BBB Foundation Will Double the Number of Student of Integrity

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					 A publication of the Better Business Bureau serving Nebraska, South Dakota and southwest Iowa.                                 2nd Quarter 2010 | Vol. 12 No. 2

In This Issue:                   S      P      E     C       I     A      L           A      N   N      O      U       N     C      E    M     E     N    T

                                           BBB Foundation
                                      Will Double the Number of
                                   Student of Integrity Scholarships
Save the Dates
Integrity Awards
                                           Awarded in 2011
Honors Businesses
and Students
Page 4 & 5                     The Better Business Bureau Foundation is proud to announce that in 2011 it will
Meet the 2010                 be awarding $2,000 Scott Mecham Student of Integrity Award Scholarships to six
Student of Integrity          students instead of three: two from metro Omaha and southwest Iowa, two from
Award Winners
Page 2
                                     metro Lincoln and greater Nebraska, and two from South Dakota.
“Secure Your ID Week”             “This decision was made by the BBB’s Corporate and Foundation Boards of Directors
Successful Again!
Page 3
                                because of the huge response and amazing applications received annually from hundreds
                                              of students,” stated BBB Corporate Board Chair Sam Hohman.
Message from the
President — Beware of
Grandparent Scam                “For the past several years BBB has annually                              future ethical business leaders. The winners
Page 5                       received more than 400 applications                                                  are selected by three panels of judges
                             from high school juniors and seniors                                                      representing the academic and
                             throughout Nebraska, South                                                                  business communities in Omaha,
                             Dakota and southwest Iowa.                                                                    Lincoln and Sioux Falls. The
                             It is very gratifying to see so                                                               students that win the awards, best
                             many outstanding, community-                                                                  demonstrated their commitment
                             oriented students apply for                                                                   to honesty and accountability
                             these awards. It is always a                                                                inside and outside of the
                             very difficult task for the judges                                                        classroom. Winners receive $2,000
                             to choose winners because of the fine                                                college scholarships in memory of Mr.
                             quality of the applications. Now, more than                                 Mecham, who served as BBB president from
                             ever, it is important to reward our young leaders.                     1991 until January, 2006.
                             Therefore, BBB has decided to double the number of                        In order to apply for an award, students are
                             scholarships granted. It gives us great hope to know                   asked to write an essay explaining how ethics
                             that high moral character and the understanding of                     involves accountability, honesty and integrity. The
                             ethics are alive and well in students throughout our                   Winner’s essays are posted on the BBB website
                             BBB’s service area!” exclaimed Ms. Hohman.                             at All applicants also had to include
                                The Student of Integrity Award scholarships                         descriptions of their community service, work and
                             were created in 2007 to recognize and nurture                          school experience along with recommendations.

                              BBB CONTACT INFORMATION

                            Omaha Office:                        Lincoln Office:                 Sioux Falls Office:
                            11811 P Street                       3633 O Street, Suite 1          300 N Phillips Ave, Suite 202
                            Omaha NE 68137                       Lincoln, Nebraska 68510         Sioux Falls, South Dakota 57104
                            Jim Hegarty, president and CEO
                                                                 Sharon Brodhagen, Lincoln
                                                                 branch manager
                                                                                                 Jim David, operations director
                                                                                                 Public Line – (605) 271-2066
                            Public Line – (402) 391-7612         Public Line – (402) 436-2345    Member Line – (605) 271-2067
                            Member Line – (402) 391-7647         Member Line – (402) 476-8822

                                   Toll Free (800) 649-6814                   Senior Line Toll Free (877) 637-3334
  B      e    t    t   e    r        B     u    s    i    n    e     s    s        B     u    r     e    a    u          B     u      l     l   e   t   i   n

                                    Meet the 2010 Scott Mecham
         BBB Student of Integrity Award Winners
    Alyssa Amen — Winner in Metro Omaha and southwest Iowa
       Alyssa attended Millard North High School in Omaha, NE where she was involved in numerous activities.
    Besides being a Committee Head of the Student Council for two years, she also participated on: the
    Forensics Team, National Honors Society, the Mustang Mentoring Program, and was the Opinions Editor,
    Entertainment Editor and Editor-In-Chief of Hoofbeat, Millard North’s Newspaper.
       Additionally, Alyssa has been very active in her service to others; volunteering at Goodwill, Good Society
    Nursing Home and the Sudanese Mission. Besides all of her extracurricular activities, she still found time to
    gain some work experience through her employment at Hy-Vee Grocery Store and the YMCA.
        Alyssa’s English teacher wrote, “Alyssa is without a doubt one of the top five students I have had
    since I started teaching nine years ago. She is intelligent, highly motivated, generous, creative, sociable,
    and mature. Over the course of the past three and a half years that I have had Alyssa as a student, I have
    observed her transform from an eager ninth grade journalist into the knowledgeable and poised 2009-10
    Editor-in-Chief of our school’s newspaper.”
       Alyssa plans to double major in Spanish and Business at Evangel University in Springfield, MO. She
    would love to someday teach Business in a high school and also hopes to use the skills she learns in college
    to help struggling entrepreneurs overseas create self-sustaining avenues out of poverty. Alyssa writes:
    “With a solid educational background, I envision myself spending a lifetime impacting others, whether it is
    students in a high school classroom or emerging businesses in Central America.”

    Annelise Madison — Winner in Metro Lincoln and greater Nebraska
         Annelise Madison attended Norris High School in Firth, NE and she lives in Roca, NE. During her years
    in high school, she participated in activities including Cross Country, Basketball, Future Business Leaders of
    America, Spanish Club, and Marching Band.
        Annelise’s volunteer work within her community shows that she has a passion for serving others while
    setting an example for her peers. She spent time working with St. Elizabeth Community Health Center
    delivering meals and flowers to patients. She also volunteered her time with Lakeview Nursing Home
    writing letters for blind residents as well as helping with meals. In addition to her work with seniors,
    Annelise served as a role model for youth by helping with the Holland Church Youth Group.
        Annelise’s Cross Country coach wrote, “My introduction to Annelise was at the first practice of the Cross
    Country season during her sophomore year at Norris High. Although her talent as a runner was evident
    immediately, I have enjoyed spending every day since then witnessing what an extremely bright, motivated,
    driven, unselfish and caring individual she is, and what an incredible impact she will have in this world.”
        Annelise will be attending Washington and Lee University in Lexington, VA where she plans to double
    major in political science and history. She would love to spend at least a semester studying abroad and
    have an internship in Washington D.C. After the completion of her undergraduate studies, Annelise would
    like to attend law school.

