and provide justification.
                Response: (Box will expand to accommodate text)
                 N/A


                5. Please complete the ECIP Funding Allocation Percentages for each of the
                   following ECIP components. (Transfer your Funding Allocation Percentages to the
                     “Percentage-Based LIHEAP Budget Proposal”)

                 ECIP Expenditures                    Statewide Range   Agency Allocation %
                 ECIP Fast Track                         7% - 42%               49
                 ECIP WPO                                1% - 21%                0
                 ECIP HCS                                1% - 30%                4

                6. Does your Agency’s Allocation % meet the Statewide Range?
                       Yes           No
                    If no, please provide justification for each variance in funding
                    components.
                Response: (Box will expand to accommodate text)
                 CAPMC does not allocate funds for ECIP WPO. Because not all vendors
                 provide shut off notices to their customers, there is no consistent way of
                 assisting these type of clients. All propane/wood/oil clients are assisted
                 under the regular HEAP program. The allocation not being used for ECIP
                 WPO therefore is being used for ECIP Fast Track (making it higher than



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               Community Action Partnership of Madera County, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

                   the state range).
ECIP, Continued


ECIP Services     7. Please complete the ECIP Fast Track Vulnerable Population Goals for
(Continued)          your Agency in the table below. (Transfer your Agency Energy Burden and
                       Vulnerable Population Goals to the “Priority Plan”)

                   ECIP Fast Track                           Statewide Goal   Agency Goal
                   Vulnerable Population                          65%             70

                  8. Does your Agency’s goal meet the CSD Statewide Goal?
                         Yes           No
                      If no, proceed to question 9.
                      If yes, proceed to question 10.

                  9. Justify Vulnerable Population variance for Fast Track, if any.
                  Response: (Box will expand to accommodate text)
                   N/A


                  10. Justify if no ECIP heating services are provided, in spite of average
                      temperatures falling below 60 degrees as shown in your Agency Profile.
                  Response: (Box will expand to accommodate text)
                   N/A



                  11. Justify if no ECIP cooling services are provided, in spite of average
                      temperatures reaching 90 degrees or greater as shown on your Agency
                      Profile.
                  Response: (Box will expand to accommodate text)
                   N/A


                  12. Identify at least one objective that your organization could pursue in the
                      upcoming contract year to enhance your ECIP that could increase
                      program effectiveness and maximize service benefits for clients.
                  Response: (Box will expand to accommodate text)
                   Effective January 1, 2008, or the start of the 2008 program year, CAPMC
                   will follow a policy adopted by its Board of Directors on November 8,
                   2007 that states, “Applicants with three consecutive year applications for
                   ECIP FT (Emergency Crisis Intervention Program Fast Track) LIHEAP
                   will not be processed. An applicant must either apply for regular LIHEAP
                   assistance or not at all for two years before receiving ECIP assistance
                   again.”


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                  Community Action Partnership of Madera County, Inc.
               SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ASSURANCE 16


Assurance 16      1. Describe the service plan objectives and goals (outcomes) for those
Services             allowable Assurance 16 services you plan to deliver in conjunction with
                     program services provided under weatherization, utility assistance, and
                     ECIP (e.g., energy conservation, care, maintenance, and proper use of
                     appliances).
                  Response: (Box will expand to accommodate text)
                   All clients are provided energy conservation information and budget
                   development information at time of application. Information is also
                   provided regarding other assistance or rate reduction programs for those
                   eligible. For those served under Weatherization, all clients are provided
                   information regarding the use and maintenance of any appliance/detector
                   installed as well as any warranty information.

                  2. Describe the type of advocacy and coordination with utility companies,
                     and/or other energy programs or partnerships.
                  Response: (Box will expand to accommodate text)
                   CAPMC coordinates the delivery of services with PG&E, REACH, and
                   CARE programs.

                   Staff coordinates with the client and PG&E for payment arrangements as
                   well as referrals for assistance.

                   When clients need more than the eligible Fast Track amount or when they
                   have a 15-Day notice, they are referred to the REACH program for
                   assistance.

                   When families are referred for weatherization, DOE funds are used in
                   conjunction with ECIP HCS funds to maximize the measures installed in
                   each dwelling.




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              Community Action Partnership of Madera County, Inc.
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ASSURANCE 16, Continued


Assurance 16   3. Describe how you will ensure information is communicated in the
Services          language of target low-income community populations in your service
(Continued)       territory.
               Response: (Box will expand to accommodate text)
                All LIHEAP information (applications, energy conservation information)
                and even the intake process is provided in both English and Spanish.
                Although, there are other languages used in Madera County (i.e., Arabic,
                Asian, Some Native Mexican dialects), to date, CAPMC has not received
                any request for other languages.


