"Resource Center newsletter"
SummeR 2009 News for Faulkner Hospital Patients and Families Volume 7 Issue 2 in this issue PatieNt/Family WE’RE opEn on SatURdayS WE’vE got a WholE nEW look Resource Center MEEt oUR volUntEER: WladiMiR MichEl havE bookS, Will tRavEl newsletter FocUS on nUtRition on thE nEt a day in the life of Patient/Family Resource Center Representative By ann Weatherhead My day as a representative of the Patient/Family Resource Center (P/FRC) at Faulkner Hospital begins at 8:30 am. After signing in, I prepare for my rounds by printing a roster of current inpatients, reviewing notes from the previous day to see if patients have already been visited, and checking my folder to make sure I have my supply of reference materials, such as TV listings and recommended “web sites,” and a list of any necessary contact numbers, such as housekeeping, food services, etc. Now I’m ready to head up to start my rounds on the inpatient floors. On each unit, I stop at the Unit Secretary’s desk and let the staff know I’m on the floor and ask if there are patients who should not be disturbed. The first patient is sleeping, so I make myself a note to try again later and proceed to the next patient’s room. After introducing myself and letting the patient and any visitors know that I am a representative of pain controlled satisfactorily? Is there anything I can do for you before I the P/FRC, I have a short conversation in the spirit of “First Touch” to leave?” I mention that a Press Ganey survey may come to their home, put the patient at ease. I then ask a series of questions, such as, “When and the comment section is a good place to write any feedback they did you come into the Hospital? Has your care been satisfactory? Can wish to share or to commend staff for excellent care. we provide you with any information regarding your condition? Is your continued on P2 Staff: What can i find at • Friendly, knowledgeable staff and volunteers Cara Helfner, MSLIS, Director • Books Ellen Fusfeld, Library Assistant the Patient/Family • Brochures & Pamphlets Ann Weatherhead, Lead Resource Center Representative Resource Center? • Newsletters & Magazines Volunteers: Hours: monday-Friday 9am-3pm, • Computers with Internet access, Wi-Fi, and Wes Corbin Ryan Murray James Demico Kristin Nassar Saturday 9am-1pm Health Databases Marilyn Dunn Maria Pignatelli 617-983-7371 • Photocopy machine Ann Gessner Pat Simmons Stephanie Hammonds Yelena Tucci Maureen McCarthy Patient/Family Resource Center Newsletter / SUM M E R 2 0 0 9 open house Update 108 visitors attended our Open House on Medical School, served as our expert for Mental Health. Mary Ray Mazaka, LISW, this session and answered many questions Director of Social Work, served as the expert from the audience. This Open House was instructor and answered visitors’ questions on also attended by Michelle Eberle, MSLIS, a variety of mental health issues. Participants Consumer Health Information Coordinator, were able to reduce stress through an National Network of Libraries of Medicine, interactive CD-ROM program called “Stress: New England Region (NNLM/NER). Michelle You Can Handle It!” provided resources and instruction on the NIH Senior Health website (http:// Our Alzheimer’s Disease and Dementia nihseniorhealth.gov/) available through the Open House welcomed 132 visitors. Diler National Library of Medicine. This free Acar, MD, Neurologist, Faulkner Hospital website contains fact sheets, brochures and and Instructor in Neurology, Harvard videos designed specifically for seniors. PLEASE elder Care September 10, 2009, 11am-2pm MARK YOUR Breast Cancer October 15, 2009, 11am-2pm CALENDAR FOR Diabetes November 5, 2009, 11am-2pm OUR 2009 OPEN COPD November 12, 2009, 11am-2pm HOUSES: Relaxation December 3, 2009, 11am-2pm a day in the life of Patient/Family Resource Center Representative - continued from P1 As usual, I’m pleased to share with the floor staff that most patients A patient complains about the volume of noise during the night and are happy with their care and especially appreciate the nursing staff. we talk about the 24 hour activity of hospital work. I report this concern to the clinical leader and we discuss the work being done on My next patient would very much like to see someone from the the night shift to improve this. Chaplaincy Program, and I contact one of the Chaplains to visit. A patient isn’t too pleased with the cleanliness of his bathroom; this is Patients’ worries vary; some are concerned about being transferred for reported to the Environmental Services Department supervisor and rehabilitation, and some about their health insurance. Patients often taken care of promptly. My next patient has a language barrier, but an ask for information about their condition, and I return with a literature interpreter facilitates our conversation. Occasionally patients are sight packet that includes pamphlets and articles from the Patient/Family or hearing impaired; sometimes a family member will be present and Resource Center. Sometimes the patient just wants someone to talk can interpret for the patient, but many times, with a little patience, the to or some reading materials. Whatever their need or request, I’m patient is able to communicate his or her feelings quite adequately. able to direct their concerns to a member of the appropriate staff for follow-up. If a patient asks for a drink of water, I always check with the nursing staff to make sure the patient can have a drink. Another patient is cold, The last part of my busy and productive day is to enter notes of my and an extra blanket is procured for her, and I leave pleased that I’m visits into the Patient Representative Report Summary that is reported able to help her feel warmer and a bit more comfortable. quarterly