    Zachary Kantack — Winner in South Dakota
        Zachary is a graduate from Brookings High School in Brookings, SD and has been an accomplished
    member of the debate team. He placed first with a superior rating in several competitions. Zach was also an
    experienced Boy Scout which led to his becoming the Eagle Scout Project leader where he directed a team
    in building four horseshoe courts at Oakwood Lake State Park. A project of that magnitude allowed Zach to
    zero in on his leadership, planning, and budgeting skills. Throughout his scouting career, Zachary has been
    very active within his community, completing several service projects which included the designing of a
    website for a preschool.
        Zachary’s high school speech coach wrote, “In the 25 years that I have been coaching students in
    speech and oral interpretation, few students have impressed me as much as this young man. The first thing
    that impressed me about Zach was his creativity. He has the ability to take a piece of literature and make it
    come to life. He can read a part, visualize it, and create a character that is comic and real at the same time.
    His improvisational skills are amazing. He is a master at physical humor. He has won numerous invitational
    speaking awards, including three superior National Forensic League national contests.”
        Zachary plans to study computer science at Dakota State University in Madison, SD. He hopes to pursue
    a career in the field of computer programming, as he as always been fascinated with current technology
    and the way it improves the quality of life. Zach also shows an interest in the field of graphic design. He has
    designed countless logos, t-shirts and websites and hopes to use his artistic talents to further his career.

                                                                   BBB BULLETIN (USPS 183-500)                Periodical Postage paid at:
                                                                   is published quarterly by:                 Omaha, NE
                                                                   Better Business Bureau, Inc.
                                                                   11811 P Street
                                                                                                              Send address changes to:
                                                                   Omaha, NE 68137
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                                                                   Subscription Rate:                         11811 P Street
                                                                   $8 per year                                Omaha, NE 68137
PAGE 2       2nd Quarter 2010 | Vol. 12 No. 2                                                                                             
    B      e     t    t       e    r      B   u   s    i    n      e     s    s         B    u   r     e     a     u          B      u     l    l     e     t    i       n

Free Identity Theft Prevention and Education Events
Provided By BBB and Its Partners
    During BBB’s “Secure Your ID Week” in April,        was an FBI Agent for over 26 years.              “The message every                36 BBBs that participated
your BBB held press conferences, sponsored              During his tenure, he investigated            professional participant in the April event nationally,
a speaker and shredded tons of documents.               identity theft, corruption, fraud, money                                           Omaha also had the most
                                                                                                       communicated during
Hundreds of consumers learned that identity             laundering, computer crime and                                                     participants for a single
theft is one of the fastest growing crimes in           organized crime. Mr. Lanza is passionate         our ‘Secure Your ID               site, serving 2,400 vehicles
the United States, and victims’ businesses and          about keeping people and businesses safe Week’ was to properly                     between 8:00 am and
lives can be turned upside-down by the time-            from risk. Using real life examples with an destroy documents that                 12:00pm. One consumer
consuming, hassle-filled experience of repairing        added touch of humor, he educated the                                              summed it up. As he
                                                                                                        carry information you
their good name.                                        audiences on how to stay safe in a world                                           dropped off his boxes, he
    The week began with a press conference in           of risks. Lanza’s presentations focused        don’t want getting into exclaimed, “The BBB rocks!”
Omaha on April 12th that featured Jim Hegarty,          on how criminals steal identities and the       the hands of crooks”                   “The message every
BBB president; Weysan Dun, special agent in             simple steps businesses and individuals            BBB President Jim Hegarty       professional participant
charge (SAC) of the FBI’s Omaha Division; Dave          can take to keep their identities safe.                                            communicated during our
Margritz, US postal inspector for Omaha; and                On Saturday, April 17th residents and businesses      ‘Secure Your ID Week’ was to properly destroy
Stefanie Fidone, Lt. in charge of the Omaha             were encouraged to come to the BBB shredding              documents that carry information you don’t
Police Major Crimes Unit.                               sites in Omaha and Sioux Falls and take a key             want getting into the hands of crooks,” said
    A press conference in Sioux Falls was also          step in identity protection by properly disposing         BBB President Jim Hegarty. “Identity theft is
held on April 13th. Participants were Jim David,        of their sensitive paper documents as well as CDs         largely a crime of access. Our goal is to make the
BBB operations director; Marty Jackley, South           and floppy discs. BBB staff was on-site to provide        information less accessible and empower people
Dakota attorney general; Brendan Johnson, US            expert advice and tips for identity theft protection.     to be their own first line of defense against identity
attorney, District of South Dakota; and Jeffrey         It was a huge success thanks to all of the sponsors,      theft. With community-based BBBs across North
Long, US postal inspector/public information            volunteers, and participants involved.                    America collaborating simultaneously, we had
officer, St Paul Division.                                  For the second time in a row, Omaha won               a tremendous coast-to-coast presence. BBBs
    BBB hosted, on April 14th and 15th,                 national acclaim for shredding the most volume            shredded 480.l7 tons of documents and served
presentations by former FBI Special Agent Jeff          of documents at a single site in the country — 48.5       about 15,000 people. This effort will hopefully
Lanza in Omaha, Lincoln and Sioux Falls. Lanza          tons. That equals 97,000 pounds! From among the           prevent a lot of Identity Theft.”

                                   Your ID

                                                      Dave Margritz Omaha Postal Inspector

                                                                                             KSFY Morning Anchor Mary McKenzie with BBB Operations Director Jim David.

 Jim Hegarty, BBB President                           Jeff Lanza, FBI Agent                  BBB Shredding Site

                                  BBB thanks its generous partners for helping make this event such a huge success!

Start With Trust                                                                                                          2nd Quarter 2010 | Vol. 12 No. 2           PAGE 3
                                                                                                    B       e     t     t      e    r          B     u    s     i     n   e   s     s

BBB Foundation Honors 2010 Business & Student Inte
   In 1936, the BBB raised the bar on business ethics when its first office was opened in this                                                  LINCOLN EvENT
region. This year, with your help, we will raise it even higher!                                                                    Thursday, September 9, 2010
   Please join us at one of BBB’s annual awards luncheons honoring the 2010 Business and                                                The Cornhusker — A Marriott Hotel
                                                                                                                                                Grand Ballroom
Student of Integrity Award Winners. This is a great opportunity for your organization to join
                                                                                                                                              333 South 13th Street
with BBB in saluting your commitment to ethics. It is also a chance to entertain customers or
                                                                                                                                               Lincoln, Nebraska
reward employees. They will be inspired at these events that truly showcase the BBB’s mission
                                                                                                                                                   11:30 — 1:00
to be the leader in advancing marketplace trust.
                                                                                                                                                   Guest Speaker
                                                                                                                                              Governor Dave Heineman
                  Invitations will be mailed the first week of August.

