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Improve Transport and the Environment - Bury Council

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					                                                                                                                      Environment & Development Services
Bury Metro                                                                               Service Development & Delivery Plan 2003/08


         Developing a Stronger Community Spirit
         By creating confident communities and quality neighbourhoods

Division                   Service Objectives (list where appropriate)

Environmental Services     Housing Strategy 2003-2008 - 3.1
Leisure Services
- Parks & Countryside      Developing community involvement in parks and countryside, working closely with partners, “friends” groups and volunteers
Leisure Services
- Parks & Countryside      Maximising investment into green spaces through external funding, sponsorship and community led projects
Operational Services
- Building Maintenance     Housing Strategy - To develop high quality customer-focussed services to meet the housing needs of residents of the Borough
Planning & Economic
Development                Promoting Sustainable Communities
Planning & Economic
Development                Sustain and enhance the health of town and district centres
Planning & Economic
Development                Move towards sustainable transport
Planning & Economic
Development                Overcome social exclusion through co-ordinated action to address the causes of marginalisation of communities
Planning & Economic
Development                Integrate social, cultural economic and physical regeneration through targeted borough-wide and area-based action
Property & Technical
Services                   Promote sustainable communities
Property & Technical
Services                   Sustain and enhance the health of town and district centres
Property & Technical
Services                   Integrate social, cultural, economic and physical regeneration through targeted borough-wide and area based action


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        1
                                                                                                              Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Key Targets
Division                   Target Narrative                           PI Reference       2002/03        2003/04          2004/05           2005/06           2006/07          2007/08
Leisure Services
- Parks & Countryside      Develop area based working                 N/A                                                April 2004
Operational Services       Satisfaction of tenants with the overall
- Building Maintenance     service provided by their landlord         BVPI 74
Operational Services       Satisfaction of tenants with               BVPI 75
- Building Maintenance     opportunities for participation in
                           management and decision-making in
                           relation to housing services
Planning & Economic        Establish joint meetings of main           BVR Regeneration   Quarterly      Quarterly        Quarterly         Quarterly         Quarterly        Quarterly
Development                regeneration drivers with external                            meetings       Meetings         meetings          meetings          meetings         meetings
                           agencies
Planning & Economic        Support community groups in                BVR Regeneration   No of          No of            No of             No of             No of            No of
Development                establishing websites linking to the                          community      community        community         community         community        community
                           portal site Burylife                                          websites       websites         websites          websites          websites         websites
                                                                                         developed      developed        developed         developed         developed        developed
Planning & Economic        Review with key partners marketing &       BVR Regeneration   October 2003   October 2003     -                 -                 -                -
Development                promotion to ensure we are selling its
                           benefits to improve the image of the
                           Borough




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          2
                                                                                                               Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer    Key Partner/s     Timescale       Target/Outcome                      Resource            BVPI's   Priority
                                                                                  Departments                                                           Implications        PSA
                                                                                                                                                        (including          LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        1.1                                    IMPROVING THE EFFECTIVENESS OF PARTNERSHIP WORKING
Environmental Services     Clarify and develop linkages between   Alan Freer     Colin Fishwick Ongoing      Co-ordination of actions between           To be                        BVR
                           partnerships and rationalise where                    Brian Daniel                partnerships                               determined                   Regen
                           appropriate                                           Keith Beamer                Involvement in developing action
                                                                                                             plans for Bury's community strategy
Environmental Services     Involve partners at development        Alan Freer     David Gillett  Ongoing      No of stakeholders attending               Resources to                 BVR
                           stages and in the delivery of                         Brian Daniel                conference                                 implement                    Regen
                           objectives                                            Keith Beamer                No of partners involved in project
                                                                                 SRB3 & SRB5                 delivery
                                                                                 Teams                       No of Jointly commissioned projects
                                                                                                             Partners engaged in delivery of
                                                                                                             projects
                                                                                                             Implementation of SRB programmes
Leisure Services           To develop Parks & Countryside         Neil Long      Sports Clubs   Ongoing      To maximise investment into                To be identified             War
                           partnership with external                             TRA's                       services (2 projects per annum)            for each project
                           organisations.                                        Area Boards
Leisure Services           To develop area-based working for      Neil Long      Area Boards    April 2004   To meet Local Community Plan               Redistribution of
                           Parks & Countryside in partnership                    Bryan Hill                  objectives and to develop static           existing
                           with Area Boards                                                                  workforce in Parks

Leisure Services           Extend self-management programme       Neil Long       Sports Clubs      70% of all      Club development, better care of    Existing                     War
                           for football, bowling and allotments                                     facilities by   facilities.
                           and implement Audit Action Plan                                          March 2004      Improve social inclusion
Leisure Services           Develop community led projects in      Neil Long                         March 2004      2 projects per year                 External funding             War
                           parks and countryside                                                                                                        bids



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        3
                                                                                                                Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s     Timescale      Target/Outcome                     Resource           BVPI's   Priority
                                                                                    Departments                                                         Implications       PSA
                                                                                                                                                        (including         LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        1.1 - Continued                          IMPROVING THE EFFECTIVENESS OF PARTNERSHIP WORKING
Operational Services       Develop further partnership working      Ged McGee      Police, members Ongoing     Improved and more comprehensive          Possibly if
                           with new and existing agencies to                       of Community                partnership working                      results in new
                           enhance operational and strategic                       Safety                      Potential cost savings for               initiatives
                           policy relating to Community Safety                     Partnership                 operational activities
                                                                                   Transport
                                                                                   operators
Planning & Economic        Develop the Economic Forum as a          Colin Fishwick Bury & Bolton   December    At least 10 individual private sector    None direct
Development                means of involving the private sector.                  Chamber         2003        representatives participating on a
                                                                                                               regular basis.
Planning & Economic        Work in partnership with key             Trish Willott                  Ongoing     Number of business forums                Existing and
Development                stakeholders in each town centre and                                                                                         50k Key Issue
                           support development of local                                                                                                 for TC
                           business forums/town centre groups                                                                                           management
                                                                                                                                                        and co-
                                                                                                                                                        ordination
                                                                                                                                                        15k from private
                                                                                                                                                        sector
                                                                                                                                                        (Bury Town
                                                                                                                                                        Centre)
Planning & Economic        Work with the Bury Strategic             Hilary Sayers                     2006           Smooth running of the European     ERDF Technical
Development                Partnership (SRB3/ European                                                               Action Plan                        Assistance and
                           Programmes Steering Group and                                                             Outputs as per Action Plan         ERDF project
                           theme groups) and North Manchester                                                                                           levy. Staff time
                           Objective 2 Executive Steering Group
                           to implement the European Action
                           Plan.


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        4
                                                                                                               Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s    Timescale       Target/Outcome                      Resource           BVPI's   Priority
                                                                                   Departments                                                          Implications       PSA
                                                                                                                                                        (including         LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        1.1 - Continued                         IMPROVING THE EFFECTIVENESS OF PARTNERSHIP WORKING
Planning & Economic        Develop the SRB5 East Bury Initiative   David Fowler                   2006         Steering Group and the four Theme        SRB5
Development                steering group and theme group                                                      Groups to each meet 6 times per
                                                                                                               annum
                                                                                                               Community involvement with these
                                                                                                               groups will be maintained.
Planning & Economic        Establish joint meetings of main        Colin Fishwick Alan Freer      Ongoing      Quarterly strategic meetings with        Existing                    BVR
Development                regeneration drivers with external                     Brian Daniel                 NWDA in place                                                        Regen
                           agencies                                               Keith Beamer
Property & Technical       Hold regularised meetings to improve    John Ayres     Traders         Review       Four minuted meetings                    Existing
Services                   the communication and consultation                     BOMTA           January 2004
                           process with market traders.                           BMTA
Corporate Support          Support the implementation of the       Philip Allen   Assistant Chief Within       A shared long-term vision for the                                    LSP
- Directorate              Local Strategic Partnership                            Executive       2003/04      Borough of Bury
                           Development Plan                                                                    Effective service provision which
                                                                                                               meets local needs and priorities
CORPORATE OBJECTIVE        1.2                                     DEVELOPING COMMUNITY CAPACITY
Leisure Services           Establish community groups for:         Neil Long      New and         March 2004   Production of Management Plans           Existing budgets   LPI
                                                                                  established                  Improved Security
                              Individual parks (8 groups)                        community                    Volunteer Park Rangers
                                                                                  groups                       Better utilisation of facilities
                              cemeteries (3 groups)                                                           62% of customers satisfied with
                                                                                                               parks and countryside by July 2003
                            areas of countryside (6 sites)
Leisure Services           Agree and implement a protocol for      Neil Long       Area Boards      December        Improved decision-making process.   Existing
                           Parks & Countryside consultation.                                        2003



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


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                                                                                                              Environment & Development Services
Bury Metro                                                                       Service Development & Delivery Plan 2003/08

Division                   Development Action                   Lead Officer     Key Partner/s      Timescale       Target/Outcome                         Resource             BVPI's    Priority
                                                                                 Departments                                                               Implications         PSA
                                                                                                                                                           (including           LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        1.2 - Continued                      DEVELOPING COMMUNITY CAPACITY
Leisure Services           Develop protocol for Area Board      Graham        Assistant Chief                       To enable Area Boards to have
                           involvement                          Atkinson      Executive                             greater influence over area-based
                                                                                                                    service provision.
                                                                                                                    Area Boards the focus for
                                                                                                                    community planning at a local level.
Operational Services       Develop protocol for Area Board      Mike Savage      Assistant Chief                    To enable Area Boards to have          Publicity costs to
                           involvement                                           Executive                          greater influence over area-based      be funded from
                                                                                                                    service provision.                     existing
                                                                                                                    Area Boards the focus for
                                                                                                                    community planning at a local level.
Operational Services       Develop a Communications Plan for    Andy Chicken     Repairs Advisory   By April 2004   Improved customer satisfaction         Existing                       BV Imp
                           the Repairs & Maintenance service                     Group, Housing                     Improved internal communication                                       Plan
                                                                                 Services,
                                                                                 Communications
                                                                                 Group
Operational Services       Strengthen the role of the Repairs   Andy Chicken     Repairs Advisory   By April 2004   Improved customer satisfaction         Existing             BVPI 74   BV Imp
                           Advisory Group in the ongoing                         Group                              ratings                                                     BVPI 75   Plan
                           development of the Repairs &                          Housing Services
                           Maintenance Service and ensure                        Communications
                           such developments are adequately                      Group
                           publicised
Operational Services       Introduce systems to measure         Andy Chicken     Repairs Advisory   By April 2004   Improved customer satisfaction         IT costs to be       BVPI 74   BV Imp
                           customer satisfaction levels                          Group                              ratings                                funded from          BVPI 75   Plan
                                                                                 Housing Services                                                          existing
                                                                                 Communications
                                                                                 Group


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                            6
                                                                                                              Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer     Key Partner/s    Timescale      Target/Outcome                      Resource           BVPI's    Priority
                                                                                    Departments                                                         Implications       PSA
                                                                                                                                                        (including         LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        1.2 - Continued                         DEVELOPING COMMUNITY CAPACITY
Operational Services       Produce agreed service standards in     Andy Chicken  Repairs Advisory By April 2004     Improved customer satisfaction      Existing           BVPI 74   BV Imp
                           relation to the Repairs & Maintenance                 Group                              ratings                                                BVPI 75   Plan
                           Service                                               Housing Services
                                                                                 Communications
                                                                                 Group
Planning & Economic        Provide support to community based      David Fowler                   2006              Achievement of SRB 5 outputs        SRB5
Development                ICT Projects in East Bury
Planning & Economic        Encourage business and resident         Trish Willott                     Ongoing. To    Private sector sponsorship          Staff time
Development                involvement in marketing and                                              be reviewed                                        External funding
                           promotion events                                                          annually.                                          to be sought
Planning & Economic        Develop further broadband pilot         Colin Fishwick   Manchester CC    2003/04 Increased broadband penetration to
Development                projects and seek funding from                           NWDA                     residents/businesses
                           NWDA                                                                              Number of projects approved
CORPORATE OBJECTIVE        1.3                                     MAXIMISING THE EFFECTIVENESS OF COMMUNICATION, CONSULTATION AND PARTICIPATION
Engineering                Develop protocol for Area Board         Mike Cannon    Assistant Chief            To enable Area Boards to have        Publicity costs to
                           involvement                                            Executive                  greater influence over area-based    be funded from
                                                                                                             service provision.                   existing
                                                                                                             Area Boards the focus for
                                                                                                             community planning at a local level.
Environmental Services     Develop protocol for Area Board         Alan Freer     Assistant Chief            To enable Area Boards to have
                           involvement                                            Executive                  greater influence over area-based
                                                                                                             service provision
                                                                                                             Area Boards to be focus for
                                                                                                             community planning at a local level




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        7
                                                                                                                Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer     Key Partner/s     Timescale      Target/Outcome               Resource                BVPI's     Priority
                                                                                   Departments                                                   Implications            PSA
                                                                                                                                                 (including              LPI's
                                                                                                                                                 training)
CORPORATE OBJECTIVE        1.3 - Continued                        MAXIMISING THE EFFECTIVENESS OF COMMUNICATION, CONSULTATION AND PARTICIPATION
Environmental Services     Area regeneration groups to involve    Alan Freer     Colin Fishwick  Ongoing    No of community groups involved in Resources                            BVR
                           representatives from community                        Brian Daniel               the process                          required for                       Regen
                           groups, building their capacity for                                              Regeneration activity more relevant  capacity building
                           involvement                                                                      to communities
Planning & Economic        Develop protocol for Area Board        Brian Daniel   Assistant Chief            To enable Area Boards to have
Development                involvement                                           Executive                  greater influence over area-based
                                                                                                            service provision.
                                                                                                            Area Boards the focus for
                                                                                                            community planning at a local level.
Planning & Economic        Develop area web sites building on     Brian Berry                    December   Number of web sites developed        SRB3/ERDF
Development                Radcliffe as best practice in                                         2003
                           partnership with Area Co-ordinators
Planning & Economic        Develop linkages between               Paul Allen       Area Boards       December       1st Stage Deposit UDP compatible      Existing       -          -
Development                Community Strategy, Local                                                 2003           with Community Strategy aspirations
                           Community Plans and Bury UDP
Planning & Economic        Support community groups in            Colin Fishwick   CVS               Ongoing        No of community websites              SRB5                      BVR
Development                establishing websites linking to the                                                     developed                                                       Regen
                           portal site Burylife.


Property & Technical       Develop protocol for Area Board        Keith Beamer     Assistant Chief                  To enable Area Boards to have
Services                   involvement                                             Executive                        greater influence over area-based
                                                                                                                    service provision
                                                                                                                    Area Boards to be the focus for
                                                                                                                    community planning at a local level



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        8
                                                                                                              Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer    Key Partner/s     Timescale       Target/Outcome                Resource                 BVPI's   Priority
                                                                                  Departments                                                     Implications             PSA
                                                                                                                                                  (including               LPI's
                                                                                                                                                  training)
CORPORATE OBJECTIVE        1.3 - Continued                        MAXIMISING THE EFFECTIVENESS OF COMMUNICATION, CONSULTATION AND PARTICIPATION
Property & Technical       Encourage distribution of Bury         John Ayres     All             Review       Produce 10,000 Bury Market leaflets Existing
Services                   Markets literature                                                    January 2004 Literature to be on display in Town
                                                                                                              Hall Reception and at least three
                                                                                                              other Council offices
                                                                                                              Literature to be on display at 10
                                                                                                              Tourist Information Centres
                                                                                                              regionally
Corporate Support          Provide support with the               Gill Long      Head of         October 2003 External publications to achieve    To be identified                  War
Strategy & Performance     establishment of a standard/protocol                  Communication &              standard                                                              CPA
(Communications)           for all external publications                         Partnerships                 80% by 2004
                                                                                                              100% by 2005
                                                                                                              Clear guidelines to ensure
                                                                                                              consistent levels of quality in all
                                                                                                              external publications

CORPORATE OBJECTIVE        1.4                                    DEVELOPING PRIDE IN THE BOROUGH
Planning & Economic        Review with key partners marketing     Adrian Frost                  October 2003        Positive image for the Borough      To be identified            BVR
Development                and promotion to ensure we are                                                           created                                                         Regen
                           selling its benefits to improve the                                                      Positive aspects promoted
                           image of the Borough
CORPORATE OBJECTIVE        1.5                                    IMPROVING OUR NEIGHBOURHOODS
Environmental Services     Improve cross-authority working at     Alan Freer    Colin Fishwick April 2003           Improved cross-authority working    Existing (staff             BVR
                           both strategic and implementation                    Keith Beamer                                                            time)                       Regen
                           level establishing a checklist to                    Brian Daniel
                           ensure all strategies are considered



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        9
                                                                                                                   Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                         Lead Officer   Key Partner/s    Timescale       Target/Outcome                        Resource          BVPI's   Priority
                                                                                     Departments                                                            Implications      PSA
                                                                                                                                                            (including        LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        1.5 - Continued                            IMPROVING OUR NEIGHBOURHOODS
Environmental Services     Ensure that there is an agreed             Alan Freer    Colin Fishwick April 2003         Radcliffe Regeneration Strategy       Resources to               BVR
                           strategy or action plan in place                         Keith Beamer                      produced                              implement                  Regen
                           piloting approach on Radcliffe                           Brian Daniel
Environmental Services     Establish means of co-ordinating           Alan Freer    Colin Fishwick October 2003       Incremental establishment of groups   Existing (staff            BVR
                           regeneration activities at a local level                 Keith Beamer                      in accordance with Regeneration       time)                      Regen
                                                                                    Brian Daniel                      Strategy priorities
                                                                                                                      Community priorities reflected
Environmental Services     Conduct a review of project delivery       Alan Freer     Colin Fishwick   June 2003       Continuous improvement or project     Existing (staff            BVR
                           and learn from best practice                              Keith Beamer     onwards         delivery                              time)                      Regen
                           extending piloting of regular briefing                    Brian Daniel
                           sessions on major regeneration
                           projects and master plans
Environmental Services     Review benchmarking and establish          Alan Freer     Colin Fishwick   June 2003       Improved comparative data and         Existing (staff            BVR
                           a benchmarking group on                                   Brian Daniel     onwards         performance                           time)                      Regen
                           regeneration (AGMA Best Value
                           Group)
Environmental Services     Involve Area Board Chairs in               Alan Freer     Colin Fishwick   April 2003      Area Chairs involved in area          April 2003                 BVR
                           Regeneration projects                                     Brian Daniel                     regeneration                                                     Regen
                                                                                     Keith Beamer
Environmental Services     Deliver improved neighbourhood             Alan Freer                      Within          Increased usage by community of       Revenue for
                           services                                                                   2003/04         neighbourhood resources, eg Acorn     publicity and
                                                                                                                      House, Energy Show House              running costs
                                                                                                                      Increased sustainability of
                                                                                                                      neighbourhood
Planning & Economic        Develop the SRB3 Developing a              Mike West                       2004            6 meetings held per annum             Existing
Development                Leading Edge theme groups


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        10
                                                                                                                  Environment & Development Services
Bury Metro                                                                             Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer      Key Partner/s   Timescale       Target/Outcome                       Resource           BVPI's   Priority
                                                                                       Departments                                                          Implications       PSA
                                                                                                                                                            (including         LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        1.5 - Continued                           IMPROVING OUR NEIGHBOURHOODS
Planning & Economic        Produce a Regeneration Strategy for       Heather Clark Brian Daniel  Ongoing               Pockets of deprivation and           £35k for
Development                Radcliffe                                               Alan Freer                          regeneration need targeted           Visioning Study
                                                                                   Keith Beamer                        Framework provided for action to     (resources
                                                                                                                       address LSP priority target area     identified)
                                                                                                                                                            Resources will
                                                                                                                                                            be sought to
                                                                                                                                                            implement
                                                                                                                                                            strategy
                                                                                                                                                            Facilitator
                                                                                                                                                            training
Planning & Economic        Develop bid under INTERREG IIIB to        Hilary Sayers                     December        Bid submitted                        Resource
Development                support balanced development of                                             2003            Possible training in international   sought from
                           Radcliffe.                                                                                  project development/ operation.      INTERREG/
                                                                                                                                                            match funding.
Planning & Economic        Provide support with resource             Hilary Sayers                     October 2003    Minimum of 1 project per year        External funding
Development                procurement to fund urban                                                                                                        sources.
                           regeneration projects.
Planning & Economic        Number of pockets of deprivation and      Brian Daniel                      Within          3 Action Plans to be prepared:       Existing
Development                areas of regeneration targeted                                              2002/03          York Street
                                                                                                                        Pimhole
                                                                                                                        Roch Valley
Property & Technical       Secure, by negotiation, improvements      David Isherwood   Westfield       Improvements    The undertaking of improvements to   Staff time                  War
Services                   to the derelict petrol station situated                     Shoppingtowns   to be           enhance the appearance of a key
                           on Angouleme Way, Bury                                                      undertaken by   town centre gateway site
                                                                                                       June 2003



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         11
                                                                                                              Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer   Key Partner/s   Timescale       Target/Outcome                           Resource           BVPI's   Priority
                                                                                    Departments                                                              Implications       PSA
                                                                                                                                                             (including         LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        1.5 - Continued                           IMPROVING OUR NEIGHBOURHOODS
Property & Technical       To settle all compensation claims still   Mike Crook                  By January         To make site available for new           Capital
Services                   outstanding arising out of the                                        2004               development – which may comprise         expenditure on
                           compulsory acquisition of the site at                                                    new Primary Care facilities              remaining
                           Quarry Street, Radcliffe                                                                                                          acquisitions to
                                                                                                                                                             be redeemed by
                                                                                                                                                             way of
                                                                                                                                                             subsequent
                                                                                                                                                             capital receipt.
CORPORATE OBJECTIVE        1.6                                       STRENGTHENING COMMUNITY COHESION
Property & Technical       Include an equal opportunities feature    John Ayres                  Review             Improved communication                   Existing
Services                   in Urdu on new literature                                             January 2004       At least two leaflets produced by
                                                                                                                    review date
Property & Technical       Create and publicise opportunities for    John Ayres     Traders         Review          Include information about trading        Existing
Services                   new businesses to develop                                                January 2004    opportunities in leaflets. Aim for 95%
                                                                                                                    occupancy on Bury Market




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          12
                                                                                                                       Environment & Development Services
Bury Metro                                                                             Service Development & Delivery Plan 2003/08

         Improve Transport and the Environment
         By ensuring all development in the Borough is sustainable and in meeting need, we enhance prospects of a high quality life for future
         generations

Division                   Service Objectives (list where appropriate)

Engineering                Local Transport Plan – To improve the environment, attractiveness & safety of the transport network

Engineering                Land Drainage & Flood Protection Plan – To minimise flooding to properties

Engineering                Highway Asset Management Plan – To optimise investment and maintenance of the highway network

Engineering                Highway Maintenance Risk Management Plan – To reduce highway accidents and insurance claims

Engineering                Environmental „Street Scene‟ Best Value Review – To Deliver Improvement Plan

Environmental Services     Housing Strategy 2003-2008 - 3.2, 4.12, 4.41

Environmental Services     Greater Manchester (Bury MBC) Air Quality Strategy

Environmental Services     Bury Regeneration Strategy - C1, C2, C4, D2.1

Environmental Services     LA 21 Strategy

Environmental Services     Climate Change Strategy
Leisure Service
- Parks & Countryside      Creating attractive floral and permanent landscaping to improve the visual amenity of the Borough
Leisure Services
- Grounds Maintenance      To introduce area-dedicated team based working for the six areas - Ramsbottom/Tottington, Bury West, Bury East, Radcliffe, Whitefield/Unsworth and Prestwich


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          13
                                                                                                                      Environment & Development Services
Bury Metro                                                                              Service Development & Delivery Plan 2003/08

Division                   Service Objectives (list where appropriate)
Leisure Services
- Grounds Maintenance      To make best use of existing manpower resources
Leisure Services
- Grounds Maintenance      To deliver improvements to the service in line with LA21
Operational Services
- Waste Management         Conform to the requirements of the Waste Management Strategy
Operational Services
- Waste Management         Conform to Local Agenda 21 Strategy
Operational Services
- Waste Management         Conform to Environmental Protection Act
Operational Services
- Waste Management         To reduce the emissions of the Authority's refuse collection vehicles
Planning & Economic
Development                Developing a successful local economy
Planning & Economic
Development                Promote sustainable communities
Planning & Economic
Development                Move towards sustainable transport
Planning & Economic
Development                Care for the local environment
Planning & Economic
Development                Promote sustainable regeneration exploiting specific opportunities available to Bury
Planning & Economic
Development                Integrate social, cultural, economic and physical regeneration through targeted borough-wide and area based action
Property & Technical
Services                   Promote sustainable communities
Property & Technical
Services                   Develop a successful local economy
Property & Technical
Services                   Reduce the environmental impact arising from Council buildings and improve air quality


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      14
                                                                                                                        Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                   Service Objectives (list where appropriate)
Property & Technical
Services                   Integrate social, cultural, economic and physical regeneration through targeted borough-wide and area-based action
Property & Technical
Services                   Stock options

Key Targets
Division                   Target Narrative                         PI Reference           2002/03             2003/04            2004/05        2005/06     2006/07          2007/08

Engineering                Annual Transport Plan/APR                                                           July 2003

Engineering                Flood Protection Plan                                                               December 2003

Engineering                Highway Asset Management Strategy                                                   October 2003
Leisure Services
- Parks & Countryside      Customer satisfaction improvements.      N/A                    62%                 64%                66%            68%
Leisure Services
- Parks & Countryside      Obtain Green Flag status at 2 parks.                                                                   September 04
Operational Services       % of total tonnage of household waste    BVPI 82 (a)            6.35%               10%                14%            18%         25%
- Waste Management         arisings recycled
Operational Services       % of total tonnage of household waste    BVPI 82 (b)            6.35%               10%                14%            18%         25%
- Waste Management         arisings composted
Operational Services       Household waste collected per head of    BVPI 84                458 kg              464 kg             471 kg         478 kg      485 kg
- Waste Management         population (kg)
Planning & Economic        Percentage of homes built on
Development                previously developed land                BVPI 106               73%                 75%                78%            82%         88%              88%




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      15
                                                                                                               Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Key Targets
Division                   Target Narrative                        PI Reference          2002/03        2003/04          2004/05           2005/06           2006/07          2007/08
Planning & Economic        Establish working arrangements with
Development                NWDA under their Single Pot             BVR Regeneration                     April 2003
                           application process for AGMA,
                           Waterside, Newlands, ERVNE
                           Programmes and for stand-alone
                           projects
Planning & Economic        Prepare and implement the Derelict      Warwick               2003/04 for    2003/04 for
Development                Land Strategy                                                 strategy       strategy
Property & Technical       Reduce greenhouse gas emissions         Climate Change                                                                                             Community 8%
Services                   i) community                            Protection Strategy                                                                                        Corporate 28%
                           ii) corporate
Property & Technical       Energy consumption/m2 LA operational    BVPI 180a
Services                   property
Property & Technical       Development of a policy regarding the                                        June 2003
Services                   siting of telecommunication equipment
                           on Council-owned land and property




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      16
                                                                                                                 Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer      Key Partner/s   Timescale      Target/Outcome                       Resource        BVPI's     Priority
                                                                                     Departments                                                         Implications    PSA
                                                                                                                                                         (including      LPI's
                                                                                                                                                         training)
CORPORATE OBJECTIVE        2.1                                     IMPROVING THE INTEGRATED TRANSPORT SYSTEM
Engineering                Review Decriminalised Parking           Peter Schofield              October 2003 Complete 1st Annual Review with             Existing        LPI 4
                           Scheme                                                                            recommendations/action plan                                 LPI 5
                                                                                                                                                                         LPI 6
                                                                                                                                                                         LPI 7
Engineering                Local Transport Plan 3rd Annual         Peter Schofield                   July 2003      Achieve LA 21 and LTP objectives     Existing        BVPI 96,   War
                           Progress Report                                                                                                                               97, 99,
                                                                                                                                                                         186, 187
Engineering                Develop and implement Bury's            Peter Schofield                   Develop        30% increase in cycling flows        Existing
                           Cycling Strategy                                                          Phase 3 by     between 2003 & 2004.
                                                                                                     April 2004     Health and safety benefits
                                                                                                     Implement      Assist in the reduction of traffic
                                                                                                     Strategy by    growth
                                                                                                     March 2005
Engineering                Adopt Bury MB Council Workplace         Peter Schofield                   August 2003    Reduced car commuter journeys        Existing
                           Travel Plan
Engineering                Develop School Travel Plans             Peter Schofield                   Ongoing        Meet LTP Objectives                  Existing
                                                                                                                    50% of Bury Schools with Travel
                                                                                                                    Plans implemented by 2004/05
                                                                                                                    Reduced car commuter journeys
Engineering                Initiate strategic car parking review   Peter Schofield                   July 2003      Achieve LTP objectives and           Yes
                                                                                                                    maintain revenue income/balanced
                                                                                                                    budget
Engineering                Develop Residents Parking Strategy      Peter Schofield                   Oct 2003       Enforcement and service              Existing
                                                                                                                    improvement



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      17
                                                                                                                  Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer      Key Partner/s   Timescale      Target/Outcome                           Resource        BVPI's   Priority
                                                                                      Departments                                                             Implications    PSA
                                                                                                                                                              (including      LPI's
                                                                                                                                                              training)
CORPORATE OBJECTIVE        2.1 - Continued                          IMPROVING THE INTEGRATED TRANSPORT SYSTEM
Engineering                Major higher education and               Peter Schofield              2004/05      100% implemented by 2004/05                     Existing
                           healthcare sites adopting Travel                                                   Reduction in travel to work by car
                           Plans
Engineering                Develop and implement Bury Quality       Peter Schofield                   QBC‟s in       Corridors in place by 2004/05 &          Yes             BVPI
                           Bus Corridors for A56/A665 & A58                                           place by       2006/07 respectively                                     102
                                                                                                      2004/05        Increased bus patronage and
                                                                                                                     reduced car journeys

Engineering                Bury Town Centre Traffic                 Peter Schofield                   October 2003   Reduction in car traffic in Bury Town    Existing
                           Management Scheme (Phase 3)                                                               Centre
Engineering                Develop highway development              Ian Lord                          September      Meet Sustainability and LA 21            Existing
                           control guidance for pedestrian and                                        2003           Objectives
                           cycle movements
Engineering                Develop and Implement a Walking          Peter Schofield                   July 2003      Meet LTP targets, reduce car             Existing
                           Strategy for Bury                                                                         journeys and improve health
Engineering                Child Pedestrian Training Scheme         Lisa Houghton     DfT             July 2003      Reduce number of child road              Grant secured
                           (Kerb Craft) Plan                                                                         accident casualties
Engineering                Deprivation and Road Accidents           Lisa Houghton     DfT             July 2003      Reduce number of child road              Grant to be
                           Programme                                                                                 accident casualties                      secured
Engineering                Fairfield Hospital Access Routes         Peter Schofield   Fairfield HT    September      Assessment of options                    No funding
                           Studies/Strategy                                           CHC             2003                                                    determined as
                                                                                      Rochdale MBC                                                            yet
Property & Technical       Assist the Greater Manchester Waste      Mike Crook                        Ongoing        The relocation of the current facility   Existing
Services                   Disposal Authority in their attempt to                                                    to another site.
                           relocate the Civic Amenities Site –
                           currently located on Cemetery Road,
                           Radcliffe.

