Rena Kinloch by gegeshandong


									Rena Kinloch
Customer Service Director for Scotland
Jobcentre Plus

Rena Kinloch took up the role of Jobcentre Plus Customer Services Director
for Scotland in September 2010. She has responsibility for over 4,500 staff in
99 Jobcentres and a budget of £190m. Rena is the senior Department for
Work & Pensions (DWP) representative in Scotland and her UK wide
responsibilities include the lead for customer service and risk management.

Previously, Rena was the District Manager for Jobcentre Plus in Lanarkshire
& East Dunbartonshire. Prior to April 2009, Rena had responsibility for the
delivery of working age welfare benefits across Scotland. Rena has worked
for Jobcentre Plus and its predecessor organisations for over 30 years. She is
particularly focused on the need to create successful external partnerships to
ensure Jobcentre Plus service delivery meets the needs of all customers
across Scotland.

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