to hospital leadership. At the end of my shift, I am grateful that my contribution helps our patients receive excellent care and have a positive experience while they are at Faulkner Hospital. SU M M E R 2 0 0 9 / Patient/Family Resource Center Newsletter Focus on nutrition Summer is a perfect time to learn how good nutrition can be an important and vital part of a healthy lifestyle. The Patient/Family Resource Center contains a wealth of sources of information on food, diet and healthy recipes. Books Pamphlets • American Dietetic Association Complete Food and Nutrition Guide • Cooking Solo • The Complete Book of Food Counts • Diabetes Easy Eating for Busy People • Encyclopedia of Foods: A Guide to Healthy Nutrition • Fast Food Nutrition • The Encyclopedia of Nutrition and Good Health • Healthy Eating & Physical Activity • Fad-Free Nutrition across your Lifespan • The Gift of Health: The Complete Pregnancy Diet for your Baby’s Wellness • Homemade for Health • A Healthier You: Based on the Dietary Guidelines for Americans • Just Enough for You • Mayo Clinic Healthy Weight for Everybody • The New American Plate • Meals for Good Health • Nutrition After 50 • Nutrition Almanac • Nutrition for the Person with Cancer • Nutrition and Child Health • What to Eat When You Don’t Feel Like Eating Recommended Web Sites • American Dietetic Association - http://www.eatright.org • American Heart Association - http://www.americanheart.org • USDA Food and Nutrition Center - http://www.nal.usda.gov/fnic • National Dairy Council Nutrition Explorations - http://www.nutritionexplorations.org • The Vegetarian Resource Group - http://www.vrg.org Here’s a delicious and easy recipe for fresh salsa from one of our Center’s books: A Healthier You: Based on the Dietary Guidelines for Americans. It’s perfect for relaxing outside on those lazy summer days with friends and family. Fresh Salsa Ingredients: 6 tomatoes, preferably Roma (or 3 large tomatoes) Combine all ingredients in a glass bowl. Serve ½ medium onion, finely chopped immediately or refrigerate and serve within 4 or 5 1 clove garlic, finely minced hours. 2 serrano or jalepeno peppers, finely chopped 3 tbsp cilantro, chopped Yields 8 servings (serving size ½ cup) Each serving 1/8 tsp oregano, finely crushed provides: 42 calories, 2 g fat, less than 1 g saturated fat, 1/8 tsp salt 0 mg cholesterol, 44 mg sodium, 12 mg calcium, 1 mg 1/8 tsp pepper iron, 2 g fiber, 1 g protein, 7 g carbohydrate and 337 ½ avocado, diced mg potassium. Juice of 1 lime have Books, Will travel Cara Helfner, Director of Library Services, These books contain a plethora of practical Constitution, Gandhi was in his 70’s when he brought a portion of the Patient/Family tips for seniors on a variety of issues of launched India’s struggle for independence Resource Center to the community through interest to seniors, from grandparenting and Grandma Moses started painting at the Faulkner Hospital Community Benefits to avoiding online health scams. Cara 78 and kept on going until she was 101? A Program’s “Healthy Conversations” speakers read passages about methods for getting rousing conversation followed about the bureau program. She delivered a Book Talk to a good night’s sleep (try to get some ways the audience participated in creative a group of twenty senior citizens, who meet natural light in the afternoon each day, for endeavors and volunteer experiences. Quite a regularly in St. John’s Church, West Roxbury. example), innovative volunteer programs few people expressed interest in volunteering The topic of her talk – what else but health (like the Volunteer Match Program at www. at Faulkner Hospital. and lifestyle issues for senior citizens! volunteermatch.org) to exercising safely with arthritis (discuss exercise plans with your All participants were invited to visit the Cara introduced the participants to three doctor; even lifting one pound weights while P/FRC and we hope to welcome them books from the P/FRC collection: exercising can make a difference). to our center. A brief survey showed that • The Savvy Senior: The Ultimate Guide 35% of the group uses the Internet and to Health, Family and Finances for Everyone enjoyed 10% would be interested in learning about Senior Citizens the section on “The websites specifically created for senior health • Healthwise for Life: A Self-Care Guide Gifts of Aging” from information, so there may be plans for an on- for People Age 50 and Better Healthwise for Life. the-road edition of the library’s Onsite Online • Bound for your Good Health: A Did you know that database training in the works. Collection of Age Pages from the Benjamin Franklin National Institute on Aging was past 80 when he helped draft the U.S. on the net - by Ellen Fusfeld The Savvy Senior – www.savvysenior.org from that particular week found in newspapers, Information and services for seniors through magazines, news organizations and TV on a nationally syndicated news column. Two various topics, such as Alzheimer’s disease, standout features are its Resource Page and finances, retirement, Social Security and many Newswire. The Resource Page provides links to others. This information can also be emailed to helpful websites on many different categories, users for free. This website contains valuable such as aging, health, assistive devices, finances, and current information for seniors, is easy to older drivers, legal issues, etc. The Weekly navigate and users can adjust the type size to Newswire provides a link to the latest news large print. Patient/Family Resource Center Newsletter / SUM M E R 2 0 0 9 Patient/Family We’ve Got a Whole neW look! ResoURCe CenteR Have you visited the Patient/Family signs and labels to assist with finding Resource Center lately? When you resources more quickly