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        18
                                                                                                                 Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer     Key Partner/s   Timescale        Target/Outcome                      Resource           BVPI's       Priority
                                                                                    Departments                                                          Implications       PSA
                                                                                                                                                         (including         LPI's
                                                                                                                                                         training)
CORPORATE OBJECTIVE        2.2                                     IMPROVING AND MAINTAINING THE BOROUGH'S INFRASTRUCTURE
Engineering                Manchester, Bolton & Bury Canal         Swee Ong      BWB              October 2003 Targets and programmes to achieve         To be
                           Regeneration Project Plan                                                           MBB Canal regeneration objectives         determined
Engineering                Develop flood protection plan           Steve Brown   DEFRA            Dec 2003     Reduce flooding incidents and             Revenue
                                                                                                               damage to property and businesses.        funding required
                                                                                                                                                         & Capital Grant
                                                                                                                                                         from DEFRA to
                                                                                                                                                         finance
                                                                                                                                                         individual
                                                                                                                                                         projects
Engineering                Develop and implement an                David Chadwick   DEFRA           Develop by       PROW Improvements programme         Revenue                         Statutory
                           improvement plan for Public Rights of                    DfT             April 2005       implemented                         funding required                Require-
                           Way                                                                      Implementation                                                                       ment
                                                                                                    - ongoing
Engineering                Develop Highways and Street             Ian Crook                        October 2003     Improved maintenance of the         Additional         BVPI 96
                                                                                                                                                                            BVPI 97
                           Lighting Asset Management and                                                             Highway network and major Council   revenue funding
                                                                                                                                                                            BVPI 178
                           Investment Strategy                                                                       assets.                             required           BVPI 186
                                                                                                                                                                            BVPI 187
                                                                                                                                                                            LPI 1,2,3,
                                                                                                                                                                            13,1415
                                                                                                                                                                            AGMAPI
                                                                                                                                                                            1-12
Engineering                Produce a Highway Maintenance           Ian Crook                        April 2004       To provide a working document for   Existing
                           Policy and Strategy                                                                       Highway Maintenance and help
                                                                                                                     defence on risk management
Engineering                Review Highways Structures and          Swee Ong                         October 2003     Improved maintenance of the         Existing           LPI 12       War
                           Bridges Asset Management and                                                              highway network and major Council
                           Investment Strategy                                                                       assets


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           19
                                                                                                                   Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s    Timescale       Target/Outcome                       Resource       BVPI's    Priority
                                                                                     Departments                                                           Implications   PSA
                                                                                                                                                           (including     LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        2.2 - Continued                           IMPROVING AND MAINTAINING THE BOROUGH'S INFRASTRUCTURE
Engineering                Introduce recommendations of              Ian Crook                      March 2004  Making best value of resources and         Existing
                           „Delivering Best Value in Highway                                                    seeking best value in service
                           Maintenance: A Code of Practice for                                                  provision
                           Maintenance Management‟
Engineering                Highway Trees Asset Management            Ian Walker      Neil Long        April 2004      Protection and enhancement of        Existing
                           Strategy                                                                                   highway tree stock
Engineering                Improve the site management by            Alan Brett                       April 2003      Improvements in reinstatement of     Existing                 BVR
                           public utilities and other contractors                                                     highways sites.                                               Street-
                                                                                                                      Reduction in the amount of                                    scene
                                                                                                                      roadwork signs and debris left
                                                                                                                      behind by contractors
Engineering                Introduce ISO 9001-based quality          Alan Brett      Neil Long        September       To cover 100% of streetscene         Existing       -         BVR
                           procedures for all Streetscene                                             2003            schemes from 2nd half of 2003/04                              Street-
                           projects                                                                                   Improved co-ordination between                                scene
                                                                                                                      sections involved in streetscene
                                                                                                                      projects
Operational Services       Assess the impact on the street           Steve Morris                     September       Reduce the risk of unsuitable        Existing                 BVR
                           infrastructure from the introduction of                                    2003            equipment operating and damaging                              Street
                           equipment/machinery                                                                        the Streetscene infrastructure                                Scene
Planning & Economic        UDP implementation. Develop 4             Paul Allen                       December        Consultation drafts on 4 SPG's       Existing
Development                Supplementary Planning Guidance                                            2003            Comprehensive planning policy
                           Notes                                                                                      guidance to aid UDP implementation

Planning & Economic        UDP Review - Prepare 1st stage            Paul Allen                       December        Updated sustainable planning         Existing
Development                deposit plan                                                               2003            framework to guide and control
                                                                                                                      future development of the Borough.


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      20
                                                                                                                 Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s     Timescale      Target/Outcome                           Resource           BVPI's   Priority
                                                                                    Departments                                                               Implications       PSA
                                                                                                                                                              (including         LPI's
                                                                                                                                                              training)
CORPORATE OBJECTIVE        2.2 - Continued                          IMPROVING AND MAINTAINING THE BOROUGH'S INFRASTRUCTURE
Planning & Economic        Produce strategy for improving quality   Paul Allen                     June 2003   Improved quality of urban design               Existing
Development                of local urban design in context of
                           Regeneration Strategy/UDP
Planning & Economic        Supplementary Planning Guidance          Paul Allen                        August 2003    To help the public understand what       Existing
Development                on Domestic Extensions                                                                    is required before making planning
                                                                                                                     applications.
Planning & Economic        Clarify the method of preparing and      Brian Daniel                      March 2004     Clarify in the preparation of Section    Existing
Development                implementing Section 106 planning                                                         106 Agreements
                           agreements
Planning & Economic        Develop a system of quantified           Paul Allen                        October 2004   Adoption of realistic and sustainable    Possible funding
Development                assessments to resolve cross-cutting                                                      UDP policies                             for consultants
                           planning issues through the UDP
                           Review (including
                           housing/employment land issues)
Planning & Economic        Establish a vision and associated        Paul Allen                        October 2003   Adoption of vision and aims for the      Consultants to              CPA
Development                aims for the UDP Review which                                                             UDP Review                               analyse supply              (Plng)
                           derive from the Community Strategy                                                                                                 of employment
                                                                                                                                                              land and its
                                                                                                                                                              implications for
                                                                                                                                                              housing
Planning & Economic        Through the UDP, produce place-          Paul Allen                        December       Adoption of realistic and sustainable    Existing
Development                specific vision for Bury, with                                             2003           UDP policies
                           associated Urban Design Guidance
Planning & Economic        Develop a strategy for promoting the     Paul Allen      AGMA and          December       Incorporation of the Strategy into the   Existing staff
Development                proposed Irwell Valley Regional Park                     adjoining local   2003           UDP                                      resources
                           and the Northern Artery                                  authorities                                                               Possible use of
                                                                                                                                                              consultant

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                            21
                                                                                                                Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s      Timescale     Target/Outcome                     Resource         BVPI's     Priority
                                                                                    Departments                                                         Implications     PSA
                                                                                                                                                        (including       LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        2.2 - Continued                          IMPROVING AND MAINTAINING THE BOROUGH'S INFRASTRUCTURE
Property & Technical       The creation of a policy governing the   Kausar Thorp                   By 1 June    The creation of a consistent,           Staff time
Services                   siting of commercial                                                    2003         sustainable approach to the siting of
                           telecommunications equipment on                                                      telecoms equipment on Council
                           Council owned land and property                                                      owned land
Property & Technical       Clear Bury Market of waste regularly     John Ayres    Traders          Review       Less than six written complaints        Existing
Services                   Operate a clean and tidy market                                         January 2004
CORPORATE OBJECTIVE        2.3                                      PROMOTING SUSTAINABLE ENVIRONMENTAL AND WASTE MANAGEMENT
Engineering                Develop construction waste               Ian Walker                     December     10% reduction by 2005/06 giving         Existing         AGMA PI
                           minimisation strategy                                                   2003         target of 22.5%                                          11
                                                                                                                Increased use of recycled materials.
                                                                                                                LA 21 objectives met
Engineering                Develop Highways Tree Management         Ian Walker                     December     Maintain valuable street tree stock     Existing
                           Strategy                                                                2003         and environmental standards
Leisure Services           To assess and implement a                Terry Treen                    September    Increase recycled waste                 Existing
                           recyclable arboricultural waste          Neil Long                      2003         Help reduce tipping and landfill        resources
                           controlled tipping area                                                              costs
                                                                                                                Help reduce environmental damage
Leisure Services           To introduce woodchip mulch to the       Bryan Hill    Terry Treen      100%         Upto 20% of low maintenance shrub       Existing
                           Authority‟s low maintenance shrub        Neil Long                      completed by beds per year.                          resources
                           beds.                                                                   December     Increase in recycled materials.
                                                                                                   2007         Reduction in the use of residual
                                                                                                                herbicides
                                                                                                                Reduced landfill costs
                                                                                                                Reduction in environmental damage




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      22
                                                                                                                 Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer   Key Partner/s   Timescale       Target/Outcome                          Resource           BVPI's    Priority
                                                                                    Departments                                                             Implications       PSA
                                                                                                                                                            (including         LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        2.3 - Continued                           PROMOTING SUSTAINABLE ENVIRONMENTAL AND WASTE MANAGEMENT
                           Implement Bury element of GM              Steve Morris                 As per      Increase in the amount of waste               DEFRA bid
Operational Services       Waste Strategy                                                         Strategy    recycled                                      approved
                           Revise delivery of the Authority‟s        Steve Morris DVLA            December    Reduction in number of abandoned              Existing.
                           responsibility to deal with abandoned                                  2001        vehicles.
                           vehicles under the Refuse Disposal                                                 Improved environment
                           Act
Operational Services       Implement new system for salt             Steve Morris   Salt Union      March 2004      Environmental improvement               £125k capital
                           storage                                                                                                                          programme bid
Operational Services       Introduction of a new method of           Steve Morris   Graham Ogden    From April      A measure of the overall cleanliness    To be identified   BVPI199   BVR
                           monitoring on relevant land and                                          2003            of the Borough                          Training                     Street
                           highways in order to comply with                                                                                                 requirement                  Scene
                           DEFRA service delivery agreement
                           (SDA 10)
Operational Services       Assess the impact and resource            Steve Morris   GMWDA           Assessment      Requirements of the Directive                              BVPI      War
                           implications of the introduction of the                                  by April 2004   introduced                                                 82a       European
                           Waste Electrical & Electronic                                            Introduction    To facilitate re-use recycling and                                   legislation
                           Equipment Directive                                                      by December     recovery
                                                                                                    2006            System for the separate collection of
                                                                                                                    waste electrical and electronic
                                                                                                                    equipment

Operational Services       Extend kerbside paper collection to       Liz Doyle      GM Waste Ltd    Ongoing         Increased tonnage collected             None               BVPI91
                           include multi-occupancy and trial with
                           Schools




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           23
                                                                                                               Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s    Timescale      Target/Outcome                        Resource        BVPI's    Priority
                                                                                    Departments                                                           Implications    PSA
                                                                                                                                                          (including      LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        2.3 - Continued                          PROMOTING SUSTAINABLE ENVIRONMENTAL AND WASTE MANAGEMENT
Operational Services       Increase recycling                       Liz Doyle     GM Waste Ltd   Ongoing     To meet Government targets of                Yes             BVPI82    War
                           opportunities/facilities                               GM Authorities             10% by 2003 and 18% by 2005/06               115k revenue
                                                                                                             Increase in range of recycled items          costs
                                                                                                             collected from kerbside
Operational Services       Implement recycling schemes across       Liz Doyle     Council        Major sites Increased recycling target (to be            Possibly
                           the Authority‟s Departments                            Departments    September   determined)
                                                                                                 2003
                                                                                                 Minor sites
                                                                                                 March 2004
Operational Services       To produce with partners, information    Keith Holland                Ongoing     Information and leaflets produced            Yes
                           for distribution re waste minimisation                                            and distributed
                           and recycling
Operational Services       Involve Schools in environmental         Keith Holland                    Ongoing        The no of schools working with the    Existing
                           projects in a „prize‟ based framework                                                    Council on local environmental
                                                                                                                    issues per year:
                                                                                                                     5 secondary schools
                                                                                                                     20 primary schools
Operational Services       To examine alternative Fleet             Steve Fleming   Terry Holland    October 2003   New system/package in operation       Approx £15k
                           database computer system                                 Geoff Fowler                    Training by suppliers of system
                                                                                    John Beddows
Operational Services       Implement materials recycling            Andy Chicken    Liz Doyle        September      Tonnage recycled increased from       Set up and                BV Imp
                           schemes within Repairs &                                 Architectural    2004           zero at present then by 5% per year   running costs             Plan
                           Maintenance and seek to introduce                        Practice                        thereafter                            from existing
                           the philosophy into contracts carried                                                                                          (some income
                           out by private contractors on housing                                                                                          generation)
                           schemes


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      24
                                                                                                                    Environment & Development Services
Bury Metro                                                                             Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer      Key Partner/s     Timescale       Target/Outcome                         Resource          BVPI's   Priority
                                                                                       Departments                                                              Implications      PSA
                                                                                                                                                                (including        LPI's
                                                                                                                                                                training)
CORPORATE OBJECTIVE        2.3 - Continued                           PROMOTING SUSTAINABLE ENVIRONMENTAL AND WASTE MANAGEMENT
Operational Services       Expand the multi-skilling training        Andy Chicken Repairs Advisory September  25% of the workforce multi-skilled                Existing
                           scheme across all trades                               Group             2003      by April 2004                                     £7.5k
                                                                                  Central Personnel           Apprentices appointed September                   training/lost
                                                                                                              2003                                              production
                                                                                                                                                                £30k per
                                                                                                                                                                apprentice over
                                                                                                                                                                the apprentice-
                                                                                                                                                                ship period
Planning & Economic        Analyse the results of the biodiversity   Chris Wilkinson                     End 2003        Evidence of habitat change to inform   Existing
Development                audit of the Borough                                                                          UDP and Biodiversity Action Plan
                                                                                                                         Wildlife Protection Policies
Planning & Economic        Review planning enforcement service       Brian Daniel                        October 2003    Improved quality of environment        Existing
Development                and publish Service Charter and
                           Advice Notes
Planning & Economic        Ensure sustainability issues are          Brian Daniel                        March 2004      Promotion of sustainable               Existing
Development                included in development                                                                       environment
                           assessments
Corporate Support          Review and re-launch LA 21 Strategy       Philip Allen      Assistant Chief         100% of actions identified for
                                                                                                         Actions                                                Existing
- Directorate                                                                          Executive               completion by 2008
                                                                                                         updated 2003                                           resources where
                                                                                                               The promotion of actions which will
                                                                                                         Ongoing up to                                          possible
                                                                                                         1008  enhance the local environment and
                                                                                                               lead to a more sustainable use of
                                                                                                               natural resources
CORPORATE OBJECTIVE        2.4                                       ADDRESSING CLIMATE CHANGE AND IMPROVING AIR QUALITY
Engineering                Implement the eCO2 reduction              P Hewitt      Ian Smith      2010         Year on Year reduction in eCO2                   Existing
                           measures as set out in the Climate                                                  emissions
                           Change Strategy for Bury

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                            25
                                                                                                                 Environment & Development Services
Bury Metro                                                                       Service Development & Delivery Plan 2003/08

Division                   Development Action                    Lead Officer    Key Partner/s      Timescale        Target/Outcome                     Resource          BVPI's    Priority
                                                                                 Departments                                                            Implications      PSA
                                                                                                                                                        (including        LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        2.4 - Continued                       ADDRESSING CLIMATE CHANGE AND IMPROVING AIR QUALITY
Environmental Services     Publish Action Plans to improve air   Chris Horth   AGMA authorities December   To pursue DEFRA objectives for               Yes to be
                           quality and reduce pollution                        Industry; other  2003       reduction on concentrations of               identified
                                                                               departments,                individual pollutants
                                                                               GMPTE
Environmental Services     Site and Commission Town Centre       Chris Horth   Borough          April 2003 Measurement of Air Quality in                £18K data
                           Air Quality Laboratory                              Engineer;                   accordance with the Air Quality              calibration and
                                                                               DEFRA; Siemens              Regulations 1997                             ancillary costs
                                                                               Consultants                                                              currently
                                                                                                                                                        unfunded
Environmental Services     Complete Stage 4 of the Air Quality   Chris Horth     ARIC, GMTU         April 2003       Validates AQMAs and quantifies     Existing
                           Review and Assessment process                         AGMA authorities                    requirements for Action Plans
                                                                                 Borough
                                                                                 Engineer
                                                                                 Borough Planning
                                                                                 & Economic Dev
                                                                                 Officer
Environmental Services     Repeat Air Quality Stages I and II    Chris Horth     AGMA authorities   Stage 1 May      Rolling programme for              SCAs for
                           Review and Assessment                                                    2003             measurement of Air Quality re-     modelling etc.
                                                                                                    Stage II April   commenced
                                                                                                    2004
Environmental Services     Issue IPPC permits under              Gary Brown      Industrial and     2003-07          Regulation of defined industrial   Training costs    BVPI
                           Environmental Protection Act 1990                     Commercial                          processes                          Income level      166
                                                                                 concerns                                                               determined by
                                                                                                                                                        DEFRA




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      26
                                                                                                                   Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer   Key Partner/s      Timescale       Target/Outcome                        Resource           BVPI's   Priority
                                                                                   Departments                                                              Implications       PSA
                                                                                                                                                            (including         LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        2.4 - Continued                          ADDRESSING CLIMATE CHANGE AND IMPROVING AIR QUALITY
Environmental Services     Develop Energy Strategy and Fuel         Alan Freer    Housing Services March 2004 Publish Strategy                              To be identified
                           Poverty Strategy                                       GM North EEAC
                                                                                  Social Services
                                                                                  Health Services,
                                                                                  PCTs,. SRB
                                                                                  Initiative
                                                                                  Relevant
                                                                                  Voluntary &
                                                                                  Community
                                                                                  Organisations
Environmental Services     Support national energy saving           Alan Freer                     2002-2006  3 campaigns per annum                         Existing
                           initiatives                                                             Ongoing                                                  Training needs
                                                                                                                                                            to be assessed
Environmental Services     Improve energy efficiency of Council-    Alan Freer                        December        Achieve LA21 targets                  Energy Reserve
                           owned buildings                                                            2003
Environmental Services     To develop relationships and working     Diane Wild     Housing Services   Ongoing         Improvement in energy efficiency of   Capital            HECA
                           arrangements further with and            Sharon Hope                                       the residential sector of the         Programme
                           maximise the resources available via                                                       Borough. Energy efficiency advice,
                           the GM North EEAC                                                                          information and assistance
                                                                                                                      improved and seamless
Environmental Services     To produce HECA strategy and more        Sharon Hope    Housing Services   April 2004      Better informed baseline and          Revenue cost of    HECA
                           confident base line position by use of                                                     strategy against which to measure     database
                           SMAXIM 2000 energy database                                                                performance                           Officer time,
                                                                                                                                                            training on
                                                                                                                                                            Maxim



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         27
                                                                                                              Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s    Timescale      Target/Outcome                      Resource           BVPI's   Priority
                                                                                    Departments                                                         Implications       PSA
                                                                                                                                                        (including         LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        2.4 - Continued                          ADDRESSING CLIMATE CHANGE AND IMPROVING AIR QUALITY
Environmental Services     Further develop and maximise             Sharon Hope   Housing Services July 2004    Energy Show House open to               Capital            HECA     War
                           Borough-wide Energy Advice Service                     GM North EEAC                 residents of the Borough                Programme
                           delivered from Energy Show house in                    Utility Companies             Meet HECA targets                       Revenue budget
                           conjunction with partner authorities,                  Suppliers of                  Raise public awareness and              Key issue bid
                           utility companies, suppliers of energy                 energy efficiency             increase implementation of energy       Admin support/
                           efficiency products and GM North                       products and                  measures – decrease in C02              receptionist
                           EEAC                                                   services                      emissions (5% from 2000 levels by       £20K
                                                                                                                2010)
                                                                                                                Bespoke advice given to home
                                                                                                                owners
                                                                                                                PI – Percentage reduction C02
                                                                                                                emissions
                                                                                                                Reduction in energy consumption:
                                                                                                                 30% reduction from 1990 levels
                                                                                                                     by 2005
                                                                                                                 12% reduction by 2006
                                                                                                                 30% by 2010
Environmental Services     To develop a system to include           Sharon Hope   EEAC              To pilot in Grants completed including energy       Capital            HECA     War
                           energy efficiency measures in                                            East Bury   measures                                Programme
                           Renovation Grants and Home Repair                                        initially   Contribute towards HECA targets
                           Assistance                                                               August 2003 PI – Percentage reduction C02
                                                                                                                emissions
Leisure Services           To implement a programme of new          Kevin Price   Red Rose forest   2002-07     To improve air quality                  Existing
                           tree planting in parks and countryside                                               Improve visual appearance               10k identified
                                                                                                                                                        from revenue
                                                                                                                                                        budget to act as
                                                                                                                                                        match funding

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      28
                                                                                                                Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s    Timescale      Target/Outcome                      Resource            BVPI's   Priority
                                                                                    Departments                                                         Implications        PSA
                                                                                                                                                        (including          LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        2.4 - Continued                          ADDRESSING CLIMATE CHANGE AND IMPROVING AIR QUALITY
Leisure Services           To assess and implement                  Bryan Hill                   Ongoing with  Improve air quality and reduce           Staff time
                           environmentally friendly grass cutting   Terry Treen                  annual re-   noise pollution                           Cost of trials
                           equipment where practicable                                           assessment                                             Cost of
                                                                                                                                                        alternative
                                                                                                                                                        materials
                                                                                                                                                        Cost of
                                                                                                                                                        equipment
                                                                                                                                                        All to be met
                                                                                                                                                        from existing
                                                                                                                                                        Operator
                                                                                                                                                        training
Operational Services       Install LPG system to Refuse             Steve Fleming   Head of Waste    December       5 refuse collection vehicles        Existing (£3,250
                           Collection Vehicles                                      Management       2003           operating on diesel/lpg mix         per vehicle plus
                                                                                                                    Improve air quality                 reduction in fuel
                                                                                                                    Reduce noise pollution              costs)
                                                                                                                    Reduce CO2 emissions
Operational Services       Update all aspects of taxi/MOT           John Beddows    Vehicle          March 2004     Conform to statutory requirements   To be identified
                           emission control                                         Inspectorate                                                        by Vehicle
                                                                                    Terry Holland                                                       Inspectorate but
                                                                                    ICT                                                                 will be met from
                                                                                                                                                        existing
                                                                                                                                                        resources
Property & Technical       Implementation of proposals for          Ian Smith       CCP Task Teams   By 2010        Reduce greenhouse gas emissions     Existing                     War
Services                   climate protection measures for                                                          Community – 8% by 2010
                           greenhouse gas emissions as set out                                                      Corporate – 28% by 2010
                           in the Authority‟s strategy                                                              based on 2000 levels


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      29
                                                                                                              Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s     Timescale      Target/Outcome                       Resource         BVPI's    Priority
                                                                                   Departments                                                           Implications     PSA
                                                                                                                                                         (including       LPI's
                                                                                                                                                         training)
CORPORATE OBJECTIVE        2.4 - Continued                         ADDRESSING CLIMATE CHANGE AND IMPROVING AIR QUALITY
Corporate Support          Actions contained in the Council‟s      Philip Allen  Environment    2010         100% by 2010                                Existing
- Directorate              Climate Change Strategy to be                         Forum                                                                   resources
                           implemented                                                                                                                   Where possible
CORPORATE OBJECTIVE        2.5                                     REDUCING THE DERELICT LAND IN THE BOROUGH
Planning & Economic        Establish working arrangements with     John          NWDA             April 2003 Template established to facilitate the      Existing                   BVR
Development                NWDA under their Single Pot             Leatherbarrow                             application process                                                    Regen
                           application process for AGMA,
                           Waterside, Newlands, ERVNE
                           Programmes and for stand-alone
                           projects
Planning & Economic        Survey of derelict land to complement   Michael Dunne                     August 2003    Improved understanding of the        Existing
Development                NLUD material                                                                            extent of derelict land
Planning & Economic        Implement the SRB3 Developing a         Mike West                         March 2004     As per SRB3 Delivery Plan            SRB3
Development                Leading Edge theme Creating an
                           Environment for Investment
Planning & Economic        Implement the SRB5 East Bury            David Fowler                      March 2006     Delivery of the targeted             SRB5
Development                Initiative theme Creating an                                                             outputs/outcomes within the annual
                           Environment for Investment                                                               SRB5 Delivery Plan
Planning & Economic        Implement activity under the            Hilary Sayers                     2006           New workspace in derelict/ under     ERDF/ SRB/
Development                European Action Plan Measure 5 -                                                         used sites                           other funding.
                           Premises for New & Expanding
                           SME‟s.