“Decade” Members Recognized                                                           10 YEAR “BRONzE” MEMBERS
                                                                                      Omaha                                         Imperial Tile Company, Inc.           Elizabeth A. Losek
  Also being acknowledged at the Integrity Award Events                               Abstract Guaranty Company                     InTouch Communications, Inc.          Ensley Electrical S
are the BBB Accredited Businesses that have reached                          dba Vision Helpers          J & S Audio Visual, Inc.              First Bank & Trust
                                                                                      Ahern Fire Protection                         J.T. Builders, Inc.                   Fisher Roofing of
their “Decade” anniversaries: our 70 year “Ruby”, 60 year                             Aksarben Heating and Air Conditioning, Inc.   JB Contracting Services, Inc.         Furniture Super C
                                                                                      Alco Garage Door                              John Edwards Salon                    Gary Thompson A
“Emerald”, 50 year “Diamond”, 40 year “Platinum”, 30 year                             All Flags, Etc.                               Kelly Ryan Equipment Company, Inc.    Gering Valley Plum
“Gold” and 20 year “Silver” members. If your company’s                                Amcon Distributing Company                    Liberty Homes, Inc.                   Hearing HealthCar
                                                                                      American Machine Works                        Loveland Animal Hospital              Heartland Transm
name is on the lists below, please plan to come. In addition                          Apollo Plumbing                               Lutz & Company, PC                    Heiden Constructi
                                                                                      Arby’s/Panda, Inc.                            Maaco Auto Painting & Bodyworks       Holmberg Heating
our 10 year “Bronze” members will be recognized. Special                              Armbrust Kennels                              Mail Marketing                        Island Landhandle
invitations will be mailed to all BBB “Decade Members.” They                          Atlantic Motor Supply                         Mark Markuson III Construction        MRL Crane Servic
                                                                                      Auto 1 Towing, Inc.                           Mark Sanford Group, LLC               Obstetricians and
will receive two complementary luncheons and be presented                             Auto Body Authority Towing & Impound, Inc.    Marking Refrigeration, Inc.           Party America
                                                                                      AutoCare                                      Massage Associates, LLC               Reed Anderson Co
with special plaques in appreciation for their long-time                              B & B Concrete Construction, Inc.             Meineke Car Care Center               Ridder Repair, Inc
commitment to BBB.                                                                    Barr Homes, Inc.                              MILKO Tool & Die, Inc.                Rose’s Tri-State Ro
                                                                                      Big Red Glass & Wood, Inc.                    Monarch Fence Co., Inc.               Scottsbluff Transfe
                                                                                      Birddog Solutions, Inc.                       Monarch K-9 Waste Removal             Steinbrink Landsca
                                                                                      Block Electrical Contracting, Inc.            MOSI/Multi-Option Systems, Inc.       The Tooth Fairy
70 YEAR “RuBY” MEMBERS                      30 YEAR “GOLd” MEMBERS                    Bob’s Big Red Services, Inc.                  Murphy Moving, Inc.                   Virtual Impression
                                                                                      Body Basics, Inc.                             Nature’s Helper, Inc.                 Warren Garage Do
Omaha                                       Omaha                                     Bogardus Plumbing Co.                         Omaha First Aid Training              Weathercraft Co.,
Brodkey’s Jewelers                          ADT Security Services, Inc.               Brandeis Catering-Georgetowne Club            Omaha@Work Staffing                   Weathertight Insu
Mutual of Omaha Companies                   Greater Omaha Chamber of Commerce         Broadmoor Development Company                 P.R. Holmquist Landscapes, Inc.       Wipe It Cleaning S
Omaha Public Power District                 Millard Drywall Services                  Cada Brothers, Inc.                           Palace Bath & Shower, Inc.            A & A Contracting
Physicians Mutual Insurance Company         Moore’s Landscaping & Nursery, Inc.       Calling All Cars                              Physicians Financial Services         A+ Nightlife Enter
World Insurance Company                                                               Centennial Bank                               Pittman Animal Hospital               Action Electric, In
                                            Ace Furniture & TV, Inc.                  Century Asphalt, Inc.                         Plantz Construction                   Auto Connection,
60 YEAR “EMERALd” MEMBERS                   Saint Elizabeth Regional Medical Center   Charter Homes, Inc.                           Quilogy                               Automotive Servic
                                                                                      Clark Contracting, Inc.                       R.G. Paint & Decorating, Inc.         Benefit Planning S
Omaha                                                                                 CM’s Custom Lawn & Landscape                  Radden Plumbing                       Bigler Motors
Goodwin Tucker Group
                                            20 YEAR “SILvER” MEMBERS                  ComCor Enterprises, Inc.                      S.A. Matzke Construction, Inc.        Campbell’s Kitche
I-Go Van & Storage Co.                                                                Complete Concrete, Inc.                       SB Concrete Contractors, Inc.         Capitol Animal Cli
Medico Insurance Company                                                              Cox Communications Omaha, LLC                 Schaefer Electric, Inc.               Carlson Projects, I
                                            C & H Enterprises-Far Infrared Health
                                                                                      Curzon Promotional Graphics                   Scott Hustak Construction             Cohawk New Hori
Lincoln                                       Cabins
                                                                                      D & A Remodeling, Inc.                        Shutters By Design                    Daniel L. Arnold J
Pinnacle Bank                               Commonwealth Electric Co. of the
                                                                                      D. Thompson Realty & Property                 Siebler Building Company, Inc.        DuctMedic Air Du
                                                                                       Management                                   Simonsen Construction, Inc.           Eye Works, Inc.
50 YEAR “dIAMONd” MEMBERS                   Gatchell Electric, Inc.
                                                                                      D.C. Electric/Heartland Lighting, Inc.        Sleight Advertising                   Financial Velocity
                                            Hometown Roofing, Inc.
                                                                                      Data Support Systems, Inc.                    Steamatic of Fremont                  First Mortgage Co
Omaha                                       Interstate Heating & Air Conditioning
                                                                                      Dave’s Auto Body Co.                          Steve’s Floor Coverings, Inc.         First National Ban
Farm Credit Services of America             Keymasters of Greater Omaha, Inc.
                                                                                      Dave’s Keystone Landscaping, Inc.             Sunbelt Business Brokers              Goings Homes, Inc
Novartis Consumer Health, Inc.              Midwest Capital, Inc.
                                                                                      David Jordan Remodeling, Inc.                 Tax Help, LLC                         Harris Decals, Inc.
Omaha Bedding Company                       ServiceOne, Inc.
                                                                                      DBA Mudjacking                                The Nebraska Medical Center           i Sleep
Woodmen of the World Life Ins. Society      Spherion
                                                                                      Donald Bush, CPA                              The Waldinger Corporation             Kaser Blasting & C
                                            Sports Car Garage
Lincoln                                     TD AMERITRADE
                                                                                      Eden Tree Pros                                Tiburon Financial, LLC                Keller Building Ser
Campbell’s Nurseries & Garden Centers                                                 Edwards Subaru Hyundai                        TK Lawns                              KFC
                                            West Corporation
T.O. Haas Tire                                                                        Egermier Builders, Inc.                       Tuff Shed                             Lincoln Cabinet
                                            Lincoln                                   Electronic Engineering                        Turf N’ Trail                         Lincoln Mattress C
                                            Brester Construction, Inc.                Elite Exteriors                               United Seeds, Inc.                    Lincoln Physical T
40 YEAR “PLATINuM” MEMBERS                  Chem-Dry Carpet Care of Lincoln           Elkhorn Fence Co.                             Vente, Inc.                           Maid To Please, In
                                            Custom Countertop, Inc.                   Emanuel Contracting, Inc.                     Ware House Productions, Inc.          National Research
                                            Frosty’s Specialty Advertising            Finance 1, LLC                                WebEquity Solutions, LLC              Pet Doctor
Lakeland Development
                                            Judson Irrigation, Inc.                   Fortina Forst Garden Design                   Wentworth USA                         Professional Paint
Lyman-Richey Corporation
                                            Kenl Inn                                  Fremont Electric, Inc.                        Werner Enterprises, Inc.                Unlimited, Inc.
Malbar Vision Centers
                                            Miller Mailing, Inc.                      Fuchs Machinery                               Wood Specialties, Inc.                Progressive Autom
Lincoln                                     Mr. Amoto Lawn & Tree Service             FuTex Systems International, Inc.                                                   Russ Garages
Post and Nickel                                                                                                                     Lincoln
                                            Reams Sprinkler                           Gaver Homes, Inc.                                                                   Russell Video Prod
                                                                                                                                    Archer’s Home Improvement
                                            Talent Plus, Inc.                         Glass Contractors, Inc.                                                             Senior Benefit Str
                                                                                                                                    B & B Carpet Service
                                            Wellmann Heating & AC                     Great Plains Pest Services, Inc.                                                    ServiceMaster of L
                                                                                                                                    Bauer Home Builders
                                            Wellmann Plumbing, Inc.                   Gregg Young Chevrolet, Inc.                                                         SFI Marketing Gro
                                                                                                                                    Better Home Solutions, Inc.
                                            World of Green, Inc.                      Hearing Testing, Inc.                                                               Supreme Surface
                                                                                                                                    Bill’s Trailer Sales
                                            Yasufuku U.S.A., Inc.                     Heartland Awning & Design, Inc.                                                     Tam Auto Repair
                                                                                                                                    Carmichael Construction Company
                                                                                      Hi-Tech Heating & Air Conditioning, Inc.      Columbus Plumbing Co.                 TCW Construction
                                                                                      Holmes Murphy & Associates                    Construction Plus, Inc.               Tomorrow’s Mone
                                                                                      House of Drapes                               Double S Construction                 Westfield Shoppin
                                                                                      Husker Siding, Windows & Roofing              Elite Web Concepts                    Wood Floors R Us

