The Complete PMO by Q719y1


									   The Complete PMO

Chapter 12 - Team Development
Please Note that the following Slide text is derived
from the content in The Complete Project Management
Handbook by Gerald Hill
              Project Team
The fundamental staffing unit within the PM
 environment whose size and complexity
 corresponds to the size and complexity of the
PMO Team Development Responsibility
The PMO facilitates team development by establishing the
  procedures to: 1) form project teams, 2) govern team
  development/performance, and 3) help project managers
  develop/apply project team leadership/management
  concepts/practices consistent with industry standards and
  guidance for resource management within the relevant

• Establishes practices for developing cohesive project teams.

• Develops guidance for performance of geographically
  separated teams.

• Introduces team development tools and techniques for use by
  project managers.

• Monitors and manages project team performance
  improvement initiatives.
   Team Development Activities Across the PMO Continuum
Project Office             Basic PMO                  Standard PMO               Advanced PMO             Center of Excellence

Manages individual         Introduces concepts of     Establishes and            Expands practices to     Conducts research and
integration into project   project team dynamics      manages practices for      develop project          analysis of team
teams and participation                               project team               manager leadership       performance
in team development                                   development                skill and capability
                            Incorporates project      Implements tools and      Specifies project       Performs formal and
                             team development           techniques for project     manager team             informal examinations
                             guidance into              team development           development and          of project team
                             methodology                                           leadership skill         performance
                                                       Facilitates and            requirements
                            Recommends                 manages project                                    Recommends project
                             remedies and               team development          Monitors project         team composition
                             reconciliation actions     activities                 managers' team
                             for distressed team                                   leadership skill and
                             performance                                           capability
 Team Development Activities across the PMO Continuum

The PMO provides oversight of the capacity of persons with the PM
  environment to lead and develop effective and efficient project teams.

• Project Office – Applies leadership and skills of individual project managers
  to build viable project teams focused on achieving project objectives within
  cost, schedule, and resource utilization constraints.

• Mid-range PMO – Influences the development of leadership capabilities in
  project managers including proactively attending to team development
  issues, providing tools and techniques to assist in their project team
  development efforts, and accepting guidance from the PMO relative to
  developing leadership capabilities.

• Center of Excellence – Examines project team performance from a
  business perspective, recommends team development activities that adapt
  project team performance to serve business interests, and examines team
  compositions and individual contributions to projects to recommend
  preferred individual assignments relative to achieving desired team staffing.
              Team Development Function Model

Facilitate Cohesive        Facilitate Virtual           Enable Project              Monitor Project
 Team Formulation           Team Set-up               Team Development            Team Performance

• Examine Project Team    • Establish Virtual Team   • Promote Team Skill        • Assess Team Dynamics
  Dynamics                  Alignment                  Learning
                                                                                 • Examine Team
• Develop Project Team    • Facilitate Virtual       • Develop Project Manager     Effectiveness
  Orientation               Team Interactions         Tools and Techniques
                                                                                 • Conduct Team
• Integrate Vendors and                              • Facilitate Leadership       Improvement Activities
   Contractors            • Introduce Virtual          Development
                             Team Technology
Facilitate Cohesive Team Formation
    Examine Project Team Dynamics
The PMO provides a standard approach to project team composition that facilitates team

•   Project classification review - Aligns project team cohesion and experience requirements with
    project nature and type.

     –   Strategic importance.

     –   Marketplace or internal visibility.

     –   Introduction of new technology.

     –   Business and project risk.

     –   Project duration.

•   Technical requirements review - Ensures team members working in technical areas have
    requisite technical experience and ability to provide interpersonal leadership to integrate all
    participants across technical disciplines.

•   PM review - Defines the oversight requirements of project manager leadership skill and
    experience appropriate for the project.

•   Project team member and subgroup review – Examines individual contributions and
    interactions in project team activities, i.e. technical skill, project team experience, professional
    attitudes and behavior, and ability to work effectively to accomplish project objectives.
  Develop Project Team Orientation
The PMO establishes a team orientation program to provide a process for
  them to collaborate with project managers to identify team cohesion issues
  and characteristics to ensure that cohesive project teams emerge with
  effective personal interaction and group behavior characteristics that
  enable accomplishing project work.

• Respect for the strengths and weaknesses of each team member, with
  individual interactions that focus on drawing out strengths.

• A common understanding and buy-in of project performance objectives and
  consistency of project team member motivation to achieve them.

• Ability to make decisions, resolve problems, manage conflict, and
  demonstrate leadership both individually and collectively.

• Type and frequency of communication, including dealing with the proximity
  of project team members and their frame of reference to standard
  processes and practices.
 Integrate Vendors and Contractors
The PMO establishes a process for collaborating with project
  managers to determine the extent of integration of vendors
  and contractors as participants on the project team.

• Project team orientation.

• Kickoff meetings - Vendors and contractors participate to
  demonstrate participation on the project.

• Contract and agreement highlights.

• Vendor and contractor meetings.

• Vendor and contractor interviews.

• Public announcements.
Facilitate Virtual Team Set-up
 Establish Virtual Team Alignment
The PMO collaborates with project managers to ensure
  that virtual project team members maintain strong
  affiliation with the relevant organization and its
  business purpose.