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      30
                                                                                                               Environment & Development Services
Bury Metro                                                                       Service Development & Delivery Plan 2003/08

Division                   Development Action                    Lead Officer    Key Partner/s      Timescale       Target/Outcome                      Resource            BVPI's   Priority
                                                                                 Departments                                                            Implications        PSA
                                                                                                                                                        (including          LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        2.5 - Continued                       REDUCING THE DERELICT LAND IN THE BOROUGH
Planning & Economic        Increase in the proportion of new     Paul Allen                     Annual survey 73% of new homes on brownfield            Existing            BVPI
Development                homes built on previously developed                                                sites                                                         106
                           land                                                                               80% of additional housing on
                                                                                                              previously developed land or
                                                                                                              through conversions by 2008
                                                                                                              Sustainable communities making
                                                                                                              best use of previously developed
                                                                                                              land
Planning & Economic        Prepare and implement the Derelict    John                           2003/04 for   Increase the amount of reclaimed          Preparation from             War
Development                Land Strategy                         Leatherbarrow                  Strategy      and recycled land resulting in            existing
                                                                                                              environmental improvements                resources in line
                                                                                                                                                        with AGMA
                                                                                                                                                        Derelict Strategy
                                                                                                                                                        Implementation
                                                                                                                                                        resources
                                                                                                                                                        subject to
                                                                                                                                                        NWDA approval
Planning & Economic        Implement projects in the Kirklees    John            NWDA               2005            Sites developed                     Potential income             War
Development                Valley to reduce dereliction and      Leatherbarrow   Leisure Services                   Management regime established for   source for
                           maximise environmental potential of                   External                           open space areas                    management
                           the Valley                                            developers                                                             Future DL Grant
                                                                                                                                                        project
Planning & Economic        Investigate the feasibility of the    John            NWDA               December        To establish a joint working        Potentially                  War
Development                establishment of the Irwell Valley    Leatherbarrow                      2003            partnership with Bolton, Salford,   significant, will
                           Regional Park                                                                            North West Development Agency       be subject to
                                                                                                                    and British Waterways               NWDA scoping


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      31
                                                                                                               Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer   Key Partner/s     Timescale         Target/Outcome                        Resource           BVPI's    Priority
                                                                                  Departments                                                               Implications       PSA
                                                                                                                                                            (including         LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        2.6                                     IMPROVE THE VISUAL AMENITY OF THE BOROUGH
Engineering                Implement Action Plan for               I Crook        Graham Ogden    April 2004          An integrated policy on development   To be                        BVR
                           Environmental „Street Scene‟ Review                    Managers of St                      and maintenance of the street scene   determined                   Street
                                                                                  Scene related                                                                                          Scene
                                                                                  services
Environmental Services     To develop environmental schemes        Sharon Hope    Engineering     To include          To improve visual amenity of the      Capital                      War
                           to compliment the physical                             Planning        schemes in          Borough                               Programme
                           improvement of private properties                                      2003/04             No of schemes completed
                                                                                                  onwards
                                                                                                  programme
                                                                                                  for East Bury
Environmental Services     Introduce an enforcement Policy for     Peter Jagger   Ian Crook       September           Approved policy to support            Existing           BVPI89
                           Streetscene Services (BVR Imp Plan)                                    2003                Streetscene Services when                                BVPI
                                                                                                                      necessary to take enforcement                            199
                                                                                                                      action                                                   En Cams
                                                                                                                                                                               Index
Leisure Services           Introduce a sponsorship scheme for      Neil Long      Local companies   Summer            Improve visual amenities and          External funding   LPI       War
                           roundabouts and green spaces and                                         displays by       increased pride in the Borough        from
                           implement planting schemes                                               2003              5 roundabouts by Summer 2003          sponsorship
Leisure Services           Implement Parks & Countryside Best      Neil Long      Urban Parks       Improved          62% Customer Satisfaction with        £150,000 per       LPI       War
                           Value Review Improvement Plans                         Forum             satisfaction by   parks by July 2003                    year                         BVR
                           towards Green Flag Standard                                              2% per            Submit 2 facilities for Green Flag
                                                                                                    annum upto        award by Summer 2003
                                                                                                    2006/07
Leisure Services           Facilitate the provision of Christmas   Neil Long      Trish Willott     Annually          Enhanced lighting schemes             Private sector
                           lighting schemes across the                            Town Centre                         implemented.                          sponsorship
                           Borough's town centres                                 Manager


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          32
                                                                                                               Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s   Timescale       Target/Outcome                           Resource          BVPI's   Priority
                                                                                     Departments                                                              Implications      PSA
                                                                                                                                                              (including        LPI's
                                                                                                                                                              training)
CORPORATE OBJECTIVE        2.6 - Continued                           IMPROVE THE VISUAL AMENITY OF THE BOROUGH
Leisure Services           Introduce standardisation of furniture,   Neil Long      Co-ordinate with July 2004       Good Practice Guide implemented          Repair &
                           signage and designs in parks and                         Highways                         Improved visual amenity and              maintenance
                           countryside areas and prepare Good                       furniture (Ian                   communication                            budgets
                           Practice guide.                                          Crook                            Increased visual amenity
Operational Services       Implement chewing gum removal             Liz Doyle                       Ongoing         Improve visual amenity and pride in      £12,500
                           from Town Centres and footways                                                            the Borough                              purchase plus
                                                                                                                                                              operating costs
                                                                                                                                                              key issue
Operational Services       Increase the number of litter bins        Liz Doyle                       Ongoing         Less litter dropped in public areas      Existing
                           provided across the Borough                                                               25 additional bins provided per year
Operational Services       Improve the cleanliness of the            Steve Morris                    2006            To a minimum level of 70 throughout      To be
                           Borough including relevant land,                                                          the Borough on the Tidy Britain          determined
                           highways and footways                                                                     Cleansing Index (by 2006)
                                                                                                                     Relevant land, highways and
                                                                                                                     footways kept free from litter, refuse
                                                                                                                     and dog excrement
                                                                                                                     66% satisfied by 2006
Operational Services       Extend cross-cutting Techno Team          Ged McGee                       Annual review   Improve visual security, community       Existing but
                           initiative beyond initial pilot phase                                     in April each   safety and health and safety, pride      small materials
                                                                                                     year            in the Borough                           budget needed

Operational Services       Implement the education and               Keith Holland   -               Ongoing         Increased funding for projects           Existing                   BVR
                           awareness aspects of the                                                                  Promote streetscene to the public                                   St-Scene
                           Streetscene BVR Improvement Plan




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          33
                                                                                                               Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer   Key Partner/s    Timescale       Target/Outcome                        Resource           BVPI's   Priority
                                                                                   Departments                                                            Implications       PSA
                                                                                                                                                          (including         LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        2.6 - Continued                          IMPROVE THE VISUAL AMENITY OF THE BOROUGH
Planning & Economic        Implement the Street scene BVR           Steven Lever   Service Heads   June 2004        Policy established for type, colour
Development                Improvement Plan - develop a policy                     involved in                      and placement of street furniture
                           about urban design quality of street                    streetscene                      and equipment
                           furniture                                               activities                       Visual improvements to the street
                                                                                                                    scene
                                                                                                                    Ease & economy of maintenance,
                                                                                                                    procurement benefits
                                                                                                                    The meeting of disability needs.
CORPORATE OBJECTIVE        2.7                                      OPTIMISING OUR ENVIRONMENTAL HERITAGE
Engineering                Develop Code of Practice for highway     Ian Walker                    September         Compatible with Heritage Strategy     Existing
                           works in areas of environmental                                        2003              and environmental enhancement
                           quality (eg in Conservation Areas)
Leisure Services           To develop a Heritage Lottery bid for    Neil Long      Grounds          March 2004      Preserve buildings at risk. Improve   £50k (match                 War
                           Whitehead Memorial Clock and                            Maintenance                      public open space.                    funding) Capital
                           Tower                                                                                                                          Programme bid
CORPORATE OBJECTIVE        2.8                                      QUALITY HOUSING THAT MEETS NEEDS
Environmental Services     Develop Borough-wide Policy for          Siobhan McCoy                 April 2003        Flexible policy to deliver housing    Capital            BVPI64   Warwick
                           carrying out housing renewal                                           Policy            renewal                               Programme          LPI
                           following the reform of existing grant                                 published         BVPI64
                           legislation integrating findings from                                  June 2003
                           PSSCS, HNS, B + ME, NRA




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       34
                                                                                                                 Environment & Development Services
Bury Metro                                                                       Service Development & Delivery Plan 2003/08

Division                   Development Action                   Lead Officer     Key Partner/s       Timescale      Target/Outcome                         Resource            BVPI's    Priority
                                                                                 Departments                                                               Implications        PSA
                                                                                                                                                           (including          LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        2.8 - Continued                      QUALITY HOUSING THAT MEETS NEEDS
Environmental Services     Develop linkages between Empty       Sharon Hope    IVHA              March 2004         Reduce the number of empty             Capital             BVPI 62   Warwick
                           Property Pilot, SRB5 project and     Sara Ingamells SRB Project                          properties in the Borough              Programme           BVPI 64
                           Empty Property Strategy to tackle                   Officer                              Contribute towards 20 empty            SRB5                BVPI
                           long term empty properties                          Private Landlords                    properties brought back into use per   ADP                 166
                                                                               Forum                                annum                                  Capital Receipt     LPI
                                                                               Empty Homes                          Improved quality of private sector
                                                                               Agency                               housing stock
                                                                               Legal Services
                                                                               Property Services
                                                                               Joint
                                                                               Commissioning
                                                                               Partners
Environmental Services     Establish network of Urban Care      Diane Wild                       Established        Improve access to Council Services     Capital             BVPI 62   Warwick
                           Centres/Energy Advice Centres in                                      within 18          Urban Care Centre opened to the        Programme           LPI       LSP
                           target areas                                                          months of          public.                                Revenue Budget
                                                                                                 declaration of                                            to staff and open
                                                                                                 target areas                                              centres
Environmental Services     Develop an area-based policy and     Sharon Hope    Engineers         April 2003         Policy and implementation plan         Single Capital      BVPI 62   War
                           implementation plan for East Bury,                  Planning                             published                              Pot                 BVPI 64   LSP
                           following Neighbourhood Renewal                                                          Holistic approach to area-based                            LPI
                           Assessment incorporating private                                                         issues
                           sector housing and including                                                             Renewal Area declaration – March
                           declaration of the Pimhole Renewal                                                       2003
                           Area
Environmental Services     Develop bidding, delivery and        Sharon Hope      Various divisions   Sept 2003      Holistic area budget to deliver        Single Capital                War
                           monitoring systems for the Pimhole   Diane Wild       of EDS                             Pimhole Implementation Plan.           Pot
                           Area budget                                                                              Maximise resources available           Staff time

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          35
                                                                                                                  Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s   Timescale       Target/Outcome                         Resource       BVPI's    Priority
                                                                                     Departments                                                            Implications   PSA
                                                                                                                                                            (including     LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        2.8 - Continued                           QUALITY HOUSING THAT MEETS NEEDS
Environmental Services     To further develop the NRA                Sharon Hope                   On-going for      Completed and delivery of strategy     Staff time     BVPI 62   War
                           community steering groups to                                            development       for NRA area. Groups provided a                       BVPI 64
                           complete the NRA activities and to be                                   and delivery      valuable contribution to the process                  LPI
                           involved in further detailed strategy                                   of strategy
                           development and delivery
Environmental Services     Work with other Greater Manchester        Siobhan McCoy   Other GM LA‟s   March 2004      Greater range of tools available at    Capital        BVPI 62   War
                           authorities to develop tools for                                                          lower cost to LA                       Programme      LPI
                           providing housing renewal assistance
Environmental Services     Develop private sector housing            Siobhan McCoy                   Policy          Flexible policy developed to meet      Capital        LPI       War
                           renewal policy to give appropriate                                        published       local needs and make best use of       Programme      BVPI 62
                           assistance to householders                                                June 2003       resources                                             BVPI 64
Environmental Services     To develop Home Maintenance               Siobhan McCoy                   September       Home Maintenance Schemes               Capital        BVPI 62   War
                           initiatives to deliver outcomes from                                      2004            developed for Home owners to           Programme
                           pilot survey in Radcliffe                                                                 maintain their properties with
                                                                                                                     training and advice workshops
                                                                                                                     PI – Increased no of properties
                                                                                                                     maintained, contributing to
                                                                                                                     sustainability of the area
Environmental Services     Develop and deliver area-based            Sharon Hope     Engineers       April 2003      Reduction in number of unfit           Capital        BVPI 62   War
                           policy and implementation plan for                        IVHA                            properties                             Programme      BVPI 64
                           Mosses initiatives                                                                        PI - % of properties made fit                         LPI
Environmental Services     Number of unfit private dwellings         Siobhan McCoy                   Ongoing         Number of grants completed             Capital        BVPI 62   War
                           made fit or cleared following action by                                                   Number of unfit properties reduced     programme      LPI
                           the Council                                                                               BVPI62 – target 3.0%




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      36
                                                                                                                 Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer       Key Partner/s   Timescale     Target/Outcome                          Resource            BVPI's   Priority
                                                                                      Departments                                                           Implications        PSA
                                                                                                                                                            (including          LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        2.8 - Continued                         QUALITY HOUSING THAT MEETS NEEDS
Environmental Services     To look at the feasibility of a Handy   Siobhan McCoy                  Information       Better targeting of resources           To be                        Warwick
                           Persons Scheme                                                         available by      Numbers of satisfied customers          determined                   LSP
                                                                                                  April 2004        compared to cost of service
                                                                                                  Strategies
                                                                                                  reviewed for
                                                                                                  March 2003
                                                                                                  Housing
                                                                                                  Strategy
Operational Services       To implement the actions emanating      Andy Chicken  Housing Services By end of         Improved customer satisfaction          As specified for             BVR Hsg
                           from the Best Value Review of                         RAG              2004              Improved satisfaction with services     individual                   Repairs
                           Housing Repairs                                                                                                                  actions                      War
                                                                                                                                                            elsewhere in
                                                                                                                                                            plan
Planning & Economic        Commission review of Schedule of        Mike Nightingale                   December      Better information on historic          Existing
Development                Listed Buildings                                                           2004          buildings to ensure better protection   (Heritage Lottery
                                                                                                                    of the Borough's heritage               Fund)
Planning & Economic        Improve the Borough‟s Wildlife          David Dutton                       Implement 6   Biodiversity enhanced                   To be identified
Development                habitats                                                                   improvement
                                                                                                      projects by
                                                                                                      March 2003
Planning & Economic        Develop Local Nature Reserves in        Chris Wilkinson                    March 2005    1 hectare of Local Nature Reserve       Existing
Development                the Borough                                                                              designated per 1000 population by
                                                                                                                    2005. 1 Nature Reserve area per
                                                                                                                    Area Board
                                                                                                                    Secure the future of Bury's best
                                                                                                                    wildlife sites for the public


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          37
                                                                                                                        Environment & Development Services
Bury Metro                                                                                Service Development & Delivery Plan 2003/08

Division                   Development Action                          Lead Officer       Key Partner/s     Timescale       Target/Outcome                          Resource         BVPI's   Priority
                                                                                          Departments                                                               Implications     PSA
                                                                                                                                                                    (including       LPI's
                                                                                                                                                                    training)
CORPORATE OBJECTIVE        2.8 - Continued                             QUALITY HOUSING THAT MEETS NEEDS
Planning & Economic        Encourage setting up of Groups              Mike Nightingale              March 2007             Potential for six groups across the     None
Development                within the Borough                                                        then review            Borough
                                                                                                                            Improved awareness of Heritage
                                                                                                                            matters
Planning & Economic        Number of buildings preserved/taken         Mike Nightingale                     Annual review   Protection of local heritage            None
Development                off the „at risk‟ list                                                                           asset
Planning & Economic        Enhancement schemes for sites of            Mike Nightingale                     March 2004      Enhancement scheme for Radcliffe        None
Development                scheduled ancient monuments                                                                      tower
Planning & Economic
Development

Property & Technical       The disposal of land in the East Ward       Mark Elton         Irwell Valley     By 1 July       Creation of social housing within the   Staff time
Services                   area to facilitate the creation of social                      Housing           2003            SRB5 area
                           housing                                                        Association
Property & Technical       Resolve title issues and consolidate        Pam Brown          Legal Services    March 2004      Clean consolidated title.               Legal Services            War
Services                   title in relation to the housing stock.                        Land Registry                                                             and Land
                                                                                                                                                                    Registry fees;
                                                                                                                                                                    staff time.
Property & Technical       Assist Housing with stock option            Roger Dewsnap      Health, Housing   June 2003       Decisions on long term options          Staff time                War
Services                   appraisal process through feasibility                          and Social                        properly informed in relation to
                           analysis of estate shops and                Martin Hall        Services                          valuation and asset management
                           revaluation of housing stock                                                                     issues.
Property & Technical       Feasibility appraisals in relation to       Andrew Bond        Health, Housing   September       Data available to inform decisions      Staff time                War
Services                   long term options for Sheltered                                and Social        2003            about future provision and use of
                           Housing provision/use.                                         Services                          Sheltered Housing.



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                               38
                                                                                                                             Environment & Development Services
Bury Metro                                                                                 Service Development & Delivery Plan 2003/08


         Creating a Better Future for All Generations
         By making the Borough a lifelong learning community supported by educational, cultural, recreation and sporting activities

Division                 Service Objectives (list where appropriate)
Leisure Services
Parks & Countryside      Providing locally accessible play areas, which are safe, attractive and comply with European Standards
Leisure Services
Parks & Countryside      Providing a wide range of youth facilities, which are modern, robust and challenging
Leisure Services
Parks & Countryside      To provide a comprehensive range of well-equipped outdoor sport and recreation facilities to promote a healthier and safer lifestyle
Leisure Services
Sport & Recreation       To ensure the service, in all its aspects provides inclusivity and is delivered in a fair manner
Leisure Services
Sport & Recreation       To offer sporting and recreational opportunities which enable people to reach their potential
Leisure Services
Sport & Recreation       To offer training and coaching courses within communities to facilitate the delivery of local initiatives by local people
Leisure Services
Sport & Recreation       To maximise funding opportunities for the benefit of residents and local sporting organisations
Leisure Services
Sport & Recreation       To provide activities and opportunities that contribute to a healthy community
Leisure Services
Civic Halls              Provide a balanced programme of events and facilities that encourage usage diversity
Leisure Services
Civic Halls              To encourage the development of partnerships to generate new business
Planning & Economic
Development              Maintain and improve the provision of recreation and open space
Property & Technical
Services                 Promote sustainable communities


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      39
                                                                                                                      Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                 Service Objectives (list where appropriate)
Property & Technical
Services                 Develop a successful local economy
Property & Technical
Services                 Integrate social, cultural, economic and physical regeneration through targeted borough-wide and area based action

Key Targets
Division                 Target Narrative                              PI Reference        2002/03             2003/04            2004/05      2005/06        2006/07         2007/08
Leisure Services
Parks & Countryside      Implement Youth Issues projects                                                       4 projects         4 projects   4 projects
Leisure Services         Increase the no of children at Key Stage      PSA                                                                     March 2006
Sport & Recreation       1 & 2 taking part in sport and physical
                         activity for at least 2 hrs per week in and
                         around the school day
Leisure Services         Increase number of visits per 1000                                                                                    6614
Sport & Recreation       population.                                                                                                           45% + 42%
                         Increase extra-curricular participation of                                                                            respectively
                         girls and Asian/Pakistani Groups




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      40
                                                                                                              Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s     Timescale      Target/Outcome                      Resource         BVPI's     Priority
                                                                                   Departments                                                          Implications     PSA
                                                                                                                                                        (including       LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        3.1                                     VALUING DIVERSITY
Property & Technical       Allow competitive businesses to         John Ayres     Traders groups     Review         Detail procedures and method        Existing
Services                   develop                                                Town centre        January 2004   statements
                                                                                  businesses
                                                                                  ELR
                                                                                  Police
Property & Technical       Enable staff to improve learning        John Ayres     Training           Review   Improved levels of service                Existing
Services                   opportunities in conjunction with                                                  Expression of commitment to
                                                                                                     January 2004
                           improving management information at                                                Corporate Objectives
                           Bury Markets Management                                                            Achievement of IIP to encourage
                                                                                                              employees to improve their own or
                                                                                                              other people‟s performance
                                                                                                              Ensure employees contributions to
                                                                                                              services are recognised
                                                                                                              Commitment to ensuring equality of
                                                                                                              opportunity in the development of
                                                                                                              staff
Corporate Support          Level 5 of Commission for Racial        Gordon Hale   Assistant Chief Level 5 by   Statements on Racial Equality in          To be
- Personnel & Admin        Equality Standards achieved                           Executive       2007         place and incorporated into Service       determined
                                                                                                              plans
CORPORATE OBJECTIVE        3.2                                     DELIVERING QUALITY LEARNING OPPORTUNITIES FOR ALL GENERATIONS
Environmental Services     Develop a strategy for consumer         Angela Lomax  AGMA            March 2004   Co-ordinated education initiative.        Officer time
                           education to ensure participation for
                           all consumers




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      41
                                                                                                                    Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s       Timescale      Target/Outcome                        Resource            BVPI's   Priority
                                                                                    Departments                                                              Implications        PSA
                                                                                                                                                             (including          LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        3.2 - Continued                          DELIVERING QUALITY LEARNING OPPORTUNITIES FOR ALL GENERATIONS
Leisure Services           Develop funding bid for outdoor          Neil Long     Burrs Activity  July 2004    Increase opportunity in coaching for          £240k including              War
                           pursuit facilities and coaching                        Centre                       schools                                       £100k external
                           programme for schools                                  Schools                      Better facilities                             funding
                                                                                                                                                             £70k capital
                                                                                                                                                             programme
                                                                                                                                                             70k ear-marked
                                                                                                                                                             receipt
Property & Technical       The grant of a lease of the Mosses       Alex Holland    Mosses              By 1 June      The continued provision of social,    Staff time
Services                   Centre to the Mosses Community                           Community           2003           cultural, recreational and learning
                           Association                                              Association                        opportunities
                                                                                    Lifelong Learning
                                                                                    Service
Property & Technical       To improve the provision of children‟s   Mark Elton      Sure Start               Securing the development of a new
                                                                                                        By 1 March                                           Staff time                   War
Services                   services in the Redvales area                            Education           2004 family centre and nursery in the
                                                                                                             Redvales area.
Property & Technical       Create partnership with schools on       Martin Hall   Education      December    Involvement of all schools in project           Existing                     War
Services                   future developments and                                Services       2003        and programme management
                           programmes                                             Governors                  Successful completion of all school
                                                                                  Head Teachers              projects
                                                                                                             School buildings fully meet users
                                                                                                             needs and are in best possible
                                                                                                             condition
CORPORATE OBJECTIVE        3.3                                      PROMOTING AND PROVIDING CULTURAL AND RECREATIONAL ACTIVITIES
Leisure Services           Introduce a Cultural Strategy            Graham                       Within      Have Cultural Partnership in place              Only identifiable   BVPI
                                                                    Atkinson                     2003/04     as well as Cultural strategy                    once Strategy       114
                                                                                                                                                             completed


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           42
                                                                                                                Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s     Timescale      Target/Outcome                       Resource           BVPI's   Priority
                                                                                    Departments                                                           Implications       PSA
                                                                                                                                                          (including         LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        3.3 - Continued                          PROMOTING AND PROVIDING CULTURAL AND RECREATIONAL ACTIVITIES
Leisure Services           Develop service delivery in              Graham        Sport England  Ongoing     A minimum of £100k of external               Existing           LPI
                           partnership with the voluntary sector    Atkinson      PCT SRB                    funding secured per annum
                           to maximise funding opportunities                      Education Dept             Maximisation of funding
                                                                                                             opportunities
                                                                                                             Improved resources for service
                                                                                                             delivery

Leisure Services           Implement Bury Street/Road Care          Neil Long       Highways          March 2003     Service and delivery improvements    Existing                    BVR
                           Sponsored Sign Programme
Leisure Services           Play Area Refurbishment Programme        Neil Long                         Ongoing        6 play areas per annum to achieve    Airport dividend   LPI
                                                                                                      1999-2009      European Standard.                   £200k pa
                                                                                                                     1 play area for every 500 children
                                                                                                                     between 5 and 15
Leisure Services           Implement Borough-wide Park              Neil Long       Area Boards  Summer 2004         1 Park Ranger for each Area Board.   £125k per
                           Ranger Service towards Green Flag                                     (Dependent
                                                                                    Local Community                  Improved safety and security.        annum
                           Standards. Externally funded Ranger                      Groups       on funding          Reduced vandalism.
                           in Redvales 2003-2005                                                 being               Increase events in parks.
                                                                                                 identified)         Increase community involvement
Planning & Economic        Secure implementation of National        Chris Wilkinson              100%                Improved access to countryside.      External funding
Development                Cycle Route through Bury and                                          complete by         Promotion of green transport         bids.
                           combine with access improvements                                      December
                           to Irwell Sculpture Trail                                             2005
CORPORATE OBJECTIVE        3.4                                      PROMOTING AND SUPPORTING INCLUSIVE SPORT AND LEISURE OPPORTUNITIES
Leisure Services           Promote and provide recreational         Graham                       March 2004   10% increase in numbers of young            Existing                    BV Imp
                           activities for the disabled within the   Atkinson                                  people with a disability participating                                  Plan
                           community                                                                          in sport


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       43
                                                                                                                 Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s    Timescale     Target/Outcome                         Resource           BVPI's   Priority
                                                                                     Departments                                                           Implications       PSA
                                                                                                                                                           (including         LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        3.4 - Continued                          PROMOTING AND SUPPORTING INCLUSIVE SPORT AND LEISURE OPPORTUNITIES
Leisure Services           Develop public/private partnerships to   Graham                       Within 2003  Upgraded facilities to better meet           £1.2m of           LPI      BV Imp
                           maximise investment in leisure           Atkinson                                  the demands of customers                     external funding            Plan
                           facilities                                                                                                                      Partnership deal
                                                                                                                                                           in place for 7
                                                                                                                                                           years
Leisure Services           Develop leisure programmes to            James Perkin                      March 2005    Increase leisure facility attendance   PSA pump           LPI      BV Imp
                           accommodate target groups                                                                amongst Asian/Pakistani children       priming                     Plan
                                                                                                                    56% by 2005                            possibility
Leisure Services           Develop club awareness, opportunity      James Perkin     March 2004       None          Existing                               To increase                 BV Imp
                           and capacity to accommodate target                                                                                              sports club                 Plan
                           groups                                                                                                                          membership/
                                                                                                                                                           attendance and
                                                                                                                                                           organised
                                                                                                                                                           sessions
                                                                                                                                                           amongst girls
Leisure Services           Establish fitness and exercise related   James Perkin     March 2005       None          Existing                               Increase leisure   LPI      BV Imp
                           opportunities in the weekday twilight                                                                                           facility                    Plan
                           period                                                                                                                          attendance
                           4.30 – 6.30 pm                                                                                                                  amongst girls
Leisure Services           Assemble formal Review Team and          Steve Williams                    December      To review the Sport and Recreation     Existing                    BV Imp
                           consult with stakeholders to review                                        2004          Strategy by December 2004                                          Plan
                           the Sport & Recreation Strategy                                                          To ensure through effective
                                                                                                                    partnerships, access to a wide
                                                                                                                    range of affordable high quality
                                                                                                                    sporting and recreational
                                                                                                                    opportunities which satisfy the
                                                                                                                    needs of the Bury community

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        44
                                                                                                                 Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s      Timescale     Target/Outcome                        Resource           BVPI's   Priority
                                                                                   Departments                                                            Implications       PSA
                                                                                                                                                          (including         LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        3.4 - Continued                         PROMOTING AND SUPPORTING INCLUSIVE SPORT AND LEISURE OPPORTUNITIES
Leisure Services           To achieve satisfaction with            Steve Williams               2006         Reach 80% satisfaction level by              Existing           LPI      BV Imp
                           recreational targets, monitored                                                   2006                                                                     Plan
                           through user surveys                                                              Ongoing Customer Care training
Leisure Services           Increase the number of swims per        Steve Williams               March 2006   Achieve 6614 swims per 1000                  Potential income   LPI      BV Imp
                           1000 population to upper quartile                                                 population.                                  reductions to               Plan
                           levels (compared to CIPFA nearest                                                 Increased awareness of the value of          encourage
                           neighbours)                                                                       sport to the community.                      higher usage
                                                                                                                                                          levels
Leisure Services           To increase the number of young         Graham                             December      Participation (as measured by Year    Partly existing    PSA10    BV Imp
                           people taking regular exercise          Atkinson                           2005          9 survey):                            resources and               Plan
                                                                                                                     In extra curricular sport - 54%     partly dependent
                                                                                                                     Members of sports clubs - 44%       on successful
                                                                                                                     Taking part for fun/fitness - 88%   external bids
Leisure Services           Develop Mini Soccer & Sports Pitch      Neil Long       Sports Clubs       December      Provision of soccer facilities for    Sports Lottery     LPI      War
                           Strategy including submission of                                           2005          under 7‟s, 8‟s, 9‟s & 10‟s.           and F.A. Grants.            BV Imp
                           external funding bids                                                                    Improved playing surface to all       £55k match                  Plan
                                                                                                                    football pitches                      funding 2003/04
                                                                                                                    2 projects in 2003/04
Leisure Services           Refurbish 18 tennis courts across the   Neil Long       Sports             Completion    Refurbish 7 courts 2002/03            £50k per annum     LPI      War
                           Borough and introduce Tennis                            Development Unit   September     Refurbish 5 courts 2003/04                                        BV Imp
                           Development Plan                                                           2003          Development of Tennis.                                            Plan
                                                                                                                    Improved customer satisfaction.
Leisure Services           Implement a Development Plan for        Neil Long       Bury Parks         Completion    Disabled access facilities            Unknown                     BV Imp
                           Bowling in Urban Parks                                  Bowling            March 2005    Self-management of facilities                                     Plan
                                                                                   Association                      Increased participation



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       45
                                                                                                                 Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer     Key Partner/s    Timescale        Target/Outcome                         Resource            BVPI's   Priority
                                                                                    Departments                                                              Implications        PSA
                                                                                                                                                             (including          LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        3.4 - Continued                         PROMOTING AND SUPPORTING INCLUSIVE SPORT AND LEISURE OPPORTUNITIES
Leisure Services           Implement a programme of youth          Neil Long     Youth Issues   Ongoing      4 projects per annum                            £50k external                War
                           issues projects (Parks & Countryside)                                             Improved facilities and reduction in            funding                      BV Imp
                                                                                                             anti-social behaviour                           £40k capital                 Plan
                                                                                                                                                             programme
Leisure Services           Provide Visitor Centres at              Neil Long        Burrs Activity   Burrs Sept 04    Improved customer satisfaction         External
                            Burrs                                                  Centre           Philips May 05   Rationalisation of existing building   funding, capital
                            Philips Park Country Park; and                         BTCV             Bury Cemetery    stock at Burrs                         bid and use of
                            Bury Cemetery                                                           - April 2003     Increased number of visitors.          capital receipt
Leisure Services           Develop a floodlit all-weather sports   Neil Long        Youth Issues     July 2004        Increase sports participation          £120k external               War
                           area in Openshaw Park                                    Sports                            Complete tennis court programme        funding bid
                                                                                    Development                                                              includes £42k
                                                                                    Pimhole TRA                                                              capital match
                                                                                                                                                             funding
Leisure Services           Within the Leisure & Civic Halls        Charles Walton                    March 2003       Improve service in line with           Existing            LPI
                           Sections, undertake customer                                                               customer needs
                           surveys
Leisure Services           Support successful School New           James Perkins                     August 2005      Additional facilities open to the      None
                           Opportunities Fund bids through to                                                         community
                           completion
Leisure Services           Support Schools Sports Co-ordinator     James Perkins                     August 2005      Contributing to increasing             £1,500 per
                           bid at the successful schools                                                              participation amongst target groups    annum from
                                                                                                                                                             existing
                                                                                                                                                             resources
Leisure Services           Develop increased community use of      Graham                            March 2005       Wider availability of sporting         To be identified.            BV Imp
                           existing facilities (eg Schools)        Atkinson                                           opportunities within local                                          Plan
                                                                                                                      communities removing the need to                                    Sport &
                                                                                                                      travel to participate                                               Rec Strat