 PAGE 4           2nd Quarter 2010 | Vol. 12 No. 2                                                                                                  
       B       u       r     e   a    u          B      u     l    l     e     t   i   n

                                                                                                                            A Message from Our President
 egrity Award Winners                                                                                                       Jim Hegarty
                                 OMAhA EvENT
                    Thursday, September 16, 2010
                           Embassy Suites Omaha-La Vista
                                                                                                                            Grandparent Scam
                           12520 Westport Parkway at I-80                                                                   hits home at the BBB
                               (Exit 442/Harrison St)
                                                                                                                                   Recently I received a message on my voice mail
                                 La Vista, Nebraska                                                                            from a dear old friend asking me to call as soon as I
                                 11:30 — 1:00                                                                                  could. When I returned his call, my friend explained
                               Guest Speaker                                                                                   he was having a bad day and was calling me for
                                                                                                                               guidance. He went on to say that he had received
           Holly Petraeus, Director, BBB Military Line and wife of
                                                                                                                               a call that morning from his grandson who told him
           Army General David Petraeus, Commander of US and                                that he was in a Canadian jail after being arrested for a DUI while vacationing with
                        NATO forces in Afghanistan                                         some friends. His grandson told him that both the police and the local prosecutor
                                                                                           wished to speak with him about what would be involved to arrange his release. My
                                                                                           friend insisted that his grandson sounded extremely contrite and pleaded with him

                                                                                           not to tell anyone about his arrest.
                                                                                               The law enforcement officials then got on the phone and explained to my friend

  ke, DDS PC                                                                               that he would need to wire $3000 via Western Union to a Canadian address to cover
 Services, Inc.                                                                            the fines and court costs necessary for his grandson’s release. The men had detailed
 t Company
                                                                                           information about his family that convinced him that they were legitimate. They
Agency, Inc.
                                          BBB                                              further explained to him that arrangements had been made to keep the DUI off of his
                                                                                           grandson’s public record, and because of these special arrangements it was essential
 mbing & Heating, Inc.
  re Centers
                                          AWARdS?                                          that he keep the entire matter confidential. He was also told that if he were asked by
                                                                                           Western Union what the wire transfer was for, he was to tell them it was for a sick
mission, Inc.
  ion, Inc.                                   Belonging to the BBB shows                   aunt residing in Canada.
 g & Air                                  that your company believes in                        My friend, who has been quite ill and is in a very vulnerable state, told the men that
 ers, Inc.                                                                                 he would send the money. He immediately went to his bank where he withdrew the
ce, Inc.                                  honesty, trust and accountability.
d Gynecologists, PC                       Becoming a sponsor of the                        cash and then headed to the customer service counter of a local grocery chain to wire
                                          Integrity Awards further                         the money. Surprisingly, the staff at the store asked no questions about a wire transfer
 onstruction, Inc.                                                                         of $3000 to Canada and the money was sent.
                                          demonstrates your commitment
                                          to these values.                                     I explained to him that he had likely been scammed in what the BBB refers to
 oofing, Inc.
 er & Storage, Inc.                           There are BBB sponsor                        as the “Grandparent Scam.” I then told him about what is becoming a common
aping and Garden Center                   packages designed for both                       ruse that often includes a caller who says something like “Hi, grandpa,” or “Hey, it’s
                                          large and small companies.                       your favorite grandson.” The caller’s goal is to learn the name of a recipient’s actual
ns, Inc.
                                          They include advertising                         grandchild. Sometimes the caller may even have learned the name of the grandchild in
 oor, Inc.
  Inc.-Scottsbluff-Gering                 opportunities and recognition                    advance — and pretends to be the grandchild calling.
ulation, Inc.                             at the awards luncheons in                           The caller typically tells the victim that he or she has been in an accident, was
 Service                                                                                   arrested or stranded and needs money right away! Most often, the caller claims to be
                                          September. “We have added
                                          the scholarship funding element                  traveling in Canada.
nc.                                       to the sponsorships, which                           Fortunately for my friend, only several of hours had passed since he had wired the
                                          allows donors to enjoy the tax                   money, and I was able to get to the local grocery store where I inquired if they had
 ces, Inc.                                                                                 facilitated the wire transfer. They were shocked when I explained to them that this was
Specialist, Inc.                          benefits of supporting the BBB
                                          Foundation, a charitable 501(c)(3)               a scam and seemed oblivious to the fact that this type of scam even existed. To their
en Cabinets, Inc.                         organization,” said Jim Hegarty,                 credit, they were extremely sympathetic and cooperative and were able to determine
 inic, PC                                                                                  that the money had not yet been picked up by the scammers. The store was able
                                          BBB president and CEO.
                                                                                           to reach Western Union to unwind the deal, and later that evening a very relieved
 izon’s Drywall, LLC                         For information about
Jewelry                                                                                    grandfather returned to the store where his $3000 dollars was returned to him.
                                          sponsorship opportunities for
uct Cleaning                                                                                   Although variations of this scam have been around for a long time, it has become
                                          the Omaha event, contact BBB
                                                                                           more sophisticated with the proliferation of information on the Internet. Con artists are
  Concepts                                Communications Director Margo
                                                                                           more often using personal information gleaned from family blogs, genealogy websites,
ompany                                    Riekes at 402-898-8526 or
nk                                                                                         social networking websites and online newspapers to add credibility to their calls.
 c.                                                                                        Reports to the BBB and from law enforcement agencies around the country suggest
.                                            For information about                         that, unfortunately, the scam works all too often. Please share this story and the
                                          sponsorship opportunities                        following tips with your senior loved ones.
 rvice, Inc.                              for the Lincoln event, contact
                                          Lincoln Branch Manager Sharon                    Watch out for these red flags:
                                          Brodhagen at 402-476-8822 or                         •	 Callers requesting money
Company                                                                                        •	 Callers claiming to be in Canada or other foreign location
Therapy Associates, P.C.
                                                                                               •	 Callers insisting on secrecy
h Corporation                                                                                  •	 Urgent callers pressuring quick action
                                                                                               •	 Callers with unfamiliar voices
 ting/Services                                                                                 •	 Callers requesting that money to be sent by wire transfer (because those funds
                                                                                                  are hard to track and almost impossible to recover)
                                                                                               •	 Vague or elusive callers who get personal details wrong
                                                                                              Everyone should always exercise some skepticism if they receive telephone calls
 Lancaster County                                                                          urgently requesting money. If a relative calls and asks for money, they should verify the
oup                                                                                        identity of the caller with personal questions that a stranger would not be able to answer.
 Countertops                                                                               Seniors should not “fill in the blanks” for callers but should ask them to give their names.
                                                                                              Another option is to ignore the caller’s wishes and verify the story with
 n, Inc.
                                                                  2010                     another family member. And finally, don’t hesitate to call BBB Senior Line toll
 ngtown Gateway                                                                            free at 877-637-3334 for guidance.

