Rena Kinloch Customer Service Director for Scotland Jobcentre Plus Rena Kinloch took up the role of Jobcentre Plus Customer Services Director for Scotland in September 2010. She has responsibility for over 4,500 staff in 99 Jobcentres and a budget of £190m. Rena is the senior Department for Work & Pensions (DWP) representative in Scotland and her UK wide responsibilities include the lead for customer service and risk management. Previously, Rena was the District Manager for Jobcentre Plus in Lanarkshire & East Dunbartonshire. Prior to April 2009, Rena had responsibility for the delivery of working age welfare benefits across Scotland. Rena has worked for Jobcentre Plus and its predecessor organisations for over 30 years. She is particularly focused on the need to create successful external partnerships to ensure Jobcentre Plus service delivery meets the needs of all customers across Scotland.
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