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           46
                                                                                                                  Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s     Timescale     Target/Outcome                            Resource            BVPI's   Priority
                                                                                     Departments                                                               Implications        PSA
                                                                                                                                                               (including          LPI's
                                                                                                                                                               training)
CORPORATE OBJECTIVE        3.4 - Continued                           PROMOTING AND SUPPORTING INCLUSIVE SPORT AND LEISURE OPPORTUNITIES
Leisure Services           Provide opportunities in sport by         James Perkin                 March 2005   To increase the extra curricular                Link to School      LPI      BV Imp
                           developing alternative extra curricular                                             participation of Asian/Pakistani                Sport Co-                    Plan
                           activities in Schools                                                               children to 42% and of girls to 45%.            ordinator                    Sport &
                                                                                                               Greater participation leading to a              Scheme                       Rec Strat
                                                                                                               more active and healthier lifestyle
Leisure Services           Reduce the number of young people         James Perkin                 March 2005   To reduce the level to 25%,                     Possible loss of    LPI      BV Imp
                           in Redvales who are poor or non-                                                    measured by the Year 9 survey.                  income by                    Plan
                           swimmers.                                                                                                                           offering                     Sport &
                                                                                                                                                               discounted swim              Rec Strat
                                                                                                                                                               lessons. PSA
                                                                                                                                                               pump priming
                                                                                                                                                               possibility
Leisure Services           To encourage higher levels of club        James Perkin                      March 2005    23% by 2005                               Existing            LPI      BV Imp
                           Membership by Asian/Pakistani youth                                                       Greater participation leading to a        Race Equality                Plan
                                                                                                                     more active and healthier lifestyle       training to                  Sport &
                                                                                                                                                               Voluntary Clubs              Rec Strat
Leisure Services           To work with the SS Co programme          James Perkin    Education &       By March      An additional 6810 young people           Pump priming of     PSA10    PSA
                           to stretch the original target of 20                      Culture           2006          across Key Stage 1 & 2 taking part        £90k sought
                           primary schools to a further 30.                                                          in at least 2 hrs of sport and physical   Further £40k
                                                                                                                     activity per week.                        reqd to deliver
                                                                                                                                                               project in Year 3
                                                                                                                                                               and reward
                                                                                                                                                               funding (305k)
                                                                                                                                                               potential
CORPORATE OBJECTIVE        3.5                                       PROVIDING PREVENTATIVE AND SUPPORTIVE SERVICES TO PEOPLE IN NEED



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                             47
                                                                                                                      Environment & Development Services
Bury Metro                                                                              Service Development & Delivery Plan 2003/08


         Making our Communities Safer and Healthier
         By promoting and maintaining the safety and health of the many and diverse communities within the Borough

Division                   Service Objectives (list where appropriate)

Engineering                Road Safety Plan - To reduce the number of casualties from road traffic collisions

Engineering                Risk Management Strategy – To reduce the number of „slips and trips‟ and insurance claims on the highway network

Environmental Services     Housing Strategy 2003-2008- 3.4

Environmental Services     Trading Standards Plan 2002-2003 - A2

Environmental Services     Environmental Services – Enforcement Policy

Environmental Services     Environmental Services – Food Service Plan 2002-2003

Environmental Services     Contaminated Land Strategy

Environmental Services     Bury Regeneration Strategy- C1, C2

Environmental Services     LA21 Strategy and Climate Change Strategy
Leisure Services
- Parks & Countryside      Providing locally accessible play areas, which are safe, attractive and comply with European Standards
Leisure Services
- Parks & Countryside      Improving urban and country parks, to be welcoming, safe, secure and well maintained
Leisure Services
- Parks & Countryside      Delivering a high quality bereavement service and well maintained cemeteries, which meet the needs of all denominations


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      48
                                                                                                                         Environment & Development Services
Bury Metro                                                                              Service Development & Delivery Plan 2003/08

Division                   Service Objectives (list where appropriate)
Leisure Services
- Parks & Countryside      Provide a comprehensive range of well-equipped outdoor sport and recreation facilities to promote a healthier and safer lifestyle
Leisure Services
- Parks & Countryside      Increasing use of and access to the great outdoors by providing annual programmes of events and activities
Leisure Services
- Grounds Maintenance      Providing services that meet all current and pending legislative requirements
Leisure Services
- Sport & Recreation       To provide activities and opportunities that contribute to a healthy community
Operational Services
- Community Safety         The combining of the Borough's CCTV systems into a central control room
Operational Services
- Community Safety         Raising the profile of the Community Safety Service through partnership working
Operational Services
- Community Safety         Enhancement of the community safety service to reduce crime
Planning & Economic
Development                Promote sustainable communities
Planning & Economic
Development                Overcome social exclusion through co-ordinated action to address the causes of marginalisation of communities
Property & Technical
Services                   Promote sustainable communities
Property & Technical
Services                   Provide a healthier and safer environment
Property & Technical
Services                   Integrate social, cultural, economic and physical regeneration through targeted borough-wide and area-based action
Corporate Support          To provide advice and information to the Authority to enable it to manage its procurement arrangements efficiently and effectively, seeking at all times to add value and contribute to
- Financial Services       the authority‟s objectives, whether via its direct influence or that of its supply partners.
Corporate Support
- Financial Services       To promote and develop procurement practices to ensure that effective use is made of new methods including ICT.
Corporate Support
- Financial Services       All services to be provided based on fairness, transparency and best value within available resources


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                                          49
                                                                                                                    Environment & Development Services
Bury Metro                                                                              Service Development & Delivery Plan 2003/08

Key Targets
Division                   Target Narrative                           PI Reference        2002/03           2003/04            2004/05            2005/06            2006/07            2007/08
                           Road Safety - pedestrians slight injury
Engineering                                                           BVPI 99a (ii)       69.4       *(a)   69.7        *(b)   68          *(c)   67.5        *(d)   67          *(e)   66.5          *(f)
                           per 100,000 population
                           Road Safety - pedal cyclists slight
Engineering                                                           BVPI 99b (ii)       32.8       *(a)   27.1        *(b)   27          *(c)   26.8        *(d)   26.2        *(e)   26.0          *(f)
                           injury per 100,000 population
                           Road Safety - two wheeled motor
Engineering                vehicles slight injury per 100,000         BVPI 99c (ii)       37.7       *(a)   31.0        *(b)   28          *(c)   26          *(d)   24          *(e)   22            *(f)
                           population
                           Road Safety - car users slight injury
Engineering                                                           BVPI 99d (ii)       429.6      *(a)   399.0       *(b)   390         *(c)   381         *(d)   375         *(e)   364           *(f)
                           per 100,000 population
Note:                      For BVPI 99, these relate to the following calendar years:          (a) 2001           (b) 2002           (c) 2003           (d) 2004           (e) 2005            (f) 2006
                           % of pedestrian crossings with
Engineering                                                           BVPI 165            77                78                 79                 80                 81                 82
                           facilities for the disabled

Engineering                Highway Risk Management Strategy                                                 December 2003
                           To have in place one Park Ranger for
Leisure Services
                           each Area Board (dependent on
- Parks & Countryside                                                                     1                 3                  4                  6                  6                  6
                           securing funding)
Leisure Services           Maintain number of referrals to BEATS
- Sport & Recreation       at 400 pa.                                                                       400                400                400                400                400
Operational Services       Number of Intruder Alarms responded
                                                                     Local                100%              100%               100%               100%               100%               100%
- Community Safety         to within 30 minutes (false)
Operational Services       Number of Intruder Alarms responded
                                                                     Local                100%              100%               100%               100%               100%               100%
- Community safety         to within 30 minutes (real)
Operational Services       Number of failures to attend intruder
                                                                     Local                0%                0%                 0%                 0%                 0%                 0%
- Community Safety         alarms within 30 minutes
Property & Technical       Completion of asbestos and legionella
                                                                                                            March 2004
Services                   registers by March 2004



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                                   50
                                                                                                                  Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s   Timescale       Target/Outcome                             Resource       BVPI's   Priority
                                                                                     Departments                                                                Implications   PSA
                                                                                                                                                                (including     LPI's
                                                                                                                                                                training)
CORPORATE OBJECTIVE        4.1                                      PROVIDING A HEALTHIER AND SAFER LIFESTYLE
Engineering                Support the Cycling Forum with           Lisa Houghton  James Perkin   March 2005         Link the service to the „Safer Routes      Existing
                           volunteers and officers. Identify 3-4                   (Sports                           to Schools‟ initiative
                           Schools who will work with officers to                  Development)
                           develop the initiative
Leisure Services           Seek to increase the uptake of           Mike Rogers                      March 2006      Provision of nutritious meals to more      Existing       LPI
                           primary meals                                                                             children

                                                                                                                     3% increase in the number of meals
                                                                                                                     delivered
Leisure Services           Develop the BEATS Scheme in              Steve Williams                   April 2003      Achieve 200 referrals in 2001/02           Existing       LPI      BV Imp
                           conjunction with our partners and                                                         and 400 in 2002/03.                                                Plan
                           seek to maintain the programme                                                            To contribute to the improvement of
                           beyond the initial 2 year pilot period                                                    health indices, particularly in relation
                                                                                                                     to coronary heart disease and
                                                                                                                     standard mortality rate levels in the
                                                                                                                     Borough.
Leisure Services           Develop and introduce to High            Mike Rogers      Director of     Pilot scheme    Sponsorship secured from                   Existing                Sport &
                           Schools a healthy eating award                            Education &     September       contracted supplier                                                Rec
                           scheme                                                    Culture         2003            Scheme successfully piloted at one                                 Strategy
                                                                                     Headteachers                    high school with cashless system
                                                                                     Governors                       If pilot successful 50% of schools to
                                                                                     Contracted                      receive Healthy Schools
                                                                                     suppliers                       Accreditation by July 2004
                                                                                                                     50% of 'Healthy Schools' to use
                                                                                                                     'Positive Moves' to assess current
                                                                                                                     practice and plan for improvement

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         51
                                                                                                                  Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s   Timescale       Target/Outcome                          Resource           BVPI's    Priority
                                                                                     Departments                                                             Implications       PSA
                                                                                                                                                             (including         LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        4.2                                      PROMOTING A HEALTHIER AND SAFER LIFESTYLE
Engineering                Review provision of street lighting in   Ian Walker                   Dec 2003     Reduced fear and incidents of crime            Revenue            AGMA
                           relation to Community Safety Best                                                                                                 funding required   11
                           Value Review
Engineering                Publish Annual Road Safety Plan          Paul Birch                       July annually   Meet Community Safety Strategy                             BVPI99
                                                                                                                     objectives
                                                                                                                     (a) 37% reduction in adults and
                                                                                                                           children killed or seriously
                                                                                                                           injured in road accidents by
                                                                                                                           2005 (50% by 2010)
                                                                                                                     (b) 36% reduction in children killed
                                                                                                                           or seriously injured in road
                                                                                                                           accidents by 2005 (50% by
                                                                                                                           2010)
                                                                                                                     (c) 17% reduction in cyclist
                                                                                                                           casualties in road accidents by
                                                                                                                           2005 (25% by 2010)
                                                                                                                     (d) 17% reduction in pedestrian
                                                                                                                           casualties in road accidents by
                                                                                                                           2005 (25% by 2010)
                                                                                                                     Achievement of casualty reductions
                                                                                                                     in line with national and local PSA
                                                                                                                     targets
Engineering                Public Services Agreement for road       Les Watts        DfT             April 2004      Reduced Road Accident Casualties        Pump priming       BVPI 99   PSA
                           safety casualty reduction                                 ODPM                            as above                                funding
Engineering                Implement Home Zone Strategy –           Sally Fletcher   DfT             March 2005      Reduce road accident casualties         Existing grant     BVPI 99
                           Victoria Estate, Whitefield                                                               and improve local environment


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           52
                                                                                                                  Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer     Key Partner/s       Timescale      Target/Outcome                     Resource           BVPI's    Priority
                                                                                   Departments                                                           Implications       PSA
                                                                                                                                                         (including         LPI's
                                                                                                                                                         training)
CORPORATE OBJECTIVE        4.2 - Continued                        PROMOTING A HEALTHIER AND SAFER LIFESTYLE
Engineering                Develop programme to increase          Peter Schofield              2005         90% of car parks by 2005                     Existing revenue
                           security lighting/CCTV to public car                                             1 car park per year meeting the
                           parks                                                                            'Secure Car Park' standard by 2004
                                                                                                            Reduction in crime
                                                                                                            Improved feeling of personal
                                                                                                            security
Engineering                Develop programme of car parks         Peter Schofield              2004         1 per year by 2004                           Existing revenue
                           meeting „Secure Car Park‟ Standard
Engineering                Survey and implement improvement       David Chadwick                       2005           BVPI to top quartile               Bid for revenue    BVPI
                           plan for public rights of way                                                                                                 2003/2004          178
Environmental Services     Improve the standards of houses in     John Hazzleton   Private Sector      20% of         Reduce the number of substandard   Capital            BVPI 62   Warwick
                           multiple occupation                                     landlords           HMO‟s pa       HMO‟s                              Programme          BVPI
                                                                                   Private Landlords                                                     HIP                166
                                                                                   Forum                                                                 Key issue bid      LPI
                                                                                   Fire Service                                                          Additional staff
                                                                                   Building Control                                                      resources
                                                                                                                                                         £30K
Environmental Services     Implement EU Environmental Noise       Gary Brown       MAPPAC              Noise          Reduction in noise levels          Additional EHO
                           Directive                                               Borough             mapping by                                        and training
                                                                                   Engineer            Jan 2005                                          costs
                                                                                   DEFRA; Industry     Action Plans
                                                                                   Transport           2006
                                                                                   undertakings




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       53
                                                                                                                  Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s    Timescale      Target/Outcome                       Resource           BVPI's     Priority
                                                                                     Departments                                                          Implications       PSA
                                                                                                                                                          (including         LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        4.2 - Continued                          PROMOTING A HEALTHIER AND SAFER LIFESTYLE
Environmental Services     Develop and strengthen links with        John Hazzleton Joint          June 2003   Focus group set up                          Existing           BVPI 62    Warwick
                           private landlords in partnership with    Peter Taylor   Commissioning              Networking of information between                              BVPI 64
                           joint commissioning partners                            Partners                   various agencies                                               BVPI
                                                                                                              PI – Improved standards in private                             166
                                                                                                              rented sector
Environmental Services     Consider the appropriateness of          John Hazzleton Private Sector Dec 2003    Landlord accreditation scheme               To be              BVPI
                           developing a landlord accreditation                     landlords                  adopted if deemed appropriate               determined         166
                           scheme
Environmental Services     To re-establish the private landlords    John Hazzleton   Private Sector   June 2003      Forum established with NW            Existing           BVPI
                           forum                                    Peter Taylor     landlords                       Landlords and Joint Commissioning                       166
                                                                                     JCP‟s                           partners
                                                                                                                     Networking of good practice
                                                                                                                     PI – attendance at meetings
Environmental Services     Develop and deliver a health and         Clare Platt      H.S.C.           March 2004     Full compliance with Section 18      Development        Links to
                           safety service in accordance with                                                         guidance                             within existing.   BVPI
                           HSC Section 18 guidance                                                                                                        Delivery may       166
                                                                                                                                                          require
                                                                                                                                                          additional 30k
Environmental Services     Identify and prioritise contaminated     Chris Horth      Private/public   March 2005     Contaminated land sites identified   Training costs     BVPI
                           land sites for further investigation                      sector                          and prioritised                      Remediation        166
                           prior to remediation under Part IIA of                    landowners                      Remediated land                      costs SCAs
                           Environmental Protection Act 1990                         Environment
                                                                                     Agency




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         54
                                                                                                              Environment & Development Services
Bury Metro                                                                       Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer   Key Partner/s      Timescale       Target/Outcome                           Resource           BVPI's    Priority
                                                                                 Departments                                                                 Implications       PSA
                                                                                                                                                             (including         LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        4.2 - Continued                        PROMOTING A HEALTHIER AND SAFER LIFESTYLE
Environmental Services     Complete Radiation Incident Plan and   Gary Brown     Fire Service     December          Plan available for implementation.       Relocation and
                           relocate Implex radiation outstation                  MAPAC            2003              In-house ability to constantly monitor   running costs to
                           from Bury Fire Station                                Greater                            background radiation                     be identified
                                                                                 Manchester                                                                  Circa £3K
                                                                                 Authorities
Environmental Services     Develop and deliver an HMO             John Hazzleton Fire Service     March 2005        HMO licensing scheme operational         To be              BVPI 62
                           licensing scheme as and when           Peter Taylor   Building Control                                                            determined         BVPI
                           prescribed by Government                              Private Sector                                                                                 166
                                                                                 landlords
Environmental Services     Implement EU Environmental Noise       Gary Brown     MAPPAC           Noise             Reduction in noise levels                Additional EHO
                           Directive                                             Borough          mapping by                                                 and training
                                                                                 Engineer         Jan 2005                                                   costs
                                                                                 DEFRA; Industry  Action Plans
                                                                                 Transport        2006
                                                                                 undertakings
Leisure Services           Implement a programme to make          Kevin Price    Grounds          3 year            Reduce over mature and diseased          £125k per
                           safe over-mature poplar trees                         Maintenance      programme         trees                                    annum
                           throughout the Borough                                                 2003-2005         Scheme of new planting
                                                                                                                    Safer environment

Operational Services       Combine role of Community Safety       Mike Savage                       March 2003      Improve efficiency of the service.       Yes.
                           Wardens Neighbourhood Wardens                                                            Help create safer environment
                           and Security Patrol and implement
                           Best Value Action Plan
Operational Services       Percentage of area patrolled by        Mike Savage                       2007            Neighbourhood Wardens patrol,            To be identified
                           Community Safety, Park or                                                                11% by 2002/03
                           Neighbourhood Wardens                                                                    25% of the Borough by 2007

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           55
                                                                                                                Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer     Key Partner/s     Timescale      Target/Outcome                      Resource               BVPI's   Priority
                                                                                    Departments                                                          Implications           PSA
                                                                                                                                                         (including             LPI's
                                                                                                                                                         training)
CORPORATE OBJECTIVE        4.2 - Continued                         PROMOTING A HEALTHIER AND SAFER LIFESTYLE
Operational Services       Raise profile of newly established      Ged McGee                         Ongoing     Increase awareness of the service in    Yes for increased
                           Community Safety Service                                                              accordance with Best Value              staffing levels as a
                                                                                                                                                         result of evaluation
                                                                                                                 recommendations
                                                                                                                                                         findings
                                                                                                                 Improved sense of safety
Planning & Economic        Implement the SRB5 East Bury            David Fowler                      2006        Delivery of the targeted                SRB5
Development                Initiative theme Improving Health                                                     outputs/outcomes within the annual
                                                                                                                 SRB5 Delivery Plan
Planning & Economic        Progress the implementation of UDP      Chris Wilkinson                   50% by 2005 Improved access to countryside          External funding
Development                recreation routes to Fieldfare Trust                                      100% by     Promotion of green transport
                           Standards                                                                 2010        Improved accessibility to cycle
                                                                                                                 network
                                                                                                                 Improved accessibility to
                                                                                                                 recreational facilities
Property & Technical       The provision of a security system at   David Isherwood Business Security By 1 August An improvement in the safety of the     Existing budgets
Services                   the Village Workshops, Prestwich                        Initiative        2003        working environment at the Village
                                                                                                                 Workshops.
Property & Technical       The undertaking of a review to ensure   Alex Holland                      By 1 June   Increased safety within the Council‟s   Staff time.
Services                   that all Council owned commercial                                         2003        non-operational buildings.              The costs
                           buildings in multiple occupation                                                                                              associated with
                           comply with current Fire Prevention                                                                                           implementing
                           legislation.                                                                                                                  any fire
                                                                                                                                                         prevention
                                                                                                                                                         measures to be
                                                                                                                                                         met from within
                                                                                                                                                         existing
                                                                                                                                                         budgets.


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          56
                                                                                                                Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s       Timescale    Target/Outcome                       Resource            BVPI's   Priority
                                                                                   Departments                                                           Implications        PSA
                                                                                                                                                         (including          LPI's
                                                                                                                                                         training)
CORPORATE OBJECTIVE        4.2 - Continued                         PROMOTING A HEALTHIER AND SAFER LIFESTYLE
Property & Technical       The undertaking of a review to ensure   Alex Holland  Architectural  By March     Increased safety within the Council‟s       Staff time.
Services                   that all Council owned buildings                      Practice       2004         commercial buildings.                       The funding of
                           comply with the requirements of the                                                                                           any required
                           Control of Asbestos at Work                                                                                                   building work to
                           Regulations 2002.                                                                                                             be determined
                                                                                                                                                         once likely costs
                                                                                                                                                         are known.
Property & Technical       Undertake and review risk               John Ayres      Health and Safety   March 2004   Ongoing Services Review              Existing staff
Services                   assessments to ensure that all                                                           Potential reduction in premiums      time
                           buildings comply with Health and
                           Safety Legislation and fire
                           regulations.
Property & Technical       Review in conjunction with traders      John Ayres      Traders             March 2004   Ongoing services review              Existing staff
Services                   organisations:                                          Groups                           Review of risk assessments           time
                           Hygiene, health, safety, equal                          Town Centre
                           opportunities, welfare and users and                    Businesses
                           stakeholders                                            ELR
                                                                                   Police
Property & Technical       To monitor compliance with the terms    Mike Crook                          March 2004   Construction of New Crematorium      Capital Receipt
Services                   of the Building Agreement during the                                                     with improvements on approach        – part to be
                           period of construction of a                                                              road and within existing Cemetery.   expended on
                           crematorium in Radcliffe                                                                                                      infrastructure on
                                                                                                                                                         approach to the
                                                                                                                                                         site.




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       57
                                                                                                                Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s     Timescale      Target/Outcome                        Resource             BVPI's       Priority
                                                                                    Departments                                                            Implications         PSA
                                                                                                                                                           (including           LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        4.2 - Continued                          PROMOTING A HEALTHIER AND SAFER LIFESTYLE
Corporate Support          Introduce environmental criteria to      John Ball     All Departments Ongoing     Allow the Authority to ensure that all       Resources to be
Financial Services         take into account during the                                                       procurement has as minimal effect            identified
(Corporate Procurement)    Procurement process                                                                as possible on the environment               including
                                                                                                                                                           training needs
Corporate Support          Risk management to be embedded           Gordon Hale     DoF&e-G                    Risk Management Strategy
                                                                                                      Within 2003                                          To be identified                  CPA
Personnel & Admin          as core responsibility for senior                                                   implemented                                 (training/
                           managers                                                                            Risk assessments undertaken as              upskilling will be
                                                                                                               part of service planning process and        necessary)
                                                                                                               as key element of service reviews
                                                                                                               Reduction in insurance premiums
CORPORATE OBJECTIVE        4.3                                      MAXIMISING HEALTH AND SAFETY BY ENFORCING STANDARDS
Environmental Services     Develop a comprehensive premises         Andrew Johnson GMP            2003 onwards Comprehensive premises licensing            Additional staff,    LPI‟s to     New
                           Licensing Strategy following the         Susan Tonge    The Courts     subject to   function in accordance with the Act         equipment,           be           Statutory
                           introduction of the Licensing Bill/Act                  Legal          Government                                               accommodation        developed
                                                                                   Democratic     timescale
                                                                                   Renewal
                                                                                   Planning
Environmental Services     Percentage reduction in under age        Peter Jagger                  April 2004   10% reduction in complaints                 Existing             PSA 12
                           sales of tobacco, alcohol and
                           fireworks. Change in the law
                           expected to include aerosol paint
Environmental Services     Develop Quality Mark Scheme for          Siobhan McCoy                     March 2005     Recognised scheme adopted             Existing             PSA 5
                           private builders                         Peter Jagger                                     Improve performance of builders                            (local)
                                                                                                                     PI – Confidence of public to engage                        18
                                                                                                                     with local builders                                        (national)
Environmental Services     Reduce the number of domestic            A Lomax         GMP               Ongoing        Partners identified and action plan   Existing so far      PSA
                           burglary                                                                                  established

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                               58
                                                                                                                    Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s      Timescale      Target/Outcome                      Resource          BVPI's      Priority
                                                                                     Departments                                                           Implications      PSA
                                                                                                                                                           (including        LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        4.3 - Continued                           MAXIMISING HEALTH AND SAFETY BY ENFORCING STANDARDS
Environmental Services     To develop the aims of the                Peter Jagger                  Consult and  No of consultations/stakeholders           Staff time from   BVPI
                           Enforcement Concordat                                                   review       Satisfaction Survey                        existing          166
                                                                                                   Enforcement  Constantly improving enforcement
                                                                                                   Policy
                                                                                                   annually
Environmental Services     Develop sampling programme for            Tony Bunn      FSA            April 2004   100% inspections to minimum                Staff time from   Statutory
                           agricultural feedings stuffs                                                         frequency                                  existing          require-
                                                                                                                                                                             ment
Environmental Services     Investigate the opportunities available   Clare Platt     Business           March 2005     Partners and projects to be         Likely printing   BVPI
                           for assisting businesses and working      Susan Tonge     Community                         identified                          and publicity     166
                           in partnership in order to maximise       Steve Hoyle                                                                           costs from
                           the effectiveness of food safety,                                                                                               existing
                           health and safety and licensing
                           interventions
Environmental Services     Produce multi-agency policy on            Lorraine        Housing &          October 2003   Consistency on evictions and        Training          BVPI        LSP
                           travellers                                Chamberlin      Education Depts                   lettings                                              166
                                                                                     etc.
                                                                                     DEFRA
Environmental Services     Improvements to Gypsy Site, Fernhill      Lorraine        DEFRA              2003/04        Improved amenity                    DEFRA 75%                     LSP
                                                                     Chamberlin      Site residents                                                        grant
Environmental Services     Review Dog Warden Service for             Gary Brown      Housing &          Sept 2003      Continuity of Dog Warden Service    Contract value
                           contract expiry 31.3.04                                   Leisure Services                  Improved public health by
                                                                                                                       maintaining an effective
                                                                                                                       enforcement and education service
                                                                                                                       relating to dog ownership
                                                                                                                       Reduction in fouling/strays


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          59
                                                                                                                 Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s      Timescale     Target/Outcome                      Resource         BVPI's      Priority
                                                                                   Departments                                                          Implications     PSA
                                                                                                                                                        (including       LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        4.3 - Continued                         MAXIMISING HEALTH AND SAFETY BY ENFORCING STANDARDS
Leisure Services           Develop an Anti-motorcycle Strategy     Neil Long      GM Police      3 year       Increased enforcement                     £30k per annum
                           in Parks & Countryside areas                           Area Boards    programme    Safer parks and countryside areas
                                                                                                 2003-2005    Reduce level of complaints

Planning & Economic        Review protocol with GMP for            Paul Allen                         Annually      Creation of safer developments      Existing
Development                consultation procedures to ensure
                           „Secured by Design‟ principles are
                           incorporated in proposed
                           developments
Property & Technical       Completion of comprehensive             Phil Robinson                      March 2004    Full compliance with legislation    Capital
Services                   asbestos and legionella registers and                                                                                        Programme Bid
                           management of the process
CORPORATE OBJECTIVE        4.4                                     EXTENDING PREVENTATIVE MEASURES
Engineering                Highway Risk Management Strategy        Ian Crook                    December            Safer highway network               To be            LPIs to
                           – Review policy for highway accident                                 2003                                                    determined       be
                           claims                                                                                                                                        developed
Environmental Services     Joint working with others to explore    Clare Platt     To be identified   March 2004    1 project developed                 Project set-up   BVPI
                           the opportunities to develop targeted   Susan Tonge                                                                          costs            166
                           education/promotion programmes,         Steve Hoyle
                           such as Bury Food Forum




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      60
                                                                                                               Environment & Development Services
Bury Metro                                                                       Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer   Key Partner/s      Timescale         Target/Outcome                       Resource           BVPI's   Priority
                                                                                 Departments                                                               Implications       PSA
                                                                                                                                                           (including         LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        4.4 - Continued                        EXTENDING PREVENTATIVE MEASURES
Environmental Services     Inspection of premises based on risk   Andrew Johnson               Ongoing                100% inspection at minimum
                           assessment relating to Food Safety                                                         defined frequency
                           and Work Place Safety                                                                      Sampling of surveys carried out at
                                                                                                                      minimum defined frequency
                                                                                                                      All complaints responded to within
                                                                                                                      target
                                                                                                                      Proactive inspection reducing need
                                                                                                                      for complaint-led reactive work
Operational Services       Installation of CCTV system)           Ged McGee      Members of         Commissioning     System up and running.               Additional costs   Local
                            Radcliffe and Prestwich                             Community          February 2003                                          02/03 funded       PI's
                                                                                 Safety             Official launch   Yes, legal implication/use           from 1% c/f
                                                                                 Partnership        March 2003                                             (linked to Crime
                                                                                                                                                           Reduction
                                                                                                                                                           Strategy)
                                                                                                                                                           Key Issue
                                                                                                                                                           committed 03/04
                                                                                                                                                           Ongoing
                                                                                                                                                           Revenue cost
                                                                                                                                                           issues
Operational Services       Rationalisation and consolidation of   Ged McGee      Community          Ongoing           Cost efficiencies, enhanced          Potential Key               LSP
                           CCTV operations within the Borough                    Safety             development       detection and monitoring against     Issue and/or
                           and establishment of a single multi-                  Partnership        upto March        new PI's and accreditation           external grant
                           functional control room which can                     Chief Executives   2005              standards
                           combine existing and new CCTV                         Engineering                          New Central Control Room and all
                           systems                                               GMP                                  CCTV systems combined




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        61
                                                                                                              Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer    Key Partner/s     Timescale       Target/Outcome                          Resource           BVPI's   Priority
                                                                                  Departments                                                               Implications       PSA
                                                                                                                                                            (including         LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        4.4 - Continued                        EXTENDING PREVENTATIVE MEASURES
Operational Services       Develop the Techno Team to provide     Ged McGee     Community       Pilot initiative    Properties subject to break-in or       Initiatives and             LSP
                           assistance with the Community                        Safety          upto April          distraction burglaries made more        operational
                           Safety Partnership, Police target                    Partnership and 2003                secure                                  overheads
                           hardening and crime prevention                       Police Crime    Application         Reduction in number of reported         funded by
                           measures/devices                                     Reduction       submitted for       offences                                Community
                                                                                Officers        extension                                                   Safety
                                                                                                upto                                                        Partnership
                                                                                                September 03