                   Start With Trust                                                                                                      2nd Quarter 2010 | Vol. 12 No. 2        PAGE 5
  B      e    t    t    e   r        B     u     s    i    n     e    s    s       B   u    r    e    a      u          B   u    l   l   e     t    i    n

                    Member Benefit Programs
                  for BBB Accredited Businesses
                  CREdIT CARd PROCESSING                                           Torch Program — One Sponsor per Ad
                                                                                   You will be featured in thirty-five 30 second (:30) commercials per
  American Payment Systems (APS)                                                   month that include your company’s 25 second message (:25) followed by
  This Merchant Processing Program features:                                       5 second (:5) BBB/KETV message. Your business receives:
      •	 Rates as low as 1.39%                                                         •	 A (:25) twenty second message about your company
      •	 Transaction fee of only 16 cents and a low $4 statement fee                   •	 You may use an existing commercial, picture or graphics, or KETV
      •	 Month to month contract — may cancel any time                                    will produce a new spot at a 50% discount
      •	 NO application fee, NO annual fee and NO monthly fees                         •	 KETV will design an animated Internet banner ad that rotates
      •	 Lower your net cost or receive $500                                              throughout that links directly to your website and be
      •	 Special rates for large companies and keyed rates available for                  viewed by about 50,000 people per month
         mail, phone order and Internet businesses                                 Contact Katherine Ramirez at 402-978-8943
      •	 No need to change equipment or point of sale (POS) systems
                                                                                   Journal Broadcast Radio Group (Omaha and Lincoln metro areas)
      •	 Local support — APS is family owned with over 25 years combined
                                                                                   Option #1 on z92 — One Sponsor per Ad
         history in merchant processing
                                                                                        144 radio & streaming ads per month over a 2-3 week period with
  Contact Jim or Aaron Barnes at 402-502-9985 or 888-692-5285
                                                                                        an average savings of 40% (additional fee/month to add button link

   BBB ACCREdITEd BuSINESS dIRECTORY                                               Option #2 on Star 104.5 — One Sponsor per Ad
                                                                                        135 radio & streaming ads per month over a 2-3 week period with
  The Solution — A Marketplace Guide and Yellow Page directory of BBB
                                                                                        an average savings of 50% (additional fee/month to add button link
  Accredited Businesses in Nebraska, South dakota and southwest Iowa.
  There are many different advertising opportunities available to all BBB
  Accredited Businesses. The printed version is published by our BBB annually      Option #3 on Cd 105.9 — One Sponsor per Ad
  in July, and the one on our website is updated daily. Check it out at        41 radio & streaming ads per month over a 2-3 week period with an
  Contact: Pam Atz at 402-898-8538 or 800-649-6814 #8538                                average savings of 50% (additional fee/month to add button link to
                                                                                   Option #4 on Big Sports 590 — One Sponsor per Ad
         PRINT MEdIA CO-OP Ad PROGRAMS                                                  102 radio ads per month over a 2-3 week period with an average
  Omaha World-herald — Companies are listed by Type of Business                         savings of 50% (streaming is unavailable on this station)
  (TOB) Categories. These listings run twice a year. There is a special            Contact Amanda hansen at 402-898-5486
  pull-out supplement, for only BBB Accredited Businesses, which comes
  out in March. This includes helpful tips from BBB. In August, there are          Except for the BBB Accredited Business Directory, “The Solution”
  dedicated BBB pages in the Metro Guide. These publications reach                 that is sold by BBB staff, all co-op advertising programs are
  225,000 households and have a readership of over 400,000.                        managed and sold by the participating media/businesses. BBB
  Contact Terri Campbell at 402-444-1422                                           Accredited Businesses pay for being featured in the ads.
  Norfolk daily News — Ads run once a month
                                                                                   If you are interested in learning more about any of BBB’s member
  Contact Elaine Thelen at 402-371-1020
                                                                                   opportunities listed above, call the contacts indicated or BBB
  Kearney hub — Ads run two times a month                                          Communications Director Margo Riekes at 402-898-8526 or
  Contact deanna Ribeiro at 308-233-9780
                                                                                   800-649-6814 #8526.
  Lincoln Journal Star — Ads run once a month
  Contact Beth Corrick at 402-473-7421