               4. Identify if any Assurance 16 services are needed in any portion of your
                  service area but cannot be provided by your agency. Please identify the
                  specific challenges and/or limitations preventing your agency from
                  delivering these services and internal efforts to overcome these obstacles.
               Response: (Box will expand to accommodate text)
                N/A


               5. Identify at least one programmatic objective that your organization could
                  pursue in the upcoming contract year to enhance Assurance 16 funded
                  activities and services that would increase program effectiveness and
                  maximize service benefits to clients.
               Response: (Box will expand to accommodate text)
                N/A




                                                                           Continued on next page




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              Community Action Partnership of Madera County, Inc.
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

OUTREACH


Outreach      1. Describe how your agency plans to market services available under
Services         LIHEAP, i.e., mail out, partnerships, brochures, flyers, telephone
                 communication, word of mouth, satellite offices, cable ads, public
                 services announcements, community fairs, and penny-saver.
              Response: (Box will expand to accommodate text)
               Outreach for the LIHEAP program is done through flyers posted at
               laundromats, public/government offices, apartment building offices,
               presentations done to local groups like schools, non-profit groups, etc.,
               booths at community events, health fairs and if needed during the second
               half of the program year, post cards are sent out to previous clients who
               have not applied for the current program year.

               Applications are available at the main office, located at 1225 Gill Avenue,
               Madera, 93637. Applicants that live in Chowchilla or Eastern Madera
               County may call the office for an application to be mailed to them.

              2. How does your Agency plan on adapting your outreach to:
                  Overcome language barriers and ensure information is communicated
                   in the language of low-income populations, and
                  Reach any language groups or other populations within their service
                   territory that have been difficult to serve in the past? (This could
                   include geographic isolation and other factors.)
              Response: (Box will expand to accommodate text)
               All LIHEAP information (flyers, post cards, applications, energy
               conservation information, presentations) and even the intake process is
               provided in both English and Spanish. To date, CAPMC has not received
               any request for other languages.

               In order to provide better services to rural and isolated areas of Madera
               County, staff will schedule an off-site intake process in Chowchilla,
               Eastern Madera County, and other surrounding areas. This will allow the
               applicant the opportunity to apply without mailing or coming into the
               Main office in Madera to apply. Two weeks prior to the set off-site intake
               process, staff will post flyers in the specified community, notify local
               newspapers/newsletters that may serve that area, and inform other social
               services agencies that may serve the target populations. Staff is usually
               available at a specific location for a minimum of six hours and a maximum
               of a work week depending on the availability of space.




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                 Community Action Partnership of Madera County, Inc.
              SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

OUTREACH, Continued


Outreach         3. Describe how your agency will ensure information is communicated in
Services            the language of low-income community populations in your service
(Continued)         territory.
                 Response: (Box will expand to accommodate text)
                  All LIHEAP information (applications, energy conservation information)
                  and even the intake process is provided in both English and Spanish. To
                  date, CAPMC has not received any request for other languages.

                  Although, there are other languages used in Madera County (i.e., Arabic,
                  Asian, Some Native Mexican dialects), to date, CAPMC has not received
                  any request for other languages. If another language was requested,
                  CAPMC would attempt to find a translator for the applicant but if none is
                  found, it would be left up to the applicant to provide a translator.

                 4. If the agency opts to not allocate funds to outreach, agency must describe
                    the process or methods to be utilized that ensure outreach services will be
                    provided in the absence of LIHEAP funding.
                 Response: (Box will expand to accommodate text)
                  N/A


                 5. Identify if any Outreach services are needed in any portion of your service
                    area but cannot be provided by your agency. Please identify the specific
                    challenges and/or limitations preventing your agency from delivering
                    these services and internal efforts to overcome these obstacles.
                 Response: (Box will expand to accommodate text)
                  N/A


                 6. Identify at least one programmatic objective that your organization could
                    pursue in the upcoming contract year to enhance your organization’s
                    outreach strategies and ability to reach targeted low-income families,
                    particularly those target representing targeted groups, including:
                    households with the lowest incomes, members of the vulnerable
                    populations, and high energy burdens.
                 Response: (Box will expand to accommodate text)
                  Have multiple visits to Eastern Madera County/Chowchilla during the
                  contract year, thereby permitting isolated area residents the opportunity to
                  apply without the challenge of transportation.




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