Operational Services       Monitor Intruder Alarms from Bradley   Ged McGee       ICT and           Ongoing upto    Meet ACPO Code of Practice for          Existing -
                           Fold Control Room                                      Architectural     March 2005      intruder alarms                         external funding
                                                                                  Services                          Reduced overall costs                   packages or
                                                                                  Nationally                        Performance to be measured              income
                                                                                  accredited                        against national                        generation and
                                                                                  external                          PI's under development with other       local PI's
                                                                                  contractors                       Councils
Operational Services       Bradley Fold Control Room Phase II     Ged McGee                         2003/04         Efficiency of service plus platform     Yes – potential
                                                                                                                    for further improvements to             Key Issue or
                                                                                                                    Security/Communication and out of       external funding
                                                                                                                    hours services                          for expansion
Operational Services       Refurbish Control Room                 Ged McGee       Community         Refurb by       Efficiency of service, plus expansion   Yes – but
                           (Phase I)                                              Safety            October 2002    CCTV installed and operational          secured funding
                                                                                  Partnership and   CCTV by April
                                                                                  external          2003
                                                                                  consultants



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         62
                                                                                                                 Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s     Timescale      Target/Outcome                        Resource          BVPI's    Priority
                                                                                   Departments                                                            Implications      PSA
                                                                                                                                                          (including        LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        4.4 - Continued                         EXTENDING PREVENTATIVE MEASURES
Operational Services       Develop a Code of Practice for Winter   Steve Morris  Graham Ogden   October 2003        Awareness and understanding of        Existing
                           Maintenance (highway gritting and                                                        approved service standards
                           snow removal) and obtain political
                           approval
Property & Technical       Undertake a review to improve the       John Ayres    Architectural   January 2004 Reduce anti-social behaviour by             Existing
Services                   level of security to market premises.                 Services                     designing out crime                         resources
CORPORATE OBJECTIVE        4.5                                     RESPONDING TO THE HEALTH AND SOCIAL CARE NEEDS OF OUR COMMUNITIES
Engineering                Implement Footway „drop crossing‟       Harry Howard                  Annual       Increase in number of crossings for         Existing          LPI 14
                           programme                                                                          users of wheelchairs
Environmental Services     Produce action plan and implement       Siobhan McCoy Anchor Agency   March 2004   Service delivery improved to                Existing          PSA7(7)   Warwick
                           recommendations of the BVR of                         Social Services              disabled customers                                            LPI
                           adaptations
Environmental Services     Explore the possibility of caseworker   Siobhan McCoy   Anchor Agency     June 2003      Reduction in time taken to complete   Officer time at   PSA7(7)   Warwick
                           to assist with grant application                                                         grant applications                    present.          LPI
                           processes                                                                                                                      Potential
                                                                                                                                                          revenue
                                                                                                                                                          implications in
                                                                                                                                                          the future
Operational Services       Provide safe, comfortable, accessible   Steve Fleming   Social Services   September      Improved comfort, safe travel         None, unless
                           Authority-owned vehicles for the                                          2003                                                 substantial
                           disabled and the elderly                                                                                                       increase in
                                                                                                                                                          vehicle
                                                                                                                                                          specification




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       63
                                                                                                                     Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08


         Improving the Quality & Availability of Council Services
         By delivering continuous improvement in all services and continuing to make best use of all the Council’s resources

Division                  Service Objectives (list where appropriate)

Engineering               Highway Asset Management Plan – Improving maintenance of the highway network

Engineering               Customer Services – To improve access and responsiveness to highway enquiries/network reports of defects

Engineering               „Environmental Street Scene‟ Best Value Review – To deliver Improvement Plan

Engineering               „Highway Development & Maintenance‟ Best Value Review – To deliver Improvement Plan

Engineering               Risk Management Strategy – To reduce number and value of highway insurance claims

Engineering               Integration of former Highway Management Services and Highway Operational Services into Highway Network Services – To improve efficiency and effectiveness of service delivery

Environmental Services    Housing Strategy 2003-2008 - 3.5

Environmental Services    Trading Standards Plan 2002-2003 - A2

Environmental Services    Food Plan
Leisure Services
- Parks & Countryside     Improving urban and country parks, to be welcoming, safe, secure and well maintained
Leisure Services
- Parks & Countryside     Delivering a high quality bereavement service and well maintained cemeteries, which meet the needs of all denominations
Leisure Services
- Parks & Countryside     Maximising investment into green spaces through external funding, sponsorship and community led projects


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                                  64
                                                                                                                            Environment & Development Services
Bury Metro                                                                               Service Development & Delivery Plan 2003/08

Division                  Service Objectives (list where appropriate)
Leisure Services
- Parks & Countryside     Provide a comprehensive range of well-equipped outdoor sport and recreation facilities to promote a healthier and safer lifestyle
Leisure Services
- Parks & Countryside     Increasing use of and access to the great outdoors by providing annual programmes of events and activities
Leisure Services
- Grounds Maintenance     To retain all renewable school service contracts in 2003/04
Leisure Services
- Grounds Maintenance     To develop business opportunities external to Bury MBC as allowed by statute, eg Health Care NHS Trust and Housing Trust grounds maintenance, etc
Leisure Services
- Sport & Recreation      To offer sporting and recreational opportunities which enable people to reach their potential
Leisure Services
- Sport & Recreation      To maximise funding opportunities for the benefit of residents and local sporting organisations
Leisure Services
- Sport & Recreation      To develop an investment strategy for each leisure building and consider the outcomes of the Asset Management Plan in respect of each site
Leisure Services
- Sport & Recreation      To seek quality accreditation for the service
Leisure Services
- Catering                To make best use of existing manpower resources
Leisure Services
- Catering                To retain all renewable high school service contracts in 2003/04
Leisure Services
- Civic Halls             Respond to the e-Government agenda
Operational Services
- Building Maintenance    Housing Strategy - To develop high quality customer-focussed services to meet the housing needs of residents of the Borough
Planning & Economic
Development               Develop a successful local economy
Planning & Economic
Development               Promote sustainable communities
Planning & Economic
Development               Care for the local environment


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      65
                                                                                                                          Environment & Development Services
Bury Metro                                                                               Service Development & Delivery Plan 2003/08

Division                  Service Objectives (list where appropriate)
Planning & Economic
Development               Maintain and improve the provision of recreation and open space
Planning & Economic
Development               Overcome social exclusion through co-ordinated action to address the causes of marginalisation of communities
Property & Technical
Services                  Effective asset management planning, supported by appropriate data systems
Property & Technical
Services                  Maximise the effective utilisation of all occupational assets and ensure operational assets are fit for purpose
Property & Technical
Services                  Improve access to services and buildings
Property & Technical
Services                  Optimise returns from the non-operational/surplus property portfolio
Corporate Support
Customer Services         Providing effective customer services in a polite and professional manner, that are easily and equally accessible to all users
Corporate Support
Customer Services         Encouraging communication and consultation with our customers in a way that suits their needs
Corporate Support
Customer Services         Developing “one-stop” customer services to deal with a wide range of customer enquiries and complaints at the first point of call
Corporate Support         To ensure that appropriate and timely information and advice is given to the department and the authority to assist it in planning, monitoring, managing and accounting for its financial
Financial Services        resources, both revenue and capital
Corporate Support         To ensure that appropriate and timely information, advice and assistance is given to officers in the department to manage and develop systems, hardware and software and to
Financial Services        contribute to corporate systems developments
Corporate Support         To provide advice and information to the Authority to enable it to manage its procurement arrangements efficiently and effectively, seeking at all times to add value and contribute to
Financial Services        the authority‟s objectives, whether via its direct influence or that of its supply partners.
Corporate Support
Financial Services        To promote and develop procurement practices to ensure that effective use is made of new methods including ICT.
Corporate Support
Financial Services        All services to be provided based on fairness, transparency and best value within available resources."




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                                            66
                                                                                                                      Environment & Development Services
Bury Metro                                                                             Service Development & Delivery Plan 2003/08

Division                  Service Objectives (list where appropriate)
Corporate Support
Strategy & Performance
Communications            To improve the communication infrastructure and access to information within, and from, the Council
Corporate Support
Strategy & Performance
Communications            To ensure well-informed employees and Councillors and to ensure managers are in touch with employees
Corporate Support
Strategy & Performance
Communications            To increase accessibility of Council Information
Corporate Support
Strategy & Performance
Communications            To improve complaint management and impact on service delivery
Corporate Support
Strategy & Performance
Communications            To ensure customer care is a priority of all employees
Corporate Support
Strategy & Performance
Communications            To deliver excellence in customer care in relation to appropriately developed standards
Corporate Support
Strategy & Performance
Communications            To improve co-ordination of access to Council services

Key Targets
Division                  Target Narrative                            PI Reference           2002/03            2003/04          2004/05   2005/06           2006/07          2007/08

Engineering               Bury 'Street Care' Initiative                                                         September 03

Engineering               Highway Risk Management Strategy                                                      December 03
Leisure Services
- Sport & Recreation      Obtain quality accreditation                                                          December 03


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        67
                                                                                                                   Environment & Development Services
Bury Metro                                                                                 Service Development & Delivery Plan 2003/08

Key Targets
Division                  Target Narrative                             PI Reference          2002/03       2003/04       2004/05           2005/06           2006/07          2007/08
Leisure Services          Increase external funding levels
- Parks & Countryside     (successful bids pa)                                                             2             2                 2
Leisure Services
- Catering                Increasing uptake of school lunches                                                            2%
Leisure Services
- Grounds Maintenance     All workforce trained to NVQ 1 & 2                                                             Sept 04
Leisure Services
- Civic Halls             Seek Hospitality Assured accreditation                                                         April 04
Operational Services      Average re-let time for Local Authority                            45 days       35 days       33 days           29 days           25 days
- Building Maintenance    dwellings                                    BVPI 68
Operational Services
- Building Maintenance    Urgent repairs within time limit             BVPI 72               93%           96%           98%               99%               99%
Operational Services      Average time taken to complete non-
- Building Maintenance    urgent responsive repairs                    BVPI 73               55 days       30 days       25 days           15 days           10 days
Planning & Economic
Development               Planning cost per head of population         BVPI 107              £8.19         £8.45         £8.70             £8.96             £9.23            £9.51
Planning & Economic       Major applications determined in 13
Development               weeks                                        BVPI 109 (a)          45%           50%           55%               60%               60%              60%
Planning & Economic       Minor applications determined in 8
Development               weeks                                        BVPI 109 (b)          65%           65%           65%               65%               65%              65%
Planning & Economic       Other applications determined in 8
Development               weeks                                        BVPI 109 (c)          80%           80%           80%               80%               80%              80%
Planning & Economic       Planning permission to be in conformity      Local PI
Development               with the development plan                    (former BVPI 108)     March 2003    March 2003    -                 -                 -                -
Planning & Economic
Development               Produce a Service Consultation Plan          CPA                   May 2003      May 2003      -                 -                 -                -
Planning & Economic       Develop a themed Regeneration web
Development               presence on the Council's site, linking to   BVR Regeneration      December 03   December 03   -                 -                 -                -
                          area-based websites


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        68
                                                                                                                  Environment & Development Services
Bury Metro                                                                              Service Development & Delivery Plan 2003/08

Key Targets
Division                  Target Narrative                             PI Reference         2002/03         2003/04         2004/05         2005/06          2006/07          2007/08
Planning & Economic       Maximise the use of existing
Development               publications and websites                    BVR Regeneration     Ongoing         Ongoing         Ongoing         Ongoing          Ongoing          Ongoing
Property & Technical                                                   Single Capital Pot                   Achieve upper   Achieve upper   Achieve upper    Achieve upper    Achieve upper
Services                  Asset Management Planning (various)          (SCP) PIs                            quartile        quartile        quartile         quartile         quartile
                                                                                                            performance     performance     performance      performance      performance
Corporate Support
Directorate               Office Floor space occupational density      LPI                  10.5m2/person
- Asset Management
Corporate Support         90% of enquiries dealt with at first point                                                                                                          Ongoing
Customer Services         of contact                                   LPI                  91%




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        69
                                                                                                                 Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer   Key Partner/s     Timescale       Target/Outcome                          Resource          BVPI's     Priority
                                                                                  Departments                                                               Implications      PSA
                                                                                                                                                            (including        LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.1                                     OPERATING WITHIN A PERFORMANCE MANAGEMENT CULTURE AND FRAMEWORK
Engineering                Develop AGMA benchmarking and           Alan Brett                   September  Improved performance management                  None              AGMA       BVR
                           process mapping for Highway                                          2003                                                                          PIs 1-12   H/ways
                           Network Services (Best Value)                                                                                                                                 Man
Engineering                Implement performance indicator         Steve Topham                     August 2003     Improved service delivery               Existing
                           monitoring systems – automatic          Alan Brett
                           collection and reporting mechanisms
                           Incorporate „Rethinking Construction‟   Swee Ong                         September       Improved performance management         Existing
                           into contract management                                                 2003
Environmental Services     To develop customer satisfaction        Rod Hughes                       June 2003       Ability to review and change            Existing          BVPI       War
                           questionnaires for relevant service                                                      procedures                                                166        CPA
                           areas                                                                                    Relevant questionnaires established
                                                                                                                    PI - % customer satisfaction
Environmental Services     To attain ISO 9001 : 2000               Steve Hoyle                      April 2003      ISO accreditation achieved              Existing          BVPI       War
                                                                   Rod Hughes                                       Consistent quality services delivered                     166        CPA
                                                                                                                    PI – continuous improvement
Environmental Services     Increase Customer Focus (Charter        Peter Jagger                     March 2004      Achieve Charter Mark accreditation      Trading
                           Mark)                                                                                    No of consultations                     Standards staff
                                                                                                                    Charter Mark awarded
                                                                                                                    Increase in customer satisfaction


Environmental Services     Introduction of consumer direct         Angela Lomax                     March 2004      Quality of service delivered            Officer time




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          70
                                                                                                                      Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s       Timescale       Target/Outcome                         Resource           BVPI's   Priority
                                                                                     Departments                                                                Implications       PSA
                                                                                                                                                                (including         LPI's
                                                                                                                                                                training)
CORPORATE OBJECTIVE        5.1 - Continued                          OPERATING WITHIN A PERFORMANCE MANAGEMENT CULTURE AND FRAMEWORK
Leisure Services           To obtain Quest quality accreditation    Steve Williams               December   Improve quality standards across                    Existing           LPI      BV Imp
                           in indoor sports. To establish a                                      2003       the service contributing to reaching                                            Plan
                           quality sub-group to commence the                                                a customer satisfaction level of 80%.               Awareness
                           process, with progress reports made                                                                                                  training
                           to Section Head
Leisure Services           Assist schools in raising standards of   Youth Sport                          March 2005      All High Schools achieving             Existing           PSA
                           sport both within and outside the        Development                                          Sportsmark award. A Specialist
                           Curriculum.                              Officer                                              Sports College established and the
                                                                                                                         School Sports Co-ordinators
                                                                                                                         Scheme introduced into the
                                                                                                                         Borough.
Leisure Services           Achieve “Hospitality Assured”            Charles Walton                       April 2003      Improved customer care, increased      2k per annum
                           accreditation                                                                                 efficiency and profitability.          from existing
                                                                                                                         Preparation for Best Value £
Leisure Services           Develop ISO 9001 Quality                 Neil Long                            Completion      Improved customer satisfaction.        Existing budgets
                           accreditation for Parks, Countryside &                                        April 2004      Improved efficiency.
                           Customer Services
Leisure Services           Restructure the service to establish     Mike Rogers      EDS Personnel       Training to     Improved people management                                LPI
                           effective first line management                           Central Personnel   High            Reduced sickness and absence
                           ensuring training is provided in the                      Central Training    Supervisors     levels of catering service employees
                           Authority's policies and procedures                                           April 2003      (2% reduction by April 2004)
                                                                                                         Primary
                                                                                                         November
                                                                                                         2003




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                             71
                                                                                                                    Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s       Timescale       Target/Outcome                        Resource           BVPI's    Priority
                                                                                   Departments                                                               Implications       PSA
                                                                                                                                                             (including         LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        5.1 - Continued                         OPERATING WITHIN A PERFORMANCE MANAGEMENT CULTURE AND FRAMEWORK
Operational Services       Introduction of published performance   Andy Chicken                 Within     All parties in the service aware of               Upgraded IT        Former
                           indicators relating to the combined                                  2003/04    and striving to achieve challenging               (Task Contractor   BVPI's
                           Repairs & Maintenance Services                                                  goals, leads to improved service                  see 5.4).          65(b),
                                                                                                           delivery                                                             68, 72

Operational Services       Develop a robust performance            Andy Chicken    Residents           By September    Improved performance across all       IT                 Key
                           management framework for Repairs                        Advisory Group      2003            PI's with the aim of top quartile     enhancements       targets
                           & Maintenance                                           Housing Services                    performance within 4 years            from existing      and
                                                                                                                                                                                BVPI185
Operational Services       Develop a Service Level Agreement       Andy Chicken    Residents           By September    Improved service delivery             Existing
                           between Repairs Maintenance &                           Advisory Group      2003            Improved satisfaction levels
                           Housing Services                                        Housing Services
Operational Services       Obtain appropriate accreditation for    Ged McGee       Accreditation       March 2004      Accreditation achieved                Existing
                           different elements of Community                         bodies              and ongoing     Performance to be measured            (Accreditation
                           Safety Service                                                                              against national and local PI's       costs)
Operational Services       Develop, introduce and publish          Ged McGee       National Security   Draft PI's      All members of the service aware of   Existing                     War
                           performance indicators relating to                      Benchmarking        tested April    and striving to achieve challenging   Membership                   CPA
                           Community Safety Service (Security                      Group and APSE      2003 to         goals, leading to improved and        costs
                           & Emergency and Community Safety                                            March 2004      efficient service delivery
                           wardens)
Planning & Economic        Establish a vision and associated       Brian Daniel                        October 2003    Extension of performance              Existing
Development                aims for the Planning Service which                                                         management arrangements
                           derive from the Community Strategy
Planning & Economic        Improve the method of reporting the     Brian Daniel                        April 2003      Modification of existing Planning     Existing
Development                results of Committee Site Visit to                                                          Control Committee Procedures
                           Planning Control Committee


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           72
                                                                                                              Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer   Key Partner/s     Timescale       Target/Outcome                        Resource       BVPI's      Priority
                                                                                  Departments                                                             Implications   PSA
                                                                                                                                                          (including     LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        5.1 - Continued                         OPERATING WITHIN A PERFORMANCE MANAGEMENT CULTURE AND FRAMEWORK
Planning & Economic        Develop a system to:                    Brian Daniel                 April 2003 Modification of existing Planning              Existing
Development                 Formally allow officers to                                                    Control Committee procedures
                                 comment before their
                                 recommendations are
                                 overturned.
                            Record Member votes.
Planning & Economic        Introduce a system of quality           Brian Daniel                     October 2003    Extension of performance              Existing
Development                assurance into Development Control                                                       management arrangements
                           and enforcement, on the basis of
                           corporate priorities
Planning & Economic        Introduce a system of six monthly       Brian Daniel                     October 2003    Extension of performance              Existing
Development                reporting to Members about                                                               management arrangements
                           performance and policy effectiveness
Planning & Economic        Publish interim service standards for   Brian Daniel                     Within          Public awareness of the standards     Existing
Development                Development Control                                                      2003/04         of service they should receive as a
                                                                                                                    prelude to the Best Value Review
Planning & Economic        Planning applications to be             Brian Daniel                     March 2003       45% of major applications to be     Existing       BVPI109
Development                processed efficiently                                                                         dealt with in 13 weeks                          a, b & c
                                                                                                                     50% of minor applications to be                    and a
                                                                                                                         dealt with in 8 weeks                           local
                                                                                                                     65% of other applications to be                    indicator
                                                                                                                         dealt with in 8 weeks                           for all
                                                                                                                    80% of ALL applications dealt with                   apps.
                                                                                                                    in 8 weeks




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      73
                                                                                                                  Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer      Key Partner/s   Timescale      Target/Outcome                         Resource          BVPI's      Priority
                                                                                      Departments                                                           Implications      PSA
                                                                                                                                                            (including        LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.1 - Continued                          OPERATING WITHIN A PERFORMANCE MANAGEMENT CULTURE AND FRAMEWORK
Planning & Economic        Planning permission to be in             Brian Daniel                 March 2003 Less than 1% of advertised                      Existing          Local
Development                conformity with the development plan                                             departures from the UDP as a                                      Indicator
                                                                                                            percentage of total permissions                                   (Former
                                                                                                            granted                                                           BVPI
                                                                                                                                                                              108)
Property & Technical       The formulation and introduction of a    Alex Holland                      By 1 June      Increased levels of revenue income     Unknown                       CPA
Services                   computerised management control                                            2003           and capital receipts, together with    purchase costs,               War
                           system                                                                     .              increased responsiveness to            if an existing
                                                                                                                     customer queries                       package
                                                                                                                                                            purchased.
                                                                                                                                                            Input required
                                                                                                                                                            from ICT and/or
                                                                                                                                                            the use of
                                                                                                                                                            software
                                                                                                                                                            consultants
Property & Technical       The letting of any vacant units at the   David Isherwood                   Ongoing        To achieve an average occupancy        Staff time.       LPI
Services                   Bury Business Centre, Village                                                             rate of 90% over the Financial Year.
                           Workshops, Prestwich and the
                           Bradley House, Bradley Fold Trading
                           Estate.




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           74
                                                                                                              Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer   Key Partner/s     Timescale       Target/Outcome                      Resource         BVPI's     Priority
                                                                                  Departments                                                           Implications     PSA
                                                                                                                                                        (including       LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.1 - Continued                         OPERATING WITHIN A PERFORMANCE MANAGEMENT CULTURE AND FRAMEWORK
Property & Technical       To review the markets finance and       John Ayres    Finance        July 2003    Improve delivery of services               Staff time
Services                   administrative practices on an                        Markets        January 2004 Control of resources
                           ongoing basis. Try to streamline                      Management                  Improved management of resources
                           processes to meet improvements to                     Team                        Reduce leasehold rent arrears to
                           service levels                                                                    below £30,000
                                                                                                             Fortnightly team meeting
                                                                                                             Monthly monitoring and analysis of
                                                                                                             all budget pressures
Property & Technical       Hold regular meetings to improve the    John Ayres    Staff          Review       12 minuted management meetings.            Existing
Services                   communication and consultation                                       January 2004 12 minuted staff meetings
                           process with staff
Property & Technical       Monthly monitoring cascading of         John Ayres     Corporate         Review          Meeting requirements of CPA         Existing                    CPA
Services                   information through team meetings                                        January 2004    improvement plan                                                IIP
                           Subscribe to performance                                                                 Achievement of IPP
                           management frame work
                           Prioritisation of performance issues
                           and establishment of clear links to
                           corporate planning process
Property & Technical       Incorporate „Rethinking Construction‟   Martin Hall                      Ongoing         Improved performance management
Services                   into contract management                                                                 and customer satisfaction

Property & Technical       Revise Architectural Services QA        Sue                              October 2003    Approval by Inspector               Existing
Services                   procedures and management               Birchenough
                           systems to comply with new ISO
                           9000:2000 standard



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      75
                                                                                                              Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s    Timescale       Target/Outcome                      Resource           BVPI's   Priority
                                                                                   Departments                                                          Implications       PSA
                                                                                                                                                        (including         LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.1 - Continued                         OPERATING WITHIN A PERFORMANCE MANAGEMENT CULTURE AND FRAMEWORK
Corporate Support          To develop an open style of             Philip Allen                 Within     The development and                          To be identified            CPA
Directorate                management to facilitate cultural                                    2003/04    implementation of a user friendly
                           issues such as the capacity to                                                  and easily understood performance
                           change                                                                          management framework
                                                                                                           Greater employee awareness of
                                                                                                           corporate priorities
                                                                                                           Employee confidence
Corporate Support          Improve service performance             Philip Allen                 Annually   To reduce to zero each year the
Directorate                                                                                                number of BVPI's in the bottom
                                                                                                           quartile
Corporate Support          Improve communication between           Philip Allen   Gill Long     Ongoing    Improved cascade system for staff            Existing                    BVR
Directorate                and within departments involved in                                              briefings as part of preparation for                                     Regen
                           regeneration                                                                    IIP
Corporate Support          Undertake a review of Planning          Philip Allen                 Within     To be established as part of review          To be identified
Directorate                Policy and Regeneration lead activity   Brian Daniel                 2003/04    process
Corporate Support          Undertake a Best Value Review of        Brian Daniel   Review team   December   Improvement Plan                             Existing
Directorate                Environmental Stewardship                              members       2004
Corporate Support          Undertake a Best Value Review of        Alan Freer     Review team   Within     Improvement Plan                             To be identified
Directorate                Enforcement                                            members       2003/04
Corporate Support          Continue to develop options appraisal   John Ball                    Ongoing    Options appraisal model effectively          Existing staff
Financial Services         and advise Best Value Review teams                                   See Best   used to assess service delivery              time
(Corporate Procurement)    on options/markets                                                   Value      options, resulting in more
                                                                                                Review     responsive Council services (either
                                                                                                Programme  direct or with other partners)
Corporate Support          Ensure Performance appraisal is         Gordon Hale/                 Ongoing    100% of staff with an active,                Existing                    CPA
Personnel & Admin          carried out across the Department       Angela Holland                          regularly reviewed individual (or                                        War
                                                                                                           team) development plan by 2004

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      76
                                                                                                                 Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                         Lead Officer    Key Partner/s    Timescale      Target/Outcome                       Resource       BVPI's    Priority
                                                                                      Departments                                                          Implications   PSA
                                                                                                                                                           (including     LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        5.1 - Continued                            OPERATING WITHIN A PERFORMANCE MANAGEMENT CULTURE AND FRAMEWORK
Corporate Support          Secure national standard for people        Gordon                       September  Consistent performance appraisal             Existing                 CPA
Personnel & Admin          management (IIP)                           Hale/Angela                  2003       frameworks                                                            War
                                                                      Holland                                 Improved staff communications
                                                                                                              Better value for money from training
                                                                                                              Higher quality standard of people
                                                                                                              management
                                                                                                              Investors in People accreditation
                                                                                                              achieved
Corporate Support          Develop a programme of local               Graham Ogden                 March 2003 Agree suite of Indicators and                None                     CPA
Strategy & Performance     performance indicators together with                                               determine reporting procedures
(Performance Management)   a monitoring and reporting procedure                                               which in turn will lead to improved
                                                                                                              standards of service delivery
Corporate Support          Development of streetscene related         Graham Ogden                 June 2003  Strengthen Streetscene                       Existing                 BVR
Strategy & Performance     performance indicators                                                             performance management                                                St Scene
(Performance Management)
Corporate Support          Manage, monitor and report on the          Graham Ogden    Gordon Hale      Ongoing        Overall improvements to the street   Existing                 BVR
Strategy & Performance     implementation of the objectives from                                                      environment                                                   St Scene
(Performance Management)   the Streetscene Best Value Review
CORPORATE OBJECTIVE        5.2                                        IMPROVING ACCESS TO, AND EXPERIENCE OF CONTACT WITH, THE COUNCIL
Engineering                Introduce Customer                         Ian Crook     Neil Long       September    Improved customer service                 Existing                 War
                           Enquiry/Integrated Management                                            2003
                           Package for Highway Network
                           Services - „Bury Street Care‟ Initiative
Engineering                Introduce Information and Data             Ian Crook       Traffic          October 2003   Improved timely information to       To be
                           Exchange arrangements to support                           Information                     residents and road users on          determined
                           Highway Agency‟s Traffic Control                           Services                        highway network problems
                           Centre                                                     GMUTC

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      77
                                                                                                              Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer     Key Partner/s   Timescale       Target/Outcome                      Resource            BVPI's   Priority
                                                                                    Departments                                                         Implications        PSA
                                                                                                                                                        (including          LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.2 - Continued                         IMPROVING ACCESS TO, AND EXPERIENCE OF CONTACT WITH, THE COUNCIL
Engineering                Establish a Customer Charter for        Ian Crook     Graham Ogden    October 2003 Publication of performance                Existing            BVPI 3   BVR
                           Streetscene services                                  Gill Long                    standards for Streetscene related                                      Street-
                                                                                                              services                                                               scene
                                                                                                                                                                                     War
Environmental Services     All published conditions relating to    Susan Tonge      Crystal Mark    March 2005      Trade compliance with conditions    Existing                     War
                           Licensing to be Crystal Mark                                                                                                 (Assessment
                                                                                                                                                        fees and printing
                                                                                                                                                        costs)
Environmental Services     To develop a range of user-friendly     All Principal    Various as      March 2004      Better access to information        Existing                     Warwick
                           information leaflets for all service    EHO‟s            appropriate                     Range of leaflets available         completed
                           areas                                   Links to                                         PI – No of leaflets
                                                                   Communications
                                                                   Officer
Environmental Services     Review the Division‟s out of hours      Andrew Johnson                   Redefined       Defined service agreed              Existing for
                           service                                                                  service for                                         review
                                                                                                    September
                                                                                                    2003
Leisure Services           To develop the delivery of electronic   Steve Williams                   March 2005      Improve level of customer           Within capital      LPI      BV Imp
                           reception functions                     Links to                                         satisfaction to 93 points and       scheme                       Plan
                                                                   Communications                                   contribute to Government IEG        approved for
                                                                   Officer                                          demands.                            Leisurecard
                                                                                                                                                        redevelopment




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       78
                                                                                                                Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s     Timescale      Target/Outcome                      Resource            BVPI's   Priority
                                                                                   Departments                                                          Implications        PSA
                                                                                                                                                        (including          LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.2 - Continued                         IMPROVING ACCESS TO, AND EXPERIENCE OF CONTACT WITH, THE COUNCIL
Leisure Services           Introduce new distance learning         Mike Rogers   Central Training 1st course to Content and structure of training       Training costs to
                           (NVQ Level 3) for catering                            Accrington &     commence      agreed                                  be identified
                           supervisors                                           Rossendale       February      Training successfully implemented
                                                                                 College          2004 with     for supervisors and assistant
                                                                                                  completion by cooks/supervisors
                                                                                                  February
                                                                                                  2005
Operational Services       In line with the corporate              Andy Chicken  Residents        By March      Improved customer satisfaction          To be identified             War
                           Communications Strategy, improve                      Advisory Group   2004          ratings                                 IT investment,
                           response to telephone calls and                       Communications                                                         training and cost
                           increase the methods and hours that                   Group                                                                  of extending
                           a repair can be reported/carried out                                                                                         working hours


Operational Services       Improve public awareness of the         Steve Morris    Graham Ogden      October 2003   Greater public awareness of the     To be identified             War
                           service standards for Winter                            Gill Long                        level of service provided
                           Maintenance (highway gritting and
                           snow removal)
Planning & Economic        Revise criteria and protocols for       Brian Daniel                      Within         Transparency in decision-making.    Existing
Development                Planning Control Committee site                                           2003/04
                           visits
Planning & Economic        Introduce compulsory training before    Brian Daniel                      May 2004       Annual training for Members, each   Financial cost of
Development                Councillors serve on Planning Control                                                    May/June                            trainers
                           Committee




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      79
                                                                                                                     Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer     Key Partner/s     Timescale       Target/Outcome                       Resource           BVPI's   Priority
                                                                                      Departments                                                            Implications       PSA
                                                                                                                                                             (including         LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        5.2 - Continued                           IMPROVING ACCESS TO, AND EXPERIENCE OF CONTACT WITH, THE COUNCIL
Planning & Economic        Improve publicity and information         James         EDS             Annual        Increase in the amount of relevant          Existing                    War
Development                material available to members of the      Burbedge      Communications  Programme     information available to the public.        IT/Support staff            CPA
                           public and to project partners and        Ruth Shedwick Officer         outlined each                                             may require
                           agencies (including web site                                            April                                                     training
                           information)

Planning & Economic        Continued development of the              Hilary Sayers                      Second          Improved website/ increased „hits‟   Staff time/
Development                „buryineurope.org.uk‟ website.                                               phase                                                European
                                                                                                        developments                                         budget
                                                                                                        by October                                           Web page
                                                                                                        2003                                                 design training
                                                                                                                                                             (2 staff)
Planning & Economic        Continued development of the East         David Fowler                       Ongoing to      Website and quarterly newsletter     SRB5
Development                Bury Initiative website and publication                                      2006
                           of a quarterly East Bury Initiative
                           newsletter
Planning & Economic        Develop and maintain the Bury             Brian Berry                        Ongoing         Number of hits and bookings to       ERDF/SRB3
Development                Business Network website                                                                     events
Planning & Economic        Review existing arrangements and          Brian Daniel                       April 2004      A proven sense of fairness in        Existing
Development                adopt policy regarding equal                                                                 developing and implementing          .
                           opportunities for different groups with                                                      planning policy
                           regard to:

                               processing planning
                                applications;
                               developing and implementing
                                policy.