                        BROAdCAST MEdIA
                       CO-OP Ad PROGRAMS                                           Does BBB Have The
  KLKN-Tv 8 (Lincoln metro area) — Fourteen shared 30 second
  messages a month for every two non-competing Accredited Business                 Correct Information
  sponsors, or fourteen exclusive 30 second commercials per month.
  Contact Kay Wunderlich at 402-436-2240                                           On Your Company?
  KETv (Omaha metro area)
                                                                                        •	 have you moved?
  value Program — One Sponsor per Ad
  You will be featured in twenty 15 second (:15) commercials per month                  •	 do you have a new phone number?
  that include a short 7 second (:07) BBB message along with information                •	 have you added a location?
  about your company. Your business receives:                                           •	 do you have a website?
      •	 An (:8) eight second message about your company                                •	 do we have your correct email address?
      •	 Message includes: audio, video, your logo, phone number, email                 •	 do we have the correct contact information?
         and address
      •	 No production cost for your company (client provides video or             You may check your company’s public report and information at
         graphics). Audio is a voice over by KETV announcer                        Let us know if we should update something by contacting Accredited
                                                                                   Business Relations Coordinator Suzanne Hazuka at 402-898-8531,
  Ethics Program — One Sponsor per Ad
                                                                                   800-649-6814 #8531 or email her at We
  You will be featured in twenty-five 30 second (:30) commercials per
                                                                                   need the correct email address of the person at your company
  month that include a short (:10) BBB message along with your company’s
                                                                                   who should receive BBB communications, as we have been sending
  message. Your business receives:
                                                                                   media releases and BBB news regularly to our Accredited Businesses
      •	 (:20) twenty second message about your company
                                                                                   via the Internet.
      •	 You may use an existing commercial, picture or graphics or KETV
         will produce a new spot at a 50% discount

PAGE 6       2nd Quarter 2010 | Vol. 12 No. 2                                                                                       
      B       e    t       t      e   r           B       u    s      i     n   e       s     s            B    u     r     e      a     u           B       u      l       l     e     t      i    n

    Welcome New BBB Accredited Businesses
          The following companies have joined us during March 20, 2010 – June 30, 2010. BBB Accredited Businesses must meet our high standards.
                      Those listed below have been accepted because they believe in fair play and ethical conduct in the marketplace.