• Statement of Purpose.

• Virtual Team Process Implementation.

• Virtual Team Structure.

• Team Assessment.

• Team Member Recognition.
    Facilitate Virtual Team Interactions
The PMO collaborates with project managers to deal with the challenges of managing virtual team activities and interactions.

•    Socialization of Virtual Team.

      –    Face-to-Face Time.

      –    Routine Business Communication.

      –    Augmented Business Communication - Follow-up personal contact via telephone to discuss receipt and content of transferred

      –    Team Member Introductions and Orientations.

      –    Management of Trust Issues - Emerge from isolated and independent virtual teamwork and limited interactions.

•    Virtual Team Collaboration.

      –    Communication.

      –    Task Flow.

      –    Assignments and Responsibilities.

      –    Team Member Training.

      –    Lessons Learned Exchange.

•    Governance of Virtual Team

      –    Standards.

      –    Operating Procedures.

      –    Team Member Supervision.

      –    Team Member Administration.
Introduce Virtual Team Technology
The PMO plans for technology support for use
 by virtual project teams.

• Telephony lines and equipment.

• Computer hardware and software, including
  PM and technical development software.

• Communication and collaboration tools.

• Connectivity hardware and software.
Enable Project Team Development
          Promote Team Skill Learning
The PMO promotes individual learning and group application of effective team development
   practices within the PM environment.

•   Leadership principles, practices, and skills.

•   Interpersonal skills.

     –   Effective communication.

     –   Interpersonal conflict resolution.

     –   Team problem solving.

     –   Consensus building.

     –   Group dynamics.

•   Work/professional-enhancement skills.

     –   Time management.

     –   Stress management.

     –   Supervision.

     –   Decision making.

     –   Meeting management.
Develop Project Manager Tools & Techniques
The PMO creates team development tools and
  techniques to apply within the PM environment.

• Team building exercises.

• Assessment of team development stage.

• Communication and collaboration assessment.

• Motivational techniques.

• Team recognition techniques.
            Facilitate Leadership Development
The PMO establishes ways to develop individual leadership capability by considering specific leadership training
    programs, progressive project assignments enabling project participants to obtain increasingly greater
    leadership capabilities, and mentoring in leadership principles, practices and skills.

•   Personal Leadership Skills.

     –   Interpersonal communication.

     –   Listening.

     –   Interpersonal behavior.

     –   Stress management.

     –   Personal and professional ethics.

     –   Awareness of management and leadership style.

     –   Awareness of personality characteristics.

     –   Emotional stability.

•   Process Leadership Skills - Leadership skills in dealing with work processes to facilitate reasonable control
    and influence within the work environment.

     –   Motivating; Team building; Organizing; Planning; Decision making; Delegating; Conflict management; Time
         management; Problem solving; Negotiating; Meeting management.
    Facilitate Leadership Development - Continued
•    Business Leadership Skills

      –   Strategic perspective.

      –   Derivation of tactical solutions.

      –   Cultural and political awareness.

      –   Diversity management.

      –   Customer relationship management.

      –   Vendor relationship management.

      –   Industry and market knowledge.

      –   Business acumen.

      –   Management of organizational change.

•    Technical Leadership Skills

      –   Specialized technical and professional knowledge.

      –   Technical and professional certification.

      –   Presentation skills.

      –   Effective writing.

      –   Effective speaking.
Monitor Project Team Performance
            Assess Team Dynamics
The PMO establishes a method to examine project team member
  activities/interactions to determine strengths/weaknesses encountered by
  the particular composition of the team.

• Observed or measured project team development stage.

• Frequency and type of discernable favorable behavior.

• Frequency and type of discernable ineffective behavior.

• Situations of demonstrated leadership by individual team members.

• Situations of demonstrated indifference by individual team members.

• Variation of project team member responses to project manager leadership
  and management styles.

• Variation of project team member personality traits demonstrated in the
  project management environment.
     Examine Team Effectiveness
The PMO establishes a process that uses measures of cost, schedule, and resource
   utilization to examine project team effectiveness and project performance.

•   Relationship of project team development stage with project progress and timely
    achievement of quality deliverables.

•   Characteristics of effective individual and team behaviors in the PM environment
    that contribute to project success.

•   Impacts of project team dynamics on customer satisfaction and acceptance of
    project deliverables.

•   Implications of vendor and contractor participation on project teams.

•   Examination of technical, and business aspects of project team effectiveness.

•   The PMO collaborates with project managers to create team composition models
    and construct team development programs to maximize the strengths and minimize
    the weaknesses of teams within the PM environment.
    Conduct Team Improvement Activities
The PMO establishes a process that uses project team performance assessment
   results to determine areas that warrant improvement, and works with project
   managers to plan/conduct team improvement activities.

•   Training.

•   Team spirit exercises.

•   Lessons learned.

•   Self-evaluation/self.

•   Team member role reviews.

•   Mentoring/coaching/counseling.

•   Technical qualification examination.

•   Executive/senior management intervention - Demonstrate senior management
    interest in removing road-blocks to effective project team performance.

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