and easily and ReoPens on do, we think you’ll be pleased with created a series of educational bulletin satURdays our new look and more comfortable board displays. A fresh potted plant surroundings. Our staff and volunteers welcomes you when you enter the The Patient/Family Resource Center have brainstormed about how we P/FRC. is once again open on Saturdays. could make the center even better and Between 9am and 1pm each Saturday, help our visitors find what they need When you sit down at our reading volunteer Ryan Murray will be available more easily. This Spring we’ve added table now, enjoy browsing through our to help visitors with their information an attractive magazine rack, increased literature surrounded by a peaceful, needs. Patients and family members our brochure display area, designed welcoming space. Please visit soon! may also call Ryan at 617-983-7371 during those times. This is a great opportunity for family members who cannot visit during the workweek to have a chance to use our center. Please spread the word about our expanded hours. A visitor to The Patient/Family Resource Center looks over information in the new brochure display. Who’s Using the Center Over 620 people visited the Of our visitors this quarter, 240 (39 In-person research assistance also Patient/Family Resource Center percent) attended a P/FRC Open increased this quarter. Questions between April-June 2009 (a 35 House, 101 (16 percent) browsed answered included information percent increase over the previous through our extensive collection of on Sjogren’s Syndrome, total quarter). We’ve improved our books, magazines and pamphlets, knee replacement, Alzheimer’s efforts at promoting the center and 49 (8 percent) used the center Disease, children coping with a through signage, electronic to conduct medical research. Our parent with a cancer diagnosis and announcements, reorganizing our computer usage has increased too; choosing hospice. Many questions space, training more representatives during the month of May alone, came from the Resource Center to visit patient floors, reopening on there were 73 visitors who used Representatives making rounds Saturdays and delivering a number our computers. and asking if patients needed of presentations to various services, information about their condition departments, individuals and or treatment. external groups. SU M M E R 2 0 0 9 / Patient/Family Resource Center Newsletter meet our volunteers WladimiR miChel In each Patient/Family Resource With this great start in the medical field, Newsletter, we’ll be introducing a Wladimir is well on his way to realizing different member of our team. We his dream of practicing medicine. Another hope that you’ll come to the center potential career focus may be business. He’s to meet everyone soon. received acceptances and scholarships from a number of colleges: Massachusetts College Wladimir (pronounced Vladimir) Michel of Pharmacy, Merrimack College and Suffolk volunteered in the Patient/Family Resource University, and plans to start as a full-time Center on Wednesdays during March freshman at Suffolk University this fall. – May 2009. This busy high school senior at Catholic Memorial High School relished the An only child, Wladimir enjoys spending idea of a day off from school each week, time with his friends in his Hyde Park especially when it presented a chance to neighborhood, and many of his afternoons experience a real-world job. Actually, working you’ll find him playing football or basketball. at Faulkner Hospital has been Wladimir’s the leisure book/magazine cart to patient Musically, his tastes run to all genres, and second job – during his junior year summer rooms so people could select reading his favorite foods include pizza and steak. break he worked as an activities assistant for materials, and stocked all the waiting rooms A great memory is a family trip to London, the German Center, a West Roxbury nursing with our P/FRC newsletter. During his time where he remembers the splendor of home, transporting patients to their activities at the center, Wladimir was able to complete Buckingham Palace. When asked about and helping them with movement during an important project – “recovering” all the his most influential book, he recalled Elie exercise sessions. The German Center was brochures we have available for patients Weisel’s “Night,” which he read for a summer so pleased with his work they asked him with newly designed covers displaying an reading assignment. back this summer too. illustration of the hospital. He enjoyed everything he worked on, but his favorite The Patient/Family Resource Center Wladimir’s responsibilities at the Patient/ parts of the job were organizing the books was lucky to have such a talented and Family Resource Center included greeting and reading the medical journals. The hardworking student as part of our team this patients and family members, shelving volunteer position was a great learning spring. We wish Wladimir well, and know he magazines and pamphlets and photocopying experience too – and Wladimir liked having will go far! information that people requested. He also the chance to study and begin to understand got to see the entire hospital as he brought less common diseases and conditions. Faulkner Hospital Patient/Family We’re on the web at http://www.faulknerhospital.org/ Resource Center Click on the Health Resources button. 3rd Floor, across from the Cafeteria 1153 Centre St. Patient/Family Resource Center Website Jamaica Plain, mA 02130 http://www.faulknerhospital.org/general_resource.html Health Resources Links http://www.faulknerhospital.org/resources_links.html Online Catalog http://maple.cybertoolsforlibraries.com/cgi-bin CyberHTmL?FLKNRIBHO Patient/Family Resource Center Newsletter / SUMMER 2009