IOWA                                      Geneva                                    Valley Drywall
                                                                                    Visionscapes, LLC
                                                                                                                            Presto-X, LLC
                                                                                                                            Quality First Roofing, Inc.
                                                                                                                                                                        SOuTh dAKOTA
                                          Midwest Steel Fabricators, Inc.
Clarinda                                                                            Wild Bird Habitat Store                 Red Zone BBQ                                Aberdeen
Smith Vending Corporation                 Gering                                                                            Roofing & Repairs                           JDH Construction, Inc.
                                          A & R Flooring Installations              Louisville
                                                                                                                            Rover Renovations, Inc.                     SES Seamless Rain Gutters
Council Bluffs                                                                      Skilled Woodworking, Inc.
                                          Gothenburg                                                                        S & L Enterprises                           Ultimate Upholstery Solutions
Aire Serv Heating & Air
                                          Schlake Construction Company, Inc.        Martell                                 S & S Custom Homes, LLC
 Conditioning                                                                                                                                                           Beresford
                                                                                    Bauman Trucking                         Schnackel Engineers, Inc.
Blue J’s Lawn & Landscape Service         Grand Island                                                                                                                  R & D Remodeling & Construction
                                                                                                                            Second Chance Home Repair &
EZ Gutters                                Aspen Dental                              Nebraska City                            Remodeling, LLC                            Black hawk
Fox Run Golf Club                         Decor-N-More                              All American Landscape, LLC             Secure Accounting & Tax Service             Black Hawk Auto Repair
Heywood Flooring                          Millard Refrigerated Services, Inc.       Fire Protection Sales & Service         Service All, Inc.
J E Owens & Son’s                         Nebraskaland Gutter                       Knapp Contracting                                                                   Brandon
                                                                                                                            Sharp Enterprises
Kountze Painting, Inc.                                                              REM Electric                                                                        Kimberly Kremlacek
                                          Grant                                                                             Signature Ceremonies
River City Chimney Sweep, LLC
                                          MaxQ Enterprises, LLC                     Newman Grove                            Smejkal Construction, LLC                   Brookings
Switchmaster Electric
                                                                                    Frisch Electric, LLC                    Storevisions, Inc.                          ABM Manufacturing Company
Wickman Drywall                           Gresham                                                                           StrategicHealthSolutions, LLC               Brian J. Hildebrant, CPA, P.C.
Glenwood                                  DD Sales and Service, Inc.                Norfolk                                 SUPERTECHS
Sorenson Electric, Inc.                                                             Bronco Connection, LLC                  Thompson’s Home Improvements                Custer
                                          Gretna                                    Nebraska Appliance Center, Inc.                                                     Beaver Lake Campground
                                                                                                                            Tinkham Land Surveying, Inc.
hamburg                                   Ahern Hardscapes & Garden
                                                                                                                            Tires Plus
Benefiel Truck Repair & Towing, Inc.       Design, LLC                              Omaha                                                                               dell Rapids
                                                                                                                            Touch Omaha Bodywork
                                          Cold Storage Construction                 24 Hour Fitness                                                                     Advanced Moving
harlan                                                                                                                      True Construction, Inc.
                                           Service, Inc.                            A & A Plumbing & Drain Service, Inc.                                                Dressen Custom Trailers, Inc.
Harlan Veterinary Associates &                                                                                              Vacek Tile, Inc.
                                          Gretna Small Engine                       A+ Signature Lawns & Landscape                                                      Quality Heating & Air, LLC
 Referral Center                                                                                                            West Center Psychologists and
                                          Platteview Contractors, Inc.              AJ’s Auto Glass Plus
                                                                                                                             Psychotherapists                           Elkton
                                          Stonemasters, Inc.                        Alarm Pros
Treynor                                                                                                                     Wetzel Construction, Inc.                   Amoco Oil Skyview Junction, LLC
                                          T.J.’s Remodeling                         All Around Home Finders
Andersen Roofing & Seamless                                                                                                 Zamora Enterprises                          Elkton Locker Plant, Inc.
                                                                                    All Pro Auto Glass
 Gutters, LLC                             hastings                                  All Pro Carpet Cleaning, Inc.           Overton                                     Freeman
underwood                                 Gangwish Construction, Inc.
                                                                                    Amazing Angels                          Quality Builders                            Kleinsasser Heating and Cooling, Inc.
Wahle, Inc.                               hebron                                    American Boiler Company
                                                                                    Andersen Electric Co.                   Papillion                                   Gregory
                                          Hergott Enterprises, Inc.
                                                                                    Authentic Ink                           Appraisal Group                             Mark’s Home Repair
NEBRASKA                                  henderson                                 Auto Driveaway                          Bramhall & Munch, PC                        Sperl Construction
Alliance                                  Town & Country Boutique                   B.D Construction                        Integrity Services & Management, Inc.
WebRecept, LLC                                                                      Bare Concrete, LLC                      Jades Pet Club, Inc.
                                          holdrege                                                                                                                      The Dent Shoppe
                                                                                    Bark City Productions, LLC              Ost, Inc.
Arlington                                 Keith D. Samuelson Land
                                                                                    Better Basement Technologies, LLC       V & V Enterprises, Inc.                     hartford
Grefe Excavating, LLC                      Leveling, Inc.
                                                                                    Bianco Stroh, LLC                                                                   Squeegee Clean Windows
R & R Radon Solutions, LLC                                                                                                  Plattsmouth
                                          hoskins                                   Bob Vance Agency, Inc.                  Savage Plumbing, Inc.                       hermosa
Ashland                                   ABG Contracting                           Brassvine, LLC                                                                      Pendo’s Construction
Porter Ridge Veterinary Clinic, PC                                                  C Jones Painting                        Pleasant dale
                                                                                    CMC, LLC                                T & S Service                               huron
Avoca                                     Faltin Meat Market
                                                                                    Cole Brother’s Masonry, Inc.                                                        J & J Motorcycles
Laramie Construction                                                                                                        Potter
                                          Indianola                                 Convalescent Place, Inc.
                                                                                                                            Air Quality Team                            Lead
Beatrice                                  Painting Plus                             Creighton University Medical
                                                                                                                                                                        KDR Unlimited Lodging
Back Alley Eatery, LLC                                                                Center                                Ravenna
Fester’s Bait & Tackle                                                              Crescendo Home Theater                  Panowicz Construction                       Onida
                                          Gaynor’s Home Repair
Phil’s Farm and Radiator Repair                                                     Custom Blinds & Design                                                              Barber Farm Service, Inc.
                                          Hardesty Construction, Inc.                                                       Red Cloud
Steffen Carpentry & Construction                                                    Designer Beads & Charms, Inc.
                                          Kearney Glass, Inc.                                                               Computer Business Solutions, LLC            Parker
Sunrise Bakery                                                                      Dogtopia
                                          Scott Daake Masonry, Inc.                                                                                                     Raeco Builders, LLC
                                                                                    Dynamic Construction, Inc.              Rising City
Beaver Crossing                           Smitty’s Construction & Roofing
                                                                                    Faces Spa                               T. Novak Construction, Inc.                 Rapid City
Premier Connections                       La vista                                  FASTSIGNS                                                                           Gotcha Covered
                                                                                    First Choice Builders Consulting, LLC   Scottsbluff
Bellevue                                  Apple Recycling & Trash                                                                                                       Handyman Al
                                                                                    Fix Mi Casa, LLC                        Hometown Roofing
A View in Fontenelle Hills                Planet Hair                                                                                                                   K & D Appliance Services, Inc.
                                          Sheldon Tile, Inc.                        Frank’s Painting & Home Repairs         Scribner                                    Timber Ridge Construction, Inc.
Fleischmann Construction
                                          Steam-A-Way of Nebraska                   Good Life Renovations                   Bronte Enterprise, LLC
Right at Home                                                                                                                                                           Sioux Falls
                                                                                    Grass Kickin’ Lawns, Inc.
Walsworth Publishing Company              Leigh                                                                             Seward                                      Ace Luxury Limo & Trivia Cab
                                                                                    Great Plains Uniforms
Bennington                                Wietfeld Electric, LLC                    Greenland Remodeling &                  Allure Fashions                             At Your Service Cleaning Company
GORKHALI, LLC                                                                         Construction, LLC                     Dickinson Seed & Feed                       Bozzell Construction, Inc.
Health Mart Pharmacy                                                                Hall’s Home Improvement                 James A. Steider Agency           
                                          Advanced Landscapes, Inc.
                                                                                    Hanel Construction Company              Krieser Drywall                             My Renters
Boys Town                                 Berry Law Firm
                                                                                    Harmony Music Boxes                                                                 Painted Ladies, LLC
Mr. Han D. Man                            Blooms and Bouquets, Inc.                                                         Shubert
                                                                                    Hess Construction, LLC                                                              Rug & Relic
                                          Concrete Doctor, Inc.                                                             Handley Construction
                                                                                    Integrated Systems Group, Inc.                                                      The Willow Tree
Crete                                     Cornett Enterprises
                                                                                    Jeremy’s Lawncare                       Tecumseh                                    Whisk & Chop Cafe
Vasily’s Auto Sales                       Daley Brothers
                                          Donna L. Collura-GNLD Consultant          Jim Dahlgren-Allstate Insurance         Blessing Plumbing & Heating                 Spearfish
Crofton                                                                               Company
                                          Eyecare Specialties, P.C.                                                         Thurston                                    Apex Construction, LLC
Direct Biologicals, Inc.                                                            JP’s Remodeling & Repair
                                          Flathead Construction, Inc.                                                       Harrison W.O.C. Services, LLC
                                          Forensic Anthropology, Inc.               Keystone Remodeling                                                                 Tea
                                          Glenn’s CARSTAR Body Shop                 Koca Chiropractic Clinic, P.C.          Tilden                                      Heavy D’s Auto Body by Design
Macintosh Concrete, Inc.
                                          Hair Suite                                Kopecky Construction, Inc.              T & B Manlift Service, Inc.                 Watertown
david City                                Halstead Construction                     Laser Pro Co., Inc.
                                                                                                                            union                                       P/D Concrete Construction, Inc.
Forney Repair                             Horizon Inn Motel                         Lion Rinnovations, Inc.
                                                                                    MedSecure, Inc.                         Noerrlinger Construction, Inc.              Whitewood
Elkhorn                                   Inselman Cabinetry, Inc.
                                          Internet Nebraska Corporation             Midlands Carrier Transicold             Wahoo                                       Northern Hills Sod Farm, LLC
Gottsch Enterprises, LLC
                                          Mark Services, Inc.                       Midwest Home Improvements               HANDIJEFF, INC.                             Yankton
Falls City                                Matt Talbot Kitchen & Outreach            Mike Foley Construction
                                                                                    MLS Construction                        Waverly                                     Stephen Falkenberg’s
Falls City Mercantile Co., Inc.           Mr. Handyman of Lincoln
                                                                                    Neyra Aybar Contractor                  Rolenc Repair
Fremont                                   Nebraska Gutrman, LLC
                                          Novus Auto Glass                          NSC Hardscapes                          Wilber
Beach Chiropractic Art Center, P.C.                                                 NT&T
Brown’s Milling Supply, Inc.              Ovation Salon                                                                     Linus Hayek
                                          Print on Demand                           Omaha Bounce, LLC                       Wilber Bakery
Country Builders, LLC                                                               Omaha Direct Auto Sales
Fas-Break Auto Glass Service              Quality Plus Painting, Inc.                                                       Wilber Meat Market, LLC
                                          Sadoff Iron & Metal Company               OrthoMedics Omaha
Garland                                   Sound Identities, Inc.                    Palacios Painting                       York
S & K Concrete, Inc.                      T & R Siders, Inc.                        Pedodontics, P.C.                       Advanced Agri-Direct (USA), Inc.
                                                                                    Performance Landscaping, LLC            America’s Best Value Inn/Palmer Inn
                                                                                    Pratt Termite & Pest Control            H & R Block
                                                                                                                            Pieper’s Pottys