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          80
                                                                                                                  Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                   Development Action                         Lead Officer    Key Partner/s     Timescale      Target/Outcome                       Resource       BVPI's   Priority
                                                                                      Departments                                                           Implications   PSA
                                                                                                                                                            (including     LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.2 - Continued                            IMPROVING ACCESS TO, AND EXPERIENCE OF CONTACT WITH, THE COUNCIL
Planning & Economic        Produce a Service Consultation Plan        Brian Daniel                  May 2003     Improved responsiveness of the             Existing                CPA
Development                                                                                                      Service                                                            Planning
Planning & Economic        Develop a themed regeneration web          Brian Daniel/  Gill Long      Dec 2003     Regeneration Strategy and Action           Existing                BVR
Development                presence in the Council's site, linking    Colin Fishwick                             Plan available on the web                                          Regen
                           to area-based websites                                                                Improved awareness of
                                                                                                                 regeneration issues
                                                                                                                 Increased community participation

Property & Technical       Web site development to promote            Roger           EDS               Ongoing        Increased usage of services          Existing
Services                   Property Services‟ activities within the   Dewsnapp        Communications                   provided. More effective marketing
                           Council and across the Borough, and                        Officer                          of land and property.
                           market available land and property
Property & Technical       Improvements to communication and          John Ayres      Markets           January 2004   Better Service Delivery, improved    Existing
Services                   access to information for the public,                      Management                       customer trader and staff
                           trader associations and staff.                             Team                             satisfaction.
Property & Technical       Communicate that Bury Market is            John Ayres      Traders           Review         Communication process via town       Existing
Services                   suitable for access and egress for                         Groups            January 2004   centre steering group and by PR
                           people in need                                             Town Centre                      announcements Bury Market is
                                                                                      Businesses                       accessible to groups of disabled
                                                                                      ELR                              people
                                                                                      Police
Property & Technical       Develop Client Liaison Groups to           Martin Hall     All Departments   March 2004     Production of joint strategies for   Existing
Services                   exchange information on                                                                     development and programme of
                           programmes, innovations and                                                                 works
                           information from other organisations



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      81
                                                                                                              Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s     Timescale      Target/Outcome                          Resource             BVPI's   Priority
                                                                                   Departments                                                              Implications         PSA
                                                                                                                                                            (including           LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.2 - Continued                         IMPROVING ACCESS TO, AND EXPERIENCE OF CONTACT WITH, THE COUNCIL
Corporate Support          Consider the integration of services    Philip Allen                  April 2003   Improved management of                        Existing
Directorate                with significant contribution to                                                   communication activity
                           communication                                                                      Integrated EDS Communications
                                                                                                              function
Corporate Support          Improve Service Marketing               Philip Allen  Gill Long       By March     Service marketing produced as part            Existing                      Com
Directorate                (Communication Strategy Action                                        2004         of SDDP's                                                                   Strategy
                           Plan)                                                                              Improved profile of Departmental                                            Action
                                                                                                              Services                                                                    Plan
Corporate Support          Improve signage of Council buildings    Mike Savage   Gill Long       By end 2004  100% of buildings with good signage           Cost of signage               War
Directorate                (internal and external, including                     Head of                      Improved physical access to                   (to be identified)
                           opening hours)                                        Communication &              services
                                                                                 Partnerships
Corporate Support          Improve the methods and                 Neil Long     Gill Long       September    Improve public access to                      £10k to
Directorate                infrastructure relating to                            Ian Crook       2003         Streetscene services                          purchase
                           communication and public                                                                                                         automated call
                           engagement for streetscene activities                                                                                            distribution
                           (BVR Imp Plan)                                                                                                                   system
Corporate Support          Develop telephone services and          Neil Long       All Departments   Training       Rationalisation of existing call        Software and                  War
Directorate                systems across all Departments (sub-                    Bruce Cape        programme      centres                                 training (to be               CPA
                           group of Customer Contact)                                                April 2003     Improved customer access                identified)
                                                                                                     Improve        Maximise no of calls handled at first
                                                                                                     systems by     point of contact
                                                                                                     April 2004     Introduce automated call distribution
Corporate Support          Establish Corporate complaints          Neil Long       Head of                          Clear responsibilities and guidelines   Existing                      War
Directorate                structure                                               Communication &                  for addressing and monitoring                                         CPA
                                                                                   Partnerships                     complaints across the Authority


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           82
                                                                                                              Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer     Key Partner/s     Timescale      Target/Outcome                      Resource           BVPI's   Priority
                                                                                   Departments                                                          Implications       PSA
                                                                                                                                                        (including         LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.2 - Continued                        IMPROVING ACCESS TO, AND EXPERIENCE OF CONTACT WITH, THE COUNCIL
Corporate Support          Facilitate the implementation of the   Gill Long     Head of         As Action    To improve communication                   To be identified            War
Strategy & Performance     Corporate Communication Strategy.                    Customer        Plan         infrastructure and access to
(Communications)                                                                Services (EDS),              information within, and from the
                                                                                Head of                      Council
                                                                                Communication &
                                                                                Partnerships
Corporate Support          Develop the Internet/Intranet as a     Gill Long     ACE, DoF&e-G    Outline      Increase the number of types of            Staffing           BVPI     War
Strategy & Performance     means of communication with                          ICT, Service    Implem Plan  interactions that are enabled for          resources to be    157
(Communications)           external/Internal customers                          Heads           by November electronic service delivery.                identified
                                                                                                2002         Improved accessibility to Council
                                                                                                Ongoing upto information and services.
                                                                                                2005         Improved profile of the Council and
                                                                                                             its services.
                                                                                                             No of people obtaining information
                                                                                                             from the web-site
                                                                                                             No of visits to service-related sites.
Corporate Support          Implement Corporate Customer Care      Gill Long     Head of         Upon launch  % satisfaction with customer care          Existing                    CPA
Strategy & Performance     Charter developing in addition                       Customer        of Charter   across all services                                                    War
(Communications)           service-related standards where                      Services (EDS), (April 2003) % of services judged to be
                           appropriate                                          Service Heads                performing well
                                                                                                             Clear responsibility for customer
                                                                                                             care framework
                                                                                                             Customer Care embedded as core
                                                                                                             value
                                                                                                             Increased customer confidence in
                                                                                                             the Council


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      83
                                                                                                                Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s     Timescale       Target/Outcome                          Resource           BVPI's   Priority
                                                                                    Departments                                                               Implications       PSA
                                                                                                                                                              (including         LPI's
                                                                                                                                                              training)
CORPORATE OBJECTIVE        5.2 - Continued                          IMPROVING ACCESS TO, AND EXPERIENCE OF CONTACT WITH, THE COUNCIL
Corporate Support          Improve communication and access         Gill Long     Head of         Initially by Level 5 of the I&DeA benchmark for             To be identified            CPA
Strategy & Performance     to information at all levels in the                    Communication & October 2002 communication reached by 2007                                              War
(Communications)           organisation and to wider audiences                    Partnerships    and          85% of employees satisfied with                                            IIP
                                                                                                  Ongoing      downward communication by 2007
                                                                                                               72% of residents satisfied with
                                                                                                               information provided by the Council
                                                                                                               by 2007
                                                                                                               Improved people management
                                                                                                               'What's Going On' produced and
                                                                                                               distributed quarterly.
                                                                                                               Achievements newsletter produced
                                                                                                               and distributed annually
                                                                                                               Improved communication with staff,
                                                                                                               Elected Members and wider
                                                                                                               audiences

Corporate Support          In accordance with the Freedom of        Gill Long       Head of Legal     Draft Plan by   Improved profile of the Council and     Existing
Strategy & Performance     Information Act, prepare a publication   (EDS rep)       Services          February        its services and understanding of its
(Communications)           scheme                                                                     2003            role
                                                                                                                      Improved accessibility of Council
                                                                                                                      information
                                                                                                                      Improved management of
                                                                                                                      information
Corporate Support          Develop new identity for the             Gill Long       Steve Fleming     Within 2003     Customer-focused corporate identity     To be identified            War
Strategy & Performance     Council's/Department's vehicles                          Head of                           established
(Communications)                                                                    Communication &                   New identity introduced
                                                                                    Partnership

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           84
                                                                                                                 Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s   Timescale      Target/Outcome                      Resource            BVPI's     Priority
                                                                                     Departments                                                        Implications        PSA
                                                                                                                                                        (including          LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.3                                      ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Engineering                Review of Highway Network Services       Ian Crook                      April 2003  Improved efficiency and                  To be               BVPIs
                                                                                                               effectiveness                            determined
Engineering                Improve the co-ordination and            Ian Crook     Managers of      April 2004  Clear lines of responsibility            Existing            BVPI       BVR
                           integration of Streetscene operational                 Streetscene                  established                                                  199        Street-
                           services (BVR Imp Plan)                                related services             Integrated service delivery for all                                     scene
                                                                                                               aspects of the streetscene
                                                                                                               Enhancement of service provision
                                                                                                               through improved efficiency and use
                                                                                                               of resources
Engineering                Review policy for highways accident      Ian Crook                      December    Safer highway network                    £250k revenue       AGMA       War
                           claims (Risk Management Strategy)                                       2003                                                 bid 2003/2004       PIs 16 &
                                                                                                                                                                            19
Environmental Services     To monitor, review and develop           Sharon Hope                      Quarterly      More efficient and user-friendly    Existing                       War
                           service provision delivered from                                          reports        service
                           Acorn House                                                                              Ongoing review
                                                                                                                    PI – Increase use by public
Environmental Services     Review the structure of licensing fees   Andrew Johnson   Finance         Full review    Documented breakdown of fees and    Staff time and
                                                                                                     complete by    charges                             software for time
                                                                                                     December                                           recording.
                                                                                                     2003                                               Review could
                                                                                                                                                        increase/
                                                                                                                                                        decrease
                                                                                                                                                        income
Environmental Services     Carry out a programme of training for    Siobhan McCoy                    July 2003      Staff adequately trained to give    All staff           BVPI 62    Warwick
                           Urban Renewal staff on policy for                                                        advice and assistance to members                        BVPI 64
                           providing housing renewal assistance                                                     of the public


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         85
                                                                                                              Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s    Timescale      Target/Outcome                      Resource         BVPI's     Priority
                                                                                    Departments                                                         Implications     PSA
                                                                                                                                                        (including       LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.3 - Continued                          ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Environmental Services     Examine feasibility of select            Siobhan McCoy Corporate         June 2003  Streamlined Disabled Grant               Officer time     PSA7       Warwick
                           contractors to carry out disabled                      Procurement,                 process. High quality adaptations                         LPI
                           adaptations                                            Housing Services             carried out within a defined
                                                                                                               timescale
Environmental Services     Establish purchasing consortia for       Siobhan McCoy Corporate         December   Streamlined and more cost effective      Officer time     PSA7       Warwick
                           common adaptations with other local                    Procurement,      2003       method of purchasing common              Revenue costs    LPI
                           authorities                                            Housing                      adaptations e.g. stair lifts             for tendering
                                                                                  Services, Greater            Reduction in time taken to process       process
                                                                                  Manchester local             Disabled Facilities Grants and
                                                                                  authorities                  provide adaptation
Environmental Services     Set up working group to develop and      Siobhan McCoy Joint             April 2003 Effective working group established      Officer time     PSA7       Warwick
                           deliver private sector housing renewal                 Commissioning                to contribute towards and develop                         LPI
                           assistance policy                                      Partners, Housing            strategy                                                  BVPI 64
                                                                                  Services,
                                                                                  Disability
                                                                                  Services
                                                                                  Anchor Agency,
                                                                                  Legal Services,
                                                                                  Local Strategic
                                                                                  Partnership




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      86
                                                                                                                 Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s     Timescale      Target/Outcome                        Resource             BVPI's   Priority
                                                                                     Departments                                                            Implications         PSA
                                                                                                                                                            (including           LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.3 - Continued                           ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Leisure Services           To investigate the possibility of         Bryan Hill      YMCA Training, Investigate by The development of partnership           Staff time
                           establishing a partnership                                Salford        October 2003 working                                    Repair costs
                           Horticultural Learning Centre at          Investigations                 Develop        Improved use of greenhouses              Materials/set-up
                           Barnfield Park greenhouse                 completed by                   Centre by      Additional income                        costs
                                                                     April 2003                     Nov 2004       Improved training                        (to be identified)
                                                                     Learning Centre
                                                                     developed by
                                                                     November 2004
                                                                     (if feasible)
Leisure Services           To develop public/private                 Graham                         March 2005     To maximise investment in the            Possible savings              BV Imp
                           partnerships and to bid via the capital   Atkinson                                      service and improve its revenue                                        Plan
                           and key issues processes for relevant                                                   position.
                           projects
Leisure Services           Revisit options appraisal following       Graham          September 2003    March 2003     Maximise potential of all leisure     Existing                      BV Imp
                           Asset Management process.                 Atkinson                                         sites.                                                              Plan
Leisure Services           Develop partnerships with Schools,        Mike Rogers                       March 2005     To increase sales at Schools by 5%.   £80k per annum       LPI
                           reconfiguring the service where                                                                                                  from existing
                           necessary.
Leisure Services           To assess and implement in                Bryan Hill      Sports Clubs      September      60 pitches drained 2 times per year   Operating,
                           conjunction with Parks & Countryside      Neil Long       (Service also     2003           Improved playing surfaces             training &
                           Unit a programme of vertidraining for                     offered to                       Maximise play on sports pitches       machinery costs
                           all the Authority‟s grassed sports                        schools)                         Reduce player complaints              from existing
                           pitches                                                                                    Reduce match cancellation
Leisure Services           Promote Signage & Gateways                Neil Long       Highways          March 2005     4 sites per year                      Existing plus
                           Strategy through additional sign                                                           Maintenance savings                   sponsorship
                           sponsorship (2002-2005)                                                                    Landscape improvements                income


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           87
                                                                                                                  Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s    Timescale        Target/Outcome                        Resource            BVPI's   Priority
                                                                                    Departments                                                             Implications        PSA
                                                                                                                                                            (including          LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.3 - Continued                          ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Leisure Services           Increase external funding of Parks &     Neil Long                     Ongoing      Two successful bids per annum.               Match funding to    LPI      War
                           Countryside                                                                                                                      be identified for            BV Imp
                                                                                                                                                            each project                 Plan
Leisure Services           Establish Static Parks workforce and     Neil Long                        April 2004       Improved maintenance                  Existing                     War
                           area-based working                                                                         Reduced vandalism                     resources
                                                                                                                      Improved security
Leisure Services           To develop and implement a new           Ken Brown       Grounds          May 2003         Improved control of resources         Existing
                           'Access' based Grounds Manager                           Maintenance                       Reduce duplication of data handling
                           system
Operational Services       Increase the security and safe use of    Steve Fleming   User             April 2003       Reduction of accidents and lower      Cost of training
                           the Authority‟s vehicles                                 Departments                       insurance premiums                    by drivers
                                                                                                                      Possible driver training              appropriate
                                                                                                                                                            department
Operational Services       Review policy of acquisition of          Steve Fleming   Terry Holland    December         Possible revised way of providing     Existing
                           Authority‟s vehicles and plant                           Geoff Fowler     2003             Authority vehicles and plant
Operational Services       Review possibility of Carelink           Ged McGee       Housing          April 2004       Service provided from Bradley Fold.   Yes, unknown.
                           relocating to Bradley Fold as per BV                                      Subject to                                             Possibly require
                           Review Care in the Community and                                          infrastructure                                         significant
                           Community Safety BV Review and                                            developments                                           capital funding
                           Service re-structure                                                                                                             via Key Issue
Operational Services       Review and develop procurement           Ged McGee       Property &       March 2004       More efficient use of resources       Existing                     CPA
                           policy and standards for the                             Technical                         Better quality installations
                           installation of intruder alarms, CCTV,                   Services                          Reduced maintenance costs
                           fire detection, security lighting and                    Corporate                         Accredited work
                           other security/community safety                          Procurement                       Reduced costs/higher specification
                           infrastructure                                           Specialist
                                                                                    contractors

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          88
                                                                                                                       Environment & Development Services
Bury Metro                                                                             Service Development & Delivery Plan 2003/08

Division                   Development Action                         Lead Officer     Key Partner/s      Timescale       Target/Outcome                        Resource           BVPI's   Priority
                                                                                       Departments                                                              Implications       PSA
                                                                                                                                                                (including         LPI's
                                                                                                                                                                training)
CORPORATE OBJECTIVE        5.3 - Continued                            ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Operational Services       Reduce over-time levels worked on          Steve Morris                  Within       Staff time                                     Reduce costs of
                           Refuse Collection Service                                                2003/04                                                     delivering
                                                                                                                                                                services
Operational Services       Revise rota schedules and working          Ged McGee        Trade Unions       April 2003      Improved service                      Yes – more
                           patterns (Security Service) and                             Personnel                          Reduction in sickness levels and      effective use of
                           Control Room                                                                                   over-time payments                    existing
                                                                                                                                                                resources and
                                                                                                                                                                additional staff
Operational Services       Develop Commercial Waste/Skip Hire         Steve Morris                        December        Increased income                      Existing
                           service                                                                        2003
Operational Services       Bring additional accommodation into        Mike Savage                         November        Rationalisation of assets             Initial cost but
                           use at the Bradley Fold Depot                                                  2003                                                  reinvestment
                                                                                                                                                                opportunity
Operational Services       Investigate the cost effectiveness of      Andy Chicken     BV &               January 2004    Improved efficiency in use of our     Benchmarking                BVR
                           all elements of the service provision                       Performance                        own plant and equipment leading to    membership
                           and develop a plant hire facility within                                                       a reduction in hire costs             Accommodation
                           stores                                                                                                                               and IT
Operational Services       Develop plant hire facility within         Andy Chicken     Housing Services   January 2004    Improved efficiency                   To be identified            BVR
                           Stores including the provision of
                           suitable accommodation and IT
                           enhancements
Planning & Economic        Management of a cost-effective             Brian Daniel                        March 2003      £8.19 per head of population          Existing           BVPI
Development                Planning Service                                                                                                                                        107
Planning & Economic        PACIS/BRACIS                               Brian Daniel     Terry Holland      April 2003      Effective systems used to support     Cover for
Development                                                                                                               service delivery                      Project Leader
Planning & Economic        Maximise the use of existing               Colin Fishwick   Gill Long          Ongoing         Regeneration issues included in all   Existing                    BVR
Development                publications and websites                                                                      appropriate publications                                          Regen

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                             89
                                                                                                                  Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s      Timescale     Target/Outcome                         Resource            BVPI's   Priority
                                                                                     Departments                                                             Implications        PSA
                                                                                                                                                             (including          LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        5.3 - Continued                           ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Property & Technical       Exceed annual revenue targets by          Alex Holland                  March 2004   Exceeding revenue budget                     Time
Services                   1% across the whole non-operational                                                  Targets will allow for funding to be
                           portfolio                                                                            allocated to key issues.
Property & Technical       The completion of a feasibility study     David Isherwood               July 2003    Potential for additional meeting /           Time
Services                   to determine whether the first floor of                                              office space to be created within            Conversion
                           the Ramsbottom Civic Hall can                                                        Ramsbottom.                                  costs should a
                           economically be brought back into                                                                                                 redevelopment
                           use.                                                                                                                              be found to be
                                                                                                                                                             viable.
Property & Technical       Advise on asset implications of           Andrew Bond     Education          September     Appropriate after use of redundant     Staff time;                  War
Services                   Strategic Review of Primary School                        Manchester         2003          school sites                           potential release
                           places and re-use/disposal of surplus                     Diocesan Board                                                          of surplus
                           sites                                                     of Finance                                                              school sites for
                                                                                                                                                             alternative use/
                                                                                                                                                             development.
Property & Technical       Review school site area provision to      Andrew Bond     Education          September     Alternative use or disposal of         Staff time
Services                   identify potentially surplus areas.                                          2003          surplus school site areas identified
Property & Technical       Completion of an Asset Strategy for       Andrew Bond     Leisure Services   Complete      A modernised and appropriate asset     Existing (staff              War
Services                   Sport & Recreation                                                           Asset         base that provides for improved        time)
                                                                                                        Strategy by   customer facilities at Leisure
                                                                                                        May 2003      Centres and Swimming Pools




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                           90
                                                                                                                    Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s      Timescale      Target/Outcome                       Resource             BVPI's     Priority
                                                                                     Departments                                                            Implications         PSA
                                                                                                                                                            (including           LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.3 - Continued                          ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Property & Technical       Advise Education Service in              Andrew Bond   Corporate          Ongoing up to Confirmation that DfES will provide      Existing (staff                 War
Services                   connection with PFI Outline                            initiative led by  2004/05       funding to develop a full PFI bid.       time)
                           Expression of Interest to address                      Education                        Confirmation of PFI credits              Training
                           'suitability' backlog in High Schools                  Service with                                                              required to
                                                                                  contributions from                                                        increase
                                                                                  all Departments                                                           knowledge of
                                                                                                                                                            PFI mechanisms
                                                                                                                                                            and processes
Property & Technical       Develop and implement an Asset           Andrew Bond      Health, Housing    Ongoing over   Strategy to facilitate delivery of   Staff time           Social     War
Services                   Strategy for Social Services.                             and Social         2003/04        improved Social Services care via    Costs of             Services
                                                                                     Services                          an appropriate asset base            conversion,          BVPI‟s
                                                                                                                                                            rationalisation or
                                                                                                                                                            re-configuration
                                                                                                                                                            of assets.
                                                                                                                                                            Receipts likely
                                                                                                                                                            to arise on
                                                                                                                                                            disposal of
                                                                                                                                                            surplus assets.
Property & Technical       Successful completion of all             Martin Hall                         March 2004     Schemes completed on time and        Existing
Services                   programmes of work and individual                                                           within contract sum
                           Client projects
Property & Technical       Review IRR analysis of the Industrial,   Andrew Bond                         June 2003      Disposal of or re-investment in      Staff time           LPI
Services                   Retail and Agricultural sectors of the                                                      poorly performing investment
                           non-operational/investment portfolio                                                        properties in order to achieve an
                           and identify poorly performing                                                              average IRR in excess of 8.5% for
                           investment properties                                                                       the investment portfolio


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                             91
                                                                                                                Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer    Key Partner/s     Timescale       Target/Outcome                          Resource         BVPI's   Priority
                                                                                  Departments                                                               Implications     PSA
                                                                                                                                                            (including       LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.3 - Continued                        ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Property & Technical       Re-appraise office space use and       Andrew Bond   All Departments Ongoing over Occupational density = or > 10.5m2             Staff time       LPI
Services                   occupational density                                                 2003         per person
                                                                                                             Reduce number of Bury town centre
                                                                                                             reception points by 2006/07
                                                                                                             Reduce number of Bury Town
                                                                                                             Centre office buildings by 2006/07
Property & Technical       Measure and aim to reduce revenue      Andrew Bond   All Departments June 2003    Targets to be developed through                Existing         LPI
Services                   running costs per sq. metre for the                                               benchmarking group
                           operational and non-operational                                                   Potential revenue savings
                           portfolios.
Property & Technical       Promote protocol relating to           Andrew Bond                       June 2003       More efficient and effective decision   Existing
Services                   procurement and disposal of property                                                     making in relation to asset use.
                           assets
Property & Technical       Collate property information needed    Andrew Bond     Finance and E-    July 2003       Accurate data to inform decisions on    Time Database             War
Services                   to implement Asset Management          Pam Brown       Government                        use, development and procurement        systems                   CPA
                           Planning initiatives and comply with                                                     of assets. Targeted capital
                           2003 Single Capital Pot requirements                                                     allocations related to asset needs.
                           for PPI data submission
Property & Technical       Measure and aim to reduce total        Andrew Bond     All Departments   July 2003       Target to be developed through          Time             LPI
Services                   annual management costs per sq                                                           AGMA benchmarking group                 Systems
                           metre for the operational and non-                                                       Potential revenue savings               developments
                           operational property portfolios.
Property & Technical       Review of allocation procedures for    John Ayres                        October 2003    Reduction in voids. Improved            Existing staff
Services                   market stalls.                                                                           service.                                time




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       92
                                                                                                                Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer      Key Partner/s    Timescale      Target/Outcome                      Resource           BVPI's   Priority
                                                                                    Departments                                                         Implications       PSA
                                                                                                                                                        (including         LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.3 - Continued                        ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Property & Technical       Participate actively by sending        John Ayres    Communication   January 2004 At least one feature in Council‟s          Existing staff
Services                   positive publicity information to                    and PR Officers              newspaper, newsletter or magazine          time
                           Council‟s Communications Officer                                                  Set up information boards

Property & Technical       Improve staff access to the internet   John Ayres        Terry Holland    January 2004   Maximise access to improve          From within
Services                   and intranet                                             ICT                             information flow                    existing budgets
                                                                                    Traders
Property & Technical       Undertake a review of Markets          John Ayres        Traders          October 2003   Continue with process of writing    Existing
Services                   Management operations including:                         Groups                          clear method statements covering
                            Markets rules and regulations                          Legal Services                  day to day operational practices
                            Breaches enforcement
                            Day to day operational practices
Property & Technical       Undertake a comprehensive review of    John Ayres        Legal Services   March 2004     Ongoing review working with legal   Existing staff
Services                   markets regulations                                                                      Will improve standards publish by   time
                                                                                                                    March 2004
Property & Technical       Exceed estimates of capital receipts   Mike Crook/Alex                    March 2004     Exceeding capital estimates will    Time
Services                   in respect of each land and property   Holland                                           allow additional capital to be
                           sale and complete each sale within                                                       expended on major schemes.
                           the allotted financial year
Property & Technical       Expand customer base for               Martin Hall                        Annually       Increase by 10% per year            None
Services                   Architectural Practice                                                                   Consistent workload and staffing.
                                                                                                                    Economies of scale.
Property & Technical       Review the Architectural Practice      Martin Hall                        March 2004     Reduce administrative time and      Existing
Services                   income monitoring procedures                                                             costs




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      93
                                                                                                              Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s    Timescale       Target/Outcome                        Resource         BVPI's   Priority
                                                                                   Departments                                                            Implications     PSA
                                                                                                                                                          (including       LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        5.3 - Continued                         ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Property & Technical       Incorporate Egan principles into        Martin Hall                   Ongoing      Improved procurement of                     None             LPI
Services                   Architectural Practice working                                                     construction contracts.
                           methods                                                                            80% of capital projects to be
                                                                                                              completed within +5% or –5% of
                                                                                                              estimate outturn cost and +5% of
                                                                                                              estimates timescale
Property & Technical       Acquisition of computerised Asset       Martin Hall/  Terry Holland   April 2003   Effective systems used to support           IT reserve                War
Services                   Management system                       Keith Beamer                               service delivery
Corporate Support          Develop a long term Office              Andrew Bond   All departments June 2003    Fit for purpose office                      Staff time                War
Directorate                Accommodation strategy                                                             accommodation that facilities                                         CPA
(Asset Management)                                                                                            improved customer access and
                                                                                                              service delivery
                                                                                                              With a target for occupational
                                                                                                              density of 10.5 m2 per employee

Corporate Support
Directorate                Achieve efficiency targets each year    Philip Allen                     Annually        2% per year
Corporate Support          Expand the role of EDS Customer         Neil Long       Communications   Incorporate:    Customer focused framework            Existing                  CPA
Directorate                Services developing “one-stop”                          Officer, EDS     Highways by     established                           Possible                  War
(Customer Services)        customer services to deal with a wide                                    January 2003    Improved availability of and access   software/
                           range of customer enquiries and                                          Env Services    to information.                       hardware costs
                           complaints at the first point of call                                    by April 2003   Customer Care Charter
                                                                                                                    implemented
                                                                                                                    Improved satisfaction levels.




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      94
                                                                                                               Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s     Timescale      Target/Outcome                      Resource         BVPI's     Priority
                                                                                   Departments                                                          Implications     PSA
                                                                                                                                                        (including       LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.3 - Continued                         ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Corporate Support          Develop a computerised complaints       Neil Long     ICT             Initially by   Improved Customer Services.             Existing                    War
Directorate                handling system for Customer                                          December       Improved satisfaction with the way      Possible                    CPA
(Customer Services)        Services                                                              2002           complaints are handled                  software/
                                                                                                 Ongoing upto Development of learning                   hardware costs
                                                                                                 September      organisation
                                                                                                 2003           Reduction in the number of
                                                                                                                complaints taken further
Corporate Support          Review all EDS service areas in line    Sharon Vernon                 In accordance Budget/resources more clearly            Existing staff              War
Financial Services         with policy led budget process to be                                  with the       aligned with corporate and              time
                           developed by DoF&e-G                                                  timetable      departmental priorities
                                                                                                 prepared by
                                                                                                 DoF&e-G for
                                                                                                 application of
                                                                                                 budget for
                                                                                                 2004/05
Corporate Support          Develop corporate contracts and         John Ball                     Ongoing        Able to rationalise procurement and     None
Financial services         utilise appropriate Consortium and                                                   make the best use of professional       .
(Corporate Procurement)    Government contacts where                                                            procurement skills for particular
                           advantageous to do so                                                                areas
Corporate Support          Develop an authority approach to risk   John Ball     Legal           June 2003      Enable Authority to be aware of         Existing
Financial services         management with regard to                             Audit                          risks and benefits of procurement
(Corporate Procurement)    Procurement                                                                          decisions




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      95
                                                                                                               Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer     Key Partner/s     Timescale      Target/Outcome                       Resource           BVPI's   Priority
                                                                                    Departments                                                           Implications       PSA
                                                                                                                                                          (including         LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        5.3 - Continued                         ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Corporate Support          Further develop procurement             John Ball                     Annually        Commence e-tendering by 2004             Existing                    CPA
Financial services         strategy, including preparation of a                                  1st plan by     Better planning of major
(Corporate Procurement)    procurement plan for major                                            December        procurement exercises, resulting in
                           services/goods contracts                                              2003            development of service contracts
                                                                                                                 which adequately meet the needs of
                                                                                                                 the Borough‟s citizens
Corporate Support          Preparation and updating of Authority   John Ball     Legal           Within 4        More effective procurement               Existing time
Financial services         procurement manual                                    Audit           months of the procedures adopted across the
(Corporate Procurement)                                                                          publication of Authority
                                                                                                 Standing        Procurement is undertaken on a
                                                                                                 Orders          corporate basis
Corporate Support          Develop online advertising and          John Ball                     Report on trial Contribute to meeting targets for e-     Existing time,              War
Financial services         submission of tenders                                                 by June 2003 government.                                 plus software/
(Corporate Procurement)                                                                                          Streamlined purchasing                   development
                                                                                                                 administration                           costs

Corporate Support          Develop the internet and intranet to    John Ball        Links to EDS      Outline        Information on services offered by   Possible                    War
Financial services         offer both internal and external                         Communications    developments   Corporate Procurement more freely    requirement for
(Corporate Procurement)    customers a better procurement                           Officer           October 2002   available                            outside
                           service                                                                    Implement                                           consultants
                                                                                                      2003-05                                             Training courses
                                                                                                                                                          plus some on-
                                                                                                                                                          the-job training




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       96
                                                                                                              Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s     Timescale      Target/Outcome                         Resource            BVPI's   Priority
                                                                                   Departments                                                             Implications        PSA
                                                                                                                                                           (including          LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        5.3 - Continued                         ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Corporate Support          Contribute to corporate systems         Sharon Vernon DoF&e-G         April 2004 or Effective introduction of new               Funding from IT     N/A      N/A
Financial services         developments, including the             Terry Holland Gordon Hale     as determined systems and improvements in                 Reserve (to be
(Systems)                  replacement of the FC, payroll and                                    by DoF&e-G    procedures and the accuracy,                determined by
                           associated systems                                                                  timeliness and presentation of              DoF&e-G) plus
                                                                                                               information                                 training for all
                                                                                                                                                           staff affected by
                                                                                                                                                           changes
Corporate Support          Dataease replacement                    Terry Holland                     September      Effective systems used to support      To be identified             War
Financial services                                                                                   2003           service delivery
(Systems)
Corporate Support          Review document storage and             Terry Holland   EDS Service       Review - end   Improved utilisation of office space   To be identified
Financial Services         develop electronic storage systems                      Heads             2002           due to reduced storage
(Systems)                                                                          ICT               Implem - end   Ease of retrieval of information
                                                                                                     2003
Corporate Support          Continue to develop computer            Terry Holland                                    ICT implementation plans developed     Cost of system               War
Financial Services         systems in line with Departmental ICT                                                    Effective systems used to support      purchases, eg
(Systems)                  development plan and contribute to                                                       service delivery                       TASK 60k
                           Authority's ICT Strategy                                                                                                        Pacis/Bracis 60k

                                                                                                                                                           From existing




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         97
                                                                                                               Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer    Key Partner/s     Timescale     Target/Outcome                      Resource             BVPI's   Priority
                                                                                    Departments                                                         Implications         PSA
                                                                                                                                                        (including           LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        5.3 - Continued                          ENSURING THE MOST EFFECTIVE USE OF COUNCIL RESOURCES
Corporate Support          Restructure of the former                Gordon Hale                   April 2003   Improved ability to operate within a     Existing                      War
Personnel & Admin          Departments of Competitive Services                                                 performance management
                           and Development & Environmental                                                     framework
                           Services Personnel and                                                              The establishment of dedicated
                           Administrative sections to establish a                                              support towards improving access
                           separate Corporate Support unit for                                                 to services and modernising service
                           Strategy & Performance Management                                                   delivery
Corporate Support          The merging of former Competitive        Gordon Hale                   September    Improvements to                          Existing
Personnel & Admin          Services and Development &                                             2003         systems/procedures resulting from
                           Environmental Services                                                              the adoption of 'best practice' from
                           payroll/personnel systems                                                           both areas
Corporate Support          Examine the causes of absenteeism        Gordon Hale   DoP             Within       Corporate target:                        Existing                      CPA
Personnel & Admin          with a view to reducing sickness                                       2003/04 and  2003/04 - 12 days
                           absence                                                                ongoing      2004/05 - 11.4 days
Corporate Support          As key components to securing            Graham Ogden                  Within       The 'Bury' model for project             To be identified              CPA
Strategy & Performance     transformational change develop a                                      2003/04      management framework                                                   War
(Performance Management)   consistent approach to project                                                      implemented across all service
                           planning, management and review                                                     areas
                                                                                                               No of action/project plans developed
                                                                                                               and implemented
                                                                                                               SDDP's to be main action-planning
                                                                                                               framework
Corporate Support          Improve staff access to                  Gill Long     Terry Holland   September    Improved cascading of information        Yes                           War
Strategy & Performance     Intranet/Internet and maximise                                         2003         to all EDS employees                     (to be identified)
(Communications)           access of former manual staff



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       98
                                                                                                                  Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s      Timescale      Target/Outcome                         Resource         BVPI's   Priority
                                                                                   Departments                                                              Implications     PSA
                                                                                                                                                            (including       LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        5.4                                     ENSURING THE COUNCIL IS A FLEXIBLE ORGANISATION THAT IS FIT FOR PURPOSE
Engineering                Develop longer term                     Ian Walker                      May 2003    Service and delivery improvements            Existing
                           framework/agreements/contracts
                           (Best Value)
Engineering                Formulate an in-house street lighting   Steve Topham                       May 2003       Increased efficiency and service       Existing
                           and highway package to include                                                            delivery improvements
                           electronic data capture devices
Engineering                Develop & Implement Business Plan       Swee Ong                           March 2004     Increased efficiency/effectiveness     Existing
                           for Engineering Consultancy                                                               and forward planning
Engineering                Develop & Implement Business Plan       Steve Topham                       October 2003   Increased efficiency/effectiveness     Existing
                           for Highway Network Services –                                                            and forward planning
                           Operations
Engineering                                                                                                          Increased efficiency and
                           Review Gully Cleansing Programme        Steve Topham                       June 2003      effectiveness/productivity             Existing
Leisure Services           Ongoing refurbishment of facilities     Graham                             Ongoing        Maintain user numbers at facilities    2002/03 £100k             BV Imp
                                                                   Atkinson                                                                                 2003/04 £120k             Plan
                                                                                                                                                            2004/05 £120k

Leisure Services           To increase the use of mechanical       Bryan Hill      Parks &            September      Increased efficiency and standards     Cost of new
                           solutions for work presently                            Countryside Unit   2006           of operation                           machinery
                           undertaken manually                                                                                                              against
                                                                                                                                                            improved
                                                                                                                                                            productivity
Leisure Services           Achieve NPTC Certification of           Bryan Hill                         September      Better qualified/motivated workforce   Staff time
                           competence for all tractor drivers                                         2003           Improved service in relation to        Training costs
                                                                                                                     herbicide treatment                    and materials



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       99
                                                                                                                  Environment & Development Services
Bury Metro                                                                             Service Development & Delivery Plan 2003/08

Division                   Development Action                         Lead Officer     Key Partner/s     Timescale      Target/Outcome                          Resource           BVPI's   Priority
                                                                                       Departments                                                              Implications       PSA
                                                                                                                                                                (including         LPI's
                                                                                                                                                                training)
CORPORATE OBJECTIVE        5.4 - Continued                            ENSURING THE COUNCIL IS A FLEXIBLE ORGANISATION THAT IS FIT FOR PURPOSE
Leisure Services           To implement and develop training of       Bryan Hill                      Complete -  Better qualified motivated workforce          Existing
                           all staff to City & Guilds Horticultural                                   September   Provide better level of service
                           Skills Test Certificate 9383 level                                         2005
                                                                                                      Implement -
                                                                                                      September
                                                                                                      2003
Leisure Services           To implement training of workforce to      Bryan Hill                      Complete    Better qualified motivated workforce          Existing
                           City & Guilds NVQ Level 1 & 2                                              September   Provide better level of service
                                                                                                      2004
Leisure Services           Develop digital mapping systems and        Neil Long                       March 2005  Improved handling of data                     Existing
                           database for Parks & Countryside           Ken Brown                                   Digital referencing of all sites
                                                                                                                  Better use of resources
Leisure Services           Restructure Schools catering               Mike Rogers                     August 2003 Improve opportunity for promotion,            Existing
                                                                                                                  reward efficiency and effort, remove          resources and
                                                                                                                  grading anomalies, increase job               use of savings
                                                                                                                  satisfaction, increase productivity,          from reduced
                                                                                                                  strengthen supervision. Reduced               sickness
                                                                                                                  labour costs, reduced staff turnover,         absence and
                                                                                                                  increased customer satisfaction,              revised staffing
                                                                                                                  lower sickness absence by 10%                 hours in
                                                                                                                                                                kitchens
Leisure Services           Refurbishment of Civic Halls including     Charles Walton                     March 2005     To obtain a 15% increase in             Capital £40k in
                           building works, replacing equipment                                                          functions, contributing to additional   2002/03
                           and introducing new initiatives                                                              revenue and business.                   60k in 2004/05




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                            100
                                                                                                                   Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer     Key Partner/s     Timescale      Target/Outcome                         Resource           BVPI's   Priority
                                                                                      Departments                                                             Implications       PSA
                                                                                                                                                              (including         LPI's
                                                                                                                                                              training)
CORPORATE OBJECTIVE        5.4 - Continued                           ENSURING THE COUNCIL IS A FLEXIBLE ORGANISATION THAT IS FIT FOR PURPOSE
Operational Services       Introduce appointments for non-           Andy Chicken                    Pilot Scheme Increase in tenant satisfaction due         Existing
                           emergency works                                                           July 2002     to improved service
                                                                                                     Fully
                                                                                                     implemented
                                                                                                     by April 2003

Operational Services       Introduce a programme of marketing        Andy Chicken                       By March       Additional work from external          Marketing costs             BVR
                           for the Repairs & Maintenance                                                2004           sources successfully obtained          from existing
                           Service
Operational Services       Introduce facilities for mobile data in   Andy Chicken                       By March       Greater flexibility of service         £15k for IT                 BVR
                           Repairs & Maintenance                                                        2004           provision                              enhancements
Operational Services       Investigate the use of flexible working   Andy Chicken     Trade Unions      By March       Flexible working patterns introduced   To be identified            BVR
                           patterns to increase access to the                         Personnel         2004           Improved service provision
                           service
Operational Services       Establish empowerment to the              Andy Chicken                       By March       Improved service provision             £60k per annum              BVR
                           operatives and provide all necessary                                         2004                                                  for fully racked
                           equipment                                                                                                                          and stocked
                                                                                                                                                              vehicles/mobile
                                                                                                                                                              phones
Operational Services       Introduce flexible working patterns for   Steve Morris                       Dependent      Improved service                       No
                           Street Cleansing staff to cover seven                                        upon implem
                           day working                                                                  of single
                                                                                                        status
                                                                                                        Commence
                                                                                                        2003



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          101
                                                                                                                  Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                         Lead Officer   Key Partner/s   Timescale       Target/Outcome                       Resource            BVPI's   Priority
                                                                                     Departments                                                          Implications        PSA
                                                                                                                                                          (including          LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        5.4 - Continued                            ENSURING THE COUNCIL IS A FLEXIBLE ORGANISATION THAT IS FIT FOR PURPOSE
Operational Services       Fully implement 4 day refuse               Steve Morris                    December    Improved service                        No
                           collection service within laid down                                        2001
                           PI‟s
Operational Services       To undertake fundamental in depth          John Beddows                   December        Improved service delivery.           To be identified
                           review of working methods and                                             2003            Better value for money services
                           equipment that are delivering the
                           service
Operational Services       Install new computerised system to         John Beddows                   March 2004      Conform to statutory requirements    To be identified
                           Vehicle Inspectorate standards
Operational Services       Identify new Community Safety              Ged McGee      GMPTE           April 2003      New office accommodation (possibly   Existing but may
                           Service office/operational                                                and ongoing     at Bury Interchange)                 involve central
                           accommodation                                                                                                                  expenditure for
                                                                                                                                                          minor works
Operational Services       Continue to develop Intermediate           Ged McGee      Personnel       Ongoing         Achievement of identified outputs    Existing
                           Labour Market activities                                                  Review April    and staff development                External funding
                                                                                                     2003            Extensive training required          to be sought if
                                                                                                                                                          opportunity
                                                                                                                                                          arises


Planning & Economic        Review staffing levels in Building         John Jones                     April 2003      To ensure a satisfactory public      Existing Building
Development                Control in view of Government targets                                                     service for Building Control         Control budgets
                           for service delivery                                                                      customers
Planning & Economic        Review of staffing structure in            Brian Daniel                   Within          More focused management of           Existing
Development                Development Control                                                       2003/04         Development Control
Property & Technical       Expansion of pilot build out facility in   John Ayres     Traders         April 2003      Review of additional revenue         Existing
Services                   the Market Hall                                                           April 2004

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       102
                                                                                                                   Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer     Key Partner/s     Timescale       Target/Outcome                           Resource            BVPI's   Priority
                                                                                      Departments                                                                Implications        PSA
                                                                                                                                                                 (including          LPI's
                                                                                                                                                                 training)
CORPORATE OBJECTIVE        5.4 - Continued                           ENSURING THE COUNCIL IS A FLEXIBLE ORGANISATION THAT IS FIT FOR PURPOSE
Property & Technical       Preparation for the instigation of KPR    John Ayres    Legal             Ongoing      Measured are designed to improve               £24K system
Services                   cash handling and reconciliation                        ICT               reviews      efficiency                                     costs to be met
                           system                                                  Internal Audit    April 2003   Server is being installed March 2004           IT training for
                                                                                   Property Services October 2003 from within existing resources                 staff
                                                                                                     April 2004
                                                                                                     October 2004
Property & Technical       Provide an IT based project               Martin Hall                     December     All staff able to access the system to         To be identified             War
Services                   management/programming and staff                                          2003         complete timesheets and view and
                           resource data exchange system                                                          update project programmes
Property & Technical       Develop staff structure for the           Martin Hall                     Ongoing      Improve staff morale. Create future            None
Services                   Architectural Practice to create career                                                planning capability
                           opportunities and employment of
                           trainees
Corporate Support          Trial the use of e-procurement            John Ball        DoF&e-G           During 2003     Streamlining of the procurement          Existing time
Financial Services         (including direct debit payments with                                                        process in a way that will reduce        Some internal
(Corporate Procurement)    YPO)                                                                                         internal procedures, processing          training
                                                                                                                        costs and time.
Corporate Support          Develop and implement an e-               John Ball                          Strategy        Improve the procurement function         Time
Financial Services         Procurement Strategy                      Mike Owen                          March 03        by taking advantage of the benefits
(Corporate Procurement)                                                                                 Ongoing         offered by e-technology. Assist in
                                                                                                                        meeting Government targets.
Corporate Support          Develop a training plan for               John Ball                          Ongoing         Staff aware of efficient and effective   Training costs to
Financial Services         procurement staff to encompass all                                                           procurement procedures and able to       be established
(Corporate Procurement)    levels of the procurement process                                                            put these into practice where            As set out in
                                                                                                                        applicable                               training plan



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                              103
                                                                                                               Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                     Development Action                    Lead Officer     Key Partner/s     Timescale       Target/Outcome                      Resource            BVPI's   Priority
                                                                                    Departments                                                           Implications        PSA
                                                                                                                                                          (including          LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE          5.4 - Continued                       ENSURING THE COUNCIL IS A FLEXIBLE ORGANISATION THAT IS FIT FOR PURPOSE
Corporate Support            Develop procedures for market         John Ball     BV/Performance    Within      Awareness within Authority of how          To be identified
Financial Services           intelligence investigations                         Team              2003/04     the services for different functions
(Corporate Procurement)                                                                                        are provided
Corporate Support            Percentage of total employee budget   Gordon Hale   Angela Holland    April 2006  2% per annum                               Yes                          IIP
Personnel & Administration   expended on development and
                             training
Corporate Support            Contribute to the corporate           Gordon Hale      All Departments   March 2005      Improvements in procedures, level   Funding
Personnel & Administration   payroll/personnel IT system review                                       or as           of information available and        arranged
                                                                                                      determined by   accuracy of information             corporately
                                                                                                      Director of                                         Possible training
                                                                                                      Personnel                                           costs




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       104
                                                                                                                            Environment & Development Services
Bury Metro                                                                                 Service Development & Delivery Plan 2003/08


         Achieving Social Inclusion
         By co-ordinating action to address the causes of exclusion of communities and individuals

Division                 Service Objectives (list where appropriate)

Environmental Services   Housing Strategy 2003-2008 - 3.6
Leisure Services
- Parks & Countryside    Developing community involvement in parks and countryside, working closely with partners, “friends” groups and volunteers
Leisure Services
- Parks & Countryside    Delivering a high quality bereavement service and well maintained cemeteries, which meet the needs of all denominations
Leisure Services
- Sport & Recreation     To ensure the service, in all its aspects provides inclusivity and is delivered in a fair manner
Leisure Services
- Sport & Recreation     To offer sporting and recreational opportunities which enabler people to reach their potential
Leisure Services
- Sport & Recreation     To offer training and coaching courses within communities to facilitate local initiatives to be delivered by local people
Leisure Services
- Catering               To retain all renewable high school service contracts in 2003/04
Planning & Economic
Development              Develop a successful local economy
Planning & Economic
Development              Promote sustainable communities
Planning & Economic
Development              Overcome social exclusion through co-ordinated action to address the causes of marginalisation of communities
Planning & Economic
Development              Integrate social, cultural, economic and physical regeneration through targeted borough-wide and area based action
Property & Technical
Services                 Promote sustainable communities


    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


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                                                                                                                     Environment & Development Services
Bury Metro                                                                             Service Development & Delivery Plan 2003/08

Division                 Service Objectives (list where appropriate)
Property & Technical
Services                 Equality of access to services and buildings
Property & Technical
Services                 Overcome social exclusion through co-ordinated action to address the causes of marginalisation of communities

Key Targets
Division                 Target Narrative                               PI Reference       2002/03            2003/04            2004/05   2005/06           2006/07          2007/08
Leisure Services
- Parks & Countryside    Produce a charter for the bereaved                                                   March 2004
Leisure Services
- Sport & Recreation     Introduce new Leisurecard scheme                                                     December 03
Leisure Services         Increase high schools with cashless
- Catering               system in place                                                   3                  1                  1         2                 2                2
Property & Technical     DDA compliance                                 BVPI 156                              100% by 2004
Services




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                     106
                                                                                                                 Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                    Lead Officer     Key Partner/s     Timescale       Target/Outcome                          Resource         BVPI's   Priority
                                                                                  Departments                                                               Implications     PSA
                                                                                                                                                            (including       LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        6.1                                   VALUING DIVERSITY
Leisure Services           Develop cemetery service for all      Neil Long                    March 2003            Weekend burials provided for all        Existing
                           denominations                                                      Charter -             denominations
                                                                                              March 2004            Charter for the Bereaved
CORPORATE OBJECTIVE        6.2                                   ENSURING WE RESPOND TO SPECIAL NEEDS
Engineering                Increase the % of pedestrian          Ian Lord                     2003/04               Facilities to be provided at 77% of     Existing
                           crossings with facilities for the                                                        pedestrian crossings within 2003/04
                           disabled                                                                                 Improved crossing facilities for the
                                                                                                                    mobility impaired
Environmental Services     Develop register of suitable          John Hazzleton   Housing           March 2004      Develop register of suitable            Existing         BVPI     Warwick
                           accommodation for homeless people                      Department                        accommodation for homeless                               166
                                                                                  Private Sector                    Inspect all properties used for
                                                                                  landlords                         Asylum Seekers referrals
                                                                                  RSLs                              Improved standards of
                                                                                                                    accommodation for vulnerable
                                                                                                                    groups
                                                                                                                    PI - No of properties on register
Leisure Services           To introduce a revised Leisurecard    Graham                             September       To have in place a system which         £80k capital              BV Imp
                           Scheme                                Atkinson                           2003            encourages participation by the         £25k revenue              Plan
                                                                                                                    socially excluded and specific target                             Social
                                                                                                                    groups.                                                           Inc Plan
Leisure Services           Continue introduction of a cashless   Mike Rogers                        4th school      To increase the take-up of free         17k per school
                           school meal system using Smart                                           within          school meals by removing the
                           Card technology                                                          2003/04         existing stigma implicit in current
                                                                                                                    systems



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                      107
                                                                                                              Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer   Key Partner/s     Timescale       Target/Outcome                       Resource            BVPI's    Priority
                                                                                  Departments                                                            Implications        PSA
                                                                                                                                                         (including          LPI's
                                                                                                                                                         training)
CORPORATE OBJECTIVE        6.2 - Continued                         ENSURING WE RESPOND TO SPECIAL NEEDS
Leisure Services           Pupil free meals entitlement – review   Mike Rogers                  March 2004          welfare of pupils from low income    Increased
                           the system of allocation and improve                                                     families                             eligibility will
                           awareness to parents and schools                                                                                              have a direct
                                                                                                                                                         effect on the
                                                                                                                                                         pupil free meal
                                                                                                                                                         budget. It will
                                                                                                                                                         also have an
                                                                                                                                                         effect on LEA
                                                                                                                                                         budgets via
                                                                                                                                                         social allowance
                                                                                                                                                         funding to
                                                                                                                                                         schools
                                                                                                                                                         Improved
Operational Services       Undertake DDA site surveys at all       Mike Savage    Head of           100% by         Each building meets the              £200k pa            BVPI156   Statutory
                           sites and commence implementation                      Architectural     2004            requirements of the DDA              Capital                       require-
                           of findings                                            Services                          Regulation compliance, improved      Programme bid                 ment
                                                                                  Baddac                            facilities and access
Property & Technical       Undertake disabled access audit for     John Ayres     Architectural                     Compliance by 2004 with Disability   Cost of             BVPI      War
Services                   all markets premises and facilities                    Services                          Discrimination Act                   alterations to be   156
                                                                                                                                                         assessed
Property & Technical       Completion of DDA programme of          Martin Hall    All Council       March 2004      Reach BVPI 156 target of 100%        Capital             BVPI      War
Services                   work                                                   Departments                                                            Programme           156




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       108
                                                                                                              Environment & Development Services
Bury Metro                                                                       Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer   Key Partner/s      Timescale       Target/Outcome                      Resource           BVPI's   Priority
                                                                                 Departments                                                            Implications       PSA
                                                                                                                                                        (including         LPI's
                                                                                                                                                        training)
CORPORATE OBJECTIVE        6.2 - Continued                        ENSURING WE RESPOND TO SPECIAL NEEDS
Property & Technical       The completion of disabled access      Alex Holland  Sept 2003      1 April 2003         The increased provision of access   Time               BVPI     War
Services                   audits within all non-operational                                                        for those with impaired mobility    The outcome of     156
                           buildings in multiple occupation and                                                                                         a bid to secure
                           implement the recommendations                                                                                                additional
                                                                                                                                                        funding to cover
                                                                                                                                                        the cost of any
                                                                                                                                                        alterations is
                                                                                                                                                        awaited
                                                                                                                                                        Awareness of
                                                                                                                                                        the contents of
                                                                                                                                                        the Disability
                                                                                                                                                        Discrimination
                                                                                                                                                        Act
CORPORATE OBJECTIVE        6.3                                    DEVELOPING THE ROLE OF THE COUNCIL AS CORPORATE PARENT

CORPORATE OBJECTIVE        6.4                                    NARROWING THE GAP BETWEEN DEPRIVATIONS AND THE REST OF THE BOROUGH
Planning & Economic        Consider the need to mainstream        Colin Fishwick LSP Board    May 2003 for Report to LSP Board and Executive            Partners to        -        -
Development                time-limited externally-funded                                     SRB3         on a review of programmes                    consider need
                           initiatives                                                        May 2004 for                                              for budgetary
                                                                                              SRB5                                                      funding from:
                                                                                                                                                        April 2004 SRB3
                                                                                                                                                        April 2005 SRB5
Property & Technical       Create opportunities for deprived      John Ayres     Traders Groups     January 2004    Number of new business start ups    Existing
Services                   groups to start a daily licence                       Town Centre
                           business at minimum investment                        Businesses



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                     109
                                                                                                                       Environment & Development Services
Bury Metro                                                                                Service Development & Delivery Plan 2003/08


         Developing a competitive and diverse Local Economy
         By promoting sustainable regeneration and integrating social, economic and physical regeneration through targeted action

Division                 Service Objectives (list where appropriate)

Environmental Services   Trading Standards Plan 2002-2003 - A2

Environmental Services   Environmental Services – Enforcement Policy

Environmental Services   Enforcement Concordat

Environmental Services   Food Plan
Planning & Economic
Development              Develop a successful local economy
Planning & Economic
Development              Sustain and enhance the health of town and district centres
Planning & Economic
Development              Promote sustainable regeneration exploiting specific opportunities available in Bury
Planning & Economic
Development              Integrate social, cultural, economic and physical regeneration through targeted borough-wide and area based action
Property & Technical
Services                 Develop a successful local economy
Property & Technical
Services                 Sustain and enhance the health of town and district centres
Property & Technical
Services                 Maximise inward investment and promote economic opportunities within the townships



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                     110
                                                                                                                      Environment & Development Services
Bury Metro                                                                              Service Development & Delivery Plan 2003/08

Division                Service Objectives (list where appropriate)
Property & Technical
Services                Integrate social, cultural, economic and physical regeneration through targeted borough-wide and area-based action

Key Targets
Division                 Target Narrative                            PI Reference           2002/03            2003/04             2004/05   2005/06         2006/07          2007/08
Planning & Economic      Improve Visitor Experience                  NW Tourist Board
Development                                                          Benchmarking           Ongoing            Ongoing             Ongoing   Ongoing         Ongoing          Ongoing
Property & Technical     Complete leases with ELR to facilitate
Services                 opening of Heywood link and running of                                                July 2003
                         tourist trains
Property & Technical     To generate at least 175 coach visits to
Services                 Bury Market                                                                           March 2004
Property & Technical     Complete a development agreement for
Services                 Bury Ground                                                                           October 2003




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                     111
                                                                                                                 Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer    Key Partner/s     Timescale       Target/Outcome                        Resource       BVPI's     Priority
                                                                                  Departments                                                             Implications   PSA
                                                                                                                                                          (including     LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        7.1                                    ENSURING BURY IS THE FIRST CHOICE FOR RETAIL EXPERIENCE
Planning & Economic        Implement Town Centres Strategy        Trish Willott                  Refer to      Enhanced physical environment              Refer to
Development                theme „enhance the physical                                           individual                                               individual
                           environment of Town Centres‟                                          actions in                                               actions in
                                                                                                 Strategy                                                 Strategy
Planning & Economic        Implement the Town Centres             Trish Willott                  2006          % reduction in vacancy levels              Refer to
Development                Strategy themes                                                                     (corporate plan)                           individual
                            Marketing and promotion                                                           % increase in pedestrian flows             actions in
                            Safety and Security                                                               (corporate plan)                           Strategy
                            Business Support and
                                Investment
Planning & Economic        Implement the Town Centres             Trish Willott                     Refer to        % reduction in vacancy levels         Refer to
Development                Strategy theme „marketing and                                            individual      (corporate plan)                      individual
                           promotion‟                                                               actions in                                            actions in
                                                                                                    Strategy                                              Strategy


Planning & Economic        Implement the Town Centres             Trish Willott                     Refer to        % increase in pedestrian flows        Refer to
Development                Strategy theme „Safety and Security‟                                     individual      (corporate plan)                      individual
                                                                                                    actions in                                            actions in
                                                                                                    Strategy                                              Strategy


Planning & Economic        Implement the Town Centres             Trish Willott                     Refer to        Number of organisations financially   Refer to
Development                Strategy theme „Business Support                                         individual      supporting town centre initiatives    individual
                           and Investment‟                                                          actions in                                            actions in
                                                                                                    Strategy                                              Strategy

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                     112
                                                                                                                       Environment & Development Services
Bury Metro                                                                             Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer      Key Partner/s      Timescale       Target/Outcome                       Resource          BVPI's   Priority
                                                                                       Departments                                                             Implications      PSA
                                                                                                                                                               (including        LPI's
                                                                                                                                                               training)
CORPORATE OBJECTIVE        7.1 - Continued                           ENSURING BURY IS THE FIRST CHOICE FOR RETAIL EXPERIENCE
Planning & Economic        Implement Vision for Bury Town            Brian Daniel                   2003/04       Agreed Vision in 2003-03-04                  Existing budget            War
Development                Centre                                                                                 Produce action plan within 2003/04           for consultants
                                                                                                                                                               to produce
                                                                                                                                                               Vision and
                                                                                                                                                               Development
                                                                                                                                                               Strategy
Planning & Economic        Develop and implement a vision for        Heather Clark     Planning Policy    Commission      Vision and Development Strategy by   Existing budget            War
Development                Inner Radcliffe                                                                consultant by   end 2003                             for consultants
                                                                                                          April 2003                                           to produce
                                                                                                                                                               Vision and
                                                                                                                                                               Development
                                                                                                                                                               Strategy
Planning & Economic        Develop strategies for improving town     Colin Fishwick    Town Centre        April 2004      Partnership established to           Public/private    -        -
Development                centre management, including town                           Partnerships and                   implement management strategies      sector matched
                           centre partnerships and possible                            key property                                                            funding
                           Business Improvement District                               owners/occupiers
Property & Technical       The securing of improvements to           Mark Elton                           2002 – 2004     Restore confidence in Prestwich as   Time.                      War
Services                   Prestwich Town Centre through the                                                              a place to invest in.                £130,000 pa
                           ring fencing of Longfield Centre rents.                                                                                             approx. for 3
                                                                                                                                                               years
                                                                                                                                                               commencing
                                                                                                                                                               2001.