Start With Trust                                                                                                                                 2nd Quarter 2010 | Vol. 12 No. 2                  PAGE 7
    B     e    t    t   e    r         B      u    s      i   n   e    s    s        B     u    r    e    a    u        B     u     l    l   e    t    i    n

           ThE 2010-2011 SOLUTION
              Yellow Page directory of BBB Accredited Businesses Available Soon!
                                               Plans for printing and distributing      In today’s uncertain economic        support, this publication would not be
                                           the 2010-2011 Solution, your BBB’s        times, consumers and businesses are     possible.” She added, “If you weren’t
                                           Marketplace Guide and Yellow              using extra caution when making         fortunate enough to be offered
                                           Page Directory, are underway. This        purchasing and hiring decisions.        an opportunity to advertise in the
                                           publication has become a highly           People are turning to BBB in            printed edition, you can breathe easy,
                                           sought after resource in our three        record numbers to find reliable,        thanks to the online version at bbb.
                                           state area. Two hundred thousand          trustworthy companies with which to     org. As soon as you reserve your spot
                                           copies of the printed edition will be     do business. The Solution provides      in our next printed edition and your
                                           distributed throughout our BBB’s          easy access to buying tips and a        ad is completed, it will immediately
                                           service area later this summer. BBB       Yellow Page Directory of Accredited     appear in the online Solution.
                                           Accredited Businesses, as of May          Businesses that are committed to           To learn more about how your
                                           31, 2010, are listed by their primary     BBB Standards of Trust.                 company can take advantage of this
                                           type of business, in the Yellow Page         BBB wishes to thank the over         great membership benefit, please

   Find the most
                                           section of the guide. The publication     700 Accredited Businesses that          call Pam at 649-6814 #8538 or email
                                           also includes information about           chose to highlight their companies      her at

                                           shopping smarter and avoiding scams       by purchasing advertising in The
                                           and schemes. All current members          Solution. Membership Retention          IT’S GREAT TO BE A PART OF
                                           will receive a copy in the mail.          Director Pam Atz said, “Without their          THE SOLUTION!

          BBB Activity Reports

               April 1, 2010 - July 1, 2010
                                                                                                                      A BBB member wrote to Ad and
                                                                                                                      Charity Review Specialist Diane
Top 10 Local Inquiries
   1. Insurance Companies = 8,783
  2. Roofing Contractors = 7,077                                                                                      We appreciate your thoughts on the
  3. Contractors-General/Remodeling = 7,051                                                                           privacy policy and will study BBB’s
  4. Home Builders = 5,115                                                                                            model privacy policy, I must say I
  5. Banks = 4,437                                                                                                    truly value this input. Too often today
  6. Heating/Air Conditioning-Contractors = 4,416                                                                     business managers and owners are

  7. Concrete Contractors = 3,476                                                                                     hit over the head with problems, but
  8. Internet Shopping = 3,370                                                                                        very few contacts come forward with
  9. Landscape-Contractors/Designers = 3,327                                                                          solutions. Thanks for making our
 10. Windows-Installation & Service = 3,327                                                                           investment in BBB membership pay
      Auto Dealers-New/Used Cars = 2,996                                                                              dividends right up front!

Total Number of Inquiries/Contacts = 270,351
Company Reliability Reports From:
                                                                                                                      BBB Foundation received this note:
  Automated Voice Response System = 458                                                                               Thank you so much for choosing
  BBB Staff = 5,091                                                                                                   me to receive a BBB scholarship.
  Web = 264,802                                                                                                       I am deeply appreciative, as it put
                                                                                                                      me one step closer toward paying
Top 10 Local Complaints                                                                                               for my education and entering the
   1. Advertising-Direct Mail = 208                                                                                   workforce. In a faltering economy
  2. Credit Cards & Plans = 126                                                                                       with unprecedented tuition prices, I
  3. Banks = 85                                                                                                       sincerely appreciate your generosity. I
  4. Financial Services = 71                                                                                          am grateful that you acknowledge the
  5. Collection Agencies = 58                                                                                         financial burdens that today’s students
  6. Auto Dealers-New/Used Cars = 57                                                                                  face, and that you also acknowledge
  7. Auto Dealers-Used Cars = 53                                                                                      our hard-earned accomplishments…
  8. Insurance = 41                                                                                                   You have set an admirable precedent,
  9. Advertising-Telephone = 28                                                                                       one that recognizes the needs and
 10. Internet Shopping Services = 25                                       In our work at BBB, we often find          accomplishments of tomorrow’s future
                                                                           ourselves in the midst of troublesome      leaders: today’s students.
Total Number of Complaints Opened = 2,612
Total Number of Complaints Closed = 2,803                                  situations involving businesses and        Sincerely,
Total dollar Amount Involved = $146,739.70                                 consumers. however, we also receive        Alyssa Amen
                                                                           some very encouraging, unsolicited
                                                                           messages from BBB Accredited               BBB Branch Manager Sharon
                                                                           Businesses and the people this             Brodhagen received this note:
   Comparative Stats from BBB Member Pages on our                          organization has served.
   Website with Search Engine Optimization (SEO)                                                                      Thank you so much for the Scott
                                                                                                                      Mecham Student of Integrity Award! It
                                                                           A consumer in Lincoln Park, NJ
   Total Reliability Reports during June, 2009 = 34,811                                                               is such a blessing and honor to receive
                                                                           wrote to 1st Responder Nancy
   Total Reliability Reports during June, 2010 = 74,583                                                               this award. It means so much that the
                                                                           Malone, Lincoln office:
   214.3% Increase                                                                                                    Better Business Bureau recognizes
                                                                           Wow, you are good. What a wonderful        and commends integrity. I am looking
   Accredited Business Reports during June, 2009 = 19,896                  experience I’ve had with the BBB of        forward to meeting you in person at
   Accredited Business reports during June, 2010 = 52,462                  Nebraska. Efficient and goal oriented.     the Norris Honors Night. I appreciate
                                                                           Thank you for all of your help with        that you are willing to come to my
   263.7% Increase
                                                                           this matter. The company in question       school to personally present the
   BBB Member Roster requested during June, 2009 =10,836                   has credited my account as stated in       award! Thank you so much!
   BBB Member Rosters requested during June, 2010 = 16,479                 your email. You and your company are
                                                                           perfect in every aspect. Thank you so
   152% Increase                                                                                                      Annelise Madison
                                                                           very much.

 PAGE 8       2nd Quarter 2010 | Vol. 12 No. 2                                                                                          

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