Property & Technical       The facilitation of the continued         David Isherwood   Westfield          Ongoing         A sustained improvement in Bury‟s    Staff time                 War
Services                   improvement and expansion of the                            Shoppingtowns                      position in the national shopping
                           Mill Gate Shopping Centre with                                                                 hierarchy list
                           Westfield Shoppingtowns

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                          113
                                                                                                                   Environment & Development Services
Bury Metro                                                                            Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer      Key Partner/s     Timescale        Target/Outcome                      Resource       BVPI's   Priority
                                                                                      Departments                                                            Implications   PSA
                                                                                                                                                             (including     LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        7.1 - Continued                          ENSURING BURY IS THE FIRST CHOICE FOR RETAIL EXPERIENCE
Property & Technical       The facilitation of the development of   Tony Darbyshire                March 2003    The provision of modern shopping            Existing                War
Services                   The Elms Shopping Centre and                                                          facilities within Whitefield
                           surrounding area, through the sale of
                           the Council‟s property interests.
Property & Technical       Complete the lease to Prestwich          Mark Elton        Prestwich         By 1 May         The temporary relocation of the     Staff time              War
Services                   Pharmacy to facilitate the                                 Pharmacy,         2003             pharmacy will enable the former
                           redevelopment of the former                                Richardson                         Sainsbury‟s building to be
                           Sainsbury‟s building within the                            Developments                       demolished and redeveloped.
                           Longfield Centre, Prestwich.
Property & Technical       Promote the making of a Compulsory       Alex Holland/     Thornfield        A report to be   A Member resolution to make a       Staff time              War
Services                   Purchase Order in respect of the sites   David Isherwood   Properties plc.   submitted to     Compulsory Purchase Order in
                           contained within the redevelopment                                           Executive        respect of the development site.
                           area bordered by The Rock/Rochdale                                           Committee by
                           Road and York Street, Bury to aid                                            April 2003.
                           land assembly by Thornfield
                           Properties.
Property & Technical       The facilitation of the continued        Alex Holland                        Ongoing          A sustained improvement in Bury‟s   Existing                War
Services                   improvement and expansion of the                                                              position in the national shopping
                           Mill Gate Shopping Centre with                                                                hierarchy list.
                           Westfield Shopping towns and
                           MEPC.




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                     114
                                                                                                                   Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s      Timescale      Target/Outcome                       Resource       BVPI's   Priority
                                                                                     Departments                                                            Implications   PSA
                                                                                                                                                            (including     LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        7.1 - Continued                          ENSURING BURY IS THE FIRST CHOICE FOR RETAIL EXPERIENCE
Property & Technical       To promote and provide a viable retail   John Ayres    Traders          Ongoing       Continue to create opportunities for
Services                   market facility and create                             Groups           review        new businesses to start up
                           opportunities for new retail                                            April 2004
                           businesses and existing traders to                                                    Development of partnerships to
                           develop                                                                               secure less voids on Bury Market

                                                                                                                       Increase annual footfall to market
                                                                                                                       facilities
Property & Technical       To promote a positive image of           John Ayres       Traders            Ongoing        Positive PR exposure for Bury        Existing
Services                   markets                                                   Groups             review April                                        resources
                                                                                     Town Centre        2004
                                                                                     Businesses
                                                                                     ELR
                                                                                     Police
Property & Technical       Improve the trading position at          John Ayres       Markets            Ongoing        Create opportunities for new         Existing
Services                   Radcliffe Market Hall                                     Management         review         businesses to start up               resources
                                                                                     Team               October 2003
                                                                                                                       Development of partnership to
                                                                                                                       secure less voids and encourage
                                                                                                                       investment opportunities
Property & Technical       Improve the trading opportunities at     John Ayres       Markets            Ongoing        Undertake additional marketing       Existing
Services                   Ramsbottom Saturday and Sunday                            Management         review         activity                             resources
                           Markets                                                   Team               October 2003
                                                                                     ELR                               Development of partnership with
                                                                                     Local Chamber of                  ELR and market traders
                                                                                     Trade
                                                                                     Traders

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                     115
                                                                                                               Environment & Development Services
Bury Metro                                                                        Service Development & Delivery Plan 2003/08

Division                   Development Action                     Lead Officer    Key Partner/s     Timescale       Target/Outcome                         Resource           BVPI's   Priority
                                                                                  Departments                                                              Implications       PSA
                                                                                                                                                           (including         LPI's
                                                                                                                                                           training)
CORPORATE OBJECTIVE        7.1 - Continued                        ENSURING BURY IS THE FIRST CHOICE FOR RETAIL EXPERIENCE
Property & Technical       Measure the number of visits to Bury   John Ayres    Mill Gate        Ongoing       Use as baseline figures capable of          Existing
Services                   in partnership with others                           Town Centre      review        improvements                                resources
                                                                                Steering Group   January 2004
                                                                                Town Centre
                                                                                users
Property & Technical       Redevelopment in the Dale St area of   Mike Crook                     Ongoing       The delivery of a strategy to               Capital costs               War
Services                   Radcliffe to possibly include a new                                                 introduce a measure of                      likely to need
                           bus station                                                                         improvements to the extent that             support from
                                                                                                               financing arrangements can sustain.         outside
                                                                                                                                                           agencies.
CORPORATE OBJECTIVE        7.2                                    ESTABLISHING BURY AS A TOURIST DESTINATION WITHIN THE SUB-REGION
Planning & Economic        Develop a Bury Tourism Business        Jill Youlton                   Ongoing      Tourism Business Officer outputs             ERDF and
Development                Forum                                                                                                                           mainstream
Planning & Economic        Creation of countryside, leisure and   John                              Annual          Improved leisure/tourism attractions   Subject to
Development                tourism enterprises via the Capital    Leatherbarrow                     Programme       in the countryside                     bidding process
                           Programme for local people and                                           Developed
                           visitors to the Borough                                                  each March
Planning & Economic        Increase overnight visitors and the    Adrian Frost                      Ongoing         NWTB and STEAM figures                 Marketing
Development                number of out of Borough visitors                                                        improved                               budget needed
                                                                                                                                                           (10k)
                                                                                                                                                           Contributions to
                                                                                                                                                           STEAM (2k)
                                                                                                                                                           Funding
                                                                                                                                                           Partners
Planning & Economic        Support product development to         Jill Youlton                      December        Tourism Business Support Officer       ERDF &
Development                capitalise on new markets and                                            2003            outputs                                mainstream
                           initiatives at a North West level

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       116
                                                                                                                Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer      Key Partner/s   Timescale      Target/Outcome                          Resource           BVPI's    Priority
                                                                                     Departments                                                            Implications       PSA
                                                                                                                                                            (including         LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        7.2 - Continued                         ESTABLISHING BURY AS A TOURIST DESTINATION WITHIN THE SUB-REGION
Planning & Economic        Improve visitor experience              Adrian Frost                   Ongoing      Improved benchmark results from              Work in            NWTB
Development                                                                                                    NWTB                                         partnership with   bench-
                                                                                                               75% satisfaction over the range of           private sector     marking
                                                                                                               the plan (subject to funding)                Funding
                                                                                                                                                            required,
                                                                                                                                                            approximately
                                                                                                                                                            3k per annum
Planning & Economic        Assist tourism businesses to identify   Jill Youlton                      September      Tourism Business Support Officer        ERDF &
Development                and attract new business through                                          2003           outputs                                 mainstream
                           market research and identify and
                           satisfy gaps
Planning & Economic        Improve quality of Bury‟s tourism       Jill Youlton                      December       Tourism Business Support Officer        ERDF &
Development                SME‟s by working to achieve                                               2003           outputs                                 mainstream
                           recognised quality standards.

Planning & Economic        Develop use of tourism specific ICT     Jill Youlton                      September      Tourism Business Support Officer        ERDF and
Development                and web based technology                                                  2003           outputs                                 mainstream

Planning & Economic        Work with partners in restoring the     John                              ???            Through the recently established        Funding from
Development                Manchester, Bolton, Bury Canal          Leatherbarrow                                    working group procedures agree          NWDA, Heritage
                                                                   Chris Wilkinson                                  timescales for programme                Lottery Fund,
                                                                                                                    implementation                          etc vital to
                                                                                                                    Refurbished recreational facility and   progress
                                                                                                                    improved environment




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         117
                                                                                                                   Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                       Lead Officer     Key Partner/s      Timescale      Target/Outcome                            Resource          BVPI's   Priority
                                                                                     Departments                                                                 Implications      PSA
                                                                                                                                                                 (including        LPI's
                                                                                                                                                                 training)
CORPORATE OBJECTIVE        7.2 - Continued                          ESTABLISHING BURY AS A TOURIST DESTINATION WITHIN THE SUB-REGION
Planning & Economic        Review Regeneration Framework on         Colin Fishwick (Proposed)      September    Alignment of Bury's regeneration                 Existing          -        -
Development                publication of the Greater Manchester                   GM Forum &      2004         priorities with sub-regional priorities
                           Strategy (scheduled for 20 June                         Partnership
                           2003)                                                   Bury LSP
Property & Technical       The facilitation of the opening of the   Alex Holland   ELR             By 1 April   The running of tourist trains to                 Existing                   War
Services                   Heywood Link of the East Lancashire                     NWDA            2003         Heywood by July 2003.
                           Railway through the granting of
                           leases to the Railway Trust and the
                           Company.
Property & Technical       Work promotionally with tourist          John Ayres       TIC                November       Bury Market to be included in             From within
Services                   boards on a solus basis and in                            Tourist Board      2003           Tourist Information Centre features       existing
                           partnership with Tourist Information                      Town Centre                       Availability of promotional leaflets at   partnership
                           Centre and town centre management                         Management                        Tourist Information Centres               budgets
                                                                                     ELR                               nationally
Property & Technical       Complete the brown tourist signs in      John Ayres                          November       Installation of all eighteen brown        From within
Services                   the town centre at Bury                                                      2003           tourist signs at strategic locations      markets budgets

Property & Technical       Active promotion of all market           John Ayres       Traders Groups     Ongoing to     At least six positive press clippings     Existing
Services                   services across the borough and                           ELR                March 2004     At least one radio feature                resources
                           beyond.                                                   Millgate                          At least six adverts in press
                                                                                     Tourist                           Coach operator marketing activity to
                                                                                     Information                       4,600 operators to encourage
                                                                                     Centres                           increased numbers to come to Bury
                                                                                     Council Offices                   To generate at least 175 coach
                                                                                                                       visits



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                            118
                                                                                                               Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s     Timescale      Target/Outcome                       Resource             BVPI's   Priority
                                                                                   Departments                                                           Implications         PSA
                                                                                                                                                         (including           LPI's
                                                                                                                                                         training)
CORPORATE OBJECTIVE        7.2 - Continued                         ESTABLISHING BURY AS A TOURIST DESTINATION WITHIN THE SUB-REGION
Property & Technical       Improve Bury Markets Internet Pages     John Ayres    Gill Long, EDS   January 2004 Develop an update for all web sites       Existing
Services                                                                         Communications   as budgets   with improvements to presentation         resources
                                                                                 Officer          allow        Develop the concept of FAQ‟s
                                                                                 ICT                           Internet hits to be measured



CORPORATE OBJECTIVE        7.3                                     ENCOURAGING BALANCED BUSINESS DEVELOPMENT
Environmental Services     Develop a policy for the introduction   Angela Lomax OFT             March 2004 Effective monitoring of the market            Training all staff
                           of the Enterprise Act                                North West T.S.            place with relevant enforcement               Officer time
                                                                                Authorities                action for non-compliance
                                                                                                           businesses
Planning & Economic
Development                Develop briefs for key sites            Howard Aitkin                     Ongoing        Briefs prepared for key sites        To be identified
Planning & Economic        Co-ordinate the work of SITFOR and      Adrian Frost                      Ongoing        Stimulate regeneration and           Mainstream
Development                implement the Strategic Investment                                                       investment                           budget
                           Action Plan.
Planning & Economic        Implement the SRB3 „Developing a        Mike West                         2004           At least £3.5 m invested & 75 jobs   SRB3
Development                Leading Edge‟ Programme theme                                                            created (SRB3 delivery plan)
                           „Developing Business‟
Planning & Economic        Maintain a database of available        Adrian Frost                      Ongoing        Encourage prompt reuse of            Distribution of
Development                property and deal with enquiries                                                         premises, job creation and           database is not
                                                                                                                    investment                           budgeted




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                       119
                                                                                                               Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s    Timescale       Target/Outcome                          Resource           BVPI's   Priority
                                                                                   Departments                                                              Implications       PSA
                                                                                                                                                            (including         LPI's
                                                                                                                                                            training)
CORPORATE OBJECTIVE        7.3 - Continued                         ENCOURAGING BALANCED BUSINESS DEVELOPMENT
Planning & Economic        Maintain the business database          Adrian Frost                September   Database for consultation, business              Existing
Development                                                                                    2003        type and size

Planning & Economic        Supporting and encouraging              Adrian Frost                     Ongoing         Stimulate regeneration, job creation    None
Development                investment including handling of                                                         and investment
                           investment and re-investment                                                             – At least 3.5 m invested and 75
                           enquiries                                                                                jobs created
Planning & Economic        Promote investment in target sectors    Adrian Frost                     Ongoing         M2 in target sectors                    No marketing
Development                                                                                                         (Completion figures available from      and promotion
                                                                                                                    Planning Policy)                        budget
Planning & Economic        Implement the European Action Plan      Hilary Sayers                    December        355 new jobs created                    ERDF/ SRB/
Development                Measures 1 & 2 – Creation of new                                         2004            216 jobs safeguarded by 2006            Other funding
                           business starts and Increasing                                                           (Prioirty 1 Action Plan)
                           competitiveness of existing                                                              proportion of new jobs in target
                           businesses.                                                                              areas
                                                                                                                    50% min averaged over 5 years
Planning & Economic        Provide support in generating bids      Adrian Frost                     Committed by    All funds committed in target sectors   Existing
Development                under Measure 5 „Provision of                                            December        by December 2004
                           workspace for SMEs‟ of the European                                      2004
                           Action Plan
Planning & Economic        Marketing of investment opportunities   Adrian Frost                     Ongoing         Stock of current data and promotion     No marketing and
                                                                                                                                                            promotion budget
Development                within the Borough                                                                       material, capability to attract
                                                                                                                                                            Dependent upon
                                                                                                                    investment                              external
                                                                                                                                                            contributions




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                        120
                                                                                                                 Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s   Timescale          Target/Outcome                         Resource             BVPI's   Priority
                                                                                     Departments                                                               Implications         PSA
                                                                                                                                                               (including           LPI's
                                                                                                                                                               training)
CORPORATE OBJECTIVE        7.3 - Continued                           ENCOURAGING BALANCED BUSINESS DEVELOPMENT
Planning & Economic        To act as a focal point for the           Colin Fishwick/             Ongoing     Stimulate economic growth and                     New funding
                                                                                                                                                               required for
Development                attraction of private sector investment   Adrian Frost                            regeneration
                                                                                                                                                               economic marketing
                           and public sector resources.                                                                                                        & promotion
Planning & Economic        Encourage business dimension to           Adrian Frost                    Ongoing            Generation of leads for inward         Promotion
Development                town twinnings                                                                               investment and generation of export    material
                                                                                                                        enquiries
Planning & Economic        Develop local facilities and new          Howard Aitkin                   2006               More diverse employment                Existing
Development                employment opportunities through the      John                            (to fit in with    opportunities
                                                                                                     projected end of
                           Planning Capital Programme as a           Leatherbarrow
                                                                                                     European
                           means of commercial diversification.                                      Programmes and
                           Capital Programme Projects will be                                        AGMA/ NWDA
                           pursued in the following areas:                                           Reclamation
                                                                                                     Business Plan
                            Business Investment
                                                                                                     which together
                                Programme                                                            form the main
                            Promotion of Tourism and the                                            funding sources)
                                Visitor Economy (ELR & Irwell
                                Sculpture Trail)
                            Establishment of the Irwell
                                Valley Regional Park
Planning & Economic        Develop SRB Linked Business               Michael Dunne   SRB             Ongoing            Improved security provision in local   Ongoing
Development                Security Initiative                                       GMP                                businesses and reduced crime           partnership
                                                                                     Groundwork                         incidents and related cases            development
                                                                                                                                                               with
                                                                                                                                                               Groundwork and
                                                                                                                                                               GMP



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                             121
                                                                                                                    Environment & Development Services
Bury Metro                                                                              Service Development & Delivery Plan 2003/08

Division                   Development Action                         Lead Officer      Key Partner/s   Timescale         Target/Outcome                       Resource            BVPI's   Priority
                                                                                        Departments                                                            Implications        PSA
                                                                                                                                                               (including          LPI's
                                                                                                                                                               training)
CORPORATE OBJECTIVE        7.3 - Continued                            ENCOURAGING BALANCED BUSINESS DEVELOPMENT
Planning & Economic        Develop the Business Investment            Michael Dunne Groundwork    2006             Improved environmental standards            Project funded
Development                Programme with strategic funding                         BEA           (to fit in with  and quality in business areas and           BIP Officer
                                                                                                  projected end of
                           agencies and local partners to raise                     ERDF (EC)                      along arterial corridors
                                                                                                  European
                           environmental standards and quality                      SRB           Programmes and
                           in the Borough's business districts                                          AGMA/ NWDA
                                                                                                        Reclamation
                                                                                                        Business Plan
                                                                                                        which together
                                                                                                        form the main
                                                                                                        funding sources
Planning & Economic        Investigate potential benefit to Bury of   Hilary Sayers                     Ongoing           Involvement in transnational         EU transnational
Development                involvement in transnational projects                                                          projects.                            programmes/
                                                                                                                                                               mainstream

                                                                                                                                                               Possible training
                                                                                                                                                               in international
                                                                                                                                                               project
                                                                                                                                                               development/
                                                                                                                                                               operation
Property & Technical       Completion of the sale of access land      Tony Darbyshire   Dixon Ford      June 2003         The development of the vacant site                                War
Services                   off Crostons Road, Bury, to facilitate                                                         at Crostons Road, Bury.
                           the development of the adjoining site.
Property & Technical       Assist in the development of a             Mike Crook                        Ongoing           New Development                      Capital Receipts
Services                   marketing strategy for sites and
                           properties within the Borough




    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                            122
                                                                                                                  Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s    Timescale      Target/Outcome                           Resource          BVPI's   Priority
                                                                                     Departments                                                              Implications      PSA
                                                                                                                                                              (including        LPI's
                                                                                                                                                              training)
CORPORATE OBJECTIVE        7.3 - Continued                           ENCOURAGING BALANCED BUSINESS DEVELOPMENT
Property & Technical       Undertake options appraisal of            Keith Beamer                Within 2003 Joint regeneration project delivered             Existing                   BVR
Services                   methods to deliver regeneration                                                   Increased diversity of delivery                                             Regen
                                                                                                             mechanisms resulting in increased
                                                                                                             delivery
Property & Technical       Progress procurement of a joint           Mike Crook                  Ongoing     New Town Centre Development                      Capital Receipt            War
Services                   venture company for the development                                                                                                and or Income
                           of Townside Fields/Pyramid Park                                                                                                    Stream
Property & Technical       Progress negotiations with the            Mike Crook                       June 2003      New Development comprising car           Capital Receipt            War
Services                   chosen developer for lands to the                                                         parking surface, retail, leisure and     plus additional
                           east of Market St/Spring St Car Park,                                                     sports facilities                        facilities
                           Bury
Property & Technical       Find a suitable future use for the        Mike Crook                       September      To achieve a use that will contribute    Capital Receipt            War
Services                   former Radcliffe Times premises on                                         2003           to rejuvenation of Church St West.
                           Church St West as part of a wider
                           strategy for this approach for the
                           Town Centre.
Property & Technical       Progress negotiations to complete a       Mike Crook                       October 2003   The creation of a major B1/light         Staff time and             War
Services                   development agreement for the                                                             industrial park within Bury.             consultants
                           development of the Bury Ground site                                                                                                fees.
Property & Technical       Create opportunities to improve the       John Ayres      Traders          Review         No of new traders with trade             Existing
Services                   level of multi cultural outlets on Bury                                    January 2004   registrations covering ethnic
                           Market                                                                                    products
Property & Technical       Create opportunities to improve the       John Ayres      Traders          Review         Ensure that our offer is open to all     Existing
Services                   level of traders selling sports                                            January 2004   groups in line with published criteria
                           equipment                                                                                 No of new traders with trade
                                                                                                                     registrations covering sports and
                                                                                                                     leisure products

    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         123
                                                                                                              Environment & Development Services
Bury Metro                                                                         Service Development & Delivery Plan 2003/08

Division                   Development Action                      Lead Officer    Key Partner/s    Timescale       Target/Outcome                           Resource           BVPI's   Priority
                                                                                   Departments                                                               Implications       PSA
                                                                                                                                                             (including         LPI's
                                                                                                                                                             training)
CORPORATE OBJECTIVE        7.3 - Continued                         ENCOURAGING BALANCED BUSINESS DEVELOPMENT
Property & Technical       Protect the Council‟s Markets Charter   John Ayres   Public and     March 2004  Refine procedures and method                      Existing staff
Services                                                                        traders                    statements                                        time
                                                                                Legal Services
CORPORATE OBJECTIVE        7.4                                     SUPPORTING COMMUNITY ECONOMIC DEVELOPMENT
Planning & Economic        Implement the Homeworking project       Akhtar Zaman                December    Flexible working patterns and                     ERDF/
Development                                                                                    2005        business start-ups                                mainstream
                                                                                                           1 by 2006

Planning & Economic        Provide support to Bury CVS to          Akhtar Zaman                     September       2 Community Enterprises created          Staff time
Development                promote Community Economic                                               2003            per annum
                           Development
Planning & Economic        Investigate sources of funding for      Hilary Sayers                    Ongoing         CED projects developed.                  Staff time/
Development                Community Economic Development                                                                                                    external funding
                           in the Borough.                                                                                                                   sources.

Planning & Economic        Address barriers to employment for      Heather Clark                    Ongoing         Projects aimed at tackling barriers to   Staff time.
Development                disadvantaged groups through                                                             employment developed.                    External funding
                           working in partnership with                                                                                                       may be sought
                           community groups and service                                                                                                      to fill gaps
                           providers.                                                                                                                        identified
Planning & Economic        Provide support and bidding for         Hilary Sayers                    Ongoing         Projects supported                       External funding
Development                external funding                                                                                                                  sources

Planning & Economic        Increase Bury SME take-up of            Brian Berry                      Ongoing         Cross-referrals to other business        ERDF/SRB3
Development                Business Support                                                                         support agencies



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         124
                                                                                                               Environment & Development Services
Bury Metro                                                                          Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer   Key Partner/s    Timescale      Target/Outcome                        Resource         BVPI's   Priority
                                                                                    Departments                                                           Implications     PSA
                                                                                                                                                          (including       LPI's
                                                                                                                                                          training)
CORPORATE OBJECTIVE        7.4 - Continued                           SUPPORTING COMMUNITY ECONOMIC DEVELOPMENT
Planning & Economic        Develop networking opportunities          Brian Berry                 Ongoing     180 businesses attending                     ERDF/SRB3
Development                through co-ordination of Bury                                                     meetings/events
                           Business Network                                                                  Increased competitiveness of local
                                                                                                             business
Planning & Economic        Encourage collaborative ventures          Brian Berry                 Ongoing     Number of web sites developed                ERDF/SRB3
Development
Planning & Economic        Further Bury‟s knowledge Economy          Brian Berry                     Ongoing        Attendance at monthly meetings        ERDF/SRB3
Development
Planning & Economic        Implement the SRB3 Developing a           Mike West                       2004           As per SRB3 Delivery Plan             SRB3
Development                leading Edge Programme theme
                           Harnessing Innovation and
                           Technology
Property & Technical       Use Council land holdings to facilitate   Mike Crook                      Ongoing        New developments that contribute to   See detail of             War
Services                   redevelopment of Strategic                                                2002-07        the vitality of the Local Economy     specific sites
                           Investment Sites through disposals,
                           Joint Venture and partnership
                           arrangements.

CORPORATE OBJECTIVE        7.5                                       DEVELOPING BURY AS A CENTRE OF EXCELLENCE FOR EDUCATION AND TRAINING

CORPORATE OBJECTIVE        7.6                                       MATCHING SKILLS AND OPPORTUNITIES TO BUSINESS NEEDS
Operational Services       Introduce a rolling programme of craft    Andy Chicken  Residents         September  Apprentices appointed from                30k per
                           apprenticeships                                         Advisory Group    2003       September 2003                            apprentice
                                                                                   Central Training
                                                                                   Central Personnel



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                     125
                                                                                                               Environment & Development Services
Bury Metro                                                                           Service Development & Delivery Plan 2003/08

Division                   Development Action                        Lead Officer    Key Partner/s    Timescale      Target/Outcome                           Resource          BVPI's   Priority
                                                                                     Departments                                                              Implications      PSA
                                                                                                                                                              (including        LPI's
                                                                                                                                                              training)
CORPORATE OBJECTIVE        7.6 - Continued                           MATCHING SKILLS AND OPPORTUNITIES TO BUSINESS NEEDS
Planning & Economic        Provide support for Bury MBC              Finton Jennings              Ongoing       ESF projects supported.                       ESF/mainstream
Development                Objective 3 (ESF) projects for training                                              External funding attracted
                           and HRD.

Planning & Economic        Implement the SRB 3 „Developing a         Mike West                        March 2004     As per SRB3 Delivery Plan                SRB3
Development                Leading Edge‟ Programmes theme                                                            500 people trained obtaining
                           Developing People to support the                                                          qualifications per annum
                           development of a good quality
                           workforce
Property & Technical       Encourage staff development and           John Ayres      Staff training   January 2004   Up skill staff as part of IIP training   From within       IIP
Services                   skills related to business needs                                                          plan                                     Markets budgets
CORPORATE OBJECTIVE        7.7                                       ENCOURAGING WEALTH CREATION FOR ALL




                                              \\BURYNT33\DATA1$\DODES\WPDocs\Wpdocsgl\Gill Long\Service Dev Plan\sdp-03-08\sddp-eds-dept-03-08.doc



    Key Priorities: War = Warwick, LSP = Local Strategic Partnership, BVPI = Best Value Performance Indicator, CPA = Comprehensive Performance Assessment, PSA = Public Service Agreement


Environment & Development Services' SDDP 2003/08                                                                                                                                         126

				
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